5 Sales Production Consultant jobs in Fall City

Process Improvement Specialist

Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.

Key job responsibilities:

• Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns organization that are business critical.
• Supports from medium to large complex, cross-functional strategic projects and opportunities.
• Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
• Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
• Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and/or organization goals. Improves efficiency.
• Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
• Possesses relevant understanding and experience on processes and workflow.
• The role requires working from an Amazon facility for five days a week.

About the team:

Resolutions Customer Experience (RCX) is a team within WW RR&S that is dedicated to improving the returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.

Were looking for someone who has a passion for working in a cross-functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.

Description
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes, launching global programs, deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
- Works across team(s) to drive improvements to implement solutions for customer, cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
- Supports from medium to large complex, cross-functional strategic projects and opportunities.
- Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
- Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then roll-out worldwide.
- Deliver multiple projects in program area or large, challenging projects that may involve multiple disciplines in a fast-paced environment to meet business and / or organization goals. Improves efficiency.
- Identifies and tackles hard problems (e.g., complex, ambiguous, undefined, have significant business or security risk), resolves issues and initiates corrective action as appropriate.
- Possesses relevant understanding and experience on processes and workflow.
- The role requires working from an Amazon facility for five days a week.
About the team
Resolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.
We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.
Basic Qualifications
- Bachelor's degree or higher.
- 5+ years of relevant experience in either business consulting, supply chain, transportation, logistics, retail, or similar field
- High analytical and rigorous approach to problem solving skills: able to produce, interpret and draw conclusions from data.
- Cross-functional project management experience.
- Skilled at gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
Preferred Qualifications
- Master's degree / MBA preferred.
- Certifications in Six Sigma and Lean.
- Prior experience as a Lean or Six Sigma mentor.
- Bachelor's degree in Engineering, Operations, or related field.
- Experience with data visualization tools like Tableau and/or experience with SQL & QuickSight
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $102,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, zero defects, and zero emissions - to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon's products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth's most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
In this role, you will be developing training and instructions, translating business objectives into operational process content, configuring the returns processing tools to meet business goals and impact Associate Experience in a positive way. You will work with both business and operational partners to standardize processes, workstations, training, and item evaluation instructions. You will develop global Amazon processes, identify content improvement opportunities, devise strategies and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned and damaged items. You will be a caretaker for global best practice sharing and documentation. You will develop subject matter expertise in our attribute based evaluation system, identifying top opportunities enabling generalists to become specialists.
Basic Qualifications
2+ years of program or project management experience
Bachelor's degree or equivalent
Experience with Excel
Ability to travel 15%
Experience using analytical skills to solve operational challenges
Experience managing multiple projects and competing priorities
Experience using data and metrics to drive recommendations
Track record of taking ownership and driving results
Preferred Qualifications
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience with SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Prior experience in a business or operations role
Strong written and verbal communication skills
Teamwork mentality and willingness to roll up one's sleeves to get the job done.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $112,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
As the Zero Waste Process Improvement Specialist- Payments and Data Analysis, US Donations or Recycle, you will be the primary point of contact for payments, purchase orders, and funding approvals. You will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors and internal teams. You will also identify continuous improvement by diving into recycling and donations data to identify trends and surface opportunities to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.
Key job responsibilities
- Own and optimize the team's standard work programs including data management/queries, cost optimization (transportation, grants, disposal charges, and sorting fees), waste reporting, and inventory tracking
- Process and track all purchase orders (POs), pre-approved spending requests, invoices, funding requests, ect
- Audit vendor reporting and reconciliation to surface trends and outlier data
- Monitor and report on revenue metrics and track commodity rates
- Handle Accounts Receivable (AR) and Accounts Payable (AP) responsibilities
- Drive process automation and standardization initiatives to improve operational efficiency
- Maintain accurate project tracking and status updates through Asana, ensuring timeline adherence and stakeholder communication
- Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires
A day in the life
You will get the opportunity to work cross-functionally with Site Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) vendors of Amazon. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.
About the team
As a member of the US Recycle, Donations, and Zero Waste team, you will get to work in a team environment, where everyone works to support one another to achieve our goals of zero cost of returns and zero waste. While you will have your own goals and objectives, we tend to work collaboratively as necessary and have mechanisms in place to track your projects, goals and business performance.
Basic Qualifications
- Experience managing accounts receivable and accounts payable
- Experience with large scale data analysis with a history of identifying trends and inventing and simplifying mechanisms
- Experience gaining funding approvals, pre-approved spending requests, and invoice generation
- Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)
- Good communication skills both verbal and writing (ability to communicate clear and coherent narratives)
- Ability to travel as needed (up to 65%)
Preferred Qualifications
- 2+ years of program or product management experience with a focus on payments, invoicing and data analysis
- Advanced Excel (Macros/VBA)
- Experience in MS Access and SQL
- Knowledge of visualization tools like QuickSight, Tableau etc.
- Experience in mixed material recycling or nonprofit support
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $102,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.