1,352 Outbound Sales jobs in the United States

About the job Outbound Sales

Elite Staffing Network is looking for 8 outbound sales reps to generate leads for C and J Storm Repair in Garner, NC.

You will be responsible for making outbound calls to potential customers, building relationships, and closing sales. This position will work closely with Sales to ensure accurate and effective quality of sales leads. ***BONUS OPPORTUNITY***

Functions *Make outgoing calls to potential customers to schedule high quality leads. *Serve as professional representative when dealing with customer communications: via phone, email, etc.

* Document calls per company policy and procedure. * Follow up with potential customers in a timely manner if necessary. * Maintain regular attendance and arrive at work on time ready for the day. *Performs other duties as assigned.

Hourly Rate $13.50+ ***BONUS OPPORTUNITY** *

Hours 10:00AM-6:00PM Mon-Fri.

Education: Highschool diploma minimum

We're looking for a dynamic, data-driven Outbound Sales Director to lead new business sales teams and oversee the outbound sales operation. This role is responsible for achieving and exceeding revenue targets, driving key performance metrics, and aligning the team's efforts with broader company goals. The ideal candidate is an inspiring leader with strong industry knowledge, a collaborative mindset, and exceptional communication and interpersonal skills.

• Lead, develop, and scale high-performing outbound sales teams focused on new business acquisition and revenue growth
• Motivate and support teams through regular channel meetings, one-on-one coaching, hands-on training, and mentorship
• Collaborate with Sales Training to shape onboarding and ongoing development programs
• Identify opportunities and implement strategies to increase appointment volume, deal flow, and monthly recurring revenue (MRR)
• Analyze sales dashboards and performance data to identify trends, uncover opportunities, and take proactive action to improve results
• Collaborate cross-functionally to refine and improve processes, drive revenue retention, and increase efficiency
• Foster a high-performing, inclusive culture rooted in transparency, accountability, and trust
• Support company-wide initiatives and contribute to broader strategic projects as needed

• Experience managing sales managers and building high-performing teams
• Ownership of a revenue channel or department
• Experience leading outbound SaaS sales teams in fast-paced, high-volume environments
• Strong analytical skills; comfortable using data to inform decisions and optimize performance
• Decisive, organized, and able to execute with speed and precision
• Results-oriented and entrepreneurial, with a passion for exceeding targets
• Excellent verbal and written communication skills
• Strong negotiation and influencing abilities
• Comfortable navigating ambiguity while upholding high standards and customer-centric solutions
• Proficiency with Salesforce, Excel, and Google Workspace

• Experience building outbound sales functions from the ground up, including processes, KPIs, and playbooks
• Demonstrated success in leading cross-functional projects that improved processes or unlocked new revenue streams
• Ability to analyze CAC/LTV, conversion rates, and other KPIs to provide insight and drive performance and accountability

This role offers an annual base salary plus variable pay based on business metrics and performance. This role has an annual starting salary range of $140,000 - $70,000 with On Target Earnings of 215,000 - 245,000. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz.

Benefits and perks include:

• Flexible Paid Time Off (PTO)
• Home internet stipend
• Medical, dental, and vision benefits
• Maternity/paternity leave program
• Employee Assistance Program (EAP)
• Professional Development Reimbursement Program
• 401(k) retirement savings plans (Pre-Tax and Roth)
• Flexible Spending Accounts (FSA) - Medical & Dependent Care
• Health Savings Account (HSA) with company contribution
• Healthy at Houzz program

Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.

We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers' efforts to be themselves and share their lives at work.

If you would like assistance or an accommodation due to a disability, please email us at This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.

Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans

Be Who You Are and Do What You Love at Houzz

About Houzz

When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. So they built Houzz. Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.

Our Mission and Core Values

We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we're all here for one purpose: make the home remodeling and design process more fun and productive for everyone.

Our Mission

To create the best experience for home renovation and design.

Our Core Values

We're a Community

We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.

We Build the Future

We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward.

We Make Things Happen

We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.

Patriot Mobile (PM) is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members with reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview:

The Outbound Sales Agent will perform outbound calls to prospective/current members interested in supporting Conservative causes by buying new lines of service. Leads come through our website, from events, and various lead generation sources. Ideal candidates are highly motivated, well-spoken, and want to join a growing service-centric team. They will enthusiastically communicate the four pillars of Patriot Mobile's mission statement and set expectations regarding the activation process. The primary function of our Outbound Sales Agent is to help prospective customers or current members make the decision to switch and/or add additional products and services, select the proper plans and services best for them and deliver a positive experience.

Essential Functions and Responsibilities:

· Achieve monthly sales and performance goals as outlined by management.

· Provide exceptional quality and service with every interaction. Successfully pass identified QA metrics designed specifically for the Patriot Mobile sales team.

· Adhere to all departmental policies and procedures, including Schedule Adherence (see below)

· Present information to prospects/members in a clear, concise, and professional manner.

· Value every call and lead; treat members with empathy and care.

· Respond to outbound lead follow-up promptly on assigned leads and consistently follow up with pipeline opportunities, while providing potential members with the information needed to confidently close the sale.

· Use a consultative sales approach to build rapport and determine the device/plan that best meets members' needs.

· Ensure all CRM requirements are adhered to and completed, including, but not limited to, member account information, leads, orders, upgrades, deals, and tasks.

· Stay current with Conservative causes and industry information, news, technology, and events.

· Responsible for completing required training and staying up to date with posted information and daily updates in the department and organization.

· Contribute to and help the MS team achieve Service Levels by being available to take inbound queue calls, when needed. Includes support in call queue during peak hours as required.

· Field inbound calls during high call volume spikes.

· Perform other duties as assigned by Patriot Mobile management.

Schedule Adherence

The Patriot Mobile leadership team goes to great lengths to staff to meet customer demands and enable our sales agents to maximize their commission structure. As such, schedule adherence is a way we respect and honor not only our customers, but our team members and ourselves.

The following expectations are set forth as part of our minimum job requirements:

· Adhere to individual posted schedules, including break times

· After call work should not exceed 3 minutes

· Display discretionary effort through a willingness to occasional work extra hours outside of regularly scheduled times

Required Knowledge/Skills/Abilities:

· Excellent verbal and written communication skills.

• Understand business-to-consumer selling process and phone sales techniques.
• Strong desire to succeed through self-motivation, customer service, and a great work ethic.
• Highly proficient computer skills with multiple programs open, including Microsoft Office.
• Dependable, including excellent attendance.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.

Education and Experience:

• Minimum 2 years of inside sales experience preferred, but not required.
• Associate's degree required from a regionally accredited college or equivalent combination of work and education experience.
• Bachelor's degree preferred from a regionally accredited college.

Physical Requirements:

· Must be able to sit or stand for long periods of time.

· Must be able to work in a variety of spaces to include cubicle, counter, and or desk areas.

· Must be able to lift and move items up to 25 pounds.

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.

Please note that a background check and drug screen will be required before the first day of employment.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re seeking Outbound Sales Agents to join our dynamic team and support a variety of exciting projects for some of the world’s most well-known brands. In this role, you’ll make outbound calls to prospective customers, promote products and services, and deliver exceptional customer experiences.

If you’re a persuasive communicator with a positive attitude and a passion for sales, this is your chance to grow with a company that invests in your success. Our industry leading training program ensures you’ll have the tools and support to thrive.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.  

Key Responsibilities:

• Make outbound calls to potential and existing customers
• Promote and upsell products and services based on customer needs
• Provide accurate information and resolve customer inquiries
• Use internal systems to manage accounts and process transactions
• Research and resolve issues in collaboration with other departments
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and protect customer data
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and performance expectations

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Excellent problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team player with strong interpersonal skills

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re seeking Outbound Sales Agents to join our dynamic team and support a variety of exciting projects for some of the world’s most well-known brands. In this role, you’ll make outbound calls to prospective customers, promote products and services, and deliver exceptional customer experiences.

If you’re a persuasive communicator with a positive attitude and a passion for sales, this is your chance to grow with a company that invests in your success. Our industry leading training program ensures you’ll have the tools and support to thrive.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Make outbound calls to potential and existing customers

• Promote and upsell products and services based on customer needs

• Provide accurate information and resolve customer inquiries

• Use internal systems to manage accounts and process transactions

• Research and resolve issues in collaboration with other departments

• Follow scripts, policies, and procedures to ensure consistency and compliance

• Maintain accurate records and protect customer data

• Escalate complex issues to supervisors or appropriate teams

• Stay current with training, updates, and system changes

• Meet attendance and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older

• High school diploma or equivalent

• Strong verbal and written communication skills

• Ability to type 20+ words per minute

• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Familiarity with Windows operating systems

• Dependable and punctual with a strong work ethic

• Excellent problem-solving and conflict resolution skills

• Customer-focused, empathetic, and solution-oriented

• Ability to multitask and manage time effectively

• Comfortable in a fast-paced, evolving environment

• Team player with strong interpersonal skills

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.

• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings: Secure your future with retirement savings programs, where available.

• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance: Access life insurance options to safeguard your loved ones.

• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training: Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2025-49099

Updated Date7/2/2025

DepartmentB2C Sales Representative Positions

ScheduleMultiple Options

BonusYes

EducationHigh School Diploma/GED

Min. Years Experience0

Company/BrandMCI

Location : LocationUS-GA-Pembroke

Career LevelEntry-Level

Employment TypeFull-Time

Reports ToSupervisor

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re seeking Outbound Sales Agents to join our dynamic team and support a variety of exciting projects for some of the world’s most well-known brands. In this role, you’ll make outbound calls to prospective customers, promote products and services, and deliver exceptional customer experiences.

If you’re a persuasive communicator with a positive attitude and a passion for sales, this is your chance to grow with a company that invests in your success. Our industry leading training program ensures you’ll have the tools and support to thrive.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Make outbound calls to potential and existing customers

• Promote and upsell products and services based on customer needs

• Provide accurate information and resolve customer inquiries

• Use internal systems to manage accounts and process transactions

• Research and resolve issues in collaboration with other departments

• Follow scripts, policies, and procedures to ensure consistency and compliance

• Maintain accurate records and protect customer data

• Escalate complex issues to supervisors or appropriate teams

• Stay current with training, updates, and system changes

• Meet attendance and performance expectations

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older

• High school diploma or equivalent

• Strong verbal and written communication skills

• Ability to type 20+ words per minute

• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Familiarity with Windows operating systems

• Dependable and punctual with a strong work ethic

• Excellent problem-solving and conflict resolution skills

• Customer-focused, empathetic, and solution-oriented

• Ability to multitask and manage time effectively

• Comfortable in a fast-paced, evolving environment

• Team player with strong interpersonal skills

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.

• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

• Retirement Savings: Secure your future with retirement savings programs, where available.

• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.

• Life Insurance: Access life insurance options to safeguard your loved ones.

• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

• Paid Training: Learn new skills while earning a paycheck.

• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

ID2025-49098

Updated Date7/2/2025

DepartmentB2C Sales Representative Positions

ScheduleMultiple Options

BonusYes

EducationHigh School Diploma/GED

Min. Years Experience0

Company/BrandMCI

Location : LocationUS-GA-Hinesville

Career LevelEntry-Level

Employment TypeFull-Time

Reports ToSupervisor

We're thrilled that you are interested in joining us here at the Amynta Group!

At the Amynta Group we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products that will help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as a UTS Outbound Sales Associate.
As a UTS Outbound Sales Associate with Amynta Group you will be responsible for contacting existing customers who have purchased or are eligible to purchase a Universal Technical Services extended service plan. UTS Associates make outbound phone calls to customers who are eligible to purchase a new service plan or renew an existing service plan. This position requires critical and innovative thinking to best assist our customers.

• Work Full Time in the office to provide a positive customer experience by performing high maximum Outbound call volumes and sales.
• This position qualifies for extensive service plan sales and upsell commissions.
• Provide a customer awareness to available services which add value to consumers.
• Listen attentively to the customer needs and concerns; provide a clear resolution.
• Meet customer expectations to provide education and offers for first contact resolution.
• Develop an extensive knowledge of Amynta Group product lines, service plans, and iFit subscriptions.
• Confirm customer understanding of the services and policies purchased
• Prepare accurate and completed work; ensure updates and discussions are saved to customer profiles.
• Communicate effectively with individuals/teams within the program to ensure high quality and timely expedition of customer orders.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve sales.
• Ability to envision product scenarios to effectively propose extended service plans.
• Solve problems that are sometimes unusual and may require reliance on conceptual thinking.
• Review orders and make appropriate corrections.
• Review, evaluate and report to management for special assignments.
• Participate in training for Software, Mechanical, and Electrical issues.
• Have a working knowledge of web-based computer systems.
• Other duties as assigned.

• Minimum of a High School diploma or GED
• Minimum of 2-3 years of sales experience, Call Center Sales, Outbound Sales, Chat Sales, Door to Door Sales, Corporate Sales, etc
• Demonstrated ability to achieve sales goals
• Proficient computer and technical skills
• This position is eligible to work remote for individuals with proven sales
• Strong written and verbal communication skills
• Excellent Attendance and Performance References
• Knowledge of insurance products preferred
• Flexible schedule
• Full time employment 5 days per week

• Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.
• Highly competitive compensation.
• Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)
• 401(k) with company match.
• A PTO policy that ensures you can find a happy work-to-life balance.
• Collaborative workspace and environment.