12 Mount Carmel Health System jobs in Canal Winchester

**Employment Type:**
Full time
**Shift:**
**Description:**
**MOUNT CARMEL HEALTH SYSTEM**
Mount Carmel Health System (MCHS) looks at healthcare differently. Beyond providing exceptional and advanced care when people need us most, we're about preventing people from getting sick. From innovative health and wellness programs, to assembling the best medical teams, to investing in the latest technologies, to delivering care that is best for each person's unique situation-we're improving central Ohio's health.
Comprised of over 8,200 employees, 1,920 physicians and 420 volunteers, Mount Carmel serves more than a 1.3 million patients each year. As one of the largest integrated health systems in the community, Mount Carmel provides people-centered care at five hospitals - Mount Carmel East, Mount Carmel Grove City, Mount Carmel Dublin (opening April 2025), Mount Carmel St. Ann's and Mount Carmel New Albany - an inpatient rehabilitation hospital, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region.
Mount Carmel is committed to safe, high-quality care and continues to win national recognition for clinical performance and patient experience.
As a health ministry with a charitable mission, Mount Carmel provides considerable uncompensated benefit to the community each year, and the system and its employees are actively involved in vital business, civic and social service organizations. Mount Carmel is a proud member of Trinity Health, one of the largest Catholic health care delivery systems in the nation.
**POSITION PURPOSE**
Position will be based out of Columbus, OH, with travel within the Mount Carmel region as necessary.
The Mount Carmel Health System (MCHS) Region Chief Clinical Officer, reporting directly to the Trinity Health SVP, CMO and Mount Carmel President and CEO, is the Region's accountable clinical officer and provides strategic oversight for the clinical enterprise, including CIN and alternative payment model programs, quality and safety processes, Pharmacy Services, and other clinical services , Medical Staff recruitment & development and Graduate Medical Education (GME). The CCO is the Chief Patient Safety Officer for the Region.
In support of the Mission, Vision, and Values and Care Delivery Model, the Mount Carmel clinical, care coordination and quality processes strive to ensure every patient and family member receives effective and efficient care that is:
+ People Centered based on an individual's and family's comprehensive health needs and preferences
+ Collaborative and effective across the continuum
+ Supports the Mount Carmel and Trinity Health strategic priorities
+ Promoting positive high quality, cost effective outcomes for patients
+ Achieves Mount Carmel Region operational goals and priorities.
The role of the CCO is to partner with organizational stakeholders across the Region & Trinity Health to achieve the strategic aims.
**ESSENTIAL FUNCTIONS**
Knows, understands, incorporates and demonstrates the Mission, Vision and Values of Trinity Health in leadership behaviors, practices and decisions.
Leads and supports MCHS population health activities. Coordinates the design, development and implementation of Mount Carmel and Trinity Health alternative payment model (APM) strategies. Provides executive support to the integration of a model of care that supports performance in alternative payment models. Collaborates with MCHS and Trintiy Health managed care teams on APM contracting.
Attends Board meetings and reports regularly on Clinical quality and safety initiatives across the continuum of care. Supports and participates in Trinity Health system Clinical Excellence Councils as appropriate.
Supports Trinity Health/MCHS strategy, design, development and implementation of agreed upon clinical strategies.
Partners with Managed Care leadership in the development of managed care contracts, including at risk arrangements.
In partnership with Physician Recruiter, Executive Directors, Mount Carmel President and Senior Management (CMO, CEO) oversees provider recruitment, wellness, leadership development, and succession planning.
Provides oversight and direction for regional Patient Safety Program.
Leads the development of the clinical agenda with particular emphasis on care transformation.
Ensures alignment between and among clinical colleagues and providers and develops the strategy to enable the region to successfully compete in the new healthcare model. Works with regional leadership on colleague and physician alignment, to define strategies which will fully engage all clinicians with the priorities of the system. Creates and maintains a culture that engages colleagues and physicians in clinical decision making and enhances
Provides leadership for Quality and safety functions and initiatives that will enhance the patience experience and maintain the organization's commitment to clinical quality and patient satisfaction across the continuum. Supports and educates colleagues and physicians in the appropriate application of organizationally accepted evidence-based medicine.
With the Senior Management, Departmental Chairs and Directors and the Officers of the Medical Staff, identifies and helps recruit primary and specialty members of the Medical Staff to meet the needs of the community in which we serve. Identifies ways to develop physicians to strengthen their institutional ownership and accountability; assists clinical leaders in their ability to contribute to hospital-wide goals, performance improvement initiatives.
In partnership with regional leadership: Facilitates the development of Care Transformation vision and plan supports People Centered 2020, Designs, implements, and continuously renews care processes to ensure alignment with approved strategies, external regulatory requirements and achieves desired clinical outcomes and works collaboratively across the region to ensure high functioning employed medical group to achieve Trinity Health and regional goals and objectives.
In support of the system-wide strategy for Patient Experience, partners with the CNO and experience leaders to: Ensure care provided is consistent with goals of patients and families, is well communicated and coordinated, Identify how the Patient Experience vision will be realized in the Care Coordination process across the health system and Develop Patient Experience plan and implementation strategy within the care coordination process, plan, implementation timeline, roles & accountabilities that ensure targeted patient satisfaction goals.
Works with Physician Advisors and clinical colleagues to develop and implement strategy to address the root cause of denials of payment and reduce them to the degree possible as well as achieve Readmissions and LOS targets.
Provides oversight for Graduate Medical Education to ensure high quality Graduate Medical Education Programs.
In partnership with the MCHS CEO, Senior Vice Presidents, Human Resources & Organization Development and Legal, develops a performance management strategy and reporting process to align physician practice and quality with Trinity vision.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
**LEADERSHIP COMPETENCIES**
**As a Trinity Health Executive, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:**
**Mission Statement:** We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
**Core Values:**
+ **Reverence:** We honor the sacredness and dignity of every person.
+ **Commitment to Those who are Poor:** We stand with and serve those who are poor, especially those most vulnerable.
+ **Justice:** We foster right relationships to promote the common good, including sustainability of Earth.
+ **Stewardship:** We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
+ **Integrity:** We are faithful to those we say we are.
+ **Safety:** We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
**Vision**
As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life.
Promise Statement
We Listen. We Partner. We Make it Easy.
Our Actions
+ Listen to understand.
+ Learn continuously.
+ Keep it simple.
+ Create solutions.
+ Deliver outstanding service.
+ Own and speak up for safety.
+ Expect, embrace and initiate change.
+ Demonstrate exceptional teamwork.
+ Trust and assume goodness of intentions.
+ Hold myself and others accountable for results.
+ Communicate directly with respect and honesty.
+ Serve every person with empathy, dignity and compassion.
+ Champion diversity, equity and inclusion.
**MINIMUM QUALIFICATIONS**
Relevant clinically related doctoral degree, MD or DO with board certification in his/her specialty preferred. As applicable, licensure, or ability to be licensed, in the state of Ohio required.
Advanced business degree in health care management or MBA preferred.
Five (5) years of relevant executive administrative experience at a senior management level leading quality, patient safety, regulatory review programs and case management programs, including care continuums, and must have led related strategic direction with governing boards and hospital or health system medical staffs.
Demonstrated team, performance analysis, presentation, interpersonal, facilitation, planning, and communication skills.
Must be able to travel to the various Trinity Health sites as needed.
**PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS**
Must be able to adapt to frequently changing work priorities.
Must be able to travel as needed to the various Trinity Health sites.
_The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Others duties may and will be assigned as business needs dictate._
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

**Employment Type:**
Full time
**Shift:**
**Description:**
**MOUNT CARMEL HEALTH SYSTEM**
Mount Carmel Health System (MCHS) looks at healthcare differently. Beyond providing exceptional and advanced care when people need us most, we're about preventing people from getting sick. From innovative health and wellness programs, to assembling the best medical teams, to investing in the latest technologies, to delivering care that is best for each person's unique situation-we're improving central Ohio's health.
Comprised of over 8,200 employees, 1,920 physicians and 420 volunteers, Mount Carmel serves more than a 1.3 million patients each year. As one of the largest integrated health systems in the community, Mount Carmel provides people-centered care at five hospitals - Mount Carmel East, Mount Carmel Dublin, Mount Carmel Grove City, Mount Carmel St. Ann's and Mount Carmel New Albany - an inpatient rehabilitation hospital, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region.
**Mission**
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
Core Values
**Reverence**
We honor the sacredness and dignity of every person.
**Commitment to Those Experiencing Poverty**
We stand with and serve those who are experiencing poverty, especially those most vulnerable.
**Safety**
We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
**Justice**
We foster right relationships to promote the common good, including sustainability of Earth.
**Stewardship**
We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
**Integrity**
We are faithful to who we say we are.
**Vision**
As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life.
**Promise Statement**
We Listen. We Partner. We Make it Easy.
**Our Actions**
+ Listen to understand.
+ Learn continuously.
+ Keep it simple.
+ Create solutions.
+ Deliver outstanding service.
+ Own and speak up for safety.
+ Expect, embrace and initiate change.
+ Demonstrate exceptional teamwork.
+ Trust and assume goodness of intentions.
+ Hold myself and others accountable for results.
+ Communicate directly with respect and honesty.
+ Serve every person with empathy, dignity and compassion.
+ Champion health equity and the common good.
**POSITION PURPOSE**
Provides financial stewardship and direction to Mount Carmel Health System, with approximately $2.1B operating revenue. The Chief Financial Officer (CFO) is responsible for the integrity of all financial information and reporting. The position participates with other senior management to address, interpret, resolve and monitor a broad and diverse range of financial, operational and strategic issues. The CFO contributes to the overall management of the RHM by driving key strategies and financial performance as a member of the Senior Leadership Team. Proactively works in a collaborative manner with other members of the Senior Leadership Team and with Trinity Health System Office and Unified Service Organizations to improve financial performance and attain strategic goals and objectives.
**ESSENTIAL FUNCTIONS**
Knows, understands, incorporates and demonstrates the RHM's and Trinity Health mission, vision and values in leadership behavior, practices and decisions.
Functions as the business strategy partner for the Chief Executive Officer (CEO). In this role, the incumbent will provide direction and leadership in reviewing the organization's financial affairs and actively pursuing identified strategies and opportunities for operational improvement.
Oversees all finance functions including financial reporting, accounting, payroll and disbursements, operating and capital budget process, strategic financial planning, financial analysis, forecasting and decision support.
Actively supports Trinity Health strategies for the creation and implementation of unified service organizations related to finance, serving as the Trinity Health advocate and client leader for operational integration (i.e. Treasury, Tax, Revenue Excellence, Unified Accounts Payable Organization, etc.). Drives accountability and partnership through engagement with RHM and USO leaders leveraging the USOs to gain the benefit of these organizations, driving transparency of information with System Office and USOs and seeking assistance from the USOs, System Office and other RHMs. With respect to financial statements, determine appropriate reserve levels in conjunction with the Trinity Health Revenue Excellence and Trinity Health Vice President/Director Financial Operations.
Communicates with and acts as staff to RHM governance including the Finance and Strategy Committee.
Communicates with and builds a strong collaborative relationship with the RHM medical staff. Participates in the Integrated Delivery System Councils.
Develops and oversees budgets which conform to the strategic and financial plans of the RHM and Trinity Health. Verifies the integrity of the operating budgets by measuring, projecting and analyzing variances and recommending appropriate action to senior leadership.
Communicates financial information to the RHM management. Reviews key financial indicators of volume, cost, productivity etc. on a weekly, bi-weekly and monthly basis with the Senior Leadership Teams, together with specific recommendations on how to improve these performance indicators. Works collaboratively with Senior Leadership to monitor daily indicators of activity to support proactive management of operations and cost control including productivity. Engages System Office Financial Operations on issues, discussing these and seeking assistance and resources as needed. Leads the operational efficiency analysis, planning and implementation work in collaboration with accountable operational leaders within the RHM.
Develops implements and oversees appropriate financial operating systems, processes, and controls that provide accurate and timely financial information, community benefit reporting and other external reporting. Coordinates with Trinity Health System Office Finance, Organizational Integrity & Audit Services and external auditors. Ensures appropriate internal controls exist and address any deficiencies noted. Oversees accurate and timely filing of Federal and State tax filings in coordination with the Trinity Health System Office Tax Department.
Monitors the RHM's balance sheets including cash and debt positions and proactively manages capital spending to ensure it is within budget.
Proactively evaluates financial results by service line/program analysis and benchmarking to identify opportunities and provide substantive advice relative to improving financial performance. Develops tools to support employed physician Medical Group managers and service line leaders to proactively manage the balanced dashboard. Proactively works with the Medical Group CEO to assure operational improvements and development of the Accountable Care Network. Identifies performance trends and future changes, analyzes the impact of these on financial operations, and drives change in operating decisions. Proactively engages with the CEO and other senior team leaders and management to ensure attainment of financial and strategic goals.
Identifies, evaluates and make recommendations on new business opportunities with a focus on growth. Negotiates or provides input into business transactions, dealings and contractual arrangements including acquisitions, divestitures, joint ventures and physician relationships. The CFO or designee will review and advise on all RHM contracts.
Provides leadership for strategic financial and capital decision making. Coordinates, prioritizes, and leverages strategies and capital investments to maximum benefit across the region. Analyzes strategic options and lead ROI analysis advising the CEO and other senior leadership on best strategic and financial direction. Drives the development of a strategic financial plan for the Region and acts as the key partner in strategic capital planning and prioritization of investments to ensure strong long term financial stewardship. Proactively evaluates actual versus forecasted results of strategic capital investments, identifies reasons for variation and identifies changes needed to further improve results.
Responsible for direction, formulation and implementation of overall finance-related policies and objectives. Responsible for adherence to Trinity Health financial policies and procedures and ensuring all financial practices are in compliance with applicable government and other regulatory agency requirements including generally accepted accounting principles.
Leads educational programs and provides coaching for region leadership, management and colleagues to strengthen clinical business competency. Ensures highly competent regional finance team through ongoing coaching, development plans, assessment of needs and talents and recruitment strategies. Creates system development opportunities through discussion of team with System Office Financial Operations leadership on current talent, development plan and future organizational opportunities.
Actively participates in Trinity Health system-wide initiatives providing leadership, support and engagement to ensure successful assessment and implementation.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
The CFO may be assigned responsibility for additional departments at the discretion of the CEO and with concurrence by Trinity Health Vice President Financial Operations.
**LEADERSHIP COMPETENCIES**
**As a Trinity Health Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:**
**Mission Statement:** We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
**Core Values:**
+ **Reverence:** We honor the sacredness and dignity of every person.
+ **Commitment to Those who are Poor:** We stand with and serve those who are poor, especially those most vulnerable.
+ **Justice:** We foster right relationships to promote the common good, including sustainability of Earth.
+ **Stewardship:** We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.
+ **Integrity:** We are faithful to those we say we are.
+ **Safety:** We embrace a culture that prevents harm and nurtures a healing, safe environment for all.
**MINIMUM QUALIFICATIONS**
A Bachelor's degree in Business Administration, Accounting or Finance, or related field required. A Master's degree or Certified Public Accountant (CPA) is strongly preferred. Healthcare Financial Management Association certification desirable.
Minimum of ten (10) years' experience in financial management with progressively increasing responsibility and a minimum of five (5) years' experience as CFO, controller or finance director in a hospital setting or complex service organization are required. Multi-hospital experience is strongly preferred with experience in working in a complex delivery system with a multi-specialty medical group.
Must possess knowledge of the healthcare environment and key issues associated with hospitals, ambulatory care and physician alignment, in addition to an in-depth knowledge of all aspects of healthcare finance and strategic financial planning.
Ability to work in a complex matrix reporting environment.
Excellent customer service orientation skills are necessary in order to deal effectively with various levels of region personnel, governance, physicians, patients and community groups.
Advanced analytical, business management and cost control skills are necessary to direct management of financial resources, determine needs for capital equipment, personnel, expense and revenue budgets.
Strong verbal and written communication skills, in order to effectively discuss financial issues and performance and to foster culture of both the Region and Trinity Health.
Strong leadership/influencing skills are required with the ability to work effectively within a system and influence others and achieve results.
Advanced interpersonal, management and organizational skills are necessary.
A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, values and guiding behaviors of Trinity Health.
Must be able to operate effectively in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
**PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS**
Must be able to adapt to frequently changing work priorities.
Must be able to travel as needed to the various Trinity Health sites.
**Our Commitment to Diversity and Inclusion**
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Position Summary** **:**
Is responsible for the implementation and oversight of clinical study operations by organizing and coordinating with other relevant parties the planning, implementation, management, execution and completion of clinical studies according to applicable regulations and guidance, ICH and GCP, and Bausch & Lomb SOPs within agreed-upon timeframes and budget. Also responsible for effective communication within the corporation (and with external entities, where appropriate) of the issues and actions related to the successful completion of these studies. May serve as the primary project team representative for Clinical Operations.
**Major areas of Responsibility** **:**
Clinical Operations:
+ Manage and/or oversee the development process for critical study documents (e.g., protocol, amendments, IB, ICF, and CRFs). Will also work closely with members of other functional areas to provide input on study-related documents and issues (DMP, SAP, drug/device supplies, CSR, etc.).
+ Provides clinical operations input in the identification, evaluation, and selection of CROs and vendors (e.g., central labs, central IRB, IVRS, etc.).
+ Manage the identification, evaluation, and selection of investigators/sites.
+ Ongoing assessment, evaluation and management of internal and external resources.
+ Ensure study supply requirements are met.
+ Responsible for the appropriate communication with and maintenance of clinical study sites including training of site personnel in the study protocol and other study-specific procedures.
+ Supervise clinical operations team to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Communicate with relevant global team members, other B&L departments (e.g., R&D/Project Management, Clinical/Medical Affairs, Biometrics, Regulatory Affairs, Quality Assurance, Pharmacovigilance/GPSS and Drug/Device Safety, and Clinical Supplies), and external consultants to ensure study objectives are being met and provide the operations director and/or senior management with timely updates on progress and changes in scope, schedule, and resources.
+ Organize investigator and expert meetings relevant to the indication and assist with the organization and management of DSMBs and Data Review Committees, as necessary.
+ Prepare study timelines and budgets and ensuring study execution is aligned with these targets.
+ Supervise clinical staff and vendors to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Responsible for the quality of all study-related documentation (e.g., Trial Master File, site qualification and initiation visits reports, interim monitoring visit reports, clinical monitoring plan, informed consents, CRF completion guidelines, pharmacy manual, etc.) during study start-up and throughout the life of the project to ensure that procedures are followed in an appropriate and consistent manner.
+ Oversee the preparation of procedures for the conduct and monitoring of clinical research such as Clinical Monitoring Plans, procedures for reporting of adverse events, CRF completion guidelines, Study Manual, etc.
+ Liaise with PVG/GPSS and provide clinical operations support and guidance for the ongoing surveillance of the safety of patients in clinical trials by reviewing reported AEs and SAEs and assure proper reporting of the events to the IRBs/REBs/ECs.
+ Liaise with Data Management to review data discrepancies and ensure that data clarification forms (queries) are appropriately handled by the CRAs and responded to by the site/investigator in a timely manner. May assist in the review of queries to determine criticality of the DCF during data clean-up and lock process.
+ Liaise with vendors and study site personnel and clinical investigators to provide study related guidance and answers to operational issues.
Budgets and Forecasts:
+ Provide input to Finance to forecast study expenditures and resourcing needs.
+ Review RFPs and proposals from external vendors.
+ Ensure subordinates and vendors manage and monitor study related expenses to meet forecast.
Regulatory Reports:
+ Provide Clinical Operations support in the timely coordination and execution of clinical study reports.
+ Assist in the review of regulatory reports to ensure that reports accurately reflect proper interpretation of the clinical study findings.
+ Assist to ensure annual IND/IDE and IB/ROPI updates are completed in an accurate and timely manner.
+ Provide Clinical Operations support to the Regulatory Affairs department.
Leadership:
+ Manage in-house team of CRAs, CTAs and/or CTMs for one or more studies to ensure execution of all studies in a timely and efficient manner.
+ Provide leadership, training, and development support to the study team.
+ May lead meetings (face-to-face, teleconferences, etc.) with external vendors ensuring problems are identified and issues are resolved quickly and efficiently.
+ May serve as a representative on internal committees/teams for Clinical Operations or cross-functional activities.
+ Foster a dynamic, matrixed working environment by appropriately challenging processes, inspiring a shared vision, enabling others to act, leading by example, and encouraging study team members to meet and/or exceed expectations.
+ Encourage professional growth of personnel through regular training sessions, and by acting as a resource to clinical staff. May lead training sessions.
+ Provide guidance and comments on SOPs revisions. May act as a leader of a SOP sub-committee for SOP revisions.
+ May visit sites with CRAs as needed to provide hands-on training as well as to discuss study related issues and problems with the Principal Investigator and/or site staff.
+ Share/present knowledge and information with appropriate departmental, project, or study team members for training purposes.
**POSITION REQUIREMENTS** **:**
+ Strong knowledge of Good Clinical Practices (GCP), clinical trials management (including site monitoring), scientific methods, research design, regulatory compliance, and clinical data management.
+ Minimum 10-12 years experience in the industry with a minimum of 6 years of managing clinical trials.
+ Minimum of 5 - 6 years experience in managing and training clinical personnel (Executive CRAs, CRAs, project assistants).
+ Experience leading device studies in Ophthalmology is a plus
+ Strong planning and organizational skills with ability to multi-task and plan activities as it relates to management of clinical trials.
+ Experience leading and working within cross-functional teams.
+ Experience in managing CROs and external vendors.
+ Excellent written and verbal communication skills and strong interpersonal skills in order to interface with physicians, outside vendors, consultants, team members and various audiences.
+ Ability to problem solve, build teams, and to lead and motivate others.
+ Effectively work independently as well as within a team matrix.
+ Financial management skills as applicable to overseeing project expenditures and forecasts.
+ Advanced computer skills (Microsoft applications, spreadsheets and data displays, etc.)
+ Willing and able to travel.
**We offer competitive salary & excellent benefits including:**
+ Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
+ 401K Plan with company match and ongoing company contribution
+ Paid time off - vacation (3 weeks - prorated upon hire), floating holidays and sick time
+ Employee Stock Purchase Plan with company match
+ Employee Incentive Bonus
+ Tuition Reimbursement (select degrees)
+ Ongoing performance feedback and annual compensation review
This position may be available in the following location(s): ((location_obj))
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $170,000.00 and $205,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement ( .
Our Benefit Programs:Employee Benefits: Bausch + Lomb ( must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

**What Clinical Operations contributes to Cardinal Health**
As a PRN, this individual will work on the assigned practice's PPS Analytics portal inputting specific information into the charts of assigned patients as well as placing patients into correct clinical stages.
**Location / Hours** - Fully remote, this PRN will work on an as-needed basis.
**_Responsibilities_**
Information that may be asked to be reviewed and updated (in this role) include the following:
+ Primary and Secondary treatments with dates
+ Laboratory levels with dates
+ Gleason scores and clinical T stages with onset dates
+ Imaging tests with dates and impression (positive, negative, inconclusive
+ Staging patients into correct clinical stages within PPS
**Qualifications:**
+ Licensed medical professionals preferred
+ Ability to work in a group (and independently, given the remote aspect of this role)
+ Strong verbal and written communication skills required
+ Strong customer service skills required
+ Detail oriented
+ Ability to manage several tasks at the same time; Ability to focus on tasks; Ability to evaluate operating conditions; Ability to exercise sound judgment
+ Demonstrated ability to use technology such as computers, smart phones and tablets
**What is expected of you and others at this level**
+ Applies acquired job skills and company policies and procedures to complete standard task
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
#LI-LP
#LI-remote
**Anticipated Hourly Range** $18.10 per hour - 21.30 per hour
**Bonus Eligible** - No
**Benefits:** Paid time off in compliance with applicable laws.
**Application window anticipated to close** : 07/31/2025 * if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**_What Rheumatology (Rheum) Customer Success contributes to Cardinal Health_**
The Clinical Manager for our Rheumatology (Rheum) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the EVP of Provider Solutions. In this role, the Manager will be held primarily accountable for the overall direction and success of the Rheum PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS EVP Provider Solutions. This is a position for a clinical expert that will lead our Rheum program.
**Location** - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).
**Responsibilities**
- Work closely with the EVP, Provider Solutions to develop and grow the Rheum Clinical Team when necessary
- Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
- Work in conjunction with the EVP of Provider Solutions to manage the technology discussions and the end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
- Manage the details and overall workflow for individual work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
- Once the Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
- Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
- Manage the build of any new disease states, needed educational materials, etc. for defined workflows and "play books" per Rheum disease states
- Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
- Follow all Specialty Network requirements of the Provider Solutions, Customer Success, management, and HR Handbook rules
- Assist EVP of Provider Solutions with Staff Reviews, goal setting, etc.
- Manage all aspects of quantifiable performance program for enrolled Rheum practices
- Act as a Rheum data subject matter expert for internal and external teams
- Collaborate with cross-functional teams on real-world evidence and industry projects
**Qualifications**
- Individuals with a BSN and RN license strongly preferred but not required, APP licensure a plus
- 5 years of clinical experience (or more) preferred
- Background working with clinical data, highly desirable
- Ideally targeting 5 years of experience working in a Rheum Office Practice (2 years of experience in a clinical supervisory or management role in a Rheum Office Practice) preferred
- Must bring an analytical mindset with the willingness/ability to take a data-driven approach
- Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
- Knowledge of medical terminology highly desired
- Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
- Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
- Good understanding of how technology algorithms affect key data points in disease states
- Remains calm under pressure and resolves problems effectively and efficiently
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
**What is expected of you and others at this level**
- Ability to lead teams and drive initiatives to timely and successful completion
- Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
- Ability to navigate and thrive in a fast-paced and dynamic environment
- Possesses strong business acumen
- Able to locate and analyze information and make sound recommendations
- Ability to maintain strict patient, physician, staff and corporate confidentiality
- Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
- Ability to apply good judgement in solving everyday problems with calmness and diplomacy
_#LI-LP_
_#LI-Remote_
**Anticipated Pay Range** $103,500.00 - 144,700.00 USD
**Bonus Eligible** - Yes
**Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
**Application window anticipated to close** : 07/20/2025 * if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
**Job Description Summary:**
OhioHealth is seeking a dynamic and experienced clinical operations leader to lead the successful implementation and optimization of the UKG - myTime scheduling and timekeeping platform. This position plays a key role in preparing the organization for system go-live and enhancing system operations, focusing on standardizing clinical scheduling practices, ensuring alignment with regulatory and safety standards, and enhancing scheduling capabilities. The ideal candidate will be an experienced care site operations leader with leadership experience, a deep understanding of clinical workflows, and proven success in project execution within a care site environment.
**Responsibilities And Duties:**
Project Leadership & Planning:Serve as the clinical lead for the UKG myTime platform, guiding implementation timelines, milestones, and cross-functional deliverables.
Ensure all clinical scheduling inputs are integrated into planning efforts, system configurations, and testing cycles.
Scheduling Strategy & Standardization:Collaborate with clinical and operational leaders to establish enterprise-wide scheduling standards (e.g., float pools, self-scheduling models, fatigue guidelines).
Analyze current-state practices and guide standardization efforts that improve efficiency and equity across departments.
Workflow Development & Clinical Validation:Translate clinical needs into functional workflows that align with system capabilities.
Validate system outputs and user experience through pilot testing and structured feedback loops.
Training & Change Adoption:Design, develop, and deploy training resources tailored to frontline clinical leaders and schedulers.
Lead user readiness activities, Super User engagement, and change management efforts.
Stakeholder Engagement & Issue Resolution:Serve as a liaison between clinical operations and technical teams.
Identify barriers to adoption and proactively address concerns through education, coaching, and system refinement.
Post-Go-Live Support & Optimization:Monitor adoption trends and escalate support needs.
Partner with system support teams to drive enhancements and performance metrics tracking.
**Minimum Qualifications:**
Bachelor's DegreeRN - Registered Nurse - Ohio Board of Nursing
**Additional Job Description:**
**MINIMUM QUALIFICATIONS**
+ Experience: Minimum 5 years of experience in care site operations with demonstrated responsibility for clinical team scheduling and workforce management.
+ Demonstrated leadership in managing complex clinical operations.
+ Strong communication, project management, and problem-solving skills.
+ Proven ability to drive change in fast-paced healthcare environments.
+ Prior experience with Kronos, UKG, or similar workforce/timekeeping systems.
+ Familiarity with electronic health records (EHR), Workday, or scheduling platforms is preferred.
**SPECIALIZED KNOWLEDGE**
+ Deep understanding of clinical scheduling practices and their impact on patient care and staffing efficiency.
+ Knowledge of fatigue mitigation standards, labor compliance, and scheduling benchmarks in a healthcare setting.
+ Expertise in applying process improvement principles to workforce optimization.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Chief Administrative Officer
Join us!
. if your passion is to work in a caring environment
. if you believe that learning is a life-long process
. if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
**Contribute to Profitable Growth:**
+ Drive significant financial outcomes through signings and revenue targets
+ Ensure sustained growth and profitability, managing margin expectations and backlog growth
+ Support the identification, pursuit and conversion of a pipeline of business development opportunities
+ Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
+ Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery.
+ Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth.
**Client Engagement:**
+ Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
+ Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
+ Demonstrate credibility and experience to advise and deliver on complex consulting engagement
+ Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations.
+ Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner.
+ Bring consulting experience-preferably in the Healthcare space-to tailor engagements that resonate with industry-specific needs and priorities.
+ Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
**Operational Excellence:**
+ Achieve individual and team utilization targets
+ Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People
+ Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
**Strategic Contribution:**
+ Drive Kyndryl's delivery capability with new and existing clients by leading Digital Workplace-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings.
+ Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
+ Align with Kyndryl's strategic vision and contribute to its execution.
+ Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
+ Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
+ Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred.
+ Extensive experience in client engagement and relationship management at the CXO level
+ Demonstrable ability to build and commercialize relationships with senior executives
+ Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
+ Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus
+ Effective financial acumen with experience in driving revenue growth and managing margins
+ Experience of managing or supporting high-value business development activities with senior stakeholders
+ Deep understanding of industry trends and technology
+ Sound personal brand and presence in the Healthcare industry preferred
+ Demonstrated ability to innovate and drive change
**The compensation range for the position in the U.S. is $159,240 to $86,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:**
**California: 175,080 to 343,920**
**Colorado: 159,240 to 286,560**
**New York City: 191,040 to 343,920**
**Washington: 175,080 to 315,240**
**Washington DC: 175,080 to 315,240**
**This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.**
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Education & Outreach Supervisor, Clinical Pharmacy Operations
**Job Description**
Serves as a member of the Service Operations Management Team. Leads and grows the performance of a team of customer service agents while supporting and enhancing customer experiences and business objectives. Responsible for day-to-day tactical activities, performance trending, performance managing/ coaching/developing agents and time management. Responsible for the delivery of superior customer service by maximizing employee performance and ensuring calls are answered effectively and efficiently by supervising incoming calls, resolving escalated calls, assisting agents with any client related questions, ensuring agents adherence to schedules and ensuring compliance to policies and procedures. Motivates agents to peak performance through positive coaching, constructive feedback and incentives, demonstrates a commitment to the company`s mission and vision, and supports activities that strengthen the client relationship and grow the organization.
**Responsibilities**
+ Conduct regular meetings with external stakeholders and clients to gather requirements, align on project goals, and ensure clear communication throughout the project lifecycle.
+ Drives the daily performance of a team of customer service agents ensuring SLAs and other business targets are met and exceeded.
+ Collects and provides timely, productive and measurable feedback to ensure recognition, process changes and development opportunities are maximized.
+ Oversees the team`s annual goal setting process, performance evaluations and performance improvement plans.
+ Supports agents, business and brand initiatives, especially as related to achieving outstanding client experiences, including engaged daily floor support, escalated customer resolution and engagement in training and support areas as needed.
+ Remains alert to conversations on the floor, monitoring agents for quality and training purposes.
+ Reviews new and updated accounts with Agents (one-on-one).
+ Ensures agents compliance with policies and procedures.
+ Provides direction to agents on achieving departmental standards while encouraging and motivating them in promoting customer loyalty, employee recognition, and revenue generation.
+ Monitors call traffic and makes adjustments based on call center traffic patterns.
+ Produces monthly team report detailing team activity, trend analysis, goals/objective status and special projects.
+ Actively participates in process / project conversations, emails and activities that will improve effectiveness/experience for client, agents, leadership, brands or partner departments
+ Displays ownership and accountability for the customer experience, employee relations, core business metric targets/ contributing factors and understanding of the organizations policies and procedures.
+ Maintains reliability and flexibility to ensure team and business needs are appropriately supported.
+ Delegates work to agents as needed.
+ Proactively addresses call center concerns and identifies areas of opportunity.
+ Handles system emergencies with direction from IT department and/or appropriate vendor.
+ Assists with task assignments in the Manager's absence.
+ Performs other related duties and special projects as requested.
**Education & Experience**
+ Education Level
+ GED
+ High School
+ Required
+ Yes
+ Yes
+ Field of Study
+ Experience Level
+ 2+ years
+ 2+ years
+ Required
+ Yes
+ Yes
+ Details
+ Customer Service
+ PBM (Pharmacy Benefit Management)
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Must have an active pharmacy technician licensure or registration in accordance with state requirements.
+ If state does not require an exam for licensure/registration, must possess both active pharmacy technician licensure or registration in accordance with state requirements AND an active national certification (e.g., PTCB or ExCPT).
+ In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).
+ Active pharmacist license supersedes requirement for CPT and/or PTCB.
+ Minimum of 3 years of experience in a high volume call center and Pharmacy Benefit Management (PBM) experience required.
+ For positions supporting Medicare Part B, requires 2+ years of experience in Medicare Part B.
**Preferred Qualifications**
+ 1 year of leadership/management experience in a direct or indirect capacity.
+ Client facing or client management experience preferred.
**Physical Demands**
+ Must be able to remain in a stationary position 50% of the time. Must be able to "move or traverse"
+ Must be able to constantly operate a computer and/or other office productivity equipment
+ Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $53,000.00 - $85,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email