76,041 Product Assistance jobs in the United States
Customer Service
Posted today
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Job Description
Customer Service Representative Job Description
A Customer Service Representative interacts with customers to provide information, resolve issues, and promote products or services. They are the primary point of contact for customers, addressing inquiries, complaints, and feedback.
Primary Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products or services
- Process customer transactions and manage accounts
- Identify and escalate complex issues to senior staff or specialized teams
Essential Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in customer relationship management (CRM) software and other technology tools
- Strong attention to detail and organizational skills
Roles & Responsibilities:
- Handle customer complaints and provide solutions
- Build sustainable relationships with customers through open and interactive communication
- Meet sales targets and call handling quotas
- Keep records of customer interactions and maintain accurate documentation
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Education Requirements:
- High school diploma or equivalent required
- Associate's or bachelor's degree in business, communications, or related field preferred
- 1-2 years of experience in customer service or related field
Day-to-Day Duties:
- Respond to customer inquiries and resolve issues
- Provide product or service information to customers
- Process customer transactions and manage accounts
- Identify opportunities to upsell or cross-sell products or services
- Maintain knowledge of products or services and stay up-to-date on industry trends
The job description provides a clear overview of the Customer Service Representative role, highlighting key responsibilities, essential skills, and education requirements.
Company Details
Customer service
Posted 3 days ago
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Job Description
We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing a positive experience with our brand. The ideal candidate is empathetic, patient, and committed to customer satisfaction.
Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
- Maintain detailed and accurate customer records using CRM tools or ticketing systems
- Escalate unresolved issues to the appropriate internal teams when necessary
- Provide information about products, services, policies, and promotions
- Follow up with customers to ensure their issues are resolved
- Meet individual and team performance metrics (e.g., response time, resolution time, satisfaction score)
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- High school diploma or equivalent (Associate or Bachelor's degree a plus)
- Proven experience in a customer service role (retail, call center, or online)
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with customer service software, CRM platforms, or help desk systems (e.g., Zendesk, Freshdesk, Salesforce)
- Ability to stay calm under pressure and handle challenging situations
Company Details
Customer service
Posted 8 days ago
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Job Description
We are seeking a friendly and reliable Customer Service & Helpdesk Representative to join our team. You will be the first point of contact for customers, assisting with questions, resolving issues, and ensuring a positive experience.
Responsibilities:
- Troubleshoot basic technical issues.
- Escalate complex problems when necessary.
- Keep accurate records of interactions.
- Follow up to confirm resolution and satisfaction.
Requirements:
- Good communication and problem-solving skills.
- Basic computer knowledge and willingness to learn new software.
- Patience and a customer-focused mindset.
- Previous customer service experience is a plus but not required.
Benefits:
- Flexible hours
- Remote work available
- Training provided
- Weekly pa
If you are organized, helpful, and enjoy working with people, we’d love to hear from you!
We are looking for a friendly, tech-savvy, and solutions-focused individual to join our team as a Customer Service & Helpdesk Representative. You will be the first point of contact for customers, assisting them with inquiries, troubleshooting.
Company Details
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