49 Quality Control jobs in Bridgeville

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Leo Tech LLC is a certified woman-owned small business started in 2015 by Melody Vansandt. She has over 24 years of experience working as a Defense Contractor and Consultant and has held positions as Director of Pricing, Contracts Manager, Program Manager, and EVM Manager. After decades of hard wor.

Belong. Believe. Be You. Belden.Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.Job SummaryWe're seeking a Quality Control Manager to oversee quality assurance and control operations on-site in Washington, PA. In this hands-on role, you'll ensure products meet the highest standards and comply with industry regulations. The ideal candidate has strong leadership skills, deep process knowledge, and experience with Quality Management Systems (QMS). If you're passionate about quality and ready to make an impact, we want to hear from you.What you will do Develop, implement, and maintain the plants quality management system in accordance with ISO standards or other relevant certifications Supervise quality control inspectors and technicians, providing training, scheduling, and performance evaluations Inspect materials, components, and finished products using appropriate tools and techniques (e.g., calipers, micrometers, CMM, weld inspections) Establish and enforce quality procedures, standards, and specifications throughout the production process Lead root cause analysis and corrective action processes (RCA, 8D, or similar methodologies) Maintain documentation and quality records, including inspection reports, test data, and calibration logs Collaborate with engineering, production, and procurement teams to resolve quality issues and implement process improvements Conduct internal and external audits; coordinate customer and regulatory inspections Monitor and analyze quality metrics (e.g., defect rates, rework, scrap rates) and prepare reports for management Ensure compliance with safety and environmental regulations in all quality-related activities What you will bring Bachelors degree in Mechanical Engineering, Industrial Engineering, or a related field (or equivalent experience) Minimum 5 years of quality control/assurance experience in metal fabrication or a manufacturing environment Strong knowledge of metalworking processes including welding, cutting, forming, and machining Familiarity with industry standards (e.g., ISO 9001, AWS, ASME) Proficiency in interpreting technical drawings and GD&T (Geometric Dimensioning and Tolerancing) Experience with quality tools and methodologies (e.g., SPC, FMEA, Six Sigma) Excellent leadership, communication, and problem-solving skills Applicants can expect a base compensation range of $101,400 - $120,100 plus benefits and additional incentives based on the level of the role. This is the reasonable estimate that Belden believes it might pay for this job based on applicable circumstances at the time of posting. Belden may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience, qualifications, and geographical location. Belden also offers hybrid and remote work practices where feasible and provides employees with benefits that could include health/dental/vision, long term/short term disability, life insurance, HSA/FSA, matching retirement plans, paid vacation, parental leave, employee stock purchase plan, paid leave for volunteer work in your community, training opportunities, professional talent management and succession planning, corporate health well-being initiatives and a work culture which includes commitment to diversity, equity, inclusion and sustainability!Let's Write the Next 100 Years Together. Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Polysciences technical operations and scientific laboratories offer custom synthesis, contract manufacturing and packaging, and laboratory products. We are proud to offer a broad range of products and tailored solutions for the life sciences, bioprocessing, microparticles, medical device, specialty chemical and eChem industries. We adhere to ISO13485:2016, FDA cGMP 21 CFR 820 regulations, and SOCMA’s ChemStewards® Management System. We believe the best scientific innovations are built through collaborations.

The Quality Control (QC) Supervisor leads a team of QC Analysts in the timely and compliant testing of raw materials, in-process samples, intermediates, final products, and stability samples. This role ensures that the QC Laboratory effectively supports manufacturing operations and commercial product release requirements, while maintaining compliance with ISO 13485:2016 and applicable sections of 21 CFR Part 820 (GMP). The QC Supervisor is responsible for maintaining the QC Laboratory in a constant state of audit readiness by ensuring adherence to all relevant regulatory, quality, and safety standards. Additionally, the QC Supervisor serves as a key QC representative for R&D initiatives and New Product Introductions (NPIs).

Essential Functions: 

• Provide direct leadership, guidance, and mentorship to QC team members, including hands-on training and performance support.
• Foster a culture of accountability, collaboration, and continuous improvement within the QC team.
• Prioritize testing activities to align with production schedules and key performance indicators (KPIs).
• Manage laboratory inventory to prevent testing delays; collaborate with Procurement for sourcing and ERP system updates. Escalate any potential inventory risks that may impact turnaround time (TAT).
• Lead QC equipment qualification, calibration, and maintenance activities in collaboration with the Facilities Department. Act as primary approver for QC equipment and provide backup support for Analytical R&D (AR&D) equipment.
• Escalate to management when capital expenditures (CAPEX) are required to implement safety, efficiency, or compliance-related solutions within the QC laboratory.
• Review and approve QC analytical data in both electronic systems and hardcopy formats, ensuring compliance with ISO 13485:2016, 21 CFR Part 820, and 21 CFR Part 11 data integrity requirements.
• Monitor and trend Out-of-Specification (OOS) results, investigating root causes to support continuous improvement across QC, Production, and QA functions. Serves as primary QC Approver for OOS investigation reports.
• Ensure adherence to stability study protocols, manufacturing validation protocols, and test method validation execution in support of New Product Introductions (NPIs), coordinating with R&D and QA to meet project timelines and regulatory requirements.
• Serve as the document owner for QC department procedures. Independently review, revise, and approve protocols, SOPs, and test methods per document control policies.
• Support retain samples program within QC functions, ensuring proper documentation, storage conditions, and routine sampling in compliance with internal procedures and regulatory requirements.
• Ensures adherence to stability and test method validation testing execution to support NPI.
• Maintains and improves compliance with 5S standards for cleanliness, safety, and organization within all QC areas. Lead adherence to internal 5S audit schedules.
• Implement quality improvement initiatives including Lean, Six Sigma, and Total Quality Management (TQM) to drive operational excellence in the QC Laboratory.
• Represent QC in cross-functional meetings and during internal and external audits, inspections, and regulatory assessments.

Qualifications

Education Required: Bachelor's Degree                        

Certification(s): Specify preferred or required.

Bachelor’s Degree in Chemistry or related science field required.

Six Sigma or related certification required.

Auditor (CQA) or related certification preferred.

Computer Skills Required: Specify preferred or required.

Proficiency with Adobe, Microsoft Word and, Excel.

Other qualifications:

• Minimum five (5) years of experience working in an ISO 13485:2016 or FDA GMP regulated environment required.
• Minimum two (2) years in a supervisory or leadership role required. Proven leadership abilities on training, mentoring, and team-building skills.
• Strong working knowledge of ISO 13485:2016, 21 CFR Part 820, and 21 CFR Part 11 required.
• Strong knowledge of analytical equipment, analytical methods, method validation and data analysis required.
• Proficiency with Microsoft Office and electronic analytical laboratory software (e.g., Open Lab or Empower) required.

• Knowledge of compendial methods (ie. USP, EP, ISO, ASTM) required.

• Knowledge on ICH guidelines required.

What We Offer

Culture

Great people

Peer to Peer Recognition

Broader, hands-on work experience

Clean and Modern Equipment & Labs

Fun company events

Competitive Wages & Generous Year-end Bonus

Comprehensive Benefits

3 PPO Medical Plans with Telemedicine, Rx, & Vision

2 Dental Plans

Healthcare, Dependent care, & Commuter Flexible Spending Accounts

401(k) with company match

Financial Health & Wellness w/1:1 Coaching & Rewards

Basic & Supplemental Life Insurance

Accident, Hospital Indemnity, & Critical Illness

Paid Time Off

Paid Parental Leave

Short & Long-term Disability

9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.

Polysciences is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.

Polysciences does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.  All employment is decided on the basis of qualifications, merit and business need.

Equal access to programs, services, and employment is available to all persons.  Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.

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