3,900 Platform Support jobs in the United States

Shared Application and Platform Support

Category: Service Desk / End User Services

Main location: United States, Texas, Plano

Position ID: J

Employment Type: Contract

U.S. - What we do matters (

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Position Description:

CGI has an immediate need for a Shared Application and Platform Support to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

This role is located at a client site in Plano, TX. A hybrid working model is acceptable.

We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!

Your future duties and responsibilities:

Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist with the implementation of changes and tasks using guided instructions to perform the tasks. Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following:

• Troubleshooting stoppages

• Repairing bugs

• Documenting application performance

• Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes

• Running business processing via schedulers and runbooks

Required qualifications to be successful in this role:

1. 5 years working experience required. 7 years preferred.

2. AWS certified

3. Basic knowledge of programming languages in order to comprehend reading code and basic functions.

4. Ability to create business solutions that increase competitive advantage.

5. Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.

6. Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.

7. Ability to solve technical problems/ processes and understand complex details.

8. Ability to increase operating efficiency and produce high quality technical solutions.

9. A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.

10. Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.

11. Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus

12. Ability to multitask and handle a high volume fast paced environment

13. Ability to work independently as well as with a team

14. Ability to follow strict guidelines

15. Dependable employee with flexible work hours

16. Existing knowledge and skills with at least two of the following:

• AWS and EC2 instances

• Messaging products like Tibco EMS or MQ

• UNIX

• Experience working in and with a Knowledge Base

• Experience working in an environment with SLAs

• Excellent written and verbal communication skills

• Excellent organization and communication skills.

Education:

Bachelor's degree in computer science, computer engineering or related field.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $95,800.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

•Learning opportunities and tuition assistance

• Wellness and Well-being programs

Skills:

• TIBCO

• Unix

• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

**Shared Application and Platform Support**
**Category:** Service Desk / End User Services
**Main location:** United States, Texas, Plano
**Position ID:** J
**Employment Type:** Contract
U.S. - What we do matters ( playing this video you consent to Google/YouTube processing your data and using cookies -Learn more (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) .
**Position Description:**
CGI has an immediate need for a Shared Application and Platform Support to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest customers. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
This role is located at a client site in Plano, TX. A hybrid working model is acceptable.
We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
**Your future duties and responsibilities:**
Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist with the implementation of changes and tasks using guided instructions to perform the tasks. Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following:
- Troubleshooting stoppages
- Repairing bugs
- Documenting application performance
- Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes
- Running business processing via schedulers and runbooks
**Required qualifications to be successful in this role:**
1. 5 years working experience required. 7 years preferred.
2. AWS certified
3. Basic knowledge of programming languages in order to comprehend reading code and basic functions.
4. Ability to create business solutions that increase competitive advantage.
5. Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
6. Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
7. Ability to solve technical problems/ processes and understand complex details.
8. Ability to increase operating efficiency and produce high quality technical solutions.
9. A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
10. Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.
11. Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
12. Ability to multitask and handle a high volume fast paced environment
13. Ability to work independently as well as with a team
14. Ability to follow strict guidelines
15. Dependable employee with flexible work hours
16. Existing knowledge and skills with at least two of the following:
- AWS and EC2 instances
- Messaging products like Tibco EMS or MQ
- UNIX
- Experience working in and with a Knowledge Base
- Experience working in an environment with SLAs
- Excellent written and verbal communication skills
- Excellent organization and communication skills.
Education:
Bachelor's degree in computer science, computer engineering or related field.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $95,800.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
-Learning opportunities and tuition assistance
- Wellness and Well-being programs
**Skills:**
+ TIBCO
+ Unix
+ ServiceNow
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Primary Skills: Big Query, SQL and ETL, Data Flow, power BI

Secondary Skills: Collibra, Theobald

Job Summary: A platform administrator for a data warehouse using BigQuery and Power BI is responsible for managing the infrastructure, security, and performance of the data warehouse environment, as well as ensuring data integrity and accessibility for users. This includes tasks like managing projects, datasets, and tables within BigQuery, configuring user access, monitoring resource usage, and optimizing performance. Additionally, the role involves managing Power BI administration, including user access, settings, and resource provisioning.
Here's a more detailed breakdown of the responsibilities:

BigQuery Management:
• Resource Management: Managing projects, datasets, and tables within BigQuery, including creating, deleting, and configuring them.
• Security and Access: Implementing and managing access controls to ensure data security and compliance with data governance policies.
• Workload Management:Monitoring and managing jobs, queries, and compute capacity to ensure optimal performance and cost control.
• Performance Optimization: Identifying and resolving performance bottlenecks, optimizing queries, and managing costs associated with BigQuery usage.
• Troubleshooting: Investigating and resolving issues related to data loading, query performance, and other BigQuery related problems.
Power BI Management:
• User Management: Configuring user roles, permissions, and access to Power BI reports and dashboards.
• Settings and Configuration: Managing Power BI settings, including data refresh schedules, gateway configurations, and other organizational settings.
• Resource Provisioning: Ensuring that Power BI resources are provisioned appropriately to meet user needs and performance requirements.
• Monitoring and Reporting: Monitoring Power BI usage, identifying potential issues, and generating reports on key performance indicators.
General Responsibilities:
• Data Governance: Implementing and enforcing data governance policies and procedures to ensure data quality, consistency, and security.
• Collaboration: Working with business analysts, data scientists, and other stakeholders to understand their data needs and provide solutions.
Qualification:
• Strong experience in Data Warehousing concepts and practices, including data modeling and ETL/ELT processes.
• Proficiency in Google BigQuery, including advanced SQL, query optimization, and BigQuery ML (a plus).
• Strong experience with Power BI administration, including Power BI Service management, user security, data gateways, and performance monitoring.
• Experience with other relevant Google Cloud Platform services (like Cloud Storage, Dataflow) is beneficial.
• Familiarity with other data tools (e.g., Collibra, Theobald) can be a plus.

Responsibilities:

• dminister and support the OutSystems platform - deployments, performance tuning, monitoring, and troubleshooting.
• Manage Windows Server environments, including Active Directory, DNS, DHCP, and file systems.
• Perform patch management, system updates, and vulnerability remediation.
• Monitor system and application health, ensuring performance and uptime SLAs.
• Maintain system documentation and operational procedures for OutSystems and Windows platforms.
• Collaborate with DevOps and infrastructure teams to support upgrades and configuration changes.
• utomate operational tasks using PowerShell or other scripting tools.
• Participate in an on-call support rotation for production support activities.

Required Skills:

• 4-6 years of experience administering OutSystems (on-prem or cloud-hosted).
• Strong knowledge of Windows Server administration.
• Experience with patching, event log analysis, and system health monitoring.
• Familiarity with CI/CD pipelines for low-code platforms.
• Basic knowledge of cloud infrastructure (Azure/AWS).

Nice to Have:

• OutSystems certifications
• Microsoft Certified: Windows Server or Azure Administrator
• Experience with IIS, SQL Server, or load balancing for web apps

Job Description

Job Description

Job Title: Platform Support Specialist

Work Location: Remote from either Illinois, Texas, Tennessee, or Arizona)

Start Date : As soon as possible

Foam, part of Whalar Group, is the operating system for managing digital talent. Foam is a suite of intuitive pitching tools and AI-enhanced features powered by real-time, certified metrics from Instagram, TikTok, YouTube, and Snap. Foam empowers managers with the data they need to analyze content performance, inform talent negotiations, and maximize brand opportunities. With over 40,000 Creators and hundreds of millions of integrated data points, Foam streamlines the entire pitching process, eliminating spreadsheets, screenshots, and slides, allowing managers to focus on providing strategic support to their talent. Learn more at foam.io.

About the role:

We're looking for a Customer Support Specialist to join our team and be the first line of support for creators, talent reps, and internal teams using Whalar's technology platforms, Foam and Echo. This role goes beyond answering tickets; you'll be helping creators authenticate their accounts, guiding new users through onboarding, troubleshooting technical issues, and gathering feedback to shape the future of our products. You'll also play a key role in building scalable support systems that ensure every user feels heard, supported, and set up for success.

Here's what you'll do day-to-day:

• Provide timely, accurate, and friendly customer support via email, phone, and chat.
• Assist creators in authenticating their social accounts with hands-on guidance.
• Investigate, analyze, and document bugs or technical issues for the development team.
• Lead onboarding and training sessions for new users, agencies, and internal teams.
• Deliver platform demos, collect feedback, and share feature requests with Product and Client Success teams.
• Build scalable processes, playbooks, FAQs, and policies to strengthen the support function.
• Become an Intercom power-user, ensuring quick response times and consistent communication.
• Collaborate across teams—Development, Brand Solutions, Creative Partnerships, and Finance—to resolve technical or operational issues.
• Follow up with customers to confirm issue resolution and strengthen relationships.
• Stay up-to-date on Foam's features, policies, and services to provide accurate assistance.

Here's what we're looking for:

• 3+ years of customer service or tech support experience in a fast-paced environment.
• Familiarity with Intercom (or similar tools) and basic knowledge of Jira, Miro, or Figma.
• A proven track record of delivering outstanding customer service.
• High attention to detail with the ability to juggle multiple priorities at once.
• Proactive approach to problem-solving, scheduling calls, and following up with users.
• Strong written and verbal communication skills, with the ability to build relationships over phone and email.
• A true team player who thrives in collaboration and is eager to support the growth of our platforms.

The salary range for this role is $60,000 - $70,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Job Title: Cloud Engineer / Platform Support Specialist
Location: Plano, TX
Overview: We are seeking a highly skilled Cloud Engineer / Platform Support Specialist to join our team. This role involves providing advanced-level support for a cloud platform within a large enterprise environment, hosting thousands of applications on AWS. The successful candidate will act as the first point of contact for application developers encountering technical issues, leveraging a ticketing system to manage incidents. This position requires a strong foundation in coding, software, infrastructure, and cloud technologies, and operates within a follow-the-sun support model. It requires strong communications including the ability the clearly articulate problem statements and solutions.
Key Responsibilities:

• Deliver incident management and advanced-level support for the AWS Platform, hosting a large volume of applications
• Serve as the initial point of contact for application developers via a ticketing system.
• Communicate effectively with users at various organizational levels.
• Implement and utilize automation to support the scalability of the environment.
• Optimize operational processes to enhance efficiency, reliability, and security.
• Train users to self-diagnose and troubleshoot issues for expedited resolution.
• Conduct thorough investigations into issues to identify root causes and document strategies to prevent recurrence.
• Provide support for public cloud environments, particularly AWS.
• Manage events and incidents efficiently.
• Develop and implement scalable automation processes to handle tasks in a large-scale environment.
• Analyze and debug incidents, follow up to gather feedback and prevent future issues.
• Support different development environments, including Unix, Linux, Mainframe, and Windows.

Required Skills and Experience:

• Extensive cloud experience, particularly with AWS (S3, ECS).
• Amazon Elastic Kubernetes Service (EKS) : Experience deploying, managing, and troubleshooting Kubernetes clusters on AWS EKS.
• Kubernetes Administration : Strong understanding of Kubernetes architecture, including pods, deployments, services, and networking.
• Helm & Kubernetes Operators : Familiarity with Helm charts for package management and Kubernetes Operators for automation.
• Cluster Security & RBAC : Knowledge of Kubernetes Role-Based Access Control (RBAC), security policies, and best practices.
• Scaling & Performance Optimization : Experience with autoscaling, load balancing, and optimizing Kubernetes workloads.
• Monitoring & Logging : Hands-on experience with tools like Prometheus, Grafana, Fluentd, or AWS CloudWatch for monitoring Kubernetes clusters.
• Containerization & Orchestration : Strong experience in Docker and other AWS containerized services (ECS and AWS Fargate)
• Terraform : Strong experience in writing, managing, troubleshooting and optimizing Terraform configurations for AWS infrastructure.
• Infrastructure as Code (IaC) Expertise : Deep understanding of IaC principles, including automation, version control, and modularization.
• AWS Cloud Services : Hands-on experience with AWS services such as EC2, S3, Lambda, VPC, IAM, and CloudFormation.
• Security Best Practices : Knowledge of AWS security policies, identity and access management (IAM), and compliance standards.
• CI/CD Integration : Experience integrating Terraform with CI/CD pipelines for automated deployments. Commitment to automating processes for continuous improvement.
• Proficiency in SDLC: with the ability to read code (Java and Python).
• Troubleshooting & Optimization : Ability to diagnose and resolve infrastructure issues, optimize performance, and ensure scalability. Strong troubleshooting and diagnostic skills for security and access issues in a large enterprise environment.
• Excellent communication skills: Ability to analyze details, understand incident causation, and implement preventive measures to ensure reliability and security.

Nice to have:

• Database management skills (Oracle DBA, Cassandra DBA, CockroachDB) include performance tuning, connectivity, backups, indexes, and monitoring alarms.
• Middleware and messaging experience (Kafka, MQ).
• Experience with Tomcat.
• System engineering and administration skills (Unix/Linux).
• Java or Python Development

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

We are looking to hire aPlatform Support Analyst I who will work in collaboration with our Biz Teams to ensure top notch application support. We're looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you'll never run out of things to learn here. You're a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

What You'll Do:

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Responsible for owning incidents, including escalating to other technical teams
• Multi-task, manage, and resolve transactional application support requests
• Problem-solving and troubleshooting various technical issues related to the Trade Desk's Trading Platform Application.
• Executing Stored Procedures and querying our database using SQL
• Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company's Knowledge Base by the creation of new Articles and updating existing ones
• QA Testing and Validation
• Coordinate in-depth training on support-related tools and processes
• Light on-call/after-hours support

Who You Are:

• Bachelor's Degree from a four-year university or relevant substitute experience
• 4+ years relevant work experience as a technical support representative in a small or medium sized business
• Advance troubleshooting and problem-solving capabilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• Mid-level to advanced experience with Programming languages (HTML, Java, JavaScript ,Vast .XML) is a plus.
• Experience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources.
• Mid-level to advanced experience with databases, SQL, API's - Able to create queries to retrieve records, aggregate data from a variety of data sources, and an understanding of the underlying data structures.
• Mid-level to advanced knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus.
• Proficient knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
• No previous online advertising experience required, but those with experience in online advertising or technology are encouraged to apply
• Effective time management skills - ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience. #LI-LM2

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $48,200—$88,300 USD

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and toproviding reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and requirean accommodation for any part of the application or hiring process,please contact us at

You can also contact us using the same email address if you have a disability and need assistance to access our Company website.

When contacting us, please provide your contact information and specify the nature of your accessibility issue.

Job Description: Platform Support AI Trainer
Location: Hybrid (Columbia, SC or Remote) Only from CST/EST
Duration: Contract
Over 12-13years
Key skills: AI Developer with - Python, azure apim, langraph, langchain, genAI, added adv - azure devops
Summary:
We are is seeking a Platform Support AI Trainer to lead the integration of AI into our Platform Engineering operations. This role will be responsible for curating, structuring, and maintaining the knowledge base that powers our AI assistant (Copilot), enabling it to provide accurate, context-aware support for platforms such as OutSystems, AutoRABIT, and Azure API Management (APIM).
Key Responsibilities:

• Curate and ingest internal and vendor documentation, tickets, change requests, and platform-specific knowledge into the AI system.
• Collaborate with platform SMEs to validate and refine AI-generated outputs.
• Design and maintain workflows for continuous learning and feedback loops between the AI and engineering teams.
• Monitor AI performance and identify areas for improvement in accuracy, relevance, and usability.
• Develop prompt templates and usage guidelines for engineers to interact effectively with Copilot.
• Ensure compliance with data governance, security, and privacy standards.

Qualifications:

• 3+ years in platform engineering, DevOps, or technical documentation.
• Familiarity with OutSystems, AutoRABIT, Azure APIM, or similar platforms.
• Experience with AI/ML tools, prompt engineering, or knowledge management systems is a plus.
• Strong analytical, communication, and organizational skills.

Business Case for AI-Supported Platform Engineering
Objective:
To enhance platform reliability, reduce MTTR (Mean Time to Resolution), and improve engineering productivity through AI-assisted knowledge management and operational support.
Key Benefits:
Operational Efficiency

• Instant access to historical tickets, change logs, and documentation.
• Automated summarization and contextual answers reduce time spent searching for information.

Break/Fix Acceleration

• AI can suggest known fixes, identify patterns in recurring issues, and recommend escalation paths.
• Reduces dependency on tribal knowledge.

Onboarding & Training

• New hires can ramp up faster with AI-guided walkthroughs and contextual answers.
• Reduces training overhead for senior engineers.

Documentation Enhancement

• AI can flag outdated or missing documentation based on user queries and gaps in responses.
• Supports continuous documentation improvement.

Scalability

• AI scales with the team, providing consistent support regardless of team size or turnover.

Strategic Insights

• Analyze trends in platform issues, usage patterns, and support gaps to inform roadmap decisions.

3. Outline: AI-Supported Platform Engineering Team Process
Phase 1: Foundation

• Hire AI Trainer
• Audit existing documentation and ticketing systems
• Define taxonomy and tagging standards for ingestion
• Establish data governance and access controls

Phase 2: AI Enablement

• Ingest and structure documentation (internal, vendor, tickets, SOPs)
• Train Copilot on platform-specific terminology and workflows
• Develop prompt templates for common tasks (e.g., "How do I deploy to OutSystems staging?")

Phase 3: Integration

• Embed Copilot into daily workflows (e.g., ticket triage, change request reviews)
• Pilot with a small group of engineers
• Collect feedback and iterate on AI responses

Phase 4: Optimization

• Implement feedback loops (e.g., thumbs up/down, correction suggestions)
• Monitor usage metrics and accuracy
• Expand to additional platforms or tools

Phase 5: Continuous Improvement

• Monthly knowledge base updates
• Quarterly AI performance reviews
• Annual retraining or fine-tuning based on platform evolution

Key Skills : Ab Initio Administration & support, Linux Admin skills, AutoSys, Troubleshooting experience in Ab Initio Jobs

• During the tenure, the candidate will be participating in large scale migration of 130 applications to a new data center and a new platform
• The support request from Dev team on the platform issues to be triage, diagnose and resolved (this require wide knowledge of Linux, database connectivity, good knowledge of ETL tool)
• Validate the platform after migration to Virtual environments
• Work with applications teams to troubleshoot the issues in Ab Initio Jobs that caused due to migration to new Virtual environment