529 Payment Operations jobs in the United States

**ABOUT THIS POSITION**
We're looking for a motivated, detail-oriented Print Services Operations Specialist to join our fast-paced and growing Payment Operations team. This role plays a key part in supporting Waystar's Patient Statements solutions, which are critical to delivering a best-in-class financial experience for patients and providers.
As an Operations Specialist, you will serve as a tier 2 support specialist, working from an active case queue to resolve technical issues, managing client requests, and ensuring the accurate processing and delivery of patient statement data. This position requires a strong understanding of structured data formats, excellent organizational and communication skills, and the ability to work collaboratively across internal teams and external partners.
This is a support-focused role that also involves project manager-like responsibilities, including coordinating statement setups, managing updates, troubleshooting file errors or other issues, and following through on resolution of complex issues.
**WHAT YOU'LL DO**
+ Manage and respond to client cases from a centralized support queue, ensuring timely resolution of all requests and issues
+ Analyze and troubleshoot data files in various formats (e.g., .txt, .csv, .xml, .pdf) to validate content and resolve formatting or delivery issues
+ Use tools such as UltraEdit, Adobe Acrobat, and Microsoft Excel to examine data, verify outputs, and assist in technical troubleshooting
+ Act as the primary point of contact for assigned cases involving statement setups, configuration changes, troubleshooting errors, and general inquiries
+ Coordinate with internal teams and external vendors to track progress, communicate updates, and follow through to resolution in a structured, organized manner
+ Collaborate cross-functionally to identify root causes and implement solutions for both routine and escalated support cases
+ Maintain clear, organized documentation of case activity, findings, client communication, and solution steps
+ Support new client implementations by configuring and validating statement output based on client requirements
+ Contribute to internal knowledgebase documentation and process improvement initiatives to enhance team efficiency and service quality
**WHAT YOU'LL NEED**
+ Bachelor's degree is required
+ Medical Practice experience
+ Experience with the implementation of a system software
+ Demonstrated experience in project management
+ Ability to multi-task and prioritize effectively
+ Serve as a liaison between client and internal project team
+ Ability to adapt to various levels and possess influencing skills at all levels
+ Must be a quick learner and self-motivated
+ Demonstrated problem solving skills, be process driven, but must be able to work in a team environment
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2730

**Duties & Responsibilities**
Transaction Processing & Settlement
+ Oversight of incoming and outgoing FX payments across multiple currencies and settlement systems
+ Oversight of trade details that are entered into the bank's operations system in alignment with front-office confirmations.
+ Ensure timely settlement of FX spot, forward, swap, and option transactions.
Reconciliation & Investigations
+ Perform daily reconciliations of nostro/vostro accounts and investigate discrepancies.
+ Resolve settlement fails, payment delays, and trade breaks in coordination with counterparties, custodians, and internal teams.
+ Maintain accurate records for audit and regulatory purposes.
Compliance & Risk Control
+ Ensure adherence to internal risk controls, operational procedures, and anti-money laundering (AML) / sanctions screening requirements.
+ Escalate unusual activity or potential fraud to compliance and management promptly.
+ Support compliance with global regulatory reporting requirements
Client & Internal Support
+ Provide operational support to corporate and institutional clients for FX transactions.
+ Liaise with front-office traders, relationship managers, and treasury teams to ensure smooth trade execution.
+ Address client inquiries regarding payment status, transaction charges, and settlement timelines.
+ Prepare and present reports on foreign exchange activities for presentation to senior management.
+ Provide client portal training to existing and prospective clients
+ Develop & maintain relationships with partner banks
+ Provide training and support to other team members on foreign exchange matters.
Continuous Improvement
+ Contribute to process improvement initiatives to enhance operational efficiency and reduce settlement risk.
+ Participate in testing and implementation of system upgrades or new payment platforms.
+ Perform other duties as assigned
**Knowledge & Skills**
MINIMUM:
+ Strong understanding of international payment systems and SWIFT message formats (MT103, MT202, MT300, etc.).
+ Strong understand of the global currency markets
+ Proficiency in FX trading platforms and financial software
+ Familiarity with FX products (spot, forward, swaps, options).
+ Knowledge of AML, sanctions screening, and regulatory requirements for cross-border transactions.
+ Proficiency in Microsoft Excel and banking operations systems
+ High attention to detail, strong problem-solving skills, and ability to work under tight deadlines.
+ Ability to communicate clearly with coworkers, managers, business partners, and clients, written and verbally
+ Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
+ Demonstrates ability to work effectively in a team environment
+ Demonstrate knowledge of risk types and ability to mitigate independently or escalate appropriately
+ Possesses strong customer services skills
+ Ability to work autonomously, escalating issues or problems as appropriate
+ Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager
PREFERRED:
+ Accuracy and attention to detail in high-volume, high-value environments.
+ Strong communication skills for interaction with global counterparties and clients.
+ Ability to prioritize tasks and manage time effectively.
+ Adaptability to changing regulatory, technological, and market environments
+ Ability to understand processes end to end and cross-functional work with other operational units
+ Demonstrates strong problem-solving skills
+ Strong analytical skills
**Requirements**
_MINIMUM_ _:_
+ Bachelor's degree in finance, Business, Economics, or related field
+ 5 years of experience in FX payment operations and FX settlements within a banking environment.
_PREFERRED_ _:_
+ 5+ years of experience in FX payment operations and FX settlements within a banking environment.
**Work Environment:**
Hybrid
**Supervision/Management:**
None
**Compensation Range:**
$57,760.00 - $124,170.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
**Are you ready to be part of something more?**
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _to let us know the nature of your request._
_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates ( _to understand how we collect and use your personal information when you apply for employment with UMB._
**_Who we are_**
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
Learn more about UMB's vision ( out the road to a career at UMB

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
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**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
JOB SUMMARY
Under administrative supervision, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit. Assist with the creation of action plans and design implementation plans for efficiencies and improvements, reviewing and presenting to business unit leadership.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze assignments, gather pertinent data based on compliance, regulatory, and procedural requirements, then use this information to determine resolutions to complex issues and issues impacting multiple lines of business or significant populations of the business portfolio.
2. Gather, document, and maintain statistics, records, and reports that help establish policies, procedures and quality control standards, adhering to protocols for escalating requests to leadership.
3. Work with leadership and risk partners to ensure compliance and proper risk controls are practiced relative to business unit processes and required department or regulatory policies.
4. Proactively develop new processes and routinely update existing procedures to meet business unit changes, ensuring compliance with policies and government regulations.
5. Act as a catalyst for change in making recommendations for stream-lining functions and processes.
6. Provide input, testing, and support for business unit systems, processes, and policies.
7. Support project-oriented work efforts in the areas of research, remediation, and resolution, productivity improvement and quality enhancements.
8. Utilize data compiled using computer and/or mainframe-based systems and software to prepare reports, graphs and charts of data developed.
9. Build knowledge and comprehension of processing capabilities and functionality of origination and servicing systems utilized by the business unit. Using this knowledge, demonstrate understanding of process and platform interdependencies and act as Subject Matter Expert on one or more the processing capabilities and functions, perpetually developing and strengthening knowledge.
10. Demonstrated ability and initiative to observe and gather facts to determine next steps and to arrive at a logical resolution. This is accomplished by observing processes, procedures, flow charts, regulatory requirements, and analyzing case data.
**QUALIFICATIONS**
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate's degree or equivalent education
2. 4+ years training or work-related experience in business, finance, lending, compliance/risk or operational environment
3. Skillful in basic computer applications such as Microsoft Office software products
4. Professional, courteous, effective verbal and written communication skills
5. Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment
6. Strong adaptability skills to changing & competing priorities based on business needs and conditions
7. Solid organizational and interpersonal skills
**Preferred Qualifications:**
1. Bachelor's degree in Business Administration, Banking, Finance, Lending, Compliance/Risk or Operations or other related fields
2. Previous experience digital or electronic Payments-related functions
3. Exposure to the Payment Card and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.)
4. Previous experience in an operational analyst role
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

Step into a high-impact leadership role where your expertise in payments operations will shape the future of global financial transactions. Join a dynamic team that values innovation, collaboration, and continuous improvement as you drive operational excellence and deliver meaningful results for clients and colleagues worldwide.
As an Executive Director on the Global Payments Investigations team, you will lead a talented group dedicated to supporting critical payments investigations. You will empower your team to deliver timely, accurate solutions for clients, foster a culture of growth and accountability, and partner with colleagues across the globe to drive operational success. In this role, y ou will be responsible for the day-to-day operations, including queue management, escalations, payments controls, and accountability for maintaining staff and budget requirements. You will also hold responsibility in understanding the key metrics and risk components within each line of business (LOB's) and manage the team to meet the financial plans put forth by these LOB's, whilst partnering globally where the business operations/product are located.
**Job Responsibilities:**
+ Lead a team of 70+ staff across Tampa, FL (30 employees) and Mumbai, India (40 employees) supporting Payments Investigations for the function
+ Manage team performance and staff development and overall governance on the function, both people and process
+ Ensure a daily review of all control execution aspects and track project completion
+ Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy
+ Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency
+ Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables
+ Interact with global location managers in an effective and professional manner
+ Monitor all relevant Management Information System data ensuring all issues have been resolved expediently
+ Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction
+ Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure
**Required Qualifications, Capabilities, and Skills:**
+ 2+ years of experience as an Executive Director or 6+ years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
+ Demonstrated ability in operations leadership or management within Payments, with 3+ years of experience leading high-performing teams to achieve business priorities and objectives
+ Experience in Work Queue management
+ Experience handling a diverse team composed of people managers and individual contributors
+ Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives
+ Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
+ Strong business management skills and robust ability for governance/transformation
+ Amenable to working in early U.S. hours and flexible to adjust as per business needs (would primarily support U.S. Day Shift)
**Preferred Qualifications, Capabilities, and Skills:**
+ Knowledge of ISO or Swift message processing or management
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Operations Analyst - Global Payment Operations Wire Implementation
Scranton, Pennsylvania
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
**Responsibilities:**
+ Assists with coordination of implementation for products, services, and operational solutions
+ Supports the design, documentation, implementation, and monitoring of new products and services
+ Provides guidance regarding procedural, technical, and operational changes
+ Expands business products knowledge within operations environment
+ Builds network by developing relationships with partners and teammates
+ Inspects data to identify issues and trends
+ Collects and interprets data to validate operational processes
**Skills:**
+ Attention to Detail
+ Customer and Client Focus
+ Monitoring, Surveillance, and Testing
+ Process Performance Management
+ Research
+ Adaptability
+ Business Analytics
+ Critical Thinking
+ Reporting
+ Written Communications
+ Data Management
+ Policies, Procedures, and Guidelines Management
+ Process Design
+ Process Effectiveness
+ Strategic Thinking
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Step into a high-impact leadership role where your expertise in payments operations will shape the future of global financial transactions. Join a dynamic team that values innovation, collaboration, and continuous improvement as you drive operational excellence and deliver meaningful results for clients and colleagues worldwide.

As an Executive Director on the Global Payments Investigations team, you will lead a talented group dedicated to supporting critical payments investigations. You will empower your team to deliver timely, accurate solutions for clients, foster a culture of growth and accountability, and partner with colleagues across the globe to drive operational success. In this role, y ou will be responsible for the day-to-day operations, including queue management, escalations, payments controls, and accountability for maintaining staff and budget requirements. You will also hold responsibility in understanding the key metrics and risk components within each line of business (LOB's) and manage the team to meet the financial plans put forth by these LOB's, whilst partnering globally where the business operations/product are located.

Job Responsibilities:

• Lead a team of 70+ staff across Tampa, FL (30 employees) and Mumbai, India (40 employees) supporting Payments Investigations for the function
• Manage team performance and staff development and overall governance on the function, both people and process
• Ensure a daily review of all control execution aspects and track project completion
• Drive all teams towards the aligned goal and highlight bottlenecks. Manage client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constantly and regularly review processes and performance with a focus on improving departmental competency
• Regularly review procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables
• Interact with global location managers in an effective and professional manner
• Monitor all relevant Management Information System data ensuring all issues have been resolved expediently
• Lead and manage multiple projects and publish status updates. Identify department strategy and plans related to broader organizational goals and direction
• Work directly with senior managers to identify technology, resource, and/or process needs. Identify opportunities for improvements in the process, recommend solutions, and take them to closure

Required Qualifications, Capabilities, and Skills:

• 2+ years of experience as an Executive Director or 6+ years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
• Demonstrated ability in operations leadership or management within Payments, with 3+ years of experience leading high-performing teams to achieve business priorities and objectives
• Experience in Work Queue management
• Experience handling a diverse team composed of people managers and individual contributors
• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives
• Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
• Strong business management skills and robust ability for governance/transformation
• Amenable to working in early U.S. hours and flexible to adjust as per business needs (would primarily support U.S. Day Shift)

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of ISO or Swift message processing or management

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Sr Fraud Analyst II - 3rd Shift - Global Payment Operations Fraud
Fort Worth, Texas
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.
**Responsibilities:**
+ Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
+ Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
+ Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
+ Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
+ Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
+ Records data captured during client interactions accurately
+ The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.
+ The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team
**Required Qualifications:**
+ 3rd Shift - Schedule for this role is Monday - Friday 3am - 12pm CST and may include Holidays and weekend work as needed.
+ Minimum of 12 months customer service experience
+ Able to demonstrate a high level of professionalism over the phone, email and in person
+ Attention detail and strict adherence to policy and procedures
+ Flexible and willing to respond to change
+ Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
+ Excellent written and oral communication skills
+ Ability to de-escalate difficult client situations
+ Ability to multi-task as business needs dictate with phone and typing required.
+ Ability to work in a client based environment meeting goals
+ Flexible with schedule as business needs arise
**Line of Business description:**
The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels. This is managed through 7 COEs to drive global consistent processing and platforms. The COEs are responsible for supporting STP, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support, sanctions screening, monitoring payment flows 24X7 and Fraud Analytics & Alert Management in accordance with established policies.
**Skills:**
+ Analytical Thinking
+ Client Experience Branding
+ Customer and Client Focus
+ Due Diligence
+ Research
+ Attention to Detail
+ Data Collection and Entry
+ Policies, Procedures, and Guidelines
+ Referral Management
+ Written Communications
+ Adaptability
+ Business Intelligence
+ Investigation Management
+ Issue Management
+ Relationship Building
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
3rd shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

**Your opportunity**
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
Charles Schwab's Banking Operations is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement. This role specializes in Check Deposit Operations. We focus on maximizing operating leverage by integrating functions, increasing productivity, and gaining efficiencies in order to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients. As an elite team of experts, we are committed to delivering efficient solutions that maximize trust while minimizing risk by owning every client interaction through clients' eyes.
As a Banking Operations Associate, you will promote client loyalty by providing the highest quality support to our internal and external customers via outbound phone calls relating to the movement of funds. You will be a primary contact for our branch partners and clients, internal partners, and external clients, and provide "best in class" service by:
+ Effectively managing and evaluating risk while processing complex check deposits that require additional research, disbursement requests, and internal transfers.
+ Assess and resolve client issues that relate to deposits and transfers by helping clients "Own their Tomorrow". You will assist clients in navigating through money movement solutions and servicesavailable at Schwab.
+ Problem solving and conducting research/special requests through the use of internal processing systems, phone, and emails.
+ Identifying situations where escalation is warranted and the ability to act quickly in a high-risk environment.
+ Performing work that is detailed and communicated in a clear, effective manner.
+ Work collaboratively and effectively with others in a fast-paced environment.
+ Proactively educate clients and internal partners on our processes and services.
+ Support business initiatives by developing strong partnerships.
+ Handle escalations when warranted and the ability to take action quickly in a high-risk environment by assessing and resolving clients' issues.
+ Demonstrate leadership and ability to be a role model and mentor to your peers.
+ Proactively looks for opportunities to improve processes and procedures.
+ Work cooperatively with others to produce innovative solutions.
+ Foster teamwork in a diverse work environment.
**What you have**
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Preferred Qualifications:
+ 1-3 years' experience in client service or operations with brokerage/financial industry.
+ Bachelor's degree or equivalent work experience.
Required Qualifications:
+ Ability to quickly learn new technology and utilize a variety of data and systems in order to proactively identify solutions to meet client needs.
+ Self-driven and demonstrated ability to work in a high volume environment.
+ Intermediate technical skills, with the ability to use multiple applications simultaneously and efficiently, including Windows, internet research, database systems, and email.
+ Excellent operational and follow-up skills with the ability to manage complex work.
+ Engaging interpersonal, verbal, and written communication skills.
+ Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
+ Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.
+ Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
+ Due to nature of risk with responsibilities, attention to detail and accuracy are required.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
**What's in it for you**
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

**When you join Sallie Mae, you become a champion for all students.**
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
**What You'll Contribute**
The Senior Specialist, Account Operations will be responsible for ensuring the accurate and efficient processing of banking transactions and maintaining the integrity of financial records.
**What You'll Do**
+ Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and maintaining a professional and courteous demeanor.
+ Adhere to regulatory requirements, internal policies, and industry standards to ensure compliance in all banking operations.
+ Perform thorough quality checks to ensure accuracy, completeness, and integrity of processed transactions.
+ Identify and resolve transactional discrepancies, errors, and exceptions in a timely manner, escalating complex issues as necessary.
+ Utilize banking systems and tools to process transactions efficiently and accurately, while maintaining data confidentiality and security.
+ Maintain accurate and up-to-date records of transactions, customer interactions, and any relevant documentation.
_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._
**What you have**
Minimum education, skills and experience required.
+ Meticulous attention to detail to ensure accuracy and compliance throughout the transaction processing cycle.
+ Proficiency in using banking systems, financial software, and Microsoft Office Suite, with advanced skills in Excel.
+ Knowledge of banking products, services, and regulations.
+ Excellent organizational and time management skills.
+ Effective communication skills, both written and verbal.
Preferred education, skills, and experience.
+ High school diploma or equivalent. Additional certification or training in banking operations is a plus.
+ 2+ years of experience in banking operations or a related field.
**The Americans with Disabilities Act**
_The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._
**Feeling your best helps you do your best:**
**Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).**
+ Competitive base salaries
+ Bonus incentives
+ Generous PTO, Floating Holidays and 12 Federal Holidays observed
+ Support for financial-well-being and retirement 401k with employer match
+ Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
+ Employer paid short-term/long-term disability and basic life insurance
+ Flexible hybrid working arrangements.
+ Paid parental leave and adoption reimbursement programs
+ Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
+ Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
+ Tuition Reimbursement and Family Scholarship Programs
+ Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
**Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here ( **to view the U.S. Pay Transparency Policy,** **here ( **for federal job applicant notices, and** **here ( **to view the California Employee Privacy Notice.**
**Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.**
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click Click to view the U.S. Pay Transparency Policy.