3,272 Remote Helpdesk jobs in the United States

Job Title: Customer Service Help Desk Representative

Location: Remote

Job Type: Full-Time / Part-Time

We are dedicated to providing exceptional service and support to our customers. We believe that every interaction is an opportunity to deliver outstanding value and create positive experiences. Our help desk team plays a crucial role in ensuring customer satisfaction, and we are looking for a passionate and skilled individual to join our growing team.

We are seeking a dynamic Customer Service Help Desk Representative to join our team. In this role, you’ll be the first point of contact for customers seeking technical assistance or support. You will assist with troubleshooting issues, answer inquiries, and provide guidance on our products and services, ensuring a seamless customer experience.

If you love solving problems, helping people, and working in a collaborative environment, this role is for you!

• Provide Technical Support: Respond to customer inquiries via phone, email, or chat, offering assistance with technical issues, account inquiries, and product troubleshooting.
• Problem-Solving: Analyze customer issues, investigate root causes, and offer solutions in a timely and efficient manner.
• Documentation & Reporting: Log and track customer interactions, document troubleshooting steps, and escalate unresolved issues to appropriate teams.
• Customer Education: Help customers understand and navigate our products/services by providing clear instructions and guidance.
• Collaboration: Work closely with cross-functional teams (engineering, sales, etc.) to resolve complex issues and enhance the customer experience.
• Maintain Knowledge Base: Stay up to date on product features, updates, and internal processes to provide accurate and current information to customers.

• Strong Communication Skills: Excellent written and verbal communication, with the ability to explain technical concepts clearly and concisely.
• Customer-Centric Mindset: Genuine passion for helping others, with a focus on providing top-tier customer service.
• Technical Aptitude: Basic troubleshooting and problem-solving skills, with the ability to learn new software/tools quickly. Experience with help desk software (e.g., Zendesk, Freshdesk) is a plus.
• Patience & Empathy: Ability to handle challenging customer interactions with professionalism and composure.
• Team Player: Willingness to collaborate and contribute to a positive team environment.
• Experience: Previous customer service or help desk experience is preferred, but not required. We are happy to train motivated candidates.

• Competitive Pay & Benefits: We offer a competitive salary along with [health benefits, retirement plans, paid time off, etc.].
• Flexible Work Options: [Remote, hybrid, or on-site opportunities].
• Growth Opportunities: At [Company Name], we are committed to supporting your career growth with professional development resources and internal promotion opportunities.
• Positive Work Culture: Join a team that values collaboration, creativity, and a healthy work-life balance.

The Customer Service Manager will oversee the customer service team to ensure clients receive the highest level of service. This role involves managing staff, handling customer concerns, and improving processes to make sure clients have a positive experience. You’ll work closely with other departments to solve problems and improve service quality.

• Team Leadership : Supervise and motivate the customer service team, ensuring they are providing excellent service.
• Client Support : Address client concerns, resolve complaints, and ensure all inquiries are answered promptly and professionally.
• Process Improvement : Identify and implement ways to improve the customer service experience.
• Training : Train and develop customer service team members to enhance their skills.
• Reporting : Monitor team performance and prepare reports on customer feedback, issues, and service metrics.
• Collaboration : Work with other departments (e.g., admissions, billing, clinical) to address client issues and improve services.

• Education : High school diploma or equivalent; Bachelor’s degree in business or related field is a plus.
• Experience : 3+ years in customer service, with at least 1 year in a managerial or supervisory role.
• Skills :
  • Strong leadership and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Experience with customer service software and reporting tools.
  • Ability to stay calm under pressure and handle difficult situations.

Care Solutions Inc. is an equal opportunity employer, committed to diversity and inclusion.

As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between.

• As an important part of our team, Customer Service Associates impact all areas of the customer experience
• As the name suggests, your main priority is to provide great customer service
• We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment
• The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job
• Taking orders from Customers and processing payments efficiently
• Follow proper safety procedures when handling and/or preparing food
• Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.

Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.

Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.

Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

We are seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service remotely, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities:

* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Provide accurate and helpful information about products and services.
* Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members.
* Document customer interactions, issues, and resolutions in the CRM system.
* Maintain a thorough understanding of products, services, and company policies.
* Identify and escalate recurring issues or customer feedback to improve products and services.
* Assist with order processing, returns, and other customer-related tasks.
* Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.
* Stay updated on industry trends and best practices in customer support.
* Collaborate with team members to share knowledge and improve processes.
* Adhere to all company policies and procedures.

Qualifications:

* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Proven experience in customer service or a related field.
* Excellent communication skills, both written and verbal.
* Strong problem-solving and analytical abilities.
* Ability to multitask and prioritize tasks effectively.
* Proficiency in using CRM software and other customer support tools.
* Comfortable working independently in a remote environment.
* Reliable internet connection and a suitable home office setup.
* Ability to adapt to changing priorities and handle difficult customer situations.
* Familiarity with industry-specific terminology and practices.

Skills:

* Active Listening
* Problem-Solving
* Communication (written and verbal)
* Empathy
* Time Management
* Technical Proficiency
* Conflict Resolution
* Attention to Detail
* Adaptability

Benefits:

* Competitive salary
* Health insurance
* Paid time off
* Professional development opportunities
* Remote work flexibility

We are seeking a highly organized, proactive, and tech-savvy Remote Executive Assistant to support our executive team. The ideal candidate will be skilled in managing calendars, coordinating meetings, handling communications, and ensuring the smooth operation of day-to-day executive activities—while working independently in a remote environment.

• Manage and maintain the executive’s calendar, including scheduling appointments, meetings, and travel
• Handle confidential information with discretion
• Prepare and edit correspondence, reports, presentations, and other documents
• Coordinate meetings and take detailed meeting minutes
• Act as a liaison between the executive and internal/external stakeholders
• Monitor and manage email inbox; draft responses where appropriate
• Organize and maintain digital files and records
• Conduct research and compile data as needed
• Assist with personal tasks and errands, as requested (if applicable)
• Track and manage projects, deadlines, and action items

• Proven experience as an Executive Assistant, Virtual Assistant, or similar role
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Tech-savvy; proficient in Google Workspace (or Microsoft 365), Zoom, Slack, and project management tools like Asana, Trello, or Monday.com
• Ability to work independently with minimal supervision
• High level of discretion and confidentiality
• Comfortable working across different time zones, if required

• Experience supporting C-level executives
• Bachelor's degree or equivalent experience
• Familiarity with CRM software (e.g., Salesforce, HubSpot)
• Strong attention to detail and problem-solving skills

Work from Home Office, Data Entry Remote Part-Time/Full-time Job

About the Job Position:

This remote entry-level role comes with training for qualified candidates. Depending on your expertise and desired area of interest, the remote duties may include work at home computer data entry, participating in market research activities such as survey design, focus group participation, product testing, social media and more. You may also be asked to assist with data analysis or providing feedback to support our clients in evaluating product potential. The position offers flexible work hours (part-time to full-time) with the opportunity to work from home and influence strategies across various industries, including automotive, healthcare, entertainment and more.

About Us:

Top Level Promotions specializes in market research, partnering with leading global brands to help businesses connect with customers and achieve sustainable growth. We are expanding our remote team and are looking for professionals to contribute valuable insights in a competitive environment.

Some of the Industries in Which We Work.

* Administration

* Aerospace – Aviation & Atmosphere Science

* Air Travelers & Airlines – International & Domestic Carriers

* Amazon

* Apparel/Accessories/Textiles – Online/Retail/Remote

* Automotive – Design, Development, Manufacturing

* Beverage Industry – Trends, Formulations & Technology

* Candy/Confectionery – Chocolate, Sugar, Gum Products

* Computers – Information and Online Communication Technology

* Customer Service

* Data Entry & Analytics

* Education – Instruction and Training - Work from Home Programs

* Film/Movie – Production, Film festivals, Distribution

* Health Care – Public & Home Care

* Manufacturing – Raw Materials & Machinery

* Marketing & Study Design

* Outdoor Gear – Outdoor Gear & Equipment

* Pet Foods/Supplies/Pet Owners

* Restaurants/Food Service

* Travel/Tourism – Local/International

* Toys – Industry Trends/Changes

Qualifications:

* Applicants are required to have access to home high-speed internet with a stable connection.

* A functional home desktop or laptop computer with both camera and microphone capabilities.

* It is imperative to have a designated quiet workspace available for work purposes.

Skills:

* Exceptional communication and interpersonal skills.

* Strong organizational abilities while working independently.

* Proficiency in fundamental computer applications and typing, encompassing email correspondence and data input.

* Capacity to manage confidential information in a home office environment.

* Attentive to detail and adept at delivering error-free work.

Job Perks:

* Enjoy the convenience of working from your home office, eliminating the need for a daily commute.

* No prior experience necessary – all positions include comprehensive training.

* Flexible options available for both in-person group meetings and online participation.

* Customize your work schedule, whether you prefer part-time or full-time hours.

* Contribute to market innovations and assist companies in enhancing their products and services.

* Opportunities for career growth within companies based on active participation and seniority.

Salary:

This work from home position pays between 18.50 and 36.00 per hour depending your field of interest.

Experience:

This is an introductory position and training is provided to successful candidates.

Application:

We look forward to reviewing your completed application. If you have any questions or need assistance, please feel free to reach out.

Important Note: We are currently only accepting applications from candidates located in Canada, USA, United Kingdom and Australia. Please only apply if you reside in one of these countries.

Sincerely,