1,446 Executive Director jobs in the United States
Executive Director
33702 St. Petersburg, Florida
Orlando Health Home Care
Posted today
Job Viewed
Job Description
We are hiring for an Executive Director - RN with Home Health experience.
At Orlando Health Home Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
As a leader, you can expect:
- leadership and engagement with diverse teams across the operation
- opportunities to create strategies that drive best-in-class care for patients & families
- flexibility for true work-life balance
- career and leadership development
If you love nursing and have an interest in healthcare operations, this is a great opportunity for you.
The Executive Director (Registered Nurse, RN) in Home Health serves as the Administrator of the home health provider and is responsible for the administration of the day-to-day operations of the home care provider.
- Coordinates and completes assigned projects to effectively support the immediate and long-range objectives of the company.
- Oversees the eligibility of patients referred to home care services, planning for the services to be provided to patients and supervising their total home health care.
- Implements and maintains administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations.
- Enhances the profitability of the agency; and providing motivation and retention of a qualified staff and assure the quality of services delivered.
License Requirements
- Registered nurse with at least 1 year supervisory or administrative experience in a home healthcare or a related field.
- Current CPR certification required.
- Current Driver's License and vehicle insurance, and access to a dependable vehicle, or public transportation.
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0
Executive Director
85295 Gilbert, Arizona
Sunrise Senior Living
Posted 1 day ago
Job Viewed
Job Description
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Gilbert
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Gilbert_
**Type** _Full-Time_
**_Location : Address_** _580 S. Gilbert Road_
**_Location : City_** _Gilbert_
**_Location : State/Province (Full Name)_** _Arizona_
**Salary Range** _USD $99,700.00 - USD $122,600.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Gilbert
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Gilbert_
**Type** _Full-Time_
**_Location : Address_** _580 S. Gilbert Road_
**_Location : City_** _Gilbert_
**_Location : State/Province (Full Name)_** _Arizona_
**Salary Range** _USD $99,700.00 - USD $122,600.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
View Now
1
Executive Director
01907 Swampscott, Massachusetts
Sunrise Senior Living
Posted today
Job Viewed
Job Description
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Bertram House of Swampscott
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Bertram House of Swampscott_
**Type** _Full-Time_
**_Location : Address_** _565 Humphrey Street_
**_Location : City_** _Swampscott_
**_Location : State/Province (Full Name)_** _Massachusetts_
**Salary Range** _USD $115,000.00 - USD $171,080.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Bertram House of Swampscott
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Bertram House of Swampscott_
**Type** _Full-Time_
**_Location : Address_** _565 Humphrey Street_
**_Location : City_** _Swampscott_
**_Location : State/Province (Full Name)_** _Massachusetts_
**Salary Range** _USD $115,000.00 - USD $171,080.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
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2
Executive Director
20814 Bethesda, Maryland
Sunrise Senior Living
Posted 1 day ago
Job Viewed
Job Description
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Bethesda
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Bethesda_
**Type** _Full-Time_
**_Location : Address_** _4925 Battery Lane_
**_Location : City_** _Bethesda_
**_Location : State/Province (Full Name)_** _Maryland_
**Salary Range** _USD $102,336.00 - USD $146,224.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Bethesda
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Bethesda_
**Type** _Full-Time_
**_Location : Address_** _4925 Battery Lane_
**_Location : City_** _Bethesda_
**_Location : State/Province (Full Name)_** _Maryland_
**Salary Range** _USD $102,336.00 - USD $146,224.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
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3
Executive Director
20814 Bethesda, Maryland
Sunrise Senior Living
Posted 1 day ago
Job Viewed
Job Description
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Fox Hill Senior Condominiums
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Fox Hill Senior Condominiums_
**Type** _Full-Time_
**_Location : Address_** _8300 Burdett Road_
**_Location : City_** _Bethesda_
**_Location : State/Province (Full Name)_** _Maryland_
**Salary Range** _USD $102,336.00 - USD $146,224.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Fox Hill Senior Condominiums
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Fox Hill Senior Condominiums_
**Type** _Full-Time_
**_Location : Address_** _8300 Burdett Road_
**_Location : City_** _Bethesda_
**_Location : State/Province (Full Name)_** _Maryland_
**Salary Range** _USD $102,336.00 - USD $146,224.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
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4
Executive Director
80238 Denver, Colorado
Sunrise Senior Living
Posted today
Job Viewed
Job Description
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Pinehurst
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Pinehurst_
**Type** _Full-Time_
**_Location : Address_** _5195 West Quincy Avenue_
**_Location : City_** _Denver_
**_Location : State/Province (Full Name)_** _Colorado_
**Salary Range** _USD $99,700.00 - USD $122,600.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Pinehurst
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Pinehurst_
**Type** _Full-Time_
**_Location : Address_** _5195 West Quincy Avenue_
**_Location : City_** _Denver_
**_Location : State/Province (Full Name)_** _Colorado_
**Salary Range** _USD $99,700.00 - USD $122,600.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
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5
Executive Director
90254 Hermosa Beach, California
Sunrise Senior Living
Posted 1 day ago
Job Viewed
Job Description
**When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.**
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Hermosa Beach
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Hermosa Beach_
**Type** _Full-Time_
**_Location : Address_** _1837 Pacific Coast Highway_
**_Location : City_** _Hermosa Beach_
**_Location : State/Province (Full Name)_** _California_
**Salary Range** _USD $121,576.00 - USD $173,992.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
**Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.**
**COMMUNITY NAME**
Sunrise of Hermosa Beach
**Job ID**
**JOB OVERVIEW**
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.
**RESPONSIBILITIES & QUALIFICATIONS**
**Essential Duties**
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:
**Inspiring Others**
+ Motivate individuals toward higher levels of performance that are aligned with the organization's vision and values.
+ Communicate a clear, customer focused vision, based upon a Resident Centered Model of care.
+ Model a strong belief in mission, vision, and purpose.
+ Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
**Guiding Team Success**
+ Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
+ Provide clear direction and structure for the team in order to support their success.
+ Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
+ Embrace workforce diversity.
+ Establish stretch but realistic team goals and motivates the team to work together to achieve them.
+ Share important and relevant information with the team.
+ Ensure consistent and timely orientation and ongoing training is delivered to team members.
+ Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
+ Promote the Employee Assistance Program (EAP) as a resource for team members.
+ Research and resolve Hotline Call Reports timely and effectively.
**Coaching and Developing Others**
+ Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
+ Convey performance expectations and provide timely feedback to ensure performance standards are met.
+ Hold effective one on one meetings with direct reports.
+ Provide feedback and counsel on a continuous basis.
+ Support team members' career growth by having regular development-focused conversations.
+ Utilize and promote Sunrise's development programs as appropriate to prepare high-potential team members for future roles.
+ Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.
**Creating a Culture of Trust**
+ Foster a work environment that encourages people to act with integrity and treat each other and their ideas with respect, create and protect a high-trust environment by setting an example, advocate for others in the face of challenges, remove barriers to trust, and reward others for demonstrating behaviors that cultivate trust.
+ Demonstrate personal integrity and set an example by being honest, keeping commitments, and behaving consistently.
+ Establish and sustain trusting relationships by accurately perceiving and interpreting own and others' emotions.
+ Listen and respond with empathy.
+ Treat people with dignity, respect, and fairness.
+ Create an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
+ Encourage disclosure and facilitate an open exchange of ideas.
+ Advocate for both team members and residents.
+ Provide frequent and consistent communication with team, residents, and the community.
**Leading Change**
+ Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products/services, and help others overcome resistance to change.
+ Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
+ Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products/services.
+ Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
**Customer Focus**
+ Ensure that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers' and own organization's needs, and promote and operationalize customer service as a value.
+ Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
+ Lead the development and regular review of the engagement improvement plan.
+ Resolve customer concerns effectively through consistent use of the problem resolution program.
+ Hold consistent and effective Resident Council meetings.
+ Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
+ Ensure that the leadership team interacts with residents.
+ Maintain a commitment to say "YES" and the courage to say "NO" only when absolutely needed.
+ Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
**Quality Assurance and Regulatory Compliance**
+ Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
+ Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
+ Develop a thorough working knowledge of state/provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
+ Act as the Community Privacy Representative.
+ Ensure all resident administrative files are well maintained, current, and in compliance with state/provincial regulations.
+ Follow up on issues identified in the regional team site visit report.
+ Follow up on mock survey process.
+ Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety.
+ Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
+ Review all incident reports and ensures corrective actions are in place in a timely manner.
+ Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
**Family Services**
+ Maintain monthly proactive communication with resident's family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
+ Oversee the planning of an in-house family event monthly.
+ Encourage family involvement via Volunteer Programs.
+ Make self available to residents and their families.
+ Ensure implementation and maintenance of a family support program.
+ Ensure Family Service Meetings are happening regularly according to Sunrise policy.
+ Ensure Sunrise Wellness and Resident Care systems are implemented and followed.
**Business Development and Top Line Growth**
+ Demonstrate the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
+ Spend one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
+ Ensure that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP's/SPP's, and sales.
+ Spend five minutes per day, performing post call reviews of DOS's in-person presentations.
+ Hold DOS accountable for the community's daily contact goal.
+ Ensure the community has an effective external business development strategy in place, with clear accountabilities assigned and the ability to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
+ Hold DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
**Driving for Results**
+ Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
+ Meet Net Operating Income (NOI) expectations.
+ Meet occupancy expectations.
+ Manages the Profit and Loss (P&L).
+ Achieve and execute consistent labor/labour schedules seven days a week.
+ Achieve great resident retention through a focus on service.
+ Participate in local business councils.
+ Instill in team members a "whole community approach".
+ Drive ownership to the department leaders.
**Business Acumen**
+ Use one's knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and use one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and/or tactics.
+ Meet the financial targets with the goal to maximize the capital partners return.
+ Think abstractly and make things work when there is no absolute instruction and is able to adapt to business needs.
+ Possess functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
+ Make accurate forecasts.
+ Overcome competitive obstacles.
+ Understand market dynamics:
+ What is our niche?
+ What do we do better or worse than our competition?
+ New service opportunities.
+ Demographics - culture, income, ethnicity, size.
+ Labor/labour availability - overcome obstacles.
**Financial Management**
+ Strive to improve profitability year over year in line with owner expectations.
+ Prepare and adhere to the community budget.
+ Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
+ Review monthly financial statements and implement plans of action for deficiencies.
+ Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
+ Manage collections process effectively.
+ Manage variable and other productive labor/labour to benchmarks, adjusting timely to occupancy and service level changes.
+ Manage key, non-labor/non-labour operating costs in line with budgeted levels.
+ Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
**Operational Decision Making**
+ Secure and compare information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
+ Comply with all regulations and principles.
+ Think past today (proactive).
+ Learn from bad decisions.
+ Encourage and reward for prudent risk taking.
+ Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
+ Perform other duties as assigned.
**Core Competencies**
+ Ability to handle multiple priorities effectively
+ Ability to delegate assignments to the appropriate individuals
+ Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
+ Proficient in organizational and time management skills
+ Demonstrates good judgment and problem solving and decision-making skills
**Experience and Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.
+ College degree preferred; degree and management experience may be required per state/provincial requirements
+ Administrator's License / certification may be required per state/provincial requirements
+ Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community
+ Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
+ Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
+ Passion for working with seniors
+ Demonstration of success in managing operating expenses
+ Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
+ As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
+ Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
**ABOUT SUNRISE**
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.
We also offer benefits and other compensation that include:
+ Medical, Dental, Vision, Life, and Disability Plans
+ Retirement Savings Plans
+ Employee Assistant Program / Discount Program
+ Paid time off (PTO), sick time, and holiday pay
+ myFlexPay offered to get paid within hours of a shift
+ Tuition Reimbursement
+ In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses.The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
+ Some benefits have eligibility requirements
**_Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®_**
**PRE-EMPLOYMENT REQUIREMENTS**
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
**COMPENSATION DISCLAIMER**
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
**Location : Name** _Sunrise of Hermosa Beach_
**Type** _Full-Time_
**_Location : Address_** _1837 Pacific Coast Highway_
**_Location : City_** _Hermosa Beach_
**_Location : State/Province (Full Name)_** _California_
**Salary Range** _USD $121,576.00 - USD $173,992.00 /Yr._
**Variable Compensation** _Bonus Eligible_
Sunrise Senior Living is an Equal Opportunity Employer.
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6
Executive Director
Wisconsin, Wisconsin
Paralyzed Veterans of America - Wisconsin Chapter
Posted today
Job Viewed
Job Description
Company Description
The Paralyzed Veterans of America - Wisconsin Chapter (PVA-WI) is dedicated to improving the quality of life for United States military veterans and others with spinal cord dysfunction. PVA-WI achieves this through education, communication, advocacy, legislation, research, and sports & recreation. Our organization is committed to providing the necessary resources and support for these individuals to lead fulfilling lives.
Role Description
This is a full-time hybrid role for an Executive Director. The role is based in Milwaukee, WI, but allows for some work-from-home flexibility. The Executive Director will oversee daily operations, provide strategic direction, manage budgets, and lead a dedicated team. They will also be responsible for fundraising, policy advocacy, community outreach, and ensuring the implementation of the organization's mission and goals.
Qualifications
- Strong leadership and management skills with experience in strategic planning
- Proficiency in budgeting and financial management
- Excellent communication and interpersonal skills
- Experience in fundraising, grant writing, and donor relations
- Knowledge of policy advocacy and community outreach
- Bachelor's degree in a relevant field (Master's preferred)
- Passion for the mission of supporting veterans with spinal cord dysfunction
- Experience with non-profit organizations is a plus
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7
Executive Director
California, California
Alteristic
Posted today
Job Viewed
Job Description
Tandem, Partners in Early Learning
Executive Director
San Francisco, Oakland, or Martinez, California (Hybrid)
Compensation: $160,000 - $95,000
ABOUT TANDEM, PARTNERS IN EARLY LEARNING
Tandem Partners in Early Learning (Tandem) is a nonprofit organization working at the intersection of early childhood education and social justice in Alameda, Contra Costa, and San Francisco counties. Our mission is to co-create equitable, high-quality early learning experiences for children ages 0–5 grounded in community strengths and tailored to community needs and strengths.
We believe that investing in early learning can interrupt intergenerational cycles of racial and economic inequity. That's why we prioritize partnerships with communities most impacted by systemic oppression.
Tandem launched as an affiliate of Raising a Reader in 2003. In 2009, we became an independent 501(c)(3), and in 2015, we took on the name Tandem, Partners in Early Learning. Today, Tandem works across three focus areas: StoryCycles, Early Learning Everywhere, and Network Capacity Building. Tandem serves children and families both inside and outside of the classroom and strengthens the early childhood system through professional development.
We have developed a bold, three-year program vision and roadmap—that deepens our impact, grows our reach, and builds towards lasting change. It is ambitious, innovative, and shaped by what we have learned from families, educators, and communities.
- Partnership is at our core: We work alongside school districts, early childhood education providers, and community-based organizations to co-create equitable, high-quality early learning experiences.
- Addressing systemic inequities: We envision a just society where children thrive—a society where children are supported wherever they go: in their homes, schools, child care, libraries, health centers, parks, and more. By working with adults in these areas, we deliver early learning experiences that meet community priorities and address systemic barriers to opportunity.
We structure our work around : joy, equity, diversity & inclusion, accountability, and balance.
For more information, please visit .
POSITION OVERVIEW
Tandem seeks a collaborative, inspiring, inclusive, and authentic relationship builder who brings knowledge of and experience in nonprofit leadership and a deep understanding of equity and inclusion. The ideal candidate has an ethos of connectedness, a drive for impact, and a focus on building trust with staff, the Board, key partners, and individuals and families across the Bay Area who rely on Tandem for trusted educational programs.
Tandem is deeply trusted and valued by the community for its longstanding commitment to equity, inclusion, and impact. With a strong history of designing high quality early learning experiences, the organization has built lasting relationships that reinforce its mission.
The ideal candidate is a strong and empathetic leader with a track record of listening first, bridging differences, and serving as a connector to unite staff, board, key partners, and the community around the organization's mission. Moreso, the strongest candidates cultivate a culture of mutual trust and shared leadership, empowering their team with autonomy while actively listening and acting on their expertise. They foster transparency, inspire accountability at all levels, and align the organization around a collective vision of impact, all while remaining deeply attuned to the complexities and challenges faced by both staff and the community. Future-focused and innovative, they bring creativity to problem-solving. This leader will animate and model Tandem values as they engage, share power, and amplify the visibility of the organization and will champion diversity, equity, inclusion, and belonging across the organization and beyond. With a learning mindset and a commitment to accountability, they are relentless in ensuring the organization's long-term sustainability and impact.
This is a unique opportunity for an experienced leader to build on a solid foundation of success and growth and continue to deepen and broaden the impact for which Tandem is so well known. They will empower and amplify the Tandem staff and Board, ultimately shaping the future of individuals and families across the Bay Area.
KEY RESPONSIBILITIES
Strategy and Leadership
- Lead Tandem's strategy and vision, collaborating with the Board, staff, and key partners to design, implement, and track goals aligned with the Tandem strategic plan.
- Develop and maintain trusting, transparent working relationships with the Board and staff leadership team to ensure open communication about successes and challenges of financial, programmatic, and operational performance.
- Collaborate with the Board to maintain an active pipeline of potential board members, ensuring a diverse and engaged leadership team that aligns with the organization's strategic needs and long-term vision.
- Ensure ongoing organizational excellence; rigorous performance evaluation; and consistent, high-quality finance, administrative, fundraising, communications, and other systems.
- Maintain a strong working knowledge of early education and foster a positive community partnership and reputation with key partners including peer organizations, education leaders, local government leaders, and the community.
- Develop and implement plans that allow Tandem to weather unexpected challenges, adapt, adjust, and build resilience in staff and partners.
Culture and Values
- Model and animate Tandem values, centering joy, equity, diversity and inclusion, accountability, and balance.
- Successfully advocate for, encourage, and authentically facilitate diversity, equity, and inclusion within and among the Tandem board, staff, and partners.
- Facilitate unity and positive, collaborative interactions among and between partners by demonstrating awareness of all cultures, identities, and power structures.
Fundraising and External Relations
- Serve as an active, external voice and champion of Tandem with funders, local and government leaders, and partners, advocating for and increasing awareness of Tandem across the Bay Area through active participation in Tandem and partner events.
- Grow the resources of Tandem by developing, cultivating, and deepening relationships with major donors, key philanthropic funders, and institutional partners through stories of impact and a clear strategy for growth and impact.
- Actively seek out partnerships and increase engagement and brand awareness in the region.
- In collaboration with the Board and staff, design and implement comprehensive fundraising, storytelling, and marketing strategies to amplify the organization.
- Serve as a thought leader and field builder in early education, representing Tandem at conferences, panels, and in the media, while amplifying the organization's impact and advocating for the critical issues that align with its mission.
Team Management
- Foster a collaborative culture of genuine teamwork and common purpose among all staff.
- Lead and support a team of 3 senior leaders by facilitating regular meetings, ensuring effective ongoing communication, and organizing retreats related logistics, to foster team alignment and organizational growth.
- Engage, empower, inspire, and hold staff accountable to fulfill their responsibilities to Tandem.
- Facilitate collaboration across departments, functions, and tenures, and strengthen internal communications to cultivate strong, trusting working relationships at every level.
- Lead staff engagement, culture, and professional development while ensuring a strong, engaged, and well-supported staff.
Financial Leadership
- Oversee Tandem budget and finances and work in concert with the Director of Finance & Administration to create and ensure adherence and compliance to appropriate financial policies, operations, and regulations.
- Serve as a strategic financial leader, bringing vision and creativity to revenue growth and resource development to ensure Tandem's sustainability and impact.
- In partnership with the Director of Development oversee and provide leadership for Tandem organizational sustainability with a focus on generating revenue from a variety of sources, including grants, events, major donors, etc.
- Maintain and cultivate relationships with potential individual, philanthropic, and corporate donors.
QUALIFICATIONS
Tandem recognizes that not every candidate will bring all of the skills, knowledge, and experiences listed below and welcomes candidates with a variety of experiences.
- Passion for and a demonstrated commitment to Tandem's mission, preferably with knowledge of and experience with organizations supporting early education
- Experience working alongside historically marginalized communities and centering the voices of directly impacted community members.
- Minimum of ten years of nonprofit leadership experience with a strong track record of building, leading, inspiring, and retaining high-performing teams.
- Exceptional relationship-building skills, with the ability to work with and meaningfully engage diverse stakeholders.
- Familiarity with different stakeholder communities in the Bay Area and the San Francisco, Contra Costa, and Alameda counties that Tandem operates within is strongly desired.
- Demonstrated success leading, supporting, and investing in the professional development of a highly committed and talented team.
- Compassionate, empathetic, collaborative leadership style with a strengths-based approach to management, strong cultural competence, and a deep commitment to diversity, equity, and inclusion.
- Unwavering commitment to quality programs and data-driven program evaluation; comfortable and experienced in setting success metrics and tracking data over time.
- Strong financial management skills, including budget development and management experience.
- Successful experience working in some capacity with a Board of Directors.
- Strong communication skills, including public speaking, written and verbal communication, and presentation skills.
- Ability to attend occasional evening and weekend events.
COMPENSATION AND BENEFITS
The compensation range for this position is $160,0 0 - 195,000 and includes a generous benefits package, including:
- Full medical and dental benefits at no cost to the employee.
- A 401K fund that employees can contribute to, with a 2% employer match.
- Time off, including 10 vacation days (during the first year of employment and increasing thereafter), 10 sick days, 10 paid holidays annually, and paid time off between Christmas and New Year's Day and during the week of July 4th.
- Monthly 60 stipend for phone and data charges.
ADDITIONAL INFORMATION
This is a hybrid position, with the option to work from any of Tandem's three office locations in Oakland, San Francisco, or Martinez/Contra Costa. Our current expectation is two days of in-office time per week, but please note that this requirement may change over time. The role also involves local travel across Alameda, Contra Costa, and San Francisco counties for donor meetings, funder visits, and community events. Occasional evening and weekend availability is required to support special events and external engagements.
TO APPLY
Tandem has retained the executive search firm LeaderFit to partner with the Board and Search Committee on this search. Interested candidates should upload a brief cover letter and resume here:
Applications will be accepted until the position is filled.
At LeaderFit, all candidate materials are reviewed by experienced humans—never by AI. We believe that evaluating leadership potential, lived experience, and alignment with mission and culture requires human judgment, insight, and care. We leverage AI in other ways to ensure efficiency, optimized research, and allowing LeaderFit staff to focus on what humans do best, which is connecting, engaging, and building community.
At Tandem, we believe that all individuals deserve to be always treated with respect and dignity. To that end, we provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We are committed to identifying and recruiting a broad and diverse pool of qualified candidates for this position.
In addition to federal law requirements, we also comply with applicable state and local laws governing nondiscrimination in employment in every location in which the Tandem has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pursuant to the San Francisco Fair Chance Ordinance (and because it's our value), qualified applicants with arrest and conviction records will be considered for employment.
Job Type: Full-time
Pay: $1 0, 195,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: Hybrid remote in San Francisco, CA 94124
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8
Executive Director
Texas, Texas
Freeman+Leonard
Posted today
Job Viewed
Job Description
This position is hybrid in Plano, TX -
Relocation assistance provided
REQUIRED: 15+ years' agency experience from experiential and/or sports marketing shops
We are seeking a strategic and client-focused
Executive Director of Account Service
to lead and grow complex, high-profile accounts rooted in
experiential marketing
, driving innovation, integration, and measurable business impact. This includes traditional event activations as well as sports sponsorship marketing. This senior role is ideal for an
agency veteran
with deep expertise in building strong client relationships, leading cross-functional teams, and delivering high-performing integrated brand experiences.
The ideal candidate has
15+ years of agency experience
with leadership across brand experience, sports marketing, sponsorships, and integrated campaigns. You are a master of client service, fluent in cross-channel brand building, and thrive in fast-paced, high-stakes environments.
Key Responsibilities
Account & Client Leadership
- Serve as the senior strategic partner and account lead across flagship clients
- Build and nurture trusted C-level relationships across sports, retail, and experiential categories
- Lead annual planning, QBRs, and continual optimization of integrated marketing programs
- Identify growth opportunities within existing accounts and drive organic revenue
- Ensure seamless and integrated delivery across strategy, creative, production, and activation
Sports & Sponsorship Marketing
- Lead development of sponsorship strategies across league, team, and talent partnerships
- Oversee negotiation, activation, and performance measurement of sponsorship portfolios
- Integrate sponsorship assets into digital, social, retail, and experiential workstreams
- Collaborate with rightsholders, talent agencies, and production partners
Team & Operational Leadership
- Lead cross-functional teams spanning account management, strategy, creative, production, and partnerships
- Oversee staffing plans, resourcing, and financial management across workstreams
- Promote operational excellence, best practices, and consistent ways of working
- Mentor and develop account leadership talent
- Partner on agency growth initiatives including new business pitches and thought leadership
Required Experience & Skills
- Bachelor's degree in Marketing, Communications, Business, or related field preferred
- 15+ years
in integrated marketing account leadership, with
10+ years in a senior agency role - Proven success managing large-scale brand accounts in
sports sponsorship, experiential marketing, and retail activations - Strong understanding of
sports partnerships
, licensing, talent deals, ROI modeling, and sponsorship activation (Olympics experience a plus) - Business and financial acumen, including forecasting and account profitability management
- Strong relationship builder with exceptional communication skills and executive presence
- High emotional intelligence and commercial mindset
- Must be able to work in a
hybrid schedule
with
2 in-office days weekly (Tuesdays & Thursdays)
, with flexibility based on client and leadership needs - Must be located in or willing to
relocate to the greater Dallas, TX area
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9