168 Professional Services jobs in Oakland

As Relyance AI’s Professional Services Consultant, you will work with and assist our top customers in implementing and configuring Relyance AI integrations to accelerate their Privacy. You will provide product and implementation expertise and work with clients to document project requirements, common practices, and configure integrations across enterprises. You will be responsible for ensuring the successful implementation of product configurations and integrations. You will work closely with the cross-functional team assigned to your projects. As a Professional Services Engineer, your role will include: Scoping, designing, and deploying Relyance products. Consulting with customers to fully understand the implementation process and actively solve their pain points. Understanding client business requirements, provide recommendations and demonstrate the configurations through the project, troubleshoot errors, and assist the client in deploying the solution. Providing technical thought leadership for organizations and expert advice related to implementation and sharing best practices. Providing internal and customer status reports to keep stakeholders apprised of overall project status. This role could be a fit for you if you bring: Experience with installation, integration and deployment of integrated SaaS technologies. Proven experience with public cloud providers such as AWS, Google and Azure. Experience developing and operationalizing project plans for packaged implementations. Understanding of the following: Linux, Docker, and virtual machines APIs and related technology Identity and Access Management (SAML, Okta, AzureAD) in client environment Experience with and understanding of Agile development methods and how organizations adopt and implement these to support their end-to-end software development lifecycle processes. An understanding of the Privacy ecosystems and requirements. High emotional intelligence, including curiosity, empathy, self-awareness, and integrity. Bonus points for: Engagement and Project Management experience + IC. Working at Relyance AI: At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location. As such, the base salary pay range for this role is $150-180,000. #J-18808-Ljbffr

The Opportunity
The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert level support and services, and proactively manages the ongoing relationships with customers.

You are a creative problem-solver who loves being in front of customers. You don't wait to have someone tell you want to do, but instead you proactively assess the situation and take the initiative to craft the proper solution. You have tremendous attention to detail and can juggle multiple activities simultaneously. Your motivation is to be the best and make everyone around you better.

Responsibilities:
Defining and executing adoption and implementation plans
Providing product training to customers
Providing expert-level services around reputational marketing, online communications, and social media strategies
Handling incoming technical support issues
Proactively providing customer metrics reviews and assessments, identifying areas for improvement, and providing customers with best practices
Properly forecasting customer deployments
Acting as your customers' liaison to Demandforce Product Management and Engineering

Qualifications:
3-6 Years in a Professional Services or Customer Success Role
Experience in writing adoption and implementation plans
Strong Knowledge of HTML, CSS, SQL, and Web Technologies
Ability to develop strong "trusted-partner relationships" with customers
Ability to interact with all levels of customers, from CXO to Developer
Interest and Desire to be a member of a Sales Organization
Outgoing, positive personality
Strong Verbal and Written Communication Skills, and even stronger Listening Skills
BS Degree in Computer Science, IT, or Engineering

The Company:

Founded in 2003, Demandforce provides the leading consumer demand creation solution for small business. Our software-as-a-service application is used by thousands of our customers to grow, keep clients coming back, and manage operations more effectively. We help small business thrive in the Internet economy.

Our product, D3, transforms our customer's client base into a valuable social network, making the connections that drive growth, activity, loyalty and business value. D3 delivers unparalleled results, including guaranteed revenue generation, improved customer activity, satisfaction, and retention, and new customer recruitment. We integrate with the customer's existing workflow and IT systems, making D3 operate with near zero administrative overhead. Currently serving dental practices, automotive shops, doctors and health & beauty providers, Demandforce is building a network in which every service business is connected to any consumer via a single click.

The company has achieved 22 quarters of over 80% year-over-year quarterly growth and is led by a management team with over a decade of experience developing and delivering web-based applications that drive real, tangible business value. We've been voted one of the best places to work in the bay area and made the Inc 500 list.

The Opportunity
The Professional Services Consultant is responsible for ensuring the ongoing success of Demandforce's largest customers. The Professional Services Consultant will be part of the Enterprise Solutions Team and will work closely with Account Executives as s/he defines and executes implementation and adoption plans, provides expert level support and services, and proactively manages the ongoing relationships with customers.

You are a creative problem-solver who loves being in front of customers. You don't wait to have someone tell you want to do, but instead you proactively assess the situation and take the initiative to craft the proper solution. You have tremendous attention to detail and can juggle multiple activities simultaneously. Your motivation is to be the best and make everyone around you better.

Responsibilities:
Defining and executing adoption and implementation plans
Providing product training to customers
Providing expert-level services around reputational marketing, online communications, and social media strategies
Handling incoming technical support issues
Proactively providing customer metrics reviews and assessments, identifying areas for improvement, and providing customers with best practices
Properly forecasting customer deployments
Acting as your customers' liaison to Demandforce Product Management and Engineering

Qualifications:
3-6 Years in a Professional Services or Customer Success Role
Experience in writing adoption and implementation plans
Strong Knowledge of HTML, CSS, SQL, and Web Technologies
Ability to develop strong "trusted-partner relationships" with customers
Ability to interact with all levels of customers, from CXO to Developer
Interest and Desire to be a member of a Sales Organization
Outgoing, positive personality
Strong Verbal and Written Communication Skills, and even stronger Listening Skills
BS Degree in Computer Science, IT, or Engineering

The Company:

Founded in 2003, Demandforce provides the leading consumer demand creation solution for small business. Our software-as-a-service application is used by thousands of our customers to grow, keep clients coming back, and manage operations more effectively. We help small business thrive in the Internet economy.

Our product, D3, transforms our customer's client base into a valuable social network, making the connections that drive growth, activity, loyalty and business value. D3 delivers unparalleled results, including guaranteed revenue generation, improved customer activity, satisfaction, and retention, and new customer recruitment. We integrate with the customer's existing workflow and IT systems, making D3 operate with near zero administrative overhead. Currently serving dental practices, automotive shops, doctors and health & beauty providers, Demandforce is building a network in which every service business is connected to any consumer via a single click.

The company has achieved 22 quarters of over 80% year-over-year quarterly growth and is led by a management team with over a decade of experience developing and delivering web-based applications that drive real, tangible business value. We've been voted one of the best places to work in the bay area and made the Inc 500 list.

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Professional Services Consultant is an important role at WalkMe as you will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.

What You'll Own

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact.
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Training and Enablement: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Experience working in an agile development environment is a plus.
• 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!


Join our dynamic team and contribute to the success of our products by providing users with an exceptional experience through WalkMe. If you are passionate about enhancing user experience and have a keen eye for detail, we would love to hear from you.
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Senior Solution Architect, Professional Services At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! As a Senior Solution Architect, you will engage with global enterprise clients to design end-to-end solutions and define implementation approaches tailored to their unique business needs. You’ll be responsible for deeply understanding client environments, collaborating with internal teams to remove obstacles quickly, and providing best practices and guidance to build client confidence. Ultimately, you will ensure clients begin their Talkdesk journey positioned for long-term success. Responsibilities: Lead scoping and discovery sessions with sales and enterprise client teams to gain a deep understanding of business requirements Engage with global enterprise clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation Engage with global, enterprise clients to develop deployment strategies, ie. phased deployment rollouts based on regions, products, etc and outline the deployment strategy in a high level project plan and statement of work. Lead discussions with internal product and engineering teams to define and design custom solutions aligned to unique client use cases. Translate complex product or solution requirements into simple, easy to understand scoping statements. Engage with the product team to define product priorities and roadmap based on existing and prospective client requirements. Lead large custom solution initiatives and projects from inception to delivery with cross functional teams including external partners and internal product and engineering teams. Negotiate custom solution pricing with external partners. Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing. Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process. Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap. Lead discussions with sales, product, and engineering to help prioritize products and features based on client needs. Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. Help build & implement department methodology and tools to improve quality and efficiency. Leverage strong technical acumen to identify process improvements and technical solutions. Act as a mentor to other members of the team enabling them to grow within the organization. Background: At least 6 - 8 years of experience in Professional Services or Consulting, or 8 years of IT project management experience in a SaaS business. BSc/BEng or higher degree in Computer Science, Mechanical, or Electrical Engineering Experience implementing and leading enterprise, global CCaaS and UCaaS projects Software implementation or coding experience is a plus. Familiar with creating and managing Web Services (REST/SOAP/WSDL). A proven track record of managing and delivering IT projects for enterprise companies Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels A passion for helping people solve problems and proven ability to understand progressive technology. Excellent verbal and written communication skills and meticulous attention to detail Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients. Ability to work cross-functionally in a fast-paced startup environment. Salesforce and other CRM experience preferred. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. 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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. 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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Mexico City, MX About the role: Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers. As an Implementation Manager for Application Security and Performance, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are an expert in Layer 7 products like: DDoS Protection, WAF, API Gateway, Bot Management, Certificates Manager, Rate Limiting, SSL and Page Shield. This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected around 30%. What you will do: Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare's products and advice on product best practices. Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer's technical teams. 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Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs. Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills. Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS. Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3. Working experience with infrastructure as code tools like Terraform. Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty. The work will be performed in English. Fluency in Spanish or Portuguese is a strong advantage. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. 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Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit

We’re looking for a dynamic and experienced Manager of Professional Services to lead a team of Engagement Managers, Consultants, and Technical Architects within our North America (NAMER) Delivery organization. This role is responsible for driving successful implementation outcomes for our customers, ensuring that projects are delivered on time, within scope and budget, and with a high level of customer satisfaction.

In this role you’ll be a people leader and operational anchor, partnering closely with your team to monitor project health, navigate escalations, and support strategic decision-making throughout the customer journey. You’ll also work cross-functionally to improve delivery operations, optimize processes, and foster alignment between the field and internal stakeholders. We’re seeking someone who leads with empathy and accountability; able to develop talent, build trust with executive stakeholders, and cultivate a culture of ownership and collaboration.

• Lead and coach a functionally matrixed team by setting clear goals, providing ongoing feedback, and fostering a high-performing, inclusive culture
• Oversee an implementation portfolio, ensuring projects are delivered on time, within scope and budget, with high quality
• Manage operational planning and reporting, including team staffing, utilization, capacity, time-to-live, budget, and risk tracking
• Ensure consistent regional execution of large-scale implementations and custom SOWs
• Drive continuous improvement of delivery processes to enhance efficiency, scalability, and quality
• Serve as an escalation point for internal teams and customers, resolving issues promptly and maintaining strong relationships
• Support ongoing enablement to grow the team’s technical depth, business acumen, and delivery capabilities
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align implementation strategy with customer and business outcomes
• Maintain expertise in product functionality and implementation methodology to guide execution and planning
• Partner with senior PS leadership on strategic initiatives to advance team OKRs, delivery standards, and organizational scale

• 7+ years of experience in Professional Services or consulting, ideally in enterprise SaaS, including 5+ years managing software implementation projects
• Proven ability to oversee complex service portfolios, managing scope, timeline, budget, and risk
• Track record of high customer satisfaction and strong executive stakeholder engagement
• Strong prioritization and time management skills across multiple concurrent projects
• Proactive, solutions-oriented leader with a high-energy, “can-do” approach
• Skilled problem solver with the ability to address complex, interdependent challenges
• Thrives in fast-paced, evolving environments and adapts well to shifting priorities
• Experienced people leader with a focus on developing high-performing teams and emerging leaders
• Strong execution mindset with a focus on operational excellence and scalable process improvements
• Willingness and ability to travel up to 10%

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $106,350 - $157,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

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Job DescriptionJob Description

Job Summary:

As a Professional Services Engineer, you will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services industry. With a keen interest in industry standards, best practices and emerging trends, you will provide and deliver solutions that are tailored to our clients' needs while also being robust, repeatable, and embraced throughout the organization.

Responsibilities (including, but not limited to the following):

• Handling complex technical project tasks, project issues and initial troubleshooting for clients.
• A client facing role with occasional in person visits to client sites.
• Configuration and troubleshooting of servers and networks.
• Configuration and migration of Cloud Services.
• Management of small and medium sized projects.
• Provide technical advice on planning and scoping calls.
• Help achieve department goals by hitting personal KPI targets.
• Some domestic travel and on-call requirement.
• Some evening shifts, Working from Home.
• Documentation of internal processes and guides

Skills:

• Technical implementation and troubleshooting
• History troubleshooting and/or installing IT infrastructure at a senior level
• Configuration of Windows Servers
• Configuration & deployment of Microsoft products
• Networking – configure firewalls, managed switches, TCP/IP and protocols

Qualifications:

• Strong technical skills with public cloud technologies, Azure specifically
• Minimum 2-3 years' experience in a system engineering role
• Certifications (Azure Expert, MCSE, VCP, CCP)
• MSP experience

The Benefits of Working for Abacus:

• Part of a team of experienced technicians that challenge, support and mentor each other
• Exposure to diverse array of technologies & opportunities to further technical education through online courses and certificate reimbursement
• Competitive compensation & robust benefits package: medical, dental, vision, , life insurance, 401k, and PTO

Salary DOE: 100-120k

Join to apply for the Professional Services Engineer role at Abacus Solutions

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Join to apply for the Professional Services Engineer role at Abacus Solutions

Job Summary

As a Professional Services Engineer, you will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services industry. With a keen interest in industry standards, best practices and emerging trends, you will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.

Job Summary

As a Professional Services Engineer, you will develop and deploy client centered solutions and enhance our service catalog for clients based in the financial services industry. With a keen interest in industry standards, best practices and emerging trends, you will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.

Responsibilities (including, But Not Limited To The Following)

• Handling complex technical project tasks, project issues and initial troubleshooting for clients.
• A client facing role with occasional in person visits to client sites.
• Configuration and troubleshooting of servers and networks.
• Configuration and migration of Cloud Services.
• Management of small and medium sized projects.
• Provide technical advice on planning and scoping calls.
• Help achieve department goals by hitting personal KPI targets.
• Some domestic travel and on-call requirement.
• Some evening shifts, Working from Home.
• Documentation of internal processes and guides
  
  

• Technical implementation and troubleshooting
• History troubleshooting and/or installing IT infrastructure at a senior level
• Configuration of Windows Servers
• Configuration & deployment of Microsoft products
• Networking – configure firewalls, managed switches, TCP/IP and protocols
  
  

• Strong technical skills with public cloud technologies, Azure specifically
• Minimum 2-3 years’ experience in a system engineering role
• Certifications preferred (Azure Expert, MCSE, VCP, CCP)
• MSP experience preferred
  
  

• Part of a team of experienced technicians that challenge, support and mentor each other
• Exposure to diverse array of technologies & opportunities to further technical education through online courses and certificate reimbursement
• Competitive compensation & robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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