16 Rackspace jobs in San Antonio

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 80%
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Workday consulting generalist at PwC, you will focus on providing a broad range of consulting services across various Workday applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Workday applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Lead in line with our values and brand.
+ Develop new ideas, solutions, and structures; drive thought leadership.
+ Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
+ Balance long-term, short-term, detail-oriented, and big picture thinking.
+ Make strategic choices and drive change by addressing system-level enablers.
+ Promote technological advances, creating an environment where people and technology thrive together.
+ Identify gaps in the market and convert opportunities to success for the Firm.
+ Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Managed Services - Workday - Application Evolution Services team you support, maintain, manage, and evolve Workday applications that support Finance, Human Resources, and IT business functions. As a Director, you set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects while maintaining executive-level client relations. You also build and manage client delivery teams, develop Application Managed Services or Evolution Services, and mentor a global talent delivery team.
Responsibilities
- Define strategic direction for Workday applications
- Lead business development and client engagement
- Oversee multiple projects and confirm client satisfaction
- Build and manage client delivery teams
- Develop and evolve Application Managed Services
- Mentor and guide a global talent delivery team
- Make impactful decisions to drive growth
- Foster a culture of quality and integrity
What You Must Have
- Bachelor's Degree
- 8 years of experience
What Sets You Apart
- Experience developing Application Managed Services or Evolution Services
- Understanding and solving business and technology challenges
- Leading mid to large sales pursuits
- Growing, developing and mentoring a global talent delivery team
- Understanding Workday application market trends
- Conducting industry, market, competitive and chain analysis
- Developing business cases and understanding underlying ROI
- Conducting customer segmentations and developing associated segment strategies
- Developing customer centric operating models
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $155,000 - $410,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Job Family** **:**
Financial Account Specialist
**Travel Required** **:**
None
**Clearance Required** **:**
Ability to Obtain Public Trust
The Mortgage Processing Supervisor is responsible for overseeing the daily operations of the USDA mortgage services team. The Supervisor is an extension of a client's business office staff. This position is responsible for developing, implementing, managing and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.
Essential Job Functions:
+ Provide daily workload management and supervision Specialists
+ Perform QA reviews of team performance on an ongoing basis
+ Conduct weekly team meetings to ensure the ongoing understanding of client and company priorities and expectations
+ Ensure specialist and project compliance as well as adherence to company/client standards and communicate issues of non-compliance to Operations Manager
+ Monitor specialist performance to ensure they meet or exceed established productivity, process, and compliance goals
+ Monitor specialists' attendance and punctuality
+ Support on-going professional development and continuous improvement for specialists, including development of and updates to program resources and providing individual coaching, feedback, and monthly performance reviews
+ Conduct disciplinary counseling including performance improvement plans as required
+ Complete annual evaluation of staff
+ Review, analyze, and report metrics to understand call volume, call disposition, average handle time, etc. and recommend enhancements to metrics as needed
+ Identify and communicate trends and issues to Operations Manager, additional Project Leaders & Client
+ Perform other duties, tasks, and special projects as assigned including but not limited to:
+ Providing back-up support to Specialists
+ Works with management in developing new policies and procedures
+ Promote teamwork and a positive work environment
+ Possible travel
**What You Will Need:**
+ Experience managing/supervising a team of at least two
+ Requires a university degree and 5 years of prior relevant experience. (Relevant experience of 9 years may be substituted for formal education or advanced degree)
+ PC skills in a Windows environment.
+ Knowledge and utilization of desktop applications.
+ Ability to initiate and follow through on projects and work independently.
+ Working knowledge can be of the following: mortgage industry experience, application review and processing, customer-service related responsibilities.
+ Strong written and verbal communication skills.
+ Ability to review, interpret, and make actionable recommendations based off data and analytics
**What Would Be Nice To Have** **:**
+ CRM experience
#LI-DNI
**What We Offer** **:**
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive bonus
+ Parental Leave
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Tuition Reimbursement, Personal Development & Learning Opportunities
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
**About Guidehouse**
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
_Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 60%
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.
Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms, models, and systems to enable intelligent decision-making and automation.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Analyse and identify the linkages and interactions between the component parts of an entire system.
+ Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
+ Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
+ Develop skills outside your comfort zone, and encourage others to do the same.
+ Effectively mentor others.
+ Use the review of work as an opportunity to deepen the expertise of team members.
+ Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Managed Services team you will oversee the operational support for innovative AI models, maintaining their exceptional performance and reliability. As a Manager, you will lead teams in delivering top-tier AI/ML services, driving innovation, and fostering client relationships while navigating complex challenges. Join us to shape the future of AI operations and make a significant impact in a rapidly evolving field.
Responsibilities
- Navigate and resolve intricate operational challenges
- Foster a culture of continuous improvement and learning
- Work with stakeholders to meet service expectations
- Contribute to the evolution of AI operations
What You Must Have
- Bachelor's Degree
- 7 years of experience
- Experience managing operational support for deployed AI models (e.g., GPT, Claude, BERT, etc.)
- Working knowledge of RAG architectures, vector stores (e.g., FAISS, Pinecone), LangChain/LlamaIndex, and cloud AI services (Azure OpenAI, AWS Bedrock, GCP Vertex AI)
- Proficient with AI monitoring tools, ML observability (e.g., Arize, Evidently), and MLOps practices
What Sets You Apart
- Master's Degree in Computer Science, Engineering, Artificial Intelligence and Robotics preferred
- Demonstrating success in managing client needs
- Managing end-to-end delivery of AI/ML services
- Leading client conversations on operationalizing AI pipelines
- Implementing monitoring and incident response for AI models
- Guiding junior team members in AI systems maintenance
- Working with solution architects and DevOps teams
- Driving development of accelerators for LLM operations
- Identifying automation opportunities to enhance operations
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 60%
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Respond effectively to the diverse perspectives, needs, and feelings of others.
+ Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
+ Use critical thinking to break down complex concepts.
+ Understand the broader objectives of your project or role and how your work fits into the overall strategy.
+ Develop a deeper understanding of the business context and how it is changing.
+ Use reflection to develop self awareness, enhance strengths and address development areas.
+ Interpret data to inform insights and recommendations.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
**The Opportunity**
As part of the Software and Product Innovation - Testing and Quality Assurance team you are responsible for the creation and implementation of impactful testing methodologies and quality assurance processes. As a Senior Associate you analyze complex problems, mentor others, and maintain rigorous standards. You focus on building client relationships, managing test delivery engagements, and developing a deeper understanding of the business context.
**Responsibilities**
- Lead the development and execution of reliable testing methodologies
- Oversee the implementation of quality assurance processes
- Analyze intricate issues to provide solutions
- Mentor and guide junior team members
- Maintain excellence in deliverables
- Build and nurture client relationships
- Manage test delivery engagements effectively
- Develop a thorough understanding of the business context
**What You Must Have**
- High School Diploma
- 3 years of experience
**What Sets You Apart**
- Bachelor's Degree in Computer Engineering preferred
- Project Management Professional (PMP), or Agile Certification preferred
- Evaluating and appraising the lifecycle of a defined Testing Methodology
- Managing Test Delivery engagements
- Utilizing leading practice application and integration testing
- Providing testing recommendations and organizational designs
- Managing technical teams and engagements
- Assessing end-to-end integrated systems
- Conducting quantitative and qualitative analyses of large and complex data
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 60%
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Respond effectively to the diverse perspectives, needs, and feelings of others.
+ Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
+ Use critical thinking to break down complex concepts.
+ Understand the broader objectives of your project or role and how your work fits into the overall strategy.
+ Develop a deeper understanding of the business context and how it is changing.
+ Use reflection to develop self awareness, enhance strengths and address development areas.
+ Interpret data to inform insights and recommendations.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the SAP Test Lead team you are to demonstrate 7+ years of overall experience in software testing, including testing various SAP ERP and CRM modules. As a Senior Associate you are to analyze complex problems, mentor others, and maintain rigorous standards. You are to oversee and take part in the test preparation, execution, regression, and closure activities, and analyze functional/non-functional requirements.
Responsibilities
- Oversee and participate in test preparation, execution, and closure activities
- Analyze complex problems and provide strategic solutions
- Mentor and guide junior team members
- Maintain rigorous standards in deliverables
- Test various SAP ERP and CRM modules
- Analyze functional and non-functional requirements
- Build and nurture client relationships
- Utilize firm methodologies and technology resources effectively
What You Must Have
- Bachelor's Degree
- 7 years of IT experience
What Sets You Apart
- Experience in software testing including SAP ERP and CRM
- Working knowledge in SAP modules
- Experience with SAP or SAP S4/HANA
- Preparing, conducting, and documenting tests
- Knowledge of test management tools
- Understanding of Waterfall and/or Agile methodologies
- Working knowledge of SQL/SOQL queries
- Basic knowledge of data analytics
- Loadrunner Professional Accreditations preferred
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 60%
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.
Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms, models, and systems to enable intelligent decision-making and automation.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Respond effectively to the diverse perspectives, needs, and feelings of others.
+ Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
+ Use critical thinking to break down complex concepts.
+ Understand the broader objectives of your project or role and how your work fits into the overall strategy.
+ Develop a deeper understanding of the business context and how it is changing.
+ Use reflection to develop self awareness, enhance strengths and address development areas.
+ Interpret data to inform insights and recommendations.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Managed Services - Applied AI Operations team you will analyze complex problems and support AI model operations to enhance performance. As a Senior Associate, you will leverage your technical strengths and critical thinking skills to build meaningful client connections while mentoring junior team members. This role offers a unique chance to navigate the evolving landscape of artificial intelligence, enhancing your personal brand and technical knowledge in a collaborative environment.
Responsibilities
- Work with cross-functional teams to drive innovative solutions
- Interpret data to inform insights and recommendations
- Uphold professional standards and ethical practices
- Contribute to the continuous improvement of operational processes
What You Must Have
- Bachelor's Degree
- 4 years of experience
- Understanding of LLM fundamentals, transformers, vector search, and APIs like OpenAI or Anthropic
- Hands-on experience with tools such as MLflow, Weights & Biases, LangChain, or Hugging Face Transformers
- Ability to debug and resolve performance issues with deployed AI models or data pipelines
What Sets You Apart
- Preferred Field of Study in Computer Science, Artificial Intelligence and Robotics preferred
- Demonstrating proficiency in AI model operations
- Assisting with prompt tuning and model retraining
- Participating in incident response and root cause analysis
- Contributing to documentation of AI systems and governance
- Working with engineers and data scientists
- Utilizing orchestration frameworks for testing pipelines
- Maintaining compliance with model and data access policies
- Supporting development of reusable scripts and knowledge workflows
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services - Microsoft Stack** - **Senior Manager**
As a Senior Manager in EY's Managed Services team focused on the Microsoft technology stack, you will lead strategic engagements across Microsoft Dynamics 365, Azure, Microsoft 365, and the Power Platform. You will be responsible for solution architecture, service delivery, client engagement, and team leadership. This role is ideal for professionals with deep experience in Microsoft enterprise platforms, cloud transformation, and managed services operations.
**Your key responsibilities**
**Client Delivery & Engagement Leadership**
+ Lead delivery of Microsoft-based solutions including Dynamics 365 (Finance, Operations, Sales), Azure cloud services, Microsoft 365, and Power Platform.
+ Oversee service delivery operations, ensuring alignment with SLAs, KPIs, and client expectations.
+ Collaborate with clients to define digital transformation strategies and platform roadmaps.
+ Serve as the primary escalation point for client issues and conduct regular governance reviews.
**Solution Architecture & Innovation**
+ Design scalable, secure, and integrated Microsoft solutions tailored to client needs.
+ Drive automation, AI/ML, and analytics capabilities across Microsoft platforms.
+ Lead platform upgrades, module deployments, and custom development initiatives.
+ Ensure compliance with ITIL, ISO, and other service management standards.
**Managed Services Operations**
+ Manage global delivery teams and offshore resources to support 24/7 service operations.
+ Implement governance models, operational playbooks, and continuous improvement frameworks.
+ Monitor platform performance, incident resolution, and change management processes.
**Team Leadership & Development**
+ Build and lead high-performing teams focused on Microsoft technologies and solutions.
+ Mentor and coach team members, fostering a culture of excellence and innovation.
+ Support recruiting, onboarding, and capability building across the Microsoft practice.
**Business Development & Practice Growth**
+ Support go-to-market strategy for Microsoft services within EY's Managed Services portfolio.
+ Lead proposal development, solutioning, and client presentations.
+ Develop and maintain partnerships with Microsoft to leverage programs, tools, and co-sell opportunities.
**Skills and attributes for success**
+ Strategic thinking and problem-solving abilities.
+ Strong communication and stakeholder management skills.
+ Ability to manage multiple priorities and drive results in a fast-paced environment.
+ Passion for digital innovation and enterprise transformation.
**To qualify for the role, you must have**
**Required:**
+ Bachelor's degree in Computer Science, Information Systems, or related field.
+ 12+ years of experience in Microsoft enterprise platforms and cloud services.
+ Proven track record in managing full-cycle Microsoft implementations and operations.
+ Strong understanding of ITIL, DevOps, and Agile methodologies.
+ Experience in managed services or long-term service delivery models.
**Ideally, you'll also have**
+ Master's degree or MBA.
+ Microsoft certifications (e.g., Azure Solutions Architect, Microsoft 365 Expert, Dynamics 365 certifications).
+ Experience with industry-specific Microsoft solutions (e.g., manufacturing, financial services).
+ Prior consulting experience with C-level stakeholder engagement.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

**Specialty/Competency:** Managed Services
**Industry/Sector:** Not Applicable
**Time Type:** Full time
**Travel Requirements:** Up to 60%
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.
In testing and quality assurance at PwC, you will focus on the process of evaluating a system or software application to identify any defects, errors, or gaps in its functionality. Working in this area, you will execute various test cases and scenarios to validate that the system meets the specified requirements and performs as expected.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
+ Respond effectively to the diverse perspectives, needs, and feelings of others.
+ Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
+ Use critical thinking to break down complex concepts.
+ Understand the broader objectives of your project or role and how your work fits into the overall strategy.
+ Develop a deeper understanding of the business context and how it is changing.
+ Use reflection to develop self awareness, enhance strengths and address development areas.
+ Interpret data to inform insights and recommendations.
+ Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
**The Opportunity**
As part of the Software and Product Innovation - Testing and Quality Assurance team you are responsible for the creation and implementation of impactful testing methodologies and quality assurance processes. As a Senior Associate you analyze complex problems, mentor others, and maintain rigorous standards. You focus on building client relationships, managing test delivery engagements, and developing a deeper understanding of the business context.
**Responsibilities**
- Lead the development and execution of reliable testing methodologies
- Oversee the implementation of quality assurance processes
- Analyze intricate issues to provide solutions
- Mentor and guide junior team members
- Maintain excellence in deliverables
- Build and nurture client relationships
- Manage test delivery engagements effectively
- Develop a thorough understanding of the business context
**What You Must Have**
- High School Diploma
- 3 years of experience
**What Sets You Apart**
- Bachelor's Degree in Computer Engineering preferred
- Project Management Professional (PMP), or Agile Certification preferred
- Evaluating and appraising the lifecycle of a defined Testing Methodology
- Managing Test Delivery engagements
- Utilizing leading practice application and integration testing
- Providing testing recommendations and organizational designs
- Managing technical teams and engagements
- Assessing end-to-end integrated systems
- Conducting quantitative and qualitative analyzes of large and complex data
Learn more about how we work: does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Technology Consulting - Managed Services -** **Digital Engineering Operations Services - Senior** **Manager**
EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application (NA1) managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.
**The opportunity**
As a Senior Manager in EY's Digital Engineering Operations Services practice, you will lead the delivery, transformation, and optimization of digital engineering services across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY's quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, and agile delivery models.
**Your key responsibilities**
+ Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
+ Manage client relationships and ensure high levels of satisfaction and service quality.
+ Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
+ Collaborate with cross-functional teams to align engineering services with business goals.
+ Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
+ Mentor and develop team members, fostering a culture of innovation and accountability.
+ Support business development efforts including proposals, presentations, and client workshops.
+ Ensure compliance with EY's risk management and security standards.
**To qualify for the role, you must have**
+ Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred.
+ 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
+ Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
+ Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
+ Excellent communication, leadership, and stakeholder management skills.
+ Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $151,500 to $46,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 181,800 to 393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .