19,766 Program Coordination jobs in the United States

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model. Position Summary: A CCS Program Manager has operational responsibility of the CCS program to include regulatory compliance and program specific outcomes related to the strategic plan. Under the direct supervision of the CCS Vice Presidents, Program Managers maintain program efficiencies as well as oversight of effective delivery of quality services within the CCS program. The CCS Program Manager maintains supervision of a team of mobile supervisors in a designated area The Program Manager role monitors key performance indicators including quality compliance, retention, financial health, and initiates action plans as needed. The Program Manager is responsible for monitoring staffing plans and reallocating resources as needed to ensure program goals and objectives are met. Collaborate with all CCS Program Managers to ensure standardization across the program. As a valued member and trusted advisor to the Service Coordination Inc. (SCI) leadership team, this individual will possess proven ability to drive programmatic initiatives in a rapidly growing, complex environment in a way that is consistent with the organizational philosophies of person centeredness and shared leadership. SCI Team Member Expectations: All SCI team members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures,follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity. Essential Duties: Monitor key performance metrics including quality compliance, retention, and financial health to ensure the highest quality person-centered services are provided, and initiate action plans as needed. Initiate and lead program priorities including development of novel approaches to provide high quality person-centered services. Provide regular supervision, coaching, development, and ongoing assistance to a team of supervisors to balance workload and effort. Provide support to supervisors to ensure effective delivery of quality services to include maintenance of service record, person centered plan, and monitoring of service delivery and health and safety for each person supported. Deploy resources efficiently and effectively toward organizational goals. Ensure that CCS Program contractual and regulatory requirements are met. Proactively identify opportunities to improve and maintain program efficiencies and develop sound recommendations based on evidence-based analysis to share with CCS Vice Presidents. Facilitate a culture of learning empowering supervisors to make informed independent decisions as appropriate. Review monthly Quality Assurance data to identify themes and trends and coordinate with Quality Systems to support continuous program improvement. Identify and share themes with Program leadership for remediation strategies as needed. Create and maintain strategic relationships outside of the organization with DDA, providers and other community entities. Act as the point of contact for the DDA Regional Office CCS Squad members. Oversee use of person-centered practices and principles in all services. Assist supervisors with personnel issues and concerns. Ensure that performance evaluations are completed and submitted to People and Culture in a timely manner. Develop and facilitate monthly CCS leadership meetings Identify training needs for CCSs and/or Supervisors based on programmatic trends, themes, or other initiatives identified. Continuously assess caseloads and hiring needs and communicate appropriately to CCS Vice Presidents and Talent Acquisition to ensure all catchments are appropriately staffed. Engage in professional development as identified by supervisor or organizational initiatives. Actively engage in succession planning and team member development. Actively participate in the strategic plan to ensure that programmatic initiatives are achieved. To work consistently with person-centered and shared leadership principles. Implement a programmatic expectation of high-quality services and supports for the people served and their families. Other Responsibilities: Participate in interviewing process for supervisors ensuring qualified candidate selection for team is carried out. Ensure that assigned organizational project objectives are met. Participate in the on-call rotation of the CCS emergency line. Respond to calls and follow-up as needed when assigned. Perform all duties as described, and others as required, using the foundation of SCI philosophy, mission, and values. Other duties assigned as needed. Supervisory Duties: Supervise a designated number of supervisors Support supervisors in the development and meeting of annual professional development goals to include a professional development plan and/or succession plan Provide oversight, mentoring and guidance to support supervisors in being successful in their roles. Education Required: A Bachelor's degree in human service-related field is required. Master's degree preferred. Project Management and career development courses completed within the first 12 months of Program Manager start date. Experience Required: At least 3 years in a leadership role at a case management entity General understanding of core business functions including but not limited to project management, accounting and finance, marketing and communications, People and Culture and legal issues, economics, and general management. Ability to work in a mobile work environment. SCI Value Related Competencies: People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services. Building Relationships and Connections : Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders) Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator, provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders Diversity : Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all. Driving Solutions ( Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed. Job-Specific Competencies: Belief in and ability to implement the principles of person-centered thinking and planning. Strong belief in the provision of community services for people being served by the CCS Program. Proven track record of building relationships and formulating partnerships with external contacts. Ability to effectively facilitate work group and committee meetings. Ability to or experience in working collaboratively with different groups or service systems to identify, coordinate, and assure appropriate services. Working knowledge of Case Management (including the philosophy and vision), the community and the Targeted Case Management service delivery system. Exceptional time management, project management, and organizational skills. Excellent oral and written communication skills. Demonstrated commitment to the values of diversity, inclusiveness, and empowerment. Be proficient in Microsoft Suite software; demonstrated ability to learn new technology. Ability to work a flexible schedule, including evenings and weekends, to meet the needs of people served. Have a reliable automobile to travel to visits, meetings, etc. and a valid driver's license with a good driving record. To support a culture of advocacy in the CCS program that allows for people supported to have autonomy, choice, decision making abilities Optimizes Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. Ensures Accountability: Holding self and others accountable to meet commitments. Conflict Management: Handling conflict situations effectively, with a minimum of noise. Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Build Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear. Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs. Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time. #INDSCIO #SCIIH #J-18808-Ljbffr

Position Title: Assistant Supportive Services Specialist
Location: Gainesville, FL
Salary: $58,650/Annually | Exempt

Join our community of compassionate Meridians, today!

Why Meridian?

Meridian Healthcare treats patients who struggle with mental health and substance use disorders. Our team of Meridians has been treating these conditions with humanity and compassion for more than 50 years. We have patient service centers conveniently located in 13 counties throughout North Central Florida. Do you believe in hope, empathy, accountability, resilience, and teamwork (H.E.A.R.T.)? Join our community of compassionate Meridians, today!

We want you! We welcome your knowledge, experience, story and expertise!

• Direct the day-to-day clinical operations of the team.
• Hire, train, and supervise program staff, including completing performance reviews.
• Manage delivery of case management services in assigned counties
• Utilize and trains staff to proficiency in electronic health record and related technology assisted tools.
• Complete required reports
• Facilitate staff team meetings
• Direct and coordinate admission, assessment, and treatment processes in clinic and schools
• Work with data driven strategic planning initiatives and utilization management
• Promote collaboration between adult therapists and psychiatrists/ARNPs, clinicians, and external human service agencies.
• Provide case management supervision to team members
• Function as main document reviewer and case manager supervisor signor.
• Ensure provision of services that are welcoming, family-centered, developmentally appropriate and evidence-based inclusive of Recovery Oriented Systems of Care(ROSC), Strengths Based Case Management, and WRAP case management.
• Review and monitor documentation for timeliness and quality
• Ensure program staff meets productivity and documentation expectations

Who are we looking for? (Minimum Qualifications)

• Master's Degree in Social Work, Psychology, criminal justice, nursing, rehabilitation special education, health education, or a related human services field and three years of full time equivalent professional experience serving the target population(s); or
• A Bachelor's degree from an accredited university or college and five years of full-time equivalent case management experience serving the target population; and bring to the position a previous mental health targeted case management certification and have at least three years' experience with mental health case management.

What You Will Love!

• Friendly, flexible and lively work environment! We also believe in companywide celebrations and blood drives. Our employee engagement committee is always coming up with other fun activities for all.
• Work-life balance - Generous PTO accrual for vacation, sick leave and holidays.
• Benefits - Several health insurance plan options available including tax sheltered health savings account. Vision, dental, retirement, life insurance, Aflac and Long-Term Disability insurance, Employee Assistance Program (EAP) and accidental death are also available.
• Wellness Programs - Employees have an opportunity to earn a monthly discount on their medical plan premiums by participating in the Vitality wellness program.
• Compensation & Retirement - Competitive salaries and 403(b) retirement savings program with a gradual increase in company match, reaching up to 8% after 7 years of service.
• Growth & Education- Opportunities for growth and career advancement. Tuition reimbursement. Public service loan forgiveness and free clinical supervision.
• Perks - Cell phone plan discounts, travel reimbursement, LegalShield, pet insurance and more!

Our Hiring Process:

• We pre-screen your application. If we find that your skills are a match for the position you applied for, we will then send your resume over to the hiring manager to schedule an interview.
• If the interview is successful, our talent acquisition recruiter from Human Resources Department will reach out to you with a verbal job offer and send over your background check paperwork as well as your follow up & next steps email.
• After you have cleared the background screening process our talent acquisition team will then send you an overview with expectations for New Employee Orientation start date.
• Our team is committed to helping you grow into the best version of yourself you were always meant to be. Thank you for considering joining the Meridian family!

How to apply:

If you are interested in making an impact while positively impacting the community apply below.

Join us in our mission to bring education about mental illnesses and substance use disorders and the treatment of those affected to the world.

We transform communities from the inside out.

Meridian is an Equal Employment Opportunity Employer. We are fully committed to attracting, retaining, developing and promoting the most qualified employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, status as a parent, national origin, age, marital status, disability (physical or mental), family medical history or genetic information, political affiliation, military service or because they are a protected veteran or other non-merit-based factors.

Join to apply for the Care Coordination Program Manager role at Santa Rosa Community Health Get AI-powered advice on this job and more exclusive features. Description POSITION TITLE: Care Coordination Program Manager REPORTS TO (TITLE): Associate Director of Special Population Programs SALARY: $85,000 - $105,000 DOE Job Summary The Care Coordination Program Manager is responsible for successfully implementing SRCH’s organization-wide Care Coordination services. This position oversees the planning, implementation, and management of the Enhanced Care Management (ECM) program, a Medi-Cal benefit, and Community Health Worker (CHW) services. Ensuring person-centered, evidence-based, and interdisciplinary care for individuals with complex health and social needs. This role emphasizes integrating the Collaborative Care Model principles, including systematic team-based care, population-based management, measurement-based treatment, and accountability, to improve health outcomes for diverse populations while working collaboratively with community partners to meet the needs of the patient population. Specific Tasks/Duties Include Participates in the development and delivery of enabling services to improve the quality of the health outcomes for patients with complex medical and psycho-social needs. Manages care coordination program services, and documentation requirements. Builds and maintains robust partnerships with healthcare providers, hospitals, community organizations, and other stakeholders to enhance access to integrated services. Represents Santa Rosa Community Health with respect to care coordination services in community meetings or forums as agreed to. Develops and maintains working relationships with community partners. Collaborates with medical, mental health, substance use, and clinical care teams across SRCH’s campuses. Works with department Director to develop and enforce written departmental policies and procedures consistent with agency guidelines. Tracks and reports grant required information when needed in conjunction with Quality, Grant, and Data Analyst teams. Participates in quality improvement and assurance activities within the Care Coordination Department. Directly supervises and develops Care Coordination and Community Health Worker supervising staff. Must be familiar with the Collective Bargaining Agreement in the supervision of union-represented staff. Responsible for timely, accurate submission of timekeeping processes to payroll. Provides leadership for the department including program planning, budgeting, and development, as well as recruiting, training, supervising, and supporting care team members, including care coordinators, community health workers, social workers, behavioral health specialists, and other relevant staff. Provides ongoing education on the principles of collaborative care, ensuring the team understands its role in systematic, population-based approaches. Oversees the referral process and coordinates the distribution of clients to appropriate Care Coordination programs. Ensures that care plans are person-centered, address clients' medical, behavioral, and social needs, and are aligned with ECM program goals. Facilitates regular case reviews with an interdisciplinary team to support comprehensive and coordinated care. Responsible for accurate and complete documentation and timely reporting to funders or as needed for compliance. Other duties as assigned. Qualifications Minimum Requirements Bachelor’s degree in healthcare administration, social work, public health, or a related field required; Master’s degree preferred. Active California LCSW preferred. Minimum 3 years in case management, care coordination in a medical setting, or home health/hospice. Minimum two years program administration/leadership experience. Minimum two years supervisory experience. Experience working with vulnerable populations, including individuals experiencing homelessness, mental illness, or substance use disorders, is strongly preferred. Knowledge and Skills Spanish language skills preferred. Ability to listen and understand clinical issues sufficiently to direct non-clinical case transition staff. Knowledge of local community and available resources, including medical system. Effective communication skills with patients, coworkers, and the public. Basic understanding of medical billing process and cash management. Advanced computer skills, including Microsoft Office; electronic medical records experience preferred. Additional Information SRCH is an equal opportunity employer. We provide reasonable accommodation for individuals with disabilities to apply and perform their essential job functions unless it causes undue hardship. #J-18808-Ljbffr

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Position Overview : Program Manager of Care Coordination

This leadership position is responsible for the oversight and management of care coordination services, ensuring effective delivery of person-centered, high-quality care. This role supervises Care Coordinators and Assessment Clinicians while facilitating high-risk staffing to ensure comprehensive service planning and support for individuals with complex needs. The Program Manager works closely with internal teams and external stakeholders to optimize client outcomes and enhance service coordination.

Core Responsibilities :

• Provide leadership, supervision, and support to Care Coordinators and Assessment Clinicians, ensuring adherence to best practices, policies, and procedures.
• Oversee the coordination of care services, ensuring timely assessments, service linkages, and follow-ups for individuals served.
• Facilitate high-risk staffing, ensuring appropriate intervention strategies and collaboration among service providers to address complex client needs.
• Develop and implement strategies to improve care coordination services and ensure alignment with organizational goals and regulatory requirements.
• Monitor staff performance, provide training and professional development opportunities, and conduct regular team meetings to support ongoing learning and improvement.
• Collaborate with internal and external stakeholders, including healthcare providers, social service agencies, and community organizations, to enhance service delivery.
• Utilize data and outcome measures to assess program effectiveness and identify areas for improvement.
• Ensure compliance with all relevant federal, state, and local regulations, as well as organizational policies and procedures.
• Maintain accurate documentation and reporting in accordance with agency standards.
• Provide other duties as assigned, required or specifically negotiated with supervisor

Knowledge, Skills and Abilities :

• Knowledge of:
  1. Care coordination models, case management principles, and high-risk intervention strategies.
  2. Social determinants of health and their impact on client outcomes.
  3. Behavioral health, substance use, and co-occurring disorders.
  4. Medicaid, Medicare, and other healthcare reimbursement systems.
  5. Community resources and support networks for individuals with complex needs.
• Skills in:
  1. Leadership and team management, including coaching, mentoring, and performance evaluation.
  2. Crisis intervention and problem-solving within high-risk populations.
  3. Data analysis and program evaluation to inform decision-making.
  4. Effective verbal and written communication, including documentation and report writing.
  5. Building and maintaining partnerships with healthcare providers, social service agencies, and community organizations.
• Ability to:
  1. Work independently while effectively managing multiple priorities.
  2. Develop and implement strategies to improve service delivery and client outcomes.
  3. Adapt to changing regulations, policies, and service demands.
  4. Foster a collaborative, supportive, and culturally competent work environment.
  5. Utilize electronic health records (EHR) and other case management software efficiently.
  6. Lifting of a minimum of 10 pounds.

Education and Experience :

• Experience: The ideal candidate will have minimum of three (3) years of experience in care coordination, case management, or a related service, with at least one (1) year of supervisory experience. In addition, they will have experience in working as part of a multidisciplinary team.
• Education: Master's degree in social work, psychology, counseling, nursing, or a related field required. Ability to obtain licensure (LSW, LCSW, LPC, LCPC, CADC) within two years of hiring.

A valid driver's license, reliable means of transportation, and proof of automobile insurance are required.

Salary Range : $65,000-$85,000, dependent on education, licensure and experience

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid )
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit

Job DescriptionChapa-De Indian Health is hiring a Care Coordination Program Manager to lead key care initiatives, oversee a dedicated team, and expand access to vital services. From enhancing patient pathways to building partnerships across the community, this role drives meaningful impact every day.Ready to help shape the future of care?Salary: $78,000 - $88,000 starting, depending on experience.Benefit Highlights:Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)Retirement Plan with 6% matchDuties:Oversee Enhanced Care Management, Community Health Representation, Patient Care Coordination, Purchased/Referred Care and insurance eligibility services provided to Chapa-De patients.Manage the implementation and continuation of applicable CalAIM initiatives (ex. Enhanced Care Management, Community Supports, and Population Health Management) to the care coordination department and serve as the primary contact with Medi-Cal Managed Care Plans for these initiatives.Oversee and monitor community education, outreach and recruitment related to the Care Coordination Program.Facilitate the design, development and implementation of processes, procedures and policies for the Care Coordination department.Establish and monitor performance metrics with other members of the health care team to improve Care Coordination outcomes in medical, behavioral health and oral health within the organization.Experience and SkillsQualifications:BA/BS degree, preferably in social work with 2 years' experience in a healthcare related role; or equivalent combination of education and/or experience.Minimum two years of experience supervising staff and effectively leading a work team.Computer proficiency in a variety of applications and programs including: Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams) and Electronic Health Records.Current CDL, proof of vehicle insurance, and DMV report.About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 & 473)

Salary: $78,000 - $88,000 starting, DOE.

Chapa-De Indian Health is hiring a Care Coordination Program Manager to lead key care initiatives, oversee a dedicated team, and expand access to vital services. From enhancing patient pathways to building partnerships across the community, this role drives meaningful impact every day.

Ready to shape the future of care?

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

Duties:

• Oversee Enhanced Care Management, Community Health Representation, Patient Care Coordination, Purchased/Referred Care and insurance eligibility services provided to Chapa-De patients.
• Manage the implementation and continuation of applicable CalAIM initiatives (ex. Enhanced Care Management, Community Supports, and Population Health Management) to the care coordination department and serve as the primary contact with Medi-Cal Managed Care Plans for these initiatives.
• Oversee and monitor community education, outreach and recruitment related to the Care Coordination Program.
• Facilitate the design, development and implementation of processes, procedures and policies for the Care Coordination department.
• Establish and monitor performance metrics with other members of the health care team to improve Care Coordination outcomes in medical, behavioral health and oral health within the organization.

The goals of the Health Services Office at the Department of Social Services (DSS) are to improve the health and well-being of New Yorkers experiencing homelessness, reduce morbidity and mortality, thereby increasing their chances of succeeding in permanent housing and independent living, and improving access to care and health outcomes for low-income and vulnerable populations. The Office brings public health and evidence-based interventions to DSS in the areas of health, mental health, substance use, and nutrition. Our staff work with other divisions at DSS and with shelter and clinical providers on linkage to health services, coordination with hospitals and other health care providers, implementation of interventions, conducting programmatic research and evaluation, and providing medical consultation.

DHS provides temporary emergency shelter to families with children (FWC) in facilities throughout New York City. DHS is developing a new program to provide care coordination services for families with children clients to improve the stability of high-risk families experiencing homelessness and move them into permanent housing.

The agency is recruiting for one (1) City Research Scientist II to function as a Complex Care Coordination Program Manager, who will:

1. Use scientific methods and statistical analyses to evaluate the complex care coordination program, including overseeing data collection systems, data collection, and summarizing data using statistical analyses.
2. Develop monitoring tools, surveys, and coding schema to support qualitative evaluation of the program.
3. Improve methods to use existing data sources to rapidly identify and intervene to support clients with complex behavioral health and/or medical issues who exhibit signs of decompensating in shelter.
4. Coordinate resources and interventions to stabilize clients and monitor and record outcomes.
5. Present products of evaluation at meetings of internal and external stakeholders.
6. Lead quality improvement projects to improve health care delivery systems for people experiencing homelessness and act as a homeless health advocate in the health care system.
7. Supervise staff responsible for day-to-day tracking and coordination of complex and high-risk cases, including case review, participation in case conferences, recording next steps and outcomes, following up to ensure care plans are completed, and producing regular reports.
8. Collaborate with other city agencies, homeless health care providers, state agencies, and hospitals to improve service delivery and coordination for people experiencing homelessness.
9. Develop program implementation and training materials and tools for patient navigation and care coordination staff at DHS and community-based organizations serving DHS clients. Conduct literature reviews on homeless health care and interventions targeted to and successful for the homeless to use in developing standards.
10. Develop responsive grant proposals to increase resources to improve knowledge and service delivery for people experiencing homelessness.

1. For Assignment Level I (only physical, biological and environmental sciences and public health), a master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:

1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period: Appointments to this position are subject to a minimum probationary period of one year.

• Strong research, data management, and analytical skills.
• Project management skills.
• Excellent written and oral communication skills.
• Excellent organization skills.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Educations website at

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of the interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Join a new, centralized delivery coordination team with a mission to support our fast-growing and evolving business. In this role, you will provide consistent, reliable, and timely service to support customers and partners across our program's spectrum.

As the world leader in GIS technology, Esris mapping and spatial analytics software helps our customers solve problems across all sectors of business and government. Esris Professional Services Division plays a crucial role in the innovation and implementation of the ArcGIS platform. Our mission is simple yet powerful: enable user success, broaden the impact of GIS, and push our platform to make our technology better.

• Create and manage scope, schedule, and budget for consulting activities to provide our customers and strategic partners with meaningful solutions
• Proactively track, identify, and mitigate any potential risks with consulting activities
• Collaborate with Professional Services business functions to ensure successful delivery of program engagements
• Manage multiple services engagements and consultants schedules and maintain strong relationships with customers for future engagements
• Prepare and provide regular program updates and risk management assessment to key internal stakeholders
• Conduct regular engagement artifact validation through the evaluation of work plans, agendas, documentation, and business reporting analysis
• Support an extended network of coordinators located throughout the United States by sharing resources, experience, and knowledge to ensure the success of the greater program, Professional Services, and Esri
• Help identify regional and national trends and patterns for successful technology implementation

• 2+ years of professional experience in similar position, supporting similar responsibilities
• Demonstrated experience supporting the development of project plans, budgets, and schedules
• An appreciation for technology and willingness to learn high-level concepts
• Ability to develop productive, strong relationships with internal teams and customers to meet targeted objectives
• Ability to lead and manage multiple engagements
• Entrepreneurial attitude and willingness to learn
• You thrive in a dynamic, cross-functional team environment
• An analytical mindset with the ability to create reports, interpret results, and make recommendations on appropriate courses of action
• Proficiency with Microsoft Office products
• Excellent communication, collaboration, organizational, time management, presentation, and writing skills
• Proactive, self-motivated, agile, and team-oriented
• Bachelors in Geography, GIS, Information Systems, or a related field

• Experience with collaboration tools, such as Professional Services Automation, SharePoint, Salesforce, and/or other business management/reporting systems
• Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology
• Experience preparing, reviewing, and presenting high quality scopes of work, proposals, business metrics, and reports
• Project Management Professional (PMP) certification
• Master's in GIS, Information Systems, Geography, or a related field

#LI-AN1

#LI-Onsite

Total Rewards

Esris competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$73,840 - $96,720 USD

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their lifes best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esris Racial Equity and Social Justice initiatives, please visit our website here .

If you dont meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.