474 Service Management jobs in the United States

JIRA Cloud - Jira Service Management - Dallas - TX - W2

I would like to look at resources for a Jira Cloud resource. Individual should have experience in Jira Software and Jira Service Management, creating workflows and implementing business processes. Individual should have working knowledge of Jira Assets and CMDB management as they will be responsible for ingestion/automation of data ingest and developing data hygiene processes working with the Program Manager role we are currently filling

Role: ServiceNow_IT Service Management
Location: Austin, TX
Contract Role

Required Skills: Skills: ServiceNow KnowledgeThe resource should have a strong grasp of the ServiceNow platform, including modules like ITSM and ITOM, with experience in navigating and testing customer-specific implementations.Automation TestingProficiency in test automation tools like Selenium or ServiceNows ATF is essential for this role.Manual TestingManual testing skills are needed for functional, integration, and user acceptance testing, especially for scenarios that cannot be automated.Scripting and CodingThe candidate should have hands-on experience with JavaScript for custom workflows and test scripting.API TestingThe resource needs to be proficient in testing RESTSOAP APIs to ensure seamless ServiceNow integrations.CICD DevOpsFamiliarity with Agile and CICD tools like Jenkins or Jira is important to align with development cycles.Problem-Solving CommunicationStrong analytical and communication skills are required to diagnose issues, document defects, and collaborate with developers and stakeholders.Job RequirementsTest Strategy ExecutionThe candidate will be responsible for developing and executing test strategies for ServiceNow applications, covering functional, regression, and integration testing.Automation ImplementationSetting up or maintaining test automation frameworks to optimize testing efforts is a key responsibility.End-to-End TestingThe resource will conduct thorough testing from development to production, ensuring functionality, security, and performance.Team CollaborationClose collaboration with technical and business teams to align ServiceNow solutions with customer requirements is critical.Reporting and DocumentationThe candidate will document test cases, results, and defects, and report findings to stakeholders.Compliance SecurityEnsuring the ServiceNow platform complies with industry-specific security and regulatory requirements is a key part of the role.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

**Overview**
GovCIO is currently hiring aService Management Leadfor our program with the US Coast Guard. This position will be located in Alexandria, VA and will be ahybrid remote position.
**Responsibilities**
Correlates threat data from various sources to establish the identity and modus operandi of hackers active in client's networks and posing a potential threat. Provides the customer with assessments and reports facilitating situational awareness and understanding of current cyber threats and adversaries. Develops cyber threat profiles based on geographic region, country, group, or individual actors. Produces cyber threat assessments based on entity threat analysis. May provide computer forensic and intrusion support to high technology investigations in the form of computer evidence seizure, computer forensic analysis, data recovery, and network assessments. Researches and maintains proficiency in tools, techniques, countermeasures, and trends in computer network vulnerabilities, data hiding and network security and encryption.
+ Collaborates with intrusion analysts to identify, report on, and coordinate remediation of cyber threats to the client.
+ Provides timely and actionable sanitized intelligence to cyber incident response professionals.
+ Leverages technical knowledge of computer systems and networks with cyber threat information to assess the client's security posture.
+ Conducts intelligence analysis to assess intrusion signatures, tactics, techniques and procedures associated with preparation for and execution of cyber attacks.
+ Researches hackers, hacker techniques, vulnerabilities, exploits, and provides detailed briefings and intelligence reports to leadership.
**Qualifications**
Bachelor's with 12+ years (or commensurate experience)
Required Skills and Experience
+ 12 years of cyber security and service management fedral contracting experience
Clearance Required: Must be clearable up to an active Secret clearance
Preferred Skills and Experience
+ US Coast Guard experience highly preferred
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $165,000.00 - USD $214,000.00 /Yr.
Submit a referral to this job ( _US-VA-Alexandria_
**ID** _ _
**Category** _IT Infrastructure & Network Engineering & Operations_
**Position Type** _Full-Time_

Job Description:
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
We are seeking a Service Experience Lead within the Enterprise Service Management (ESM) team to lead the design, execution, and governance of the enterprise-wide service experience strategy. This role will define how employees, franchisees, and suppliers interact with digital service channels - ensuring seamless, consistent, and user-centered experiences, enabled by the ServiceNow platform.
As the senior leader accountable for enterprise service experience, you will oversee a cross-functional team of product owners, service catalog experts, and business specialists, and partner with leaders across GBS, Global Technology, and other corporate functions, to develop an end-to-end digital experience, optimize multi-channel service delivery, and embed experience excellence into every interaction. This role is accountable for delivering a unified service experience strategy that supports enterprise transformation, drives adoption, and improves the quality, efficiency, and impact of global service delivery.
Duties
Primary responsibilities:
+ Define and oversee the end-to-end service experience design across digital employee touchpoints (e.g., ServiceNow); own the service experience design method as a component of the Service Design framework to ensure seamless, user-centered, and scalable interactions
+ Collaborate with cross-functional teams to embed user-centered design into all service initiatives, including automated and dynamic translation capabilities for user accessibility and usability
+ Establish and manage a unified channel strategy, covering chat, voice, self-service, incident/case management, etc.; ensure consistent execution of the tiered support model to enable a universal request experience and seamless engagement through different channels and tiers
+ Lead the shift-left strategy, defining tactics and success measures to drive case deflection, self-service utilization, and resolution without human intervention; leverage AI tools (e.g., NowAssist) to reduce time to resolution
+ Define and own key service experience metrics and KPIs (e.g., CSAT, NPS, XLA, CES); establish data governance and consistent measurement practices across service delivery teams, ensuring data-driven decision-making
+ Analyze service adoption, consumption, and user behavior across all digital channels (portal, mobile, chatbot, helpdesk, live agent, phone) and identify experience gaps and opportunities for improvement
+ Develop and deliver actionable insights into channel preferences, completion rates, first contact resolution, and deflection performance to identify experience gaps and improvement opportunities
+ Engage cross-functional stakeholders and end-users to gather feedback, assess performance, and translate insights into platform enhancements and service experience improvements
+ Partner with Tech EPP ESM Lead (Platform Owner) and team on enhancements, architecture, security, data integrity, change management - ensuring reliable performance, scalable infrastructure, and compliance with enterprise service experience standards
+ Lead the Service Experience organization, inclusive of product owners, service catalog experts, and other business specialists, providing clear direction, coaching, and development to drive service excellence and innovation
Qualifications
+ Bachelor's degree required; advanced degree preferred
+ 8+ years of experience in service design, digital product management, and enterprise user experience oversight
+ Demonstrated experience with enterprise service platforms such as ServiceNow or equivalent
+ Deep expertise in persona-based design, service journey mapping, and process simplification
+ Proven ability to lead design-to-deployment initiatives across complex, global, and cross-functional environments
+ Strong interpersonal and communication skills, with the ability to influence at all levels
+ Highly organized, adaptable, and comfortable leading in ambiguous and fast-evolving environments
+ Strategic thinker with a strong grasp of translating business needs and requirements into tech capabilities
+ Strong project leadership capabilities and experience delivering complex, enterprise-wide transformation programs / solutions
+ Proven leadership presence with a track record of building and developing high-performing teams
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $168,350.00 - $218,860.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Requsition ID: 2169

Customer Service Management Trainee Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on hold - apply for this unique opportunity now! Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Full-Time Hours: Various shifts available with set schedules. Position Responsibilities * Master all aspects of customer service management through a comprehensive hands-on training program. * Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback. * Review department procedures and standards to identify areas for improvement. Minimum Requirements * Bachelor's degree. * Strong track record of customer-focused service, teamwork and attention to detail. * Prior leadership / management experience is a plus. Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in-class, clean, modern facilities. * First-class fitness center and beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-BD1 #LI-MN001 (#IN-MNMANC) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Customer Service Management Trainee Pay from $25 to $30 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on hold - apply for this unique opportunity now! Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Full-Time Hours: 24/7 operation - Various shifts available with set schedules. Position Responsibilities * Master all aspects of customer service management through a comprehensive hands-on training program. * Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback. * Review department procedures and standards to identify areas for improvement. Minimum Requirements * Bachelor's degree. * Strong track record of customer-focused service, teamwork and attention to detail. * Prior leadership / management experience is a plus. Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. Employee Perks * Café featuring affordable daily meal options from local restaurants. * On-site fitness center and beautifully maintained walking paths. * Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNMANC) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!