2 Sales Targets jobs in Tampa
Senior Sales Performance Manager - Tampa
33603 Tampa, Florida
WTW
Posted today
Job Viewed
Job Description
**Description**
**Who we are:**
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leaders, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle - " _Be Real"_ - that means being genuine, keeping your word, and having the courage to make tough decisions. Our " _Be Real"_ values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
We are currently seeking a highly motivated and skilled professional to join our Sales Center team as a **Senior Sales Performance Manager.**
**How the Position Works**
The **Senior Sales Performance Manager** is responsible for driving performance, development, and quality outcomes across a team of sales agents. This leader plays a critical role in coaching for continuous improvement, ensuring compliance with quality standards, and creating a high-performance culture focused on customer satisfaction and productivity.
**Key Responsibilities include:**
+ Directly manage and support a team of Member Care Representatives to deliver outstanding customer service and meet performance goals.
+ Coach, mentor, and develop team members through regular feedback, one-on-ones, performance reviews, and tailored development plans.
+ Monitor team performance, ensuring adherence to KPIs such as call quality, productivity, customer satisfaction (CSAT), and compliance metrics.
+ Identify training needs and partner with internal teams to deliver targeted training programs.
+ Drive a performance-driven culture by setting clear goals, recognizing achievements, and addressing performance concerns proactively.
+ Participate in the hiring, onboarding, and continuous development of new team members.
+ Collaborate cross-functionally with Quality Assurance, Training, and Workforce Management to optimize team performance.
+ Provide regular reporting and insights on team metrics, identifying trends and recommending actions to improve results.
+ Lead performance improvement plans (PIPs) when necessary and maintain accurate performance documentation.
+ Support change management initiatives and communicate updates clearly to ensure team alignment.
+ Take ownership of special projects or initiatives assigned.
+ This position requires working in an office five days per week and on the weekends as needed, especially during Annual Enrollment Period (AEP).
**Qualifications**
**What you need to be successful:**
+ Bachelor's degree or equivalent work experience.
+ 3+ years of call center leadership experience required.
+ 3-5 years of experience in a direct supervisory role
+ Prior experience coaching and managing performance of customer service or sales teams.
+ Experience launching or scaling new teams, programs, or initiatives is a strong plus.
+ Strong interpersonal and communication skills, with the ability to lead, coach, and influence others effectively.
+ Self-motivated with a proven ability to drive performance while maintaining high standards of quality and service.
+ Detail-oriented with strong organizational and problem-solving skills.
+ Strong analytical and conflict resolution skills.
+ Adept at managing through change in a fast-paced, high-volume environment.
+ Understanding life insurance, Medicare and Medicaid regulations and healthcare industry best practices a plus
TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet (
**Who we are:**
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America's largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leaders, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle - " _Be Real"_ - that means being genuine, keeping your word, and having the courage to make tough decisions. Our " _Be Real"_ values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
We are currently seeking a highly motivated and skilled professional to join our Sales Center team as a **Senior Sales Performance Manager.**
**How the Position Works**
The **Senior Sales Performance Manager** is responsible for driving performance, development, and quality outcomes across a team of sales agents. This leader plays a critical role in coaching for continuous improvement, ensuring compliance with quality standards, and creating a high-performance culture focused on customer satisfaction and productivity.
**Key Responsibilities include:**
+ Directly manage and support a team of Member Care Representatives to deliver outstanding customer service and meet performance goals.
+ Coach, mentor, and develop team members through regular feedback, one-on-ones, performance reviews, and tailored development plans.
+ Monitor team performance, ensuring adherence to KPIs such as call quality, productivity, customer satisfaction (CSAT), and compliance metrics.
+ Identify training needs and partner with internal teams to deliver targeted training programs.
+ Drive a performance-driven culture by setting clear goals, recognizing achievements, and addressing performance concerns proactively.
+ Participate in the hiring, onboarding, and continuous development of new team members.
+ Collaborate cross-functionally with Quality Assurance, Training, and Workforce Management to optimize team performance.
+ Provide regular reporting and insights on team metrics, identifying trends and recommending actions to improve results.
+ Lead performance improvement plans (PIPs) when necessary and maintain accurate performance documentation.
+ Support change management initiatives and communicate updates clearly to ensure team alignment.
+ Take ownership of special projects or initiatives assigned.
+ This position requires working in an office five days per week and on the weekends as needed, especially during Annual Enrollment Period (AEP).
**Qualifications**
**What you need to be successful:**
+ Bachelor's degree or equivalent work experience.
+ 3+ years of call center leadership experience required.
+ 3-5 years of experience in a direct supervisory role
+ Prior experience coaching and managing performance of customer service or sales teams.
+ Experience launching or scaling new teams, programs, or initiatives is a strong plus.
+ Strong interpersonal and communication skills, with the ability to lead, coach, and influence others effectively.
+ Self-motivated with a proven ability to drive performance while maintaining high standards of quality and service.
+ Detail-oriented with strong organizational and problem-solving skills.
+ Strong analytical and conflict resolution skills.
+ Adept at managing through change in a fast-paced, high-volume environment.
+ Understanding life insurance, Medicare and Medicaid regulations and healthcare industry best practices a plus
TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet (
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0
Sales Performance Management Senior Consultant
33603 Tampa, Florida
Deloitte
Posted today
Job Viewed
Job Description
Sales Performance Management Senior Consultant
Customer is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That's the power of driving disruption. That's Customer.
Recruiting for this role ends on May 31, 2026.
Work you'll do
As a Senior Consultant, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue.
Responsibilities include, but are not limited to:
+ Helping companies maximize the return for their digital sales enablement and sales operations infrastructure investment
+ Working with Sales and Operations leaders to deliver the best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
+ Preparing for and leading Discovery workshops to document and validate detailed user stories
+ Addressing sales planning and/or sales compensation issues across different business sectors
+ Offering end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
+ Acting in a mentoring capacity to support the career development of other colleagues
+ Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
+ Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
The team
Our Sales & Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
+ Customer Operations | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes
+ Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
+ Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients
Qualifications
Required
+ Minimum of five (5) years of experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
+ Minimum of four (4) years of experience designing and configuring solutions in Anaplan, Varicent, Pigment, or SAP Commissions
+ Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve
+ Limited immigration sponsorship may be available
+ Bachelor's Degree (BS or BA)
Preferred
+ Previous "Big 4" experience
+ Experience implementing other SPM platforms (Oracle Fusion Incentive Compensation, Xactly, Captivate IQ)
+ Advanced degree in related specialization area
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000 to $231,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Customer is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That's the power of driving disruption. That's Customer.
Recruiting for this role ends on May 31, 2026.
Work you'll do
As a Senior Consultant, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue.
Responsibilities include, but are not limited to:
+ Helping companies maximize the return for their digital sales enablement and sales operations infrastructure investment
+ Working with Sales and Operations leaders to deliver the best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
+ Preparing for and leading Discovery workshops to document and validate detailed user stories
+ Addressing sales planning and/or sales compensation issues across different business sectors
+ Offering end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration support
+ Acting in a mentoring capacity to support the career development of other colleagues
+ Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
+ Contributing to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
The team
Our Sales & Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
+ Customer Operations | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes
+ Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
+ Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients
Qualifications
Required
+ Minimum of five (5) years of experience as a Business Analyst, Systems Consultant, or Compensation Analyst for a mid-to-large sized organization; or, direct consulting experience
+ Minimum of four (4) years of experience designing and configuring solutions in Anaplan, Varicent, Pigment, or SAP Commissions
+ Ability to travel at least 50% of the time on average based on the work you do and the clients and industry/ sectors you serve
+ Limited immigration sponsorship may be available
+ Bachelor's Degree (BS or BA)
Preferred
+ Previous "Big 4" experience
+ Experience implementing other SPM platforms (Oracle Fusion Incentive Compensation, Xactly, Captivate IQ)
+ Advanced degree in related specialization area
Information for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000 to $231,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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