44 Remote Copier Technician jobs in the United States

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

At the heart of our mission to transform the world of contracts is our Customer Success team. This team works closely with clients and collaborates across departments to ensure we deliver a product legal teams genuinely value. As a Technical Support Engineer, you’ll be the go-to expert for customer technical issues—playing a key role in ensuring client satisfaction. Your ability to understand our platform deeply and approach challenges with empathy will be essential to solving problems effectively. We’re looking for someone who is collaborative, customer-focused, resourceful, and driven to take initiative.

• Deliver prompt, high-quality support to customers via email and phone.
• Investigate, troubleshoot, and reproduce product issues; escalate complex bugs to the Engineering team when necessary.
• Collaborate with Customer Success Managers and Legal Engineers to ensure a seamless post-launch experience.
• Create and maintain knowledge base content, including feature guides and FAQs.
• Share insights from customer interactions to influence product improvements and shape the user experience.
• Document support processes and develop best practices for issue resolution and product feedback handling.

• At least 2 years of experience in technical support or customer service roles.
• Strong technical skills and the ability to communicate clearly, both in writing and verbally.
• A customer-first attitude with a natural ability to advocate on behalf of users.
• Skilled at prioritizing and escalating support issues appropriately.
• Excellent diagnostic and problem-solving abilities.
• Comfortable working across teams and collaborating on shared goals.
• Team-oriented, with a strong sense of ownership and low ego.
• Familiarity with live chat support.
• Experience with ServiceCloud or similar customer support platforms is a plus.

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Wellness reimbursement
• Flexible, take-what-you-need vacation policy
• Generous parental leave for both primary and secondary caregivers

Compass Technology

Salary: $65,000-$70,000

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Job Summary

The IT Service Desk Supervisor supports Compass Group's corporate and field associates by leading a team that addresses technical needs. Reporting to the Service Desk Director, this role provides hands-on leadership, coaching, and oversight to ensure effective user support and alignment with team goals.

Key Responsibilities

Operational Oversight:Manage daily technical support operations, ensuring service levels are met and incidents are addressed promptly, especially those indicating broader issues.

Team Leadership & Development:Supervise and mentor staff, conduct training on troubleshooting and customer service, facilitate cross-training, and lead recruiting efforts. Promote a coaching culture and provide regular feedback.

Strategic Planning & Collaboration:Align team activities with organizational goals, participate in strategic meetings, and collaborate with IT and business partners to anticipate and meet support needs.

Process Improvement:Analyze support metrics to identify trends and recommend improvements. Lead documentation efforts and standardize processes to enhance efficiency.

Customer Engagement:Communicate clearly with users, manage expectations, and ensure timely resolution of issues. Serve as an escalation point for complex problems.

Project & Change Management:Prepare for projects impacting users, assess business impacts of system changes, and ensure readiness for seasonal support variations.

Documentation & Knowledge Sharing:Maintain support documentation, promote knowledge sharing, and contribute to budget planning and management.

Role-Specific Duties:

• Collaborate with two other supervisors to ensure consistent support across teams.

• Serve as an escalation point for complex technical issues.

• Maintain and update knowledge base and support documentation.

• Perform additional duties as required.

Qualifications

Typically, 5+ years of experience in: · Technical/end-user computing support. · Coaching and mentoring Service Desk support technicians. · Implementation of user self-service support programs including chat support, knowledge centered service and user experience.

Education

· Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience. · ITIL certification highly desired. · MCSA, A+, Network+, Security+ certifications preferred. · HDI Certified Support Center Manager (SCM) certification preferred. · Apple Certified Support Professional (ACSP) preferred. · Project Management experience preferred.

Interpersonal

Skills · Excellent verbal and written communication skills. · Excellent critical thinking and problem-solving skills. · Positive attitude and solutions-oriented thinking. · Superior customer service skills. · Ability to communicate technical concepts to both technical and non-technical audiences. · Ability to work in a fast-paced environment and adapt to chan

Apply to Compass Group today!

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be p formed Remotely, click here ( for paid time off benefits information.

Req ID: 1440150

Compass Technology

MARY DICKSON

THIS IS WHO YOU ARE…

You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.

Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!

You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.

WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.

MORE ABOUT THE POSITION . These will be your primary responsibilities in your daily goal to fight bad web hosting:

Hiring for day shift employees CST. 
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.

Ensuring customer satisfaction

You must know Linux like your favorite cheeseburger and fries’ combo! Here are your other amazing attributes:

Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.

Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.

Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.

Must be able to work under pressure when bad stuff happens and get the job done.

Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.

Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.

Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required. 

Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus. 

Working Knowledge of Iptables firewalls (CSF, APF, etc.)

Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc

MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"

WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.

With plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:

• Competitive pay between $14 to $20 per hour (depending on experience)
• Comprehensive health, dental, and vision insurance plans (US only)
• Flexible scheduling, & paid vacation benefits. 
• A variety of other perks and benefits

All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.

All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!

Apply today and let us get to know you!

• Provides support for all incoming and assigned customer cases via telephone and web-based CRM platform for all Securitas Healthcare products. Re-creating customer problems and testing customer configurations in-house to help diagnose problems.
• Escalates customer issues and requests assistance as appropriate.
• Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to quickly provide complete solutions.
• Performs at high performance level of response and resolution time, first-call-resolution and customer satisfaction.
• Workdays Monday - Friday. Available 24X7 based on rotation for customers calls.

• Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc.

• 3 years of technical support experience required.
• 3-year hands-on experience with Linux and/or Windows Server 2008 and up-OS.
• Network troubleshooting skills
• Ability to work in a dynamic and challenging environment.
• Team player
• Fast learning curve with new technologies and products
• Excellent English verbal and writing communication skills.
• Hands-on experience with supporting applications that include software and hardware.
• A minimum of a High School Diploma is required.
• Travel Requirement: 25%

• Bachelor's degree or formal education that is relevant to the job.
• Obtained OS certification.
• Supporting large scale companies and organizations in the healthcare industry
• Obtained network administrator certification.
• Experience with Cisco LWAPP Wi-Fi infrastructure - CCNA certified preferred.
• Advantage: Hands-on experience working Database
• Experience with 3rd party integrations (Ensemble, HTTP Post)

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year plus 5 days sick-time, holidays and 3 flex-holidays
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy

• Analyzes and troubleshoots application, communications, network, and control system problems and effectively communicates solutions to JCI employed service providers and authorized distributors/representatives.
• Analyze and interpret Wireshark MS/TP or BACnet over IP captures to troubleshoot field reported problems. Be able to discuss and recommend field changes or adjustments based on the Wireshark Capture analysis.
• Work directly with product teams and/or with FSC L2 teams with regards to new product development or existing product maintenance, product testing, providing subject matter expertise to the Field Support Level 1 team on these products.
• Troubleshoot third-party control system integrations issues.
• Provide technical, application, and process instruction when callers have limited training or experience. This can be done through live mentoring, or proactive learning content such as Just In Time training videos or SDB articles.
• Escalate field training needs to branch management when the lack of field knowledge to perform field tasks trends are identified
• Configures and maintains Metasys Equipment in a private and/or shared lab configuration with all products necessary to replicate on-site situations for the objective to simulate conditions in the field.
  • Labs to include, but not limited to, some virtualized PC configurations for all supported platforms, private networks, wireless networks, all current and legacy JCI controller products, and all required power systems and wiring.
• Documents all symptoms, root causes, and identified solutions into a comprehensive Call Tracking Database and, when appropriate, into a centralized knowledge database.
• Maintain and continuously improve skills on all technologies required to support JCI automation and controls products including JCI current and legacy hardware, IT support techniques and tools as well as JCI developed technology, hardware, and diagnostic tools.
• Maintain and continuously improve skills on all JCI automation and controls products as they evolve. Interface with Johnson Controls engineering teams to provide field feedback for software enhancements and issues

• Bachelor's degree in the electrical/mechanical engineering and a minimum of 5 years of field technical experience. Alternatively, an associate's technical degree with a minimum of 7 years of field technical experience.
• Strong understanding of JCI Controls products and technologies.
• Strong understanding of BACnet Protocols and BACnet in Metasys System Extended Architecture.
• Extensive PC software and hardware skills.
• Strong knowledge of HVAC systems and applications.
• Strong understanding of Building Automation Systems design and maintenance.
• A good or strong understanding of JCI wireless systems along with JCI Controllers and sensors.
• A good understanding of Wireshark configuration and troubleshooting for both MS/TP and BACnet over IP capture, along with experience in analyzing the capture and providing guidance based on findings.
• Understanding of ASHRAE standard protocols used in HVAC and automation products.
• Strong understanding of AC and DC circuits.
• Strong communication skills as they apply to convey very technical information to callers at all levels of technical competency.

Ventus is an entity within Digi, a Business Unit that’s an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications.

At Ventus, we provide an exciting opportunity for a dedicated professional to join our remote technical support team. You'll leverage your network troubleshooting expertise and communication skills in a fast-paced, customer-focused environment. This role not only allows the flexibility of working from home but also offers a supportive and dynamic work culture. We equip you with the necessary tools, and we highly value your adaptability, attention to detail, and contribution. Make us a part of your journey today!

What You Will Do

• Enhance team performance by regularly holding one-on-one meetings, focusing on coaching and mentoring Tier 1, 2, and 3 team members.
• Conduct customer triage calls involving network troubleshooting in Linux or Cisco environments.
• Collaborate with team leadership to manage shared responsibilities.
• Serve as one of several escalation contacts in the event of major network events affecting the business unit or its customers.
• Ensure effective communication and problem-solving strategies within the team.
• Track and report team KPI's and related discussions.
• Suggest and help develop processes to improve support.
• Foster a positive and fun team culture while maintaining a focus on solving technical problems and delivering outstanding service and support to business customers.
• Tailor interactions for both technical and non-technical stakeholders.
• Work closely with leadership to execute company goals.

• A minimum of 2 years of prior team leadership experience in a similar role, with a significant focus on coaching and mentoring.
• A minimum of 1 year of prior experience leading a group of team members in a remote, work-from-home capacity.
• Demonstrable proficiency in the use of Microsoft Excel.
• Strong problem-solving and analytical skills.
• Great communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under high pressure situations such as major network outages.
• Demonstrated ability to lead and motivate a diverse team.
• Up-to-date industry network certification such as CCNA, CCNP, Network+, or equivalent work experience and track record.
• Ability to thrive in a 24/7/365 operational environment.

• Experience escalating tickets with broadband and cellular carriers.
• Previous cellular or other wireless network troubleshooting.
• Experience managing workflows in communication tools such as Slack and Teams.
• Technical writing experience.
• Experience using SolarWinds Orion.
• Experience using Ring Central/NICE InContact CXOne.