685 Payment Operations jobs in the United States

Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at

Underneath all our products is a massive web of partners that users don't see, which require significant product and process investment. That's where the Payment Operations team comes in. Payment Ops works to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy.

As a Payment Operations Specialist, you will work to keep our network of banking and payment partners running like a well-oiled machine. This will include a mix of operations, product thinking, and relationship building. Internally, you'll work across many of our products with teams like Wires, ACH, and Checks. You'll be the connection between our product teams and external partners, advocating for the most efficient process possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You'll deliver magic to our customers by making sure even the smallest details operate efficiently, so they never have to wonder if their payment is going to make it on time.
You will:

• Run the manual payment processes that keep Mercury running smoothly
• Help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create processes that can scale
• Work with engineering and product to squash bugs and improve the product
• Get exposure to a ton of teams at Mercury - working with everyone from Fraud to Relationship Managers
• Help our support team solve problems for our customers

• Have 2+ years of experience within financial or banking operations (with direct exposure to wires, ACH, checks, etc.)
• Have strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Enjoy thinking about how to automate as much of your job as possible
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners
• Exercise creativity while working within difficult constraints

• US employees in New York City, Seattle, Los Angeles or San Francisco: $85,500 - 96,200
• US employees outside of New York City, Seattle, Los Angeles or San Francisco: $77,000 - 86,600

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:Clinic Payment Operations SupervisorWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:Career development with an international company where you can grow the career you dream of .Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar yearAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The Opportunity The Clinic Payment Operations Supervisor leads and manages the Clinic Payment Operations team, ensuring the efficient and accurate processing of clinic invoices, payments, and communications. This role drives strategic initiatives to enhance operational efficiency and customer satisfaction within the clinic network. This job description will be reviewed periodically and is subject to change by management.What You'll Work OnProvide visionary leadership to the Clinic Payment Operations team, fostering a culture of excellence and continuous improvement.Develop and implement strategic plans to optimize invoice processing, quality, and productivity.Lead recruitment, training, and professional development initiatives to build a high-performing team.Establish and monitor key performance indicators (KPIs) to ensure superior customer service and operational efficiency.Champion customer service excellence by managing and enhancing interactions with the clinic network, ensuring timely and effective resolution of issues.Collaborate with cross-functional teams to drive process improvements and enhance the overall customer experience.Serve as a key liaison between the Clinic Payment Operations team and other internal departments, fostering strong partnerships and collaboration.Develop and maintain robust internal controls to safeguard clinic payment processes and ensure compliance with regulatory requirements.Conduct regular audits and assessments to identify and mitigate risks, ensuring the integrity and accuracy of financial operations.Inspire and lead a diverse team of 8-12 Clinic Payment Operations professionals, fostering a collaborative and high-performance culture.Implement leadership development programs to nurture talent and build future leaders within the organization.Utilize data-driven insights to make informed decisions and drive continuous improvement in team performance and operational outcomes.Assist in monthly close and posting of mid-month and month-end processes.Assist with other projects and tasks as assigned by Sr. Manager, Payment Operations.Required QualificationsBachelor's degree in accounting, finance, or a related field strongly preferred; equivalent work experience and demonstrated success will be considered5-7 years of progressive experience in accounts payable or related financial operations, with a proven track record of leadership and operational excellenceIntermediate Microsoft Excel knowledge requiredPreferred QualificationsFamiliarity with clinic operations, clinic billing, and the drug testing and occupational health services industries is a plusAbility to multi-tasks and consistently meet deadlinesMust have strong oral and written communication skillsStrong analytical and problem-solving skills and able to make sound decisionsExperience with Microsoft Navision and Perceptive Content a plusApply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at on Facebook at and on Twitter @AbbottNews.The base pay for this position is $75,300.00 - $150,700.00In specific locations, the pay range may vary from the range posted.JOB FAMILY:Accounts Payable & Receivables, Credit & Collection, & Payroll DIVISION:TOX ARDx Toxicology LOCATION:United States > Kansas City : 8140 Ward Parkway ADDITIONAL LOCATIONS:WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol:

The Payment Operations Spec II is responsible for completing all payment processes within the Credit Union. They will conduct file authentication and validation as well complex transaction procedures following NACHA rules, Reg E, and Reg CC. The Payment Operations Spec II will also be responsible for managing payment activity, general ledger entries, reporting on payment activity, and balancing settlements.What you will do here:Maintain knowledge on all payment processing rules and regulations and manage payment origination and receiving, code payments from various channels, handle unauthorized transactions, as well as foreign transfers. Respond to complex inquiries and issues such as recalls, following difficult timelines, and direct payment/direct deposit activity.Complete tasking on all payment channel responsibilities, including but not limited to, settlement and review, holds and processing, file maintenance, verifications/authentication, review all payment channel requests for completeness and regulatory compliance such as OAC-AML-BSA and Regulation CC as well as organizational procedures and policiesIdentify potential fraud and perform research on suspicious activity. Respond to complex inquiries and issues, providing resolutions in a timely manner.Complete complex entries into general ledger related to paperwork and information processed. Reconcile general ledger entries and research more complex discrepancies to resolution. Follows up with appropriate personnel to correct posting errors.Gather and report on payment channel transaction data activity for the department as assignedPerform all other job duties as assigned.What you will need:High School Diploma or GED required.3+ years banking experience required.1+ year of settlement and balancing experience required.1+ year of payment processing experience (ACH; Wire processing; etc.) required.Demonstrated ability to assess risk and make effective decisions in a timely manner required.Expert understanding of NACHA rules and regulations required.Demonstrated ability to process high volumes of work and prioritize effectively required.Strong customer service skills; effective listening and problem resolution in a timely manner required.Regulation CC required.Regulation E required.Demonstrated proficiency in using payment processing and compliance systems; third-party vendor systems; to ensure accurate and timely processing required.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.For additional information about our organization, careers, and benefits visit: . Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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This range is provided by Golden 1 Credit Union. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$22.75/hr - $5.00/hr

Job Title: ACH Payment Operations Specialist

Department: ACH Operations Department - Payment Operations

Status: Non-Exempt

Job Code: 11808

Pay Scale: 22.75 - 25.00 hourly

As an experienced specialist at Golden 1 Credit Union, you will play a key role in advancing our mission and strategic goals. This position requires advanced knowledge of ACH operations, cross-training in multiple workflows, and experience covering vacancies. Responsibilities include managing departmental queues, creating and sending ACH files, internal money movement, manual ACH returns, reversals, and reconciliation of general ledgers. You will also create and update procedural documents, assist staff with procedural questions, maintain service levels, resolve audit errors, and collaborate with cross-functional teams.

• Processing & Documentation: Review and process transactions, reconcile discrepancies, and maintain records.
• Regulatory Compliance: Ensure adherence to laws, regulations, and internal policies, including Nacha Rules and AML laws.
• Inquiry & Issue Resolution: Investigate and resolve inquiries and discrepancies promptly and professionally.
• Record-Keeping: Maintain detailed records and update workflows.
• Communication: Communicate effectively with internal staff, external institutions, and members.
• Training & Development: Engage in training, cross-training, and professional growth activities.
• Process Improvement: Identify and support digital process enhancements.
• Team Engagement: Foster a positive and inclusive work environment.

• Critical thinking and problem-solving skills.
• Effective communication skills.
• Manual dexterity for operating office equipment.

• Internal: Collaborate with various departments and teams.
• External: Work with financial institutions, members, and vendors.

• High school diploma or equivalent; bachelors preferred.
• 1+ years in cash management or financial roles, or 2+ years in customer service or operational roles.
• Attention to detail, problem-solving, communication, multitasking, and organizational skills.
• Proficiency with computer applications.

• Sitting, manual dexterity, occasional lifting up to 30 pounds.
• No certifications required.

We appreciate your interest in joining Golden 1! If selected, we will contact you for an interview.

Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We've grown over 300% in the last three years - with big plans for the future.

Job Description

We're looking for a Head of Payment Operations to lead, manage, and scale our payment processing team. You'll ensure the smooth, accurate, and efficient execution of all payment activities, including transaction monitoring, reconciliation, and dispute management. This role involves driving strategic improvements, managing key external payment partnerships, mitigating operational risks, and fostering a high-performance team culture. You will be instrumental in optimizing our payment flows, ensuring financial integrity, and supporting the company's growth objectives through operational excellence in payments.

In this role, you will:

• Lead and mentor a team of Payment Operations Specialists.
• Oversee daily payment operations (e.g., transaction monitoring, reconciliation, chargebacks).
• Develop and implement strategies to optimize payment flows and reduce costs.
• Manage relationships with payment partners.
• Ensure compliance with payment regulations and mitigate operational risks, leveraging your deep knowledge of end-to-end payment ecosystems and industry requirements and regulations.
• Collaborate with Product, Engineering, and Finance teams to build new payment operations capabilities and guide payment requirements for new product development.

• Bachelor's degree in Business, Finance, Economics, Management, Engineering, or a related field.
• 5-7+ years in payment or treasury operations, with 2-3+ years of direct people management.
• Deep understanding of the end-to-end payments ecosystem (Cards, ACH, Wallets, Checks, etc), payment gateways, PayFac models, acquirers, and processors.
• Strong knowledge of NACHA and Card Network rules and payment regulations.
• Proven ability to scale payment operations, create KPIs, and drive process improvements.
• Excellent leadership, analytical, and communication skills.
• AAP or APRP certification, or willingness to pursue if not already certified.

• Competitive salary
• Comprehensive benefits package with employer-paid basic life and disability premiums
• 401K
• Unlimited PTO
• Company-sponsored quarterly "ePayItForward" initiatives
• Supportive and inclusive company culture with a focus on work/life balance
• Fully-stocked kitchen
• Lunch stipend when working onsite
• Open communication (We won't box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let's talk about it. We value everyone's ideas and opinions.)
• Huge opportunity for growth

ABOUT THIS POSITION

Right now, we are searching for an experienced, driven, detail-oriented Technical Support Specialist to join our rapidly growing Payment Operations team. The primary function of this role is supporting Waystar's Patient Statements solutions, playing a vital role in the overall success of Patient Financial Care. This position involves close collaboration with multiple vendors, clients, and other Waystar teams to ensure our clients receive an exceptional and seamless customer experience. Core responsibilities of this role include but are not limited to new statement setups, resolving open issues, addressing client escalations, and maintaining comprehensive knowledge of related processes and products.

WHAT YOU'LL DO

• Direct and manage multiple client cases and facilitate to a timely resolution of each case

• When serving as a technical support specialist responsibilities include serving as a liaison between the vendor and the client

• Appropriately communicate timelines and deliverables to Waystar clients

• Timely execution of tasks and case deliverables

• Demonstrate effective written and verbal communication skills?

• Ability to effectively prioritize and execute tasks in a high-pressure environment?

• Vendor relations skills would be a strongly preferred

• Consistently reliable and account for one's actions

• Client and colleague relationship management skills

• Verification (quality control) of updated merchant accounts

• Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments

• Conduct web support sessions with clients/vendors as needed to troubleshoot the support request

• Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible

• Monitor our printing partners responsiveness to issues and ensure that they are being resolved timely

• Perform other duties and /or special projects as assigned by management within the area of responsibility and control

• Ability to travel as needed

• Perform other duties as assigned by management within the area of responsibility and control.

WHAT YOU'LL NEED

• Knowledge of Microsoft Office and databases (Word, Excel, Outlook)

• Excellent oral and written communication skills with great attention to detail

• Bankcard and lockbox industry experience preferred and Salesforce experience a plus

• An intense attitude of thoroughness and completeness while maintaining a team player focus

• General understanding of technology and data files

• High level of enthusiasm and organizational skills

• Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude

• Accepts responsibility for actions and understands the concept of ownership

• Strong verbal and written communications skills

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2611

ABOUT THIS POSITION

Right now, we are searching for an experienced, driven, detail-oriented Technical Support Specialist to join our rapidly growing Payment Operations team. The primary function of this role is supporting Waystar's Patient Statements solutions, playing a vital role in the overall success of Patient Financial Care. This position involves close collaboration with multiple vendors, clients, and other Waystar teams to ensure our clients receive an exceptional and seamless customer experience. Core responsibilities of this role include but are not limited to new statement setups, resolving open issues, addressing client escalations, and maintaining comprehensive knowledge of related processes and products.

WHAT YOU'LL DO

• Direct and manage multiple client cases and facilitate to a timely resolution of each case

• When serving as a technical support specialist responsibilities include serving as a liaison between the vendor and the client

• Appropriately communicate timelines and deliverables to Waystar clients

• Timely execution of tasks and case deliverables

• Demonstrate effective written and verbal communication skills?

• Ability to effectively prioritize and execute tasks in a high-pressure environment?

• Vendor relations skills would be a strongly preferred

• Consistently reliable and account for one's actions

• Client and colleague relationship management skills

• Verification (quality control) of updated merchant accounts

• Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments

• Conduct web support sessions with clients/vendors as needed to troubleshoot the support request

• Remain flexible and willing to assist the customer, by working with our vendors and partners to accommodate changes or special requests whenever possible

• Monitor our printing partners responsiveness to issues and ensure that they are being resolved timely

• Perform other duties and /or special projects as assigned by management within the area of responsibility and control

• Ability to travel as needed

• Perform other duties as assigned by management within the area of responsibility and control.

WHAT YOU'LL NEED

• Knowledge of Microsoft Office and databases (Word, Excel, Outlook)

• Excellent oral and written communication skills with great attention to detail

• Bankcard and lockbox industry experience preferred and Salesforce experience a plus

• An intense attitude of thoroughness and completeness while maintaining a team player focus

• General understanding of technology and data files

• High level of enthusiasm and organizational skills

• Self-motivated, ability to work with little or no oversight while possessing a solution seeking attitude

• Accepts responsibility for actions and understands the concept of ownership

• Strong verbal and written communications skills

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Customer Support

Job Type: Full time

Req ID: R2611