3,218 Payment Manager jobs in the United States

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary :

The Payment Processing Manager supports, maintains, and monitors the cash posting activities to ensure timely and accurate application to consumer automobile loans and in accordance with industry regulations and company policies. Identifies and resolves balance issues resulting from posting activities.

• Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities.
• Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing.
• Serve as the second-level escalation point for default services, remarketing, and third-party inquiries.
• Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency.
• Conduct regular audits to ensure data accuracy, compliance, and adherence to service level agreements (SLAs).
• Support departmental projects and ensure compliance with all regulatory and industry standards.
• Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies.
• Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability.
• Maintain and enforce up-to-date standard operating procedures (SOPs) and process documentation.
• Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 5 years of experience in payment processing or a related field.
• At least 2 years of leadership or supervisory experience required.
• Automotive industry experienceparticularly with specialty services (repossessions, bankruptcy, etc.), strong plus

Education:

• Bachelors degree preferred; or an equivalent combination of a high school diploma and a minimum of six years of relevant work experience.

Skills Required:

• Demonstrates strong verbal, written, and interpersonal communication skills; fosters a collaborative environment that encourages new ideas and supports organizational growth.
• Effectively compiles, analyzes, and presents data to both department and senior leadership; actively engages in meetings and communicates complex information clearly.
• Maintain professionalism and confidentiality while resolving conflicts, delivering excellent customer service, and managing emotional or sensitive situations with empathy and tact.
• Exhibits strong organizational and time management skills; consistently meets deadlines, delegates effectively, and thrives in fast-paced, high-pressure environments.
• Brings advanced proficiency in Microsoft Office and problem-solving; applies analytical thinking to develop innovative solutions and support team performance.

Leadership or supervisory skills required

• Recruits, interviews, hires, and trains new team members, ensuring alignment with department needs.
• Oversee daily operations and monitors team performance to ensure efficiency and quality outcomes.
• Conducts timely performance evaluations and manages disciplinary actions in accordance with company policy.
• Supports staff development through effective delegation, mentorship, and skill-building opportunities.
• Promotes a balanced team environment by providing hands-on support and making timely, strategic decisions aligned with organizational goals.
• Overtime required required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX

Qualifications Preferred:

• Minimum of five years experience managing teams of 10+, with a focus on shared services and process improvement initiatives.
• At least two years of experience in the automotive or captive financing industry, with strong knowledge of industry policies and procedures.
• Proven leadership in fast-paced, regulated environments with a solid understanding of SOX, compliance, and audit requirements.
• Skilled in interpreting complex financial and operational documents; proficient in mathematical functions and data analysis.
• Effective communicator with the ability to present to diverse groups and drive cross-functional collaboration.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary :

The Payment Processing Manager supports, maintains, and monitors the cash posting activities to ensure timely and accurate application to consumer automobile loans and in accordance with industry regulations and company policies. Identifies and resolves balance issues resulting from posting activities.

Essential Duties and Responsibilities :

• Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities.
• Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing.
• Serve as the second-level escalation point for default services, remarketing, and third-party inquiries.
• Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency.
• Conduct regular audits to ensure data accuracy, compliance, and adherence to service level agreements (SLAs).
• Support departmental projects and ensure compliance with all regulatory and industry standards.
• Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies.
• Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability.
• Maintain and enforce up-to-date standard operating procedures (SOPs) and process documentation.
• Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum of 5 years of experience in payment processing or a related field.
• At least 2 years of leadership or supervisory experience required.
• Automotive industry experience—particularly with specialty services (repossessions, bankruptcy, etc.), strong plus

Education:

• Bachelor’s degree preferred; or an equivalent combination of a high school diploma and a minimum of six years of relevant work experience.

Skills Required:

• Demonstrates strong verbal, written, and interpersonal communication skills; fosters a collaborative environment that encourages new ideas and supports organizational growth.
• Effectively compiles, analyzes, and presents data to both department and senior leadership; actively engages in meetings and communicates complex information clearly.
• Maintain professionalism and confidentiality while resolving conflicts, delivering excellent customer service, and managing emotional or sensitive situations with empathy and tact.
• Exhibits strong organizational and time management skills; consistently meets deadlines, delegates effectively, and thrives in fast-paced, high-pressure environments.
• Brings advanced proficiency in Microsoft Office and problem-solving; applies analytical thinking to develop innovative solutions and support team performance.

Leadership or supervisory skills required

• Recruits, interviews, hires, and trains new team members, ensuring alignment with department needs.
• Oversee daily operations and monitors team performance to ensure efficiency and quality outcomes.
• Conducts timely performance evaluations and manages disciplinary actions in accordance with company policy.
• Supports staff development through effective delegation, mentorship, and skill-building opportunities.
• Promotes a balanced team environment by providing hands-on support and making timely, strategic decisions aligned with organizational goals.

• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX

Qualifications Preferred:

• Minimum of five years’ experience managing teams of 10+, with a focus on shared services and process improvement initiatives.
• At least two years of experience in the automotive or captive financing industry, with strong knowledge of industry policies and procedures.
• Proven leadership in fast-paced, regulated environments with a solid understanding of SOX, compliance, and audit requirements.
• Skilled in interpreting complex financial and operational documents; proficient in mathematical functions and data analysis.

• Effective communicator with the ability to present to diverse groups and drive cross-functional collaboration.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Responsibilities

Team Intro: The Payment team of U.S. Data Security department of TikTok provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on - to ensure that users have a smooth and secure payment experience on TikTok platform. As a Product Manager with Payments team , you will partner with cross-functional teams to develop and execute product strategies that streamline payment experiences for buyers, sellers, and creators across TikTok Shop, TikTok Live, and other monetization verticals. Drive platform growth by prioritizing secure, user-centric payment solutions and collaborate with risk management teams to implement fraud prevention measures and ensure transaction integrity. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Strategic Vision & Roadmap: Own product vision, strategies and develop clear product roadmap for Payment and risk mitigation by analyzing and identifying business problems/opportunities. - Collaborative Product Development: Work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes. - Business Alignment: Foster strong relations with the key stakeholders, for example operation team, product operation team, customer support team, etc. align goal, priority and roadmap with key stakeholders. Plan key product initiatives and push key stakeholders to achieve the goals. - Performance Analytics: Provide critical insights into product performance. Understand user's pain points and how to address the gaps. - Research & Investigations: Lead investigative endeavors to really understand our users' key asks, understand the product best practice in US markets.

Qualifications

Minimum Qualifications: - 4+ years of experience in product management ideally in consumer-facing internet companies. - Specific domain expertise in credit products, such as Buy Now, Pay Later (BNPL), card issuing, or consumer lending. - Experience managing products that require close collaboration with legal, compliance, and external financial partners. - Deep understanding of the e-commerce and online marketplace ecosystems. - Excellent communication skills, with the ability to articulate complex financial and technical concepts to diverse stakeholders Preferred Qualifications: - Direct experience in the fintech, payments, or financial services space is strongly preferred. - Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders - Broad technical knowledge and in-depth understanding of frontend, backend, machine learning / algorithms and platform products. - Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution. - Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team

Job Information

(For Pay Transparency)Compensation Description (Annually)

The base salary range for this position in the selected city is $ - $ annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

As a Product Manager in Merchant Services Platform team, you are an integral part of the team that innovates new product offerings, grows the business and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. You will be responsible for researching industry trends, assessing the competitive landscape, and identifying best practices to deliver optimal solutions that meet client needs and payment brand requirements for global processing. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Provide design and thought leadership within the team to develop solutions that align with business requirements, utilizing established integration patterns.
• Conduct research and analyze industry trends to evaluate the competitive landscape and identify best practices.
• Identify optimal solutions that fulfill client needs and meet payment brand requirements for global processing.
• Collaborate with data modelers to create clear specifications for use by clients and delivery teams.
• Lead the testing of interface designs to ensure they meet objectives; Work closely with delivery teams to ensure specifications are implemented as intended; Establish metrics to evaluate the effectiveness of solutions.
• Monitor product performance through reports, dashboards, and periodic stakeholder reviews.
• Design product platforms with APIs, services, and data-driven insights that deliver world-class experiences across payments processing, with an emphasis on funding.
• Collaborate with internal partners to maintain a leadership position for JPMorgan payment services in merchant processing funding.
• Provide a clear, documented vision and scope via use cases, product requirements, epics, and stories to support agile scrum teams.
• Manage the product roadmap, balancing stakeholder inputs and thin-sliced release outputs.
• Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues.
• Partner with teams (product, technology, operations, client advocacy, controls) to manage resourcing, controls, readiness, and go-to-market plans.
• Graduate degree or equivalent practical experience.
• Critical thinking skills and demonstrated ability with analytics.
• Strong experience with card networks and payment brand rules and regulations, specifications, and interchange, as well as value-added services such as tokenization and 3DS.
• Extensive experience in merchant acquiring, with international experience.
• Strong experience in payments product development or platform transformation.
• Experience with modern technology stacks, including cloud, big data, microservices, APIs, etc.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proven track record of managing new product launches or transformations of mission-critical payment platforms.
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives.
• Strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
• Strong influencing and partnership skills to drive cross-functional teams.
• Ability to productively work in a matrix management organization; Positive, team-oriented attitude and inspiring skills are a must; Approximately 20% travel can be expected.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Manager, Payment Intelligence

AArete is one-of-a-kind when it comes to consulting firm culture.

We're a global, innovative management and technology consulting firm, with offices in the U.S., India, and the U.K. Our name comes from the Greek word for excellence: "Arete." And excellence is exactly what we strive for.

Our success starts with enriching and empowering our people. From robust career development planning to competitive life and wellness benefits, AArete's "Culture of Care" takes a holistic approach to the employee experience.

AAretians (our team members) are leaders at every level. You are encouraged to unlock your full potential by directly contributing to our mission and prioritizing space for personal development and fulfillment.

The Role

Health plans face continued challenges in reimbursing claims on-time and accurately. AArete's consulting service line, Payment Intelligence goes beyond typical payment integrity to ensure erroneous and inefficient payments are identified, rectified, and recouped to prevent them in the future. Our Payment Intelligence team addresses issues with payment policies, provider contracts, provider data, covered benefits, member eligibility and prior authorizations.

In this role, the manager will be responsible for leading Payment Intelligencein client delivery. The position will reporttoa Payment IntelligenceManaging Director. The individual will be the subject matter expert on strategies to help our clients ensure proper claims paymentthrough the use of(1) claims analytics, (2) process improvements, (3) integration of automation/technology, and (4) configurations setups. This role will also support the internal development of Payment Intelligence initiatives.

Work You'll Do

• Proactively lead the team in understanding client needs and challenges, driving initiatives to solve issues and meet goals within specified timelines, while remaining deeply involved in the day-to-day aspects of the work
• Collaborate with Managing Directors, Vice Presidents, and Directors to set project strategies and ensure alignment with client objectives, all while actively contributing to the project execution
• Oversee and manage the development, identification and root causeof payment accuracy opportunities through remediation with clientcounterparts
• Lead and mentor teams in utilizing analytics to uncover claims payment opportunities through your knowledge of standard payment methodologies including Prospective Payment Systems (IPPS/OPPS), fee for service, Groupers, RUG, etc.
• Drive the advancement of automation solutions for clients ensuring efficiency and scalability
• Stay ahead of regulatory changes, industry trends, and market shifts impacting health plan reimbursement and translate insights into actionable strategies
• Ensure the quality and accuracy of client deliverables while managing stakeholder expectations
• Exercise excellent judgement and clear and direct communication in all aspects of your work
• Lead, mentor, and coach team members on client and internal projects, fostering a collaborative environment while maintaining active involvement in execution
• Other duties as assigned

Requirements

• 6+ years of experience in a role within consulting, provider revenue cycle, a payment integrity vendor, and/or a payer organization
• 2+ years of people management experience, with proven ability to lead and work closely with teams while also managing day-to-day responsibilities
• Expertise in claims processing across multiple lines of business, including Medicare, Medicaid, ACA/Marketplace, Commercial, and Duals
• Experience across various spend areas, including professional, ancillary, outpatient, and inpatient services
• Ability to analyze claims to ensure accuracy and compliance
• Knowledge of industry vendors and tools related to claims processing, provider data, and contract management
• Understanding of end-to-end claims processes, including claims management, provider lifecycle, and network optimization
• Strong professional communication skills, including written, verbal, interpersonal, and in-person presentation expertise
• Experience coaching and mentoring team members
• Advanced proficiency utilizing Microsoft Excel and basic/intermediate SQL for data analysis, and PowerPoint
• Strong analytical, data interpretation, and problem-solving skills
• Ability to identify client savings opportunities and develop actionable business cases
• Bachelor's degree or equivalent
• Direct client interaction with possible travel to client locations
• Must be legally authorized to work in the United States without the need for employer sponsorship

Preferred Requirements

• Policy & Claims Editing Expertise
  • Interpretation of healthcare policies and regulations
  • Experience in reimbursement policy writing and claims editing
  • Proficiency in data mining to detect errors and inconsistencies
  • Ability to crosswalk and compare edits and policies
  • Knowledge of claims editing processes, including Prepay/Post-Pay, COB, Subrogation, Fraud Detection, and Medical Record Reviews
• Contract Configuration & Provider Data Expertise
  • Interpretation of provider contract terms and pricing methodologies, including fee schedules, per diem, DRGs, cost-plus, and outlier payments
  • Understanding of contract carve-outs, including bundled services, readmissions, and reductions
  • Experience in contract pricing and claims reimbursement analysis
  • Ability to price and reprice claims based on contractual agreements
  • Understanding of provider TIN and NPI relationships
  • Knowledge of the provider lifecycle, including Credentialing, Data Management, Contracting, and Configuration
  • Familiarity with network processes, including Optimization, Adequacy, and Pricing
• Familiarity with claims adjudication systems (e.g., Facets, QNXT, Amisys, etc.)
• Based in Chicago, IL, and flexible to work from our Chicago office as needed

Compensation & Benefits

• Flexible PTO, monthly half-day refuels, volunteer time off, 10 paid holidays
• Own Your Day flexible work policy
• Competitive majority employer-paid benefits: Medical, Dental, Vision, 401K Match
• Generous paid parental leave options
• Employer paid Life Insurance, STD, LTD
• Charitable contribution matching program
• New client commission opportunities and referral bonus program
• Bike share discount program

The estimated base salary range for this position is $130,000 - $165,000. In addition to this base salary, individuals may be eligible for an annual discretionary bonus. This range is a part of a competitive, total compensation package together with our majority employer-paid benefits and incentive pay for eligible roles. Please note that this range is a guideline and individual total compensation may vary due to numerous factors including but not limited to experience level, certifications, and other relevant business considerations.

AArete will accept applications until the position is filled. The job posting will be removed once the role is no longer available.

We put humans at the center of our work

We're a global management and technology consulting firm specializing in strategic profitability improvement, digital transformation, and strategy & change for clients. Our cross-industry solutions are powered by a digital-first mindset, market intelligence, and data-driven approach to deliver purposeful change, actionable insights, and guaranteed results.

But what sets us apart is our people. We are guided by our deeply embedded guiding principles: Excellence, Passion, Loyalty to Clients, Stewardship, Family, Community, Sustainability, and Inclusion.

And we've been recognized as a top firm to work for by companies like Forbes, Top Workplaces Chicago Tribune, and Consulting Magazine.

We've earned a Great Place to Work Certification and been named a World's Best Management Consulting Firm by Forbes, Vault's Top 50 Firms to Work For, Crain's Chicago Business Fast 50, Inc 5000's Fastest Growing Firms, and Consulting Magazine's Fastest Growing Firms.

Learn more about our award-winning culture

We are an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-DNI

Manager, Payment Intelligence

AArete is one-of-a-kind when it comes to consulting firm culture.

We're a global, innovative management and technology consulting firm, with offices in the U.S., India, and the U.K. Our name comes from the Greek word for excellence: "Arete." And excellence is exactly what we strive for.

Our success starts with enriching and empowering our people. From robust career development planning to competitive life and wellness benefits, AArete's "Culture of Care" takes a holistic approach to the employee experience.

AAretians (our team members) are leaders at every level. You are encouraged to unlock your full potential by directly contributing to our mission and prioritizing space for personal development and fulfillment.

The Role

Health plans face continued challenges in reimbursing claims on-time and accurately. AArete's consulting service line, Payment Intelligence goes beyond typical payment integrity to ensure erroneous and inefficient payments are identified, rectified, and recouped to prevent them in the future. Our Payment Intelligence team addresses issues with payment policies, provider contracts, provider data, covered benefits, member eligibility and prior authorizations.

In this role, the manager will be responsible for leading Payment Intelligencein client delivery. The position will reporttoa Payment IntelligenceManaging Director. The individual will be the subject matter expert on strategies to help our clients ensure proper claims paymentthrough the use of(1) claims analytics, (2) process improvements, (3) integration of automation/technology, and (4) configurations setups. This role will also support the internal development of Payment Intelligence initiatives.

Work You'll Do

• Proactively lead the team in understanding client needs and challenges, driving initiatives to solve issues and meet goals within specified timelines, while remaining deeply involved in the day-to-day aspects of the work
• Collaborate with Managing Directors, Vice Presidents, and Directors to set project strategies and ensure alignment with client objectives, all while actively contributing to the project execution
• Oversee and manage the development, identification and root causeof payment accuracy opportunities through remediation with clientcounterparts
• Lead and mentor teams in utilizing analytics to uncover claims payment opportunities through your knowledge of standard payment methodologies including Prospective Payment Systems (IPPS/OPPS), fee for service, Groupers, RUG, etc.
• Drive the advancement of automation solutions for clients ensuring efficiency and scalability
• Stay ahead of regulatory changes, industry trends, and market shifts impacting health plan reimbursement and translate insights into actionable strategies
• Ensure the quality and accuracy of client deliverables while managing stakeholder expectations
• Exercise excellent judgement and clear and direct communication in all aspects of your work
• Lead, mentor, and coach team members on client and internal projects, fostering a collaborative environment while maintaining active involvement in execution
• Other duties as assigned

Requirements

• 6+ years of experience in a role within consulting, provider revenue cycle, a payment integrity vendor, and/or a payer organization
• 2+ years of people management experience, with proven ability to lead and work closely with teams while also managing day-to-day responsibilities
• Expertise in claims processing across multiple lines of business, including Medicare, Medicaid, ACA/Marketplace, Commercial, and Duals
• Experience across various spend areas, including professional, ancillary, outpatient, and inpatient services
• Ability to analyze claims to ensure accuracy and compliance
• Knowledge of industry vendors and tools related to claims processing, provider data, and contract management
• Understanding of end-to-end claims processes, including claims management, provider lifecycle, and network optimization
• Strong professional communication skills, including written, verbal, interpersonal, and in-person presentation expertise
• Experience coaching and mentoring team members
• Advanced proficiency utilizing Microsoft Excel and basic/intermediate SQL for data analysis, and PowerPoint
• Strong analytical, data interpretation, and problem-solving skills
• Ability to identify client savings opportunities and develop actionable business cases
• Bachelor's degree or equivalent
• Direct client interaction with possible travel to client locations
• Must be legally authorized to work in the United States without the need for employer sponsorship

Preferred Requirements

• Policy & Claims Editing Expertise
  • Interpretation of healthcare policies and regulations
  • Experience in reimbursement policy writing and claims editing
  • Proficiency in data mining to detect errors and inconsistencies
  • Ability to crosswalk and compare edits and policies
  • Knowledge of claims editing processes, including Prepay/Post-Pay, COB, Subrogation, Fraud Detection, and Medical Record Reviews
• Contract Configuration & Provider Data Expertise
  • Interpretation of provider contract terms and pricing methodologies, including fee schedules, per diem, DRGs, cost-plus, and outlier payments
  • Understanding of contract carve-outs, including bundled services, readmissions, and reductions
  • Experience in contract pricing and claims reimbursement analysis
  • Ability to price and reprice claims based on contractual agreements
  • Understanding of provider TIN and NPI relationships
  • Knowledge of the provider lifecycle, including Credentialing, Data Management, Contracting, and Configuration
  • Familiarity with network processes, including Optimization, Adequacy, and Pricing
• Familiarity with claims adjudication systems (e.g., Facets, QNXT, Amisys, etc.)
• Based in Chicago, IL, and flexible to work from our Chicago office as needed

Compensation & Benefits

• Flexible PTO, monthly half-day refuels, volunteer time off, 10 paid holidays
• Own Your Day flexible work policy
• Competitive majority employer-paid benefits: Medical, Dental, Vision, 401K Match
• Generous paid parental leave options
• Employer paid Life Insurance, STD, LTD
• Charitable contribution matching program
• New client commission opportunities and referral bonus program
• Bike share discount program

The estimated base salary range for this position is $130,000 - $165,000. In addition to this base salary, individuals may be eligible for an annual discretionary bonus. This range is a part of a competitive, total compensation package together with our majority employer-paid benefits and incentive pay for eligible roles. Please note that this range is a guideline and individual total compensation may vary due to numerous factors including but not limited to experience level, certifications, and other relevant business considerations.

AArete will accept applications until the position is filled. The job posting will be removed once the role is no longer available.

We put humans at the center of our work

We're a global management and technology consulting firm specializing in strategic profitability improvement, digital transformation, and strategy & change for clients. Our cross-industry solutions are powered by a digital-first mindset, market intelligence, and data-driven approach to deliver purposeful change, actionable insights, and guaranteed results.

But what sets us apart is our people. We are guided by our deeply embedded guiding principles: Excellence, Passion, Loyalty to Clients, Stewardship, Family, Community, Sustainability, and Inclusion.

And we've been recognized as a top firm to work for by companies like Forbes, Top Workplaces Chicago Tribune, and Consulting Magazine.

We've earned a Great Place to Work Certification and been named a World's Best Management Consulting Firm by Forbes, Vault's Top 50 Firms to Work For, Crain's Chicago Business Fast 50, Inc 5000's Fastest Growing Firms, and Consulting Magazine's Fastest Growing Firms.

Learn more about our award-winning culture

We are an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-DNI

Manager, Payment Intelligence

AArete is one-of-a-kind when it comes to consulting firm culture.

We're a global, innovative management and technology consulting firm, with offices in the U.S., India, and the U.K. Our name comes from the Greek word for excellence: "Arete." And excellence is exactly what we strive for.

Our success starts with enriching and empowering our people. From robust career development planning to competitive life and wellness benefits, AArete's "Culture of Care" takes a holistic approach to the employee experience.

AAretians (our team members) are leaders at every level. You are encouraged to unlock your full potential by directly contributing to our mission and prioritizing space for personal development and fulfillment.

The Role

Health plans face continued challenges in reimbursing claims on-time and accurately. AArete's consulting service line, Payment Intelligence goes beyond typical payment integrity to ensure erroneous and inefficient payments are identified, rectified, and recouped to prevent them in the future. Our Payment Intelligence team addresses issues with payment policies, provider contracts, provider data, covered benefits, member eligibility and prior authorizations.

In this role, the manager will be responsible for leading Payment Intelligencein client delivery. The position will reporttoa Payment IntelligenceManaging Director. The individual will be the subject matter expert on strategies to help our clients ensure proper claims paymentthrough the use of(1) claims analytics, (2) process improvements, (3) integration of automation/technology, and (4) configurations setups. This role will also support the internal development of Payment Intelligence initiatives.

Work You'll Do

• Proactively lead the team in understanding client needs and challenges, driving initiatives to solve issues and meet goals within specified timelines, while remaining deeply involved in the day-to-day aspects of the work
• Collaborate with Managing Directors, Vice Presidents, and Directors to set project strategies and ensure alignment with client objectives, all while actively contributing to the project execution
• Oversee and manage the development, identification and root causeof payment accuracy opportunities through remediation with clientcounterparts
• Lead and mentor teams in utilizing analytics to uncover claims payment opportunities through your knowledge of standard payment methodologies including Prospective Payment Systems (IPPS/OPPS), fee for service, Groupers, RUG, etc.
• Drive the advancement of automation solutions for clients ensuring efficiency and scalability
• Stay ahead of regulatory changes, industry trends, and market shifts impacting health plan reimbursement and translate insights into actionable strategies
• Ensure the quality and accuracy of client deliverables while managing stakeholder expectations
• Exercise excellent judgement and clear and direct communication in all aspects of your work
• Lead, mentor, and coach team members on client and internal projects, fostering a collaborative environment while maintaining active involvement in execution
• Other duties as assigned

Requirements

• 6+ years of experience in a role within consulting, provider revenue cycle, a payment integrity vendor, and/or a payer organization
• 2+ years of people management experience, with proven ability to lead and work closely with teams while also managing day-to-day responsibilities
• Expertise in claims processing across multiple lines of business, including Medicare, Medicaid, ACA/Marketplace, Commercial, and Duals
• Experience across various spend areas, including professional, ancillary, outpatient, and inpatient services
• Ability to analyze claims to ensure accuracy and compliance
• Knowledge of industry vendors and tools related to claims processing, provider data, and contract management
• Understanding of end-to-end claims processes, including claims management, provider lifecycle, and network optimization
• Strong professional communication skills, including written, verbal, interpersonal, and in-person presentation expertise
• Experience coaching and mentoring team members
• Advanced proficiency utilizing Microsoft Excel and basic/intermediate SQL for data analysis, and PowerPoint
• Strong analytical, data interpretation, and problem-solving skills
• Ability to identify client savings opportunities and develop actionable business cases
• Bachelor's degree or equivalent
• Direct client interaction with possible travel to client locations
• Must be legally authorized to work in the United States without the need for employer sponsorship

Preferred Requirements

• Policy & Claims Editing Expertise
  • Interpretation of healthcare policies and regulations
  • Experience in reimbursement policy writing and claims editing
  • Proficiency in data mining to detect errors and inconsistencies
  • Ability to crosswalk and compare edits and policies
  • Knowledge of claims editing processes, including Prepay/Post-Pay, COB, Subrogation, Fraud Detection, and Medical Record Reviews
• Contract Configuration & Provider Data Expertise
  • Interpretation of provider contract terms and pricing methodologies, including fee schedules, per diem, DRGs, cost-plus, and outlier payments
  • Understanding of contract carve-outs, including bundled services, readmissions, and reductions
  • Experience in contract pricing and claims reimbursement analysis
  • Ability to price and reprice claims based on contractual agreements
  • Understanding of provider TIN and NPI relationships
  • Knowledge of the provider lifecycle, including Credentialing, Data Management, Contracting, and Configuration
  • Familiarity with network processes, including Optimization, Adequacy, and Pricing
• Familiarity with claims adjudication systems (e.g., Facets, QNXT, Amisys, etc.)
• Based in Chicago, IL, and flexible to work from our Chicago office as needed

Compensation & Benefits

• Flexible PTO, monthly half-day refuels, volunteer time off, 10 paid holidays
• Own Your Day flexible work policy
• Competitive majority employer-paid benefits: Medical, Dental, Vision, 401K Match
• Generous paid parental leave options
• Employer paid Life Insurance, STD, LTD
• Charitable contribution matching program
• New client commission opportunities and referral bonus program
• Bike share discount program

The estimated base salary range for this position is $130,000 - $165,000. In addition to this base salary, individuals may be eligible for an annual discretionary bonus. This range is a part of a competitive, total compensation package together with our majority employer-paid benefits and incentive pay for eligible roles. Please note that this range is a guideline and individual total compensation may vary due to numerous factors including but not limited to experience level, certifications, and other relevant business considerations.

AArete will accept applications until the position is filled. The job posting will be removed once the role is no longer available.

We put humans at the center of our work

We're a global management and technology consulting firm specializing in strategic profitability improvement, digital transformation, and strategy & change for clients. Our cross-industry solutions are powered by a digital-first mindset, market intelligence, and data-driven approach to deliver purposeful change, actionable insights, and guaranteed results.

But what sets us apart is our people. We are guided by our deeply embedded guiding principles: Excellence, Passion, Loyalty to Clients, Stewardship, Family, Community, Sustainability, and Inclusion.

And we've been recognized as a top firm to work for by companies like Forbes, Top Workplaces Chicago Tribune, and Consulting Magazine.

We've earned a Great Place to Work Certification and been named a World's Best Management Consulting Firm by Forbes, Vault's Top 50 Firms to Work For, Crain's Chicago Business Fast 50, Inc 5000's Fastest Growing Firms, and Consulting Magazine's Fastest Growing Firms.

Learn more about our award-winning culture

We are an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-DNI