3,925 Remote Customer Service Representative jobs in the United States

We’re seeking a dependable, tech-savvy, and customer-oriented Remote Customer Service Representative to become a key part of our support team. In this fully remote role, you'll assist customers via phone, email, and chat to ensure their needs are met efficiently and professionally. Your primary objective will be to provide an outstanding support experience by resolving issues, answering inquiries, and ensuring customer satisfaction.

• Respond to customer inquiries across multiple remote channels including phone, email, live chat, and social media in a timely and professional manner.
• Troubleshoot issues, provide practical solutions, or escalate when necessary.
• Accurately document all customer interactions within the CRM system.
• Conduct follow-ups to confirm that customer concerns have been resolved.
• Develop and maintain a strong understanding of company products, services, and support tools.
• Achieve or exceed performance metrics such as resolution time, response rate, and customer satisfaction scores.
• Collaborate virtually with team members and other departments to optimize customer experience and internal workflows.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
• Previous experience in a customer service or support role, preferably in a remote setting.
• Exceptional written and verbal communication skills.
• Proficiency with customer support software and communication tools (e.g., Zendesk, Intercom, Slack, Zoom).
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• Access to a quiet workspace and a stable high-speed internet connection.

• Experience supporting customers in a remote or virtual team environment.
• Familiarity with CRM or help desk systems.
• Bilingual skills (English plus another language) are a strong asset.
• General understanding of the company’s industry or product offerings is advantageous but not required.

• 100% remote work with flexible scheduling
• Competitive compensation
• Health, dental, and vision insurance (if applicable)
• Paid holidays and time off
• Ongoing training and opportunities for career growth
• A collaborative, supportive remote team culture

Job Overview: Responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role involves handling incoming calls and messages, providing information about products and services, troubleshooting problems, and maintaining a positive and professional demeanor at all times.

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues promptly and professionally.
• Log all customer interactions in the company’s CRM system.
• Follow up with customers to ensure resolution satisfaction.
• Collaborate with other departments to address customer needs.
• Provide feedback on the efficiency of the customer service process.
• Ensure compliance with company policies and procedures.

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• [Insert years] of experience in customer service or helpdesk roles.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and MS Office or similar applications.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Empathetic and patient with a customer-focused attitude.

We are looking for a customer-oriented service representative. You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Skills and qualifications

• Strong verbal and written communication skills are essential for customer service representatives.
• Other key skills include problem-solving, empathy, attention to detail, time management, and the ability to work independently or as part of a team.
• Experience with customer service software, databases, and tools may also be required.
• Entry-level positions often require a high school diploma or equivalent, while some roles may prefer an Associate's degree or higher education.

Job duties

Customer service representatives are responsible for a range of duties, which can vary depending on the specific role and company, including:

• Fielding incoming phone calls, emails, and online chats from customers.
• Answering customer questions, addressing complaints, and resolving issues promptly.
• Providing information and instructions about products and services.
• Processing orders, returns, and quotes using CRM systems.
• Documenting customer interactions and maintaining accurate records.
• Collecting and recording customer feedback and sharing it with relevant departments.
• Identifying reorder or upsell opportunities with existing customers.
• Fostering and maintaining positive customer relationships to improve retention rates.

Customer service representatives are responsible for interacting with customers to handle inquiries, resolve complaints, process orders, and provide information about products and services. They also maintain records of customer interactions and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Provide accurate information regarding products, services, billing, and company policies
• Resolve customer complaints with empathy and efficiency, escalating complex issues when necessary
• Process orders, returns, refunds, and account updates accurately in the system
• Maintain detailed records of customer interactions using CRM or ticketing systems
• Stay informed about company products, services, and promotions
• Ensure compliance with U.S. regulations such as CCPA, HIPAA (if applicable), and internal policies
• Collaborate with other departments (Sales, Technical Support, Billing, etc.) to resolve issues
• Follow up with customers to ensure satisfaction and promote retention

Qualifications:

Education & Experience:

1. High school diploma or equivalent: A basic educational requirement for most customer service roles.
2. Excellent communication skills: Strong verbal and written communication skills to effectively interact with customers.
3. Customer service skills: Ability to provide excellent customer service, handle complaints, and resolve issues.
4. Problem-solving skills: Ability to analyze problems and provide effective solutions.

Skills:

• Active Listening – Fully understanding customer concerns before responding
• Clear Communication – Speaking and writing clearly and professionally
• Empathy & Patience – Showing understanding and staying calm under pressure
• Problem Solving – Analyzing issues and delivering effective solutions quickly
• Conflict Resolution – Managing upset customers and de-escalating tense situations

Work Environment:

• Office-based or remote (depending on company setup).
• May involve prolonged periods of sitting and typing.
• Repetitive tasks requiring focus and attention to detail.

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule

Are you looking for an opportunity to work in a dynamic environment with a friendly and professional team? Florida Repossession Agency is seeking a dedicated Office Assistant to join our growing team.

Responsibilities include but are not limited to:

- Schedule appointments by phone and online

- Answer incoming calls and handle customer inquiries

- Perform basic computer operations

- Manage clerical tasks such as filing, using the printer, copier, and scanner

Qualifications:

- Basic knowledge of computer operations

- Previous clerical experience (filing, use of office equipment)

- Experience in a call center, collections, or a similar field is a plus

- Excellent communication skills

- Strong organizational skills

- Ability to multitask and work efficiently in a fast-paced environment

-Reliable transportation

Why Join Us?

- Supportive and collaborative team environment

- Opportunity for growth and development

- Competitive salary

If you’re organized, proactive, and ready to contribute to our team, we’d love to hear from you!

Blue Rain Express Car Wash emphasizes providing a "green," clean, shiny, and dry car wash experience using advanced technology and eco-friendly soaps. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking Customer Service Representative to join our team at Bluemodern Production. The ideal candidate will be the first point of contact for our clients, models, and industry partners. You will provide exceptional customer service, handle inquiries, assist in scheduling, and ensure smooth communication between models and clients. This role is vital to enhancing the overall client experience and maintaining our reputation as a top-tier modeling agency.

Responsibilities:

Answering questions about our company to customers via email, phone call, delivering information about a company’s offerings, providing proactive customer outreach, handling customer complaints on orders, collecting and analyzing customer feedback, responding to customer reviews, Developing and documenting knowledge into helpful content.

Qualifications:
Excellent written and verbal communication skills
Proficient use of Microsoft Word and Outlook
Perks and Benefits
Paid vacation, holidays and sick days
Competitive salaries and exceptional benefits
Lifelong friendships
Opportunities for advancement in a successful and growing company include 401K or medical, dental, or vision insurance.

This position is open only full-time and the flexibility means that there will be busier weeks than others. You recently applied on indeed sent us your resume when applying for this position, and some of the information below is stated there, but I want you to refill and get back to me with the application details below to be sure it's up-to-date on your resume. Here is an opportunity for you to work remotely and make $40.00 per hour for a total of $1,600.00 per week from 8:00 a.m. to 4:00 p.m. M-F, and there are other benefits as well. It's important for me to take the necessary steps, and I have decided to hire you and give you the job once I have received your below application details. I know you will be committed to the work, and I can set up an interview.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunity to work in a vibrant and creative industry.
• Professional development and training opportunities.
• Health insurance and other company perks.