1,766 Nps jobs in the United States

Job Description Summary

The location for this role is East Hanover, NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.

Job Description

The Director of Enterprise Product Management is responsible for overseeing the governance, alignment, and performance of all enterprise-wide products that provide value added services / solutions (e.g., digital enablers, patient engagement tools, enrollment channels, etc.). This leader ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency, efficiency, and innovation across the non-core product landscape

The ideal candidate understands how to map the access journey and the strategic moments that matter while soliciting end user feedback and designing engaging services and experiences that simplify & modernize patient support programs. Learnings from effort will be rolled into enterprise modular capabilities and standards to be scaled across the portfolio of patient support programs. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment.

Your responsibilities will include, but are not limited to:

• Establish and lead the governance framework for non-core products, ensuring alignment to enterprise strategy, patient support needs, and compliance standards

• Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation.

• Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem.

• Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution. Maintain a centralized view of all non-core product investments, capabilities, and performance metrics.

• Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions.

• Identify opportunities to scale successful non-core pilots into enterprise-standard solutions.

• Ensure readiness and repeatability of tools and services used across multiple programs or indications.

Required Qualifications:

• 8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry

• Deep understanding of patient support services and the broader commercial or access ecosystem

• Experience managing cross-functional projects with multiple stakeholders and competing priorities

• Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively

• Strong understanding of insights and competitive intelligence requirements for new product and indication launches

• Change management and project management experience

• Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle

• Excellent communication, organizational, and decision-making skills

Education:

• Bachelor’s degree required; MBA or advanced degree in business, technology, or healthcare preferred.

Novartis Compensation and Benefit Summary:

The pay range for this position at commencement of employment is expected to be between $185,500.00 and $44,500.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$185 500.00 - 344,500.00

Skills Desired

Brand Awareness, Cross-Functional Work, Customer Engagement, Customer Experience (CX), Customer Insights, Data Strategies, Digital Marketing, Go-to-Market Strategies, Influencing Skills, Inspirational Leadership, Marketing Strategies, Media Campaigns, People Management, Product Marketing, Product Roadmapping, Return on Investment (ROI), Speed and Agility Training, Stakeholder Engagement, Stakeholder Management

Owners Project Management firm seeks two Project Management Assistants to work in the Denver Service Center of the National Park Service in Lakewood, Colorado.
Responsibilities include:

• Provides technical administrative assistance to Project Managers including general assistance in day-to-day planning and coordination of project work and specific project elements as needed. Assist and support with problem solving, documentation, etc.
• Acts as a liaison with Division Chiefs/Branch Chief to ensure project deliverables are complete. Assist in following up on outstanding tasks/needs or special data reports.
• Attend and participate in project meetings or other meetings as needed
• Complete data entry for various project management reports, project forms, filing and archiving. Creates, updates, and revises spreadsheets to meet project requirements, report formats, and deadlines.
• Conducts general research.
• Maintains general and electronic office files, logs, and project records as requested

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Job Description Summary

This position will be located in East Hanover, NJ and will not have the ability to be located remotely. This position will require 30% travel as defined by the business (domestic and/ or international).

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportuni-ties for growth and development are plentiful including global and local cross functional careers, a di-verse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our busi-ness but continue to allow us to bring innovative medicines to patients quickly.

Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support (NPS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you.

One of the most important functions in today's pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, de-sign, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient's success.

The Executive Director of NPS Vendor Management & Contracting will be responsible for the entire book of business for vendor accounts that are providing NPS customer and patient-facing services - hub, co-pay, adherence, free goods, digital, etc. They will serve as a key thought leader in the man-agement of these partners, driving forward-thinking design and execution of our patient services pro-grams. This candidate will require strong collaboration and negotiation skills, not only to gain alignment with NPS vendors, but also internally with the larger NPS and Novartis organization.

This individual will work closely with cross-functional partners within NPS, such as Disease State Teams, Launch & Operational Excellence, Product and IT teams, etc., as well as Novartis Market Access, Managed Markets Finance, Procurement, Finance, Legal, Patient Safety, Privacy and Compliance partners.

Job Description

Key Responsibilities:

• Lead Vendor Management and Contracting teams, managing priorities, service line alignments, ways of working, performance and development at individual and team levels

• Manage and continuously improve end-to-end process for vendor contracting, onboarding, and ongoing management of vendor account, operations, quality, compliance and finance

• Oversee vendor portfolio, capabilities, and performance via cadenced business reviews and executive planning engagements

• Build, manage and publish NPS Vendor Management and Contracting roadmaps aligned to enterprise and program-level, for cross-functional transparency around vendor milestones, deliverables and interdependencies

• Identify, assess and mitigate potential NPS business risks that may arise through vendor contract negotiations, onboarding, ongoing engagement and performance

• Develop and oversee centrally managed standards for streamlined contract structure, performance management, financial oversight and quality monitoring across vendor matrix

• Participate in governance and decision-making forums to ensure appropriate alignment between enterprise or leadership-level objectives, and program strategy or execution

• Manage strategic alliance and joint roadmap development at enterprise and vendor-leadership levels; serve as escalation or point of contact for strategic partners

• Collaborate cross-functionally for alignment across launches, go-to-market forums, strategic priorities, issue resolution and change management

• Ensure internal and vendor adherence to standards around contracting, patient safety, finance, compliance and quality assurance, via proper documentation, monitoring, escalation resolution management and general audit-readiness

Essential Requirements:

Education: Bachelor's degree required; MBA or equivalent preferred.

Experience:

• 10+ years of direct experience in pharmaceutical patient services and / or market access

• 6+ years of supplier account management or program operations experience

• Significant experience in vendor onboarding, management and transitions including all aspects of developing strategy and design to execution

• Strong matrix-leadership, planning, organization, communication and problem-solving skills

• Proven ability to collaborate cross-functionally within and across internal functions

• Demonstrated experience analyzing complex situations and processes, effectively integrating and synthesizing information to simplify and form a complete cohesive picture

• Demonstrated ability to synthesize information to develop recommendations, with ability to persuade / influence organizational pursuit of recommended path

• Customer focused with ability to develop long-term relationships with stakeholders and gain their trust and respect.

Legal Disclaimer/ Country specific legal requirement: The pay range for this position at commencement of employment is expected to be between $214,900 and $99.100/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

214,900.00 - 399,100.00

Skills Desired

Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, People Management, Product Positioning, Product Roadmap, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing

Director, NPS Lifecycle Management & Process Transformation

Job ID REQ-10049661

Apr 28, 2025

USA

Summary

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).

The Director, NPS Lifecycle Management and Process Transformation is responsible for life cy-cle planning for in-line patient support programs and will develop deep forward-looking planning and right-sizing of our programs after launch to LoE. This individual will need to collaborate with the NPS Competitive Intelligence team to understand the external competitive environment and our internal product/portfolio strategies. This role ensures our Disease State teams are in a con-stant state of readiness to anticipate and act on external macro-environmental market changes, competitor new launches and other competitor strategies in a legal and compliant manner.
This individual will work closely with NPS Vendor Management, NPS Competitive Intelligence, Disease Area & Product, Quality, Enterprise Content Design as well as Finance and Compliance partners.

The role includes overseeing the implementation of a lifecycle management framework, integrat-ing patient services into in-line programs, and leading strategic patient support initiatives. The Director stays at the forefront of trends by demonstrating thought leadership in personalized, technology-driven patient support, ensuring a patient-first approach in redefining industry standards for patient-centric care.

About the Role

Key Responsibilities:

• Lead the strategic planning for lifecycle management across the Therapeutic Area portfolio.
• Develop and implement focused strategies for brand performance by evaluating insights, category trends, in-market performance, and competitive activity.
• Collaborate with cross-functional teams to develop an LCM framework for key products through active involvement in Governance Framework such as CCRB, Quantum, and PSOC.
• Oversee the optimal rollout and implementation of the LCM framework, including training where needed, to integrate Patient Services offerings for in-line programs. This includes components such as Copay, Free Goods, Patient Hubs, Clinical Support, Digital Solutions, and E-services.
• Develop effective patient support program strategies for in-line products, new indications, and Loss of Exclusivity (LoE).
• Utilize competitive intelligence to provide unbiased, fact-based cross-functional strategies and prioritize resources effectively.
• Collaborate cross-functionally to develop strategies that reduce spend and reallocate resources as the Patient Support Program matures. Ensure resource optimization and cost management to maintain high efficiency and effectiveness in patient support initiatives.
• Oversee the Quantum Portfolio Management (QPM) role, to ensure strategic initiatives are prioritized across the NPS roadmap and implemented accordingly.
• Ensure Business Excellence assets (workflows, business requirement documents (BRD) and user acceptance testing (UAT) are maintained and executed.
• Monitor testing for system release via offshore resources. Develop and maintain Process maps, and BRDs. Maintain support Mature products Portfolio
• Education: Bachelors degree required, Advanced degree (MA, MS, MBA) preferred.
• Minimum of 10 years of experience within the US healthcare sector, including significant roles in consulting at biopharmaceutical companies.
• Broad experience across various disciplines/functions such as commercial, marketing & sales, regulatory compliance, payors, providers, manufacturing, and quality. Demonstrated expertise in patient support disciplines/functions.
• Proven success in leading and managing cross-functional strategic projects with substantial business impact, showcasing the ability to drive organizational change. Exceptional strategic planning, organizational, and communication abilities with a proven track record in problem-solving and escalation resolution.
• Extensive experience in senior stakeholder management, adept at effectively engaging and managing associates across diverse backgrounds and functions within a complex, matrixed organization.
• Strong capability to influence and drive decisions without direct authority, coupled with exceptional communication skills and proficiency in leading meetings with senior management.
• Skilled in developing forward-looking plans and right-sizing programs from launch through Loss of Exclusivity (LoE).Demonstrated ability to anticipate and adapt to market changes and competitive launches, maintaining legal and regulatory compliance.
• Proven experience in driving process standardization and transformation initiatives, maintaining high standards of efficiency and effectiveness.
• Expertise in developing and implementing lifecycle management frameworks and patient support program strategies.
• Superior problem-solving skills combined with strong interpersonal abilities to effectively convey strategic needs and directives to teams, colleagues, and functions throughout the organization. Demonstrated expertise in managing teams to deliver process improvement initiatives, achieving enhanced operational efficiency and productivity.
• Prior people leadership experience

The pay range for this position at commencement of employment is expected to be between $185,500 and $344,500 per year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility & Reasonable Accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Division US

Business Unit Universal Hierarchy Node

Location USA

State New Jersey

Site East Hanover

Company / Legal Entity U014 (FCRS = US014) Novartis Pharmaceuticals Corporation

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Job Description Summary

The location for this role is East Hanover, NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

Job Description

The Associate Director, NPS Service Strategy & Standards is responsible for planning and executing on the design and optimization of patient support program. This role will focus on creating seamless, efficient, and patient-centered service models that improve access, engagement, and outcomes. By leveraging service design principles, human-centered design methodologies and data-driven insights, the Associate Director will ensure that patient sup-port programs are innovative, scalable, and aligned with evolving healthcare needs.

The ideal candidate understands how to map the access journey and the strategic moments that matter while soliciting end user feedback and designing engaging services and experiences that simplify & modernize patient support programs. Learnings from effort will be rolled into enterprise modular capabilities and standards to be scaled across the portfolio of patient support programs. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment.

Your responsibilities will include, but are not limited to:

• Assists with development and implementation of a strategic roadmap for patient support services that enhances practice and patient experiences. Identifies high impact moments that matter, and end user needs aligned to different service archetypes
• Drives workstreams to design patient support services blueprints and journeys, ensuring they are efficient, scalable, and reduce friction points to starting and staying on therapy
• Maintains modular, scalable enterprise service models, design standards, menus and playbooks for access, enrollment, onboarding, free goods, co-pay, adherence, and clinical services based on implications of external market and policy changes.
• Partners with NPS Experience Design to use a co-creation approach to pull-through feedback from end users back into our services blueprint and design
• Partners with NPS franchise teams to design and refine launch and existing support programs based on service design blueprint and standards
• Partners with IDS to gain data-driven insights to inform program design decisions and to define and track key experience metrics (e.g., satisfaction, engagement, and other outcomes KPIs) to measure the impact of co-created solutions
• Partners with within internal teams for execution pull-through of patient support programs, including but not limited to NPS Vendor Management, Novartis Contracting & Purchasing, Content Design, Patient Support Center, relevant business franchises, Novartis Legal, Privacy, and Ethics, Risk and Compliance
• Pilots new programs in response to the evolving external landscape and rolls best practices into internal capabilities. Owns all special project activity to test new solutions related to the evolving landscape
• Works within ethical and compliance policies to support a diverse and inclusive environment, adheres to Novartis policies and procedures, relevant state and federal laws and regulations and ensures that others around them do the same

What you’ll bring to the role:

Required Experience :

• Bachelor’s degree required in disciplines relevant to healthcare, pharmaceuticals, patient services and marketing strategy. Advanced degree (Master’s or beyond) preferred
• Minimum of 6 years’ experience in big Pharma or biopharma commercial functions for consumer-packaged goods, consumer marketing in healthcare or 10+ years of combined experience across biopharma consulting, pharma and health ecosystem with a record of increasing responsibility
• Strategic design/services design experience or degree in both design and health related field preferred
• Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
• Strong understanding of insights and competitive intelligence requirements for new product and indication launches
• Change management and project management experience
• Experience in the coordination of teams with diverse skill sets (e.g. technical, clinical, operations, etc.) and the execution of large scale, multi-disciplinary projects
• Strong unstructured problem-solving skills and ability to work effectively without a blueprint
• Strong interpersonal skills to effectively convey management needs to colleagues and functions throughout the company

Novartis Compensation and Benefit Summary:

The pay range for this position at commencement of employment is expected to be between $132,300.00 and $45,700.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$132 300.00 - 245,700.00

Skills Desired

Agility, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Waterfall Model

***This position is only for students in a relationship with Monterey Peninsula College OR Naval Postgraduate School.***
**About the Team**
When you join our team, you join our dream: to grow and empower local economies. We are focused on improvement-from moving faster to leveling up the quality of our product-and our work is never complete.
If you're looking to define your career as part of something greater than yourself, come join us as we launch on college campuses across the U.S. $17.50/hr. pay rate plus commission!
**About the Role**
As a **Campus Launcher** , you'll gain practical experience in marketing, sales, and event planning. You'll represent a leading food delivery tech company on campus, working with our S&O team to grow the student user base by connecting with local communities and businesses and implementing creative marketing strategies. Gain valuable experience in marketing, sales, and event planning.
**Candidates must have their own transportation as they will be visiting restaurants in their assigned area. Mileage will be reimbursed.**
This role is perfect for students who enjoy a flexible, dynamic work environment and want to be part of an exciting service that caters to their student body and local merchants.
+ **Merchant Sales** : Conduct weekly in-person drop-ins to local favorite restaurants to build relationships
Above all, we are looking for enthusiastic & outgoing students who can commit **10 hours a week** and who can tackle hard problems with persistence and excitement!
**You'll be excited about this opportunity because you will:**
+ **Advocate for a leading food delivery tech company** , dedicating 15-20 hours weekly to introduce students to our services via engaging on and off-campus events.
+ Strategize and execute exciting events.
+ Build a strong campus network by collaborating with student organizations and local businesses.
+ Contribute to various internal projects.
**We're looking for students who are:**
+ **Innovative** with fresh ideas to impact the campus.
+ **Sales & marketing inclined** , eager to learn and grow in the field.
+ **Self-motivated & positive team players** who thrive in a collaborative environment.
+ **Expert communicators** with strong interpersonal skills, able to connect with anyone.
+ **Resourceful** , ready to get the job done, from pitching campaigns to gathering supplies.
+ **Organized and tech-savvy** , comfortable with tools like Google Calendar and Slack. **So if you're ready to make a real impact and thrive in a dynamic environment, this is for you!**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Find what's next with Kelly ® .
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

**Req Number** 161523
Nurse Practitioner Supervisor (NPS)
Brooklyn, NY
M-F 8:30am to 5:30pm
Direct Hire
FlexStaff is seeking a Nurse Practitioner Supervisor (NPS) for our client, a non-profit healthcare organization providing home and community-based healthcare and services for the elderly.
PURPOSE:
The NPS collaborates with community primary care physicians (CPCPs) to oversee and coordinate participant care within the Interdisciplinary Team (IDT). This role focuses on participant independence and wellness, acting as a liaison between the participant, CPCP, and plan staff to develop and implement care plans.
RESPONSIBILITIES:
+ Supervise and manage Nurse Practitioners and other clinical staff at assigned PACE site.
+ Conduct performance appraisals.
+ Represent/serve as Medical Director in their absence or as directed.
+ Perform annual wellness assessments (more frequently for high-risk participants).
+ Provide urgent care and same-day access.
+ Manage participants with acute changes in condition.
+ Assess participants returning from hospital/ED within 5 days, reconcile medications, and coordinate follow-up.
+ Review medical history every 6 months, formulate diagnoses, and ensure accurate documentation.
+ Participate in clinical documentation improvement activities and provide feedback to staff.
+ Review symptoms, identify active diagnoses, and inform PCPs of potential care gaps.
+ Co-manage high-risk participants with PCPs and develop care plans to address gaps.
+ Attend IDT meetings and represent CPCP as needed.
+ Communicate with IDT and other plan designees.
+ Educate participants, families, and staff on disease processes, medication adherence, and self-management.
+ Comply with HIPAA regulations.
+ Conduct home visits as needed.
+ Supervise care plan formulation and delivery for community PCP participants.
+ Oversee home care services arranged/provided by CHN.
+ Provide emergency coverage for PACE center PCPs.
+ Participate in on-call rotation.
+ Adhere to scope of practice and meet established competencies.
+ Act as an IDT member.
+ Perform other duties as assigned.
QUALIFICATIONS:
+ Graduate of NYSED-acceptable nurse practitioner program or nationally certified.
+ Minimum 2 years of clinical nursing experience in home care, care management, or related field.
+ Minimum 1 year of experience with frail/elderly populations (or training provided).
+ Excellent communication, interpersonal, analytical, and research skills.
+ Project management skills and ability to meet deadlines.
+ Proficient in Microsoft Office.
+ Active NY Nurse Practitioner license.
+ DEA certification.
+ AANP or ANCC Board Certification.
+ Legally authorized to practice in NY.
+ Medically cleared for communicable diseases and up-to-date immunizations.
+ Medicaid and Medicare Provider IDs in good standing.
+ Bilingual preferred.
Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $155,000-$165,000/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent's sexual or other reproductive health decisions, or other characteristics protected by applicable law.

**ADP is hiring an Senior Client Experience Analyst** to support our NPS Insights and Operations by applying analytical, technical, and data skills to support projects and deep dives to drive HRO's client experience. The Senior CX Analyst will support and manage Medallia, survey program operations and governance, analysis of client data, and help the Insights team generate actionable recommendations for our business stakeholders.
**In this role,** you will serve as a detective always on the quest to find root cause and deeper impact of a problem, never stopping at the first or most obvious answer. The Senior CX Insights Analyst gets to know the business intimately from both the perspective of our clients and the shoes of our associates. They are shape shifters - able to take on the perspective of many while putting the puzzle pieces of a problem together. Ultimately, this role will be able to interpret various forms of data quickly - both quantitative and qualitative - and can easily synthesize complex concepts into simple solutions.
The successful Senior CX Analyst is obsessed with client and associate feedback, is adept at designing and managing strategic research projects, leverages a variety of research and analysis methodologies, and works creatively to not only identify our biggest obstacles, pain points, and frictions, but also to help recommend and implement positive changes. The ideal candidate must be highly detail oriented with the ability to juggle multiple projects and their accompanying logistics at once.
**Ready to #MakeYourMark?**
**_If so, this may be an opportunity for you. Read on and decide for yourself._**
**Apply now!**
**To learn more about Client Services at ADP, watch here:** ideal candidate embodies the following values.**
+ **Low ego, high impact:** a highly engaged self-starter who works to generate maximum impact and influence, always doing what is best for our internal and external clients
+ **Believes in the good:** a person who is comfortable with ambiguity and sees challenges as exciting opportunities to lean into
+ **Honors commitments:** possesses the ability to be both visionary and practical, focusing on the things that matter most then setting clear and achievable expectations to deliver
+ **Always curious:** insatiably curious, interpreting various forms of data - both quantitative and qualitative - and can easily synthesize and distill complex concepts into simple and actionable strategic recommendations
+ **Cultivates connection:** understands the big picture and can connect dots across insights, people, and processes to understand our biggest opportunities and the solutions to those
**What you'll do:**
**What you can expect on a typical day:**
+ Report on NPS performance and trends to help the business unit stay on track for goals, both regularly and ad-hoc. Provide NPS data for finance and other key stakeholders as requested with tight timelines.
+ Combine multiple sources of data and analyze them to find themes and trends, including case, tenure, open-text feedback, and more.
+ Provide professional consulting on how to improve NPS by identifying improvement opportunities, recommending actions to the BU leaders, and working with multi-functional teams to realize growth.
+ Support the Medallia platform for HRO business unit, including management of survey enhancements, associate access, training, assisting in processing monthly surveys, ensuring client data is correct, and more.
+ Enforce survey program governance and lead the relationship with ADPs Corporate Client Experience Team and the development team.
+ Collaborate with business leaders and cross-functional teams as a client advocate to integrate feedback and experience metrics into decisions on processes, products, and service offerings to improve client usability, satisfaction, and loyalty.
+ Conduct quantitative and qualitative NPS deep dives to drive actionable improvements within specific teams, markets, regions, and business units.
**TO SUCCEED IN THIS ROLE:** **_Required Qualifications_**
+ 5 years of experience in insightful analytics, data analysis with a focus on client experience
+ Quantitative and/or qualitative experience
+ Experience with Medallia, Clarabridge, and/or other NPS/Survey tools
+ Strong data presentation and visualization skills
+ Project management experience involving projects with varying levels of complexity required.
+ Strong Excel and PowerPoint skills.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
**Preference will be given to candidates who have the following:**
+ Salesforce experience
+ Strong data presentation and visualization skills; experience with data visualization tools such as Power BI, Tableau,
+ Experience accessing and working with large data sources/models (e.g., SQL)
+ Ability to context-switch and prioritize across multiple requests.
+ Creative problem solving and service-obsessed - will find a way to get to "yes."
+ Experience in leading strategic initiatives of different sizes with measurable results.
+ Must possess a proven ability to work effectively with demanding client and ADP project teams who set aggressive timelines.
+ Strong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Balance work and life.** Resources and flexibility to more easily integrate your work and your life.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
#LI-Hybrid
#LI-AH1
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $59,100.00 - $120,200.00 / Year
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.