2 Remote Helpdesk jobs in Florissant
Work From Home - Customer Service Associate
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Remote Customer Service Representative
Posted 10 days ago
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Job Description
Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations!
Are you a customer-focused superstar with a passion for going above and
beyond to exceed expectations? Are you ready to unleash your potential and
thrive in a remote work environment? If so, we want you on our team!
Virgo and Aries LLC is seeking Remote Customer Service Representatives to join our energetic and diverse group of professionals. As a Customer Service
Representative, you will be the voice of our brand, providing exceptional
support, and ensuring our customers' satisfaction.
RequirementsWhat You'll Bring:
● A genuine passion for helping and connecting with people
● Outstanding verbal and written communication skills
● Ability to multitask and problem-solve in a fast-paced environment
● Empathy and patience to handle diverse customer needs
● Previous customer service experience is a plus, but not required
If you're ready to embark on an exciting remote career with a company that
values your talents and fosters a supportive work environment, apply now to be a part of Virgo and Aries LLC!
PC laptop or desktop computer with 16 GB of RAM
Two monitors (dual-screen setup)
No Chromebooks or Macs – Apple products are not compatible
Windows 11 operating system
Hard-wired internet connection (Wi-Fi not permitted)
Noise-cancelling headphones
We contract with agents within the United States, with the EXCEPTION of: California, Connecticut, Colorado, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.
BenefitsBenefits:
● Work remotely from the comfort of your home or preferred location
● Competitive compensation
● Extensive training and ongoing professional development opportunities
24/7 Shifts Available
Direct Deposit
Opportunity to Supplement Your Income
Choose Your Own Schedule
Background Check is Required
*Application Process is Automated / No Interview*Customer Service Representative, Bilingual Spanish - Temporary (Remote)
Posted 7 days ago
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Job Description
Maximus is seeking Remote Bilingual Spanish Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Bilingual Spanish Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply!
Please note: This is a temporary full-time position for the duration of the business need. This position is Remote.
All necessary equipment for the role will be provided.
Why Join Maximus?
- Competitive Compensation
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
-Professional Development Opportunities- Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
- Respond effectively to all forms of inbound and outbound contacts.
- Process workflow documents, which include, income, identity, and other eligibility verification documents.
- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
-Guide applicants through the Medicaid, SNAP, and TANF application processes.
-Provide clear and accurate information about program eligibility criteria.
-Ensure excellent customer service by addressing client concerns with patience and professionalism.
-Document interactions notate applications, and work across multiple systems to process eligibility.
-Maintain a high standard of confidentiality.
Work Environment Requirements: This is a fast paced, highly detailed oriented work environment. To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions. This ensures that you can focus on providing the highest level of service to our clients. A reliable high-speed internet connection is also required, as all computer equipment will be provided.
Training Requirements: Comprehensive training will be provided to ensure your success in assisting Virginia residents. Training will include live, instructor-led sessions via video, so a working webcam is mandatory. Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards.
WFH Dress Code Policy: When appearing on-camera, please ensure appropriate attire based on what will be in-view. All clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips.
Minimum Requirements
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Preferred skills
-High Volume Call Center experience
-Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs
-Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools
-Ability to work independently in a remote environment
-Strong communication skills, both verbal and written
-High level of empathy, especially when interacting with individuals in vulnerable situations
-Strong computer skills, including the ability to navigate and work in multiple systems efficiently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
18.46
Maximum Salary
$
18.46
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