14 Process Improvement jobs in Lowell

We are seeking a dynamic and analytical HR Process Improvement Lead to drive continuous improvement across all Human Resources functions. This individual will serve as the process owner for identifying, maintaining, streamlining, and enhancing workflows across the HR ecosystem, including Payroll, HR Technology, Benefits, Compensation, Employee Relations, HR Compliance, Talent Acquisition, Employee Engagement, Learning & Development, and Performance Management. This role will work cross-functionally to ensure HR processes are efficient, scalable, compliant, and aligned with organizational goals.

• Serve as the central owner of HR process documentation, standardization, and optimization across all HR functions.
• Evaluate current processes to identify pain points, inefficiencies, and areas for automation or simplification.
• Partner with function owners in Payroll, Benefits, Compensation, Employee Relations, Compliance, TA, Engagement, L&D, and Performance to define and implement process improvements.
• Lead and/or support implementation of process changes, including project planning, stakeholder management, testing, and change management.
• Collaborate with HR Technology to identify and implement technology solutions to enhance processes and reporting capabilities.
• Develop and maintain process maps, and Standard Operating Procedures (SOPs).
• Monitor process performance and maintain metrics to ensure sustained improvements.
• Ensure HR processes comply with internal policies and external regulations.
• Drive a continuous improvement mindset and establish mechanisms for feedback and ongoing refinement.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3-5+ years of experience in HR, Operations, Process Improvement, or related field.
• Strong understanding of end-to-end HR processes across multiple disciplines.
• Proven experience with process mapping, analysis, and redesign methodologies.
• Experience working with HR systems (e.g., Oracle Fusion, UKG, ADP, or other comparable systems).
• Strong project management and change management skills.
• Excellent communication, facilitation, and stakeholder engagement abilities.
• Ability to influence without authority and work effectively across a matrixed organization.
• Experience in a fast-paced, high-growth environment.
• Strong data analysis skills and experience with tools like Excel, SharePoint, Power BI, or Tableau.
• Play a pivotal role in shaping an efficient and employee-friendly HR ecosystem.
• Work in a collaborative environment that values innovation, ownership, and continuous improvement.
• Help us create exceptional employee experiences through operational excellence.

Benefits & Perks: 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with TakedasPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as an Associate Director, Process Design & Improvement in our Cambridge office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

Objective / Purpose:

The Research Strategy and Operations function is responsible for integrating scientific acumen with business analytics and processes to deliver clear business plans, operational excellence and portfolio progression for the Takeda Research pipeline.

The Associate Director/Director, Process Design & Improvement is responsible for driving continuous improvement and optimization of operations and business processes across Research. The incumbent will collaborate with cross-functional partners to understand established processes and drive the implementation of optimizations, enhancements, and improvements to increase the efficiency of Research, ensuring the successful delivery of high-quality research outcomes.

Accountabilities:

• Identify and document current business processes related to drug discovery, including workflows, key activities, inputs, outputs, and interdependencies.
• Analyze these processes to identify inefficiencies, bottlenecks, and areas where improvements can be made and redesign processes to enhance efficiency, reduce costs, and minimize cycle times for drug discovery projects.
• Develop more agile and adaptable processes that can quickly respond to new opportunities or shifts in the drug discovery landscape.
• Collaborate with colleagues to integrate new technologies, such as AI/ML, and automation into existing drug discovery and business processes.
• Design systems that facilitate the automation of repetitive tasks and data analysis to free up valuable scientific resources for critical thinking and decision-making.
• Establish metrics and KPIs to monitor the effectiveness of newly implemented processes.
• Continuously review process performance and make iterative improvements to adapt to new challenges and findings in the field of drug discovery.
• Identify potential risks associated with new and existing processes and develop strategies to mitigate these risks.
• Lead change management initiatives to ensure that changes in business processes are accepted and effectively implemented across the organization.
• Communicate changes and benefits effectively to all stakeholders to foster buy-in and smooth transitions.

Education & Competencies:

• Expected 10 years related experience, preferably in the pharmaceutical industry
• Advanced degree in a scientific or business management discipline preferred
• Exceptional leadership and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Strong financial and business management acumen with and eye for identifying opportunities to achieve efficiencies
• Excellent project management and organizational skills with the ability to prioritize and manage multiple initiatives simultaneously
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams
• Strong knowledge of drug discovery and development processes, including preclinical and clinical research
• Strategic mindset and the ability to think critically and creatively to drive innovation and business growth

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law

This position is currently classified as hybrid in accordance with Takedas Hybrid and Remote Work policy.

#LI-JT1

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Job Exempt

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as an Associate Director, Process Design & Improvement in our Cambridge office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

Objective / Purpose:

The Research Strategy and Operations function is responsible for integrating scientific acumen with business analytics and processes to deliver clear business plans, operational excellence and portfolio progression for the Takeda Research pipeline.

The Associate Director/Director, Process Design & Improvement is responsible for driving continuous improvement and optimization of operations and business processes across Research. The incumbent will collaborate with cross-functional partners to understand established processes and drive the implementation of optimizations, enhancements, and improvements to increase the efficiency of Research, ensuring the successful delivery of high-quality research outcomes.

Accountabilities:

• Identify and document current business processes related to drug discovery, including workflows, key activities, inputs, outputs, and interdependencies.
• Analyze these processes to identify inefficiencies, bottlenecks, and areas where improvements can be made and redesign processes to enhance efficiency, reduce costs, and minimize cycle times for drug discovery projects.
• Develop more agile and adaptable processes that can quickly respond to new opportunities or shifts in the drug discovery landscape.
• Collaborate with colleagues to integrate new technologies, such as AI/ML, and automation into existing drug discovery and business processes.
• Design systems that facilitate the automation of repetitive tasks and data analysis to free up valuable scientific resources for critical thinking and decision-making.
• Establish metrics and KPIs to monitor the effectiveness of newly implemented processes.
• Continuously review process performance and make iterative improvements to adapt to new challenges and findings in the field of drug discovery.
• Identify potential risks associated with new and existing processes and develop strategies to mitigate these risks.
• Lead change management initiatives to ensure that changes in business processes are accepted and effectively implemented across the organization.
• Communicate changes and benefits effectively to all stakeholders to foster buy-in and smooth transitions.

• Expected 10 years related experience, preferably in the pharmaceutical industry
• Advanced degree in a scientific or business management discipline preferred
• Exceptional leadership and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Strong financial and business management acumen with and eye for identifying opportunities to achieve efficiencies
• Excellent project management and organizational skills with the ability to prioritize and manage multiple initiatives simultaneously
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams
• Strong knowledge of drug discovery and development processes, including preclinical and clinical research
• Strategic mindset and the ability to think critically and creatively to drive innovation and business growth

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as an Associate Director, Process Design & Improvement in our Cambridge office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

Objective / Purpose:

The Research Strategy and Operations function is responsible for integrating scientific acumen with business analytics and processes to deliver clear business plans, operational excellence and portfolio progression for the Takeda Research pipeline.

The Associate Director/Director, Process Design & Improvement is responsible for driving continuous improvement and optimization of operations and business processes across Research. The incumbent will collaborate with cross-functional partners to understand established processes and drive the implementation of optimizations, enhancements, and improvements to increase the efficiency of Research, ensuring the successful delivery of high-quality research outcomes.

Accountabilities:    

• Identify and document current business processes related to drug discovery, including workflows, key activities, inputs, outputs, and interdependencies.
• Analyze these processes to identify inefficiencies, bottlenecks, and areas where improvements can be made and redesign processes to enhance efficiency, reduce costs, and minimize cycle times for drug discovery projects.
• Develop more agile and adaptable processes that can quickly respond to new opportunities or shifts in the drug discovery landscape.
• Collaborate with colleagues to integrate new technologies, such as AI/ML, and automation into existing drug discovery and business processes.
• Design systems that facilitate the automation of repetitive tasks and data analysis to free up valuable scientific resources for critical thinking and decision-making.
• Establish metrics and KPIs to monitor the effectiveness of newly implemented processes.
• Continuously review process performance and make iterative improvements to adapt to new challenges and findings in the field of drug discovery.
• Identify potential risks associated with new and existing processes and develop strategies to mitigate these risks.
• Lead change management initiatives to ensure that changes in business processes are accepted and effectively implemented across the organization.
• Communicate changes and benefits effectively to all stakeholders to foster buy-in and smooth transitions.

Education & Competencies:

• Expected 10 years related experience, preferably in the pharmaceutical industry
• Advanced degree in a scientific or business management discipline preferred
• Exceptional leadership and communication skills, with the ability to influence and collaborate effectively with stakeholders at all levels
• Strong financial and business management acumen with and eye for identifying opportunities to achieve efficiencies
• Excellent project management and organizational skills with the ability to prioritize and manage multiple initiatives simultaneously
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams
• Strong knowledge of drug discovery and development processes, including preclinical and clinical research
• Strategic mindset and the ability to think critically and creatively to drive innovation and business growth

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law

This position is currently classified as “hybrid” in accordance with Takeda’s Hybrid and Remote Work policy. 

#LI-JT1

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. 

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. 

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Job Exempt

This range is provided by Eliassen Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$85.00/hr - $0.00/hr

Client Job Description

This is an exciting opportunity to join a healthcare information technology business in the role of Business Transformation Architect. The Business Transformation Architect will work closely with cross-functional business partners to define business needs and produce solutions in support of Clinical Effectiveness transformation initiatives. He/She must understand and document current state processes, work with business partners to redesign those processes, and ultimately translate them to end-state targets. The Business Transformation Architect will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. The Business Transformation Architect is an informed leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Essential Duties and responsibilities

• Engage and lead customers (internal business partners & stakeholders), project teams, and service partners in the development and implementation of specific technology solutions that are aligned with the overall company and CE strategies
• Leverage Lead to Revenue expertise to conduct Business Analysis, process redesign, and overall solution design, in collaboration with subject matter experts in relevant business domain areas
• Identify, document, and communicate business challenges and needs for use in design and implementation of business solutions
• Analyze, model, optimize, and implement business processes and process flows, information and information flows, and business rules
• Identify and leverage appropriate technology and applications to quantifiably improve business operations
• Effectively manage expectations from business and engage technical teams to drive results
• Facilitate project intake and cross-functional prioritization; collaborate with Product Owners to prioritize backlogs for technical implementation, ensuring requirements are implemented in the final product
• Work closely with scrum teams in the implementation of system solutions, supporting development and testing as needed
• Drive solution adoption by applying effective Change Management principles throughout project lifecycle. Understand and communicate change impact to stakeholders.
• Track solution performance to ensure expected outcomes are achieved
• Provide system support and training as needed

Performs other duties and responsibilities as required

Experience Requirements

• Expertise with Lead to Revenue processes and related workflowspreferably in Healthcare, Health IT, or related industry
• Experience with Salesforce CRM (must have) and Salesforce CPQ (highly desirable)
• Experience with Change Management methodologies desired (ProSci ADKAR)
• A minimum of 7 years relevant work experience in IT or related field
• A minimum of 5 years experience as an analyst on complex transformational technical projects, performance improvement, and/or operational turnaround programs

Experience with business process redesign and workflow tools (Visio highly desired)

Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment

Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners

Proven ability to influence cross-functional teams without formal authority

Conflict management skills including the ability to work with and resolve conflicting needs and requirements

Ability to analyze data, properly articulate and take proactive action on risks and dependencies

Ability to comprehend and communicate technical concepts

Possess a sense of accountability and pride for delivering on time and on budget with expected quality

Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details

Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports

Ability to learn new concepts/hardware/technologies quickly

Excellent meeting management, presentation, and facilitation skills

• Lean Six Sigma Green Belt highly desirable
• Familiarity with Agile and SDLC

Customer focus and service orientation

• Bachelors degree in computer science, IT or related field

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Eliassen Group by 2x

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Join to apply for the Business Process Analyst role at Suffolk Construction Join to apply for the Business Process Analyst role at Suffolk Construction Get AI-powered advice on this job and more exclusive features. About Suffolk: Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Overview About Suffolk: Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development. Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit and follow Suffolk on Facebook , Twitter , LinkedIn , YouTube , and Instagram . The Role: The Business Process Analyst in the Office of the Chief Information Officer (OCIO) is responsible for analyzing, documenting, and optimizing business process in support of digital transformation. This role works closely with cross-functional teams to understand current workflows, identify opportunities for improvement, and propose future state solutions that align with organizational imperatives. The Business Process Analyst serves as a bridge between business stakeholders and information and technology teams, translating business needs into well-defined requirements and process models that drive technology-enabled transformation initiatives and create quantifiable business value. Responsibilities Primary Responsibilities: Document current state business processes through interviews, workshops, and observation to create accurate process maps and workflow diagrams. Analyze existing processes to identify inefficiencies, redundancies, and opportunities for improvement. Collaborate with business stakeholders to gather and document business requirements. Develop future state process models that leverage technology solutions to enhance efficiency and effectiveness. Create detailed functional specifications and business requirements documents. Facilitate workshops and meetings with business and IT stakeholders to validate process models and requirements. Support process implementation by providing training and documentation to end users. Monitor process performance through metrics and KPIs to ensure continuous improvement. Partner with IT teams to ensure technology solutions align with business needs and process requirements. Maintain process documentation and ensure it remains current through regular reviews. Identify opportunities for process standardization and automation across the enterprise. Support change management efforts associated with process and system changes. Provide regular updates to leadership on process improvement initiatives and outcomes. Qualifications Job Requirements: Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience) 3-5 years of experience in business process analysis, process improvement, or a related field. Experience working with Human Capital Management (HCM) systems (e.g., Oracle HCM), particularly in support of HR-related business processes. Experience with process mapping and modeling techniques Familiarity with business analysis methodologies and tools Understanding of IT service delivery and project management concept Knowledge/Competencies: Proficiency in process modeling tools and techniques (e.g., BPMN, flowcharting) Strong analytical and problem-solving skills Excellent communication and facilitation skills Ability to translate complex concepts into clear, understandable documentation Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma) Experience with requirements gathering and documentation Strong interpersonal skills and ability to build relationships with stakeholders at all levels Detail-oriented with strong organizational skills Adaptable to changing priorities and business needs Basic understanding of enterprise systems and applications Working Conditions: Travel required: 5% (Domestic) Telecommuting option: Hybrid (4 days in office per week) Primary Contacts: Sr. Director, OCIO Business unit stakeholders and subject matter experts IT project managers and development teams Process owners across business functions Change management specialists IT architects and analysts Enterprise application teams Working Conditions While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. EEO Statement Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Construction and Civil Engineering Referrals increase your chances of interviewing at Suffolk Construction by 2x Get notified about new Business Process Analyst jobs in Boston, MA . Scientific Business Analyst, Scientific AI Quincy, MA $5,000.00- 110,000.00 1 week ago Quincy, MA 100,000.00- 125,000.00 1 week ago Wilmington, MA 60,000.00- 65,000.00 21 hours ago Quincy, MA 43,888.00- 73,000.00 2 weeks ago Business Analyst (Accounting & Treasury) Senior Business Analyst - Product Lifecycle Management (PLM) - Hybrid - MA - No C2Cq Oracle HCM Business Process Analyst (C2H) Quincy, MA 58,000.00- 84,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Analyze and design new business processes to support technology implementations.
• Create documentation for process and technology solutions.
• Collaborate with the business team to define product requirements and use cases.
• Participate in user and task analysis to capture business needs.
• Work with technical teams to define and present solutions that align with architectural frameworks.
• Develop backlogs for features and enhancements to the product roadmap.
• Support master data consolidation, replication, and quality assurance for retail master data objects.

1. Experience in MDG-RFM and RMP solution extensions for Retail (Utopia add-on).
2. Expertise in data modeling , process modeling , master data consolidation , BRF+ , Floor Plan Manager (FPM) , master data quality , and workflows .
3. Experience with data replication frameworks for standard and custom retail master data objects in MDG-RFM .
4. Proficiency in IS-Retail Master Data Configuration .

• 5+ years in business process architecture and integration, with a focus on retail master data .

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field (or equivalent experience).

Job Description: Title: Program Coordinator
Hybrid for Arden Hills MN or Marlborough MA

About the role
This high-profile role as Agile Project Management Lead within the Enterprise Architecture (EA) PMO involves leading the team, ensuring project alignment, overseeing sprints for timely and accurate task completion, updating stakeholders, gathering feedback, and addressing obstacles. You will be responsible for the EA delivery strategy and will handle communications across IT and Business functions, managing new and existing IT/Business partnerships and supporting Enterprise Architects in Change Management.
Effective communication necessitates early and frequent stakeholder engagement. Consultants work to pinpoint key stakeholders, communicate the advantages of changes, and address any issues or resistance. Keeping all parties updated on changes and their consequences is vital. Consultants create and implement communication strategies to ensure openness and buy-in from all organizational levels. They provide necessary training and resources to help employees adjust to new systems and procedures, which may encompass workshops, training sessions, and ongoing support. Post-implementation, consultants monitor the impact and make adjustments as needed, assessing the success of the change initiatives and ensuring continuous enhancement. Identifying potential risks and devising strategies to mitigate them is critical, helping to minimize disruptions and ensure a seamless transition.

What Work You Will be Responsible For:
•Scope identification, Project planning, monitoring, and working on Organizational Change Management deliverables.
•Design and execution of Organizational Change Management strategy, organizational design, stakeholder management, change impact analysis, change readiness assessments, Communication Plan, Training Plan and Resistance Mitigation Plan.
•Develop the Organizational Change Management project plan.
•Work with the Enterprise Architecture team to identify training courses, training efforts, and training schedules and set up the coordination between business, and IT teams.
•Prepare dashboards and track Organizational Change Management KPIs as part of the project.
•Support the creation of a Training content & Reinforcement Organization.
•Act as an Organizational Change Management Advisor to business teams and coach the extended teams on all Organizational Change Management templates and support for completing deliverables.
•Collaborate with a diverse global team to achieve the project objective.
•Prepare Organizational Change Management assets for practice

Basic Qualifications:
•Highly organized in a fast-paced, innovative, changing environment.
•Excellent communication skills.
•Strong project management skills with attention to detail and accuracy.
•Strong knowledge of Atlassian JIRA
•Must quickly grasp new concepts, workflows, and systems.
•Proficient with Microsoft Office Suite, especially PowerPoint, Excel, Word, and SharePoint.
•Able to work independently with minimal supervision.
•Experience facilitating discussions with senior business leaders/executives.
•Preferred: experience with technologies and best practices for Enterprise Architecture
•Preferred: PMP certification.
•In-depth knowledge of training plans and curriculum design.

Other Duties:
Offers polite and timely service to both internal and external parties, prioritizing requests professionally and cooperatively. Seeks ways to enhance service and work processes and helps implement quality improvements. Assists colleagues with tasks to ensure service continuity and demonstrate teamwork. Supports team efforts across the organization. Performs additional services as assigned
OT: Eligible for 1.40 OT Mark-Up: Yes

Job Description PE-backed start-up, DoseSpot, is a dynamic and innovative leader in the electronic prescribing software market. Its subsidiary, pVerify, is an industry-leading insurance verification solution. We are experiencing hyper-growth at the intersection of the software and healthcare industries. We seek talented team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. Join DoseSpot and pVerify to be part of a growing team, benefit from strong market tailwinds, and contribute to ensuring mission-critical prescriptions and verifications are delivered accurately and on time. About the Role: We’re seeking a Senior Manager of Business Process Improvement & Operations to own and optimize our service delivery operations and vendor partnerships . This role is crucial in driving efficiency, accountability, and performance of our back-office operations in India and globally. You will partner cross-functionally to enhance end-to-end service delivery, envisioning and executing sustainable process improvements. What you'll do: Back Office Operations Own and oversee our back-office operations to ensure high-quality performance and customer satisfaction. Collaborate with Product teams to streamline and automate back-office processes where appropriate. Define and monitor KPIs, SLAs, and quality standards for operations. Lead regular KPI-focused performance reviews to foster continuous improvement. Serve as the primary escalation point for service delivery challenges, ensuring prompt resolution. Vendor Management Manage relationships with external vendors, including acting as the main point of contact, issue escalation, and performance management, with support during contracting. Define and monitor KPIs, SLAs, and quality standards across all vendors. Collaborate with Finance, Legal, and Procurement teams on vendor agreements, compliance, and cost optimization. Develop frameworks for evaluating vendor performance and ROI. Partner with internal teams (especially Product and Technology) to align vendor capabilities with business goals. Business Process Improvement Identify initiatives to streamline operations, reduce friction, and enhance scalability of service delivery models. Lead process mapping, gap analysis, and root cause assessments to uncover operational improvement opportunities. Provide visibility into performance metrics and make data-driven decisions. What you'll bring: 7+ years of experience in operations, process improvement, vendor management, or service delivery leadership. Proven experience managing offshore teams (preferably in India), with a strong understanding of cultural communication and operational alignment. Successful track record managing external vendors or BPO partners with a focus on service quality and accountability. Strong analytical and problem-solving skills to translate data into actionable insights. Exceptional project management skills and attention to detail. Excellent communication and relationship-building skills with technical and non-technical stakeholders. Experience with tools like Salesforce, Jira, or similar platforms is a plus. Lean Six Sigma, PMP, or relevant certifications are advantageous. An operational mindset with a hands-on approach to problem-solving. A passion for building scalable systems that enhance service quality and customer experience. Ability to lead through influence and collaboration across teams. A continuous improvement mentality emphasizing accountability and operational excellence. Benefits & Perks: Remote work with flexible schedules promoting work-life balance. Annual company offsite events. Generous leave policy including flexible time off, 13 paid holidays, sick leave, and parental leave. Medical, dental, and vision insurance for employees and dependents, plus FSA & HSA options. 401(k) plan with company match. One-time remote workspace reimbursement. Equal Employment Opportunity/Affirmative Action employer; all qualified applicants will be considered regardless of protected characteristics. Compensation Range: $126,500 - $158,100 #J-18808-Ljbffr