21 Religious Leader jobs in the United States
Community Leader
02888 Warwick, Rhode Island
Imperiall
Posted 4 days ago
Job Viewed
Job Description
Position Information
Status: Full-Time
Compensation: $52,000 a year
Days: Mon - Fri
Time: 3 pm - 11:30 pm
Hi, I'm Jeannie! I'm the Director of Leadership at Imperiall. We are looking for a leader to join our Operations Team. This position is important to our company since it is fundamental to a collaborative and positive work environment for our Specialists. We are looking for someone interested in building a career at a dynamic, young, and healthy company! Our goal as a company is to constantly nurture our organizational culture while providing high-quality services for our partners.
As a Community Leader, you will be responsible for leading your community of Specialists, coordinating specific accounts, ensuring the completion of the contracted cleaning services at our partners' facilities, empowering and training team members to maximize results, and cultivating our strong organizational culture.
You should keep reading this job posting if:
You enjoy working with people
You are patient, understanding, and can easily adapt to different people's profiles
You appreciate constructive feedback and continuous improvement
You consider yourself a leader and a team player
You value healthy and motivating organizational culture
You are interested in growing as a professional and human being
You want to join a happy, dynamic company
You have strong human skills, such as listening, empathy, communicating
You are detail-oriented and appreciate following structured systems
You wish to make a difference in the world we live in
WHAT IS IT LIKE TO WORK WITH IMPERIALL?
Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we're looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.
We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. Our services are known for their astonishing high-quality standards, which must be respected and achieved every single day. And we perform our services to build our people. Our partners are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. Our core values are:
RESP ECT - all beliefs and attitudes
LISTE N - actively to other people, their opinions, and concerns
DEVELO P - your equals and help them become better versions of themselves
APP RECIATE - small actions and recognize their value
CEL EBRATE - each other's achievements and special moments
CARE - about the overall well-being of your community
If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family.
If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives in a people-centric culture where everybody matters, we're waiting for you!
Please continue reading this role description and see the application instructions for this position.
WE NEED YOU!
The Community Leader's main role is to create a collaborative and positive work environment for our Specialists. As a decentralized business, we believe that our Community Leaders are active agents of our culture, responsible for spreading our beliefs throughout our job sites and touching many people's lives. The second main role of the Community Leader is to guarantee that our service is being performed according to our own standards and our partner's expectations.
WHAT WE ARE OFFERING
Full-time position.
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community
An opportunity to enter the amazing commercial cleaning industry
The fulfillment of coordinating a professional and competent Operations team
An exciting career in a dynamic company
Self-development and growth opportunities: we invest in our people!
Warm and welcoming organizational culture and wonderful work environment
COMPENSATION AND BENEFITS
• The compensation program is above industry standards.
• Weekly pay.
• Car allowance
• Paid Gas.
• Health care insurance.
• Dental insurance.
• Vision insurance.
• Various courses and certificates available.
• Paid Holidays.
• Paid time off.
• Paid Vacation.
• Career advancement plan (Many opportunities for growth).
• Paid in-house graduation training program.
• Paid outside certifications.
• Paid Human Skills development course.
• Paid attendance to events and conferences.
WHAT'S REQUIRED TO WORK HERE:
Cultural Match - our organizational culture is our most important asset. Our people are always in the first place, and the Community Leader must cherish and promote it at all costs.
Communication - you must be able to deliver clear and complete messages to the community members. Communication is a key aspect of our operations.
Leadership Skills - true leaders are not self-entitled and individualistic. You must always put your community member's needs before your own. A successful Community Leader knows how to empower and inspire their team.
Listening Skills - a true leader knows the power of listening. That's the way to learn new ideas, improve the system, and develop.
Detail-Orientation - the details make an enormous difference in the daily routine. The service performed by Imperiall thrives on consistency.
Care - a true leader cares about people. Before professional, we are all people. People have problems, situations, and concerns. It's the Community Leader's responsibility to ensure the community feels heard and cared for.
Trustworthiness - our culture exists because of mutual trust amongst the community. Loyalty is essential every step of the way.
Kindness - always put other people's needs first. Ensure you provide all the community members with the tools necessary to thrive.
Systematic Profile - systems exist for a reason. To ensure professional and efficient operations, the Community Leader must follow and enforce Imperiall Systems.
Responsibility - this is a demanding position that requires dedication and consistency. You will be trusted with keys, confidential information, specific missions and others. Responsibility is a crucial aspect of success in this role.
Respect - naturally, people deserve to be respected both as professionals and as human beings. Our company's operations department is made up of people. Respect must always be present in all circumstances during your daily interactions.
Ability to perform well under pressure - you will be dealing with different scenarios and personalities on a daily basis. Patience is of the essence.
Speaking Spanish is a must! - most of our community members speak Spanish, so we must be able to communicate effectively with them. English is a plus since it is constantly used in the office.
Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks. The Community Leader must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards
Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Driving - frequent visits to partner's facilities are a must - that's the best way to keep track of on-site development and quality standards
RESPONSIBILITIES OF THE JOB:
Leadership
Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.
Promote Imperiall culture at all times since that's our biggest and most important resource.
Be available for the whole community of Specialists in the field - you must be a reliable source of knowledge, insights, guidance and compassion.
Promote the company app (Connecteam) with your community members since that's a key tool for company integration and scheduling.
Assist the community members with the company app so that they can take full advantage of the resources available.
Operations
Visit accounts frequently to perform inspections, bring supplies, address situations, develop your relationship with Specialists and others.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on our company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to make sure they do not exceed the budget established.
Understand the scope of work for each account and ensure that it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc, as needed.
Ensure compliance with the company's policies and operational guidelines are upheld.
Perform daily meetings with the Operations Leader to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.
Create and document Specialists' schedules to maximize efficiency.
Take full responsibility for all company property, for example, cleaning materials, building keys, technology equipment, etc.
Be mindful of time management while on shift.
Ensure you are properly dressed. You are an example and image for all community members.
Follow and reinforce all safety procedures while working.
Any other tasks related to operational success and efficiency
Administrative
Review, adjust, complete, and report weekly Payroll
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall's quality assurance software
Review Imperiall's timekeeping system
Review and update Imperiall's scheduling software
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member's activities.
Follow all company procedures such as gas form,
Correctly document all disciplinary actions toward community members
Apply today and initiate your journey as a proud member of the Imperiall team!
Status: Full-Time
Compensation: $52,000 a year
Days: Mon - Fri
Time: 3 pm - 11:30 pm
Hi, I'm Jeannie! I'm the Director of Leadership at Imperiall. We are looking for a leader to join our Operations Team. This position is important to our company since it is fundamental to a collaborative and positive work environment for our Specialists. We are looking for someone interested in building a career at a dynamic, young, and healthy company! Our goal as a company is to constantly nurture our organizational culture while providing high-quality services for our partners.
As a Community Leader, you will be responsible for leading your community of Specialists, coordinating specific accounts, ensuring the completion of the contracted cleaning services at our partners' facilities, empowering and training team members to maximize results, and cultivating our strong organizational culture.
You should keep reading this job posting if:
You enjoy working with people
You are patient, understanding, and can easily adapt to different people's profiles
You appreciate constructive feedback and continuous improvement
You consider yourself a leader and a team player
You value healthy and motivating organizational culture
You are interested in growing as a professional and human being
You want to join a happy, dynamic company
You have strong human skills, such as listening, empathy, communicating
You are detail-oriented and appreciate following structured systems
You wish to make a difference in the world we live in
WHAT IS IT LIKE TO WORK WITH IMPERIALL?
Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we're looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.
We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. Our services are known for their astonishing high-quality standards, which must be respected and achieved every single day. And we perform our services to build our people. Our partners are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. Our core values are:
RESP ECT - all beliefs and attitudes
LISTE N - actively to other people, their opinions, and concerns
DEVELO P - your equals and help them become better versions of themselves
APP RECIATE - small actions and recognize their value
CEL EBRATE - each other's achievements and special moments
CARE - about the overall well-being of your community
If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family.
If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives in a people-centric culture where everybody matters, we're waiting for you!
Please continue reading this role description and see the application instructions for this position.
WE NEED YOU!
The Community Leader's main role is to create a collaborative and positive work environment for our Specialists. As a decentralized business, we believe that our Community Leaders are active agents of our culture, responsible for spreading our beliefs throughout our job sites and touching many people's lives. The second main role of the Community Leader is to guarantee that our service is being performed according to our own standards and our partner's expectations.
WHAT WE ARE OFFERING
Full-time position.
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community
An opportunity to enter the amazing commercial cleaning industry
The fulfillment of coordinating a professional and competent Operations team
An exciting career in a dynamic company
Self-development and growth opportunities: we invest in our people!
Warm and welcoming organizational culture and wonderful work environment
COMPENSATION AND BENEFITS
• The compensation program is above industry standards.
• Weekly pay.
• Car allowance
• Paid Gas.
• Health care insurance.
• Dental insurance.
• Vision insurance.
• Various courses and certificates available.
• Paid Holidays.
• Paid time off.
• Paid Vacation.
• Career advancement plan (Many opportunities for growth).
• Paid in-house graduation training program.
• Paid outside certifications.
• Paid Human Skills development course.
• Paid attendance to events and conferences.
WHAT'S REQUIRED TO WORK HERE:
Cultural Match - our organizational culture is our most important asset. Our people are always in the first place, and the Community Leader must cherish and promote it at all costs.
Communication - you must be able to deliver clear and complete messages to the community members. Communication is a key aspect of our operations.
Leadership Skills - true leaders are not self-entitled and individualistic. You must always put your community member's needs before your own. A successful Community Leader knows how to empower and inspire their team.
Listening Skills - a true leader knows the power of listening. That's the way to learn new ideas, improve the system, and develop.
Detail-Orientation - the details make an enormous difference in the daily routine. The service performed by Imperiall thrives on consistency.
Care - a true leader cares about people. Before professional, we are all people. People have problems, situations, and concerns. It's the Community Leader's responsibility to ensure the community feels heard and cared for.
Trustworthiness - our culture exists because of mutual trust amongst the community. Loyalty is essential every step of the way.
Kindness - always put other people's needs first. Ensure you provide all the community members with the tools necessary to thrive.
Systematic Profile - systems exist for a reason. To ensure professional and efficient operations, the Community Leader must follow and enforce Imperiall Systems.
Responsibility - this is a demanding position that requires dedication and consistency. You will be trusted with keys, confidential information, specific missions and others. Responsibility is a crucial aspect of success in this role.
Respect - naturally, people deserve to be respected both as professionals and as human beings. Our company's operations department is made up of people. Respect must always be present in all circumstances during your daily interactions.
Ability to perform well under pressure - you will be dealing with different scenarios and personalities on a daily basis. Patience is of the essence.
Speaking Spanish is a must! - most of our community members speak Spanish, so we must be able to communicate effectively with them. English is a plus since it is constantly used in the office.
Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks. The Community Leader must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards
Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Driving - frequent visits to partner's facilities are a must - that's the best way to keep track of on-site development and quality standards
RESPONSIBILITIES OF THE JOB:
Leadership
Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.
Promote Imperiall culture at all times since that's our biggest and most important resource.
Be available for the whole community of Specialists in the field - you must be a reliable source of knowledge, insights, guidance and compassion.
Promote the company app (Connecteam) with your community members since that's a key tool for company integration and scheduling.
Assist the community members with the company app so that they can take full advantage of the resources available.
Operations
Visit accounts frequently to perform inspections, bring supplies, address situations, develop your relationship with Specialists and others.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on our company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to make sure they do not exceed the budget established.
Understand the scope of work for each account and ensure that it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc, as needed.
Ensure compliance with the company's policies and operational guidelines are upheld.
Perform daily meetings with the Operations Leader to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.
Create and document Specialists' schedules to maximize efficiency.
Take full responsibility for all company property, for example, cleaning materials, building keys, technology equipment, etc.
Be mindful of time management while on shift.
Ensure you are properly dressed. You are an example and image for all community members.
Follow and reinforce all safety procedures while working.
Any other tasks related to operational success and efficiency
Administrative
Review, adjust, complete, and report weekly Payroll
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall's quality assurance software
Review Imperiall's timekeeping system
Review and update Imperiall's scheduling software
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member's activities.
Follow all company procedures such as gas form,
Correctly document all disciplinary actions toward community members
Apply today and initiate your journey as a proud member of the Imperiall team!
View Now
0
Community Leader
06473 North Haven, Connecticut
Imperiall
Posted 4 days ago
Job Viewed
Job Description
Position Information
Status: Full-Time
Days: Mon - Fri
Time: 3 pm - 11:30 pm
Compensation - $60,000 per year
Hi, I'm Jeannie! I'm the Director of Leadership at Imperiall. We are looking for a leader to join our Operations Team. This position is important to our company since it is fundamental to a collaborative and positive work environment for our Specialists. We are looking for someone interested in building a career at a dynamic, young, and healthy company! Our goal as a company is to constantly nurture our organizational culture while providing high-quality services for our partners.
As a Community Leader, you will be responsible for leading your community of Specialists, coordinating specific accounts, ensuring the completion of the contracted cleaning services at our partners' facilities, empowering and training team members to maximize results, and cultivating our strong organizational culture.
You should keep reading this job posting if:
You enjoy working with people
You are patient, understanding, and can easily adapt to different people's profiles
You appreciate constructive feedback and continuous improvement
You consider yourself a leader and a team player
You value healthy and motivating organizational culture
You are interested in growing as a professional and human being
You want to join a happy, dynamic company
You have strong human skills, such as listening, empathy, communicating
You are detail-oriented and appreciate following structured systems
You wish to make a difference in the world we live in
WHAT IS IT LIKE TO WORK WITH IMPERIALL?
Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we're looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.
We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. Our services are known for their astonishing high-quality standards, which must be respected and achieved every single day. And we perform our services to build our people. Our partners are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. Our core values are:
RESP ECT - all beliefs and attitudes
LISTE N - actively to other people, their opinions, and concerns
DEVELO P - your equals and help them become better versions of themselves
APP RECIATE - small actions and recognize their value
CEL EBRATE - each other's achievements and special moments
CARE - about the overall well-being of your community
If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family.
If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives in a people-centric culture where everybody matters, we're waiting for you!
Please continue reading this role description and see the application instructions for this position.
WE NEED YOU!
The Community Leader's main role is to create a collaborative and positive work environment for our Specialists. As a decentralized business, we believe that our Community Leaders are active agents of our culture, responsible for spreading our beliefs throughout our job sites and touching many people's lives. The second main role of the Community Leader is to guarantee that our service is being performed according to our own standards and our partner's expectations.
WHAT WE ARE OFFERING
Full-time position.
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community
An opportunity to enter the amazing commercial cleaning industry
The fulfillment of coordinating a professional and competent Operations team
An exciting career in a dynamic company
Self-development and growth opportunities: we invest in our people!
Warm and welcoming organizational culture and wonderful work environment
COMPENSATION AND BENEFITS
• The compensation program is above industry standards.
• Weekly pay.
• Car allowance
• Paid Gas.
• Health care insurance.
• Dental insurance.
• Vision insurance.
• Various courses and certificates available.
• Paid Holidays.
• Paid time off.
• Paid Vacation.
• Career advancement plan (Many opportunities for growth).
• Paid in-house graduation training program.
• Paid outside certifications.
• Paid Human Skills development course.
• Paid attendance to events and conferences.
WHAT'S REQUIRED TO WORK HERE:
Cultural Match - our organizational culture is our most important asset. Our people are always in the first place, and the Community Leader must cherish and promote it at all costs.
Communication - you must be able to deliver clear and complete messages to the community members. Communication is a key aspect of our operations.
Leadership Skills - true leaders are not self-entitled and individualistic. You must always put your community member's needs before your own. A successful Community Leader knows how to empower and inspire their team.
Listening Skills - a true leader knows the power of listening. That's the way to learn new ideas, improve the system, and develop.
Detail-Orientation - the details make an enormous difference in the daily routine. The service performed by Imperiall thrives on consistency.
Care - a true leader cares about people. Before professional, we are all people. People have problems, situations, and concerns. It's the Community Leader's responsibility to ensure the community feels heard and cared for.
Trustworthiness - our culture exists because of mutual trust amongst the community. Loyalty is essential every step of the way.
Kindness - always put other people's needs first. Ensure you provide all the community members with the tools necessary to thrive.
Systematic Profile - systems exist for a reason. To ensure professional and efficient operations, the Community Leader must follow and enforce Imperiall Systems.
Responsibility - this is a demanding position that requires dedication and consistency. You will be trusted with keys, confidential information, specific missions and others. Responsibility is a crucial aspect of success in this role.
Respect - naturally, people deserve to be respected both as professionals and as human beings. Our company's operations department is made up of people. Respect must always be present in all circumstances during your daily interactions.
Ability to perform well under pressure - you will be dealing with different scenarios and personalities on a daily basis. Patience is of the essence.
Speaking Spanish is a must! - most of our community members speak Spanish, so we must be able to communicate effectively with them. English is a plus since it is constantly used in the office.
Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks. The Community Leader must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards
Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Driving - frequent visits to partner's facilities are a must - that's the best way to keep track of on-site development and quality standards
RESPONSIBILITIES OF THE JOB:
Leadership
Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.
Promote Imperiall culture at all times since that's our biggest and most important resource.
Be available for the whole community of Specialists in the field - you must be a reliable source of knowledge, insights, guidance and compassion.
Promote the company app (Connecteam) with your community members since that's a key tool for company integration and scheduling.
Assist the community members with the company app so that they can take full advantage of the resources available.
Operations
Visit accounts frequently to perform inspections, bring supplies, address situations, develop your relationship with Specialists and others.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on our company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to make sure they do not exceed the budget established.
Understand the scope of work for each account and ensure that it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc, as needed.
Ensure compliance with the company's policies and operational guidelines are upheld.
Perform daily meetings with the Operations Leader to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.
Create and document Specialists' schedules to maximize efficiency.
Take full responsibility for all company property, for example, cleaning materials, building keys, technology equipment, etc.
Be mindful of time management while on shift.
Ensure you are properly dressed. You are an example and image for all community members.
Follow and reinforce all safety procedures while working.
Any other tasks related to operational success and efficiency
Administrative
Review, adjust, complete, and report weekly Payroll
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall's quality assurance software
Review Imperiall's timekeeping system
Review and update Imperiall's scheduling software
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member's activities.
Follow all company procedures such as gas form,
Correctly document all disciplinary actions toward community members
Apply today and initiate your journey as a proud member of the Imperiall team!
Status: Full-Time
Days: Mon - Fri
Time: 3 pm - 11:30 pm
Compensation - $60,000 per year
Hi, I'm Jeannie! I'm the Director of Leadership at Imperiall. We are looking for a leader to join our Operations Team. This position is important to our company since it is fundamental to a collaborative and positive work environment for our Specialists. We are looking for someone interested in building a career at a dynamic, young, and healthy company! Our goal as a company is to constantly nurture our organizational culture while providing high-quality services for our partners.
As a Community Leader, you will be responsible for leading your community of Specialists, coordinating specific accounts, ensuring the completion of the contracted cleaning services at our partners' facilities, empowering and training team members to maximize results, and cultivating our strong organizational culture.
You should keep reading this job posting if:
You enjoy working with people
You are patient, understanding, and can easily adapt to different people's profiles
You appreciate constructive feedback and continuous improvement
You consider yourself a leader and a team player
You value healthy and motivating organizational culture
You are interested in growing as a professional and human being
You want to join a happy, dynamic company
You have strong human skills, such as listening, empathy, communicating
You are detail-oriented and appreciate following structured systems
You wish to make a difference in the world we live in
WHAT IS IT LIKE TO WORK WITH IMPERIALL?
Imperiall is all about people. We exist to cultivate a community that inspires individuals to live fulfilling lives and positively impact those around them. We truly believe all human beings are greater than their job descriptions, and we're looking for real-life leaders capable of mastering their best versions to contribute to our community in a meaningful way.
We are a commercial cleaning company that provides value to corporate, education, industrial, and medical customers. Our services are known for their astonishing high-quality standards, which must be respected and achieved every single day. And we perform our services to build our people. Our partners are members of our community, not more important than our team members, but equally valuable. We aim to foster a culture of mutual appreciation among everyone we touch. Our core values are:
RESP ECT - all beliefs and attitudes
LISTE N - actively to other people, their opinions, and concerns
DEVELO P - your equals and help them become better versions of themselves
APP RECIATE - small actions and recognize their value
CEL EBRATE - each other's achievements and special moments
CARE - about the overall well-being of your community
If these beliefs are compatible with your ideals, we would love to meet you and welcome you as a part of your family.
If you want just a job, this may not be the right fit. But if you're looking for a professional career with opportunities to improve yourself and impact many other lives in a people-centric culture where everybody matters, we're waiting for you!
Please continue reading this role description and see the application instructions for this position.
WE NEED YOU!
The Community Leader's main role is to create a collaborative and positive work environment for our Specialists. As a decentralized business, we believe that our Community Leaders are active agents of our culture, responsible for spreading our beliefs throughout our job sites and touching many people's lives. The second main role of the Community Leader is to guarantee that our service is being performed according to our own standards and our partner's expectations.
WHAT WE ARE OFFERING
Full-time position.
Opportunity to exercise leadership, exceptional listening, empathy, and care toward the community
An opportunity to enter the amazing commercial cleaning industry
The fulfillment of coordinating a professional and competent Operations team
An exciting career in a dynamic company
Self-development and growth opportunities: we invest in our people!
Warm and welcoming organizational culture and wonderful work environment
COMPENSATION AND BENEFITS
• The compensation program is above industry standards.
• Weekly pay.
• Car allowance
• Paid Gas.
• Health care insurance.
• Dental insurance.
• Vision insurance.
• Various courses and certificates available.
• Paid Holidays.
• Paid time off.
• Paid Vacation.
• Career advancement plan (Many opportunities for growth).
• Paid in-house graduation training program.
• Paid outside certifications.
• Paid Human Skills development course.
• Paid attendance to events and conferences.
WHAT'S REQUIRED TO WORK HERE:
Cultural Match - our organizational culture is our most important asset. Our people are always in the first place, and the Community Leader must cherish and promote it at all costs.
Communication - you must be able to deliver clear and complete messages to the community members. Communication is a key aspect of our operations.
Leadership Skills - true leaders are not self-entitled and individualistic. You must always put your community member's needs before your own. A successful Community Leader knows how to empower and inspire their team.
Listening Skills - a true leader knows the power of listening. That's the way to learn new ideas, improve the system, and develop.
Detail-Orientation - the details make an enormous difference in the daily routine. The service performed by Imperiall thrives on consistency.
Care - a true leader cares about people. Before professional, we are all people. People have problems, situations, and concerns. It's the Community Leader's responsibility to ensure the community feels heard and cared for.
Trustworthiness - our culture exists because of mutual trust amongst the community. Loyalty is essential every step of the way.
Kindness - always put other people's needs first. Ensure you provide all the community members with the tools necessary to thrive.
Systematic Profile - systems exist for a reason. To ensure professional and efficient operations, the Community Leader must follow and enforce Imperiall Systems.
Responsibility - this is a demanding position that requires dedication and consistency. You will be trusted with keys, confidential information, specific missions and others. Responsibility is a crucial aspect of success in this role.
Respect - naturally, people deserve to be respected both as professionals and as human beings. Our company's operations department is made up of people. Respect must always be present in all circumstances during your daily interactions.
Ability to perform well under pressure - you will be dealing with different scenarios and personalities on a daily basis. Patience is of the essence.
Speaking Spanish is a must! - most of our community members speak Spanish, so we must be able to communicate effectively with them. English is a plus since it is constantly used in the office.
Computer Skills - we work with multiple software to increase our efficiency and diminish time spent on manual tasks. The Community Leader must be comfortable with computers, iPhones, and iPads.
High-Standard Consistency - in order to achieve results, we must be consistent in developing the team development, following the system, and ensuring high-quality standards
Organization Skills - Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Driving - frequent visits to partner's facilities are a must - that's the best way to keep track of on-site development and quality standards
RESPONSIBILITIES OF THE JOB:
Leadership
Provide constant guidance, support, and inspiration to Specialists.
Cultivate a meaningful relationship with all community members, based on our core values of respecting, listening, developing, appreciating, celebrating, and caring.
Promote Imperiall culture at all times since that's our biggest and most important resource.
Be available for the whole community of Specialists in the field - you must be a reliable source of knowledge, insights, guidance and compassion.
Promote the company app (Connecteam) with your community members since that's a key tool for company integration and scheduling.
Assist the community members with the company app so that they can take full advantage of the resources available.
Operations
Visit accounts frequently to perform inspections, bring supplies, address situations, develop your relationship with Specialists and others.
Create work schedules for Specialists and assign duties.
Assign Shifts and Tasks to Specialists on our company app.
Cover for absent Specialists or open positions by performing routine cleaning tasks if and when necessary.
Control the daily labor hours for each building to make sure they do not exceed the budget established.
Understand the scope of work for each account and ensure that it is being properly followed.
Provide thorough training sessions for new and current Specialists, Team Leaders, Site Leaders, etc, as needed.
Ensure compliance with the company's policies and operational guidelines are upheld.
Perform daily meetings with the Operations Leader to go over all the notes, discuss schedules, and dispatch requests/complaints resolutions to be dealt with.
Create and document Specialists' schedules to maximize efficiency.
Take full responsibility for all company property, for example, cleaning materials, building keys, technology equipment, etc.
Be mindful of time management while on shift.
Ensure you are properly dressed. You are an example and image for all community members.
Follow and reinforce all safety procedures while working.
Any other tasks related to operational success and efficiency
Administrative
Review, adjust, complete, and report weekly Payroll
Ensure compliance with the company's policies and operational guidelines.
Review and update Imperiall's quality assurance software
Review Imperiall's timekeeping system
Review and update Imperiall's scheduling software
Utilize the main company software to communicate, assign tasks, adjust schedules, and track community member's activities.
Follow all company procedures such as gas form,
Correctly document all disciplinary actions toward community members
Apply today and initiate your journey as a proud member of the Imperiall team!
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1
Community Leader & Sales
Bayamon, Puerto Rico
Crossfit Paleolith
Posted today
Job Viewed
Job Description
Job Description
El / la Community Leader/Sales trabajara en conjunto con el departamento de mercadeo localizado en Miami, FL para asistir en la promocin de Crossfit Paleolith en las redes sociales, eventos y comercios.
Job Description
Position Description
El/la Community Leader/Sales desempear una funcin clave en el equipo de Crossfit Monolith. Esta posicin reportara al gerente de ventas de Crossfit Monolith y trabajaran como equipo para aumentar membrecias, mantener un alto nivel de servicio al cliente y promover la comunidad de Crossfit y sus muchos beneficios. Esta persona deber participar en dos clases semanales, horarios alternos.
DUTIES AND RESPONSIBILITIES
Ventas
- Prospectaje de clientes potenciales a travs de referidos, colectar leads (prospectaje frio) y subir los prospectos al sistema DATA TRAK/ABC.
- Realizar llamadas telefnicas, contactar a prospectos a travs redes sociales y/o correo electrnico, esto incluye, pero no se limita a las actividades de distribucin de flyers al aire libre y cold calling.
- Alcanzar el 100% o ms de la cuota mensual de ventas segn el plan de compensacin.
- Trabajar con el/la gerente para establecer cuotas de llamadas, citas, show y cierre de ventas.
- Crear relaciones comunitarias y con empresas mediante la participacin en eventos del club.
- Construir una slida red de contactos a travs del prospectaje y las referencias.
- Asistir a los eventos y reuniones de capacitacin, segn sea necesario.
- Asistir y/o ensear clases grupales regularmente.
- Llamar a los miembros de Crossfit Paleolith que hayan realizado alguna cancelacin o congelacin en su membresa para saber la razn por la cancelacin con el fin de intentar retener al cliente.
- Contactar a los miembros de Crossfit Paleolith que tengan pagos en atrasos para poner su cuenta al da. Esto ya sea en las facilidades o por via telefnica.
- Realizar llamadas de cortesa a los miembros activos de Crossfit Paleolith cada treinta das con el propsito de escuchar la impresin que tienen de los servicios ofrecidos (programacin, ambiente, coaches, sugerencias y otros).
- Realizar llamadas de cortesa cada quince (15) das a los miembros de Cross Fit Paleolith que no estn asistiendo con regularidad.
El / la Community Leader/Sales trabajara en conjunto con el departamento de mercadeo localizado en Miami, FL para asistir en la promocin de Crossfit Paleolith en las redes sociales, eventos y comercios.
- Reportar los resultados de las llamadas de cortesa al departamento de mercado y brindara ideas para mejorar el servicio al cliente y la retencin.
- Asistir en la coordinacin y planificacin de actividades mensuales para los miembros de Crossfit Paleolith.
- Participar en promociones y exhibiciones de Crossfit Paleolith y repartir flyer para aumentar el conocimiento de la marca.
- Debe poseer un diploma de escuela secundaria / GED y 1 ao de experiencia previa en ventas y servicio al cliente.
- Experiencia y/o pasin por la industria del fitness.
- Alto grado de iniciativa personal y que puede trabajar de forma independiente.
- Persona altamente motivado/a y dinmica que sepa trabajar en equipo.
- Horario flexible - puede incluir fines de semana y / o por la noche, a veces.
- Excelente servicio al cliente y habilidades de telfono.
- Conocimiento de Office Word y Excel.
- Membresia gratis para ti y tu familia
- Ambiente de trabajo divertido
- Descuento para entrenamiento personal
- Oportunidades de crecimiento dentro de la compaia
- Alto potencial de comisiones y bonos
- Bono de Inico
View Now
2
Community Leader & Sales
Bayamon, Puerto Rico
Crossfit Monolith
Posted today
Job Viewed
Job Description
Job Description
Position Description
El/la Community Leader/Sales desempear una funcin clave en el equipo de Crossfit Monolith. Esta posicin reportara al gerente de ventas de Crossfit Monolith y trabajaran como equipo para aumentar membrecias, mantener un alto nivel de servicio al cliente y promover la comunidad de Crossfit y sus muchos beneficios. Esta persona deber participar en dos clases semanales, horarios alternos.
DUTIES AND RESPONSIBILITIES
Ventas
El / la Community Leader/Sales trabajara en conjunto con el departamento de mercadeo localizado en Miami, FL para asistir en la promocin de Crossfit Paleolith en las redes sociales, eventos y comercios.
Job Description
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Wellness resources
Position Description
El/la Community Leader/Sales desempear una funcin clave en el equipo de Crossfit Monolith. Esta posicin reportara al gerente de ventas de Crossfit Monolith y trabajaran como equipo para aumentar membrecias, mantener un alto nivel de servicio al cliente y promover la comunidad de Crossfit y sus muchos beneficios. Esta persona deber participar en dos clases semanales, horarios alternos.
DUTIES AND RESPONSIBILITIES
Ventas
- Prospectaje de clientes potenciales a travs de referidos, colectar leads (prospectaje frio) y subir los prospectos al sistema DATA TRAK/ABC.
- Realizar llamadas telefnicas, contactar a prospectos a travs redes sociales y/o correo electrnico, esto incluye, pero no se limita a las actividades de distribucin de flyers al aire libre y cold calling.
- Alcanzar el 100% o ms de la cuota mensual de ventas segn el plan de compensacin.
- Trabajar con el/la gerente para establecer cuotas de llamadas, citas, show y cierre de ventas.
- Crear relaciones comunitarias y con empresas mediante la participacin en eventos del club.
- Construir una slida red de contactos a travs del prospectaje y las referencias.
- Asistir a los eventos y reuniones de capacitacin, segn sea necesario.
- Asistir y/o ensear clases grupales regularmente.
- Llamar a los miembros de Crossfit Paleolith que hayan realizado alguna cancelacin o congelacin en su membresa para saber la razn por la cancelacin con el fin de intentar retener al cliente.
- Contactar a los miembros de Crossfit Paleolith que tengan pagos en atrasos para poner su cuenta al da. Esto ya sea en las facilidades o por via telefnica.
- Realizar llamadas de cortesa a los miembros activos de Crossfit Paleolith cada treinta das con el propsito de escuchar la impresin que tienen de los servicios ofrecidos (programacin, ambiente, coaches, sugerencias y otros).
- Realizar llamadas de cortesa cada quince (15) das a los miembros de Cross Fit Paleolith que no estn asistiendo con regularidad.
El / la Community Leader/Sales trabajara en conjunto con el departamento de mercadeo localizado en Miami, FL para asistir en la promocin de Crossfit Paleolith en las redes sociales, eventos y comercios.
- Reportar los resultados de las llamadas de cortesa al departamento de mercado y brindara ideas para mejorar el servicio al cliente y la retencin.
- Asistir en la coordinacin y planificacin de actividades mensuales para los miembros de Crossfit Paleolith.
- Participar en promociones y exhibiciones de Crossfit Paleolith y repartir flyer para aumentar el conocimiento de la marca.
- Debe poseer un diploma de escuela secundaria / GED y 1 ao de experiencia previa en ventas y servicio al cliente.
- Experiencia y/o pasin por la industria del fitness.
- Alto grado de iniciativa personal y que puede trabajar de forma independiente.
- Persona altamente motivado/a y dinmica que sepa trabajar en equipo.
- Horario flexible - puede incluir fines de semana y / o por la noche, a veces.
- Excelente servicio al cliente y habilidades de telfono.
- Conocimiento de Office Word y Excel.
- Membresia gratis para ti y tu familia
- Ambiente de trabajo divertido
- Descuento para entrenamiento personal
- Oportunidades de crecimiento dentro de la compaia
- Alto potencial de comisiones y bonos
- Bono de Inico
View Now
3
Community Leader & Sales
Bayamon, Puerto Rico
Crossfit Monolith
Posted today
Job Viewed
Job Description
Job Description
Position Description
El/la Community Leader/Sales desempear una funcin clave en el equipo de Crossfit Monolith. Esta posicin reportara al gerente de ventas de Crossfit Monolith y trabajaran como equipo para aumentar membrecias, mantener un alto nivel de servicio al cliente y promover la comunidad de Crossfit y sus muchos beneficios. Esta persona deber participar en dos clases semanales, horarios alternos.
DUTIES AND RESPONSIBILITIES
Ventas
El / la Community Leader/Sales trabajara en conjunto con el departamento de mercadeo localizado en Miami, FL para asistir en la promocin de Crossfit Paleolith en las redes sociales, eventos y comercios.
Job Description
Benefits:
- Gym Membership
- Employee discounts
- Paid time off
- Parental leave
- Signing bonus
Position Description
El/la Community Leader/Sales desempear una funcin clave en el equipo de Crossfit Monolith. Esta posicin reportara al gerente de ventas de Crossfit Monolith y trabajaran como equipo para aumentar membrecias, mantener un alto nivel de servicio al cliente y promover la comunidad de Crossfit y sus muchos beneficios. Esta persona deber participar en dos clases semanales, horarios alternos.
DUTIES AND RESPONSIBILITIES
Ventas
- Prospectaje de clientes potenciales a travs de referidos, colectar leads (prospectaje frio) y subir los prospectos al sistema DATA TRAK/ABC.
- Realizar llamadas telefnicas, contactar a prospectos a travs redes sociales y/o correo electrnico, esto incluye, pero no se limita a las actividades de distribucin de flyers al aire libre y cold calling.
- Alcanzar el 100% o ms de la cuota mensual de ventas segn el plan de compensacin.
- Trabajar con el/la gerente para establecer cuotas de llamadas, citas, show y cierre de ventas.
- Crear relaciones comunitarias y con empresas mediante la participacin en eventos del club.
- Construir una slida red de contactos a travs del prospectaje y las referencias.
- Asistir a los eventos y reuniones de capacitacin, segn sea necesario.
- Asistir y/o ensear clases grupales regularmente.
- Llamar a los miembros de Crossfit Paleolith que hayan realizado alguna cancelacin o congelacin en su membresa para saber la razn por la cancelacin con el fin de intentar retener al cliente.
- Contactar a los miembros de Crossfit Paleolith que tengan pagos en atrasos para poner su cuenta al da. Esto ya sea en las facilidades o por via telefnica.
- Realizar llamadas de cortesa a los miembros activos de Crossfit Paleolith cada treinta das con el propsito de escuchar la impresin que tienen de los servicios ofrecidos (programacin, ambiente, coaches, sugerencias y otros).
- Realizar llamadas de cortesa cada quince (15) das a los miembros de Cross Fit Paleolith que no estn asistiendo con regularidad.
El / la Community Leader/Sales trabajara en conjunto con el departamento de mercadeo localizado en Miami, FL para asistir en la promocin de Crossfit Paleolith en las redes sociales, eventos y comercios.
- Reportar los resultados de las llamadas de cortesa al departamento de mercado y brindara ideas para mejorar el servicio al cliente y la retencin.
- Asistir en la coordinacin y planificacin de actividades mensuales para los miembros de Crossfit Paleolith.
- Participar en promociones y exhibiciones de Crossfit Paleolith y repartir flyer para aumentar el conocimiento de la marca.
- Debe poseer un diploma de escuela secundaria / GED y 1 ao de experiencia previa en ventas y servicio al cliente.
- Experiencia y/o pasin por la industria del fitness.
- Alto grado de iniciativa personal y que puede trabajar de forma independiente.
- Persona altamente motivado/a y dinmica que sepa trabajar en equipo.
- Horario flexible - puede incluir fines de semana y / o por la noche, a veces.
- Excelente servicio al cliente y habilidades de telfono.
- Conocimiento de Office Word y Excel.
- Membresia gratis para ti y tu familia
- Ambiente de trabajo divertido
- Descuento para entrenamiento personal
- Oportunidades de crecimiento dentro de la compaia
- Alto potencial de comisiones y bonos
- Bono de Inico
View Now
4
Community Services Leader Series - Community Center
92832 Fullerton, California
City of Fullerton, CA
Posted 4 days ago
Job Viewed
Job Description
Salary: $16.50 - $17.00 Hourly
Location : City of Fullerton, CA
Job Type: Non-Regular (At Will/Non-Benefited)
Job Number: CSL-CC-2023
Department: Parks and Recreation
Opening Date: 09/12/2023
Description
The Position:
Under general or direct supervision promotes, organizes, and leads a variety of recreational activities at a recreation center or other facility; conducts activities within assigned groups and performs related work as required.
Applicants selected for Fullerton Community Center positions will have the exciting opportunity to deliver the highest quality customer service to a diverse group of patrons. The Community Center acts as the front line and resource center for the Parks & Recreation Department. The Community Center houses the Fullerton Senior Club, Boys & Girls Club of Fullerton, and Fullerton Aquatics Sports Team's indoor aquatics facility. Duties include preparing various facilities and event spaces for recreational classes and private events, interfacing with members of the general public and responding to their various needs and requests, and developing effective communication methods to ensure the deliverance of the highest quality service and programs the City has to offer. Staff will assist with senior programming, health & wellness programming, contract classes, and rentals. Additional responsibilities may include administrative work, data collection, and developing marketing strategies. Hours worked per week may vary and may include evenings and weekends. Fullerton Community Center staff members will also be called upon to work various City-sponsored special events, including some holidays.
THIS IS AN AT-WILL/TEMPORARY/NON-BENEFITED POSITION
Applications will be accepted on a continuous basis and will remain on file for three months from the date received and are reviewed when there is a need to fill a vacancy. After the three-month period, applicants are encouraged to re-apply for Community Services Leader Series.
Employment Guidelines
Knowledge of: Methods and techniques used in the sports, playground, camping and recreational activities to be assigned; specialized functions of the area assigned and related safety precautions; English usage and grammar; customer service techniques.
Ability to: Communicate effectively orally; demonstrate skills in several sports or other activities in the area to be assigned; organize and lead a group of children or adults; resolve minor conflicts within a group and maintain order in a recreational setting; establish and maintain effective relationships with those contacted in the course of work; learn, understand and apply applicable policies and procedures; understand and carry out oral and written instructions; read and write at the level required for successful job performance; learn to operate a personal computer and use applicable software.
Education/Training/Experience:
Community Services Leader I - Completion of the 10th grade and some group leadership experience working with children or adults.
Community Services Leader II - Completion of the 11th grade and one season of recreational leadership experience.
Senior Community Services Leader - Graduation from high school and two seasons of recreational leadership experience.
Special Requirements:
Other: Bilingual ability may be preferred for some positions.
Physical Requirements: Work is performed in a community center, day camp, and/or playground environment. Some work may be performed in an office environment and in a variety of field trip locations. Office work requires sitting for periods of time and the use of a computer keyboard and screen. An incumbent drives a vehicle on City business, will be exposed to the elements and sits, stands, walks, kneels, crouches, twists, climbs steps and sloping surfaces, reaches, bends, crawls and grasps, and may walk or run on slippery and uneven surfaces, push, pull, drag, lift and carry supplies and program equipment weighing 50 pounds or less and lift equipment and supplies weighing 30 pounds or less from waist to overhead. An incumbent performs emergency CPR and first aid and may be exposed to the blood and other bodily fluids of program participants. Depending on the area assigned an incumbent may also be exposed to dust and paint/glue fumes. With or without reasonable accommodation, the Community Services Leader must be able to meet the physical requirements of the classification and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Essential Duties and Responsibilities
Community Services Leader I/II:
Leads and teaches recreational activities such as arts and crafts, games, team sports, dancing, story telling, puppetry, social recreation, nature activities, camping, community singing, skits and informal musical activities; serves as playground referee/umpire; maintains order in assigned activity group and resolves minor conflicts; provides information to the public; assists in planning recreational activities and organizing, promoting and directing tournaments, shows, socials, dances and exhibits; performs a wide variety of duties related to the Community Services program, function, events or specialty assigned; promotes the safety of all program participants; lifts and carries a variety of equipment and supplies related to area assigned weighing 50 pounds or less; performs emergency cardiopulmonary resuscitation (CPR) and first aid as needed; maintains records of activities and participation and prepares related reports; monitors participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center and museum; assists in the set up of and participates in community-wide events; drives a vehicle on City business.
Senior Community Services Leader:
In addition to the duties and responsibilities listed for Community Services Leader I/II, the Senior Community Services Leader duties and responsibilities also include:
Organizes, plans, promotes, leads, teaches, and conducts a variety of recreational activities; organizes, directs, and leads special or diverse groups and resolves disciplinary problems among participants; organizes, promotes, and directs tournaments, shows, socials, dances, and exhibits; assists in scheduling activities and monitors the work of other facility/playground staff as assigned; supervises participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center, and museum; organizes, leads and acts as an advisor to clubs and other groups.
Supplemental Information
All new hires will be fingerprinted. Fingerprints are verified with the Department of Justice and Federal Bureau of Investigation.
The Immigration Reform and Control Act of 1986 requires that you must be a U.S. citizen or an alien lawfully authorized to work in the United States to be eligible for hire. All new hires will be required to provide documentation to verify their status.
California Government Code §3100 - 3109 requires that all public employees are to be declared disaster service workers and shall take and subscribe to the related oath or affirmation as required.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Fullerton is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at ( prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
Fullerton is renowned for its unique mix of residential, business, educational, and cultural environments. Boasting a population of approximately 140,000 citizens, Fullerton is a community with a strong sense of tradition and takes pride in providing an atmosphere that allows for both the preservation of its historic past and opportunities to meet the challenges of the future. Known as the "Education Community", Fullerton is also home to award-winning elementary and secondary school systems, plus five universities and colleges, including Cal State Fullerton.
We are a full-service city comprised of nine departments, that include our own city staffed Fire and Police departments. Additionally, the city oversees a general aviation airport, a library, and a variety of recreational buildings, facilities, and activities. As a mid-sized organization providing a variety of services to both internal and external customers, employees are afforded the opportunity to perform varied work within their job classifications.
To make sure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication through U.S. mail.
EMPLOYMENT STATUS
Employees under this classification are categorized as Non-Regular Employees. For further information regarding compensation and benefits, please see the appropriate resolution:
Location : City of Fullerton, CA
Job Type: Non-Regular (At Will/Non-Benefited)
Job Number: CSL-CC-2023
Department: Parks and Recreation
Opening Date: 09/12/2023
Description
The Position:
Under general or direct supervision promotes, organizes, and leads a variety of recreational activities at a recreation center or other facility; conducts activities within assigned groups and performs related work as required.
Applicants selected for Fullerton Community Center positions will have the exciting opportunity to deliver the highest quality customer service to a diverse group of patrons. The Community Center acts as the front line and resource center for the Parks & Recreation Department. The Community Center houses the Fullerton Senior Club, Boys & Girls Club of Fullerton, and Fullerton Aquatics Sports Team's indoor aquatics facility. Duties include preparing various facilities and event spaces for recreational classes and private events, interfacing with members of the general public and responding to their various needs and requests, and developing effective communication methods to ensure the deliverance of the highest quality service and programs the City has to offer. Staff will assist with senior programming, health & wellness programming, contract classes, and rentals. Additional responsibilities may include administrative work, data collection, and developing marketing strategies. Hours worked per week may vary and may include evenings and weekends. Fullerton Community Center staff members will also be called upon to work various City-sponsored special events, including some holidays.
THIS IS AN AT-WILL/TEMPORARY/NON-BENEFITED POSITION
Applications will be accepted on a continuous basis and will remain on file for three months from the date received and are reviewed when there is a need to fill a vacancy. After the three-month period, applicants are encouraged to re-apply for Community Services Leader Series.
Employment Guidelines
Knowledge of: Methods and techniques used in the sports, playground, camping and recreational activities to be assigned; specialized functions of the area assigned and related safety precautions; English usage and grammar; customer service techniques.
Ability to: Communicate effectively orally; demonstrate skills in several sports or other activities in the area to be assigned; organize and lead a group of children or adults; resolve minor conflicts within a group and maintain order in a recreational setting; establish and maintain effective relationships with those contacted in the course of work; learn, understand and apply applicable policies and procedures; understand and carry out oral and written instructions; read and write at the level required for successful job performance; learn to operate a personal computer and use applicable software.
Education/Training/Experience:
Community Services Leader I - Completion of the 10th grade and some group leadership experience working with children or adults.
Community Services Leader II - Completion of the 11th grade and one season of recreational leadership experience.
Senior Community Services Leader - Graduation from high school and two seasons of recreational leadership experience.
Special Requirements:
- A valid driver's license or the ability to arrange necessary and timely transportation for field travel is required. Employees who drive on City business will be enrolled in the Department of Motor Vehicles Government Employer Pull Notice Program.
- Must be able to work a flexible schedule to accommodate City needs to include weekends, holidays, evenings, and overtime.
- Valid and appropriate CPR certificate and a valid and appropriate first aid certificate within 60 days of appointment, issued by a source acceptable to the City and renewals as required depending on the area assigned.
- Successful passage of a Parks and Recreation Department pre-employment screening process depending on the area assigned.
- Current negative tuberculin test at time of appointment and additional tuberculin screening as required by the Parks and Recreation Department depending on the area assigned.
Other: Bilingual ability may be preferred for some positions.
Physical Requirements: Work is performed in a community center, day camp, and/or playground environment. Some work may be performed in an office environment and in a variety of field trip locations. Office work requires sitting for periods of time and the use of a computer keyboard and screen. An incumbent drives a vehicle on City business, will be exposed to the elements and sits, stands, walks, kneels, crouches, twists, climbs steps and sloping surfaces, reaches, bends, crawls and grasps, and may walk or run on slippery and uneven surfaces, push, pull, drag, lift and carry supplies and program equipment weighing 50 pounds or less and lift equipment and supplies weighing 30 pounds or less from waist to overhead. An incumbent performs emergency CPR and first aid and may be exposed to the blood and other bodily fluids of program participants. Depending on the area assigned an incumbent may also be exposed to dust and paint/glue fumes. With or without reasonable accommodation, the Community Services Leader must be able to meet the physical requirements of the classification and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Essential Duties and Responsibilities
Community Services Leader I/II:
Leads and teaches recreational activities such as arts and crafts, games, team sports, dancing, story telling, puppetry, social recreation, nature activities, camping, community singing, skits and informal musical activities; serves as playground referee/umpire; maintains order in assigned activity group and resolves minor conflicts; provides information to the public; assists in planning recreational activities and organizing, promoting and directing tournaments, shows, socials, dances and exhibits; performs a wide variety of duties related to the Community Services program, function, events or specialty assigned; promotes the safety of all program participants; lifts and carries a variety of equipment and supplies related to area assigned weighing 50 pounds or less; performs emergency cardiopulmonary resuscitation (CPR) and first aid as needed; maintains records of activities and participation and prepares related reports; monitors participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center and museum; assists in the set up of and participates in community-wide events; drives a vehicle on City business.
Senior Community Services Leader:
In addition to the duties and responsibilities listed for Community Services Leader I/II, the Senior Community Services Leader duties and responsibilities also include:
Organizes, plans, promotes, leads, teaches, and conducts a variety of recreational activities; organizes, directs, and leads special or diverse groups and resolves disciplinary problems among participants; organizes, promotes, and directs tournaments, shows, socials, dances, and exhibits; assists in scheduling activities and monitors the work of other facility/playground staff as assigned; supervises participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center, and museum; organizes, leads and acts as an advisor to clubs and other groups.
Supplemental Information
All new hires will be fingerprinted. Fingerprints are verified with the Department of Justice and Federal Bureau of Investigation.
The Immigration Reform and Control Act of 1986 requires that you must be a U.S. citizen or an alien lawfully authorized to work in the United States to be eligible for hire. All new hires will be required to provide documentation to verify their status.
California Government Code §3100 - 3109 requires that all public employees are to be declared disaster service workers and shall take and subscribe to the related oath or affirmation as required.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Fullerton is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at ( prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
Fullerton is renowned for its unique mix of residential, business, educational, and cultural environments. Boasting a population of approximately 140,000 citizens, Fullerton is a community with a strong sense of tradition and takes pride in providing an atmosphere that allows for both the preservation of its historic past and opportunities to meet the challenges of the future. Known as the "Education Community", Fullerton is also home to award-winning elementary and secondary school systems, plus five universities and colleges, including Cal State Fullerton.
We are a full-service city comprised of nine departments, that include our own city staffed Fire and Police departments. Additionally, the city oversees a general aviation airport, a library, and a variety of recreational buildings, facilities, and activities. As a mid-sized organization providing a variety of services to both internal and external customers, employees are afforded the opportunity to perform varied work within their job classifications.
To make sure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication through U.S. mail.
EMPLOYMENT STATUS
Employees under this classification are categorized as Non-Regular Employees. For further information regarding compensation and benefits, please see the appropriate resolution:
View Now
5
Community Services Leader Series - Park and Trail
92832 Fullerton, California
City of Fullerton, CA
Posted 4 days ago
Job Viewed
Job Description
Salary: $16.50 - $17.00 Hourly
Location : City of Fullerton, CA
Job Type: Non-Regular (At Will/Non-Benefited)
Job Number: CSL-PT-2023
Department: Parks and Recreation
Opening Date: 09/12/2023
Description
The Position:
Under general or direct supervision promotes, organizes, and leads a variety of recreational activities at a recreation center or other facility; conducts activities within assigned groups and performs related work as required.
Applicants selected for the Park and Trail position will be providing supportive and maintenance services to City park, trail, and sports facility users. Park and Trail staff may work at the front counter of a sports facility and/or provide supportive services to multiple facilities. Front counter duties may include taking reservations, selling concessions, answering inquiries, and making sure facilities are clean and operational. Supportive service duties may include opening and closing park facilities, equipment transport and set-up, sports field or court preparation (turf painting, chalking, infield grooming, and tennis court washing), minor repairs, and inspections. The position may require driving a city vehicle. Hours worked per week may vary and may include evenings and weekends. Park and Trail staff members will be called upon to work various City-sponsored special events, including some holidays.
THIS IS AN AT-WILL/TEMPORARY/NON-BENEFITED POSITION
Applications will be accepted on a continuous basis and will remain on file for three months from the date received and are reviewed when there is a need to fill a vacancy. After the three-month period, applicants are encouraged to re-apply for Community Services Leader Series.
Employment Guidelines
Knowledge of: Methods and techniques used in the sports, playground, camping and recreational activities to be assigned; specialized functions of the area assigned and related safety precautions; English usage and grammar; customer service techniques.
Ability to: Communicate effectively orally; demonstrate skills in several sports or other activities in the area to be assigned; organize and lead a group of children or adults; resolve minor conflicts within a group and maintain order in a recreational setting; establish and maintain effective relationships with those contacted in the course of work; learn, understand and apply applicable policies and procedures; understand and carry out oral and written instructions; read and write at the level required for successful job performance; learn to operate a personal computer and use applicable software.
Education/Training/Experience:
Community Services Leader I - Completion of the 10th grade and some group leadership experience working with children or adults.
Community Services Leader II - Completion of the 11th grade and one season of recreational leadership experience.
Senior Community Services Leader - Graduation from high school and two seasons of recreational leadership experience.
Special Requirements:
Other: Bilingual ability may be preferred for some positions.
Physical Requirements: Work is performed in a community center, day camp, and/or playground environment. Some work may be performed in an office environment and in a variety of field trip locations. Office work requires sitting for periods of time and the use of a computer keyboard and screen. An incumbent drives a vehicle on City business, will be exposed to the elements and sits, stands, walks, kneels, crouches, twists, climbs steps and sloping surfaces, reaches, bends, crawls and grasps, and may walk or run on slippery and uneven surfaces, push, pull, drag, lift and carry supplies and program equipment weighing 50 pounds or less and lift equipment and supplies weighing 30 pounds or less from waist to overhead. An incumbent performs emergency CPR and first aid and may be exposed to the blood and other bodily fluids of program participants. Depending on the area assigned an incumbent may also be exposed to dust and paint/glue fumes. With or without reasonable accommodation, the Community Services Leader must be able to meet the physical requirements of the classification and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Essential Duties and Responsibilities
Community Services Leader I/II:
Leads and teaches recreational activities such as arts and crafts, games, team sports, dancing, story telling, puppetry, social recreation, nature activities, camping, community singing, skits and informal musical activities; serves as playground referee/umpire; maintains order in assigned activity group and resolves minor conflicts; provides information to the public; assists in planning recreational activities and organizing, promoting and directing tournaments, shows, socials, dances and exhibits; performs a wide variety of duties related to the Community Services program, function, events or specialty assigned; promotes the safety of all program participants; lifts and carries a variety of equipment and supplies related to area assigned weighing 50 pounds or less; performs emergency cardiopulmonary resuscitation (CPR) and first aid as needed; maintains records of activities and participation and prepares related reports; monitors participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center and museum; assists in the set up of and participates in community-wide events; drives a vehicle on City business.
Senior Community Services Leader:
In addition to the duties and responsibilities listed for Community Services Leader I/II, the Senior Community Services Leader duties and responsibilities also include:
Organizes, plans, promotes, leads, teaches, and conducts a variety of recreational activities; organizes, directs, and leads special or diverse groups and resolves disciplinary problems among participants; organizes, promotes, and directs tournaments, shows, socials, dances, and exhibits; assists in scheduling activities and monitors the work of other facility/playground staff as assigned; supervises participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center, and museum; organizes, leads and acts as an advisor to clubs and other groups.
Supplemental Information
All new hires will be fingerprinted. Fingerprints are verified with the Department of Justice.
The Immigration Reform and Control Act of 1986 requires that you must be a U.S. citizen or an alien lawfully authorized to work in the United States to be eligible for hire. All new hires will be required to provide documentation to verify their status.
California Government Code §3100 - 3109 requires that all public employees are to be declared disaster service workers and shall take and subscribe to the related oath or affirmation as required.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Fullerton is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at ( prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
Fullerton is renowned for its unique mix of residential, business, educational, and cultural environments. Boasting a population of approximately 140,000 citizens, Fullerton is a community with a strong sense of tradition and takes pride in providing an atmosphere that allows for both the preservation of its historic past and opportunities to meet the challenges of the future. Known as the "Education Community", Fullerton is also home to award-winning elementary and secondary school systems, plus five universities and colleges, including Cal State Fullerton.
We are a full-service city comprised of nine departments, that include our own city staffed Fire and Police departments. Additionally, the city oversees a general aviation airport, a library, and a variety of recreational buildings, facilities, and activities. As a mid-sized organization providing a variety of services to both internal and external customers, employees are afforded the opportunity to perform varied work within their job classifications.
To make sure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication through U.S. mail.
EMPLOYMENT STATUS
Employees under this classification are categorized as Non-Regular Employees. For further information regarding compensation and benefits, please see the appropriate resolution:
Location : City of Fullerton, CA
Job Type: Non-Regular (At Will/Non-Benefited)
Job Number: CSL-PT-2023
Department: Parks and Recreation
Opening Date: 09/12/2023
Description
The Position:
Under general or direct supervision promotes, organizes, and leads a variety of recreational activities at a recreation center or other facility; conducts activities within assigned groups and performs related work as required.
Applicants selected for the Park and Trail position will be providing supportive and maintenance services to City park, trail, and sports facility users. Park and Trail staff may work at the front counter of a sports facility and/or provide supportive services to multiple facilities. Front counter duties may include taking reservations, selling concessions, answering inquiries, and making sure facilities are clean and operational. Supportive service duties may include opening and closing park facilities, equipment transport and set-up, sports field or court preparation (turf painting, chalking, infield grooming, and tennis court washing), minor repairs, and inspections. The position may require driving a city vehicle. Hours worked per week may vary and may include evenings and weekends. Park and Trail staff members will be called upon to work various City-sponsored special events, including some holidays.
THIS IS AN AT-WILL/TEMPORARY/NON-BENEFITED POSITION
Applications will be accepted on a continuous basis and will remain on file for three months from the date received and are reviewed when there is a need to fill a vacancy. After the three-month period, applicants are encouraged to re-apply for Community Services Leader Series.
Employment Guidelines
Knowledge of: Methods and techniques used in the sports, playground, camping and recreational activities to be assigned; specialized functions of the area assigned and related safety precautions; English usage and grammar; customer service techniques.
Ability to: Communicate effectively orally; demonstrate skills in several sports or other activities in the area to be assigned; organize and lead a group of children or adults; resolve minor conflicts within a group and maintain order in a recreational setting; establish and maintain effective relationships with those contacted in the course of work; learn, understand and apply applicable policies and procedures; understand and carry out oral and written instructions; read and write at the level required for successful job performance; learn to operate a personal computer and use applicable software.
Education/Training/Experience:
Community Services Leader I - Completion of the 10th grade and some group leadership experience working with children or adults.
Community Services Leader II - Completion of the 11th grade and one season of recreational leadership experience.
Senior Community Services Leader - Graduation from high school and two seasons of recreational leadership experience.
Special Requirements:
- A valid driver's license or the ability to arrange necessary and timely transportation for field travel is required. Employees who drive on City business will be enrolled in the Department of Motor Vehicles Government Employer Pull Notice Program.
- Must be able to work a flexible schedule to accommodate City needs to include weekends, holidays, evenings and overtime.
- Valid and appropriate CPR certificate and a valid and appropriate first aid certificate within 60 days of appointment, issued by a source acceptable to the City and renewals as required depending on the area assigned.
- Successful passage of a Parks and Recreation Department pre-employment screening process depending on the area assigned.
- Current negative tuberculin test at time of appointment and additional tuberculin screening as required by the Parks and Recreation Department depending on the area assigned.
Other: Bilingual ability may be preferred for some positions.
Physical Requirements: Work is performed in a community center, day camp, and/or playground environment. Some work may be performed in an office environment and in a variety of field trip locations. Office work requires sitting for periods of time and the use of a computer keyboard and screen. An incumbent drives a vehicle on City business, will be exposed to the elements and sits, stands, walks, kneels, crouches, twists, climbs steps and sloping surfaces, reaches, bends, crawls and grasps, and may walk or run on slippery and uneven surfaces, push, pull, drag, lift and carry supplies and program equipment weighing 50 pounds or less and lift equipment and supplies weighing 30 pounds or less from waist to overhead. An incumbent performs emergency CPR and first aid and may be exposed to the blood and other bodily fluids of program participants. Depending on the area assigned an incumbent may also be exposed to dust and paint/glue fumes. With or without reasonable accommodation, the Community Services Leader must be able to meet the physical requirements of the classification and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.
Essential Duties and Responsibilities
Community Services Leader I/II:
Leads and teaches recreational activities such as arts and crafts, games, team sports, dancing, story telling, puppetry, social recreation, nature activities, camping, community singing, skits and informal musical activities; serves as playground referee/umpire; maintains order in assigned activity group and resolves minor conflicts; provides information to the public; assists in planning recreational activities and organizing, promoting and directing tournaments, shows, socials, dances and exhibits; performs a wide variety of duties related to the Community Services program, function, events or specialty assigned; promotes the safety of all program participants; lifts and carries a variety of equipment and supplies related to area assigned weighing 50 pounds or less; performs emergency cardiopulmonary resuscitation (CPR) and first aid as needed; maintains records of activities and participation and prepares related reports; monitors participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center and museum; assists in the set up of and participates in community-wide events; drives a vehicle on City business.
Senior Community Services Leader:
In addition to the duties and responsibilities listed for Community Services Leader I/II, the Senior Community Services Leader duties and responsibilities also include:
Organizes, plans, promotes, leads, teaches, and conducts a variety of recreational activities; organizes, directs, and leads special or diverse groups and resolves disciplinary problems among participants; organizes, promotes, and directs tournaments, shows, socials, dances, and exhibits; assists in scheduling activities and monitors the work of other facility/playground staff as assigned; supervises participants in an assigned functional area of a community center or other facility such as a gymnasium, auditorium, athletic field, game or crafts room, art center, and museum; organizes, leads and acts as an advisor to clubs and other groups.
Supplemental Information
All new hires will be fingerprinted. Fingerprints are verified with the Department of Justice.
The Immigration Reform and Control Act of 1986 requires that you must be a U.S. citizen or an alien lawfully authorized to work in the United States to be eligible for hire. All new hires will be required to provide documentation to verify their status.
California Government Code §3100 - 3109 requires that all public employees are to be declared disaster service workers and shall take and subscribe to the related oath or affirmation as required.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
The City of Fullerton is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at ( prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.
Fullerton is renowned for its unique mix of residential, business, educational, and cultural environments. Boasting a population of approximately 140,000 citizens, Fullerton is a community with a strong sense of tradition and takes pride in providing an atmosphere that allows for both the preservation of its historic past and opportunities to meet the challenges of the future. Known as the "Education Community", Fullerton is also home to award-winning elementary and secondary school systems, plus five universities and colleges, including Cal State Fullerton.
We are a full-service city comprised of nine departments, that include our own city staffed Fire and Police departments. Additionally, the city oversees a general aviation airport, a library, and a variety of recreational buildings, facilities, and activities. As a mid-sized organization providing a variety of services to both internal and external customers, employees are afforded the opportunity to perform varied work within their job classifications.
To make sure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication through U.S. mail.
EMPLOYMENT STATUS
Employees under this classification are categorized as Non-Regular Employees. For further information regarding compensation and benefits, please see the appropriate resolution:
View Now
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6
Community Services & Recreation Leader I
Eastvale, California
City of Eastvale California
Posted 1 day ago
Job Viewed
Job Description
COMMUNITY SERVICES & RECREATION LEADER I(CITY MANAGER'S DEPARTMENT - COMMUNITY SERVICES & RECREATION DIVISION)SALARY RANGE$21.96 - $27.43 Hourly. BENEFITS- 4-Day Work Week - Retirement savings program for part-time employees (APPLE)MINIMUM QUALIFICAT Recreation Leader, Leader, Recreation, Service
View Now
7
Sr. Program Leader, Community Operations
60684 Chicago, Illinois
Uber
Posted today
Job Viewed
Job Description
**About the Role**
The Internal Escalations leader is part of the Global Escalations organization which provides elevated support across all channels (phone, chat, automation, AI) and lines of business. The Internal Escalations leader is responsible for ensuring critical issues surfacing within our support network are identified, mitigated and resolved. Delivering this caliber of support isn't easy - it takes a leader who is highly motivated and can understand Uber's operations, adapt to our constantly changing business and help solve problems where no solution currently exists.This role gives you the opportunity to drive large-scale impact and work with a wide range of stakeholders. You will leverage project management methodologies to manage a portfolio of projects through the entire lifecycle, lead cross-functional collaboration, and be an expert on escalation frameworks, process and operations, establishing new ways of working to efficiently mitigate and resolve critical, escalated support issues. You will also lead a small team of direct reports, focusing on coaching and developing core program management competencies and skills.
This role is for a structured thinker who is customer obsessed, can work cross-functionally, is comfortable navigating ambiguity, and able to create and execute a roadmap for success.
**What the Candidate Will Do**
+ Lead development of the vision and support strategy to effectively mitigate and resolve internal escalations across channels, policies and support operations
+ Ensure people, processes, and technology work together to deliver effective customer resolution for escalated issues while rebuilding trust with our customers
+ Partner with cross-functional teams to influence key metrics and continuously improve the end to end support experience
+ Be comfortable with ambiguity, lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
+ Represent the team's work with global, regional, and cross-functional stakeholders while managing expectations of senior leadership
+ Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
+ Build and develop talent and a positive team culture to create a high-performing team
**Basic Qualifications**
+ 8+ years of prior work experience in strategy, planning, operations, program management or consulting
+ 5 years of experience leading a team
+ Bachelor's Degree or equivalent experience
**Preferred Qualifications**
+ Experience leading multiple cross-functional initiatives & working with Global programs
+ Ability to drive consensus and actionable results across highly cross-functional teams
+ Ability to derive insights from data and use data to inform decisions
+ Experience in planning, setting metrics, and roadmap development
+ Experience building efficient processes that scale across a large organization and drive customer experience and operational process improvements
+ Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution
+ Data-driven mentality and strong business judgment. Able to analyze the data, pull key insights, and tell a compelling story
+ Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
+ Exceptional written, verbal, and visual (compelling charts, slides) communication skills
+ Experience working with ambiguity in a fast-paced environment
+ Experience in service-industry or customer support, especially in outage management and/or crisis management scenarios
+ PMP, Six Sigma, Agile or comparable certification
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$86,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD 186,000 per year - USD 207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
The Internal Escalations leader is part of the Global Escalations organization which provides elevated support across all channels (phone, chat, automation, AI) and lines of business. The Internal Escalations leader is responsible for ensuring critical issues surfacing within our support network are identified, mitigated and resolved. Delivering this caliber of support isn't easy - it takes a leader who is highly motivated and can understand Uber's operations, adapt to our constantly changing business and help solve problems where no solution currently exists.This role gives you the opportunity to drive large-scale impact and work with a wide range of stakeholders. You will leverage project management methodologies to manage a portfolio of projects through the entire lifecycle, lead cross-functional collaboration, and be an expert on escalation frameworks, process and operations, establishing new ways of working to efficiently mitigate and resolve critical, escalated support issues. You will also lead a small team of direct reports, focusing on coaching and developing core program management competencies and skills.
This role is for a structured thinker who is customer obsessed, can work cross-functionally, is comfortable navigating ambiguity, and able to create and execute a roadmap for success.
**What the Candidate Will Do**
+ Lead development of the vision and support strategy to effectively mitigate and resolve internal escalations across channels, policies and support operations
+ Ensure people, processes, and technology work together to deliver effective customer resolution for escalated issues while rebuilding trust with our customers
+ Partner with cross-functional teams to influence key metrics and continuously improve the end to end support experience
+ Be comfortable with ambiguity, lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
+ Represent the team's work with global, regional, and cross-functional stakeholders while managing expectations of senior leadership
+ Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
+ Build and develop talent and a positive team culture to create a high-performing team
**Basic Qualifications**
+ 8+ years of prior work experience in strategy, planning, operations, program management or consulting
+ 5 years of experience leading a team
+ Bachelor's Degree or equivalent experience
**Preferred Qualifications**
+ Experience leading multiple cross-functional initiatives & working with Global programs
+ Ability to drive consensus and actionable results across highly cross-functional teams
+ Ability to derive insights from data and use data to inform decisions
+ Experience in planning, setting metrics, and roadmap development
+ Experience building efficient processes that scale across a large organization and drive customer experience and operational process improvements
+ Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution
+ Data-driven mentality and strong business judgment. Able to analyze the data, pull key insights, and tell a compelling story
+ Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
+ Exceptional written, verbal, and visual (compelling charts, slides) communication skills
+ Experience working with ambiguity in a fast-paced environment
+ Experience in service-industry or customer support, especially in outage management and/or crisis management scenarios
+ PMP, Six Sigma, Agile or comparable certification
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$86,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD 186,000 per year - USD 207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
View Now
8
Sr. Program Leader, Community Operations
94103, California
Uber
Posted today
Job Viewed
Job Description
**About the Role**
The Internal Escalations leader is part of the Global Escalations organization which provides elevated support across all channels (phone, chat, automation, AI) and lines of business. The Internal Escalations leader is responsible for ensuring critical issues surfacing within our support network are identified, mitigated and resolved. Delivering this caliber of support isn't easy - it takes a leader who is highly motivated and can understand Uber's operations, adapt to our constantly changing business and help solve problems where no solution currently exists.This role gives you the opportunity to drive large-scale impact and work with a wide range of stakeholders. You will leverage project management methodologies to manage a portfolio of projects through the entire lifecycle, lead cross-functional collaboration, and be an expert on escalation frameworks, process and operations, establishing new ways of working to efficiently mitigate and resolve critical, escalated support issues. You will also lead a small team of direct reports, focusing on coaching and developing core program management competencies and skills.
This role is for a structured thinker who is customer obsessed, can work cross-functionally, is comfortable navigating ambiguity, and able to create and execute a roadmap for success.
**What the Candidate Will Do**
+ Lead development of the vision and support strategy to effectively mitigate and resolve internal escalations across channels, policies and support operations
+ Ensure people, processes, and technology work together to deliver effective customer resolution for escalated issues while rebuilding trust with our customers
+ Partner with cross-functional teams to influence key metrics and continuously improve the end to end support experience
+ Be comfortable with ambiguity, lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
+ Represent the team's work with global, regional, and cross-functional stakeholders while managing expectations of senior leadership
+ Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
+ Build and develop talent and a positive team culture to create a high-performing team
**Basic Qualifications**
+ 8+ years of prior work experience in strategy, planning, operations, program management or consulting
+ 5 years of experience leading a team
+ Bachelor's Degree or equivalent experience
**Preferred Qualifications**
+ Experience leading multiple cross-functional initiatives & working with Global programs
+ Ability to drive consensus and actionable results across highly cross-functional teams
+ Ability to derive insights from data and use data to inform decisions
+ Experience in planning, setting metrics, and roadmap development
+ Experience building efficient processes that scale across a large organization and drive customer experience and operational process improvements
+ Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution
+ Data-driven mentality and strong business judgment. Able to analyze the data, pull key insights, and tell a compelling story
+ Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
+ Exceptional written, verbal, and visual (compelling charts, slides) communication skills
+ Experience working with ambiguity in a fast-paced environment
+ Experience in service-industry or customer support, especially in outage management and/or crisis management scenarios
+ PMP, Six Sigma, Agile or comparable certification
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$86,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD 186,000 per year - USD 207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
The Internal Escalations leader is part of the Global Escalations organization which provides elevated support across all channels (phone, chat, automation, AI) and lines of business. The Internal Escalations leader is responsible for ensuring critical issues surfacing within our support network are identified, mitigated and resolved. Delivering this caliber of support isn't easy - it takes a leader who is highly motivated and can understand Uber's operations, adapt to our constantly changing business and help solve problems where no solution currently exists.This role gives you the opportunity to drive large-scale impact and work with a wide range of stakeholders. You will leverage project management methodologies to manage a portfolio of projects through the entire lifecycle, lead cross-functional collaboration, and be an expert on escalation frameworks, process and operations, establishing new ways of working to efficiently mitigate and resolve critical, escalated support issues. You will also lead a small team of direct reports, focusing on coaching and developing core program management competencies and skills.
This role is for a structured thinker who is customer obsessed, can work cross-functionally, is comfortable navigating ambiguity, and able to create and execute a roadmap for success.
**What the Candidate Will Do**
+ Lead development of the vision and support strategy to effectively mitigate and resolve internal escalations across channels, policies and support operations
+ Ensure people, processes, and technology work together to deliver effective customer resolution for escalated issues while rebuilding trust with our customers
+ Partner with cross-functional teams to influence key metrics and continuously improve the end to end support experience
+ Be comfortable with ambiguity, lead through influence, and partner with CommOps teams and business stakeholders to drive decisions and projects to completion
+ Represent the team's work with global, regional, and cross-functional stakeholders while managing expectations of senior leadership
+ Facilitate planning, including headcount plans, support product & tech roadmaps, and critical decision & enablement timelines
+ Build and develop talent and a positive team culture to create a high-performing team
**Basic Qualifications**
+ 8+ years of prior work experience in strategy, planning, operations, program management or consulting
+ 5 years of experience leading a team
+ Bachelor's Degree or equivalent experience
**Preferred Qualifications**
+ Experience leading multiple cross-functional initiatives & working with Global programs
+ Ability to drive consensus and actionable results across highly cross-functional teams
+ Ability to derive insights from data and use data to inform decisions
+ Experience in planning, setting metrics, and roadmap development
+ Experience building efficient processes that scale across a large organization and drive customer experience and operational process improvements
+ Track record of balancing analytical strategic thinking with quick decision-making, change management, and timely execution
+ Data-driven mentality and strong business judgment. Able to analyze the data, pull key insights, and tell a compelling story
+ Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
+ Exceptional written, verbal, and visual (compelling charts, slides) communication skills
+ Experience working with ambiguity in a fast-paced environment
+ Experience in service-industry or customer support, especially in outage management and/or crisis management scenarios
+ PMP, Six Sigma, Agile or comparable certification
For Chicago, IL-based roles: The base salary range for this role is USD$167,000 per year - USD$86,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD 186,000 per year - USD 207,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-
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