36 Quality Control jobs in Vancouver

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

• Conduct examinations and quality control inspections on products, materials, and components to ensure alignment with product requirements and quality standards.
• Provide detailed analysis, troubleshooting, and evaluation of components, assemblies, and systems.
• Maintain documentation records and data on tests performed.
• Recommend quality control solutions to complex problems and implement corrective actions.
• Set up or build special test panels to facilitate testing and evaluation as needed.
• Perform internal audits based on established criteria and record the results.
• Ensure regular, consistent, and punctual attendance, and may need to work nights, weekends, variable schedules, and additional hours as necessary.
• Other responsibilities as assigned.

• Proficiency in inspection, quality inspection, and visual inspection.
• Experience with micrometer and precision measuring tools.
• Attention to detail and quality assurance capabilities.
• Ability to read and interpret blueprints and use calipers.
• Skilled at measuring and using test equipment as prescribed.
• Proficient computer skills.

• Ability to follow detailed job instructions.
• Systematic Quality Assurance approach in resolving standard problems.
• Capability of identifying and independently resolving routine issues.

Job Purpose for Inspector: Maintains quality standards by approving incoming materials, in-process production, and finished products and recording quality results.

Duties of Inspector :

• Approves in-process and finished products by confirming specifications; conducting visual and measurement tests.
• Working from purchase orders, special process certifications, operation sheets, blueprints, and other specifications, ensures that all parts and materials are in full compliance.
• Performs complex dimensional layout inspection to operation sheet/blueprint.
• Completes Inspection Method Sheets and verifies special process certifications to part specifications.
• Performs 1st piece/FAI. Has proven knowledge of Inspection Xpert/Net-Inspect a plus.

Aerospace Inspector Skills/Qualifications:

• Layout experience is a plus
• 3-5 years experience as an inspector in Aerospace or similar industry
• Analyzing manufacturing methods and procedures
• GD&T skills are highly emphasized
• Solid verbal and interpersonal skills, analytical and shop math skills, as well as working knowledge of Microsoft Excel

Company: US0052 Sysco Portland, Inc.Sales Territory: NoneZip Code:97070Travel Percentage: 0COMPENSATION INFORMATION:The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factorsJOB SUMMARYThis is a Finance position responsible for monitoring the quality of perishable products in the warehouse on an ongoing basis, inputting orders through data entry while performing extensive customer service duties, and performing other related duties as required. Regularly exercises discretion and independent judgment in performing duties directly related to the general operation of produce quality control.RESPONSIBILITIESCheck produce in slots daily to make certain product that is set up for shipping is up to acceptable standards.Communicate with buyers all quality issues and assists them in resolving them to ensure the customer receives the highest quality products possible.Ensure products are being rotated properly during daily slot checking, and communicate any problems with rotation to the stockers and/or supervisors responsible.Monitor variance reports for accurate accounting of spoilage, warehouse damage, truck damage, etc.Greet all internal and external customers in a friendly and efficient manner to ensure that proper customer service is maintained and customer satisfaction and organizational efficiency are enhanced.Inspect inbound freight, warehoused product, and/or outbound product and document product condition.Correspond regularly with necessary parties on the company's status on product quality.Analyze, identify, and propose action to the solution of problems associated with Quality Assurance.Observe all safety rules, regulations, and sanitation policies.QUALIFICATIONSEducationHigh School diploma or equivalent.Experience1 to 3 years of experience.Professional SkillsAbility to write routine reports and correspondence.Speak effectively before groups of customers or associates of an organization.Must have exemplary listening skills to facilitate effective two- way communication.Can add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.Solid problem-solving skills.Strong verbal and written communication skills.Must be able to read, write and speak English.The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BENEFITS INFORMATION:For information on Sysco’s Benefits, please visit is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.AFFIRMATIVE ACTION STATEMENT:Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.

At EVRAZ, our strength starts with our people! As a team we collaborate to solve problems, contribute ideas and challenge each other to ensure growth and ultimately success for the business and our employees.

Job Description and Responsibilities

We are seeking a Quality Assurance Engineer to join our dynamic manufacturing team in our Portland, Oregon location. The successful candidate will resolve process and product quality problems to prevent reoccurrence and to facilitate the management of customer complaints through effective internal and customer communication. This individual will work with the Quality and Operations teams on day to day quality management improvements and the divisional quality team on broader issues.

• Ensures compliance with safety standards, including adherence to all workplace safety rules and regulations and proper use of PPE
• Coordinates with Operations, Engineering, and Customers to support program launch and PPAP process
• Maintains the QMS and control system documents (e.g. control plans)
• Leads corrective action efforts for customer, supplier, and internally identified quality complaints
• Standardizes work instructions, control systems, and traceability systems to improve manufacturing operations
• Conducts root cause analysis for deviations and defects
• Coordinates external audits and conducts internal quality related department audits
• Develop and implement quality changes and process improvements
• Maintains calibration records and monitors the timeline for calibration activities
• Must be proficient at using micrometers, gauge blocks and other calibration equipment

• Bachelor's Degree in Engineering, Metallurgical or Materials Engineering preferred, or equivalent technical degree or experience required
• Minimum 2 - 5 years of work experience in a high volume manufacturing facility
• Proficient in the use of computers and technology and database management
• Ability to practice analytical decision making to secure relevant information, identify key issues, proposed solutions, and establish timelines for implementation
• Ability to prioritize customer needs, consistency deliver exceptional service, actively listen to feedback, and resolve issues promptly and correctly
• Ability to ensure that products meet the company's established quality standards through methods such as monitoring and inspecting materials and improving quality assurance policies and procedures
• Knowledge of Six-Sigma application and output
• Travel as required

• Competitive wages and bonus opportunities
• Family medical, dental, and prescription coverage at minimal employee cost
• Short and long term disability programs
• Competitive retirement plans
• Flexible Spending and Health Savings Accounts
• Employer-provided and Voluntary Life Insurance options
• Paid vacation and recognized statutory holidays
• Apprenticeship and career advancement within the company
• Tuition reimbursement
• Wellness program