360 Sales Associates jobs in Oshkosh
Retail Sales Representative
Posted today
Job Viewed
Job Description
Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.
What Our Retail Sales Specialists Enjoy Most About the Role
- Enhancing the customer experience while meeting sales, service, and operational goals.
- Identifying sales opportunities and creating ideal customer experiences through product support and education.
- Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
- Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
- Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.
Working Conditions
- This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.
Required Qualifications
Education
- High School Diploma or equivalent.
Skills & Abilities
- Proficiency in cash handling and accurate payment transactions.
- High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
- Basic math skills.
- Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
- Familiarity with goal- and incentive-based work environments.
- Strong performance in a fast-paced team environment.
- Effective communication with employees and customers in person, on the phone and in writing.
- Highly effective interpersonal skills for building partnerships across the organization.
- Self-motivated, competitive spirit with a desire to exceed sales goals.
- Positive and professional demeanor, strong attention to detail and problem-solving skills.
Preferred Qualifications
- Knowledge of the latest technology and devices.
- 1-5 years of sales/customer service experience.
- 1-3 years of telecommunications/wireless experience.
SRL213 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Retail Sales Representative
Posted today
Job Viewed
Job Description
Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.
What Our Retail Sales Specialists Enjoy Most About the Role
- Enhancing the customer experience while meeting sales, service, and operational goals.
- Identifying sales opportunities and creating ideal customer experiences through product support and education.
- Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
- Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
- Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.
Working Conditions
- This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.
Required Qualifications
Education
- High School Diploma or equivalent.
Skills & Abilities
- Proficiency in cash handling and accurate payment transactions.
- High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
- Basic math skills.
- Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
- Familiarity with goal- and incentive-based work environments.
- Strong performance in a fast-paced team environment.
- Effective communication with employees and customers in person, on the phone and in writing.
- Highly effective interpersonal skills for building partnerships across the organization.
- Self-motivated, competitive spirit with a desire to exceed sales goals.
- Positive and professional demeanor, strong attention to detail and problem-solving skills.
Preferred Qualifications
- Knowledge of the latest technology and devices.
- 1-5 years of sales/customer service experience.
- 1-3 years of telecommunications/wireless experience.
SRL213 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Retail Sales Representative
Posted today
Job Viewed
Job Description
Do you have a passion for connecting with people and driving sales? As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.
What Our Retail Sales Specialists Enjoy Most About the Role
- Enhancing the customer experience while meeting sales, service, and operational goals.
- Identifying sales opportunities and creating ideal customer experiences through product support and education.
- Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
- Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
- Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.
Working Conditions
- This role requires a flexible schedule, regular attendance, physical demands (lifting up to 35 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.
Required Qualifications
Education
- High School Diploma or equivalent.
Skills & Abilities
- Proficiency in cash handling and accurate payment transactions.
- High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
- Basic math skills.
- Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
- Familiarity with goal- and incentive-based work environments.
- Strong performance in a fast-paced team environment.
- Effective communication with employees and customers in person, on the phone and in writing.
- Highly effective interpersonal skills for building partnerships across the organization.
- Self-motivated, competitive spirit with a desire to exceed sales goals.
- Positive and professional demeanor, strong attention to detail and problem-solving skills.
Preferred Qualifications
- Knowledge of the latest technology and devices.
- 1-5 years of sales/customer service experience.
- 1-3 years of telecommunications/wireless experience.
SRL213 2025
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Sales Representative

Posted 7 days ago
Job Viewed
Job Description
Description:
**Position Title:**
Sales Representative
**Pay Rate** :
Compensation includes base salary plus variable compensation, including commissions.
_Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in International Paper North American Container US Core, Bulk and Solid Fiber sales commission plan which has significant commission earning potential._
**Category/Shift** :
Salaried Full-Time
**Physical Location:**
Fond Du Lac/Manitowoc
**The Job You Will Perform:**
+ Responsible for professionally and effectively representing International Paper's North American Container (NAC) business in the packaging marketplace. This requires successful management of a sales territory by developing and fostering sound customer relationships.
+ Sales Representatives are responsible for generating profitable sales, largely through regular and customary in-person interactions with prospective and existing customers.
+ Examines and evaluates a customer's packaging needs and then offers recommendations to fulfill those needs while striving to meet the directives established by regional and plant management.
+ Profitably grow the business with priority strategic (high transactional to consultative mix) accounts by developing and successfully implementing Key Account Plans.
+ Enable profitable decision-making through demonstrated knowledge of; general business principles, internal financial management and industry business practices.
+ Identify and implement Value Propositions with priority customers through knowledge and application of IP corporate/business capabilities and resources.
+ Create IP advantage through continuous evaluation of market conditions, competitive environment and opportunities for innovation.
+ Should be able to travel to multiple customer sites/meetings weekly and work in a variety of environments, including client sites, trade events, etc. (50% or more of the time).
+ May act as account team leader.
**The Qualifications, Skills and Knowledge You Will Bring:**
+ BA/BS in a related field or related equivalent work experience in related field
+ 2+ years of sales experience
+ Valid driver's license is required
+ Experience working in a manufacturing environment is a plus
+ Experience in the corrugated box industry is a plus
+ Drive for results
+ Action oriented
+ Functional/technical skills
+ Customer focus
+ Learning on the fly
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Sales and Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a global producer of sustainable packaging, pulp and other fiber-based products, and one of the world's largest recyclers. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what's next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2023 were $18.9 billion. Additional information can be found by visiting internationalpaper.com.
**_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._**
**_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** ** ** **_or ._**
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Location:
FOND DU LAC, WI, US, 54935
Category: Sales & Marketing
Date: Oct 1, 2025
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Sales Representative

Posted 15 days ago
Job Viewed
Job Description
Location:
Appleton, WI, US, 54911
**Company Description:**
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Sell select products in a geographical territory and/or assigned accounts.
+ May work in a team approach and assist other sales positions with territory management and communication.
+ Participate in corporate and local campaigns.
+ Make sales calls to qualify prospects in person and over the telephone. Generate leads. Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
+ Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
+ Collaborate with various departments within the branch.
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
+ Valid driver's license, good driving record, and the ability to safely operate lift trucks for product demos.
**Preferred Qualifications**
+ Bachelor's degree in business management, marketing, entrepreneurship, professional selling, or related business program is a plus.
+ Strong communication, organizational, and time management skills.
+ Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment.
+ Intermediate computer skills including a working knowledge of Microsoft Office Suite.
+ Ability and willingness to work outside normal business hours to prepare for sales activities
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Sales Representative

Posted 15 days ago
Job Viewed
Job Description
**City:** Oshkosh
**State/Province:** WI
**Country:** United States
**Division:** Sales
**Job ID:** 13658
We're looking for ambitious individuals to join Lawson Products as Sales Representatives! If you're ready to open doors, tackle challenges, and create success stories, we have the tools and support to help you build a rewarding sales career.
**Overview**
Lawson Products is a leading distributor of maintenance and repair supplies in North America. Our mission is to build success-both for our customers and our sales team. We provide the tools, training, and culture to help you thrive in a fulfilling career.
**Key Responsibilities**
-Cold call and open new customer accounts while nurturing existing relationships
-Suggest tailored product solutions that meet customer needs and close sales
-Manage Customer inventory and deliver outstanding service
**Qualifications**
-No sales experience? No problem! We welcome individuals from all backgrounds and provide the training you need to succeed.
-Strong communication and interpersonal skills
-Resourceful with a results-driven mindset
-Strong problem-solving abilities
-Valid driver's license and reliable transportation
**Compensation and Benefits**
-Competitive salary plus commission
-Comprehensive benefits
-Paid training and ongoing career development opportunities
Ready to build a career with Lawson Products? Apply now and let us support your success!
Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Territory Sales Representative
Posted today
Job Viewed
Job Description
Territory Sales Representative:
Job Summary:
Are you financially happy in your current role? Does your current position have opportunities for growth and a rewarding career? If you need to make more money and have a pathway to career advancement, then Leaf Home is just the opportunity you've been looking for!
Target earnings of $50,000 to $100,000+
As a Leaf Home territory sales representative, you will work to provide potential customers with your expertise and education about the benefits of LeafFilter gutter protection and gutter replacement. By doing a quick home inspection from the street we will teach you how to identify potential homeowner challenges that Leaf Home has the solution for.
Primary Responsibilities:
- Generate sales leads for our outside sales team by covering an assigned territory each day, going door to door and engaging prospective customers at their home about Leaf Home products (local travel required).
- Utilize a consultative selling approach to educate consumers on the benefits of Leaf Home and gather information for the sales team to reach out and schedule an in-person product demonstration.
- Report daily results to the field management team and develop a collaborative working relationship with other sales representatives.
- Ensure a high quality and accurate representation of Leaf Home products by representing the company professionally and ensuring that potential customers have an exceptional experience.
Experience and Minimum Qualifications:
- High school diploma or equivalent.
- Valid Driver's license, a reliable personal vehicle.
- Ability to work evenings and weekends.
- Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
- Highly motivated to sell with a self-driven desire to meet and exceed goals.
- Customer focused and results oriented.
- Professional demeanor and attire.
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
Physical Demands:
- While performing the duties of this job, the employee must be able to work outdoors daily with exposure to the elements including inclement weather. Extended periods of walking / standing required.
- Field office/manufacturing/construction environment.
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Compensation package and benefits:
- Industry-best compensation package with unlimited earning potential
- Paid training
- 401k with company match
- Mileage reimbursement
- Branded apparel
- Independent work
- Individualized career development programs
- Referral Program
- Mentorship program
Travel Requirements:
- Local travel required.
Overtime/Additional Hours Requirements:
- May be requested to work overtime on evenings and weekends dependent on business need.
Diversity and Inclusion Statement:
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement:
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
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Territory Sales Representative
Posted today
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Job Description
Territory Sales Representative
We are seeking individuals interested in selling security products as a means to earning significant compensation and creating a career path in an industry that is experiencing explosive growth. Trusted by more than 60,000 customers, we've dedicated ourselves to protecting our communities and the people who call them home. We've invested in the industry's cutting-edge technology and the best in the business, to give Per Mar the competitive advantage. We are now in need of people to help protect our customers, and generate even more growth for our company.
Why Per Mar?
- Enticing Compensation Package
- GUARANTEED first year compensation of $70,000, with UPSIDE and additional compensation for quick - start sales results.
- A competitive base salary, uncapped commission, as well as sales contests and trips are all a part of our industry leading compensation package.
- Qualified Leads, Existing Customer Base and geographic territory with thousands of prospects provided - Through a combination of company provided leads and your ability to self-generate additional prospects, the opportunity for significant commission is very real.
- Dynamic & Supportive Team - We want you to succeed. We provide paid in-depth industry, technical and sales training right away, along with continuing education and various resources to enhance your success.
- Competitive Benefits - Excellent health, dental, vision and 401(k) with company match and immediate vesting. We also offer new tuition reimbursement, mileage reimbursement, and cell phone reimbursement.
As a Territory Sales Representative, you'll:
- Empower Communities - Be the face of Per Mar by establishing and nurturing relationships within your designated territory.
- Develop New Business - Via networking, prospecting, cold calling, customer referrals, leads, community involvement and any other tricks up your sleeve.
- Drive Revenue Growth - Meet/Exceed, weekly, monthly and annual sales goals.
- Provide Exceptional Service & Gain Trust - This continues long after you land a new customer. You want to keep that customer for the long haul. Set up calls and meetings to keep touch throughout the year to ensure customer satisfaction and create new sales opportunities.
- Remain Engaged- Attend sales meeting, training programs, and get involved in community events.
Who we're looking for:
- Smart, quick learners and individuals wanting to drive their career through sales. You're resilient and persistent.
- You can ask the right questions and do more listening than talking. You understand a customer or prospect's pain points and then have the ability to clearly convey Per Mar's solution.
- No previous security industry experience? No problem. You will research and learn Per Mar's products and services until you feel comfortable. Thorough training is provided, and refreshers are given when needed.
- Self-assuredness and confidence never hurt either. You have the drive; we have the opportunity!
Qualifications:
- Driven & Results-Oriented - sales experience can be a plus, but is not required.
- Valid Driver's License - Paired with a good driving record.
- Specified License Approval - Must be able to obtain specified license(s) to perform work in the security industry according to the rules and regulations prescribed by the State(s) where this position travels.
- High School Diploma/GED - Bachelor's degree from four-year college or university is preferred but not required
Territory Sales Representative

Posted 15 days ago
Job Viewed
Job Description
2015 W Spencer St, Appleton, Wisconsin 54914
_TruGreen accepts applications on an ongoing basis._
**Job Description**
**TruGreen® Neighborhood Lawn Territory Sales Representative**
Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
We know there is no business without the people behind our brand that make it - and our services - a reality. You play a critical role in contributing to a high-performing team.
At TruGreen, we are committed to our customers, our teams, our values and the science of lawn care. A career with TruGreen is a career full of new opportunities to learn and take pride in your work.
#BeTruGreen and find yourself with a satisfying and rewarding career.
**What's In it for YOU!**
+ A job that keeps it interesting-no two days are alike, and you get to work outside instead of inside a stuffy office
+ Opportunities to grow your career
+ Competitive wages - guaranteed weekly base compensation, start earning immediately
+ Average income is $875 - $1,200/week (based on an annual salary plus average commissions earned for qualifying representatives)
+ Awesome teammates who are dedicated to our values, customers, lawn science and YOU!
+ Affordable Health, Dental, and Vision Insurance Plans
+ Financial health resources, including 401k
+ Training & Development
+ Paid Time Off/Sick Leave
**Your Responsibilities**
As a TruGreen Territory Sales Representative, you can use your people skills to help new and existing customers find the right lawn care maintenance plans, both at people's homes and/or by phone. If you are focused, goal oriented, and have great communication skills, then this is the role for you!
**Job Requirements**
+ Experience working in a customer facing role is preferred.
+ Must be a gifted storyteller with an awesome personality who will make quality sales for TruGreen.
+ Reliable vehicle to transport yourself from the branch to property visits is required (mileage reimbursement OR car allowance is available).
+ Valid, current driver's license required; subject to pre-employment Motor Vehicle Record check, and proof of insurance required.
As America's number one lawn care company, TruGreen® is dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can _Live Life Outside_ .
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,