47 Salesforce Support jobs in the United States

• Act as the primary point of contact for Salesforce production support, managing and resolving tickets across various business units.
• Triage and prioritize support tickets based on urgency and impact.
• Conduct root cause analysis and apply critical thinking to solve complex problems.
• Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
• Collaborate closely with business users, analysts, and developers to understand issues and enhancements.
• Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
• Follow Salesforce best practices for security, scalability, and performance.
• Document processes, resolutions, and recurring issues for knowledge management and training purposes.
• Suggest and implement improvements to Salesforce processes to reduce ticket volume and enhance efficiency.
• Monitor Salesforce system performance and proactively address potential issues.
• Participate in off-hours support as needed.

• Act independently; Decision-making within Company policy.

• N/A

• 5+ years of hands-on Salesforce development and production support experience.
• Experience working with Service Cloud, Sales Cloud, and other Salesforce instances in an enterprise environment.
• Proven ability to triage, resolve, and document technical issues.
• Excellent analytical skills - ability to identify trends and propose preventative measures.
• Ability to design and implement processes for intake and management of enhancement/configuration requests.
• Strong communication and collaboration skills across technical and non-technical teams.
• Salesforce certifications are a plus (e.g., Platform Developer I/II, Administrator).
• Strong problem-solving skills and the ability to think critically.
• Ability to work independently and as part of a team.

• Experience with Salesforce Lightning, Apex, and Visualforce is preferred.
• Familiarity with Salesforce best practices and data management.

• Oral and written communications.
• Ability to listen.
• Ability to transmit information.
• Interpersonal communications.
• Ability to work in a team.
• Detailed oriented.
• Organized.
• Problem solving abilities.

• Bachelor's degree in business, engineering, or technology or equivalent experience.

• N/A

• Personal computer, copier, phone, and other typical office equipment

• Hours may vary and will require some evening work; frequently requires working 40-45 hours/week depending on business needs.

• Occasional travel to branch offices or seminars may be required.

• Digital dexterity and hand/eye coordination in operation of office equipment" to "Digital dexterity and hand-eye coordination in the operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to another.

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms.

We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills.

Key Responsibilities:

• Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management.
• Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs.
• Build and maintain strong relationships with business stakeholders and Salesforce user groups.
• Effectively communicate with users and stakeholders across all management levels regarding issues and escalations.
• Collaborate with support teams to identify potential improvements in systems and processes.
• Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery.
• Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects.
• Assist support teams in estimating effort and timing for enhancements and new features based on business requirements.
• Coordinate efforts with the Centralized Release Management team for deployment to production.
• Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification.

Key Skills and Requirements:

• A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud.
• Proficiency in customizing and configuring Salesforce cloud components.
• Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization.
• Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components.
• Familiarity with web-based interfaces and APIs using Apex code and web services.
• Exceptional analytical skills with previous experience in production support environments.
• Proven problem-solving strengths and the ability to swiftly recover business operations.
• Commitment to a culture of continuous improvement.
• Outstanding customer service competencies combined with experience in collaborative settings.
• Effective communication skills to interact with users, executives, and senior leaders.
• Proficiency in prioritizing and executing tasks efficiently.

This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience.

What We Offer:

• Join a dynamic global organization focused on innovation and transformation.
• Access to a supportive environment where you can express your thoughts and feedback authentically.
• Global networking with over 26,000 colleagues across 52 countries.
• Be part of a diverse and inclusive team that celebrates differences.
• Competitive total rewards package to support your career, family, wellness, financial security, and retirement.

Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you require special accommodations due to a physical or mental disability, please let us know via email.

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms.

We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills.

Key Responsibilities:

• Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management.
• Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs.
• Build and maintain strong relationships with business stakeholders and Salesforce user groups.
• Effectively communicate with users and stakeholders across all management levels regarding issues and escalations.
• Collaborate with support teams to identify potential improvements in systems and processes.
• Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery.
• Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects.
• Assist support teams in estimating effort and timing for enhancements and new features based on business requirements.
• Coordinate efforts with the Centralized Release Management team for deployment to production.
• Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification.

Key Skills and Requirements:

• A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud.
• Proficiency in customizing and configuring Salesforce cloud components.
• Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization.
• Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components.
• Familiarity with web-based interfaces and APIs using Apex code and web services.
• Exceptional analytical skills with previous experience in production support environments.
• Proven problem-solving strengths and the ability to swiftly recover business operations.
• Commitment to a culture of continuous improvement.
• Outstanding customer service competencies combined with experience in collaborative settings.
• Effective communication skills to interact with users, executives, and senior leaders.
• Proficiency in prioritizing and executing tasks efficiently.

This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience.

What We Offer:

• Join a dynamic global organization focused on innovation and transformation.
• Access to a supportive environment where you can express your thoughts and feedback authentically.
• Global networking with over 26,000 colleagues across 52 countries.
• Be part of a diverse and inclusive team that celebrates differences.
• Competitive total rewards package to support your career, family, wellness, financial security, and retirement.

Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you require special accommodations due to a physical or mental disability, please let us know via email.

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms.

We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills.

Key Responsibilities:

• Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management.
• Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs.
• Build and maintain strong relationships with business stakeholders and Salesforce user groups.
• Effectively communicate with users and stakeholders across all management levels regarding issues and escalations.
• Collaborate with support teams to identify potential improvements in systems and processes.
• Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery.
• Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects.
• Assist support teams in estimating effort and timing for enhancements and new features based on business requirements.
• Coordinate efforts with the Centralized Release Management team for deployment to production.
• Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification.

Key Skills and Requirements:

• A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud.
• Proficiency in customizing and configuring Salesforce cloud components.
• Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization.
• Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components.
• Familiarity with web-based interfaces and APIs using Apex code and web services.
• Exceptional analytical skills with previous experience in production support environments.
• Proven problem-solving strengths and the ability to swiftly recover business operations.
• Commitment to a culture of continuous improvement.
• Outstanding customer service competencies combined with experience in collaborative settings.
• Effective communication skills to interact with users, executives, and senior leaders.
• Proficiency in prioritizing and executing tasks efficiently.

This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience.

What We Offer:

• Join a dynamic global organization focused on innovation and transformation.
• Access to a supportive environment where you can express your thoughts and feedback authentically.
• Global networking with over 26,000 colleagues across 52 countries.
• Be part of a diverse and inclusive team that celebrates differences.
• Competitive total rewards package to support your career, family, wellness, financial security, and retirement.

Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you require special accommodations due to a physical or mental disability, please let us know via email.

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms.

We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills.

Key Responsibilities:

• Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management.
• Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs.
• Build and maintain strong relationships with business stakeholders and Salesforce user groups.
• Effectively communicate with users and stakeholders across all management levels regarding issues and escalations.
• Collaborate with support teams to identify potential improvements in systems and processes.
• Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery.
• Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects.
• Assist support teams in estimating effort and timing for enhancements and new features based on business requirements.
• Coordinate efforts with the Centralized Release Management team for deployment to production.
• Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification.

Key Skills and Requirements:

• A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud.
• Proficiency in customizing and configuring Salesforce cloud components.
• Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization.
• Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components.
• Familiarity with web-based interfaces and APIs using Apex code and web services.
• Exceptional analytical skills with previous experience in production support environments.
• Proven problem-solving strengths and the ability to swiftly recover business operations.
• Commitment to a culture of continuous improvement.
• Outstanding customer service competencies combined with experience in collaborative settings.
• Effective communication skills to interact with users, executives, and senior leaders.
• Proficiency in prioritizing and executing tasks efficiently.

This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience.

What We Offer:

• Join a dynamic global organization focused on innovation and transformation.
• Access to a supportive environment where you can express your thoughts and feedback authentically.
• Global networking with over 26,000 colleagues across 52 countries.
• Be part of a diverse and inclusive team that celebrates differences.
• Competitive total rewards package to support your career, family, wellness, financial security, and retirement.

Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you require special accommodations due to a physical or mental disability, please let us know via email.

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms.

We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills.

Key Responsibilities:

• Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management.
• Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs.
• Build and maintain strong relationships with business stakeholders and Salesforce user groups.
• Effectively communicate with users and stakeholders across all management levels regarding issues and escalations.
• Collaborate with support teams to identify potential improvements in systems and processes.
• Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery.
• Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects.
• Assist support teams in estimating effort and timing for enhancements and new features based on business requirements.
• Coordinate efforts with the Centralized Release Management team for deployment to production.
• Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification.

Key Skills and Requirements:

• A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud.
• Proficiency in customizing and configuring Salesforce cloud components.
• Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization.
• Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components.
• Familiarity with web-based interfaces and APIs using Apex code and web services.
• Exceptional analytical skills with previous experience in production support environments.
• Proven problem-solving strengths and the ability to swiftly recover business operations.
• Commitment to a culture of continuous improvement.
• Outstanding customer service competencies combined with experience in collaborative settings.
• Effective communication skills to interact with users, executives, and senior leaders.
• Proficiency in prioritizing and executing tasks efficiently.

This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience.

What We Offer:

• Join a dynamic global organization focused on innovation and transformation.
• Access to a supportive environment where you can express your thoughts and feedback authentically.
• Global networking with over 26,000 colleagues across 52 countries.
• Be part of a diverse and inclusive team that celebrates differences.
• Competitive total rewards package to support your career, family, wellness, financial security, and retirement.

Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you require special accommodations due to a physical or mental disability, please let us know via email.

At Iron Mountain, we understand that impactful work positively influences our customers, employees, and the environment. If you're ready to embark on a rewarding career or take the next step, we invite you to explore how you can enhance your work experience with us. As a leader in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art logistics, we proudly serve over 225,000 customers globally, ensuring the safe preservation of invaluable assets and adhering to data privacy norms.

We are on the lookout for a dynamic Salesforce Developer to join our Salesforce platform support operations team. This role demands a hands-on approach and in-depth knowledge of the Salesforce platform across various modules, specifically Sales, Service, and Revenue Cloud. The ideal candidate will also possess robust development and support skills.

Key Responsibilities:

• Troubleshoot and resolve issues reported on the Production Salesforce Platform in alignment with service delivery management.
• Monitor incidents logged via ServiceNow to ensure operations meet predefined SLAs.
• Build and maintain strong relationships with business stakeholders and Salesforce user groups.
• Effectively communicate with users and stakeholders across all management levels regarding issues and escalations.
• Collaborate with support teams to identify potential improvements in systems and processes.
• Work alongside Scrum Teams and Product Owners to facilitate the onboarding of new features into service delivery.
• Provide technical insight to Product Owners and stakeholders in discussions with developers and Solution Architects.
• Assist support teams in estimating effort and timing for enhancements and new features based on business requirements.
• Coordinate efforts with the Centralized Release Management team for deployment to production.
• Adhere to Salesforce best practices like error handling, trigger design patterns, and Bulkification.

Key Skills and Requirements:

• A minimum of 6 years of experience with Salesforce cloud components, including Sales, Service, and Revenue Cloud.
• Proficiency in customizing and configuring Salesforce cloud components.
• Strong background in Salesforce governor limits, Lightning UI, Apex, and performance optimization.
• Experience developing Salesforce modules, dashboards, and interfaces using VisualForce, Apex, and Salesforce Lightning components.
• Familiarity with web-based interfaces and APIs using Apex code and web services.
• Exceptional analytical skills with previous experience in production support environments.
• Proven problem-solving strengths and the ability to swiftly recover business operations.
• Commitment to a culture of continuous improvement.
• Outstanding customer service competencies combined with experience in collaborative settings.
• Effective communication skills to interact with users, executives, and senior leaders.
• Proficiency in prioritizing and executing tasks efficiently.

This role requires a BS/BA degree in Computer Science, Information Technology, Information Security, or a related field, or equivalent experience.

What We Offer:

• Join a dynamic global organization focused on innovation and transformation.
• Access to a supportive environment where you can express your thoughts and feedback authentically.
• Global networking with over 26,000 colleagues across 52 countries.
• Be part of a diverse and inclusive team that celebrates differences.
• Competitive total rewards package to support your career, family, wellness, financial security, and retirement.

Iron Mountain is committed to a policy of equal employment opportunity. We hire without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

If you require special accommodations due to a physical or mental disability, please let us know via email.