128 Operations jobs in Jacksonville

**Overview**
**_Aerotek Corporate_** _has an opening for a_ **_Business_** **_Operations Associate_** _at the_ **_corporate office_** _in_ **_Jacksonville, FL_** **_._**
**Compensation**
Hourly - $20.19 (annualized at $2,000)
Bonus - up to 1,000 per quarter
**Department:** Operations Support Group
**Reports to:** Business Operations Supervisor
**Scope of Position:**
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to
external customers as well as corporate and field office employees. The BOA is proficient in the management
and collection of customer accounts receivable as well as contractor payroll. Qualities include: Building
customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up and multi-tasking
skills, the ability to use independent judgment and function in an open environment, and the ability to adapt to
changes in the workplace.
**Essential Functions of the Business Operations Associate:**
- Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
- Making routine welcome and maintenance calls to clients
- Manage total accounts receivable with an Aging in excess of 3.5 M
- Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
- Responsible for gathering the necessary data to assist Management with account specific decisions
- Auditing account specific reports to ensure accurate billing and client specific information
- Adjusting and auditing contractor payroll and billing using InfoPath
**specific job functions are dependent on team alignment within the department
**Qualifications:**
- 2-3 years of relevant experience or college degree
- Proficient in Microsoft Office (Excel and Word a must)
- Strong organizational and analytical abilities
- Strong communication skills and work ethic
- Goal driven with problem solving skills
- Ability to work independently and as a team player
aerotekcorp
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Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _2025-12242_
**Category** _Administrative & Clerical_
**Min** _USD $ 2,000.00/Yr_
**Max** _USD 42,000.00/Yr_
**Location : Location** _US-FL-Jacksonville_

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
+ Overall store management, supervision, and policy implementation
+ Sales and inventory management
+ Employee staffing, training, and development
+ Financial management
+ Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store's crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
**Required Qualifications**
+ Deductive reasoning ability, advanced analytical skills and computer skills.
+ Advanced communication skills, leadership, supervision, and influencing skill
+ Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
**Preferred Qualifications**
+ Experience as a retail manager or supervisor
**Education**
High School diploma or equivalent preferred but not required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $29.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Operations Manager . Can you picture yourself here?
Here's what you'd do:
The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.
You'd be responsible for:
1. Process Improvement and Efficiency
+ Analyze current operational processes and workflows.
+ Identify areas for improvement and implement changes to increase efficiency.
+ Streamline processes to reduce costs, improve productivity and quality.
2. Team Leadership and Development
+ Manage and supervise staff, ensuring they are motivated and productive.
+ Provide training, development, and performance evaluations.
+ Foster a positive work environment and address team issues promptly.
3. Forecasting and Labor Management
+ Manage and execute weekly and monthly labor planner as directed by BM.
+ Monitor expenses and allocate resources efficiently.
+ Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.
4. Procurement and Inventory Management
+ Ensure procurement of products is properly and effectively sourced from preferred vendor.
+ Manage inventory levels to meet demand without overstocking.
+ Collaborate with suppliers and vendors to ensure timely delivery of goods.
+ Facilitate equipment tracking, auditing, usage goals and preventative maintenance.
5. Safety, Compliance and Risk Management
+ Ensure that operations comply with industry regulations and company safety standards.
+ Identify potential risks and implement strategies to mitigate them.
+ Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.)
+ Conduct audits and ensure documentation is maintained properly.
6. Reporting and Performance Metrics
+ Monitor key performance indicators (KPIs) to track operational performance.
+ Report operational progress and challenges to Branch Manager daily.
+ Use data to inform decision-making and drive continuous improvement; use of company systems and tools - BrightPath, Power BI, Leadr, Field Management Systems, Estimating (CPQ).
7. Customer Service, Satisfaction and Jobsite Quality
+ Ensure that operations support excellent customer service and jobsite quality.
+ Address any operational issues that impact customer satisfaction.
+ Implement processes to improve customer experience.
8. Project Management
+ Lead or contribute to operational projects aimed at improving the business.
+ Coordinate teams in the branch to achieve branch growth and operational goals.
+ Ensure client's work is delivered on time, within scope, and within forecast.
9. Resource Planning
+ Oversee the allocation of resources, including staffing, equipment, and technology.
+ Forecast operational needs and plan for future resource requirements.
+ Ensure that the company has the capacity to meet operational demands.
10. Collaboration and Communication
+ Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.
+ Communicate and execute operational excellence strategies through partnership with the Director of Operations.
+ Collaborate with external partners, such as vendors and clients, to optimize operations.
You might be a good fit if you have:
+ 2 or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry
+ Minimum 7 years in construction or landscaping industry
+ Minimum 2-3 years of management experience within the landscape or service industry
+ Qualified Applicator License (Pesticide or Fertilizer) preferred
+ Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, BrightPath, MFP/WAR calls
+ Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures
+ Demonstrates ability to function successfully in a fast paced and ever-changing work environment
+ Bilingual in English and Spanish preferred
+ Effective written and oral communication skills
+ Ability to create and foster a team-oriented environment
Here's what to know about working here:
Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
Growing Everyday
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:
+ Paid time off
+ Health and wellness coverage
+ 401k savings plan
Start Your Bright New Career Journey
BrightView is an Equal Employment Opportunity and E-Verify Employer.

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a Operations Manager . Can you picture yourself here?
Here's what you'd do:
The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.
You'd be responsible for:
1. Process Improvement and Efficiency
+ Analyze current operational processes and workflows.
+ Identify areas for improvement and implement changes to increase efficiency.
+ Streamline processes to reduce costs, improve productivity and quality.
2. Team Leadership and Development
+ Manage and supervise staff, ensuring they are motivated and productive.
+ Provide training, development, and performance evaluations.
+ Foster a positive work environment and address team issues promptly.
3. Forecasting and Labor Management
+ Manage and execute weekly and monthly labor planner as directed by BM.
+ Monitor expenses and allocate resources efficiently.
+ Ensure the branch operates within its forecasted labor hours/ dollars/ percents to meet financial targets.
4. Procurement and Inventory Management
+ Ensure procurement of products is properly and effectively sourced from preferred vendor.
+ Manage inventory levels to meet demand without overstocking.
+ Collaborate with suppliers and vendors to ensure timely delivery of goods.
+ Facilitate equipment tracking, auditing, usage goals and preventative maintenance.
5. Safety, Compliance and Risk Management
+ Ensure that operations comply with industry regulations and company safety standards.
+ Identify potential risks and implement strategies to mitigate them.
+ Ensure execution of all standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.)
+ Conduct audits and ensure documentation is maintained properly.
6. Reporting and Performance Metrics
+ Monitor key performance indicators (KPIs) to track operational performance.
+ Report operational progress and challenges to Branch Manager daily.
+ Use data to inform decision-making and drive continuous improvement; use of company systems and tools - BrightPath, Power BI, Leadr, Field Management Systems, Estimating (CPQ).
7. Customer Service, Satisfaction and Jobsite Quality
+ Ensure that operations support excellent customer service and jobsite quality.
+ Address any operational issues that impact customer satisfaction.
+ Implement processes to improve customer experience.
8. Project Management
+ Lead or contribute to operational projects aimed at improving the business.
+ Coordinate teams in the branch to achieve branch growth and operational goals.
+ Ensure client's work is delivered on time, within scope, and within forecast.
9. Resource Planning
+ Oversee the allocation of resources, including staffing, equipment, and technology.
+ Forecast operational needs and plan for future resource requirements.
+ Ensure that the company has the capacity to meet operational demands.
10. Collaboration and Communication
+ Serve as a bridge between various branch departments (Office Admin, Operations, Sales, Acct Mgmt. etc.) to ensure smooth operations.
+ Communicate and execute operational excellence strategies through partnership with the Director of Operations.
+ Collaborate with external partners, such as vendors and clients, to optimize operations.
You might be a good fit if you have:
+ 2 or 4 year degree in a landscape or business-related field or equivalent experience in a similar service industry
+ Minimum 7 years in construction or landscaping industry
+ Minimum 2-3 years of management experience within the landscape or service industry
+ Qualified Applicator License (Pesticide or Fertilizer) preferred
+ Working knowledge of Microsoft Windows operating systems and programs including MS Excel, Word, PowerPoint, Outlook, FSM, BrightPath, MFP/WAR calls
+ Experience with mobile applications and software including but not limited to, retrieving email from a mobile device, accessing, and using mobile applications, taking, and sharing pictures
+ Demonstrates ability to function successfully in a fast paced and ever-changing work environment
+ Bilingual in English and Spanish preferred
+ Effective written and oral communication skills
+ Ability to create and foster a team-oriented environment
Here's what to know about working here:
Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.
If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.
Growing Everyday
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:
+ Paid time off
+ Health and wellness coverage
+ 401k savings plan
Start Your Bright New Career Journey
BrightView is an Equal Employment Opportunity and E-Verify Employer.

We are looking for an experienced Operations Manager to join our team at NS Mayport. This position is responsible for the leadership and management of 75+ personnel to include multiple managers, supervisors and union technicians. The MBOS contract is a 24/7/365 contract, with regular hours Monday-Friday 0700-1600.
- Paid vacation. Two weeks at one year, grows to three weeks after five years and four weeks after ten.
- 401K
- Medical and dental insurance
- 11 Paid Holidays
**Summary/General Description Of Job:**
**The Incumbent's primary duty and responsibility is to manage the total work effort associated with operations, sustainment, restoration, and modernization of facilities, roads, structures, and associated property for our facilities and utilities departments here at NS Mayport.**
**Essential Duties & Job Functions:**
- Develop and ensure Amentum policies and procedures are disseminated and executed.
- Develop and direct implementation of strategic business and operational plans as determined by the PM.
- Responsible for overseeing day-to-day operations and maintenance to include IDIQ site assessments, recurring work assessments, implementation of awarded work, monitoring of work in progress, and closeout of work.
- Provide reports, briefs, updates to Project Manager as necessary.
- Provide situational awareness to customers and staff on issues that have safety or mission implications.
- Direct staff: recruitment, training, compliance, scheduling and coverage, evaluations, and discipline, employee recruitment and retention.
- Organize and attend meetings as required.
- Establish, foster, and maintain a positive, motivated, and productive staff.
- Maintain financial profitability through proper revenue generation and expense management.
- In conjunction with Work Control Manager, establish and maintain effective, courteous, and ongoing communication with staff and customers during all IDIQ, PM, IMP and Service Orders work.
- Collaborate with Project Manager on budgets and contracts to include contract modifications.
- Goal oriented with a high level of integrity and accountability.
- Ability to multi-task, adhere to deadlines, and work both independently and cooperatively with management and union employees.
- Takes initiative, is a team player, and can adapt well to a changing environment.
- Strong verbal and written communication skills.
**Accountable For:**
- Knowledge of work control and logistics systems
- Using of MS Office at an intermediate level
- Using common office equipment including, copiers, fax machines, and computers
- Understanding client's business needs and responding to them without compromising the integrity or profitability of all parties
- Personnel accountability and performance management to include personnel reviews, timesheet review, leave request, counseling, coaching, disciplinary actions, and recognition for assigned staff members.
- Communicating effectively both orally and in writing, including the ability to make significant presentations to senior team and client management.
- Successfully completing all mandated training requirements per government and management directives
- Timely and cost-effective performance of duties.
- Timely completion, quality and accuracy of all departmental work.
- Working with a variety of people in a professional, courteous manner in diversified situations.
- Adherence to established Amentum safety policies and good industrial and office safety practices.
- Compliance with Amentum Standard Operating Procedures and Personnel policies and procedures.
- Effectively coordinating a number of projects simultaneously.
- Demonstrating the ability to work well under pressure.
- Being onsite during normal business hours and the ability to be on call after hours.
**Job Requirements (Education, Experience, Professional Associations):**
**Mandatory**
- Candidate must have a bachelor's degree in engineering/related discipline and five years of experience in maintenance or operations leadership or a total of 10 years of related experience in lieu of a bachelor's degree.
- Five (5) years' experience in managing a workforce and providing facilities support contract services of a similar size, scope, and complexity to the Base Operating Support (BOS) Contract.
- 30 Hour OSHA certification .
- Demonstrated ability to manage, train and motivate subordinate employees to attain stated goals and objectives.
- Ability to use Microsoft Office programs (Word, Excel, Power Point) at an intermediate level.
- Current valid state issued driver's license with acceptable driving record.
- Ability to successfully pass any background checks and/or drug testing required on the contract.
- U.S. Citizenship
**Preferred**
- Current Secret Security Clearance.

**Overview**
**About TEKsystems and TEKsystems Global Services**
We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
**Responsibilities**
**Scope of Position:**
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.
**Qualities include:**
Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace
**Essential Functions:**
+ Manage total accounts receivable with an Aging in excess of $3.5 million
+ Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
+ Responsible for gathering the necessary data to assist Management with account specific decisions
+ Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
+ Auditing accounts to ensure accurate billing and client specific information
**Qualifications**
**Education and Experience:**
Ideal candidates would have one or a mix of the following education and experience:
+ 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
+ 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
+ 2 year degree and relevant experience in AR/Accounting/Finance required.
+ Prior internship or work experience in customer service or a business, financial environment.
**Qualifications:**
+ Exceptional organizational and analytical abilities
+ Strong communication skills and work ethic
+ Goal driven with problem solving skills
+ Proficient in Microsoft Office (Excel and Word required)
+ Ability to work multi-task, work independently and as a team player
**Compensation:** $20.19/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
Locations** _US-FL-Jacksonville_
**Job ID** _2025-12039_
TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

***Position will require 50-65% travel***
**Job Summary**
Researches, analyzes, and recommends improvements to business processes that improve distribution center performance. Executes improvement initiatives that focus on enhanced safety, increased productivity, and reduced cost.
**Major Tasks, Responsibilities, and Key Accountabilities**
+ Drives the implementation and adoption of process innovations across the distribution network, including documenting and standardizing operating procedures and distribution processes.
+ Develops and maintains labor standards, labor management system configuration, and distribution center reporting.
+ Performs "test and learns" to create processes that increase customer value, reduce costs, and increase building capacity.
+ Determines the root cause of performance defects through data analysis, data decomposition, and process observation.
+ Collaborates with business partners across functional areas in support of supply chain initiatives.
+ Performs data collection and analyses for process mapping, budget development, and cost to determine project feasibility.
+ Develops project plans, communicates business process changes, and manages project priorities to meet schedules and budgets.
+ Ensures process controls are defined, implemented, and monitored to sustain results.
**Nature and Scope**
+ Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
+ Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
+ Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.
**Work Environment**
+ Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
+ Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
+ Typically requires overnight travel less than 10% of the time.
**Education and Experience**
+ Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.
**CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:**
**Pay Range**
$111,500.00-$170,300.00 Annual
HDS provides the following benefits to all permanent full-time associates:
+ Medical (with Prescription drug coverage), dental, and vision plans
+ Health care and Dependent Care FSA (as applicable)
+ 401(K) with company match
+ Paid Holiday, Vacation, Personal Time, and Wellness Day
+ Paid Sick Time
+ Life and Accidental Death & Dismemberment Insurance
+ Short and Long-term Disability Insurance
+ Critical Illness Insurance
+ Accident Insurance
+ Whole Life insurance
+ Commuter Benefits
+ Tuition Reimbursement
+ Employee Assistance Program
+ Adoption and Surrogacy Assistance
CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.
**Our Goals for Diversity, Equity, and Inclusion**
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
**Equal Employment Opportunity**
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

**Job Description**
**Job Summary**
Leads business process improvement initiatives that result in operational efficiencies and/or an increase in customer satisfaction. Assists in development of MHI's business process improvement methodology and in the implementation of a business process improvement capability.
**Knowledge/Skills/Abilities**
- Defines program scope, establish approach for implementation and maintains program infrastructure
- Develop a method for assessing program effectiveness and a cadence for assessing and adjusting
- Develop approach for communication organizationally about the program
- Determine program support needs
- Gains agreement on process improvement opportunities to be undertaken and assists in the prioritization of approved initiatives/projects.
- Keeps abreast of current trends impacting Lean concepts/methodologies/tools to ensure that best practices are utilized in process improvement efforts.
- Coordinates and collaborates with Molina enterprise Operational Excellence team and health plan Operational Excellence teams
- Ensures appropriate alignment within the program with organizational Operational Excellence programs
- Manages the portfolio of projects, educational programs and coaching plan for the organization
- Develop managers and staff in lean principles, methodology and application through individual coaching, education and projects
- Explains and applies accepted methodologies (i.e. identify desired outcomes, analyze current processes/problems, collect/analyze relevant data, uncover root causes, develop performance/process improvement plan and implementation tactics, test recommendation and assess results.)
- Establish and maintain an education and coaching approach for all levels of staff. Continuously evaluates training and coaching needs of the organization as it relates to process improvement. Develops and maintains the necessary curriculum and supporting materials to education staff and leaders.
- Facilitates Lean improvement workshops in partnership with managers; develops and delivers presentations/education to mentor/coach various key leadership and management staff to promote awareness, understanding, acceptance and engagement of Lean concepts, methodologies and tools.
**Job Qualifications**
**Required Education**
Bachelor's degree required in a related field (Business Administration, Healthcare, Engineering, etc.)
**Required Experience**
- 8 years' experience in healthcare
- 4 years of management level experience
- Understanding of all areas of health plan operations: claims processing, customer service/call center, provider contracting, benefit design and configuration, product development, membership accounting and enrollment, operational systems, provider contracting, authorizations/referrals, utilization management.
- Understands key revenue levers and cost drivers of business processes.
- Understands critical success factors for the industry.
- Experience designing and delivering solutions related to operational improvement functions.
- Strong leadership qualities and ability to get results.
**Preferred Education**
Graduate Degree
**Preferred Experience**
- 6 years of healthcare related process improvement experience with demonstrable successes in application of Lean/Six-Sigma
- 10 years of process improvement experience
**Preferred License, Certification, Association**
LEAN certification and/or Lean Six Sigma Black Belt
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $107,028 - $250,446 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

**Job Description:**
+ Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
+ Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
+ Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
+ Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
**Operations**
+ Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
+ Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
+ At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
+ Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
+ Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
+ Accountable for completion of non-clinical patient calls.
+ Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
+ Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
+ Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
+ Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
+ Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
+ Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
+ Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
**People & Performance Management**
+ Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
+ Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
+ Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
+ Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
**Training & Personal Development**
+ Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
+ Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
+ Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
+ Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
**Communication**
+ Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
+ Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
**Job ID:** 1635857BR
**Title:** Pharmacy Operations Manager
**Company Indicator:** Walgreens
**Employment Type:** Full-time
**Job Function:** Retail
**Full Store Address:** 7546 103RD ST,JACKSONVILLE,FL,32210-06713-04736-S
**Full District Office Address:** 7546 103RD ST,JACKSONVILLE,FL,32210-06713-04736-S
**External Basic Qualifications:**
+ High School Diploma, GED, or equivalent.
+ PTCB or ExCPT certification (except in Puerto Rico).
+ Has one year of work experience as a pharmacy technician in a retail or hospital setting.
+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
+ Requires willingness to work flexible schedule, including evening and weekend hours.
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
+ Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
**Preferred Qualifications:**
+ Previous people management/ leadership experience.
+ Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:** Non-Specialty
**Store:** 04736-JACKSONVILLE FL