975 Platform Management jobs in the United States
SVP, Platform Management & Engagement
Posted 10 days ago
Job Viewed
Job Description
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role a key leadership role responsible for driving the strategic direction and execution of platform management, employee engagement, employee development, and platform culture initiatives across the Talent Solution's organization. This role will partner with business leaders to design and implement innovative employee strategies that align with our client's mission, vision, and business objectives. The role will oversee the development and execution of programs that attract, retain, grow and engage our seconded employee base, and foster a positive, high-performance culture.
Essential Job Functions:
+ Platform Management Talent Strategy:
+ Lead the development and execution of a formalized Platform Management Talent Program to ensure alignment with our unique client's objectives and their future workforce needs.
+ Partner and liaise with both internal and external stakeholders to build and sustain a competitive talent advantage.
+ Partner with client leadership to identify and address critical talent gaps, high-potential employees, and key skill areas required for organizational success.
+ Seconded Employee Engagement:
+ Develop and implement talent strategies to foster a high level of seconded employee engagement, satisfaction, and retention targeted to each platform relationship.
+ Designs and implements a formalized Talent Solutions communication plan and acts as the employee's internal interface for all seconded employee related activities.
+ Utilize employee surveys, focus groups, and other feedback mechanisms to measure engagement and develop action plans to improve morale, productivity, and overall seconded employee experience.
+ Seconded Employee Development:
+ Design and implement an employee development program that aligns with our client's overall performance management process that is aimed to develop high-potentials and targeted to improve lower performers.
+ Oversee individual coaching and mentoring initiatives in coordination with our client leaders to ensure the development and growth of our talent population.
+ Set clear objectives, provide regular coaching and feedback, and ensure professional development opportunities for team members. Partner with Client Mgmt. and other business leaders to ensure alignment in approach and communications.
+ Talent Analytics and Metrics:
+ Leverage data and analytics to monitor the effectiveness of Talent Solutions platform management and engagement programs and initiatives.
+ Develop and present regular reports on platform metrics, engagement levels, turnover rates, and other key performance indicators.
+ Provide insights and recommendations based on data to drive continuous improvement and innovation in our Platform Talent Strategies.
+ In partnership with our internal compensation COEs, provide valuable insight into market benchmarks and ensure compensation equality.
+ Organizational Culture and Change Management:
+ Champion and reinforce the organization's culture, values, and mission throughout all platform-related initiatives.
+ Collaborate with key client stakeholders to manage organizational change and transformation efforts while maintaining employee morale and engagement.
+ Foster an inclusive work environment in alignment with our clients, that celebrates diversity, equity, and inclusion (DEI) through targeted programs and policies.
+ Stakeholder Management:
+ Collaborate closely with leadership, HRBPs, and other internal stakeholders to ensure alignment and integration of program management initiatives with broader business strategies.
+ Act as a trusted advisor to senior leadership on all talent-related matters, including employee engagement, employee development, and workforce planning.
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in business administration, or a related field (Master's or advanced degree preferred or equivalent combination of education and experience
+ Minimum of 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent.
+ 10+ years of progressive experience in financial services or other related field, with a focus on talent management, employee engagement, employee development, and organizational culture.
+ Proven track record of developing and executing successful program management talent strategies that support business growth and organizational transformation.
+ Strong business acumen and the ability to align talent strategies with organizational objectives.
+ Clear, concise communication skills and an understanding of commercial real estate are essential.
+ Exceptional leadership, communication, and interpersonal skills with the ability to influence at all levels of the organization.
+ Expertise in talent management frameworks, employee engagement methodologies, and employee development best practices.
+ Data-driven approach to decision-making with strong analytical and problem-solving skills.
+ Strategic thinker with a strong ability to execute.
+ High level of emotional intelligence, adaptability, and resilience.
+ Passionate about building inclusive, high-performing teams with a client service focus and fostering a positive organizational culture.
+ Full-time position with the potential for travel as needed.
+ Hybrid or remote work arrangements may be available depending on the organization's policies.
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$150,000.00 - $180,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision ( is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal ( does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
SVP, Platform Management & Engagement
Posted 10 days ago
Job Viewed
Job Description
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role a key leadership role responsible for driving the strategic direction and execution of platform management, employee engagement, employee development, and platform culture initiatives across the Talent Solution's organization. This role will partner with business leaders to design and implement innovative employee strategies that align with our client's mission, vision, and business objectives. The role will oversee the development and execution of programs that attract, retain, grow and engage our seconded employee base, and foster a positive, high-performance culture.
Essential Job Functions:
+ Platform Management Talent Strategy:
+ Lead the development and execution of a formalized Platform Management Talent Program to ensure alignment with our unique client's objectives and their future workforce needs.
+ Partner and liaise with both internal and external stakeholders to build and sustain a competitive talent advantage.
+ Partner with client leadership to identify and address critical talent gaps, high-potential employees, and key skill areas required for organizational success.
+ Seconded Employee Engagement:
+ Develop and implement talent strategies to foster a high level of seconded employee engagement, satisfaction, and retention targeted to each platform relationship.
+ Designs and implements a formalized Talent Solutions communication plan and acts as the employee's internal interface for all seconded employee related activities.
+ Utilize employee surveys, focus groups, and other feedback mechanisms to measure engagement and develop action plans to improve morale, productivity, and overall seconded employee experience.
+ Seconded Employee Development:
+ Design and implement an employee development program that aligns with our client's overall performance management process that is aimed to develop high-potentials and targeted to improve lower performers.
+ Oversee individual coaching and mentoring initiatives in coordination with our client leaders to ensure the development and growth of our talent population.
+ Set clear objectives, provide regular coaching and feedback, and ensure professional development opportunities for team members. Partner with Client Mgmt. and other business leaders to ensure alignment in approach and communications.
+ Talent Analytics and Metrics:
+ Leverage data and analytics to monitor the effectiveness of Talent Solutions platform management and engagement programs and initiatives.
+ Develop and present regular reports on platform metrics, engagement levels, turnover rates, and other key performance indicators.
+ Provide insights and recommendations based on data to drive continuous improvement and innovation in our Platform Talent Strategies.
+ In partnership with our internal compensation COEs, provide valuable insight into market benchmarks and ensure compensation equality.
+ Organizational Culture and Change Management:
+ Champion and reinforce the organization's culture, values, and mission throughout all platform-related initiatives.
+ Collaborate with key client stakeholders to manage organizational change and transformation efforts while maintaining employee morale and engagement.
+ Foster an inclusive work environment in alignment with our clients, that celebrates diversity, equity, and inclusion (DEI) through targeted programs and policies.
+ Stakeholder Management:
+ Collaborate closely with leadership, HRBPs, and other internal stakeholders to ensure alignment and integration of program management initiatives with broader business strategies.
+ Act as a trusted advisor to senior leadership on all talent-related matters, including employee engagement, employee development, and workforce planning.
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in business administration, or a related field (Master's or advanced degree preferred or equivalent combination of education and experience
+ Minimum of 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent.
+ 10+ years of progressive experience in financial services or other related field, with a focus on talent management, employee engagement, employee development, and organizational culture.
+ Proven track record of developing and executing successful program management talent strategies that support business growth and organizational transformation.
+ Strong business acumen and the ability to align talent strategies with organizational objectives.
+ Clear, concise communication skills and an understanding of commercial real estate are essential.
+ Exceptional leadership, communication, and interpersonal skills with the ability to influence at all levels of the organization.
+ Expertise in talent management frameworks, employee engagement methodologies, and employee development best practices.
+ Data-driven approach to decision-making with strong analytical and problem-solving skills.
+ Strategic thinker with a strong ability to execute.
+ High level of emotional intelligence, adaptability, and resilience.
+ Passionate about building inclusive, high-performing teams with a client service focus and fostering a positive organizational culture.
+ Full-time position with the potential for travel as needed.
+ Hybrid or remote work arrangements may be available depending on the organization's policies.
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$150,000.00 - $180,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision ( is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal ( does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Director, NPS Enterprise Platform Management
Posted 3 days ago
Job Viewed
Job Description
Job Description Summary
The location for this role is East Hanover, NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.Job Description
The Director of Enterprise Product Management is responsible for overseeing the governance, alignment, and performance of all enterprise-wide products that provide value added services / solutions (e.g., digital enablers, patient engagement tools, enrollment channels, etc.). This leader ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency, efficiency, and innovation across the non-core product landscape
The ideal candidate understands how to map the access journey and the strategic moments that matter while soliciting end user feedback and designing engaging services and experiences that simplify & modernize patient support programs. Learnings from effort will be rolled into enterprise modular capabilities and standards to be scaled across the portfolio of patient support programs. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment.
Your responsibilities will include, but are not limited to:
-
Establish and lead the governance framework for non-core products, ensuring alignment to enterprise strategy, patient support needs, and compliance standards
Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation.
Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem.
Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution. Maintain a centralized view of all non-core product investments, capabilities, and performance metrics.
Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions.
Identify opportunities to scale successful non-core pilots into enterprise-standard solutions.
Ensure readiness and repeatability of tools and services used across multiple programs or indications.
Required Qualifications:
8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
Deep understanding of patient support services and the broader commercial or access ecosystem
Experience managing cross-functional projects with multiple stakeholders and competing priorities
Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
Strong understanding of insights and competitive intelligence requirements for new product and indication launches
Change management and project management experience
Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
Excellent communication, organizational, and decision-making skills
Education:
Bachelor's degree required; MBA or advanced degree in business, technology, or healthcare preferred.
Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $185,500.00 and $44,500.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
185,500.00 - 344,500.00Skills Desired
Brand Awareness, Cross-Functional Work, Customer Engagement, Customer Experience (CX), Customer Insights, Data Strategies, Digital Marketing, Go-to-Market Strategies, Influencing Skills, Inspirational Leadership, Marketing Strategies, Media Campaigns, People Management, Product Marketing, Product Roadmapping, Return on Investment (ROI), Speed and Agility Training, Stakeholder Engagement, Stakeholder ManagementDirector, NPS Enterprise Platform Management
Posted 3 days ago
Job Viewed
Job Description
Job Description Summary
The location for this role is East Hanover, NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.Job Description
The Director of Enterprise Product Management is responsible for overseeing the governance, alignment, and performance of all enterprise-wide products that provide value added services / solutions (e.g., digital enablers, patient engagement tools, enrollment channels, etc.). This leader ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency, efficiency, and innovation across the non-core product landscape
The ideal candidate understands how to map the access journey and the strategic moments that matter while soliciting end user feedback and designing engaging services and experiences that simplify & modernize patient support programs. Learnings from effort will be rolled into enterprise modular capabilities and standards to be scaled across the portfolio of patient support programs. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment.
Your responsibilities will include, but are not limited to:
-
Establish and lead the governance framework for non-core products, ensuring alignment to enterprise strategy, patient support needs, and compliance standards
Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation.
Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem.
Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution. Maintain a centralized view of all non-core product investments, capabilities, and performance metrics.
Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions.
Identify opportunities to scale successful non-core pilots into enterprise-standard solutions.
Ensure readiness and repeatability of tools and services used across multiple programs or indications.
Required Qualifications:
8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
Deep understanding of patient support services and the broader commercial or access ecosystem
Experience managing cross-functional projects with multiple stakeholders and competing priorities
Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
Strong understanding of insights and competitive intelligence requirements for new product and indication launches
Change management and project management experience
Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
Excellent communication, organizational, and decision-making skills
Education:
Bachelor’s degree required; MBA or advanced degree in business, technology, or healthcare preferred.
Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $185,500.00 and $44,500.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
$185 500.00 - 344,500.00Skills Desired
Brand Awareness, Cross-Functional Work, Customer Engagement, Customer Experience (CX), Customer Insights, Data Strategies, Digital Marketing, Go-to-Market Strategies, Influencing Skills, Inspirational Leadership, Marketing Strategies, Media Campaigns, People Management, Product Marketing, Product Roadmapping, Return on Investment (ROI), Speed and Agility Training, Stakeholder Engagement, Stakeholder ManagementDirector, NPS Enterprise Platform Management
Posted today
Job Viewed
Job Description
Job Description Summary
The location for this role is East Hanover, NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 20% travel.Job Description
The Director of Enterprise Product Management is responsible for overseeing the governance, alignment, and performance of all enterprise-wide products that provide value added services / solutions (e.g., digital enablers, patient engagement tools, enrollment channels, etc.). This leader ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency, efficiency, and innovation across the non-core product landscape
The ideal candidate understands how to map the access journey and the strategic moments that matter while soliciting end user feedback and designing engaging services and experiences that simplify & modernize patient support programs. Learnings from effort will be rolled into enterprise modular capabilities and standards to be scaled across the portfolio of patient support programs. The role assumes experience and comfort working closely with external & internal stakeholders across functions in a typical large pharma environment.
Your responsibilities will include, but are not limited to:
-
Establish and lead the governance framework for non-core products, ensuring alignment to enterprise strategy, patient support needs, and compliance standards
Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation.
Partner with core product owners, IT, compliance, legal, and patient support teams to ensure non-core products integrate seamlessly and responsibly into the broader ecosystem.
Serve as a key point of contact for cross-enterprise stakeholders related to non-core product planning and execution. Maintain a centralized view of all non-core product investments, capabilities, and performance metrics.
Develop and track KPIs, ROI, and risk mitigation strategies for active non-core solutions.
Identify opportunities to scale successful non-core pilots into enterprise-standard solutions.
Ensure readiness and repeatability of tools and services used across multiple programs or indications.
Required Qualifications:
8+ years of experience in product governance, program management, or digital health product leadership, preferably within the pharmaceutical or healthcare industry
Deep understanding of patient support services and the broader commercial or access ecosystem
Experience managing cross-functional projects with multiple stakeholders and competing priorities
Strong understanding of medical, legal, regulatory and compliance environment and ability to work collaboratively
Strong understanding of insights and competitive intelligence requirements for new product and indication launches
Change management and project management experience
Strong knowledge of governance frameworks, compliance processes, and digital product lifecycle
Excellent communication, organizational, and decision-making skills
Education:
Bachelor's degree required; MBA or advanced degree in business, technology, or healthcare preferred.
Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $185,500.00 and $44,500.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range
185,500.00 - 344,500.00Skills Desired
Brand Awareness, Cross-Functional Work, Customer Engagement, Customer Experience (CX), Customer Insights, Data Strategies, Digital Marketing, Go-to-Market Strategies, Influencing Skills, Inspirational Leadership, Marketing Strategies, Media Campaigns, People Management, Product Marketing, Product Roadmapping, Return on Investment (ROI), Speed and Agility Training, Stakeholder Engagement, Stakeholder ManagementDirector, Platform Management & Client Relations
Posted 10 days ago
Job Viewed
Job Description
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role is responsible for overseeing and optimizing the client experience across the platform relationships within Talent Solutions. This role is responsible for developing long-term, strategic partnerships with clients, ensuring the delivery of exceptional service, identifying growth opportunities, and mitigating potential risks to client satisfaction and retention. This position requires a blend of leadership, strategic thinking, and deep customer insight to effectively manage and scale client relationships, while aligning with the company's goals and revenue targets. The Director will play a key role in driving customer success, maximizing platform retention, and fostering new business opportunities.
Essential Job Functions:
+ Client Relationship Management:
+ Lead and nurture relationships with key clients, ensuring satisfaction and retention.
+ Serve as the primary point of escalation for clients, proactively addressing concerns and resolving issues.
+ Develop a deep understanding of clients' business objectives and provide strategic guidance to ensure successful outcomes.
+ Regularly communicate with clients to understand their evolving needs and anticipate opportunities for service enhancements.
+ Team Leadership and Development:
+ Manage and mentor a team of support staff. Coordinate/collaborate with business head in offering strategic insight and forward direction to the team
+ Foster a high-performance, customer-focused team culture that emphasizes collaboration, problem-solving, and continuous improvement.
+ Provide coaching and professional development opportunities to help team members grow their skills and careers.
+ Account Growth and Retention:
+ Drive retention and expansion strategies to grow existing client accounts, identify upselling and cross-selling opportunities.
+ Partner with marketing, and other department leads to align on customer needs and deliver tailored solutions.
+ Conduct regular business reviews with clients to discuss performance, satisfaction, and new opportunities for collaboration.
+ Strategic Planning and Execution:
+ Collaborate with business leadership to define client engagement strategies that align with overall company objectives and market trends.
+ Develop and execute client account plans, ensuring all goals and deliverables are met on time and within budget.
+ Analyze client feedback, market data, and performance metrics to inform decision-making and improve client experiences.
+ Client Advocacy and Voice of Customer:
+ Champion the voice of the customer within the organization, advocating for their needs and ensuring service offerings are continually refined to meet expectations.
+ Lead initiatives to drive customer success, satisfaction, and loyalty, using data-driven insights to guide improvements.
+ Business Development Support:
+ Support the business head in the acquisition of new clients by providing insight into client needs and developing tailored proposals.
+ Represent the organization in client meetings, presentations, and industry events as required
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in Business, Marketing, or related field (MBA or relevant advanced degree preferred).
+ Minimum of 15+ years of industry and/or relevant experience, typically with 2+ years in a SVP level role or external equivalent.
+ 10+ years of experience in client relationship management, account management, or customer success, with at least 5 years in a leadership role.
+ Proven track record of managing high-level client relationships, driving customer satisfaction, and achieving business growth targets.
+ Experience in financial services and Commercial Real Estate is a plus.
+ Exceptional leadership, communication, and interpersonal skills.
+ Strong strategic thinking and problem-solving capabilities.
+ Proven ability to manage multiple priorities and lead cross-functional teams.
+ Expertise in client management tools, CRM systems (Salesforce), and project management software.
+ High-level negotiation, presentation, and customer-facing skills.
+ Customer-centric mindset with the ability to build strong, lasting relationships.
+ Proactive and results-oriented with a focus on delivering value to clients.
+ Strong analytical skills with the ability to interpret data and make informed decisions.
+ Travel to other location as required
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$200,000.00 - $250,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision ( is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal ( does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Director, Platform Management & Client Relations
Posted 10 days ago
Job Viewed
Job Description
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This role is responsible for overseeing and optimizing the client experience across the platform relationships within Talent Solutions. This role is responsible for developing long-term, strategic partnerships with clients, ensuring the delivery of exceptional service, identifying growth opportunities, and mitigating potential risks to client satisfaction and retention. This position requires a blend of leadership, strategic thinking, and deep customer insight to effectively manage and scale client relationships, while aligning with the company's goals and revenue targets. The Director will play a key role in driving customer success, maximizing platform retention, and fostering new business opportunities.
Essential Job Functions:
+ Client Relationship Management:
+ Lead and nurture relationships with key clients, ensuring satisfaction and retention.
+ Serve as the primary point of escalation for clients, proactively addressing concerns and resolving issues.
+ Develop a deep understanding of clients' business objectives and provide strategic guidance to ensure successful outcomes.
+ Regularly communicate with clients to understand their evolving needs and anticipate opportunities for service enhancements.
+ Team Leadership and Development:
+ Manage and mentor a team of support staff. Coordinate/collaborate with business head in offering strategic insight and forward direction to the team
+ Foster a high-performance, customer-focused team culture that emphasizes collaboration, problem-solving, and continuous improvement.
+ Provide coaching and professional development opportunities to help team members grow their skills and careers.
+ Account Growth and Retention:
+ Drive retention and expansion strategies to grow existing client accounts, identify upselling and cross-selling opportunities.
+ Partner with marketing, and other department leads to align on customer needs and deliver tailored solutions.
+ Conduct regular business reviews with clients to discuss performance, satisfaction, and new opportunities for collaboration.
+ Strategic Planning and Execution:
+ Collaborate with business leadership to define client engagement strategies that align with overall company objectives and market trends.
+ Develop and execute client account plans, ensuring all goals and deliverables are met on time and within budget.
+ Analyze client feedback, market data, and performance metrics to inform decision-making and improve client experiences.
+ Client Advocacy and Voice of Customer:
+ Champion the voice of the customer within the organization, advocating for their needs and ensuring service offerings are continually refined to meet expectations.
+ Lead initiatives to drive customer success, satisfaction, and loyalty, using data-driven insights to guide improvements.
+ Business Development Support:
+ Support the business head in the acquisition of new clients by providing insight into client needs and developing tailored proposals.
+ Represent the organization in client meetings, presentations, and industry events as required
+ Other activities as may be assigned by your manager
Qualifications/ Requirements:
+ Bachelor's degree in Business, Marketing, or related field (MBA or relevant advanced degree preferred).
+ Minimum of 15+ years of industry and/or relevant experience, typically with 2+ years in a SVP level role or external equivalent.
+ 10+ years of experience in client relationship management, account management, or customer success, with at least 5 years in a leadership role.
+ Proven track record of managing high-level client relationships, driving customer satisfaction, and achieving business growth targets.
+ Experience in financial services and Commercial Real Estate is a plus.
+ Exceptional leadership, communication, and interpersonal skills.
+ Strong strategic thinking and problem-solving capabilities.
+ Proven ability to manage multiple priorities and lead cross-functional teams.
+ Expertise in client management tools, CRM systems (Salesforce), and project management software.
+ High-level negotiation, presentation, and customer-facing skills.
+ Customer-centric mindset with the ability to build strong, lasting relationships.
+ Proactive and results-oriented with a focus on delivering value to clients.
+ Strong analytical skills with the ability to interpret data and make informed decisions.
+ Travel to other location as required
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$200,000.00 - $250,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision ( is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal ( does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Be The First To Know
About the latest Platform management Jobs in United States !
Shared Platform Management Director (Austin)
Posted 4 days ago
Job Viewed
Job Description
McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America’s most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.
Oversee the strategic planning, development, and management of the organization's platforms that are shared across multiple domains. Ensure that these platforms are optimized for performance, and scalable to meet future needs. Lead a team of IT professionals, collaborate with cross-functional departments, and drive innovation in platform management.
This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.
Benefits you can count on:
- Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
- Paid time off begins day one.
- 401(k) Profit Sharing Plan after 90 days.
- Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
What you’ll do as an IT&D Shared Platform Management Director:
- Develop and implement the strategic roadmap for enterprise platform management, ensuring alignment with the organization's business goals and IT strategy.
- Oversee the lifecycle management of shared platforms, including Linux servers, Windows servers, & shared systems running on these OS’es, like Netscaler, Openshift, Websphere, JIRA, Dynatrace, and others; ensuring they are secure, reliable, and efficient.
- Lead, mentor, and develop a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement.
- Work closely with business leaders, department heads, and other stakeholders to understand their needs and ensure that enterprise platforms support their objectives.
- Monitor and optimize the performance of enterprise platforms, identifying and addressing any issues or bottlenecks.
- Manage relationships with external vendors and service providers, ensuring that contracts and service level agreements (SLAs) are met.
- Stay abreast of industry trends and emerging technologies, driving continuous improvement and innovation in platform management practices.
- Ensure that all enterprise platforms comply with relevant regulations, standards, and security protocols.
- Perform other duties as assigned.
Qualifications you’ll bring as an IT&D Shared Platform Management Director:
- Bachelor’s degree in information technology, Computer Science, or a related field. A master’s degree or relevant certifications (e.g., PMP, ITIL) is preferred.
- Minimum of ten years of experience in IT, with at least five years in a leadership role managing shared platforms.
- Strong knowledge of IT infrastructure. Experience with platform integration and data management.
- Proven ability to lead and develop high-performing teams. Excellent communication, collaboration, and interpersonal skills.
- Ability to develop and execute strategic plans, with a focus on aligning IT initiatives with business objectives.
- Strong analytical and problem-solving skills, with the ability to identify and address complex technical issues.
- This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
Fit the following? We want you here!
- Teamwork oriented
- Organized
- Problem solver
- Detailed
Our roadmap. Our story.
We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-LjbffrShared Platform Management Director (Austin)
Posted 4 days ago
Job Viewed
Job Description
Description McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. Oversee the strategic planning, development, and management of the organization's platforms that are shared across multiple domains. Ensure that these platforms are optimized for performance, and scalable to meet future needs. Lead a team of IT professionals, collaborate with cross-functional departments, and drive innovation in platform management. This is a hybrid position which will require the candidate to report and work from the office three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX. Benefits you can count on: What you'll do as an IT&D Shared Platform Management Director: Qualifications you'll bring as an IT&D Shared Platform Management Director: Fit the following? We want you here! Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location : United States-Texas-Temple
Other Locations : United States-Texas-Austin
Work Locations : IS970 HO MBIS 3407 S 31st Street Temple 76502
Job : Information Technology
Schedule : Full-time
Shift : 1st - Day
Employee Status : Regular
#J-18808-LjbffrPrincipal Engineer Software (UI Cloud Platform Management)
Posted 2 days ago
Job Viewed
Job Description
Job DescriptionJob DescriptionCompany Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Help build what is next. Our Cloud Management Platform is a public cloud delivered management platform to manage all Palo Alto Networks Next network security solutions. It’s an easy-to-use, scalable and secure platform to operationalize complex deployments using the Palo Alto Networks network security portfolio. This role is located at our dynamic Santa Clara California headquarters campus, and in office 3 days a week. Your Impact As a key engineer in the UI team you will: Pro-actively design and improve all aspects of the UI, collaborate closely with team members to produce extraordinary user experience Participate in architecture -design and development of features for the company’s security platforms on on-premise devices, the public cloud and private cloud Collaborate with many cross-functional teams with an emphasis on end-to-end delivery Research, Suggest and Implement different web frameworks suited to the specific platform Work with product management on user requirements, designers to plan, implement and deploy sophisticated user interfaces Actively involved in code reviews to ensure the shipped product meets the highest code standards and follows best practices Design and develop high-volume, low-latency applications delivering high-availability and performance Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Communicate with devops and cross functional team to deliver the project smoothly Qualifications Your Experience 8+ years of experience working as a UI Engineer/Full Stack Developer You have expertise in writing scalable enterprise web-apps using Javascript, CSS, HTML, ReactJS, TypeScript, Jest Hands-on experience in designing/building scalable web application Deep understanding of Micro frontend architecture Experience with server side programming NodeJS, GoLang or Java is a plus Ability to quickly learn and understand complex APIs - REST, streaming, webhooks is a plus Familiarity with Micro Service architecture is You are an excellent communicator, self-driven, and can work collaboratively with product teams You have experience with modern build tools such as npm/yarn, Webpack, monorepo structures You have experience in Test-Driven Development (Jest, Mocha, Jasmine) Deep understanding of code vulnerabilities (security issues, type-safe code, sql injections, XSS etc.) You have experience setting up a front-end toolchain for tests, docs, bundles, using modern OS tooling libraries Education MS/BS in Computer Science or equivalent or equivalent military experience required Additional Information The Team Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between: $175- - $185k/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a . If you require assistance or accommodation due to a or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate in our workplace, and all qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , (including ), , or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship?: Yes #J-18808-Ljbffr