116 Payment Technology jobs in the United States

Job Title:
Customer Service Representative (Financial Technology) On-Site
Job Description
The Financial Customer Service Representative interfaces with customers via inbound/outbound calls and/or via email communication. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply!)
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Customer Service Representative at Concentrix, you will:
+ Provide inbound customer support.
+ Help customers resolve technical issues.
+ Check to ensure that appropriate changes are made to resolve customers' problems and document all changes made to accounts.
+ Resolve customers' service issues by performing activities such as registering and unrestricting cards, linking accounts, transferring funds, etc.
+ Help solve customer issues by properly escalating to designated departments for further investigation.
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
+ High School diploma required; bachelor's degree preferred
+ Financial services a plus!
+ Minimum 2+ Years of work experience
+ Proficiency in fast-paced multi-tasking
+ Eagerness to learn new technologies
+ Personal qualities/skills important to the role (tech, service, et)
+ Must reside in the United States or have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
One of our Concentrix Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $17-$18 per hour, plus incentives that align with individual and company performance.
+ Paid training and performance-based incentives
+ Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ A modern, state-of-the-art office setting with advanced technologies and a great team
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
+ A range of other perks and benefit.
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, Tampa, FL
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

JOB DESCRIPTION

Financial Analyst - Technology

The Financial Analyst - Technology resource will support both the leaders of the Tech Finance DFO function and the broader Chubb Technology organization. This support resource is responsible for assisting in the recording, analysis and overall management of the financial results for the tech team. This includes the generation of business plans, forecasts, and investigating/ rationalizing actual spend using data tools and techniques. There are also various ad hoc projects and improvement initiatives the team undertakes that this role supports.

Key Responsibilities:

• Support the development of the tech Finance strategic plan, annual plan, monthly forecast and reporting actual results.
• Assist in the close of the monthly GAAP financials.
• Prepare and communicate monthly tech financial results, headcount monitoring and forecasting trends with proper insights and transparency.
• Provide support to tech customers and Business community.
• Create effective business partnerships, manage competing priorities, and providing guidance during unexpected events.
• Seek opportunities to improve customer satisfaction through reporting enhancements and effective and timely communication.
• Utilize financial knowledge and business acumen to interpret data, draw conclusions, and make recommendations that drive improvements and deliver results.
• Utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience.
• Collecting and analyzing quantitative data in support of team initiatives.
• Assist with business cases and other financial modeling activities.

*The salary level and salary for this position will be flexible based on the candidate's experience.

QUALIFICATIONS

• 
  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Owns and actively manages all aspects of the product line P&L with an emphasis on sales delivery and execution. Sets strategic direction and underlying strategic initiatives that will support that strategy. Partner with Product and TM leadership on three-year strategic plans, quarterly strategic reviews (including executive summary/strategy section of large proposals). Owns and actively manages the financial plan for commercial card. Continuously reviews and explains variances/changes to quarterly numbers and long-term(3-year) numbers. Manages the Strategic Account Manager, Treasury Solution Consultants and the Card Enablement Team to deliver to achieve financial and client experience goals.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Working within the DTS side of Fifth Third's business, this person will be a key team leader driving Software as a Service (SaaS) profile revenue with an emphasis on Monthly Recurring Revenue (MRR). This role will have leadership, coaching and mentoring responsibilities to a team of revenue-generating professionals across the company. The company is generally a flat structure, but growth will bring formal managerial responsibilities.
Accountable for personally and through influence, driving business with a defined territory consisting of direct prospects (typically retailer, merchants) and other indirect stakeholders who themselves will drive our revenue (financial institutions, cash in transit companies, technology partners).
Success will be measured in two ways; driving customers to a "pilot" situation with DTS SaaS offerings, managing deals through all stages of the sales cycle from prospecting / marketing leads through to pilot; and secondly expanding and accelerating revenue from pilot to an "autopilot" stage where value is firmly established and the account can be handed to client success teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Identify opportunities to broaden product feature/functionality and drive product development based on market and competitive intelligence.
+ Partner with Product Management to build business case for strategic investment and manage the ready-to-launch process including legal, risk and marketing plans.
+ Identify opportunities to expand product reach vertically (deeper penetration) or horizontally (expand value proposition) via working with Business Development.
+ Establish pricing strategy and P& L goals for the solution line with product management.
+ Manages the sales execution of all product strategic initiatives: integrating with Playbook and the Commercial delivery channel.
+ Developing sales plans and client pitch presentations and inspects Sales force effectiveness to ensure strong solution performance.
+ Adjusts strategy and strategic priorities due to changes in market conditions, technology, or the competitive landscape.
+ Spends approximately 25-30% in direct contact with clients and/or sales. This involves senior level selling, testing new product ideas, gathering market data and client feedback and having strategic discussions about the future of the business.
+ Articulates to internal business partners (tech, ops, Commercial Sr Bankers, Executive leadership ) the business strategy and the relationship to key ops and tech initiatives.
+ Gains cross-functional buy-in to overall business plan.
+ Prioritizes based upon strategic P&L value to the business.
+ Work closely with product and marketing communication to plan all external-marketing activities including Brochures, PR (interviews) articles in trade journals, client conferences.
+ Manages the annual planning Sales and Revenue with focus on profitability and risk management .
SUPERVISORY RESPONSIBILITIES:
Manages and develops product managers on all activities related to the product line. Provides project management oversight on key technology initiatives. Management cycle including but not limited to sourcing, performance management, compensation and career development.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ Undergraduate degree or MBA (preferred) or commensurate experience.
+ 10-15+ years in the discipline of sales and product management with responsibility for P&L management.
+ Full understanding of the profit dynamics of the product line will impact the product's P&L.
+ Creative and bold thinker.
+ Experience in managing an organization/business transformation.
+ Defined vision and managed organizational change to achieve that vision.
+ Has in-depth knowledge of the markets and clients who utilize the solution.
+ Can segment and prioritize key market segments and clients to ensure profitable sales.
+ Has clear understanding of client/sales relationship issues (outside the solution)and understands how the solution is linked/related to other services the client is purchasing from the bank.
+ Strong client presentation skills. This includes senior level sales presentations (for large/non-standard deals),strategic business discussions with the client and market researchers.
Payment Solutions Manager
Total Base Pay Range 152,100.00 - 327,000.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION -- Virtual, Ohio 000
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you!
We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product.
As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time.
What you will do:
+ Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
+ Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
+ Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
+ Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
+ Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
+ Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
+ Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
+ Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models
**Required Qualifications**
+ 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
+ 3+ years of experience leading and developing teams
+ 3+ years of experience in healthcare and/or insurance
+ Experience working in an agile environment and leading decentralized teams
+ Ability to travel at least 25% per year
**Preferred Qualifications**
+ Pharmacy Benefits Management or healthcare experience
+ BI or Analytics Product Management experience
+ High technology and data acumen
+ Experience product transformation, activation and operational model within complex environments across large organizations
+ Experience problem solving and consulting within complex environments across large organizations
+ Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
+ Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
+ Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
+ Critical thinker with the ability to make informed choices in a high-pressure environment
+ Build and maintain strong relationships across key stakeholders and constituents
+ Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you!
We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product.
As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time.
What you will do:
+ Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
+ Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
+ Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
+ Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
+ Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
+ Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
+ Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
+ Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models
**Required Qualifications**
+ 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
+ 3+ years of experience leading and developing teams
+ 3+ years of experience in healthcare and/or insurance
+ Experience working in an agile environment and leading decentralized teams
+ Ability to travel at least 25% per year
**Preferred Qualifications**
+ Pharmacy Benefits Management or healthcare experience
+ BI or Analytics Product Management experience
+ High technology and data acumen
+ Experience product transformation, activation and operational model within complex environments across large organizations
+ Experience problem solving and consulting within complex environments across large organizations
+ Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
+ Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
+ Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
+ Critical thinker with the ability to make informed choices in a high-pressure environment
+ Build and maintain strong relationships across key stakeholders and constituents
+ Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/27/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you!
We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product.
As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time.
What you will do:
+ Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
+ Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
+ Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
+ Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
+ Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
+ Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
+ Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
+ Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models
**Required Qualifications**
+ 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
+ 3+ years of experience leading and developing teams
+ 3+ years of experience in healthcare and/or insurance
+ Experience working in an agile environment and leading decentralized teams
+ Ability to travel at least 25% per year
**Preferred Qualifications**
+ Pharmacy Benefits Management or healthcare experience
+ BI or Analytics Product Management experience
+ High technology and data acumen
+ Experience product transformation, activation and operational model within complex environments across large organizations
+ Experience problem solving and consulting within complex environments across large organizations
+ Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
+ Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
+ Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
+ Critical thinker with the ability to make informed choices in a high-pressure environment
+ Build and maintain strong relationships across key stakeholders and constituents
+ Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/27/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you!
We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product.
As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time.
What you will do:
+ Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
+ Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
+ Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
+ Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
+ Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
+ Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
+ Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
+ Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models
**Required Qualifications**
+ 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
+ 3+ years of experience leading and developing teams
+ 3+ years of experience in healthcare and/or insurance
+ Experience working in an agile environment and leading decentralized teams
+ Ability to travel at least 25% per year
**Preferred Qualifications**
+ Pharmacy Benefits Management or healthcare experience
+ BI or Analytics Product Management experience
+ High technology and data acumen
+ Experience product transformation, activation and operational model within complex environments across large organizations
+ Experience problem solving and consulting within complex environments across large organizations
+ Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
+ Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
+ Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
+ Critical thinker with the ability to make informed choices in a high-pressure environment
+ Build and maintain strong relationships across key stakeholders and constituents
+ Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you!
We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product.
As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time.
What you will do:
+ Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
+ Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
+ Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
+ Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
+ Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
+ Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
+ Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
+ Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models
**Required Qualifications**
+ 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
+ 3+ years of experience leading and developing teams
+ 3+ years of experience in healthcare and/or insurance
+ Experience working in an agile environment and leading decentralized teams
+ Ability to travel at least 25% per year
**Preferred Qualifications**
+ Pharmacy Benefits Management or healthcare experience
+ BI or Analytics Product Management experience
+ High technology and data acumen
+ Experience product transformation, activation and operational model within complex environments across large organizations
+ Experience problem solving and consulting within complex environments across large organizations
+ Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
+ Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
+ Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
+ Critical thinker with the ability to make informed choices in a high-pressure environment
+ Build and maintain strong relationships across key stakeholders and constituents
+ Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/27/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
Do you love understanding and solving problems for people? Do you love piecing together disparate dots to create the big picture? Do you enjoy collaboration, facilitating, and innovating? Answer yes to any of these, then this role might be for you!
We are seeking an experienced Lead Director of Product Management to lead the strategic vision, development, and execution of our product roadmap. As a key member of our team, you will drive innovation, manage cross-functional teams, and ensure the delivery of high-quality products that exceed customer expectations. You will be responsible for providing product strategic leadership and guidance for an enterprise Pharmacy Benefit Management reporting product.
As a key strategic leader, you will partner deeply with the respective stakeholders across the company to understand the customers, current product landscape, operational needs, and business goals to develop a long-term vision, strategy, and roadmap that achieves outcomes and delivers value. You will support and mentor team members responsible for the entire life cycle management of product lines/products, including purpose, definition, design, planning, development, prototyping and testing. Design thinking methodology is at the center of all you do, ensuring customer centricity is the core of your product so that you deliver the right value to the right customer at the right time.
What you will do:
+ Evaluate current state to identify opportunities through customer needs, product analysis, digital data and stakeholder conversations.
+ Acts as the strategic advisor, provide support, subject matter expertise and guidance to product teams and partners.
+ Engage and inspire the business leaders by participating in key Business Unit leadership meetings, operating reviews and investment meetings
+ Set the product strategy and find resolutions in partnership with senior business leaders, on overall level of investment and relative priority of epics and features on the roadmap
+ Connect the roadmap to specific value drivers that contribute to department P&L, (e.g. opening up a new business revenue stream)
+ Create a shared understanding among business partners of the intended outcome of each product, the cost of running the product and the expected benefit of any enhancements
+ Keep a close pulse on the voice of the customer, identify insights and propose solutions to address problems and maximize latest opportunities
+ Bring a consultative perspective and recommendations to department leaders with an eye toward how the changing landscape may require them to adjust their business models
**Required Qualifications**
+ 10 + years overall experience, including 8+ years of product management experience, owning enterprise-scale products/capabilities
+ 3+ years of experience leading and developing teams
+ 3+ years of experience in healthcare and/or insurance
+ Experience working in an agile environment and leading decentralized teams
+ Ability to travel at least 25% per year
**Preferred Qualifications**
+ Pharmacy Benefits Management or healthcare experience
+ BI or Analytics Product Management experience
+ High technology and data acumen
+ Experience product transformation, activation and operational model within complex environments across large organizations
+ Experience problem solving and consulting within complex environments across large organizations
+ Experience facilitating cross-functional teams' efforts with an appreciation for diverse perspectives and experience
+ Clear and concise oral and written communication skills, strong interpersonal skills with executive presence and ability to influence across disciplines and levels of seniority
+ Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams
+ Critical thinker with the ability to make informed choices in a high-pressure environment
+ Build and maintain strong relationships across key stakeholders and constituents
+ Must be passionate about contributing to an organization focused on continuously improving internal and external customer experiences
**Education**
Bachelor's degree or equivalent experience
**Pay Range**
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 09/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.