100 Operations Managers jobs in Elkton

Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing "Zoomies" to join the team! If you are motivated by delivering happiness, come join us at Zoom!
We're seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems- with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle , including lead-to-cash and renewals.
As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.
Domain Expertise
+ SaaS Business Model : Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.
+ SaaS Metrics : Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.
+ Sales Cycle & GTM Strategy : Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).
+ Operational Processes : Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.
+ Customer Segmentation : Understanding of SMB, mid-market, and enterprise personas and how system processes support each.
+ Retention & Growth Strategies : Experience with upselling, cross-selling, and proactive customer success initiatives.
+ Systems & Tooling : Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.
+ Cross-System Data Mapping : Skilled in process and data flow mapping across sales, finance, and customer success functions.
Key Responsibilities:
+ Requirements & Solution Design : Gather and translate business needs into scalable, secure system solutions.
+ System Implementation & Integration : Lead or support deployment and integration of business-critical applications.
+ Testing & Deployment : Manage UAT efforts and ensure solution readiness for production release.
+ Process & System Optimization : Identify areas for automation and efficiency gains across platforms and processes.
+ Data & Insights : Analyze business data and create dashboards/reports to support strategic decisions.
+ Cross-Functional Collaboration : Align business, IT, and project teams to ensure successful delivery and change adoption.
+ System Support : Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.
+ Project Execution : Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.
Technical Expertise:
+ Advanced experience with Salesforce , including configuration and cross-functional workflows.
+ Hands-on experience with tools such as Zuora , Clarity , Workday , or similar.
+ Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.
+ Strong UAT planning and execution skills.
+ Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence .
Preferred Qualifications:
+ Prior experience in a high-growth SaaS environment.
+ Strong background in Sales Operations , including sales forecasting, compensation, and sales methodology.
+ Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.
+ Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.
+ 7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/31/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment?
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote

_***Preferred location for this role is at one of our corporate offices in McLean, VA or Dallas, TX, Remote may be considered***_
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, marketing, call center, and analytics functions! As the Director, Planning & Business Operations you will support the Revenue Management Consolidated Center (RMCC), a team at the core of Hilton's "commercial engine" and critical to Hilton's ability to achieve profitable growth. You will report to the Senior Director, Planning & Business Operations of Americas Commercial Services but partner with the Leader of RMCC.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Facilitate business rhythms to ensure leadership is aligned on important priorities, decisions, and milestones
+ Manage the annual objective-setting process for a 450 member organization, ensuring alignment and execution of strategic goals
+ Develop and implement engagement strategies that promote team connectivity, culture, and communication
+ Improve operational efficiency by implementing scalable tech solutions (e.g., Airtable, Salesforce) to streamline workflows and improve collaboration.
+ Lead a high-performing team of 5 professionals, balancing priorities and team capacity
**How you will collaborate with others:**
+ Build relationships across the Hilton organization to promote collaboration and influence outcomes
+ Coach, mentor, and advocate for your team, fostering a culture of trust and growth
**What** **deliverables you will take ownership of:**
+ Champion team member engagement and culture-building efforts across the broader organization
+ Translate big picture goals into actionable plans
+ Lead the storytelling and communication strategy across internal and external audiences
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Ten (10) years forward-thinking experience in a business strategy, planning or consulting role
+ Three (3) years of experience leading and inspiring teams and fostering a culture of growth and accountability
+ Three (3) years of experience developing and executing strategic business plans aligned with organizational goals
+ Demonstrated experience building cross-functional relationships across departments and levels
+ Experience developing and delivering data-driven content tailored to a diverse stakeholder audience
+ Travel up to 20%
**It would be useful if you have:**
+ BA/BS Bachelor's Degree or MBA
+ Previous top-tier strategy or Managing Consulting experience
+ Hospitality industry experience
+ Experience with Salesforce and/or Airtable
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), ?a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $10,000- 160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company'slong-term incentive plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Director, Planning & Business Operations_
**Location:** _null_
**Requisition ID:** _COR0158R_
**EOE/AA/Disabled/Veterans**

Primary Function:

The Business Manager will join a team responsible for the financial and operational vitality and success for the Department of Obstetrics and Gynecology, inclusive of the Advanced Delivery Unit and Fetal Care Center. This position supports all business aspects using software tools to generate, analyze, and report on financial, contractual, utilization, and operational data. The primary support will be for the Vice President of Business Operations for Cardiovascular Medicine and Perinatal Advanced Delivery Program. The position also supports other directors and managers in providing data and analysis for both the program and combined practice/hospital pursuits.

Responsible for the preparation of statistical reports and collaboration with departmental staff for creating operating and capital budgets. Responsible for developing a five-year capital equipment plan for Obstetrics & Gynecology Department. Responsible for creation/generation of regular (monthly, quarterly, annually) and as requested financial and performance reports/statements/dashboards. Completes financial performance analyses of new/existing -contracts, -programs, -partnerships, and -services. This position requires understanding of financial accounting concepts, familiarity working with financial data, and the ability to explain basic financial accounting concepts to others. In addition, this position requires flexibility and an understanding that the health care industry is continually changing as are the needs of the business. Internal motivation to initiate and implement solutions to improve financial and operations success is key.

Essential Functions:

1. Responsible for financial reporting of data generated from the ADP department and externally from Nemours sources and partners (i.e., monthly/quarterly, annual metrics and key performance indicators, budget and actual variances). Present timely reports to leadership in user-friendly terms conducive to action planning. Participate in meetings with Department/Institutional leaders/groups/individuals to engage in data/metrics to drive understanding and encourage dialogue. Routinely provide cost accounting reports, and by request, for defined population/procedure/test/etc.

2. Actively engage in and identify opportunities for Continuous Improvement initiatives extending to full scope of operations within Unit as indicated from thoughtful analysis of data. Actively manage expenses, including collaborating with materials management to improve supply chain operations. Identify the root causes of expense variances, collaborate with others to develop countermeasures, and aggressively work to resolve expense variances.

3. Collaborate with clinical and non-clinical administration to review financial and operational data, develop counter measures as appropriate, and, when necessary, provide education. Ensure the efficient and effective use of resources, such as equipment, space, and Associates. Work with the financial innovation team, Clinical leadership, and Decision Support team to develop time driven activity-based cost accounting (TDABC) tools.

4. Provide appropriate support to revenue cycle personnel such as scheduling, registration, authorization and utilization management, financial counseling, and billing to ensure claims are paid appropriately by both insurance and patient/families. Assure a customer/patient focused process that aligns with our patient-centered model.

5. Exercise of responsibility to be compliant with Nemours policies, legal and regulatory requirements, and GAAP.

6. Perform support tasks including, but not limited to, creating new accounting units, approving FTE requisitions, approving invoices, coordinating annual conference exhibitions, approving payroll for associates and coverage pay for contracted providers, QGenda schedule management and oversight, physician onboarding, ordering equipment and placing IT tickets, and selecting/implementing software solutions as directed by leadership, etc.

7. Lead data literacy and financial literacy initiatives throughout the Delaware Valley, including developing an Analytics Community. Teach Associates how to use apps (Qlik, etc.) to analyze data as well as help Associates understand how to use data to drive decision making.

8. Exhibit initiative and judgement in escalating timely issues that impact stewardship responsibility.

9. Experience with Microsoft products, data analytics tools (QlikSense, Tableau, SAP, etc.), Smartsheet.

10. Additional miscellaneous duties and responsibilities, as may be assigned or approved from time to time by employee's supervisor. Enthusiastically assist in the performance of other tasks as necessary to ensure that the Operational Finance team can support all Delaware Valley operations.

Job Requirements:

Bachelors' degree required, Accounting/Finance/Business preferred; MBA preferred

3-5 years of job related experience required.

Strong preference for healthcare experience in financial data mining, reporting and analysis.

About Us

Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children's and how we go well beyond medicine, visit us at .

Summary:

Infra Data Centers (IDC) Team's mission is to safely and efficiently deliver the data center infrastructure that enables Meta to meet the evolving needs of our global community. As an executive Business Operations Lead for the IDC organization, you'll serve as the cohesive link that enhances our leadership team's visibility, enabling them to operate with efficiency and strategic foresight within a cross-functional and lean horizontal framework. You will be highly organized, experienced in project management, and able to shift seamlessly between strategic counsel and smaller daily tasks. You will have demonstrated experience consistently working collaboratively with your teams and key stakeholders with executive level communication skills who has successfully worked in changing, ambugious and high expectations environments. Lastly, you will be a detail-oriented, operationally minded professional who can think strategically, adapt quickly, and rapidly earn credibility and interact with all levels of the organization.

Required Skills:

Executive Business Operations Lead, Infra Data Centers Responsibilities:

1. Build and execute a rhythm of the business that forecasts organization-wide events and community plans for leaders

2. Drive strategic internal initiatives and ensure progress on priority work streams, build decision-making frameworks, and deliverables

3. Establish a review structure for high-priority workstreams, ensuring cadence, pre-read coaching, action item tracking, and outcome dissemination

4. Draft internal communications on behalf of leaders, including long-form posts and live presentations

5. Manage strategic planning processes, establish annual organizational objectives, key results, and resource plans

6. Drive special projects, including organizational transformation, partnering with cross-functional teams to develop and implement new processes as needed

7. Collaborate with the executive admin team to lead the planning and execution of All-Hands and offsite events

8. Work with HR to create and implement efficient onboarding structures for new hires

9. Partner with HR to develop a manager engagement strategy that aligns with centrally managed programs

10. Travel up to 10-15% of the time

Minimum Qualifications:

Minimum Qualifications:

1. 12+ years of experience in program management, project management, strategy, management consulting, or operations

2. 2+ years of experience supporting VP or director-level leaders as a program manager or Chief of Staff

3. Demonstrated quantitative, analytical, and conceptual problem-solving skills with solid business acumen

4. Effective prose and presentation skills with high craft quality

5. Proven problem-solving experiences, handled individually and in groups

6. Track record of organizing, developing, and executing strategy projects with successful outcomes

7. Experience operating autonomously and efficiently to track key organizational priorities, identify efficiencies, and drive team alignment

8. Proven ability to partner with cross-functional leadership to transform insights into actionable outcomes

9. Experience navigating business structures while maintaining confidentiality and discretion

Preferred Qualifications:

Preferred Qualifications:

1. BA/BS degree in business, finance, communications, technology or a MBA

2. Experience in data centers, large infrastructure projects, IT project management, or IT operations

Public Compensation:

$174,000/year to $242,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Summary:**
Infra Data Centers (IDC) Team's mission is to safely and efficiently deliver the data center infrastructure that enables Meta to meet the evolving needs of our global community. As an executive Business Operations Lead for the IDC organization, you'll serve as the cohesive link that enhances our leadership team's visibility, enabling them to operate with efficiency and strategic foresight within a cross-functional and lean horizontal framework. You will be highly organized, experienced in project management, and able to shift seamlessly between strategic counsel and smaller daily tasks. You will have demonstrated experience consistently working collaboratively with your teams and key stakeholders with executive level communication skills who has successfully worked in changing, ambugious and high expectations environments. Lastly, you will be a detail-oriented, operationally minded professional who can think strategically, adapt quickly, and rapidly earn credibility and interact with all levels of the organization.
**Required Skills:**
Executive Business Operations Lead, Infra Data Centers Responsibilities:
1. Build and execute a rhythm of the business that forecasts organization-wide events and community plans for leaders
2. Drive strategic internal initiatives and ensure progress on priority work streams, build decision-making frameworks, and deliverables
3. Establish a review structure for high-priority workstreams, ensuring cadence, pre-read coaching, action item tracking, and outcome dissemination
4. Draft internal communications on behalf of leaders, including long-form posts and live presentations
5. Manage strategic planning processes, establish annual organizational objectives, key results, and resource plans
6. Drive special projects, including organizational transformation, partnering with cross-functional teams to develop and implement new processes as needed
7. Collaborate with the executive admin team to lead the planning and execution of All-Hands and offsite events
8. Work with HR to create and implement efficient onboarding structures for new hires
9. Partner with HR to develop a manager engagement strategy that aligns with centrally managed programs
10. Travel up to 10-15% of the time
**Minimum Qualifications:**
Minimum Qualifications:
11. 12+ years of experience in program management, project management, strategy, management consulting, or operations
12. 2+ years of experience supporting VP or director-level leaders as a program manager or Chief of Staff
13. Demonstrated quantitative, analytical, and conceptual problem-solving skills with solid business acumen
14. Effective prose and presentation skills with high craft quality
15. Proven problem-solving experiences, handled individually and in groups
16. Track record of organizing, developing, and executing strategy projects with successful outcomes
17. Experience operating autonomously and efficiently to track key organizational priorities, identify efficiencies, and drive team alignment
18. Proven ability to partner with cross-functional leadership to transform insights into actionable outcomes
19. Experience navigating business structures while maintaining confidentiality and discretion
**Preferred Qualifications:**
Preferred Qualifications:
20. BA/BS degree in business, finance, communications, technology or a MBA
21. Experience in data centers, large infrastructure projects, IT project management, or IT operations
**Public Compensation:**
$174,000/year to $242,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant career opportunities with 1,850+ company-owned (not franchised) restaurants, and another 1000+ in the next 10 years. We are looking to hire high-energy leaders who value long-term career advancement.

No restaurant experience is required. A 3-month paid training program and ongoing personal and career development prepare you for a career as a restaurant manager as well as multi-unit leadership roles.

Career Path and Pay Ranges

1. Restaurant Manager - $63,000 to $0,000 (plus continuous service bonuses and a 6,000 annual bonus for having a 4-year degree)
2. District Manager (2-3 restaurants) - 83,000- 113,000 (average time to promotion 1-2 years)
3. Division Manager (6-9 restaurants) - 109,000- 138,000 (average time to promotion 3-5 years)

Company Stock Ownership

1. Unique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager).
2. Annual Stock Options granted based on % of income.
3. Career Stock Options granted at hire and with each career promotion.

Benefits

1. Medical, Dental, Vision, and Life Insurance for you and your family.
2. Three 10-day vacations per year
3. Paid Medical Leave, Maternity Leave, and Family Leave available after 1 year of service
4. Work a "6 days on and 2 days off guaranteed" schedule (unmatched in the industry)

For more information, visit to get your new career started!

What you can expect
We are looking for a strategic and execution-focused Sales Operations leader to strengthen the operational rhythm and governance of our global sales organization. This role will be responsible for designing and enforcing scalable processes, policies, and controls that drive consistency, compliance, and efficiency across all sales motions.
About the team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
+ Establishing and maintaining inclusive operating rhythms (e.g., QBRs, forecast reviews, planning cycles) to support aligned, data-driven decision-making across Sales and partner teams.
+ Championing sales policy governance by guiding adoption, resolving disputes, and reinforcing clarity around segmentation, bookings, and engagement rules.
+ Leading process improvement initiatives that streamline workflows (e.g., lead management, territory planning, deal approvals) to reduce friction and boost team effectiveness.
+ Collaborating with Legal, Security, and Privacy partners to ensure compliance, proactively manage risk, and maintain readiness for internal and external audits.
+ Enabling effective sales planning by partnering across Finance, Insights, and Enablement to operationalize quotas, territories, and capacity in alignment with business goals.
+ Driving systems and technology optimization by integrating tools with workflows, increasing automation, and scaling policy enforcement to support growth.
+ Coordinating cross-functional efforts among Sales, Marketing Ops, Finance, HR, and Systems teams to ensure seamless execution of go-to-market strategies.
What we're looking for
+ Have experience in Sales or Business Operations, ideally in SaaS or B2B environments, with a track record in scaling processes for large, matrixed sales organizations.
+ Have experience leading process improvement and operational optimization efforts, with hands-on expertise in policy design, rollout, and compliance across cross-functional teams.
+ Apply advanced process mapping and documentation skills (e.g., Lean, Six Sigma) to create scalable, standardized workflows and playbooks that drive efficiency.
+ Utilize a robust sales tech stack, including Salesforce, Clari, Outreach, Tableau, and Gainsight-to support forecasting, pipeline visibility, and performance analytics.
+ Manage complex, cross-functional projects from end to end, leveraging project management skills and tools to ensure timely, effective execution.
+ Have experience analyzing data to inform decisions and monitor performance, using Excel, SQL, or BI tools to generate actionable insights and track progress against goals.
+ Communicate with clarity and empathy, translating complex processes into practical guidance for sales teams, while fostering adoption through change leadership and stakeholder alignment.
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/22/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment?
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote

Sr Business Control Specialist - Global Payment Operations Business Risk and Controls
Charlotte, North Carolina;Newark, Delaware; Richmond, Virginia; Scranton, Pennsylvania
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
**Job Description:**
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
**Responsibilities:**
+ Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
+ Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
+ Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
+ Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
+ Performs QA activities including executing on controls, managing cases, and reporting results
+ Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
+ Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
+ Responsible for audit and exam management including direct and indirect audit exam interaction, regulatory responses, issues management
+ Supports risk self-identification and oversight of the issues management lifecycle, Single Process Inventory management, and risk inquiries across the FLU.
+ Responsible for communicating and overseeing adherence to governance activities, maintaining communication with senior leaders.
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**Required Qualifications:**
+ Minimum 3+ years of experience in the Audit, Compliance, or Risk function of a large financial services company, multi-national company, public accounting firm, or with a regulatory agency with strong track record of success and demonstrated progression in complexity of assignments.
+ Strong communication skills, including the ability to communicate complex ideas in a clear and concise manner
+ Individual with desire to learn and teach others, high energy, positive attitude and be a leader through change
+ Excellent project management, interpersonal, oral and written communication skills, ability to effectively challenge and influence and strong attention to detail and accuracy
+ Exceptional analytical and critical thinking abilities; Able to develop and convey a point of view
+ Able to explicitly and visibly manages risk and assess tradeoffs when making business recommendations
+ Effectively manages conflict within and across teams while standing up for what is right even when challenged
+ Holds self and others accountable for managing risk
+ Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude. Able to thrive in a dynamic team environment
+ Highly motivated self-starter with ability to prioritize work and complete assignments within time constraints and deadlines.
+ Proficient in Microsoft Suites (i.e., Outlook, Excel, and PowerPoint)
**Desired Qualifications:**
+ Knowledge of Bank of America business processes and front-end application systems
+ Knowledge of Single Process Inventory and Issue Management
+ Proficient in Collaborations site
+ Global Operations and Global Payment experience
**Skills:**
+ Controls Management
+ Issue Management
+ Monitoring, Surveillance, and Testing
+ Quality Assurance
+ Risk Management
+ Analytical Thinking
+ Attention to Detail
+ Critical Thinking
+ Problem Solving
+ Written Communications
+ Decision Making
+ Innovative Thinking
+ Prioritization
+ Recording/Organizing Information
+ Research
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Executive Director, Operations Management - OnDemand & Variable Tech

Job ID

220744

Posted

11-Jul-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

The position is equivalent to a Sector COO

Responsible for overseeing On Demands global operations to ensure the efficient, effective, and integrated delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster strategic partnerships, champion technology-enabled processes, and lead a transformation towards digital-first engagement. The ideal candidate will be a decisive, innovative leader with deep experience in FM service delivery, large-scale operational management, and transformation programs in a global context.

Operational Leadership and Strategy

• Develop and execute a global operational strategy that aligns with the organization's vision and growth objectives.

• Oversee end-to-end service delivery for mobile technicians and 3P service providers, ensuring optimal route planning, utilization, and service quality across all geographic regions.

• Align operational frameworks and service level agreements (SLAs) to meet or exceed customer expectations.

Digital Transformation and Contact Center Management

• Lead the transformation of a high-volume call center into a digitally-enabled customer service hub, leveraging self-service platforms and automation.

• Develop digital-first strategies (e.g., omnichannel communication, AI-driven dispatch, analytics) to elevate customer experience and service efficiency.

• Ensure rigorous performance measurement (e.g., average handle time, first-call resolution, customer satisfaction).

Process Optimization and Continuous Improvement

• Implement data-driven methodologies (e.g., Lean, Six Sigma) to drive ongoing process improvements, reduce costs, and enhance service levels.

• Oversee standardization and harmonization of operational processes across regions and business units.

• Champion a culture of accountability, transparency, and continuous learning within the operations function.

Financial Management and Operational Budgeting

• Collaborate with the executive leadership team to set financial targets and operational budgets, ensuring alignment with the company's strategic plan.

• Monitor and optimize cost structures, driving profitability through process improvements, strategic sourcing, and vendor management.

• Evaluate capital expenditures for technology upgrades, infrastructure improvements, and new growth initiatives.

Stakeholder and Relationship Management

• Build and maintain strong relationships with clients, suppliers, and third-party service providers to ensure seamless service delivery and collaboration.

• Serve as a spokesperson for operational excellence and innovation when engaging with senior clients and corporate boards.

Leadership and Talent Development

• Recruit, mentor, and retain high-performing operational leaders, creating a succession pipeline within the global operations team.

• Foster a customer-centric, inclusive, and performance-driven culture that encourages collaboration and innovation.

• Implement leadership development programs and skill-building initiatives to ensure continual growth of operational staff.

What You'll Need:

• Bachelor's Degree preferred with 15+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

• Motivation to impact results of a business unit, major operational segment, or enterprise-wide organization sub-function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Meticulous organizational skills with a masterful inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Executive Director position is $230,000 annually and the maximum salary for the Executive Director position is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)