996 Relationship Manager jobs in Chicago

Strategic Coach is the business coaching program for entrepreneurs who are passionate about what’s next for them, but are stuck on how to get there. We provide the framework and community for an easier and accelerated path forward. We’re looking for a proactive, “batteries-included” Client Relationship Manager (Program Advisor) to support our clients in their progress in The Strategic Coach Program and encourage them to renew their enrollment for the next year. The Client Relationship Manager is effectively the client’s go-to person between workshops. With experience, the Client Relationship Manager becomes an expert in how to use our tools and concepts and how to apply them to our clients’ businesses. You'll be responsible for: Client Success Manage, support, and coach up to 125-200 clients between their quarterly workshops. Learn all concepts and tools and become a resource for our clients. Reschedule clients who miss or cannot attend their regular workshop. Handle all client issues with professionalism, integrity, and grace. Attending Workshops Interact with, answer questions, and provide direction for clients in the workshops (you’ll attend 6-10 workshops/quarter). Travel to other workshop cities in North America on occasion (up to eight one-week trips per calendar year). Lead occasional presentations to clients on specific concepts or tools, requiring clear communication and effective public speaking skills. Achieve 75% or higher in client renewal from one year to the next. Increase renewals by effectively addressing clients’ needs and offering solutions, and actively engaging clients, both in person and on the phone. Qualifications required: 4+ years’ client management experience. Sales experience is considered an asset. A university or college degree. Who we’re looking for: You work independently and take charge of your own results. You maintain a high level of activity while managing multiple priorities. You’re confident and responsive, and you take initiative to make things happen. You have a strong entrepreneurial spirit—you embrace new opportunities and thrive in a constantly evolving and creative environment. You communicate clearly and persuasively with all types of people. Why Strategic Coach? We have: Exceptional Clients: As a Client Relationship Manager, you will play a key role in dramatically improving people’s lives. Our clients are extraordinary individuals who, because of their involvement in the Program, will go on to powerfully multiply their business, future, and growth. Extraordinary Culture: As a company that teaches entrepreneurial teamwork and walks our talk, we take a lot of pride in cultivating a collaborative, positive, growth-oriented culture. We are constantly supporting our team members in their own learning and growth as we evolve and innovate as a company. You’ll also get: Six weeks of paid time off each year. Twenty-one flex hours. A flexible and competitive benefits plan. Top-tier onboarding and training. Access to our first-class workshop programs. Fun team challenges, events, and celebrations. Three paid days off per year to volunteer with your chosen community. Access to a fully-equipped gym. Unlimited free pop, juice, coffee, and occasional catered lunches. And much, much more! If you think this position is a right-fit for you, apply today! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We thank all applicants; however, only those candidates selected for an interview will be contacted. Strategic Coach is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values and corporate culture, Strategic Coach is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources in advance of your interview to make appropriate arrangements. By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal. #J-18808-Ljbffr

DescriptionClient Relationship ManagerReports to: Head of Client Engagement BAI and RMA have come together as ProSight Financial Association, a leading industry organization whose purpose is to empower financial services leaders to strengthen and advance our industry. The strategic combination brings together RMA's expertise in serving the commercial banking and risk management functions and BAI's knowledge in serving the retail banking and regulatory compliance functions. It's a complementary union of two non-profit organizations that have always had their members' and customers' best interests in mind. Our industry-leading offerings include: peer sharing events, thought leadership, learning and development, and decision support solutions. Our work creates positive ripple effects throughout financial services organizations and ultimately helps consumers, businesses and communities thrive.The Research business within ProSight, is a benchmarking, data analytics, and insights line of business serving the financial services industry including the largest banks in the U.S. We are seeking a highly motivated and client service-oriented Client Relationship Manager to join our growing team. The Client Relationship Manager (CRM) is responsible for all aspects of relationship management and development with a portfolio of 10-15 existing Research customers. The CRM will oversee all phases of the customer lifecycle to ensure 1) successful delivery of Research programs, 2) effective adoption and usage of analysis insights across the customer organization, 3) build strong, trust-based relationship with key client leaders at multiple levels of the customer, 4) identify customer needs and propose new program solutions, and 5) act as the primary point of contact for all Research programs.Responsibilities:Engagement ManagementInspire customer confidence through timely and reliable execution of servicesEnsure customers track to most effective use of Research programs and solutionsCreate internal account plans for customers to identify areas of needsEstablish a cadence of communicating with customers about adoption of trends, sentiment, and mining opportunities for engagementConduct customer training and onboarding activities Program ManagementLead and deliver initiatives and customer engagements and programsManage all phases of customer program lifecycle to ensure successful delivery Problem SolvingIdentify the most critical aspects of a problem and guide business focused solutions and recommendations that drive customer valueInitiate changes to program direction where required, and able to decide and act without the total pictureAble to successfully navigate internally to solve customer problemsCommercial OrientationHelp protect the core value of the relationship and identify strong opportunities for growth (Retain, Recognize and Recommend)Understand and uncover client needs, initiatives, and deployment opportunities to develop and align prioritized programs for customers with identified milestones and goalsAdvocacyIdentify opportunities for clients to act as advocates (e.g. testimonials, case studies, etc.) Analyze customer utilization patterns to identify areas of opportunity, risk, and needShare best practices with customers and encourage their adoption and usage of program deliverables and insights Operational SupportProvide operational support for the customers under your management to give customers a primary point of contact for all issues related to Research programs and solutionsCollaborate with Research Intelligence Experts and Data Management and Analytics team to resolve inbound customer issues/questions, data submissions and QA and scheduling needsPartner internally on communication planning including lifecycle marketing, targeted customer communications, and thought leadership campaignsRequirements Bachelor's degree required5+ years of customer service, training, or sales experienceExperience working with large banks or financial services clients required A deep customer service focus with strong attention to detailProactive, strategic, and creative thinker with a collaborative approach to problem solving and project managementAnalytical and quantitative aptitudeA proven ability to build long-term customer relationshipsExcellent communication and interpersonal skills with the ability to interact with clients at all levels (analyst to executive)High computer literacy and ability to learn new softwareOccasional client facing travel required, estimated to be less than 10% of the time The compensation range for this position is $120,000-$150,000 which includes base salary and participation in a commission plan based on individual sales results. ProSight offers an outstanding benefits package with comprehensive insurance coverage, a 401(k) plan with company match, flexible paid time off, hybrid and remote working models, tuition assistance and the ability to work in a collaborative, team-oriented environment.To learn more about our company please visit and

Client Relationship Manager II (Remote)CompanyAt Denim, they have made it their mission to advance the supply chain by accelerating the movement of money and data. Denim is a tech-forward freight factoring partner processing over $1 million daily. Denim delivers fast access to the working capital freight brokers and fleets need, when they need it. With Denim's proven, flexible factoring solutions, customers can easily manage their business' financing options, monetize working capital, and automate back-office operations to build a resilient business.A remote-first company, Denim has been named a Best Place To Work by Built In and Fast Company. At Denim, they depend on the unique approaches of their team members to help us solve complex problems. They are committed to increasing diversity across their team and ensuring that Denim is a place where people from all backgrounds can make an impact.The OpportunityAs a Client Relationship Manager II at Denim, you will be the frontline ambassador for our company, serving as the primary point of contact for our valued clients. Reporting directly to the Director of Client Services, you will be responsible for ensuring our clients receive world-class service.In this role, your primary focus will be on building strong client relationships, identifying and solving root causes of recurring issues, and collaborating with cross-functional teams to improve our products and services. You will have the opportunity to work directly with company executives and their finance departments, providing support and guidance to help them leverage Denim's solutions effectively.This position is ideal for an ambitious early-career professional who thrives in a fast-paced environment, has a passion for problem-solving, and is eager to learn and grow within a dynamic organization.What Excites You:Client Engagement: You'll have the opportunity to build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success.Problem Solving and Continuous Improvement: You'll dive deep into client issues, identify root causes, and develop effective solutions, leveraging your analytical skills and creativity to improve our clients' experience and our internal processes.Data-Driven Decision Making: You'll work with client data to derive insights and inform your decisions, using data to proactively address potential issues and drive better outcomes for our clients and the business.Collaboration and Teamwork: You'll work closely with cross-functional teams, including Product, Sales, and Operations, to ensure seamless client experiences and achieve business objectives.Dynamic and Fast-Paced Environment: As part of a growing company, you'll encounter new challenges and opportunities regularly, requiring you to think on your feet and adapt quickly.What Excites Us:Strong Client Service Skills: You have a passion for delivering exceptional client service and building lasting relationships.Data Fluency: You're comfortable working with data and using it to inform your decisions and recommendations.Adaptability: You thrive in a fast-paced, evolving environment and are quick to learn new technologies and processes.Effective Communication: You can convey complex information clearly and empathetically to both clients and internal teams.Team Player: You collaborate effectively across different departments and contribute to a positive team cultureRequired Experience:3-5 years of client-facing experience in a professional settingExperience working with financial or technical products/servicesDemonstrated ability to communicate effectively with business owners and finance professionals, along with long term relationship building skillsDemonstrated ability to learn and adapt to new technologies and software platforms quicklyOptional Experience:Experience using a Customer Service or Customer Relationship Management platform such as Salesforce, Zendesk, Hubspot, DialPadExperience in crucial conversations and negotiationsExperience in the transportation or logistics industryExperience with creative problem solvingFamiliarity with factoring or other financial servicesBackground in accounts payable, accounts receivable, or billing processesPrevious work in a startup or fast-paced environmentExperience with data analysis tools or basic SQLUnbelievable Benefits and PerksFully remote work by designGenerous option (equity) grant opportunitiesCompany laptop; $,000 home office build-out allowance 50/month mobile phone / 75/month Wi-Fi allowancesUnlimited paid time off (PTO)Generous parental leave policy100% PAID medical, dental and vision insuranceShort term disability; long term disability; life insurance401k with potential future employer match 100/month wellness allowance 1,000/year professional development allowanceBiannual in-person retreats for fun and learningVolunteer days in your local communityWe Celebrate Diversity, Camaraderie and Growth!Denim's culture embraces curiosity, collaboration and continual improvement. We strive to maintain an environment that's friendly, inclusive and mutually supportive. We earn great employee reviews because we care about your professional growth and personal happiness. And we honor each individual's uniqueness and contributions. We don't just accept people's differences. We celebrate them. Denim is an equal opportunity workplace and an equal opportunity employer.Compensation Range: 65,000.00 - 75,000.00Denim believes in providing pay transparency to all candidates. For annual compensation, our pay ranges for all roles are based on geographic location, job responsibilities and experience, benchmarked against similar stage companies in our industry. We share salary ranges on all job postings regardless of desired hiring location. Every final offer presented is determined by several components including location as well as candidate experience and skills, and could alter from the amounts listed above.