3,716 Platform Support jobs in the United States

• Respond to technical inquiries via email and via phone calls from internal and external users across iCapital's digital alternative investments ecosystem.
• Effectively trouble-shoot low to moderately complex client technical issues and collaborate with internal product specialists on more complex matters to ensure timely resolution.
• Synthesize customer feedback and partner with other departments to help optimize iCapital's digital offerings.
• Engage and lead customer demonstrations as enhancements or new solutions are introduced.
• Work with external partners, internal business and finance managers on a global basis in a client-friendly demeanor.
• Facilitate user entitlements to iCapital's suite of systems.
• Assist with updating team documentation (e.g. process guides) as new product solutions and enhancements emerge.

• Bachelor's Degree with 1-2 years of previous work experience in a client service or technical support role
• Able to prioritize assignments with excellent time management skills
• Proven ability to work independently and as a team player
• Technical expertise like comfortability with spreadsheets, business intelligence tools and an understanding of databases
• Strong communication skills are essential
• Experience with alternative investments and financial technology are preferred

• Bachelor's degree (or equivalent experience) in a related field to the position plus 12+ years of relevant experience performing similar roles within the Federal Intelligence Community;
• Ability to effectively use Microsoft (MS) Office tool suite (Word, Excel, PowerPoint, Visio) and customer systems;
• Demonstrated ability to work well with others and effectively work with offices both within and external to the customer;
• Demonstrated ability to effectively manage multiple complex projects;
• Ability to develop, communicate and maintain knowledge of customer policies and regulations;
• Sound judgement and ability to follow established policies and best practices to protect customer equities;
• Demonstrate independence, initiative, adaptability and a keen eye for organizing critical details and prioritizing multiple tasks.

• Understanding and relationship with customer groups and offices to facilitate managing work products;
• Prior experience with work products;
• Familiarity with various customer databases.

Working with VerosDriven by technical excellence and uncompromising principles, Veros Technologies' mission is to solve our clients' toughest technical challenges while being set apart in our actions. A key element that separates us is our dedication to giving back; by partnering with and serving strategic organizations, Veros aims to make a lasting impact in our communities, nation, and abroad. Why You MatterVeros delivers innovative cyber security, data analytics, operational engineering and technical operations consulting services to enable Intelligence Community programs and operations. As a Platform Support Analyst, you will work in a dynamic environment and leverage your experience to serve as a subject matter expert on the various forms of work products for the customer including: tracking and managing work products assigned to internal customers, assisting in the identification of potential issues, preparing and briefing presentations to management, ensuring all documentation is highly accurate and appropriate and ensure customer needs are clearly understood prior to processing work products. Specific work location varies based on the position filled. Multiple vacancies may be filled from this posting and placement level is dependent upon experience level.RequiredClearance: Active TS/SCI with PolyCitizenship: U.S. CitizenshipEducation/Experience: Bachelor's degree (or equivalent experience) in a related field to the position plus 12+ years of relevant experience performing similar roles within the Federal Intelligence Community;Ability to effectively use Microsoft (MS) Office tool suite (Word, Excel, PowerPoint, Visio) and customer systems;Demonstrated ability to work well with others and effectively work with offices both within and external to the customer;Demonstrated ability to effectively manage multiple complex projects;Ability to develop, communicate and maintain knowledge of customer policies and regulations;Sound judgement and ability to follow established policies and best practices to protect customer equities;Demonstrate independence, initiative, adaptability and a keen eye for organizing critical details and prioritizing multiple tasks.DesiredUnderstanding and relationship with customer groups and offices to facilitate managing work products;Prior experience with work products;Familiarity with various customer databases.Veros recognizes that a company is nothing without well-cared for employees and an incredible culture. We cultivate an encouraging and collaborative company environment and hold numerous company events throughout the year. Veros also offers competitive salaries and industry-leading benefits. At Veros Technologies, we embrace people of all different backgrounds and are an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.Applicants should follow the online application instructions provided for this job posting. If, however, an applicant is unable to complete the online process due to a disability, the applicant should contact the company directly for accommodation.For more information, please see our Careers page at: or contact us at: (email protected)

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services, approximately $232 billion in global client assets invested in 1,907 funds, as of April 2025. iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award (See link below). About the Role iCapital is seeking an Analyst or Associate to join its Platform Technology Support team to respond to inbound technical service queries regarding the company’s rapidly growing digital integrated ecosystem. This role will work with a broad range of external and internal customers seeking assistance with an array of low to moderately complex technical service needs. This individual will coordinate the resolution to more complex issues by collaborating with senior team members and the firm’s product specialists. The Platform Technology Support team’s principal objective is to offer iCapital’s customers a singular service to manage all their technical needs. The team is the point of contact to onboard all internal users of iCapital’s Platform as well as various external firms. We are seeking team members with a technical skillset who desire to deliver exceptional client experience in a fast-paced, collaborative, and entrepreneurial environment. Responsibilities Respond to technical inquiries via email and via phone calls from internal and external users across iCapital’s digital alternative investments ecosystem. Effectively trouble-shoot low to moderately complex client technical issues and collaborate with internal product specialists on more complex matters to ensure timely resolution. Synthesize customer feedback and partner with other departments to help optimize iCapital’s digital offerings. Engage and lead customer demonstrations as enhancements or new solutions are introduced. Work with external partners, internal business and finance managers on a global basis in a client-friendly demeanor. Facilitate user entitlements to iCapital’s suite of systems. Assist with updating team documentation (e.g. process guides) as new product solutions and enhancements emerge. Qualifications Bachelor’s Degree with 1-2 years of previous work experience in a client service or technical support role Able to prioritize assignments with excellent time management skills Proven ability to work independently and as a team player Technical expertise like comfortability with spreadsheets, business intelligence tools and an understanding of databases Strong communication skills are essential Experience with alternative investments and financial technology are preferred Benefits The base salary range for this role is $70,000 to 80,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit Twitter: @icapitalnetwork | LinkedIn: | Awards Disclaimer: iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr

Odevo is a group of exciting brands with a shared vision of challenging the status quo in the property management industry. We're committed to revolutionizing the industry with innovative software solutions that make managing properties easier, more efficient, and more effective. Our cloud-based platform is unique, and we have proven ourselves as a leading and innovative player in a brief time. Our global product development department acts as a SaaS supplier to all the companies in the Odevo group and several other players in the industry. Together, we will continue to challenge and change this industry. To continue our ambitious growth journey, we seek more great people to join us to build market-leading property management software products. Are you one of them?

About the Role  
Are you a problem-solver with a passion for innovation? Join Odevo, a fast-growing leader in property management technology, as we build our new support team in Miami. As a Platform Support Developer, you’ll play a critical role in providing seamless technical support for our clients and ensuring an exceptional user experience with our property management platform. Join a collaborative, forward-thinking team and shape the future of property management through digital innovation.

This role is essential to our growth in the U.S. market, providing both development expertise and frontline technical support to our American clients. As a Support Developer, you will be a critical link between our Sweden/US-based development teams and U.S.-based clients, ensuring fast, effective, and high-quality support. You’ll be responsible for resolving technical issues, building robust .NET/C# solutions, and enhancing our platform’s capabilities. As you develop a comprehensive understanding of our platform, you’ll play a key role in establishing and leading our support function in Miami. 

Your Key Responsibilities Will Include:  

• Client Interaction: Serve as the go-to technical expert for our U.S.-based users, understanding their needs and delivering tailored solutions with professionalism and expertise. 
• Development & Technical Problem Solving: Use your .NET/C# expertise to resolve platform issues, implement solutions, and develop tools to improve platform stability and performance. Work closely with cross-functional development teams to troubleshoot and solve complex technical problems. 
• Platform Mastery: Gain in-depth knowledge of our platform to independently address technical inquiries and identify areas for improvement together with our employees in the US. 
• Support Process Development & Efficiency: Collaborate with business analysts to enhance workflow efficiency by automating processes and improving testing protocols. Contribute to streamlining our support approach, ensuring faster and more reliable responses to client needs. 

Who You Are  
You’re an experienced .NET/C# developer with a passion for problem-solving and client interaction. You bring a proactive approach, technical expertise, and a commitment to excellent service. Collaborative and resourceful, you thrive in an innovative environment and are motivated by the opportunity to drive impact. 

Experience  

• 3+ years of experience in software development and technical support, with a strong foundation in .NET/C# and troubleshooting. 
• Proficiency in Azure DevOps, with expertise in building, deploying, and maintaining software applications. 
• Excellent communication skills and client-facing experience. 
• Leadership experience or potential is a plus, particularly as this role may grow over time. 

What We Offer  

• Professional Development: Work alongside top talent in a supportive, innovative environment, with opportunities to expand your skills and advance within the Odevo group. 
• Cutting-Edge Technology: Be part of a company that embraces the latest tech tools and methodologies, making our platform and services best-in-class. 
• Innovative Projects: Join us on industry-transforming projects that redefine the property management experience, creating real impact for the whole industry. 
• Commitment to Excellence: We are dedicated to high-quality, sustainable development with a focus on long-term client satisfaction and industry leadership. 

Location  
This role is based in Miami, Florida, with potential for flexible working arrangements. Our Miami office will be at the heart of our U.S. operations, giving you a chance to make a significant impact and build a support function from the ground up. 
 
Recruitment Process:  

• Initial Interview – Introductory conversation with a recruiter. 
• Technical Interview – Assessment of technical skills and problem-solving abilities. 
• Hiring Manager Interview – Final discussion to evaluate team fit and role expectations. 

Excited?  
If you’re ready to take on a pivotal role in a forward-thinking company and drive the future of property management technology, we’d love to hear from you!  

#msl

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE. Overview: As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem. Key Responsibilities: Incident Monitoring & User Support: Provide second tier support for ServiceNow. Actively monitor incident queue for escalations from the L1 team. Troubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others. Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution. Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests. Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours. Run the Business & Keep the Lights On: Configure and administer the ServiceNow platform, to ensure smooth day-to-day operations, supporting both ongoing processes and new initiatives. Develop and deliver run the business enhancements. Perform activities to improve platform health and security. Assist in release management. Troubleshoot release issues and escalate/resolve as needed. Collaboration & Process Improvement: Collaborate with other technical ServiceNow resources in the transfer of knowledge as initiatives move from Change-the-Business to RTB. Support change management through organizational change management communications and hypercare. Identify trends and common issues within ServiceNow and propose improvements to platform configurations, workflows, and user training to reduce future incidents. Create and maintain platform knowledge articles relating to troubleshooting, user guidance, and technical solutions for both the platform support team and the L1 support team, to improve user experience. WHAT YOU’LL NEED TO BRING TO THIS ROLE. 1-2+ years of experience with ServiceNow administration (CSA Certification required), including security administration, creating reports & dashboards, data configuration. Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution. Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment. Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes. A collaborative mindset, comfortable working across teams and departments to support business goals. Highly organized, with the ability to juggle multiple tasks and priorities while maintaining high-quality service. Preferred Qualifications: Additional ServiceNow certifications beyond a CSA are a plus, especially in modules such as CMDB, CSM, HRSD, WSD, LSD. Experience with ServiceNow integrations such as SAP, Workday, NICE InContact, etc. is a plus. Experience with testing integrations with tools like Postman is a plus. Familiarity with Scrum Agile and Program Increment (PI) planning frameworks are a plus. Experience with how to write Root Cause Analysis (5 Why’s) is a plus. Success in this Role: You will ensure the successful resolution of L2 incidents related to ServiceNow. You will deliver impactful RTB and KTLO changes. We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. {INCLUDE ONE OF THE BELOW FOR POSTING LOCATION IDENTIFICATION} #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $99,000 - $150,000 USD WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you’re invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply. Create a Job Alert Interested in building your career at Pure Storage? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select. Degree Select. Select. Have you previously worked for Pure Storage? * Select. Does the deemed export rule affect your employment by Pure? * Select. US export law restricts Pure from employing citizens of sanctioned nations (such as Syria, Cuba, Iran, and North KoreaFULL LIST ) who do not hold a second nationality or permanent residence in a non-sanctioned nation. Does this rule affect your employment by Pure? Are you authorized to work in the country you are applying to work in? * Select. Will you now or in the future require sponsorship for employment visa status? * Select. 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• NCRV Commercial and US Gov API platforms provide services for many customers of the retail, restaurants, CFR LOBs, across multiple regions.
• Due to the nature of various customers' integrations with the platforms, a SAS Tech Expert must have the ability to understand the customer's business flows, application flows, the supporting infrastructure and the Platforms' microservices, to be able to assist the customers, troubleshoot and fix an issue.
• SAS Tech Expert uses his strong skillset to be able to work with customer's IT and with NCRV's cloud engineering and other NCRV teams such as product support teams, PS and more.
• SAS Tech Expert will be required from time to time, to participate in new product SRT meetings and represent his team, he'll be required to learn the product, it's architecture and its interfaces with the platform and present that knowledge internally to his team so the team will be able to support the new NCRV product, from the platform's perspective.
• SAS Tech Expert's team is a 24/7 support team where this requires a team member to participate in a weekly on-calls and EOW on-call for escalation of major issue.

• Curiosity personality.
• High learning curve.
• Show a proactive approach.
• Team player, very responsible, communicates well and very organized.

• Mandatory: minimum of 3-5 years L3 support in the Retail world.
• Mandatory: Ability to reverse engineer complex technical integrations and troubleshoot in a L3 level.
• Mandatory: proven cloud infra background with very good understanding of networking, DNS, security, etc.
• Mandatory: proven REST API background, using postman or other such tool.
• Mandatory: Proven SQL queries capabilities.
• Background of monitoring systems

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

• MuleSoft API Platform Functional Consultant - Support (OCM & OCE Lead)

• Deliver incident management and advanced-level support for the AWS Platform, hosting a large volume of applications
• Serve as the initial point of contact for application developers via a ticketing system.
• Communicate effectively with users at various organizational levels.
• Implement and utilize automation to support the scalability of the environment.
• Optimize operational processes to enhance efficiency, reliability, and security.
• Train users to self-diagnose and troubleshoot issues for expedited resolution.
• Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
• Provide support for public cloud environments, particularly AWS.
• Manage events and incidents efficiently.
• Develop and implement scalable automation processes to handle tasks in a large-scale environment.
• Analyze and debug incidents, follow up to gather feedback and prevent future issues.
• Support different development environments, including Unix, Linux, Mainframe, and Windows.

• Extensive cloud experience, particularly with AWS (S3, ECS).
• Amazon Elastic Kubernetes Service (EKS) : Experience deploying, managing, and troubleshooting Kubernetes clusters on AWS EKS.
• Kubernetes Administration : Strong understanding of Kubernetes architecture, including pods, deployments, services, and networking.
• Helm & Kubernetes Operators : Familiarity with Helm charts for package management and Kubernetes Operators for automation.
• Cluster Security & RBAC : Knowledge of Kubernetes Role-Based Access Control (RBAC), security policies, and best practices.
• Scaling & Performance Optimization : Experience with autoscaling, load balancing, and optimizing Kubernetes workloads.
• Monitoring & Logging : Hands-on experience with tools like Prometheus, Grafana, Fluentd, or AWS CloudWatch for monitoring Kubernetes clusters.
• Containerization & Orchestration : Strong experience in Docker and other AWS containerized services (ECS and AWS Fargate)
• Terraform : Strong experience in writing, managing, troubleshooting and optimizing Terraform configurations for AWS infrastructure.
• Infrastructure as Code (IaC) Expertise : Deep understanding of IaC principles, including automation, version control, and modularization.
• AWS Cloud Services : Hands-on experience with AWS services such as EC2, S3, Lambda, VPC, IAM, and CloudFormation.
• Security Best Practices : Knowledge of AWS security policies, identity and access management (IAM), and compliance standards.
• CI/CD Integration : Experience integrating Terraform with CI/CD pipelines for automated deployments. Commitment to automating processes for continuous improvement.
• Proficiency in SDLC: with the ability to read code (Java and Python).
• Troubleshooting & Optimization : Ability to diagnose and resolve infrastructure issues, optimize performance, and ensure scalability. Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment.
• Excellent communication skills: Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.

• Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) include performance tuning, connectivity, backups, indexes, and monitoring alarms.
• Middleware and messaging experience (Kafka, MQ).
• Experience with Tomcat.
• System engineering and administration skills (Unix/Linux).
• Java or Python Development