889 Retail Management jobs in Paramus
Retail Store Assistant Manager
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Job Description
By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Assistant Manager will lead their team to fulfil Blick's commitment to our customers, the Arts, and our local communities. Responsibilities include,
- Direct and oversee the overall operations of the retail location.
- Increase sales volume, upholding customer service values, develop and maintain customer and school relationships, maintain proper stock levels, maintain inventory replenishment orders, special orders, and factory direct drop shipping orders.
- Assists the Store General Manager with the House Account Program including, but not limited to, processing House Account orders, contacting Account customers, and maintaining customer relationships.
- Oversee all aspects of inventory such as: Vendor Direct and Special Orders, Min/Max Changes, Inventory Adjustments, Weekly Cycle Counts, Store Transfers, RTVs, and shipment processing.
- Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders.
- Pre-Inventory coordination of store including creation of store map, section labeling, pre-count assignments, product bundling, labeling all non-scan product, staff assignments for inventory, completion and transmission of all post inventory count forms.
- Ensure compliance to all Loss Prevention and Safety measures, Dick Blick Company Policies and Procedures, and operational controls.
- Shift supervision, including opening and closing the store, managing payroll, creating weekly schedule, staff tasks and duties assigned on a daily basis.
- Interview candidates for open non-exempt associate positions.
- Solve associate issues in partnership with other members of management.
- Execute the training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, and Featured Products.
- Communicate and maintain daily, weekly, and monthly sales goals for all associates.
- Coordinate marketing programs at store level along with ensuring compliance to National Marketing programs.
- Understand and manage the financial well-being of the store using the annual budget and monthly Profit & Loss reports.
- Oversee ordering of store supplies through retail purchasing and monitor expenses.
General Requirements:
- Ability to work both independently and in a team environment.
- Excellent Communication Skills.
- Willing and able to relocate for future opportunities if required.
- Is willing and able to work a minimum of two nights per work week. Must close Friday and Saturday a minimum of one weekend per accounting period, minimum of one Sunday per accounting period.
- Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
- Regular attendance in accordance with the attendance policy.
Competencies:
- Elevates Service Standards
- Leadership
- Champions Core Values
- People
- Operations
Supervisory Responsibility:
The Assistant Manager directly and indirectly supervises personnel within their store location.
Physical Demands:
- Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
- Prolonged walking, standing, and climbing ladders.
Travel:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Qualifications:
- High School Diploma, College preferred but not required.
- One year of previous retail management experience or one year of employment with Blick.
- Demonstrated superior sales performance throughout career.
- Computer literate, including Microsoft Word and Microsoft Excel.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Rate:
The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.
- $24 - $25 per hour + Sales Incentives
Benefits Include
- Medical/Dental/Vision Insurance
- 401K & Profit Sharing Plan
- Incentive Bonus Plans
- Paid Holidays & Paid Time Off
- Paid Parental Leave
- Short-Term/Long-Term Disability
- Training Opportunities
- Basic & Optional Life Insurance
- Employee Discount
Who we are.
Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.
Our Mission.
At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.
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Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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