56 Quality Assurance jobs in Miami

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose:

The purpose of the QA Associate role is to facilitate, manage, and oversee the implementation of the Marken Quality Management System (QMS) at the Local Branch. The Quality Management System is a collective, interrelated and interactive group of defined processes and procedures that must be implemented and adhered to in order to achieve and maintain a high- quality standard. These processes and procedures incorporate the requirements of ISO 9001:2015 accredited program and adherence to the principles of Good Distribution Practices, Marken Quality Standards (SOPs), local laws and authority regulations, and customer requirements.

Main Duties and Responsibilities:

• Implement, communicate and maintaincompany's quality systems, in compliance with Marken's Global quality management system requirements.

• Agree standards and define quality processes and procedures through effective controlled document issue and management.

• Liaise with clients on QA and GDP related matters.

• Prepare an internal audit schedule and perform internal audits including report preparation and assessment and tracking of associated corrective and preventive actions (CAPA).

• Prepare an external audit program and perform audits of external service providers as part of the vendor selection process. Tracking and overseeing all commitments for actions or changes made by Marken from previous customer audits.

• Host client audits and regulatory inspections and manage the audit report responses. Acting as Marken's main representative for customer audits, including the preparing of appropriate materials required within those audits.

• Manage CAPA plans, collate CAPA data, and identify and implement quality improvement initiatives. Preparing the CAPA log for the site and overseeing activities that conclude on the appropriate close-out of all CAPA entries.

• Ensuring that relevant customer complaints are dealt with effectively and completely.

• Ensure the local implementation of Client Technical (Quality) and Service Level Agreements.

• Identify relevant GDP/ quality related training needs and deliver training where required.

• Manage the change control system for Marken Miami.

• Ensuring that the Marken Quality System and GDP Program are implemented and maintained.

• Assisting in the evaluation of Marken-designated vendors and/or out-sourced activities.

• Ensuring the accuracy and quality of records and documents.

• Ensuring that training for all personnel involved in the processes of transportation of medicinal products is conducted and documented.

• Coordinating and promptly performing any recall activity declared by Marken senior quality management.

• Keeping records of all qualification and validation activities performed for critical equipment.

Requirements:

• Previous experience in Quality Management Systems with an eye for details

• Knowledge of GxP

• Good interpersonal skills, conflict mediation, sense of urgency to complete assignments on time

• Ability to analyze and work in detail

• 2+ years of relevant experience, including Quality and Logistics experience in Pharmaceutical/ biotechnology industry experience a plus

• Finishing or recently graduated of a bachelor related to Pharmacy or similar

• Bi-lingual in Spanish

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

The Quality Assurance Analyst job is responsible for the overall quality of systems and technology that are released into ETP?sproduction environment. The scope of this role includes the comprehensive aspects of quality including testing documentation,planning and execution of testing, testing validation, and obtaining approval using both manual processes and automated tools thatare available in the SGWS environment.In their role, Quality Assurance is responsible for ensuring the product meets business requirements and overall business objectivesby tracking and reporting quality assurance metrics such as defects, defect counts, test results and test status, as well asdocumenting problems and communicating the issue to development staff to assist in their resolution

Required Skills : Quality
Additional Skills : Analyst

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose: 

The purpose of the QA Associate role is to facilitate, manage, and oversee the implementation of the Marken Quality Management System (QMS) at the Local Branch. The Quality Management System is a collective, interrelated and interactive group of defined processes and procedures that must be implemented and adhered to in order to achieve and maintain a high- quality standard. These processes and procedures incorporate the requirements of ISO 9001:2015 accredited program and adherence to the principles of Good Distribution Practices, Marken Quality Standards (SOPs), local laws and authority regulations, and customer requirements. 

Main Duties and Responsibilities: 

• Implement, communicate and maintain company’s quality systems, in compliance with Marken’s Global quality management system requirements. 

• Agree standards and define quality processes and procedures through effective controlled document issue and management. 

• Liaise with clients on QA and GDP related matters. 

• Prepare an internal audit schedule and perform internal audits including report preparation and assessment and tracking of associated corrective and preventive actions (CAPA). 

• Prepare an external audit program and perform audits of external service providers as part of the vendor selection process. Tracking and overseeing all commitments for actions or changes made by Marken from previous customer audits. 

• Host client audits and regulatory inspections and manage the audit report responses. Acting as Marken’s main representative for customer audits, including the preparing of appropriate materials required within those audits. 

• Manage CAPA plans, collate CAPA data, and identify and implement quality improvement initiatives. Preparing the CAPA log for the site and overseeing activities that conclude on the appropriate close-out of all CAPA entries. 

• Ensuring that relevant customer complaints are dealt with effectively and completely. 

• Ensure the local implementation of Client Technical (Quality) and Service Level Agreements. 

• Identify relevant GDP/ quality related training needs and deliver training where required. 

• Manage the change control system for Marken Miami. 

• Ensuring that the Marken Quality System and GDP Program are implemented and maintained. 

• Assisting in the evaluation of Marken-designated vendors and/or out-sourced activities. 

• Ensuring the accuracy and quality of records and documents. 

• Ensuring that training for all personnel involved in the processes of transportation of medicinal products is conducted and documented. 

• Coordinating and promptly performing any recall activity declared by Marken senior quality management. 

• Keeping records of all qualification and validation activities performed for critical equipment. 

Requirements: 

• Previous experience in Quality Management Systems with an eye for details 

• Knowledge of GxP 

• Good interpersonal skills, conflict mediation, sense of urgency to complete assignments on time 

• Ability to analyze and work in detail 

• 2+ years of relevant experience, including Quality and Logistics experience in Pharmaceutical/ biotechnology industry experience a plus 

• Finishing or recently graduated of a bachelor related to Pharmacy or similar 

• Bi-lingual in Spanish 

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Job Title: Quality Assurance Engineer

Location: Miami, FL (Hybrid, Remote Considered)

About Aldea
Headquartered in Miami, Aldea is a multidisciplinary team of builders, researchers, and product thinkers. We value clear thinking, sharp writing, and strong intuition for what people need. This is a rare opportunity to join an early-stage startup that will help define a new category.

The Role
We’re hiring a Quality Assurance Engineer to join our Engineering team. This is a new role, created to enhance the reliability and performance of our AI infrastructure. You’ll be instrumental in building and maintaining a high-quality test suite that supports Aldea’s speech-related APIs and broader platform development.

This role is critical to our technical success, with a focus on test development and quality assurance. You’ll be responsible for creating and maintaining unit, integration, and end-to-end tests across backend systems, starting with our text-to-speech and speech-to-speech APIs. In your first 90 days, success means implementing robust test coverage for these core systems.

We’re looking for someone with at least 5 years of experience in software quality assurance or backend test engineering. This is a highly cross-functional role: you’ll collaborate with engineers, product managers, and infrastructure leads to ensure we ship scalable, reliable, and high-performing systems.

What you’ll do

• Design, develop, and maintain automated unit, integration, and end-to-end tests
• Lead QA strategy for backend systems, starting with speech-related APIs
• Work closely with backend engineers to integrate testing into the development lifecycle
• Identify and document bugs, edge cases, and test coverage gaps
• Contribute to CI/CD workflows to ensure smooth deployments
• Help define and track KPIs for quality and performance over time

Requirements

• 5+ years of experience in QA engineering or backend test development (non-negotiable)
• Experience with GitOps, AI, and Python
• Expertise in automated testing frameworks and QA best practices
• Experience writing tests for APIs and distributed backend systems
• Strong debugging, analytical, and problem-solving skills
• Comfortable working in a fast-paced, cross-functional environment
• Excellent communication and documentation skills

• Experience with speech processing technologies
• Familiarity with cloud infrastructure (AWS, GCP, etc.)
• Background in performance and load testing for API systems

This is a role for a systems-minded engineer who wants to drive quality across a growing platform. You’ll play a foundational role in ensuring our technology scales smoothly—while enabling innovative AI products to reach the world faster, more reliably, and with greater impact.

Benefits

We are a well-funded, Seed-stage company preparing for launch. We offer:

• Competitive base salary
• Performance-based bonus based on achieving goals
• Equity participation
• Comprehensive benefits, including health, dental, vision, and paid time off
• Flexible work environment—based in Miami, hybrid OK. Remote considered.
• Option to start on a contract basis with potential for full-time hire

Get AI-powered advice on this job and more exclusive features. We are seeking a skilled and detail-oriented QA Analyst to support a large-scale enterprise digital transformation initiative. The ideal candidate will bring well-rounded QA expertise across various testing phases, with hands-on experience working within complex, integrated technology environments. This role will support the modernization of enterprise applications including CRM, ERP, cloud, web, mobile, and telephony platforms. Key Responsibilities: 1. Functional Testing Validate application modules against defined business and technical requirements. Conduct functional testing to ensure accuracy, consistency, and usability of system features. Log, track, and assist with resolution of any defects identified. 2. Regression Testing Ensure new features or changes do not negatively impact existing system functionalities. Re-test previously validated features and document regression results. 3. Integration Testing Verify accurate and seamless data flow across connected enterprise systems. Support integration scenarios involving CRM (Salesforce), ERP (SAP), cloud, and telephony platforms. Collaborate with technical teams to troubleshoot and resolve integration-related issues. 4. User Acceptance Testing (UAT) Partner with business stakeholders to define UAT test scenarios and acceptance criteria. Execute UAT cycles and gather feedback from end users. Document and escalate usability or functional issues for resolution. Top Technical Skills (Force Ranked): Skill #1: Microsoft Excel and Word Experience: Minimum 3 years (strong proficiency required) Skill #2: QA Tools (QMetry, Jira, Confluence) Experience: Minimum 1+ years Use: Test case management, bug tracking, and team collaboration. Skill #3: Software Testing (Functional, UAT, Integration, Regression) Experience: Minimum 1+ years (well-rounded testing knowledge required) Priority Order: Functional > UAT > Integration > Regression Preferred Skills: CRM or ERP Systems Experience (Salesforce or SAP CRM preferred) Seeking candidates who have experience beyond just web application testing — ideal candidates will have tested core business systems such as CRM and ERP platforms. SAP Experience S/4HANA preferred Understanding of SAP modules and ability to validate financial and operational business logic Qualifications: 1-3+ years of overall QA experience Strong verbal and written communication skills Experience testing in cloud-based enterprise environments Ability to work independently and collaboratively in a fast-paced Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology, Analyst, and Quality Assurance Industries Services for Renewable Energy and Electric Power Transmission, Control, and Distribution Referrals increase your chances of interviewing at Gravity IT Resources by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Quality Assurance Analyst” roles. Hialeah, FL $35,000.00-$5,000.00 6 months ago Quality Assurance Specialist (Food Industry) Hialeah, FL 35,000.00- 45,000.00 6 months ago Fort Lauderdale, FL 85,000.00- 105,000.00 2 weeks ago Quality Assurance Engineer (Aerospace required) QA Engineer / Hybrid – Miami or Dallas, USA Miami, FL $1 0,000.00- 150,000.00 1 week ago Quality Assurance / Improvement Specialist Doral, FL 75,200.00- 158,100.00 2 months ago 25/hr - Autonomous Vehicle Operator (Testing and Quality Control) Doral, FL 112,450.00- 203,275.00 1 week ago Doral, FL 105,100.00- 231,100.00 1 month ago BSA/AML Quality Assurance Analyst (HYBRID) ATL, TX or Miami Lakes, FL Doral, FL 75,200.00- 158,100.00 2 months ago Senior Associate, Support Operations (Quality Assurance) Fort Lauderdale, FL 32.00- 35.00 3 days ago Doral, FL 68,400.00- 143,700.00 1 month ago Loan Operations Analyst - Letters of Credit & Quality Control Manager, Quality Assurance Engineer AI/ML Fort Lauderdale, FL 125,000.00- 140,000.00 1 day ago Doral, FL 61,900.00- 141,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr