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Impact is hiring a Technical Account Management (TAM) Manager for our Nationally ranked Best and Brightest Workplace! Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.

Join a high-performing Managed Services Provider (MSP) as the Technical Account Management (TAM) Manager, where you will lead a team of client-facing TAMs dedicated to delivering exceptional service and driving effective life cycle management of customer environments. This role provides the opportunity to scale and mature the TAM program, enhance client satisfaction, and ensure consistency in service delivery across onboarding, maintenance, and technology evolution phases. As a leader within the Service Delivery organization, you will help improve client retention, ensure operational alignment, and support long-term customer value through proactive oversight and engagement. The TAM Manager is not a remote or hybrid role and is required to be on-site at an Impact location.

Team Leadership & Development

• Lead, mentor, and coach the TAM team to meet performance, engagement, and development goals
• Manage hiring, onboarding, and professional development of TAMs
• Conduct regular performance reviews and provide ongoing feedback
• Ensure TAMs maintain technical ownership over customer environments and drive proactive service outcomes
• Review technical deliverables and reports to validate quality, consistency, and value

Program Strategy & Execution

• Define and evolve TAM service delivery frameworks, KPIs, and best practices
• Drive standardization in client engagement processes, documentation, and reporting
• Collaborate cross-functionally with vCIOs, Service Delivery, Sales, and Operations
• Monitor TAM workload capacity and ensure proper client coverage and prioritization
• Partner with leadership to forecast staffing needs based on client growth and service demands

Client Relationship Management

• Oversee TAM support for assigned client portfolios to ensure satisfaction and retention
• Ensure timely and effective delivery of strategic reviews, PBRs, and technical alignment documentation
• Act as an escalation point for high-impact client issues, interfacing with Service Desk, vCIO, and Senior Leadership to resolve quickly and effectively

Process Improvement & Reporting

• Analyze team performance and client engagement metrics; identify and implement improvements
• Track customer health scores, service trends, and contract adherence
• Report on TAM activities, customer sentiment, and program impact to senior leadership

Experience

• 5-7 years in IT client-facing roles within an MSP or similar environment
• 3+ years of experience managing technical engineers within a service delivery team
• Proven success in driving client satisfaction and retention through strategic engagement

Technical & Business Acumen

• Strong understanding of IT infrastructure, managed services, and cybersecurity best practices
• Ability to translate technical concepts into business value for non-technical stakeholders
• Familiarity with PSA/RMM tools (e.g., HaloPSA, Knowbe4, N-central, Datto, etc.)

Leadership & Communication

• Excellent communication, leadership, and conflict resolution skills
• Ability to manage priorities in a fast-paced, service-oriented environment
• Strong customer service orientation and professional presence in client interactions

Education & Certifications

• Bachelor's degree in Information Technology, or equivalent industry experience.
• ITIL Foundation, or other relevant certifications are a plus

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation : We embrace change because innovation lives outside the comfort zone.
• Passion : We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty : We are fiercely transparent and consistently honest.
• Fun : We fuel work with fun, knowing life's too short for boring.
• Low Ego : We champion ideas over titles, because brilliance knows no rank.
• One Team : We win as a team, we lose as a team, we are one team.

Benefits

• 20 days of PTO plus 12+ paid holidays
• Flexible Sick Day Policy
• Paid Parental Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) discretionary match & retirement plans
• Continued education reimbursement
• On-going training & development opportunities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $125,000- $140,000 plus the potential to participate in bonus plans.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!

Now Hiring: Account Manager (Inside Sales)

Base of $40,000 and total annual 1st year compensation of $0-70K+

ProSource’s mission is to help our trade pro members and their customers complete successful projects. As an Account Manager (Inside Sales Professional), you will be eager to learn and excited for the chance to help other businesses tap into the growth solutions that ProSource can provide.

We are not retail and do not operate like retail. The beauty of wholesale is that RELATIONSHIPS are our business. Your determination, charisma, and hunger will make all the difference in your success. We take our job seriously, but we have fun! We don’t operate under retail hours, so you can expect a great work-life balance alongside a team that will have your back will and provide you with the tools you need to succeed.

Like what you hear so far? Here’s the nitty-gritty… This position location is at the ProSource of Naperville. You will be paid a competitive base salary plus commissions and monthly bonus opportunities. Your first-year total compensation should be $50,000- 0,000. You will receive a benefits package that includes healthcare, retirement, and paid time off.

What you’ll do:

• Build and maintain positive relationships with current Trade Pro Members and their clients to make ProSource their primary source for flooring and cabinets.
• Proactively (and consistently) reach out to trade pros that are not currently doing business with ProSource and help them understand how ProSource and become their partner & grow their business through membership.
• Be curious by asking questions and understanding your member's or your prospect’s business, growth goals, and their current projects so that you can provide solutions for them and what separates you from their competition.
• Consistently deliver an exceptional customer experience for your trade pros and their clients.
• Learn and stay on top of the industry products, key home remodeling trends, and industry news by leveraging our extensive training opportunities, including online and classroom training, and vendor reps and events.
• Maintain and update our CRM system with information about your members and prospects.
• Have a sense of urgency and motivation to meet and exceed goals.
• Build strong partnerships with the showroom team.
• Have a positive attitude and enjoy your job!

You might be a great match if you have:

• A High School diploma or GED
• Excellent customer service and presentation skills
• Strong verbal and written communication skills
• Previous flooring/flooring sales experience is required
• Proficient in Microsoft Office
• A general understanding of technology and the internet (using mobile devices, apps, and internet searches)

All about ProSource:

ProSource Wholesale is one of the largest flooring companies in the country with 145+ showrooms across the United States and Canada with new showrooms opening each year. Our showrooms are staffed by teams of professionals who are experts in residential and commercial products, and our products don't end at just flooring; we provide everything from cabinets to bathtubs and are recognized as an industry leader!

So, if you’re up for the dare to expand your career and help grow other businesses in your community, reach out to join our ProSource family today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Sr. Account Manager drives retention and growth through development of account strategies and business relationships with external clients. In this role, the focus will be on delivering best-in-class service to clients, leading and managing internal and external relationships, as well as developing new business from existing clients. The ability to proactively identify client's needs and establish proactive plans will be key in this role. This role will conduct customer consultations, lead applicable negotiations and work with internal partners to support client commitments & contractual deliverables.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Operational Management:
  
  • Facilitate/leads all operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed on
  • Ability to define, create, execute and train on process improvements and industry best practices
  • Lead 1/1 readiness activities; lead daily 1/1 updates/progress reports with client and internal functional partners
  • Create & facilitate training of all OptumRx client-facing systems & tools
  • Able to initiate end-to-end operational readiness project plans, including identifying task duration, sequence, team resourcing, and dependencies of tasks while successfully managing projects to full execution
  • Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Leads resolution of all escalated requests by working with the Operations Service Team, and conducting customer consultations as required
  • Develop and maintain solid relationship with internal partners in Operations Service Team to manage customer service experience
  • Coordinate activities to support impact reporting, root cause analysis, and full remediation
  • Ability to develop, negotiate, analyze, interpret, and implement SOPs and reporting
  • Proactively identifies and leads Process Improvements based on client feedback and/or internal breakdowns/hurdles
  • Able to initiate end-to-end operational readiness project plans and successfully manage projects to full execution
  • Recognizes cost avoidance opportunities and offers solutions
  • Serves as a mentor to Account Manager and CSM roles
  • Seeks stretch opportunities to expand knowledge and skillsets
  
  
• Client Relationship Management:
  • Establish and maintain solid and appropriate relationships with customers to maintain consistency and drive client satisfaction
  • Maintain client action logs and facilitate regular cadence of discussions to review
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps as necessary
  • Demonstrate a high level of knowledge pertaining to the customer's specific benefit design
  • Ability to develop, negotiate, interpret/translate, communicate, and execute client requirements
  • Ability to recognize, anticipate and manage downstream impacts to ensure project success/client satisfaction
  • Demonstrates a high level of industry knowledge; seen as a consultative resource focused on best practices and optimal outcomes
  
  
  
  

Competencies:

Behavioral

• Critical thinking
• Problem solving
• Conflict resolution (internal & external)
• Solid written and verbal communication skills
• Project Management
• Strategic consultation

Technical

• Chief of Staff responsibilities
• Proficient in Microsoft applications
• Has experience with using PBM tools to drive operational activities (reporting tools, issue management tools, claims adjudication, etc.); able to teach tools to others

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of external client-facing Healthcare Account Management
• 3+ years of Project Management experience (PBM/Health Plan preferred)
• 3+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
• Experience with 1.1 PBM client readiness
• Med D/Medicaid; has experience with CMS and their relation to the pharmacy benefit
• Material creation and presentation facilitation for executive audience
• Solid experience with leading and developing large project timelines and cross functional project teams, to meet project deadline
• Proven ability to coordinate and execute with internal partners mitigation strategies and issue management resolution

Preferred Qualifications:

• 3+ years PBM project management experience
• Governance PMO experience
• Experience with Microsoft Project or Smartsheets
• Experience in Service Now Dashboards
• KPI creation, measuring and reporting
• Experience and understanding of PBM Client impact reporting, root cause analysis and full remediation
• Med D/Medicaid; understands CMS compliance requirements & relationship to STAR ratings, delivers guidance memos to client; leads activities related to Corrective Action Plans (CAPs); provide consultative support to our clients

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

If you're looking for your next dream job, consider this one in BMO's Enterprise Risk Group where every colleague helps protect and grow the bank by providing independent review and oversight of enterprise-wide risks, working together to maintain a risk management framework and fostering a strong risk culture. #ERPMDreamJobs

Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls. Troubleshoots and resolves routine problems according to policies, standard procedures, schedules, and deadlines and maintains audit trails, or escalates non-routine problems.

• Provides advice and guidance to assigned business/group on implementation of solutions.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Ensures alignment between stakeholders.

• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.

• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Leads or participates in defining the communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels.

• Provides input into the planning and implementation of operational programs.

• Recommends changes in procedures and resources.

• Compiles, copies, sorts, and files records of office activities and business transactions.

• Administers a filing system to ensure the availability of business and operational reports, forms, and other documentation.

• Creates, maintains, and enters information into databases.

• Schedules meetings and coordinates applicable audio-visual equipment, catering, room setup, and conference calls.

• Answers central phone lines or mailbox, responds to and resolves or escalates inquiries for resolution

• Supports the development of tailored messaging by writing, editing, and distributing communications materials (e.g. correspondence, agendas, presentations, proposals, reports, bulk emails, and policies and procedures) and dispatching outgoing communication.

• Processes modifications and updates to departmental procedures for manager's approval, ensuring new information and procedures are provided to the team.

• Liaises with internal business units and external vendors to coordinate and implement changes to premises to accommodate incoming and outgoing staff and contractors (e.g. relocations, office planning and new furniture requirements) with minimal interruptions to business operations.

• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently on a range of complex tasks, which may include unique situations.

• Broader work or accountabilities may be assigned as needed. Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Solid knowledge and understanding of the business unit's key products and services, processes, and controls.

• Strong understanding of the business unit's risk and regulatory requirements.

• Solid knowledge and understanding of routine procedures and/or processes of the work team.

• Solid knowledge of transactional documentation types, workflow priorities, and deadlines of processing areas that interact with the business unit.

• Technical proficiency gained through education and/or business experience.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

This position is located in Chicago, IL

Salary:

$57,500.00 - $106,500.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Application Deadline:08/17/2025 Address:320 S Canal Street. Job Family Group:Business Management. If youre looking for your next dream job, consider this one in BMOs Enterprise Risk Group where every colleague helps protect and grow the bank by pro Data Analyst, Management, Business Operations, Analyst, Account, Support, Technology, Banking