448 Retail Management jobs in Glen Burnie
Retail Sales Specialist
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Job Description
Pay Range$17.50 - $20.90Purpose:Floor & Decor's Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor. Full-Time and Part-Time Positions Available.Qualities we look for:Friendly and enthusiasticEntrepreneur and hard-workingHonest and accountableExcellent communication and listening skillsEssential Job Functions:Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.Provide above and beyond customer service and exceed customer expectations when assisting customers.Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.Work in cooperation with management and team members to achieve sales goals.Process customers at checkout using point of sale (POS) system.Process customer refunds and exchanges according to established guidelines.Follow established cash, check and credit card acceptance procedures.Create price tags and merchandise signs. Stock, tag and display merchandise.Act and work in a manner consistent with the company's core values.Demonstrate and understand compliance of the company's safety processes.Answer telephone according to the company guidelines.Be available to assist in other areas of the store as needed.Work in a fast pace environment with accuracy.Minimum Eligibility Requirements:Must be 18 years or older.Knowledge of basic math skills.Customer service experience.Ability to handle multiple tasks and work well under pressure.Some positions may require completion of forklift certifications through F&D.Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.Working Conditions (travel & environment)While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Physical/Sensory RequirementsAbility exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store HoursMonday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus opportunities at every levelCareer advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus ProgramA personal holiday and Volunteer Time Off programMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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Retail Stores Management Glen Burnie
Posted 6 days ago
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Job Description
Responsibilities
At Office Depot and Office Max, our Store Associates are Leaders and Enthusiasts that are passionate about selling. They are the advocate for the brand and are comfortable and capable of showing the Customer that our Stores actually offer more than what is physically on the shelves. Responsibilities include:
-Operating as brand ambassadors with the ability to inform, educate, and communicate Office Depot and Office Max brand attributes better than anyone else.
-Driving the overall customer service and sales culture within the location.; Inspiring and motivating the store associates to exceed customer expectations and responsible for store operations and execution of company programs.
-Developing and clearly communicating store-level strategies and tactics to achieve sales, service and operational excellence.
-Differentiating and instilling that Office Depot and Office Max Store Associates are trusted advisors.; Empowering the team to create memorable customer experiences and customer loyalty that redefine the gold standard in the retail industry.
Qualifications
-;;High School Diploma or GED (Bachelors Degree Preferred).
-; Minimum of 2 years of experience in leadership, management, communication and training skills in a customer centric sales environment.; (College, Military, Mentorship, Leadership, or Real Work Experience will all be considered).
;-;Working knowledge of MS Office products, Experienced and excited by technology.
-;Highly customer-centric and sales focused, with the ability to create a culture where associates are trained and empowered to provide total customer solutions.
-;Developers of talent, and able to recognize that the efforts around individual and team development lead to the overall profitability of the store.
-;Positive and energetic and display "can do" attitudes through proactive, continuous learning which creates opportunities for upward mobility.
-Operationally strong and possess good time management and priority setting skills.
Other Information
What it is like to be an associate for Office Depot and Office Max? Our associates know how to create an experience for the Customer that compliments what the Store is trying to be: unique, informative, interactive and fun! They create a place where customers can get information, ideas, and solutions that they cant easily get online. They represent "why retail is still relevant" and how our Associates are trusted advisors for the Customer. Our Associates are naturally curious and resourceful and use the new tools available to them such as kiosks, mobile devices, and interactive products to sell what may not physically be in the stores.; To our Associates, it is obvious that the Customers experience comes first, and they have the understanding that the Customers expectations are increasing. Our Associates realize they are ambassadors of the brand no matter where the Customer decides to shop, understanding Customers don't visit us as a store but they also look at us online, on the mobile device, etc. as one Office Depot and Office Max and expect a consistent experience.; Our Associates are relationship builders with Customers and fellow Associates: they know them by name, what they need to be successful, and the Customer sees them as the reason or difference as to why they shop at Office Depot and Office Max.
Please note, we may not have an immediate need at the present time; however, we are always interested in speaking to well qualified candidates for future openings.; If you are interested in exploring a career with Office Depot and Office Max, please apply.; A recruiter will follow up depending on the current needs, but please be aware correspondence may not be immediate.
Equal Employment Opportunity
Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify, or expression, sexual orientation or any other characteristic protected by law.
How to Apply
Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
Pay, Benefits & Work Schedule: The salary range for this role is $16.50/hour to $30.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.
Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
Fair Chance Ordinance
We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance ( 96022
Customer Service Representative
Posted 10 days ago
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Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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