Director, Clinical Operations
27608 Glenwood, North Carolina
Bausch + Lomb
Posted 10 days ago
Job Viewed
Job Description
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Position Summary** **:**
Is responsible for the implementation and oversight of clinical study operations by organizing and coordinating with other relevant parties the planning, implementation, management, execution and completion of clinical studies according to applicable regulations and guidance, ICH and GCP, and Bausch & Lomb SOPs within agreed-upon timeframes and budget. Also responsible for effective communication within the corporation (and with external entities, where appropriate) of the issues and actions related to the successful completion of these studies. May serve as the primary project team representative for Clinical Operations.
**Major areas of Responsibility** **:**
Clinical Operations:
+ Manage and/or oversee the development process for critical study documents (e.g., protocol, amendments, IB, ICF, and CRFs). Will also work closely with members of other functional areas to provide input on study-related documents and issues (DMP, SAP, drug/device supplies, CSR, etc.).
+ Provides clinical operations input in the identification, evaluation, and selection of CROs and vendors (e.g., central labs, central IRB, IVRS, etc.).
+ Manage the identification, evaluation, and selection of investigators/sites.
+ Ongoing assessment, evaluation and management of internal and external resources.
+ Ensure study supply requirements are met.
+ Responsible for the appropriate communication with and maintenance of clinical study sites including training of site personnel in the study protocol and other study-specific procedures.
+ Supervise clinical operations team to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Communicate with relevant global team members, other B&L departments (e.g., R&D/Project Management, Clinical/Medical Affairs, Biometrics, Regulatory Affairs, Quality Assurance, Pharmacovigilance/GPSS and Drug/Device Safety, and Clinical Supplies), and external consultants to ensure study objectives are being met and provide the operations director and/or senior management with timely updates on progress and changes in scope, schedule, and resources.
+ Organize investigator and expert meetings relevant to the indication and assist with the organization and management of DSMBs and Data Review Committees, as necessary.
+ Prepare study timelines and budgets and ensuring study execution is aligned with these targets.
+ Supervise clinical staff and vendors to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Responsible for the quality of all study-related documentation (e.g., Trial Master File, site qualification and initiation visits reports, interim monitoring visit reports, clinical monitoring plan, informed consents, CRF completion guidelines, pharmacy manual, etc.) during study start-up and throughout the life of the project to ensure that procedures are followed in an appropriate and consistent manner.
+ Oversee the preparation of procedures for the conduct and monitoring of clinical research such as Clinical Monitoring Plans, procedures for reporting of adverse events, CRF completion guidelines, Study Manual, etc.
+ Liaise with PVG/GPSS and provide clinical operations support and guidance for the ongoing surveillance of the safety of patients in clinical trials by reviewing reported AEs and SAEs and assure proper reporting of the events to the IRBs/REBs/ECs.
+ Liaise with Data Management to review data discrepancies and ensure that data clarification forms (queries) are appropriately handled by the CRAs and responded to by the site/investigator in a timely manner. May assist in the review of queries to determine criticality of the DCF during data clean-up and lock process.
+ Liaise with vendors and study site personnel and clinical investigators to provide study related guidance and answers to operational issues.
Budgets and Forecasts:
+ Provide input to Finance to forecast study expenditures and resourcing needs.
+ Review RFPs and proposals from external vendors.
+ Ensure subordinates and vendors manage and monitor study related expenses to meet forecast.
Regulatory Reports:
+ Provide Clinical Operations support in the timely coordination and execution of clinical study reports.
+ Assist in the review of regulatory reports to ensure that reports accurately reflect proper interpretation of the clinical study findings.
+ Assist to ensure annual IND/IDE and IB/ROPI updates are completed in an accurate and timely manner.
+ Provide Clinical Operations support to the Regulatory Affairs department.
Leadership:
+ Manage in-house team of CRAs, CTAs and/or CTMs for one or more studies to ensure execution of all studies in a timely and efficient manner.
+ Provide leadership, training, and development support to the study team.
+ May lead meetings (face-to-face, teleconferences, etc.) with external vendors ensuring problems are identified and issues are resolved quickly and efficiently.
+ May serve as a representative on internal committees/teams for Clinical Operations or cross-functional activities.
+ Foster a dynamic, matrixed working environment by appropriately challenging processes, inspiring a shared vision, enabling others to act, leading by example, and encouraging study team members to meet and/or exceed expectations.
+ Encourage professional growth of personnel through regular training sessions, and by acting as a resource to clinical staff. May lead training sessions.
+ Provide guidance and comments on SOPs revisions. May act as a leader of a SOP sub-committee for SOP revisions.
+ May visit sites with CRAs as needed to provide hands-on training as well as to discuss study related issues and problems with the Principal Investigator and/or site staff.
+ Share/present knowledge and information with appropriate departmental, project, or study team members for training purposes.
**POSITION REQUIREMENTS** **:**
+ Strong knowledge of Good Clinical Practices (GCP), clinical trials management (including site monitoring), scientific methods, research design, regulatory compliance, and clinical data management.
+ Minimum 10-12 years experience in the industry with a minimum of 6 years of managing clinical trials.
+ Minimum of 5 - 6 years experience in managing and training clinical personnel (Executive CRAs, CRAs, project assistants).
+ Experience leading device studies in Ophthalmology is a plus
+ Strong planning and organizational skills with ability to multi-task and plan activities as it relates to management of clinical trials.
+ Experience leading and working within cross-functional teams.
+ Experience in managing CROs and external vendors.
+ Excellent written and verbal communication skills and strong interpersonal skills in order to interface with physicians, outside vendors, consultants, team members and various audiences.
+ Ability to problem solve, build teams, and to lead and motivate others.
+ Effectively work independently as well as within a team matrix.
+ Financial management skills as applicable to overseeing project expenditures and forecasts.
+ Advanced computer skills (Microsoft applications, spreadsheets and data displays, etc.)
+ Willing and able to travel.
**We offer competitive salary & excellent benefits including:**
+ Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
+ 401K Plan with company match and ongoing company contribution
+ Paid time off - vacation (3 weeks - prorated upon hire), floating holidays and sick time
+ Employee Stock Purchase Plan with company match
+ Employee Incentive Bonus
+ Tuition Reimbursement (select degrees)
+ Ongoing performance feedback and annual compensation review
This position may be available in the following location(s): ((location_obj))
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $170,000.00 and $205,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement ( .
Our Benefit Programs:Employee Benefits: Bausch + Lomb ( must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Position Summary** **:**
Is responsible for the implementation and oversight of clinical study operations by organizing and coordinating with other relevant parties the planning, implementation, management, execution and completion of clinical studies according to applicable regulations and guidance, ICH and GCP, and Bausch & Lomb SOPs within agreed-upon timeframes and budget. Also responsible for effective communication within the corporation (and with external entities, where appropriate) of the issues and actions related to the successful completion of these studies. May serve as the primary project team representative for Clinical Operations.
**Major areas of Responsibility** **:**
Clinical Operations:
+ Manage and/or oversee the development process for critical study documents (e.g., protocol, amendments, IB, ICF, and CRFs). Will also work closely with members of other functional areas to provide input on study-related documents and issues (DMP, SAP, drug/device supplies, CSR, etc.).
+ Provides clinical operations input in the identification, evaluation, and selection of CROs and vendors (e.g., central labs, central IRB, IVRS, etc.).
+ Manage the identification, evaluation, and selection of investigators/sites.
+ Ongoing assessment, evaluation and management of internal and external resources.
+ Ensure study supply requirements are met.
+ Responsible for the appropriate communication with and maintenance of clinical study sites including training of site personnel in the study protocol and other study-specific procedures.
+ Supervise clinical operations team to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Communicate with relevant global team members, other B&L departments (e.g., R&D/Project Management, Clinical/Medical Affairs, Biometrics, Regulatory Affairs, Quality Assurance, Pharmacovigilance/GPSS and Drug/Device Safety, and Clinical Supplies), and external consultants to ensure study objectives are being met and provide the operations director and/or senior management with timely updates on progress and changes in scope, schedule, and resources.
+ Organize investigator and expert meetings relevant to the indication and assist with the organization and management of DSMBs and Data Review Committees, as necessary.
+ Prepare study timelines and budgets and ensuring study execution is aligned with these targets.
+ Supervise clinical staff and vendors to ensure all study activities are completed in accordance with applicable regulations and guidance, ICH, GCP and B&L SOPs.
+ Responsible for the quality of all study-related documentation (e.g., Trial Master File, site qualification and initiation visits reports, interim monitoring visit reports, clinical monitoring plan, informed consents, CRF completion guidelines, pharmacy manual, etc.) during study start-up and throughout the life of the project to ensure that procedures are followed in an appropriate and consistent manner.
+ Oversee the preparation of procedures for the conduct and monitoring of clinical research such as Clinical Monitoring Plans, procedures for reporting of adverse events, CRF completion guidelines, Study Manual, etc.
+ Liaise with PVG/GPSS and provide clinical operations support and guidance for the ongoing surveillance of the safety of patients in clinical trials by reviewing reported AEs and SAEs and assure proper reporting of the events to the IRBs/REBs/ECs.
+ Liaise with Data Management to review data discrepancies and ensure that data clarification forms (queries) are appropriately handled by the CRAs and responded to by the site/investigator in a timely manner. May assist in the review of queries to determine criticality of the DCF during data clean-up and lock process.
+ Liaise with vendors and study site personnel and clinical investigators to provide study related guidance and answers to operational issues.
Budgets and Forecasts:
+ Provide input to Finance to forecast study expenditures and resourcing needs.
+ Review RFPs and proposals from external vendors.
+ Ensure subordinates and vendors manage and monitor study related expenses to meet forecast.
Regulatory Reports:
+ Provide Clinical Operations support in the timely coordination and execution of clinical study reports.
+ Assist in the review of regulatory reports to ensure that reports accurately reflect proper interpretation of the clinical study findings.
+ Assist to ensure annual IND/IDE and IB/ROPI updates are completed in an accurate and timely manner.
+ Provide Clinical Operations support to the Regulatory Affairs department.
Leadership:
+ Manage in-house team of CRAs, CTAs and/or CTMs for one or more studies to ensure execution of all studies in a timely and efficient manner.
+ Provide leadership, training, and development support to the study team.
+ May lead meetings (face-to-face, teleconferences, etc.) with external vendors ensuring problems are identified and issues are resolved quickly and efficiently.
+ May serve as a representative on internal committees/teams for Clinical Operations or cross-functional activities.
+ Foster a dynamic, matrixed working environment by appropriately challenging processes, inspiring a shared vision, enabling others to act, leading by example, and encouraging study team members to meet and/or exceed expectations.
+ Encourage professional growth of personnel through regular training sessions, and by acting as a resource to clinical staff. May lead training sessions.
+ Provide guidance and comments on SOPs revisions. May act as a leader of a SOP sub-committee for SOP revisions.
+ May visit sites with CRAs as needed to provide hands-on training as well as to discuss study related issues and problems with the Principal Investigator and/or site staff.
+ Share/present knowledge and information with appropriate departmental, project, or study team members for training purposes.
**POSITION REQUIREMENTS** **:**
+ Strong knowledge of Good Clinical Practices (GCP), clinical trials management (including site monitoring), scientific methods, research design, regulatory compliance, and clinical data management.
+ Minimum 10-12 years experience in the industry with a minimum of 6 years of managing clinical trials.
+ Minimum of 5 - 6 years experience in managing and training clinical personnel (Executive CRAs, CRAs, project assistants).
+ Experience leading device studies in Ophthalmology is a plus
+ Strong planning and organizational skills with ability to multi-task and plan activities as it relates to management of clinical trials.
+ Experience leading and working within cross-functional teams.
+ Experience in managing CROs and external vendors.
+ Excellent written and verbal communication skills and strong interpersonal skills in order to interface with physicians, outside vendors, consultants, team members and various audiences.
+ Ability to problem solve, build teams, and to lead and motivate others.
+ Effectively work independently as well as within a team matrix.
+ Financial management skills as applicable to overseeing project expenditures and forecasts.
+ Advanced computer skills (Microsoft applications, spreadsheets and data displays, etc.)
+ Willing and able to travel.
**We offer competitive salary & excellent benefits including:**
+ Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
+ 401K Plan with company match and ongoing company contribution
+ Paid time off - vacation (3 weeks - prorated upon hire), floating holidays and sick time
+ Employee Stock Purchase Plan with company match
+ Employee Incentive Bonus
+ Tuition Reimbursement (select degrees)
+ Ongoing performance feedback and annual compensation review
This position may be available in the following location(s): ((location_obj))
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $170,000.00 and $205,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors. U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms. To learn more please read Bausch + Lomb's Job Offer Fraud Statement ( .
Our Benefit Programs:Employee Benefits: Bausch + Lomb ( must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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0
Manager, Clinical Operations (Rheumatology)
27608 Glenwood, North Carolina
Cardinal Health
Posted 10 days ago
Job Viewed
Job Description
**_What Rheumatology (Rheum) Customer Success contributes to Cardinal Health_**
The Clinical Manager for our Rheumatology (Rheum) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the EVP of Provider Solutions. In this role, the Manager will be held primarily accountable for the overall direction and success of the Rheum PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS EVP Provider Solutions. This is a position for a clinical expert that will lead our Rheum program.
**Location** - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).
**Responsibilities**
- Work closely with the EVP, Provider Solutions to develop and grow the Rheum Clinical Team when necessary
- Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
- Work in conjunction with the EVP of Provider Solutions to manage the technology discussions and the end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
- Manage the details and overall workflow for individual work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
- Once the Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
- Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
- Manage the build of any new disease states, needed educational materials, etc. for defined workflows and "play books" per Rheum disease states
- Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
- Follow all Specialty Network requirements of the Provider Solutions, Customer Success, management, and HR Handbook rules
- Assist EVP of Provider Solutions with Staff Reviews, goal setting, etc.
- Manage all aspects of quantifiable performance program for enrolled Rheum practices
- Act as a Rheum data subject matter expert for internal and external teams
- Collaborate with cross-functional teams on real-world evidence and industry projects
**Qualifications**
- Individuals with a BSN and RN license strongly preferred but not required, APP licensure a plus
- 5 years of clinical experience (or more) preferred
- Background working with clinical data, highly desirable
- Ideally targeting 5 years of experience working in a Rheum Office Practice (2 years of experience in a clinical supervisory or management role in a Rheum Office Practice) preferred
- Must bring an analytical mindset with the willingness/ability to take a data-driven approach
- Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
- Knowledge of medical terminology highly desired
- Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
- Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
- Good understanding of how technology algorithms affect key data points in disease states
- Remains calm under pressure and resolves problems effectively and efficiently
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
**What is expected of you and others at this level**
- Ability to lead teams and drive initiatives to timely and successful completion
- Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
- Ability to navigate and thrive in a fast-paced and dynamic environment
- Possesses strong business acumen
- Able to locate and analyze information and make sound recommendations
- Ability to maintain strict patient, physician, staff and corporate confidentiality
- Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
- Ability to apply good judgement in solving everyday problems with calmness and diplomacy
_#LI-LP_
_#LI-Remote_
**Anticipated Pay Range** $103,500.00 - 144,700.00 USD
**Bonus Eligible** - Yes
**Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
**Application window anticipated to close** : 07/20/2025 * if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
The Clinical Manager for our Rheumatology (Rheum) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the EVP of Provider Solutions. In this role, the Manager will be held primarily accountable for the overall direction and success of the Rheum PPS Clinical Experience of our customers. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the PPS EVP Provider Solutions. This is a position for a clinical expert that will lead our Rheum program.
**Location** - Fully remote with the expectation of 15-20% travel. Travel does fluctuate throughout the year - but, ideally targeting candidates within reasonably commutable distance of an airport (with willingness to travel).
**Responsibilities**
- Work closely with the EVP, Provider Solutions to develop and grow the Rheum Clinical Team when necessary
- Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
- Work in conjunction with the EVP of Provider Solutions to manage the technology discussions and the end customer experience with PPS Analytics Tools. Work with the technical teams, set priorities for technical solutions, new features, build, etc.
- Manage the details and overall workflow for individual work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
- Once the Rheum team grows, manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
- Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
- Manage the build of any new disease states, needed educational materials, etc. for defined workflows and "play books" per Rheum disease states
- Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
- Follow all Specialty Network requirements of the Provider Solutions, Customer Success, management, and HR Handbook rules
- Assist EVP of Provider Solutions with Staff Reviews, goal setting, etc.
- Manage all aspects of quantifiable performance program for enrolled Rheum practices
- Act as a Rheum data subject matter expert for internal and external teams
- Collaborate with cross-functional teams on real-world evidence and industry projects
**Qualifications**
- Individuals with a BSN and RN license strongly preferred but not required, APP licensure a plus
- 5 years of clinical experience (or more) preferred
- Background working with clinical data, highly desirable
- Ideally targeting 5 years of experience working in a Rheum Office Practice (2 years of experience in a clinical supervisory or management role in a Rheum Office Practice) preferred
- Must bring an analytical mindset with the willingness/ability to take a data-driven approach
- Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
- Knowledge of medical terminology highly desired
- Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
- Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
- Good understanding of how technology algorithms affect key data points in disease states
- Remains calm under pressure and resolves problems effectively and efficiently
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
**What is expected of you and others at this level**
- Ability to lead teams and drive initiatives to timely and successful completion
- Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
- Ability to navigate and thrive in a fast-paced and dynamic environment
- Possesses strong business acumen
- Able to locate and analyze information and make sound recommendations
- Ability to maintain strict patient, physician, staff and corporate confidentiality
- Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
- Ability to establish and maintain effective working relationships with patients, employees and the public
- Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
- Ability to apply good judgement in solving everyday problems with calmness and diplomacy
_#LI-LP_
_#LI-Remote_
**Anticipated Pay Range** $103,500.00 - 144,700.00 USD
**Bonus Eligible** - Yes
**Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
**Application window anticipated to close** : 07/20/2025 * if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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1
Director, Consult Partner - Digital Workplace Services / Healthcare
27608 Glenwood, North Carolina
Kyndryl
Posted 10 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
**Contribute to Profitable Growth:**
+ Drive significant financial outcomes through signings and revenue targets
+ Ensure sustained growth and profitability, managing margin expectations and backlog growth
+ Support the identification, pursuit and conversion of a pipeline of business development opportunities
+ Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
+ Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery.
+ Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth.
**Client Engagement:**
+ Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
+ Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
+ Demonstrate credibility and experience to advise and deliver on complex consulting engagement
+ Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations.
+ Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner.
+ Bring consulting experience-preferably in the Healthcare space-to tailor engagements that resonate with industry-specific needs and priorities.
+ Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
**Operational Excellence:**
+ Achieve individual and team utilization targets
+ Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People
+ Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
**Strategic Contribution:**
+ Drive Kyndryl's delivery capability with new and existing clients by leading Digital Workplace-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings.
+ Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
+ Align with Kyndryl's strategic vision and contribute to its execution.
+ Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
+ Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
+ Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred.
+ Extensive experience in client engagement and relationship management at the CXO level
+ Demonstrable ability to build and commercialize relationships with senior executives
+ Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
+ Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus
+ Effective financial acumen with experience in driving revenue growth and managing margins
+ Experience of managing or supporting high-value business development activities with senior stakeholders
+ Deep understanding of industry trends and technology
+ Sound personal brand and presence in the Healthcare industry preferred
+ Demonstrated ability to innovate and drive change
**The compensation range for the position in the U.S. is $159,240 to $86,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:**
**California: 175,080 to 343,920**
**Colorado: 159,240 to 286,560**
**New York City: 191,040 to 343,920**
**Washington: 175,080 to 315,240**
**Washington DC: 175,080 to 315,240**
**This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.**
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
**Contribute to Profitable Growth:**
+ Drive significant financial outcomes through signings and revenue targets
+ Ensure sustained growth and profitability, managing margin expectations and backlog growth
+ Support the identification, pursuit and conversion of a pipeline of business development opportunities
+ Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
+ Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery.
+ Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth.
**Client Engagement:**
+ Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
+ Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
+ Demonstrate credibility and experience to advise and deliver on complex consulting engagement
+ Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations.
+ Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner.
+ Bring consulting experience-preferably in the Healthcare space-to tailor engagements that resonate with industry-specific needs and priorities.
+ Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
**Operational Excellence:**
+ Achieve individual and team utilization targets
+ Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People
+ Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
**Strategic Contribution:**
+ Drive Kyndryl's delivery capability with new and existing clients by leading Digital Workplace-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings.
+ Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
+ Align with Kyndryl's strategic vision and contribute to its execution.
+ Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
+ Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
+ Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred.
+ Extensive experience in client engagement and relationship management at the CXO level
+ Demonstrable ability to build and commercialize relationships with senior executives
+ Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
+ Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus
+ Effective financial acumen with experience in driving revenue growth and managing margins
+ Experience of managing or supporting high-value business development activities with senior stakeholders
+ Deep understanding of industry trends and technology
+ Sound personal brand and presence in the Healthcare industry preferred
+ Demonstrated ability to innovate and drive change
**The compensation range for the position in the U.S. is $159,240 to $86,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:**
**California: 175,080 to 343,920**
**Colorado: 159,240 to 286,560**
**New York City: 191,040 to 343,920**
**Washington: 175,080 to 315,240**
**Washington DC: 175,080 to 315,240**
**This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.**
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
2
Education & Outreach Supervisor, Clinical Pharmacy Operations
27608 Glenwood, North Carolina
Prime Therapeutics
Posted 1 day ago
Job Viewed
Job Description
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Education & Outreach Supervisor, Clinical Pharmacy Operations
**Job Description**
Serves as a member of the Service Operations Management Team. Leads and grows the performance of a team of customer service agents while supporting and enhancing customer experiences and business objectives. Responsible for day-to-day tactical activities, performance trending, performance managing/ coaching/developing agents and time management. Responsible for the delivery of superior customer service by maximizing employee performance and ensuring calls are answered effectively and efficiently by supervising incoming calls, resolving escalated calls, assisting agents with any client related questions, ensuring agents adherence to schedules and ensuring compliance to policies and procedures. Motivates agents to peak performance through positive coaching, constructive feedback and incentives, demonstrates a commitment to the company`s mission and vision, and supports activities that strengthen the client relationship and grow the organization.
**Responsibilities**
+ Conduct regular meetings with external stakeholders and clients to gather requirements, align on project goals, and ensure clear communication throughout the project lifecycle.
+ Drives the daily performance of a team of customer service agents ensuring SLAs and other business targets are met and exceeded.
+ Collects and provides timely, productive and measurable feedback to ensure recognition, process changes and development opportunities are maximized.
+ Oversees the team`s annual goal setting process, performance evaluations and performance improvement plans.
+ Supports agents, business and brand initiatives, especially as related to achieving outstanding client experiences, including engaged daily floor support, escalated customer resolution and engagement in training and support areas as needed.
+ Remains alert to conversations on the floor, monitoring agents for quality and training purposes.
+ Reviews new and updated accounts with Agents (one-on-one).
+ Ensures agents compliance with policies and procedures.
+ Provides direction to agents on achieving departmental standards while encouraging and motivating them in promoting customer loyalty, employee recognition, and revenue generation.
+ Monitors call traffic and makes adjustments based on call center traffic patterns.
+ Produces monthly team report detailing team activity, trend analysis, goals/objective status and special projects.
+ Actively participates in process / project conversations, emails and activities that will improve effectiveness/experience for client, agents, leadership, brands or partner departments
+ Displays ownership and accountability for the customer experience, employee relations, core business metric targets/ contributing factors and understanding of the organizations policies and procedures.
+ Maintains reliability and flexibility to ensure team and business needs are appropriately supported.
+ Delegates work to agents as needed.
+ Proactively addresses call center concerns and identifies areas of opportunity.
+ Handles system emergencies with direction from IT department and/or appropriate vendor.
+ Assists with task assignments in the Manager's absence.
+ Performs other related duties and special projects as requested.
**Education & Experience**
+ Education Level
+ GED
+ High School
+ Required
+ Yes
+ Yes
+ Field of Study
+ Experience Level
+ 2+ years
+ 2+ years
+ Required
+ Yes
+ Yes
+ Details
+ Customer Service
+ PBM (Pharmacy Benefit Management)
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Must have an active pharmacy technician licensure or registration in accordance with state requirements.
+ If state does not require an exam for licensure/registration, must possess both active pharmacy technician licensure or registration in accordance with state requirements AND an active national certification (e.g., PTCB or ExCPT).
+ In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).
+ Active pharmacist license supersedes requirement for CPT and/or PTCB.
+ Minimum of 3 years of experience in a high volume call center and Pharmacy Benefit Management (PBM) experience required.
+ For positions supporting Medicare Part B, requires 2+ years of experience in Medicare Part B.
**Preferred Qualifications**
+ 1 year of leadership/management experience in a direct or indirect capacity.
+ Client facing or client management experience preferred.
**Physical Demands**
+ Must be able to remain in a stationary position 50% of the time. Must be able to "move or traverse"
+ Must be able to constantly operate a computer and/or other office productivity equipment
+ Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $53,000.00 - $85,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email
**Job Posting Title**
Education & Outreach Supervisor, Clinical Pharmacy Operations
**Job Description**
Serves as a member of the Service Operations Management Team. Leads and grows the performance of a team of customer service agents while supporting and enhancing customer experiences and business objectives. Responsible for day-to-day tactical activities, performance trending, performance managing/ coaching/developing agents and time management. Responsible for the delivery of superior customer service by maximizing employee performance and ensuring calls are answered effectively and efficiently by supervising incoming calls, resolving escalated calls, assisting agents with any client related questions, ensuring agents adherence to schedules and ensuring compliance to policies and procedures. Motivates agents to peak performance through positive coaching, constructive feedback and incentives, demonstrates a commitment to the company`s mission and vision, and supports activities that strengthen the client relationship and grow the organization.
**Responsibilities**
+ Conduct regular meetings with external stakeholders and clients to gather requirements, align on project goals, and ensure clear communication throughout the project lifecycle.
+ Drives the daily performance of a team of customer service agents ensuring SLAs and other business targets are met and exceeded.
+ Collects and provides timely, productive and measurable feedback to ensure recognition, process changes and development opportunities are maximized.
+ Oversees the team`s annual goal setting process, performance evaluations and performance improvement plans.
+ Supports agents, business and brand initiatives, especially as related to achieving outstanding client experiences, including engaged daily floor support, escalated customer resolution and engagement in training and support areas as needed.
+ Remains alert to conversations on the floor, monitoring agents for quality and training purposes.
+ Reviews new and updated accounts with Agents (one-on-one).
+ Ensures agents compliance with policies and procedures.
+ Provides direction to agents on achieving departmental standards while encouraging and motivating them in promoting customer loyalty, employee recognition, and revenue generation.
+ Monitors call traffic and makes adjustments based on call center traffic patterns.
+ Produces monthly team report detailing team activity, trend analysis, goals/objective status and special projects.
+ Actively participates in process / project conversations, emails and activities that will improve effectiveness/experience for client, agents, leadership, brands or partner departments
+ Displays ownership and accountability for the customer experience, employee relations, core business metric targets/ contributing factors and understanding of the organizations policies and procedures.
+ Maintains reliability and flexibility to ensure team and business needs are appropriately supported.
+ Delegates work to agents as needed.
+ Proactively addresses call center concerns and identifies areas of opportunity.
+ Handles system emergencies with direction from IT department and/or appropriate vendor.
+ Assists with task assignments in the Manager's absence.
+ Performs other related duties and special projects as requested.
**Education & Experience**
+ Education Level
+ GED
+ High School
+ Required
+ Yes
+ Yes
+ Field of Study
+ Experience Level
+ 2+ years
+ 2+ years
+ Required
+ Yes
+ Yes
+ Details
+ Customer Service
+ PBM (Pharmacy Benefit Management)
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Must have an active pharmacy technician licensure or registration in accordance with state requirements.
+ If state does not require an exam for licensure/registration, must possess both active pharmacy technician licensure or registration in accordance with state requirements AND an active national certification (e.g., PTCB or ExCPT).
+ In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).
+ Active pharmacist license supersedes requirement for CPT and/or PTCB.
+ Minimum of 3 years of experience in a high volume call center and Pharmacy Benefit Management (PBM) experience required.
+ For positions supporting Medicare Part B, requires 2+ years of experience in Medicare Part B.
**Preferred Qualifications**
+ 1 year of leadership/management experience in a direct or indirect capacity.
+ Client facing or client management experience preferred.
**Physical Demands**
+ Must be able to remain in a stationary position 50% of the time. Must be able to "move or traverse"
+ Must be able to constantly operate a computer and/or other office productivity equipment
+ Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $53,000.00 - $85,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email
View Now
3
Regional Associate Director- Health System & Population Health - Charlotte, NC
27608 Glenwood, North Carolina
Bayer
Posted 10 days ago
Job Viewed
Job Description
**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.**
**Regional Associate Director- Health System & Population Health - Charlotte, NC**
**Regional Associate Director- Health System & Population Health - Charlotte, NC**
**PURPOSE**
The Regional Account Director (RAD) is accountable to drive the strategic account plan in Integrated Delivery Networks (IDNs) and Accounts in the effort to unlock sales growth opportunities by removing any barriers to use in the setting of care. You will establish a comprehensive Strategic Account Business Plan aimed at creating long- and short-term sales growth and coordinates pull-through across other cross functional team members (across therapeutic area and roles) calling on the account. You will create Advocates and Champions throughout the Account by building strategic relationships with health system stakeholders and administrators.
The position will report into the Area General Manager, but will also collaborate with the National Account Directors, the Sales Team as well as Cross Functional partners in Market Access, HEOR, Marketing and Medical.
The position is residence based. The candidate must be domiciled within the territory and preferably within the Charlotte area as that is the center of the territory.
**YOUR TASKS AND RESPONSIBILITIES**
The primary responsibilities of this role, Regional Associate Director- Health System & Population Health are to:
+ Integration and Access Management: Ensure integration and on-label access within account-level decision-making platform tools (EMRs, formulary, account-level pathways, order sets, etc.), using on-label resources related to portfolio products and cross-functional matrix team support to drive top-down demand at the enterprise level;
+ Strategic Account Planning: Develop and execute the strategic account plan across the enterprise and lead the execution of the plan in alignment with cross functional stakeholders (Medical, Market Access, Sales Leadership etc.);
+ Local Pull-Through: Coordinate pull-through of the account strategy by mobilizing cross-functional Bayer team to achieve short- and long-term account sales objectives;
+ Stakeholder Identification & Management: Identify key decision makers in the account and create Advocates, Clinical and Business Champions to achieve the desired outcomes and goals across the account;
+ Collaboration and Cross Functional Partnership: Coordinate efforts across the cross functional Bayer team to achieve short- and long-term account objectives. Collaborate effectively with internal stakeholders to achieve shared Account Objectives. Act in tandem with NAD, Market Access, Medical and Sales to strengthen relationships with key healthcare systems;
+ Account Partnership: Identify compliant opportunities to expand the business across Bayer's Cardiovascular Renal (CVR) portfolio that aligns with the Accounts patient's care and improves the patient and provider experience with Bayer's CVR product portfolio;
+ Market Analysis: Monitor and analyze market trends and competitive activities to inform strategy;
+ Internal collaboration: Work collaboratively across all team members (across therapeutic areas and roles, incl sales, Market Access, HEOR, marketing and Medical) in the effort to harvest the full power and knowledge of the team working across the account;
+ Execute National Pull-Through: Contribute to shaping and execute the Area-wide pull-through of the national account strategy as guided by the National Account Director.
**WHO YOU ARE**
Bayer seeks an incumbent who possesses the following:
**REQUIRED QUALIFICATIONS**
+ Bachelor's degree;
+ Demonstrated expertise in building network and relationships across stakeholders in IDNs and accounts;
+ Experience launching new products and product indications;
+ Demonstrated experience in strategic planning and execution;
+ Excellent facilitation and verbal/written communication skills;
+ Exceptional collaboration skills and demonstrated success in working cross functionally in matrix environment;
+ Ability to lead without authority;
+ Strong understanding of the customer channel, market direction and business Insight;
+ Valid driver's license with a clean driving record.
+ Ability to comply with any customer credentialing and safety requirements (e.g., up-to-date vaccinations, trainings);
**PREFERRED QUALIFICATIONS**
+ Advanced degree (preferably in the Life Sciences, Pharmacy, or business-related field);
+ 5+ years of successful Account Management experience in pharma or healthcare-related field;
+ 3+ years of experience in pharmaceutical account management in the IDN or Hospital channel;
+ Experience in establishing and pulling-through in-patient to out-patient protocols.
Employees can expect to be paid a salary between $161,216.00 - $241,825.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 07/04/25.
#LI
#LI-AMS
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City
**Division:** Pharmaceuticals
**Reference Code:** 848585
**Contact Us**
**Email:**
**Regional Associate Director- Health System & Population Health - Charlotte, NC**
**Regional Associate Director- Health System & Population Health - Charlotte, NC**
**PURPOSE**
The Regional Account Director (RAD) is accountable to drive the strategic account plan in Integrated Delivery Networks (IDNs) and Accounts in the effort to unlock sales growth opportunities by removing any barriers to use in the setting of care. You will establish a comprehensive Strategic Account Business Plan aimed at creating long- and short-term sales growth and coordinates pull-through across other cross functional team members (across therapeutic area and roles) calling on the account. You will create Advocates and Champions throughout the Account by building strategic relationships with health system stakeholders and administrators.
The position will report into the Area General Manager, but will also collaborate with the National Account Directors, the Sales Team as well as Cross Functional partners in Market Access, HEOR, Marketing and Medical.
The position is residence based. The candidate must be domiciled within the territory and preferably within the Charlotte area as that is the center of the territory.
**YOUR TASKS AND RESPONSIBILITIES**
The primary responsibilities of this role, Regional Associate Director- Health System & Population Health are to:
+ Integration and Access Management: Ensure integration and on-label access within account-level decision-making platform tools (EMRs, formulary, account-level pathways, order sets, etc.), using on-label resources related to portfolio products and cross-functional matrix team support to drive top-down demand at the enterprise level;
+ Strategic Account Planning: Develop and execute the strategic account plan across the enterprise and lead the execution of the plan in alignment with cross functional stakeholders (Medical, Market Access, Sales Leadership etc.);
+ Local Pull-Through: Coordinate pull-through of the account strategy by mobilizing cross-functional Bayer team to achieve short- and long-term account sales objectives;
+ Stakeholder Identification & Management: Identify key decision makers in the account and create Advocates, Clinical and Business Champions to achieve the desired outcomes and goals across the account;
+ Collaboration and Cross Functional Partnership: Coordinate efforts across the cross functional Bayer team to achieve short- and long-term account objectives. Collaborate effectively with internal stakeholders to achieve shared Account Objectives. Act in tandem with NAD, Market Access, Medical and Sales to strengthen relationships with key healthcare systems;
+ Account Partnership: Identify compliant opportunities to expand the business across Bayer's Cardiovascular Renal (CVR) portfolio that aligns with the Accounts patient's care and improves the patient and provider experience with Bayer's CVR product portfolio;
+ Market Analysis: Monitor and analyze market trends and competitive activities to inform strategy;
+ Internal collaboration: Work collaboratively across all team members (across therapeutic areas and roles, incl sales, Market Access, HEOR, marketing and Medical) in the effort to harvest the full power and knowledge of the team working across the account;
+ Execute National Pull-Through: Contribute to shaping and execute the Area-wide pull-through of the national account strategy as guided by the National Account Director.
**WHO YOU ARE**
Bayer seeks an incumbent who possesses the following:
**REQUIRED QUALIFICATIONS**
+ Bachelor's degree;
+ Demonstrated expertise in building network and relationships across stakeholders in IDNs and accounts;
+ Experience launching new products and product indications;
+ Demonstrated experience in strategic planning and execution;
+ Excellent facilitation and verbal/written communication skills;
+ Exceptional collaboration skills and demonstrated success in working cross functionally in matrix environment;
+ Ability to lead without authority;
+ Strong understanding of the customer channel, market direction and business Insight;
+ Valid driver's license with a clean driving record.
+ Ability to comply with any customer credentialing and safety requirements (e.g., up-to-date vaccinations, trainings);
**PREFERRED QUALIFICATIONS**
+ Advanced degree (preferably in the Life Sciences, Pharmacy, or business-related field);
+ 5+ years of successful Account Management experience in pharma or healthcare-related field;
+ 3+ years of experience in pharmaceutical account management in the IDN or Hospital channel;
+ Experience in establishing and pulling-through in-patient to out-patient protocols.
Employees can expect to be paid a salary between $161,216.00 - $241,825.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 07/04/25.
#LI
#LI-AMS
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City
**Division:** Pharmaceuticals
**Reference Code:** 848585
**Contact Us**
**Email:**
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