37 Professional Services jobs in Markham
Business Information Solutions Designer Lead
Posted 3 days ago
Job Viewed
Job Description
Alpharetta, Georgia, Dallas, Texas, Jacksonville, Florida, P&C-Butterfield Road-Downers Grove-IL-AAC
**Details**
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
**Summary:**
We are seeking a data-savvy professional who bridges business and technology to deliver data-driven solutions and actionable insights. This individual understands business strategy, defines logical data structures, and collaborates with stakeholders across business, analytics, development, and architecture to implement impactful data assets. Ideal candidates communicate clearly with both technical and business teams and are skilled in translating business needs into data solutions.
**Responsibilities:**
- Partner with business leaders to understand goals and identify data opportunities.
- Design logical data structures that align with business processes and strategy.
- Collaborate with technology teams to implement data solutions.
- Serve as a subject matter expert on business data in projects and transformations.
- Create and maintain focused data assets (e.g., marts, reporting layers).
- Support data analysis by translating analytical needs into data requirements.
- Facilitate communication between business and technology teams.
- Evaluate results to ensure solutions drive business value.
**Qualifications:**
- 5+ years in data-centric roles (analyst, developer, architect, consultant).
- Experience functioning as or closely supporting an Agile Product Owner, including backlog management, prioritization, and working with cross-functional teams.
- Degree in a technical or business field; combination of both is a plus.
- Proficiency in SQL, Python, or similar. Experience with BI tools (Tableau, PowerBI, etc) and Data Platforms (Snowflake, DataBricks, etc).
- Strong understanding of data and business architecture, with P&C Insurance and Claims experience preferred.
- Excellent communication skills across disciplines and comfortable presenting to executives and operational leaders.
- Detail-oriented, collaborative, and business outcome focused.
- Comfortable with ambiguity and change.
**Location:** Hybrid in Chicago or fully remote (U.S. only)
**Note:** Sponsorship is not available for this position.
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of
Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-WH-1
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. Learn more at Kemper.com .
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Business Information Solutions Designer Lead
Posted 3 days ago
Job Viewed
Job Description
Alpharetta, Georgia, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida, P&C-River Run Drive-Birmingham-AL
**Details**
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
**SUMMARY:**
We are looking for an energetic professional with strong conceptualization and analysis skills, as well as an interest in future management roles. This role is for an individual that spans between business and technology - solving for business opportunities and challenges using data as a tool. This is an individual who gains a deep understanding of an area of the business, helps design logical data structures to represent it holistically, and communicates those structures to technology teams who implement. This person works closely with business leaders, analysts, application developers, data warehouse developers, and architects to drive data-centric solutions and data-centric components of broader solutions from idea to implementation. This creates focused data solutions, such as marts and reporting layers, for its area of the business. A successful candidate in this role is goal-oriented, contextually-aware, collaborative, and open minded. A strong ability to articulate concepts in ways that are understood by both business and technology resources, and an ability to foster effective communication between business and technology resources are required for success.
**RESPONSIBILITIES:**
+ Work as a subject matter expert for business data within projects ranging from small efforts to major transformations
+ Collaborate with business leaders to ideate data-centric solutions and define logical data structures.
+ Understand the data landscape, lifecycle, and software for the business area.
+ Align tactical decisions with business strategy and goals.
+ Partner with tech teams (data architecture, app/data warehouse development) to ensure solutions meet business needs.
+ Create detailed requirements and custom data assets (e.g., data marts, BI layers) for analysts and data scientists.
+ Identifies opportunities to obtain and leverage external data sources to solve business problems.
**QUALIFICATIONS:**
+ The successful candidate will likely have some combination of these qualifications, experiences, and skills.
+ 5+ years in roles like analyst, developer, data architect, or consultant delivering data-centric solutions or has been the "person in the business who does data" regardless of formal role.
+ Degree in a technical or business field (e.g., Engineering, Finance, Computer Science, Statistics); dual degrees in both a plus.
+ Proficient in SQL, Python, or similar, and BI tools (e.g., Power BI / Tableau).
+ Strong grasp of logical data and business architecture concepts.
+ Skilled in solution ideation, concise communication, and fostering cross-disciplinary collaboration.
+ Detail-oriented, assertive, adaptable, and business-outcome focused, with a balance of innovation and practicality.
+ Comfortable with ambiguity and presenting to all levels.
+ Embraces change and is a change agent
+ Hybrid (Chicago) or remote (US-based). No sponsorship
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-WH-1
**Kemper at a Glance**
The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers. Learn more at Kemper.com .
*Alliance United Insurance Company is not rated.
_We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V_
**Our employees enjoy great benefits:**
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
Software Solutions Architect Business Analyst
Posted 3 days ago
Job Viewed
Job Description
ABOUT THE ROLE:
Our business analysts / solution architects dont just ask what a client wants. They ask what if we did it this way? Theyre big-picture thinkers. Strategic problem-solvers. Savvy team players with a passion for the process of software design and development. And were looking for a standout candidate to join them.
As a senior business analyst with The Mx Group, youll serve as the primary point of contact for our clients and help them shape and plan digital projects. You will work closely with senior members of clients leadership teams, learn from them about their business and the challenges they face, and collaborate with them to design new processes and tools to overcome those challenges. Youll manage the development of brand-new applications as well as updates to existing systems. Youll oversee the full lifecycle of development projects, keeping them on-scope and on-budget. Working with an experienced, enthusiastic team of software developers and analysts, youll produce applications our diverse client base and their customers cant do without.
Note: At The Mx Group, we call this role business analyst, but were looking for people with the right characteristics not necessarily the same title. Whether you call yourself a BA, a project manager, a product owner, a product manager or something else, we want to talk to you!
WHAT WERE LOOKING FOR:
- 8+ years of experience with software projects, including at least 5 years in a business analyst, product owner or similar role
- Experience designing and delivering complex software products; B2B and/or e-commerce experience is a plus
- Ability to think beyond gathering requirements to design/improve processes
- Outstanding critical thinking skills
- Excellent client-facing skills; comfortable working closely with senior executives
- An inquisitive, rationally opinionated, problem-solving nature
- Bachelors degree or equivalent experience
- Agile experience a significant plus
ABOUT US:
A leading B2B digital and demand generation agency, The Mx Group has been named one of the Best Places to Work in Illinois for five years in a row. We have received numerous awards both for our work and our company culture, and were ranked among the top 10 B2B agencies in the country by B2B Marketing in 2017. Located 20 minutes from downtown Chicago, The Mx Group empowers companies with the competitive edge of modern B2B marketing. To do this, we integrate a broad set of services: Strategy. Design and content. Web and app development. Demand gen and lead management. We make it all work together to help companies attract, convert and retain more customers. For more than 25 years, clients have trusted us to turn their marketing investments into measurable revenue.
ABOUT OUR APPLICATION DEVELOPMENT TEAM:
The digital development team at The Mx Group produces much more than marketing tools and analytics. We build fully custom mobile and web apps with a high degree of technical architecture and UX excellence, all to create a smooth, quality experience for our clients customers. Our teams past work includes customized CMS and e-commerce implementations, completely custom built-from-scratch SaaS products, and mobile and web apps that let members of the public compete against each other. Our Agile teams work on projects using a variety of technologies and tools, complete with continuous integration, automated testing and fully automated go-live. Come help us bring new ideas to life!
WHY YOULL LOVE WORKING HERE:
At The Mx Group, were committed to producing great work and having fun while doing it! Were proud of our collaborative, open company culture, and were always looking for new ways to brighten up the work day for our tight-knit team. Whether youre taking home first place in a trivia contest or chili cook-off, enjoying a brew from our craft beer fridge, or celebrating the start of Friday summer hours, youll see why our employees love coming in to work. Plus, we offer a full benefits package, including paid parental leave, and we close our office for a full week at the end of each year.
#J-18808-LjbffrDirector HR, Service Delivery
Posted 10 days ago
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Job Description
Select how often (in days) to receive an alert: Glanbia Shared Services is seeking a seasoned Director of HR Service Deliveryto lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services). Key Responsibilities: Lead and Develop Team: Mentor and develop the HR Service Deliveryteam, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth. Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization. Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization. Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels. Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs. Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations. Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing. Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools. Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms. Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals. Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery. Skills Required: Proven leadership and team management experience in HR Operations or Shared Services. Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight. Experience in employee relations, reward, engagement, performance management, and recognition programs. Ability to engage stakeholders and drive cross-functional alignment. Experience with global payroll operations highly preferred. Continuous improvement mindset focused on operational excellence and customer experience. Excellent communication, problem-solving, and organizational skills. Experience with SuccessFactors, ServiceNow and Payroll platforms desired. Where and how you will work The ideal candidate will be based in Chicago or the Chicagoland area, withhybrid working arrangements available through ourSmart working model which allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition , Glanbia Nutritionals, and Joint Ventures . Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $150,000 - $180,000 with an annual bonus. #J-18808-Ljbffr
Director HR Service Delivery
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Director HR Service Delivery role at Glanbia Join to apply for the Director HR Service Delivery role at Glanbia Get AI-powered advice on this job and more exclusive features. Glanbia Shared Services is seeking a seasoned Director of HR Service Deliveryto lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services). Key Responsibilities: Lead and Develop Team: Mentor and develop the HR Service Deliveryteam, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth. Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization. Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization. Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels. Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs. Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations. Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing. Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools. Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms. Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals. Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery. Skills Required: Proven leadership and team management experience in HR Operations or Shared Services. Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight. Experience in employee relations, reward, engagement, performance management, and recognition programs. Ability to engage stakeholders and drive cross-functional alignment. Experience with global payroll operations highly preferred. Continuous improvement mindset focused on operational excellence and customer experience. Excellent communication, problem-solving, and organizational skills. Experience with SuccessFactors, ServiceNow and Payroll platforms desired. Where and how you will work The ideal candidate will be based in Chicago or the Chicagoland area, withhybrid working arrangements available through ourSmart working modelwhich allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritionals, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $150,000 - $80,000 with an annual bonus. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Human Resources Industries Manufacturing, Food and Beverage Services, and Food and Beverage Manufacturing Referrals increase your chances of interviewing at Glanbia by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Get notified when a new job is posted. Sign in to set job alerts for “Director Human Resources Services” roles. Greater Chicago Area $91, 00.00- 105,000.00 1 week ago Greater Chicago Area 125,000.00- 165,000.00 4 days ago Executive Director, Human Resources Operations Chicago, IL 160,000.00- 190,000.00 2 weeks ago Chicago, IL 127,600.00- 178,600.00 4 days ago Associate Director, HR- Central Operations Chicago, IL 159,400.00- 199,200.00 1 week ago Chicago, IL 175,000.00- 200,000.00 3 weeks ago Chicago, IL 127,600.00- 178,600.00 6 days ago Chicago, IL 152,200.00- 293,900.00 2 weeks ago Greater Chicago Area 180,000.00- 240,000.00 2 weeks ago Downers Grove, IL 160,266.00- 240,400.00 4 days ago Lisle, IL 120,000.00- 150,000.00 1 week ago Chicago, IL 170,000.00- 205,000.00 1 week ago Chicago, IL 137,000.00- 238,000.00 11 hours ago Chicago, IL 140,000.00- 160,000.00 3 weeks ago Director HR, Global Commercial Functions Arlington Heights, IL 61.80- 95.79 2 weeks ago Chicago, IL 140,000.00- 175,000.00 1 month ago Chicago, IL 135,800.00- 190,100.00 1 week ago Bolingbrook, IL 128,700.00- 170,500.00 2 weeks ago Wood Dale, IL 112,000.00- 160,000.00 3 weeks ago Mount Prospect, IL 160,000.00- 180,000.00 2 weeks ago Chicago, IL 120,000.00- 130,000.00 1 month ago Director, Human Resources - Global Construction Services Addison, IL 130,720.00- 179,740.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Director HR Service Delivery
Posted 10 days ago
Job Viewed
Job Description
Glanbia Shared Services is seeking a seasoned Director of HR Service Delivery to lead the delivery of HR Services across the organization. This role focuses on creating a seamless and positive employee experience through efficient HR operations, including leading a regional HR Field Service Representative team, process excellence and continuous improvement, specialist support including Leave of Absence Administration and data analytics and insights supporting critical decision making. The Director of HR Service Delivery will manage tier 0 (self-serve enablement), tier 1 (BPO-delivered core services), and tier 2 (specialist and generalist HR services). Key Responsibilities: Lead and Develop Team: Mentor and develop the HR Service Delivery team, including HR Field Partners, Specialist Services, Process Excellence & CI, and Data Analytics, ensuring high performance and professional growth. Foster Collaboration: Cultivate a culture of collaboration, accountability, and customer focus within the HR service organization. Coordinate with GES Functions: Work closely with other GES functions to ensure cohesive and aligned service delivery across the organization. Ensure Consistent Service Delivery: Maintain consistent service delivery across all HR support tiers and channels. Manage BPO Relationships: Oversee relationships and daily operations of BPO providers, ensuring adherence to SLAs and KPIs. Governance and Performance: Conduct regular governance and performance sessions with key stakeholders, providing insights and data-driven recommendations. Improve HR Service Delivery: Identify opportunities for improvement through standardization, automation, and outsourcing. Enhance Technology Capabilities: Collaborate with Digital HR and IT to optimize HR systems and tools. Ensure Data Integrity: Maintain data integrity and compliance across all HR systems and platforms. Align HR Services: Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), and other departments (e.g., IT, Finance) to align HR services with organizational goals. Support Enterprise Initiatives: Support enterprise-wide initiatives to ensure integrated, seamless service delivery. Skills Required: Proven leadership and team management experience in HR Operations or Shared Services. Strong knowledge and demonstrated experience of HR service delivery models, including tiered support and BPO oversight. Experience in employee relations, reward, engagement, performance management, and recognition programs. Ability to engage stakeholders and drive cross-functional alignment. Experience with global payroll operations highly preferred. Continuous improvement mindset focused on operational excellence and customer experience. Excellent communication, problem-solving, and organizational skills. Experience with SuccessFactors, ServiceNow and Payroll platforms desired. Where and how you will work The ideal candidate will be based in Chicago or the Chicagoland area, with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance. What we would like to offer you! The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. About Glanbia The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritionals, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia, our culture celebrates individuality, knowing that together we are more. Compensation for roles at Glanbia varies depending on a wide range of factors including but not limited to the specific office location, role, skill set and level of experience. Glanbia provides a reasonable range of compensation for roles that may be hired in Illinois. This range may not be applicable to other locations. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. The annual salary for IL based employees for this role is $150,000 - $180,000 with an annual bonus. #J-18808-Ljbffr
IT Manager, Service Delivery
Posted 10 days ago
Job Viewed
Job Description
DeVry University strives to close our society's opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.
Opportunity:
The IT Service Delivery Manager (IT SDM) is responsible for building strong relationships with DeVry leadership at all locations and functional areas; responsible for aligning IT services to meet the needs of our students and colleagues. Working across multiple domains in the IT organization, the IT SDM will align team members and ensure delivery of operations and services in a timely and well executed manner. Reporting to the Director of Workplace & Learning Technology, the IT SDM is expected to discover, plan, lead, coordinate, communicate and execute resolution on complex issues and objectives.
Hybrid or remote. Preferred location is Chicagoland area to support Home Office Lisle a few times per month. If not local, light travel will be required.
Responsibilities:
The IT Service Delivery Manager will be responsible for:
- Provide direction, oversight, and value measurements for all services provided by our Managed Service Provider (MSP) for IT Service Desk, Campus Support, HR Help Desk, and End User Compute management.
- Demonstrate the ability to analyze complex problems, design effective solutions, influence colleagues, and oversee their implementation across IT domains, while measuring and evaluating the impact and effectiveness of the solutions. Manage your work and accomplish deliverables though the help of others.
- Utilize project tracking tools (Asana, Microsoft Project) to monitor progress, identify risks, and keep stakeholders informed.
- Lead the implementation of IT equipment and services at new campus locations; and decommissioning of IT equipment and services at closing campuses. Ensure proper disposal of retired IT equipment.
- Utilize data to make informed decisions on ticket trend analysis, corrective actions, and process improvements.
- Build and sustain strong working relationships with campus operations leaders and key university stakeholders to collaboratively plan and deliver effective IT services.
- Provide leadership to a team of Service Delivery Leads, Campus Support Leads, and operational End User Compute engineers from the MSP.
- Ensure standards for computers, printers, and accessories are established and maintained.
- Ensure computer fleet is patched, applications / settings updated regularly per policy.
- Provide guidance and quality measurements on MSP for deploying computer, retiring computers, and performing annual computer refresh project.
- Ensure campus technology is stable and available for academic use when classes are onsite. Act as liaison to Academics and Campus Operations when any IT service is impaired at campus or online.
- Provide guidance to MSP to deploy campus technicians / smart hands to assist with IT projects.
- Participate in IT contract renewals and new contract creation for new services provided by our MPS or other vendors.
- Arrange the quoting and purchasing of computers, accessories, software. Track to defined budget. Measure performance of suppliers and trending costs.
- Contribute to the annual budgeting process to forecast computer, accessories, and software purchases for the coming year.
- Provide direction, oversight, and value measurements for services provided by our MSP for ITSM service processes, Major Incident, Change Management, Problem Management, Asset Management, CMDB, Knowledge Management, and IT Communications.
- Deliver training to IT staff as needed to ensure effective adoption and utilization of ITSM tools and processes.
- Commercialize features of core platforms to the IT department (ex ServiceNow AI) and to DeVry colleagues and students (ex Help Desk Chat Bot).
- Experience leading the evaluation, selection, and implement of a new ITSM platform is a plus.
- Manage the ongoing administration of IT Service Management (ITSM) platform (ServiceNow).
- Ensure the ITSM platform is secure, prioritize break/fix and enhancement work for MSP team, and disaster recovery plan is tested and updated annually.
- Ensure the Asset Management and CMDB processes follow best practices, provide value to IT stakeholders, and advance the maturity of managing our IT ecosystem.
- Other duties as assigned.
- Degree in Business Administration, IT Management, Computer Science, or relevant experience. Advanced degree and certifications a plus.
- Minimum of 5+ years of IT operations or IT administrative experience, preferably in a complex fast-paced environment.
- Navigate a workday that includes planned operations, projects, unplanned work / escalations, crisis/disaster recovery situations and strategy; creativity in problem solving, bringing the right people together; maintain velocity and quality of your deliverables.
- Customer service focus, ability to express empathy, conflict management, and the relentless pursuit of improving service operations.
- Technology enthusiast that can mature ideas into enterprise grade IT solutions.
- Strong problem-solving and analytical skills.
- Experienced ITSM platform (ex ServiceNow) administration / power user; certification preferred
- Experienced in End User Compute management and strategy; hardware selections / solutions, purchasing, deployment, maintenance, and troubleshooting.
- Experienced manager of a Managed Service Provider (MSP).
- Competent user, analyst, and creator of PowerBI based dashboards.
- Available to provide support and assist with Major Incidents outside of standard business hours, including evenings, weekends, and holidays, as needed.
- Ability to work in an IT organization that leverages multiple managed service providers, contractors, and employees. Coordinate work that occurs after hours. Must be a team player and focused on customer experience.
- Technology enthusiast that can mature ideas into enterprise grade IT solutions. Strong problem-solving and analytical skills.
- Travel occasionally to DeVry campus locations to engage with stakeholders and provide operational oversight.
- Ability to effectively prioritize and execute tasks in a fast-paced environment. Strong written, oral, and interpersonal communication skills. Competent with to presenting ideas in business-friendly and user-friendly language.
- Communicate and influence effectively to multiple audiences (from tech to C-suite) in professional manner.
- Certification in ITIL, IT4IT, Six Sigma, PMP, or TQM are preferred.
* This job will be posted for sixty days from the start of posting or until position is filled.
DeVry University offers benefit options for full-time colleagues, including:
- 401(k) and Roth Plan w/match
- Paid Tuition Program
- Remote and Flex Work Options
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Fertility Coverage
- Family and Domestic Partner Coverage
- Adoption Assistance
- Wellness Programs
- Volunteer Time Off
- Technology Stipend
- Career Development Programs
- Mental Health Care Programs
- Tax Savings Account (FSA and HSA)
- Short-Term/Long-Term Disability Coverage
- Life, Accident, AD&D, Critical Illness Insurance
- Auto/Homeowners, Pet and Legal Insurance
- Exclusive Discount Programs
- Family Care Services
- 2nd.MD, a virtual expert medical consultation service
- Health Advocacy Service
- 401(k) and Roth Plan
- Paid Tuition Program
- Remote and Flex Work Options
- Paid Sick Time
- Technology Stipend
We believe that a vibrant and collaborative workplace is essential to our educational mission and the success of our community. We are committed to a workplace environment where all colleagues feel valued, respected, and supported.
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Service Delivery Support Representative
Posted 3 days ago
Job Viewed
Job Description
**PRS Facility Location:**
EMD HQ LaGrange, IL - 400
**Job Purpose:**
The Service Delivery Support Representative is a critical component of the Locomotive Aftermarket Services team. Each representative provides oversight and administration of regional service delivery requirements.
**Req ID:**
10624BR
**Company Description:**
Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit and follow @Progress_Rail on Twitter and YouTube.
**Education / Training:**
- High School Diploma or equivalent required;
- B.A./B.S. degree in Supply Chain Management or equivalent field related experience, preferred.
**Job Title:**
Service Delivery Support Representative
**City:**
La Grange
**Key Job Elements:**
- Support expediting of material as needed;
- Liaison between field and technical support, logistics support;
- Identifies, analyzes, and takes corrective action on service problems;
- Manages fleet performance and drives projects to improve fleet reliability;
- Assists and reviews the development of problem resolution action plans;
- Communicates action plans and progress to field service managers, engineers and customers with agreement of MD APAC;
- Evaluates workloads and establishes priorities with agreement of MD APAC;
- Assists in sourcing additional short-term labour resources, new permanent field service roles;
- Provides technical assistance and instruction to both customers and employees;
- Completes necessary reports, letters to customers etc;
- Analyzes, develops, and calculates fleet performance data;
- Accomplishes special assignments as needed;
- Supports warranty and claims processing as needed.
**Qualifications and Experience:**
- Experienced computer user - MS Office suite, SAP or LN ERP's, etc;
- Excellent interpersonal verbal and written communication skills;
- Technical understanding of Progress Rail products and applications;
- Detailed, accurate and able to set priorities among competing demands;
- Focused, responsive to deadlines;
- Ability to travel (up to one week per month).
Prefer:
- SAP or LN ERP experience;
- Some inside/outside sales or customer service experience;
- Project Management experience.
Essential and Physical Activities:
- Strength - Must be able to lift 35 lbs;
- Motion - The position spends the majority of time in an office setting, at desk utilizing office equipment;
- Vision/Hearing Requirements - May spend long periods of time in front of computer screen. Must be capable of using a variety of communication devices;
- Work Environment - Work in temperature-controlled environment in most situations. Must be capable of wearing PPE (safety glasses, hardhats, metatarsal boots, earplugs, gloves, etc.) No jewelry (on shop);
- Emotional Demands - Must have good communications skills and attention to details;
- Safety - Position is not safety sensitive buy will require use of appropriate PPE when in plant and production environments.
**EEO:**
Equal Opportunity Employer, including Disability/Vets
**Benefits:**
+ Competitive Salary
+ 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
+ Medical/Dental/Vision/Life/Disability Insurance
+ Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
+ Flexible Spending Accounts
+ Paid Vacation
+ Paid Holidays
+ Paid Time-Off (PTO)
+ Employee Assistance Plan
+ Education Assistance Program
+ Employee Recognition Programs
+ Site specific Production and Incentive Plans
+ Site specific Step and Skill Level Wage Adjustment Plans
+ Site Specific Relocation and Sign-on Bonus Programs
_*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._
**Job Category:**
Transportation, Logistics, Supply Chain and Purchasing
**State::**
Illinois
**Summary Pay Range:**
$57,538.38 - $106,440.00
Field Service -Delivery Manager
Posted 3 days ago
Job Viewed
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Service -Delivery Manager to join our team in Oak Brook, Illinois (US-IL), United States (US).
As a People Leader, the **Field Service Manager** is responsible for all aspects of hiring and development of their direct reports. The Field Service Manager is also responsible for delivery of services to our clients and client satisfaction.
Role Responsibilities
+ Responsible for directing the Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality
+ Develop Personnel
+ Conduct Client Field AHOD Meeting
+ Team 1 on 1 Sessions
+ HR Onboarding / Off boarding
+ Provides direct supervision to a team of professional level team members globally.
+ Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Senior Manager/Delivery Manager will coordinate with NTTD Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities & projects.
+ Conduct Daily "Plan of Day" call with Regional Lead Technicians
+ Monitor and achieve SLA Performance by enterprise & client locations
+ Deliver Program Quality (CSAT, Process Compliance, etc.)
+ Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering
+ Manage Delivery Cost
+ Standardize Field Service Functions
+ Ensure operational continuity (Staffing, Knowledge Base, etc.)
+ Responsible for ensuring Client End Users & Business Unit Program Owners receive high customer satisfaction. The Delivery Manager will partner with NTT DATA client Delivery Executive and Client program Owner to conduct approved CSAT & Program Surveys. Conduct root cause analysis & implement pertinent Customer Service Improvement Plans.
**_Candidate needs to be US local resident near Chicago, IL (This is a_** **_hybrid role in which you will be required to be at the customer site three days a week and the other days' work from home)._**
Basic Qualifications
+ 5+ years previous IT leadership experience
+ 3+ years prior technical/IT experience
Additional Skills
+ Undergraduate degree or equivalent combination of education and work experience
+ ITIL Certification
+ Excellent verbal and written communication skills
+ Ability to create and document processes
+ Proficiency with Excel
+ Project Management Experience
+ Experience with AI, a plus.
+ Strong negotiation skills.
+ Demonstrated strong leadership skills
#INDICS
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**