238 Chatbot jobs in the United States
Principal Product Owner, Chatbot
Posted 2 days ago
Job Viewed
Job Description
Office of Information Technology
Exempt, Regular, Full-time, Pay Grade 4.3
Location: Adelphi, Maryland
The Product Owner | Chatbot is a member of the Engagement Platforms team. The Product Owner works to drive operations and enhancements for chatbots and potential future Interactive Virtual Assistant (IVA) uses. The Product Owner is the primary product specialist and manages content and analytics, maintains the chatbot backlog, participates actively in all phases of development and testing, and is a key stakeholder in prioritization, product related decisions, and release planning.
Responsibilities- Understand and implement the vision and product direction for the chatbot and future Interactive Virtual Assistant (IVA) channels and develop a product roadmap
- Serve as an expert for the existing chatbot platforms (Microsoft and Ivy.ai) and identify opportunities to integrate or move to new technologies and platforms
- Create, edit, publish, and manage chatbot content, use cases, intents, and other content to optimize the performance of the bot and the information it provides to students
- Ensure chatbot content and processes are accurate, clearly written and presented, and follow established style.
- Train and optimize the bot's AI service
- Identify, create and maintain processes and integrations to support new transactions
- Analyze and manage chat data, chat transcripts, live chat escalation/CRM data, and related records to evaluate content, processes and performance; to identify trends and opportunities for improvement; and to measure the value of enhancements
- Prioritize development backlog items based on product strategy, business value to the customer, implementation cost, and resource availability
- Coordinate development and integration needs with other teams to secure necessary resources and to get items on their backlogs when needed
- Continuously groom the development backlog by recurring iterations of user story development and prioritization
- Review and demonstrate product functionality with customers and internal stakeholders
- Bachelor's degree in business, technology, communications, or related field
- 5-10+ years of relevant professional experience managing chatbots, IVAs, or other customer support services
- Experience with agile and scrum processes and methods
- Experience writing formal business/functional requirements and user stories, creating mock-ups, etc.
- Detail-oriented self-starter who thrives on solving problems and delivering innovative solutions to clients
- Knowledge of software development lifecycle methodologies (e.g. Waterfall, Iterative, Agile)
- Experience with translating business requirements into system functional and non-functional requirements
- Welcomes solving problems with a positive attitude, teamwork and innovation
- Excellent interpersonal skills as a collaborator and communicator with stakeholders at all levels
- An effective and persuasive communicator (written, verbal, presentation, e-mail, etc.), who is skilled at leading meetings and making presentations
- Proven ability to work in a collaborative environment - consulting frequently with team members to understand all issues, ideas, and suggestions
- Must be able to grasp the big picture vision and have the drive to make that vision a reality
- Comfortable working in a fast-paced environment with many moving parts where information, resources, and priorities can change quickly, and where information must be readily digested and decisions made expeditiously
- Must be a proactive problem solver, innovator and able to handle multiple complex product features and tasks
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at
Benefits Package Highlights:
- Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
- Flexible Spending Accounts: Available for medical and dependent care expenses.
- Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
- Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
Hiring Range: $144,000.00 - $154,000.00
Remote Chatbot QA - India
Posted 3 days ago
Job Viewed
Job Description
Insight Global is seeking a Quality Assurance Tester to create and execute manual and automation test scripts to drive the overall quality and user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. This role is responsible for identifying the QA test scenarios, partnering with product and technology partners to deliver a superior user experience with a focus on quality.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
5+ years in the software industry with Quality Assurance
Experience creating test plans, test cases, tracking defects, reporting status to various levels in the organization
Experience testing Natural language speech recognition, conversational AI and cognitive solutions
Experience with automated test tools using Hammer On Demand
Experience writing and executing IVR test cases
Knowledge and experience testing software applications within the Healthcare industry Familiar with Text to Speech, Speech to Text
Familiarity with leveraging Postman/SoapUI for API testing
Experience with Selenium automation framework
Experience working in SAFe / Agile
Understanding of Rally for project and test management
Experience writing and executing IVR test cases
Knowledge and experience testing software applications within the Healthcare industry null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Genesys IVR Chatbot Developer
Posted 3 days ago
Job Viewed
Job Description
Direct message the job poster from Stanley David and Associates Account Manager - Recruitment | Client Partner - TCS We are seeking a highly skilled Genesys IVR Developer with hands-on experience in developing, customizing, and maintaining Genesys IVR solutions along with chatbot integration. The ideal candidate should have a strong background in Genesys platform (PureEngage or PureCloud), IVR flow design, and experience in building conversational AI/chatbot solutions using tools like Google Dialogflow, Amazon Lex, Nuance, or similar platforms. Key Responsibilities: Design, develop, and deploy IVR call flows using Genesys Composer/Designer . Integrate Genesys IVR with chatbot frameworks (e.g., Google Dialogflow, Amazon Lex). Configure routing strategies and call flows using Genesys Routing Strategy Manager (RSM) or Architect . Build and maintain APIs/middleware for integrating backend systems (CRM, databases, etc.). Collaborate with business analysts and UX teams to optimize user journeys across IVR and chatbot. Perform unit testing, debugging, and performance tuning of IVR/chatbot systems. Monitor and troubleshoot IVR and chatbot issues in production environments. Document technical designs, processes, and configurations for ongoing support. Required Skills: 4+ years of experience in Genesys IVR development (preferably on PureEngage or PureCloud). Experience in chatbot development using Google Dialogflow, Amazon Lex, Microsoft Bot Framework, or Nuance . Strong understanding of telephony concepts, SIP, CTI, and voice recognition (ASR/TTS) technologies. Experience with web services (REST/SOAP) integration. Knowledge of call recording, reporting (CCPulse/Genesys Reporting), and routing configuration . Familiarity with cloud contact center platforms (Genesys Cloud, AWS Connect, etc.) is a plus. Seniority level Seniority level Associate Employment type Employment type Other Job function Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Stanley David and Associates by 2x Get notified about new Chatbot Developer jobs in New Jersey, United States . New Jersey, United States $161,000.00-$241,000.00 2 weeks ago Associate Director, Data Scientist & Data Operations Principal Data Scientist, Generative AI. Remote or Hybrid East Coast United States We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IVR Chatbot Developer (Genesys)
Posted 8 days ago
Job Viewed
Job Description
This candidate will join our client to help with the development of their IVR systems!
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- API functions, analyzing, scripting work to do API calls
- Python, Node.JS
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Genesys IVR chatbot developer
Posted 13 days ago
Job Viewed
Job Description
As a Genesys Chatbot Developer, you will make an impact by building self-service capabilities into the IVR Bot to provide a seamless self-service experience and minimize the need for live assistance. You will be a valued member of the Customer Experience team and work collaboratively with product managers, technical leads, and other stakeholders and teams.
**In this role, you will:**
- Design and implement self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Develop and maintain Voice and Non-Voice applications using Genesys Cloud CX Architect Bot Flows.
- Deliver speech-based interfaces and dynamic menus based on customer treatment strategies.
- Integrate Genesys solutions with internal and external systems.
- Collaborate with cross-functional teams to ensure seamless deployment and operation of chatbot solutions.
**Work model**
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in city, state. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
**What you need to have to be considered**
- 3 to 5 years of development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Hands-on experience with Voice and Non-Voice applications using Genesys Cloud CX Architect Bot Flows.
- Proven delivery of Self Service and Analytics solutions with speech-based interfaces and dynamic menus.
- Strong understanding of Genesys Framework and integration with internal and external components.
- Genesys Cloud CX certification in one or more focused solution areas.
**These will help you stand out**
- Experience with complex IVR Bot projects enabling natural and efficient caller communication.
- Familiarity with API integrations and conversational bot design.
- Background in customer experience optimization and analytics.
- Ability to work in a fast-paced, collaborative environment.
- Strong problem-solving and communication skills.
Applications will be accepted until July 30, 2025.
The annual salary for this position is between $80,000 - $130,000 depending on experience and other qualifications of the successful candidate.
**Benefits:**
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan.
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#L1-SS3
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Product Owner/Squad Leader, Chatbot
Posted 9 days ago
Job Viewed
Job Description
The Role Join a team at the forefront of innovation, simplifying investing for millions of customers through cutting edge AI solutions. Job Description We are seeking a user-focused Digital Product Owner for Fidelity Assistant with a passion for delivering results to lead a high performing squad passionate about improving our customer-facing chatbot across Fidelity.com and our flagship mobile app. This is a unique opportunity to shape the future of digital customer support by delivering intelligent, conversational AI experiences that drive real client and business value. The Squad Leader is primarily responsible for delivering outcomes through prioritized features on the product roadmap. This includes conducting research for feature opportunities aligned with product strategies and collaborating with engineering, data science, and UX teams. This role requires a dedicated leader who can: Design and deliver intuitive, conversational AI experiences to enhance customer engagement Partner with AI/ML teams to improve chatbot capabilities including NLP and sentiment analysis Translate technical requirements for capabilities/features Drive continuous delivery of prioritized features Use data and customer insights for opportunities and performance measurement Inspire and empower the squad with clear goals and shared vision Stay current with AI advancements to enhance chatbot functionality The Skills And Expertise You Bring Bachelor’s degree required; relevant graduate degree preferred in computer science or related field 10+ years in digital product management, with at least 3 years in AI or chatbot technologies Deep understanding of conversational AI, NLP, and customer service automation Proven ability to manage backlogs with clear business value Experience leading cross-functional agile teams Strong analytical skills and data-driven decision making Excellent communication and stakeholder management skills The Team Part of the Brokerage Digital Product domain, focusing on AI solutions for digital customer experiences. You will collaborate with various leaders and promote agile practices to foster an innovative culture. Certifications Category: Product Management Fidelity’s hybrid work model combines onsite and offsite work, with most roles requiring onsite presence every other week. Please note that Fidelity’s hiring is subject to compliance with applicable laws and regulations concerning criminal histories. Seniority level Mid-Senior level Employment type Full-time Job function Product Management and Marketing #J-18808-Ljbffr
Senior Developer - Chatbot Technical Lead
Posted 3 days ago
Job Viewed
Job Description
Come join us to create what's next. Let's define tomorrow, together.
**Description**
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
**Job overview and responsibilities:**
The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms.
+ Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications
+ Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
+ Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms
+ Champion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectives
+ Lead API integrations between internal platforms, external systems, and cloud services
+ Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions
+ Lead unit and integration testing and assist QA teams with end-to-end testing
+ Stay current with industry best practices and emerging technologies in API development and integration
+ Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis
+ Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments
+ Track delivery milestones and interdependencies across multiple teams
+ Oversee vendor relationships and third-party integrations when applicable
+ Support and guide the team in removing blockers, maintaining momentum, and ensuring quality
+ 4+ years of hands on technical experience in Contact Center & CX platforms
+ Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions
+ Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices
+ Strong organizational and stakeholder management skills across technical and non-technical teams
+ Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)
+ Excellent communication, leadership, and documentation abilities
+ Knowledge of APIs, JSON, XML, and OAuth
+ Experience with language: Node.js, Python
+ Familiarity with CI/CD pipelines/DevOps and version control tools like Git
+ Knowledge of customer journey mapping, persona design, and voice UX best practices
+ Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions
**Qualifications**
**What's needed to succeed (Minimum Qualifications):**
+ Bachelor's degree or 4 years of relevant work experience in Computer science engineering or relevant field
+ Nice to have:
+ Cloud certification
+ SaFe Agile
+ 4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment.
+ Web development, API integrations, Cloud technologies, contact center/IVR technologies, Chatbot creation & integrations
+ Experience in Conversational AI domains
+ Experience in chat/voice bots
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
**What will help you propel from the pack (Preferred Qualifications):**
+ Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock) including data preparation, prompt design, testing, and feedback loops
The base pay range for this role is $109,820.00 to $149,600.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.
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Summer Intern - AI Chatbot Development
Posted 8 days ago
Job Viewed
Job Description
Location:
West Greenwich, RI, US, 02817RI Statewide, RI, US
Requisition ID: 17298
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .
**Overview**
We're offering a unique opportunity for a highly motivated and self-driven intern to take full ownership of an independent AI project: developing an intelligent chatbot that can answer engineer questions using wiki pages, SharePoint documents, JIRA, etc. This is a hands-on, end-to-end role involving design, development, and deployment using Microsoft Azure's AI and cloud tools.
You'll work independently with the support from other teams' members and will deliver a working prototype by the end of your internship.
**Responsibilities**
Lead the design and development of a chatbot capable of querying iLottery documents via natural language.
Implement a retrieval-augmented generation (RAG) architecture using:
Azure OpenAI Service (GPT models)
Azure AI Search to index and retrieve content
Azure Blob Storage to host source documents
Build backend logic using Azure Functions, or another serverless approach
Design a simple front-end (e.g., web app or bot interface) for user interaction
Ensure basic access control (e.g., via Azure AD) for internal security
Run tests and improve chatbot quality based on test feedback
Present your final working solution and documentation
Run tests and improve chatbot quality based on test feedback
Present your final working solution and documentation
**Qualifications**
+ Lead the design and development of a chatbot capable of querying iLottery documents via natural language.
+ Implement a retrieval-augmented generation (RAG) architecture using:
+ Azure OpenAI Service (GPT models)
+ Azure AI Search to index and retrieve content
+ Azure Blob Storage to host source documents
+ Build backend logic using Azure Functions, or another serverless approach
+ Design a simple front-end (e.g., web app or bot interface) for user interaction
+ Ensure basic access control (e.g., via Azure AD) for internal security
+ Run tests and improve chatbot quality based on test feedback
+ Present your final working solution and documentation
**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-MS1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation is $22.50 per hour. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
Summer Intern - AI Chatbot Development
Posted 8 days ago
Job Viewed
Job Description
Location:
West Greenwich, RI, US, 02817RI Statewide, RI, US
Requisition ID: 17298
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .
**Overview**
We're offering a unique opportunity for a highly motivated and self-driven intern to take full ownership of an independent AI project: developing an intelligent chatbot that can answer engineer questions using wiki pages, SharePoint documents, JIRA, etc. This is a hands-on, end-to-end role involving design, development, and deployment using Microsoft Azure's AI and cloud tools.
You'll work independently with the support from other teams' members and will deliver a working prototype by the end of your internship.
**Responsibilities**
Lead the design and development of a chatbot capable of querying iLottery documents via natural language.
Implement a retrieval-augmented generation (RAG) architecture using:
Azure OpenAI Service (GPT models)
Azure AI Search to index and retrieve content
Azure Blob Storage to host source documents
Build backend logic using Azure Functions, or another serverless approach
Design a simple front-end (e.g., web app or bot interface) for user interaction
Ensure basic access control (e.g., via Azure AD) for internal security
Run tests and improve chatbot quality based on test feedback
Present your final working solution and documentation
Run tests and improve chatbot quality based on test feedback
Present your final working solution and documentation
**Qualifications**
+ Lead the design and development of a chatbot capable of querying iLottery documents via natural language.
+ Implement a retrieval-augmented generation (RAG) architecture using:
+ Azure OpenAI Service (GPT models)
+ Azure AI Search to index and retrieve content
+ Azure Blob Storage to host source documents
+ Build backend logic using Azure Functions, or another serverless approach
+ Design a simple front-end (e.g., web app or bot interface) for user interaction
+ Ensure basic access control (e.g., via Azure AD) for internal security
+ Run tests and improve chatbot quality based on test feedback
+ Present your final working solution and documentation
**Keys to Success**
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
#LI-MS1
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation is $22.50 per hour. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
Genesys IVR Chatbot Developer (Hybrid)
Posted 13 days ago
Job Viewed
Job Description
In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections). Key skills/experiences include: Self-Service, API, Conversational Bot
**Hybrid in Newark, NJ.**
**Requirements:**
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
- Thorough understanding of Genesys Framework, Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
**The annual salary for this position will be between $80,000 - $130,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.**
**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-CN1
IND123
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.