390 Mobile Design jobs in the United States

Visual Web Design Lead at Exact Sciences summary:

The Visual Web Design Lead at Exact Sciences drives innovative and user-centered digital experiences focused on cancer prevention, detection, and treatment. Leading cross-functional teams, they develop and oversee immersive UX strategies, design systems, and service journeys across multiple platforms to meet business and user objectives. They mentor junior designers, advocate for inclusive design practices, and collaborate with stakeholders to ensure cohesive, measurable customer experiences.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Lead, UX Designer is responsible for helping to drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus lies in shaping innovative design solutions, rooted in a deep understanding of the industry landscape, business and enabling technologies, as well as a profound, and an empathetic immersion into consumer mindsets, needs, and expectations.

Collaborating with diverse teams, including Designers, Copywriters, Content Strategists, Product partners, and Development partners, you’ll lead efforts in digital, marketing, and product design, emphasizing interaction design, visual design, design technology, and product management. Your role extends from defining interactions at various scales to overseeing the development of large, complex services and systems across owned, social, and partner digital platforms.

You excel in balancing the macro and micro aspects of design—driving a vision while remaining hands-on with the details. Your approach involves continuous analysis, iteration, solutioning, and delivery, maintaining a focus on the user at the center of everything you create.

As the lead, your responsibility includes bringing people together and accounting for a holistic Service Design that covers all touchpoints in a customer's journey, whether physical or digital. Your role involves navigating complex business, functional, and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design systems and frameworks, providing easily understood, scalable solutions that inspire and empower junior designers to excel.

You should be able to share examples of work that highlights your approach to design. This should demonstrate how you bring strategies to life in the creation of user-centered products and services experiences across various channels. Additionally, you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple, engaging content experiences, ultimately driving positive business results.

Essential Duties

Include, but are not limited to, the following:

• Lead and facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs, etc.) for multiple Journeys (e.g. 3+) in a given experience that are integrated, cross-touchpoint, cross-customer type, and cross-experience/journey.
• Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.
• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
• Research and stay up-to-date to help lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes.
• Create systems and strategies that help designers thrive. Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Provide leadership, mentorship, and support for more junior content staff. Execute and help guide teams to create outstanding, cohesive, and connected experiences across projects and platforms. Help develop comprehensive experiences by applying strategic design-thinking methodologies by providing a clear point-of-view, approach, and framework that guides effective design and implementation.
• Maintain morale and support employee engagement initiatives.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.   
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Help support the writing, editing, and testing of content, and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles. 
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 8+ years of experience working as a UX Designer, with at least 5 years experience.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.
• Advanced understanding of accessible, inclusive, and equitable design.
• Experience with the principles of Agile/Scrum/Kanban.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Ability to effectively plan, organize, and prioritize work.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Strong analysis skills; including, but not limited to, process and user flow definition.
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting, coordinating, developing, and managing a team.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore, React, and Angular frameworks.
• Experience with motion design, animation, or video editing software such as Adobe After Effects.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Keywords:

user experience design, UX strategy, visual design, interaction design, design systems, service design, digital product design, inclusive design, customer journey, design leadership

Visual Web Design Lead at Exact Sciences summary:

The Visual Web Design Lead at Exact Sciences drives innovative and user-centered digital experiences focused on cancer prevention, detection, and treatment. Leading cross-functional teams, they develop and oversee immersive UX strategies, design systems, and service journeys across multiple platforms to meet business and user objectives. They mentor junior designers, advocate for inclusive design practices, and collaborate with stakeholders to ensure cohesive, measurable customer experiences.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Lead, UX Designer is responsible for helping to drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus lies in shaping innovative design solutions, rooted in a deep understanding of the industry landscape, business and enabling technologies, as well as a profound, and an empathetic immersion into consumer mindsets, needs, and expectations.

Collaborating with diverse teams, including Designers, Copywriters, Content Strategists, Product partners, and Development partners, you’ll lead efforts in digital, marketing, and product design, emphasizing interaction design, visual design, design technology, and product management. Your role extends from defining interactions at various scales to overseeing the development of large, complex services and systems across owned, social, and partner digital platforms.

You excel in balancing the macro and micro aspects of design—driving a vision while remaining hands-on with the details. Your approach involves continuous analysis, iteration, solutioning, and delivery, maintaining a focus on the user at the center of everything you create.

As the lead, your responsibility includes bringing people together and accounting for a holistic Service Design that covers all touchpoints in a customer's journey, whether physical or digital. Your role involves navigating complex business, functional, and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design systems and frameworks, providing easily understood, scalable solutions that inspire and empower junior designers to excel.

You should be able to share examples of work that highlights your approach to design. This should demonstrate how you bring strategies to life in the creation of user-centered products and services experiences across various channels. Additionally, you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple, engaging content experiences, ultimately driving positive business results.

Essential Duties

Include, but are not limited to, the following:

• Lead and facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs, etc.) for multiple Journeys (e.g. 3+) in a given experience that are integrated, cross-touchpoint, cross-customer type, and cross-experience/journey.
• Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.
• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
• Research and stay up-to-date to help lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes.
• Create systems and strategies that help designers thrive. Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Provide leadership, mentorship, and support for more junior content staff. Execute and help guide teams to create outstanding, cohesive, and connected experiences across projects and platforms. Help develop comprehensive experiences by applying strategic design-thinking methodologies by providing a clear point-of-view, approach, and framework that guides effective design and implementation.
• Maintain morale and support employee engagement initiatives.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.   
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Help support the writing, editing, and testing of content, and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles. 
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 8+ years of experience working as a UX Designer, with at least 5 years experience.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.
• Advanced understanding of accessible, inclusive, and equitable design.
• Experience with the principles of Agile/Scrum/Kanban.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Ability to effectively plan, organize, and prioritize work.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Strong analysis skills; including, but not limited to, process and user flow definition.
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting, coordinating, developing, and managing a team.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore, React, and Angular frameworks.
• Experience with motion design, animation, or video editing software such as Adobe After Effects.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Keywords:

user experience design, UX strategy, visual design, interaction design, design systems, service design, digital product design, inclusive design, customer journey, design leadership

Visual Web Design Lead at Exact Sciences summary:

The Visual Web Design Lead at Exact Sciences drives innovative and user-centered digital experiences focused on cancer prevention, detection, and treatment. Leading cross-functional teams, they develop and oversee immersive UX strategies, design systems, and service journeys across multiple platforms to meet business and user objectives. They mentor junior designers, advocate for inclusive design practices, and collaborate with stakeholders to ensure cohesive, measurable customer experiences.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Lead, UX Designer is responsible for helping to drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus lies in shaping innovative design solutions, rooted in a deep understanding of the industry landscape, business and enabling technologies, as well as a profound, and an empathetic immersion into consumer mindsets, needs, and expectations.

Collaborating with diverse teams, including Designers, Copywriters, Content Strategists, Product partners, and Development partners, you’ll lead efforts in digital, marketing, and product design, emphasizing interaction design, visual design, design technology, and product management. Your role extends from defining interactions at various scales to overseeing the development of large, complex services and systems across owned, social, and partner digital platforms.

You excel in balancing the macro and micro aspects of design—driving a vision while remaining hands-on with the details. Your approach involves continuous analysis, iteration, solutioning, and delivery, maintaining a focus on the user at the center of everything you create.

As the lead, your responsibility includes bringing people together and accounting for a holistic Service Design that covers all touchpoints in a customer's journey, whether physical or digital. Your role involves navigating complex business, functional, and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design systems and frameworks, providing easily understood, scalable solutions that inspire and empower junior designers to excel.

You should be able to share examples of work that highlights your approach to design. This should demonstrate how you bring strategies to life in the creation of user-centered products and services experiences across various channels. Additionally, you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple, engaging content experiences, ultimately driving positive business results.

Essential Duties

Include, but are not limited to, the following:

• Lead and facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs, etc.) for multiple Journeys (e.g. 3+) in a given experience that are integrated, cross-touchpoint, cross-customer type, and cross-experience/journey.
• Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.
• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
• Research and stay up-to-date to help lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes.
• Create systems and strategies that help designers thrive. Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Provide leadership, mentorship, and support for more junior content staff. Execute and help guide teams to create outstanding, cohesive, and connected experiences across projects and platforms. Help develop comprehensive experiences by applying strategic design-thinking methodologies by providing a clear point-of-view, approach, and framework that guides effective design and implementation.
• Maintain morale and support employee engagement initiatives.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.   
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Help support the writing, editing, and testing of content, and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles. 
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 8+ years of experience working as a UX Designer, with at least 5 years experience.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.
• Advanced understanding of accessible, inclusive, and equitable design.
• Experience with the principles of Agile/Scrum/Kanban.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Ability to effectively plan, organize, and prioritize work.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Strong analysis skills; including, but not limited to, process and user flow definition.
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting, coordinating, developing, and managing a team.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore, React, and Angular frameworks.
• Experience with motion design, animation, or video editing software such as Adobe After Effects.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Keywords:

user experience design, UX strategy, visual design, interaction design, design systems, service design, digital product design, inclusive design, customer journey, design leadership

Visual Web Design Lead at Exact Sciences summary:

The Visual Web Design Lead at Exact Sciences drives innovative and user-centered digital experiences focused on cancer prevention, detection, and treatment. Leading cross-functional teams, they develop and oversee immersive UX strategies, design systems, and service journeys across multiple platforms to meet business and user objectives. They mentor junior designers, advocate for inclusive design practices, and collaborate with stakeholders to ensure cohesive, measurable customer experiences.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Lead, UX Designer is responsible for helping to drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus lies in shaping innovative design solutions, rooted in a deep understanding of the industry landscape, business and enabling technologies, as well as a profound, and an empathetic immersion into consumer mindsets, needs, and expectations.

Collaborating with diverse teams, including Designers, Copywriters, Content Strategists, Product partners, and Development partners, you’ll lead efforts in digital, marketing, and product design, emphasizing interaction design, visual design, design technology, and product management. Your role extends from defining interactions at various scales to overseeing the development of large, complex services and systems across owned, social, and partner digital platforms.

You excel in balancing the macro and micro aspects of design—driving a vision while remaining hands-on with the details. Your approach involves continuous analysis, iteration, solutioning, and delivery, maintaining a focus on the user at the center of everything you create.

As the lead, your responsibility includes bringing people together and accounting for a holistic Service Design that covers all touchpoints in a customer's journey, whether physical or digital. Your role involves navigating complex business, functional, and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design systems and frameworks, providing easily understood, scalable solutions that inspire and empower junior designers to excel.

You should be able to share examples of work that highlights your approach to design. This should demonstrate how you bring strategies to life in the creation of user-centered products and services experiences across various channels. Additionally, you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple, engaging content experiences, ultimately driving positive business results.

Essential Duties

Include, but are not limited to, the following:

• Lead and facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs, etc.) for multiple Journeys (e.g. 3+) in a given experience that are integrated, cross-touchpoint, cross-customer type, and cross-experience/journey.
• Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.
• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
• Research and stay up-to-date to help lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes.
• Create systems and strategies that help designers thrive. Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Provide leadership, mentorship, and support for more junior content staff. Execute and help guide teams to create outstanding, cohesive, and connected experiences across projects and platforms. Help develop comprehensive experiences by applying strategic design-thinking methodologies by providing a clear point-of-view, approach, and framework that guides effective design and implementation.
• Maintain morale and support employee engagement initiatives.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.   
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Help support the writing, editing, and testing of content, and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles. 
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 8+ years of experience working as a UX Designer, with at least 5 years experience.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.
• Advanced understanding of accessible, inclusive, and equitable design.
• Experience with the principles of Agile/Scrum/Kanban.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Ability to effectively plan, organize, and prioritize work.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Strong analysis skills; including, but not limited to, process and user flow definition.
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting, coordinating, developing, and managing a team.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore, React, and Angular frameworks.
• Experience with motion design, animation, or video editing software such as Adobe After Effects.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.

Keywords:

user experience design, UX strategy, visual design, interaction design, design systems, service design, digital product design, inclusive design, customer journey, design leadership

Visual Web Design Lead at Exact Sciences summary:

The Visual Web Design Lead at Exact Sciences drives innovative and user-centered digital experiences focused on cancer prevention, detection, and treatment. Leading cross-functional teams, they develop and oversee immersive UX strategies, design systems, and service journeys across multiple platforms to meet business and user objectives. They mentor junior designers, advocate for inclusive design practices, and collaborate with stakeholders to ensure cohesive, measurable customer experiences.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Lead, UX Designer is responsible for helping to drive and facilitate the realization of the UX strategy and vision for multiple journeys within a given Experience. Your focus lies in shaping innovative design solutions, rooted in a deep understanding of the industry landscape, business and enabling technologies, as well as a profound, and an empathetic immersion into consumer mindsets, needs, and expectations.

Collaborating with diverse teams, including Designers, Copywriters, Content Strategists, Product partners, and Development partners, you’ll lead efforts in digital, marketing, and product design, emphasizing interaction design, visual design, design technology, and product management. Your role extends from defining interactions at various scales to overseeing the development of large, complex services and systems across owned, social, and partner digital platforms.

You excel in balancing the macro and micro aspects of design—driving a vision while remaining hands-on with the details. Your approach involves continuous analysis, iteration, solutioning, and delivery, maintaining a focus on the user at the center of everything you create.

As the lead, your responsibility includes bringing people together and accounting for a holistic Service Design that covers all touchpoints in a customer's journey, whether physical or digital. Your role involves navigating complex business, functional, and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design systems and frameworks, providing easily understood, scalable solutions that inspire and empower junior designers to excel. You should be able to share examples of work that highlights your approach to design. This should demonstrate how you bring strategies to life in the creation of user-centered products and services experiences across various channels. Additionally, you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple, engaging content experiences, ultimately driving positive business results.

Essential Duties

Include, but are not limited to, the following:

• Lead and facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs, etc.) for multiple Journeys (e.g. 3+) in a given experience that are integrated, cross-touchpoint, cross-customer type, and cross-experience/journey.
• Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences.
• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.
• Remove impediments and ensure delivery of the overall experience vision & OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required.
• Research and stay up-to-date to help lead the adaption of the enterprise wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams; serve as an advocate for these standards, principles, processes.
• Create systems and strategies that help designers thrive. Lead the use of design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
• Provide leadership, mentorship, and support for more junior content staff. Execute and help guide teams to create outstanding, cohesive, and connected experiences across projects and platforms. Help develop comprehensive experiences by applying strategic design-thinking methodologies by providing a clear point-of-view, approach, and framework that guides effective design and implementation.
• Maintain morale and support employee engagement initiatives.
• Consistent demonstration of exceptional leadership qualities, including but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.
• Effectively manage, support, and guide your team, including, but not limited to delegating tasks and responsibilities, assess employee performance and provide helpful feedback and training opportunities.
• Help support the writing, editing, and testing of content, and lead its improvement that makes our products and experiences easier to use across Exact Sciences products and experiences.
• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.
• Understand and prioritize problems, opportunities, and solutions that contribute to the product roadmap, strategy, and vision leveraging data, research, industry trends, and business objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Ability to effectively manage legal reviews and feedback cycles. 
• Support and comply with the company's Quality Management System policies and procedures.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Travel Requirements: Ability to travel 10-20% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, or related field of study; or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
• 8+ years of experience working as a UX Designer, with at least 5 years experience.
• Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira).
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Experience in simplifying and communicating complex ideas to broad audiences.
• Experience in managing a design process from strategy to delivery of final product.
• Experience in collaborating with and influencing product, engineering, design, and operational teams.
• Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives.
• Advanced understanding of accessible, inclusive, and equitable design.
• Experience with the principles of Agile/Scrum/Kanban.
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. Ability to effectively plan, organize, and prioritize work.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.
• Strong working knowledge of HTML, CSS, JavaScript, Adobe Creative Suite applications, and associated design tools.
• Demonstrated strong understanding of the current web and mobile technology landscape.
• Advanced understanding of human centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc) and their pros and cons. Experience in evolving/adapting design systems or building them from scratch.
• Extensive experience problem-solving, organizational, and analytical skills with the ability to evolve UX strategy based on research, data, and industry trends.
• Strong analysis skills; including, but not limited to, process and user flow definition.
• Extensive experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with strategists, product managers, engineers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Experience recruiting, coordinating, developing, and managing a team.
• Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products and/or services.
• Experience within large organizations.
• Experience with Sitecore, React, and Angular frameworks.
• E xperience with motion design, animation, or video editing software such as Adobe After Effects.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits .

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here .

Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub . The documents summarize important details of the law and provide key points that you have a right to know.

Keywords:

user experience design, UX strategy, visual design, interaction design, design systems, service design, digital product design, inclusive design, customer journey, design leadership

Position Summary
Support and maintain development and testing of web-based portals hosted by the Marine Corps Enterprise Network (MCEN) across three security domains: Non-Classified Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Joint Worldwide Intelligence Communications System (JWICS).

Duties

• Manage space/storage requirements for each instance (hubs, tenants, and sites);
• Develop and test custom web parts, libraries and lists while managing site permissions;
• Develop and maintain custom workflows, utilizing Visio and SharePoint Designer, and Microsoft Power Apps;
• Utilize Cascading Style Sheets (CSS), Java Scripting and JQuery to manipulate the Document Object Model (DOM) and customize pages using Client Side Rendering;
• Provide technical assistance in the management of software and licenses;
• Provide graphic support (limited to the manipulation of existing images), and;
• Setup and implement DOD selected collaboration tools including Microsoft SharePoint, Defense Collaboration Services, Microsoft Office tools, Microsoft Teams, and PowerBI.

• Required: Information Assurance Technician (IAT) Level I, as set forth in DoDD 8140, certification.
• Bachelor's Degree plus 3 years of experience, an Associate's degree plus 4 years of experience, OR 6 years of work experience.

• Regularly required to talk or hear.
• Frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Occasional lifting of office products and supplies, up to 20 pounds.

Join our award-winning global Customer Support team! We are looking for self-motivated individuals with strong customer service skills searching for growth potential! Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career. Your contribution would be key to the success of Blackbaud's objectives as you help social good organizations thrive!

Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector.

• Collaborate with customers to troubleshoot technical issues related to our products and resolve basic issues for our solutions in an efficient and friendly manner.
• Analyze complex customer problems logically and provide accurate solutions.
• Collaborate with cross-functional teams to resolve challenging technical issues and escalate issues appropriately based on severity and complexity.
• Accurately capture notes, document activities and manage cases in a clear and actionable way for teammates and customers.
• Stay informed on product changes and rapidly learn information about functionality changes.
• Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations.
• Act as the customer-facing point of contact for all service-related needs.
• Work with client-side scripting languages (e.g., JavaScript, Python) to troubleshoot custom solutions and address specific customer needs.
• Contribute to the development of a comprehensive knowledge base by documenting common solutions and best practices.
• Join a rotation of on-call resources for customers afterhours and on weekends.

• Familiarity with databases (SQL, T-SQL) and ability to write basic queries.
• Ability to understand database schemas to query databases to retrieve relevant information for customer inquiries.
• Proficiency with HTML and CSS for web development.
• Experience in client-side scripting languages (JavaScript, Python, etc.).
• Prior experience in a customer support or technical support role.
• Naturally diplomatic and tactful.
• Learn quickly and take on new concepts and ideas easily.
• Experience asking critical questions and probing for information to facilitate problem solving.
• Anticipate obstacles and take steps to minimize impact on intended results.
• Professional communication including experience composing grammatically correct, concise and accurate customer responses.
• Ability to decipher technical terminology and explain in easy to understand language to your customer.
• High school diploma.

We take pride in finding the best talent for our team and utilize a multi-step interviewing process, starting with a recorded video interview. You can expect to hear from our recruiter soon.

Our Costa Rica Blackbaud team members are currently working from home and will stay in this format indefinitely.

#LI-REMOTE

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

• Design & Maintenance:
  • Create, update, and maintain a responsive, user-friendly website that reflects our brand identity.
  • Collaborate with the IT and creative teams to ensure the site is optimized for speed, accessibility, and SEO.
  • Technical Enhancements:
  • Implement and monitor website analytics tools to track performance metrics.
  • Ensure proper integration with content management systems (CMS) and third-party marketing tools

• Campaign Development:
  • Develop and execute integrated digital marketing campaigns across social media, email, content marketing, and online advertising channels.
• Content Strategy:
  • Create and manage compelling digital content, including graphics, blog posts, and promotional materials that align with marketing initiatives.
• SEO & Analytics:
  • Optimize website content for search engines (SEO) and monitor key performance indicators (KPIs) to guide marketing strategies.
• Brand Consistency:
  • Ensure all digital content is consistent with our brand identity and messaging guidelines.

• Design and produce print materials such as brochures, product sheets, catalogs, flyers, business cards, and packaging labels.
  • Oversee layout and printing processes, ensuring high-quality and brand-consistent outputs.
  • Work with external vendors for print production and distribution logistics.
  • Support tradeshow and event marketing efforts through printed promotional materials

• Planning & Coordination:
  • Manage multiple design and marketing projects simultaneously, ensuring on-time and on-budget delivery.
• Collaboration:
  • Work closely with cross-functional teams such as IT, Sales, and Product Development to support business growth and lead generation efforts.
• Vendor Relationships:
  • Oversee relationships with external vendors, agencies, and freelancers when necessary

• Performance Metrics:
  • Monitor, analyze, and report on digital marketing and website performance data.
• Strategic Recommendations:
  • Provide actionable insights to improve online engagement and drive successful marketing outcomes.

• Proficiency in HTML, CSS, and familiarity with CMS platforms (e.g., WordPress, Drupal).
• Strong command of graphic design software (Adobe Creative Suite, Sketch, or similar).
• Solid understanding of SEO, SEM, and analytics tools (Google Analytics, Google Search Console, etc.).
• Demonstrated ability to manage projects, work under deadlines, and multitask effectively.
• Fluent in both English and Spanish for the proposes of designing all marketing materials in either language
• Exceptional creative and design skills with attention to detail.
• Strong written and verbal communication skills
• Excellent organizational and project management abilities.
• Analytical mindset with a focus on data-driven decision-making.
• Ability to collaborate effectively across teams and with external partners.
• Proactive and adaptive in a fast-paced, constantly evolving digital landscape.

• Bachelor's degree in Web Design, Digital Marketing, Communications, or a related field.
• Minimum of 3 years of experience in web design and digital marketing.
• Experience developing and managing digital marketing campaigns.
• Proven track record of designing responsive, visually appealing websites.