5 Remote Helpdesk jobs in Garden Grove
Work From Home - Customer Service Associate
Job Viewed
Job Description
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
IT Help Desk/ Online Support
Posted 3 days ago
Job Viewed
Job Description
Brea,CA
POSITION SUMMARY:Provides first level phone support Company wide. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc). Provides IT purchasing services; tracks purchase requisitions and orders Company locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Takes users issues and requests via phone, email, and Ticketing System. Log the issues
equests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
- First level troubleshooting of laptops, desktops, servers, network related or attached systems.
- Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Maintain Active directory user account and security consistency.
- Service internal and external customers cost effectively; log and track customer support requests
- Escalate and redirect Help Desk Incidents to the appropriate technical resources
- Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
- Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
- Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
- Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Installing software patches as needed and eradicating
spyware/viruses.
- Setup and troubleshooting of print servers and queues.
- Assists with upgrade implementations, application support, and network infrastructure expansions.
- Performs preventive maintenance and repairs.
- Performs other duties as assigned.
COMPETENCIES:
Sense of Urgency: IT issues usually start at the IT help desk. Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.
Communication: There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
Teamwork: The IT Operations team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group spread out across North America.
Soft Skills: The ability to engage customers verbally in a professional manner. Self-Starter - The ability to be sufficiently motivated or ambitious to start a new task or project independently.
QUALIFICATIONS:
- Knowledge of computer hardware and software - Ability to troubleshoot and correct a wide array of IT user problems
- Ability to receive and utilize training proficiently to implement in the work environment
- Working knowledge of Cisco/Avaya phone systems desired Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Language
Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking and peripheral hardware.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds.
Job Ref: R500053
IT Support Specialist Connectivity Support Remote Southwest USA
Posted 10 days ago
Job Viewed
Job Description
Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ
Period: 09/09/2024 to 02/22/2025 – potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
- Monitor e-mail, web and phone intake channels to respond to customer inquiries
- Answer product related questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
- Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
- Associates degree in IT-related fields
- Minimum of 3 years of experience
- Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Competent in cloud network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM
- Previous experience in medical facilities, with customer facing support
IT Support Specialist Connectivity Support Remote Some Travel
Posted 10 days ago
Job Viewed
Job Description
Job Title: IT Support Specialist - Connectivity Support
Work Type: Primarily Remote – Some travel to sites as needed **
** Location: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte
Period: Appx. 6 months starting 09/09/2024 – potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
- Monitor e-mail, web and phone intake channels to respond to customer inquiries
- Answer product related questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
- Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
- Associates degree in IT-related fields
- Minimum of 3 years of experience
- Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Competent in cloud network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM
- Previous experience in medical facilities, with customer facing support
IT Support Specialist - Connectivity Support (Remote Southwest USA)
Posted 11 days ago
Job Viewed
Job Description
Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ
Period: 09/09/2024 to 02/22/2025 – potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
- Monitor e-mail, web and phone intake channels to respond to customer inquiries
- Answer product related questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
- Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
- Associates degree in IT-related fields
- Minimum of 3 years of experience
- Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Competent in cloud network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM
- Previous experience in medical facilities, with customer facing support
IT Support Specialist - Connectivity Support (Remote - Some Travel)
Posted 11 days ago
Job Viewed
Job Description
Job Title: IT Support Specialist - Connectivity Support
Work Type: Primarily Remote – Some travel to sites as neededLocation: MUST be local to one of the following: Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte
Period: Appx. 6 months starting 09/09/2024 – potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 – $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
- Monitor e-mail, web and phone intake channels to respond to customer inquiries
- Answer product related questions including implementation and troubleshooting
- Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
- Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
- Associates degree in IT-related fields
- Minimum of 3 years of experience
- Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
- Competent in cloud network and server utilization practices
- Proficient in cybersecurity practices
- Familiar with common firewall resolution practices
- Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
- Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
- Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
- Ability to leverage and/or engage others to accomplish tasks and projects
- Multitasks, prioritizes and meets deadlines in a timely manner
- General understanding of sales, customer service and consulting functions
- Strong organizational and follow up skills
- Excellent verbal and written communication skills and attention to detail
- Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
- Familiarity with Salesforce CRM
- Previous experience in medical facilities, with customer facing support
Be The First To Know
About the latest Remote helpdesk Jobs in Garden grove !