225 Operations jobs in Elkton
Process Improvement Advisor
19893 Wilmington, Delaware
PNC
Posted today
Job Viewed
Job Description
**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Advisor within PNC's Retail Lending organization, you will be based in Pittsburgh PA, Brecksville OH, Tysons Corner VA, Charlotte NC, Chicago IL, Atlanta GA, Dallas TX, Houston TX, or Wilmington DE. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.
Drives strategic planning, impact analysis, and delivery approach for Lending Technology, Platform, and Chanel initiatives
Enables cross-organizational partnership, transparency, and execution delivery paths
Aligns Business and Technology strategies, and people to deliver creative solutions
**Job Description**
+ Owns the evaluation and execution of an organization's cross-functional operations and technology processes from initial research through development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
+ Conducts complex business diagnostics to identify, quantify and prioritize value creation project. Owns and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives more efficiently.
+ Uses comprehensive view of organizational processes to facilitate the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
+ Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
+ As a strategic partner, motivates and works with all levels of the organization to ensure that introduction of new processes is smooth and effective and sustains or improve quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
**Competencies**
Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, Project Management
**Work Experience**
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $80,000.00 - $158,400.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
**Application Window**
Generally, this opening is expected to be posted for two business days from 06/18/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Advisor within PNC's Retail Lending organization, you will be based in Pittsburgh PA, Brecksville OH, Tysons Corner VA, Charlotte NC, Chicago IL, Atlanta GA, Dallas TX, Houston TX, or Wilmington DE. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.
Drives strategic planning, impact analysis, and delivery approach for Lending Technology, Platform, and Chanel initiatives
Enables cross-organizational partnership, transparency, and execution delivery paths
Aligns Business and Technology strategies, and people to deliver creative solutions
**Job Description**
+ Owns the evaluation and execution of an organization's cross-functional operations and technology processes from initial research through development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
+ Conducts complex business diagnostics to identify, quantify and prioritize value creation project. Owns and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives more efficiently.
+ Uses comprehensive view of organizational processes to facilitate the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
+ Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
+ As a strategic partner, motivates and works with all levels of the organization to ensure that introduction of new processes is smooth and effective and sustains or improve quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
**Competencies**
Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, Project Management
**Work Experience**
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $80,000.00 - $158,400.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
**Application Window**
Generally, this opening is expected to be posted for two business days from 06/18/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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0
Business Operations Coordinator
19904 Rising Sun, Maryland
CHS Inc.
Posted today
Job Viewed
Job Description
CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
**Summary**
**CHS** is hiring a **Business Operations Coordinator** on our **Crop Nutrients** team! This role will be the champion to bridge customers with Account Managers, Supply and Logistics. The customer service representative is responsible for the successful execution and management through the entire life cycle of crop nutrients contracts and orders. Working directly with account managers and ensuring the highest level of support is delivered to our customers and vendors.
**Responsibilities**
+ Build strong customer relationships through providing excellent service. Ensure daily tasks are completed accurately and timely:
+ Daily task would include but not be limited to the following
+ Contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
+ Address customer requests via phone or email (internal & external customers)
+ Customer invoicing
+ Collaborating with teammates
+ Inventory management within ERP system
+ Ensure billing issues are resolved timely
+ Inventory reconciliation
+ BI report management
+ Analyzing processes to identify areas of improvement
+ Apply LEAN or continuous improvement methodology to implement changes to current state processes
+ Advocating and implementing change management best practices
+ Work closely with sales, supply, logistics and other CHS Agronomy teams
+ Occasionally required to provide weekend/evening coverage during peak season (typically spring and fall)
+ Back up coverage of teammates
+ Continuing education (to include but not limited to professional growth and development, changes to CHS policies and procedures, and completion of CHS LEAN program)
+ Providing documentation and support for quarterly financial audit
+ Perform other duties as assigned.
**Minimum Qualifications (required)**
+ 2+ years of experience in Customer Service and Technical Support
+ High School diploma or GED
**Additional Qualifications**
+ Associates or Bachelors degree in Supply Chain, Business Administration, or related field
+ Preferred experience in Customer Support and Business Administration
+ Previous experience using enterprise resource planning systems (ERP)
+ Lean Certification Agriculture and/or Energy industry experience
+ Leading or participating in process improvement projects
+ Experience monitoring and responding to metrics, resulting in a path of continual improvement
+ Proficient with Microsoft Excel, Word, Outlook, Microsoft Teams
+ Ability to work effectively in multiple information systems and ERP systems
+ Highly motivated self-starter, able to follow through with tasks/projects to successful completion
+ Building collaborative relationships, Customer Orientation, Analytical Thinking, Initiative/Independence, Flexibility/Adaptability
+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._
**Summary**
**CHS** is hiring a **Business Operations Coordinator** on our **Crop Nutrients** team! This role will be the champion to bridge customers with Account Managers, Supply and Logistics. The customer service representative is responsible for the successful execution and management through the entire life cycle of crop nutrients contracts and orders. Working directly with account managers and ensuring the highest level of support is delivered to our customers and vendors.
**Responsibilities**
+ Build strong customer relationships through providing excellent service. Ensure daily tasks are completed accurately and timely:
+ Daily task would include but not be limited to the following
+ Contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
+ Address customer requests via phone or email (internal & external customers)
+ Customer invoicing
+ Collaborating with teammates
+ Inventory management within ERP system
+ Ensure billing issues are resolved timely
+ Inventory reconciliation
+ BI report management
+ Analyzing processes to identify areas of improvement
+ Apply LEAN or continuous improvement methodology to implement changes to current state processes
+ Advocating and implementing change management best practices
+ Work closely with sales, supply, logistics and other CHS Agronomy teams
+ Occasionally required to provide weekend/evening coverage during peak season (typically spring and fall)
+ Back up coverage of teammates
+ Continuing education (to include but not limited to professional growth and development, changes to CHS policies and procedures, and completion of CHS LEAN program)
+ Providing documentation and support for quarterly financial audit
+ Perform other duties as assigned.
**Minimum Qualifications (required)**
+ 2+ years of experience in Customer Service and Technical Support
+ High School diploma or GED
**Additional Qualifications**
+ Associates or Bachelors degree in Supply Chain, Business Administration, or related field
+ Preferred experience in Customer Support and Business Administration
+ Previous experience using enterprise resource planning systems (ERP)
+ Lean Certification Agriculture and/or Energy industry experience
+ Leading or participating in process improvement projects
+ Experience monitoring and responding to metrics, resulting in a path of continual improvement
+ Proficient with Microsoft Excel, Word, Outlook, Microsoft Teams
+ Ability to work effectively in multiple information systems and ERP systems
+ Highly motivated self-starter, able to follow through with tasks/projects to successful completion
+ Building collaborative relationships, Customer Orientation, Analytical Thinking, Initiative/Independence, Flexibility/Adaptability
+ Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
_Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to_ _; to verify that the communication is from CHS._
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1
Sr. Business Operations Analyst
19904 Rising Sun, Maryland
Zoom
Posted today
Job Viewed
Job Description
Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing "Zoomies" to join the team! If you are motivated by delivering happiness, come join us at Zoom!
We're seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems- with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle , including lead-to-cash and renewals.
As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.
Domain Expertise
+ SaaS Business Model : Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.
+ SaaS Metrics : Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.
+ Sales Cycle & GTM Strategy : Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).
+ Operational Processes : Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.
+ Customer Segmentation : Understanding of SMB, mid-market, and enterprise personas and how system processes support each.
+ Retention & Growth Strategies : Experience with upselling, cross-selling, and proactive customer success initiatives.
+ Systems & Tooling : Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.
+ Cross-System Data Mapping : Skilled in process and data flow mapping across sales, finance, and customer success functions.
Key Responsibilities:
+ Requirements & Solution Design : Gather and translate business needs into scalable, secure system solutions.
+ System Implementation & Integration : Lead or support deployment and integration of business-critical applications.
+ Testing & Deployment : Manage UAT efforts and ensure solution readiness for production release.
+ Process & System Optimization : Identify areas for automation and efficiency gains across platforms and processes.
+ Data & Insights : Analyze business data and create dashboards/reports to support strategic decisions.
+ Cross-Functional Collaboration : Align business, IT, and project teams to ensure successful delivery and change adoption.
+ System Support : Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.
+ Project Execution : Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.
Technical Expertise:
+ Advanced experience with Salesforce , including configuration and cross-functional workflows.
+ Hands-on experience with tools such as Zuora , Clarity , Workday , or similar.
+ Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.
+ Strong UAT planning and execution skills.
+ Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence .
Preferred Qualifications:
+ Prior experience in a high-growth SaaS environment.
+ Strong background in Sales Operations , including sales forecasting, compensation, and sales methodology.
+ Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.
+ Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.
+ 7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/31/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment?
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
We're seeking a Senior Business Operations Analyst to optimize and scale business operations across processes, data, and systems- with a deep focus on SaaS sales models and technologies. The ideal candidate brings extensive experience in subscription management, CRM, billing, and ERP platforms, and understands the full SaaS customer lifecycle , including lead-to-cash and renewals.
As a key liaison between business and technology teams, this role will lead initiatives that drive cross-functional alignment, improve systems, and deliver scalable, tech-enabled solutions to support a high-growth, recurring-revenue business.
Domain Expertise
+ SaaS Business Model : Deep understanding of subscription-based pricing, cloud delivery, multitenancy, and recurring revenue structures.
+ SaaS Metrics : Familiarity with key performance indicators such as MRR, ARR, TCV, and churn.
+ Sales Cycle & GTM Strategy : Knowledge of SaaS sales lifecycle including lead qualification, demos/trials, onboarding, and go-to-market models (e.g., freemium, self-service, high-touch).
+ Operational Processes : Expertise in lead-to-quote, quote-to-cash, renewals, and upsells within a SaaS environment.
+ Customer Segmentation : Understanding of SMB, mid-market, and enterprise personas and how system processes support each.
+ Retention & Growth Strategies : Experience with upselling, cross-selling, and proactive customer success initiatives.
+ Systems & Tooling : Proficiency in CRM and GTM tools such as Salesforce, Clari, and related GTM systems.
+ Cross-System Data Mapping : Skilled in process and data flow mapping across sales, finance, and customer success functions.
Key Responsibilities:
+ Requirements & Solution Design : Gather and translate business needs into scalable, secure system solutions.
+ System Implementation & Integration : Lead or support deployment and integration of business-critical applications.
+ Testing & Deployment : Manage UAT efforts and ensure solution readiness for production release.
+ Process & System Optimization : Identify areas for automation and efficiency gains across platforms and processes.
+ Data & Insights : Analyze business data and create dashboards/reports to support strategic decisions.
+ Cross-Functional Collaboration : Align business, IT, and project teams to ensure successful delivery and change adoption.
+ System Support : Provide ongoing administration and enhancement support for platforms like Salesforce and ERP.
+ Project Execution : Lead or contribute to complex initiatives, ensuring on-time, on-scope, and on-budget delivery.
Technical Expertise:
+ Advanced experience with Salesforce , including configuration and cross-functional workflows.
+ Hands-on experience with tools such as Zuora , Clarity , Workday , or similar.
+ Proficiency in SQL for data querying and reporting; experience defining KPIs and collaborating with analytics teams.
+ Strong UAT planning and execution skills.
+ Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence .
Preferred Qualifications:
+ Prior experience in a high-growth SaaS environment.
+ Strong background in Sales Operations , including sales forecasting, compensation, and sales methodology.
+ Proficiency with enterprise platforms including ERP, CRM, CPQ, or subscription billing systems.
+ Bachelors or Masters degree in Business, Information Systems, Computer Science, or related field.
+ 7+ years of experience as a Business Operations Analyst or similar role within a SaaS or enterprise environment.
Salary Range or On Target Earnings:
Minimum:
$97,600.00
Maximum:
$225,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
07/31/25
Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn ( for more information.
About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment?
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
#LI-Remote
View Now
2
Director, Planning & Business Operations
19904 Rising Sun, Maryland
Hilton
Posted today
Job Viewed
Job Description
_***Preferred location for this role is at one of our corporate offices in McLean, VA or Dallas, TX, Remote may be considered***_
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, marketing, call center, and analytics functions! As the Director, Planning & Business Operations you will support the Revenue Management Consolidated Center (RMCC), a team at the core of Hilton's "commercial engine" and critical to Hilton's ability to achieve profitable growth. You will report to the Senior Director, Planning & Business Operations of Americas Commercial Services but partner with the Leader of RMCC.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Facilitate business rhythms to ensure leadership is aligned on important priorities, decisions, and milestones
+ Manage the annual objective-setting process for a 450 member organization, ensuring alignment and execution of strategic goals
+ Develop and implement engagement strategies that promote team connectivity, culture, and communication
+ Improve operational efficiency by implementing scalable tech solutions (e.g., Airtable, Salesforce) to streamline workflows and improve collaboration.
+ Lead a high-performing team of 5 professionals, balancing priorities and team capacity
**How you will collaborate with others:**
+ Build relationships across the Hilton organization to promote collaboration and influence outcomes
+ Coach, mentor, and advocate for your team, fostering a culture of trust and growth
**What** **deliverables you will take ownership of:**
+ Champion team member engagement and culture-building efforts across the broader organization
+ Translate big picture goals into actionable plans
+ Lead the storytelling and communication strategy across internal and external audiences
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Ten (10) years forward-thinking experience in a business strategy, planning or consulting role
+ Three (3) years of experience leading and inspiring teams and fostering a culture of growth and accountability
+ Three (3) years of experience developing and executing strategic business plans aligned with organizational goals
+ Demonstrated experience building cross-functional relationships across departments and levels
+ Experience developing and delivering data-driven content tailored to a diverse stakeholder audience
+ Travel up to 20%
**It would be useful if you have:**
+ BA/BS Bachelor's Degree or MBA
+ Previous top-tier strategy or Managing Consulting experience
+ Hospitality industry experience
+ Experience with Salesforce and/or Airtable
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), ?a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $10,000- 160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company'slong-term incentive plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Director, Planning & Business Operations_
**Location:** _null_
**Requisition ID:** _COR0158R_
**EOE/AA/Disabled/Veterans**
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, marketing, call center, and analytics functions! As the Director, Planning & Business Operations you will support the Revenue Management Consolidated Center (RMCC), a team at the core of Hilton's "commercial engine" and critical to Hilton's ability to achieve profitable growth. You will report to the Senior Director, Planning & Business Operations of Americas Commercial Services but partner with the Leader of RMCC.
**HOW WE WILL SUPPORT YOU**
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off (PTO)
+ Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
**HOW YOU WILL MAKE AN IMPACT**
Your role is important and below are some of the fundamental job duties that make your work unique.
**What your day-to-day will be like:**
+ Facilitate business rhythms to ensure leadership is aligned on important priorities, decisions, and milestones
+ Manage the annual objective-setting process for a 450 member organization, ensuring alignment and execution of strategic goals
+ Develop and implement engagement strategies that promote team connectivity, culture, and communication
+ Improve operational efficiency by implementing scalable tech solutions (e.g., Airtable, Salesforce) to streamline workflows and improve collaboration.
+ Lead a high-performing team of 5 professionals, balancing priorities and team capacity
**How you will collaborate with others:**
+ Build relationships across the Hilton organization to promote collaboration and influence outcomes
+ Coach, mentor, and advocate for your team, fostering a culture of trust and growth
**What** **deliverables you will take ownership of:**
+ Champion team member engagement and culture-building efforts across the broader organization
+ Translate big picture goals into actionable plans
+ Lead the storytelling and communication strategy across internal and external audiences
**WHY YOU'LL BE A GREAT FIT**
**You have these minimum qualifications:**
+ Ten (10) years forward-thinking experience in a business strategy, planning or consulting role
+ Three (3) years of experience leading and inspiring teams and fostering a culture of growth and accountability
+ Three (3) years of experience developing and executing strategic business plans aligned with organizational goals
+ Demonstrated experience building cross-functional relationships across departments and levels
+ Experience developing and delivering data-driven content tailored to a diverse stakeholder audience
+ Travel up to 20%
**It would be useful if you have:**
+ BA/BS Bachelor's Degree or MBA
+ Previous top-tier strategy or Managing Consulting experience
+ Hospitality industry experience
+ Experience with Salesforce and/or Airtable
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), ?a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $10,000- 160,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, and the Company'slong-term incentive plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE
**Job:** _Sales and Marketing_
**Title:** _Director, Planning & Business Operations_
**Location:** _null_
**Requisition ID:** _COR0158R_
**EOE/AA/Disabled/Veterans**
View Now
3
Restaurant Operations Management
21922 Elkton, Maryland
Waffle House
Posted 1 day ago
Job Viewed
Job Description
Since 1955, Waffle House has provided outstanding careers and opportunities for professional achievement unmatched in the restaurant industry. We only promote from within, which leads to significant career opportunities with 1,850+ company-owned (not franchised) restaurants, and another 1000+ in the next 10 years. We are looking to hire high-energy leaders who value long-term career advancement.
No restaurant experience is required. A 3-month paid training program and ongoing personal and career development prepare you for a career as a restaurant manager as well as multi-unit leadership roles.
Career Path and Pay Ranges
- Restaurant Manager - $63,000 to $0,000 (plus continuous service bonuses and a 6,000 annual bonus for having a 4-year degree)
- District Manager (2-3 restaurants) - 83,000- 113,000 (average time to promotion 1-2 years)
- Division Manager (6-9 restaurants) - 109,000- 138,000 (average time to promotion 3-5 years)
- Unique opportunity to invest in Waffle House stock via payroll deductions of up to 10% of your income (eligible after 90 days or when promoted to Restaurant Manager).
- Annual Stock Options granted based on % of income.
- Career Stock Options granted at hire and with each career promotion.
- Medical, Dental, Vision, and Life Insurance for you and your family.
- Three 10-day vacations per year
- Paid Medical Leave, Maternity Leave, and Family Leave available after 1 year of service
- Work a "6 days on and 2 days off guaranteed" schedule (unmatched in the industry)
For more information, visit to get your new career started!
View Now
4
Operations Supervisor
19701 Bear, Delaware
Athens Services
Posted 1 day ago
Job Viewed
Job Description
SummaryThe Operations Supervisor - Transfer oversees the assigned Transfer Station daily operations to ensure the highest standards of safety and operations are followed. Ensures site compliance with all company, county and regulatory agencies. The Operation Supervisor - Transfer is responsible for providing the highest quality of leadership to the sites staff and processes.Job DescriptionResolves customer and site personnel problems according to company policy. Inputs required daily information, reviews all site paperwork, inspections and timesheets. Works closely with the Transfer Station Manager on any projects designed to improve the site's production, efficiency or safety. Encourage, monitor and document all recycling activities on site. Ensure that the facility complies with company policy as well as local & state regulations at all times. Be actively involved with hiring, reviewing, promoting and disciplining of site personnel. Make a continuous effort to maximize production and efficiency at the site without compromising safety of employees or customers. Ensure all personnel receive required safety and operational training and attend mandatory safety meetings. Operates heavy equipment, as operational needs require. Oversees counting and collecting of store daily deposit (Heaps Peak Transfer Station only). Oversees daily activities of store attendants (Heaps Peak Transfer Station only). Ability to work overtime as needed. Required Qualifications: High School Diploma or G.E.D. 5 years' experience working in the waste industry and possess basic supervisory skills Advanced working knowledge of all transfer station operations including loading of trash, compaction, and basic equipment background. Valid Class "A" license. Strong organizational, problem solving and communication skills. Basic First Aid/CPR and 8 hour Hazwopper Certification. Preferred Qualifications: Bachelor's Degree. Bilingual English / Spanish. Knowledgeable in DOT and OSHA regulations. Physical/Environmental Demands: Physical: Standing, walking, seeing, hearing, & smelling continuously. Problem solving, oral communication, analytical ability, concentration, exposure to heavy machinery, & eye/hand coordination, & handling continuously. Bending, reaching, stretching, crouching, & lifting ≤ 50 Lbs. continuously. Exposure to unprotected heights occasionally. Environmental: Exposure to dust, smoke, fumes, odors, grease, oil, chemicals, wet slippery surfaces, hot/cold conditions, & noise continuously. Works inside and outside. Salary:$68,640.00 - $92,335.00 yearlyBenefits:Competitive wagesComprehensive benefit package Medical, Dental, Vision401KLife InsurancePaid Vacation and Sick TimeCareer planRecognition programsProfessional development learningAn exceptional work environmentAthens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
View Now
5
Operations Manager
19893 Wilmington, Delaware
Amazon
Posted today
Job Viewed
Job Description
Description
External job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
-Support, mentor, and motivate your salaried and hourly workforce
-Lead large-scope projects with site and regional impact
-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
-Manage safety, quality, productivity, and customer delivery promises
-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
-Stand/walk for up to 12 hours during shifts
-Work in an environment where the noise level varies and can be loud
-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
-Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - Do you currently hold a valid and active USA state drivers license?
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
External job description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Key job responsibilities
Key Responsibilities and Job Elements:
-Support, mentor, and motivate your salaried and hourly workforce
-Lead large-scope projects with site and regional impact
-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
-Manage safety, quality, productivity, and customer delivery promises
-Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
-Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
-Stand/walk for up to 12 hours during shifts
-Work in an environment where the noise level varies and can be loud
-Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
-Continuously climb and descend stairs (applies to sites with stairs)
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - Do you currently hold a valid and active USA state drivers license?
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
View Now
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6
Operations Manager
21005 Aberdeen Proving Ground, Maryland
CACI International
Posted 10 days ago
Job Viewed
Job Description
Operations Manager
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
* * *
**The Opportunity:**
As an **Operations Manager** supporting our dynamic and fast-paced Branch, you will serve as a critical link between the technical, programmatic, and corporate functions that drive mission success. Your role will focus on operational efficiency, stakeholder engagement, and cross-functional coordination.
**Responsibilities:**
+ Act as a liaison between Branch leadership and the Program Management Office (PMO), ensuring alignment on priorities, deliverables, and reporting requirements.
+ Provide overarching operational support across the Branch and help develop, refine, and streamline internal processes to gain efficiencies and improve support to internal teams and external customers.
+ Assist with financial execution, including tracking expenditures, monitoring funding levels, and coordinating with program finance and contracts teams.
+ Support recruiting efforts by initiating and modifying job requisitions, screening candidates, participating in interviews, and completing hiring manager actions.
+ Manage vendor interactions to ensure timely delivery of services and materials in accordance with budget and schedule.
+ Represent the Branch in meetings with Government and other external stakeholders as required.
+ Assist the Technical Program Manager with internal CACI reviews and external customer briefings, ensuring content is accurate and aligned with program objectives.
+ Track and report on program metrics related to schedule, cost, and technical performance.
+ Collaborate with project managers, technical leads, and support staff to ensure successful delivery across multiple concurrent efforts.
+ Ensure program documentation and deliverables are accurate, properly reviewed, and submitted on time.
**Qualifications:**
_Required:_
+ Active Secret clearance with the ability to obtain TS SCI clearance
+ Bachelor's degree and 3-5 years of related experience, Associate's degree and 5-7 years of experience, or a combination of education and directly relevant experience
+ Strong verbal and written communication skills
+ Excellent organizational and time management capabilities
+ High attention to detail
+ Demonstrated initiative with the ability to anticipate needs and resolve issues proactively
+ Proficiency in Microsoft Office Suite (Teams, Word, PowerPoint, Excel) and working knowledge of SharePoint
+ Strong financial acumen, including experience supporting both Program-level and Corporate financial processes
+ Ability to work independently and as part of a multidisciplinary team in a fast-paced environment
_Desired:_
+ Experience with corporate procurement systems, preferred DataBasics and P2P
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$68,400-$143,700
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Continental US
* * *
**The Opportunity:**
As an **Operations Manager** supporting our dynamic and fast-paced Branch, you will serve as a critical link between the technical, programmatic, and corporate functions that drive mission success. Your role will focus on operational efficiency, stakeholder engagement, and cross-functional coordination.
**Responsibilities:**
+ Act as a liaison between Branch leadership and the Program Management Office (PMO), ensuring alignment on priorities, deliverables, and reporting requirements.
+ Provide overarching operational support across the Branch and help develop, refine, and streamline internal processes to gain efficiencies and improve support to internal teams and external customers.
+ Assist with financial execution, including tracking expenditures, monitoring funding levels, and coordinating with program finance and contracts teams.
+ Support recruiting efforts by initiating and modifying job requisitions, screening candidates, participating in interviews, and completing hiring manager actions.
+ Manage vendor interactions to ensure timely delivery of services and materials in accordance with budget and schedule.
+ Represent the Branch in meetings with Government and other external stakeholders as required.
+ Assist the Technical Program Manager with internal CACI reviews and external customer briefings, ensuring content is accurate and aligned with program objectives.
+ Track and report on program metrics related to schedule, cost, and technical performance.
+ Collaborate with project managers, technical leads, and support staff to ensure successful delivery across multiple concurrent efforts.
+ Ensure program documentation and deliverables are accurate, properly reviewed, and submitted on time.
**Qualifications:**
_Required:_
+ Active Secret clearance with the ability to obtain TS SCI clearance
+ Bachelor's degree and 3-5 years of related experience, Associate's degree and 5-7 years of experience, or a combination of education and directly relevant experience
+ Strong verbal and written communication skills
+ Excellent organizational and time management capabilities
+ High attention to detail
+ Demonstrated initiative with the ability to anticipate needs and resolve issues proactively
+ Proficiency in Microsoft Office Suite (Teams, Word, PowerPoint, Excel) and working knowledge of SharePoint
+ Strong financial acumen, including experience supporting both Program-level and Corporate financial processes
+ Ability to work independently and as part of a multidisciplinary team in a fast-paced environment
_Desired:_
+ Experience with corporate procurement systems, preferred DataBasics and P2P
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$68,400-$143,700
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
View Now
7
Operations Manager
21901 North East, Maryland
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Job summary
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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8
API Process Improvement Analyst II, Insurance
19904 Rising Sun, Maryland
Guardian Life
Posted today
Job Viewed
Job Description
As the **API Process Improvement Analyst II,** you will spearhead communications with data exchange vendors to improve processes while being accountable to accurately address outstanding issues that require resolution and actionable insights and optimization. In addition, you will facilitate mapping of existing structure to Guardian Standards to ensure a seamless data exchange across systems to meet vendor needs when connections are not compatible with various platforms. Your role also entails identifying and triaging issues and supporting the resolution of all errors related to transferring, loading, and management of integrated data. Mentoring junior team members by sharing expertise and providing guidance is essential. You will also participate in projects with data exchange impacts including vendor changes, customer migrations, and customer add-on requests while setting up and configuring EDI/API connections for different types of data in complex situations.
**You are**
A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.
**You have**
+ Experience working with API connections (HTTP, REST, Web API, etc.)
+ Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus
+ Strong computer skills: MS Excel, Postman
+ Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator
+ Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV
+ Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
+ Excellent communication skills, both oral and written
+ Demonstrated analytical skills
+ Ability to function in a team environment and build strong working relationships
+ Experience working in insurance industry preferred
+ 3+ years of experience with development of data feeds or data exchanges
+ College degree preferred or equivalent professional experience.'
**You will**
+ Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections.
+ Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.)
+ Coordinate validation of requirements with third-party administrators
+ Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators
+ Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
+ Act as a liaison between the business community and IT.
+ Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian's internal systems and standards.
+ Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standards.
+ Respond to internal and external inquiries regarding connection(s)
+ Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
+ Handle complex calls requiring research and explanations
+ Attend relevant training, job sharing, mentoring and establishing personal networks.
+ Maintain procedural guidelines.
+ Report system related problems.
+ Actively participate in team meetings.
+ Assist other team members when necessary to meet established deadlines and customer expectations.
Location
+ This is a remote position with preference given to candidates within a commutable distance of a Guardian office.
**Salary Range:**
$57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
**You are**
A self-starter who is fueled by collaboration, able to transform conceptual thinking into executable insights who thrives in partnering across the company with software developers and data engineers, and with external benefit administration companies.
**You have**
+ Experience working with API connections (HTTP, REST, Web API, etc.)
+ Experience with API Gateway Apigee, setup API proxies, products, policies, Security and Monitoring a plus
+ Strong computer skills: MS Excel, Postman
+ Working with Benefit Administration platforms is a plus: Plansource, ADP, Hello Flock, Rippling, Paylocity, Employee Navigator
+ Strong ability to manipulate data files to create output in various formats: 834, JSON, CSV
+ Exhibited flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines.
+ Excellent communication skills, both oral and written
+ Demonstrated analytical skills
+ Ability to function in a team environment and build strong working relationships
+ Experience working in insurance industry preferred
+ 3+ years of experience with development of data feeds or data exchanges
+ College degree preferred or equivalent professional experience.'
**You will**
+ Assist customers and third-party administrators with the implementation, testing, and support of inbound and outbound API connections.
+ Coordinate and develop implementation strategy with third-party administrators for different API connection types (Plan Level, EOI, Member Eligibility, etc.)
+ Coordinate validation of requirements with third-party administrators
+ Create, write, and review test plans and scripts for User Acceptance Testing with third-party administrators
+ Support third-party administrators, external customers, and internal processing areas by trouble shooting data and processing issues.
+ Act as a liaison between the business community and IT.
+ Supply third-party administrators and/or plan holders plan and data specific requirements based upon Guardian's internal systems and standards.
+ Work with third-party administrators to understand their abilities to pass us data and provide solutions to situations/formats outside of Guardian's standards.
+ Respond to internal and external inquiries regarding connection(s)
+ Service customers to meet their needs. Involves receiving and returning calls in a timely manner and responding promptly to e-mails from both internal and external customers.
+ Handle complex calls requiring research and explanations
+ Attend relevant training, job sharing, mentoring and establishing personal networks.
+ Maintain procedural guidelines.
+ Report system related problems.
+ Actively participate in team meetings.
+ Assist other team members when necessary to meet established deadlines and customer expectations.
Location
+ This is a remote position with preference given to candidates within a commutable distance of a Guardian office.
**Salary Range:**
$57,810.00 - $86,715.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
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