70 Security Analyst jobs in Washington
Security Analyst
Posted 9 days ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring for Security Analyst for our HUD proposal. The Security Analyst implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. This position is a fully remote position.
Responsibilities
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Performs technical risk assessments and reviews of account permissions, computer data access needs, security violations, programming changes, and new and existing applications and systems, including data center physical security and environment
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Performs cybersecurity incident detection, analysis, and prevention
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Performs vulnerability scans of networks and applications to assess effectiveness and identify weaknesses
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Performs forensic analysis of information systems and portable devices and forensic recovery of data using assessment tools
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Monitors systems and procedures to protect data systems and databases from unauthorized access
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Monitors and analyzes cybersecurity alerts from cybersecurity tools, network devices, and information systems
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Supports the implementation of computer system security plans with agency personnel and outside vendors
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Develops plans to safeguard computer configuration and data files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs
Qualifications
High School with 6 - 9 years of security analysis experience(or commensurate experience)
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you canexpect:
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During the Interview Process
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Virtual video interview conducted via video with the hiring manager and/or team
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Camera must be on
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A valid photo ID must be presented during each interview
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During the Hiring Process
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Enhanced Biometrics ID verification screening
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Background check, to include:
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Criminal history (past 7 years)
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Verification of your highest level of education
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Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
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Employee Assistance Program (EAP)
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Corporate Discounts
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Learning & Development platform, to include certification preparation content
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Training, Education and Certification Assistance*
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Referral Bonus Program
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Internal Mobility Program
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Pet Insurance
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Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $81,850.00 - USD $130,950.00 /Yr.
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Location US-Remote
ID 2024-4290
Category Information Technology
Position Type Full-Time
IT Security Analyst
Posted 2 days ago
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Job Description
Join to apply for the IT Security Analyst role at State of Washington
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IT Security Analyst
IT Security - Journey
Camp Murray, WA
This position reports to the Chief Information Security Officer (CISO) and serves as a technical level cyber security professional, technical specialist responsible for designing, planning, analysis, modification, and maintaining the security architecture; vulnerability scans; security audits; management of security devices; and security software installation.
Description
IT Security Analyst
IT Security - Journey
Camp Murray, WA
This position reports to the Chief Information Security Officer (CISO) and serves as a technical level cyber security professional, technical specialist responsible for designing, planning, analysis, modification, and maintaining the security architecture; vulnerability scans; security audits; management of security devices; and security software installation.
The mission of the Information Technology Division is to provide reliable, resilient, and ready technology solutions for the Washington Military Department in order to safeguard lives and property in Washington State. This position supports the mission by working to ensure that the Military Department is performing the tasks necessary to protect the confidentiality, integrity, and availability of the networks, systems, and services that are necessary to meet the Military Department's mission.
This is a civilian position and does not require military service affiliation.
About The Washington Military Department
Protecting people is our passion. At the Washington Military Department, we combine our unique talents to create safer communities and ensure our neighbors and loved ones can recover from whatever emergency might arise. Our agency unites civilian employees with members of the Washington National Guard, creating a team that is deeply committed to public service. We go home at night knowing that our day-to-day work supports activities that truly make a difference. Whether that's partnering with our communities to prepare for a disaster, leading an emergency response, hiring top-notch talent or supporting at-risk kids at our Washington YouthChalleNGe Academy - the Washington Military Department seeks to safeguard our way of life and those that call Washington home.
To learn more about the Washington Military Department, visit:
In addition to job fulfillment, the Washington Military Department offers an excellent benefits package which includes exceptional health care coverage, a retirement savings plan and job training opportunities.
Duties
Designated cyber security technical specialist responsible for all technical aspects of planning and developing the procedures and protocols for the department security program, engaging with stakeholders on system requirements, design, planning, analysis, modification, and maintaining the security architecture for the State Government Network.
- Examines security infrastructure for radios, phones, applications, and information technology systems. Responsible for documenting and reporting risks and vulnerabilities related to equipment and network security.
- Analyzes data centers both on premise and in the cloud and makes recommendations for upgrades/improvements or equipment replacement for more effective, efficient, and robust systems.
- Recommends enhancements to security programs, processes, policy, functions, and systems.
- Performs security audits and scans focusing on trust principles of security, availability, processing, integrity, confidentiality, chain of custody, and privacy of the department's equipment and network systems.
- Analyze highly complex data generated by various security systems and reports intrusion detections, exploitation, unauthorized activities and other suspicious findings.
- Identify audit concerns and makes recommendations. Reports back to management for review and determination of follow-up.
- Integrates and collaborates with the Network and Desktop Support unit to provide security related advice, configuration assistance, and development of secured solutions.
- Assists information technology staff in addressing and improving security of assets and network operations.
- Ensures authorized access by investigating improper access; revoking access; reporting violations; and monitoring information requests.
- Identifies new security solutions for the agency's infrastructure; implements and administers new and existing cyber security hardware and software.
- Responsible for the day-to-day tasks of installing, configuring and managing security software and hardware on new and existing computers.
Qualifications
REQUIRED QUALIFICATIONS
Four years of information technology experience such as consulting, analyzing, designing, programming, installing, and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment; directing IT projects; providing customer or technical support in information technology; or administering or supervising staff who performed work in any of these information technology disciplines.
College level coursework in computer science or related field will substitute for experience on a year for year basis for up to two years of the experience requirement.
AND
Two years of experience within the last 10 years that includes at least four of the following activities:
- Installing and maintaining Microsoft Windows Server network operating systems.
- Installing and maintaining Microsoft Exchange Server.
- Performing system administration (i.e., managing and resolving problems in network access, performance patches, and upgrades).
- Installing and configuring application software on a server.
- Designing, installing, and maintaining data communications equipment/security equipment (e.g., firewalls, intrusion detection, intrusion prevention, VPN concentrators, routers, switches, back-ups, and servers).
DESIRED QUALIFICATIONS
- Security+
- Certified Ethical Hacker (CEH)
- Systems Security Certified Practitioner (SSCP)
- Identify security risks and report findings to management for action.
- Confiture and maintain information technology auditing systems.
- Maintain and configure state systems used in cyber security testing.
- Identify, analyze, and resolve security issues on site or remotely.
- Install and configure hardware (e.g., firewalls, intrusion prevention/detection hardware, Web Traffic Filters).
- Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks and protection needs.
Compensation: Wage/salary depends on qualifications or rules of promotion.
CONDITIONS OF EMPLOYMENT
Background Investigation: Must successfully complete the appropriate background checks required for employment. Must be willing to sign releases of information and shall not have access to any investigative materials and files. The processing of background checks can take up to six months post-employment. Failure to successfully pass a background check may be cause for termination.
Driver's License
- Valid to drive in the State of Washington.
- Must meet requirements of the REAL ID Act. This is required for base access and will be required upon hire.
Camp Murray utilizes the Defense Biometric Identification System (DBIDS) for entry to the installation. Must meet access requirements / background check which can be found in the Camp Murray Access Requirements Policy (Unified Policy No. 18-01). This includes possession of an Enhanced Drivers License, or other REAL ID Compliant Identification.
Union Shop Provision: This position is represented by Washington Federation of State Employees (WFSE).
Work Hours: The standard work schedule is Monday through Friday, 8 hours a day, or a four-day per week schedule, 10 hours per day, with either Mondays or Fridays off. The actual work hours will be established between the employee and supervisor and will start no earlier than 6:00am and end no later than 6:00pm.
Telework: This position may be eligible for some telework. The incumbent will work with their supervisor to identify an appropriate work schedule and balance between remote and in person work based on operational need and employee preference. Reporting to the workstation for work activities and meetings will be needed.
Emergency Assignment: Upon activation of the State Emergency Operations Center (SEOC) or Joint Field Office (JFO), incumbent may be required to work in an alternate location with rotating shifts, including weekends and evenings, in a highly stressful and fast-paced environment.
Travel: Occasional travel may be required. This may include overnight stays.
- HOW TO APPLY **
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) professional references. Please include at least two (2) past/current supervisors, one peer and/or subordinate, if applicable. For each reference include the following:
- Name
- Professional Title
- Working Relationship
- Daytime Phone Number
- Email Address
- A resume will not substitute for completing the "work experience" section of the application.
If you have questions about the application process or this recruitment, please email Mistina Venesky at
Technical Support : Reach out to NEOGOV directly at 1- for technical support and login issues.
The Washington Military Department is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities and/or limited English proficiency needing assistance in the application process, or those needing this job announcement in an alternative format may contact the Recruitment Section of State Human Resources at: Email: , Call: ( , or 711
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
I have read and understand the working conditions listed in the Supplemental Information - Conditions of Employment section of the job posting and I'm able and willing to work under those conditions
- Yes
- No
What is your highest level of education?
- No High School Diploma or GED
- High School Diploma or GED
- Some College
- Information Technology Vocational Training Program Completion
- Associate Degree
- Bachelor's Degree
- Master's Degree or higher-level degree
Select the area(s) in which you have at least two years of experience within the last 10 years.
- Installing and maintaining Microsoft Windows Server network operating systems.
- Installing and maintaining Microsoft Exchange Server.
- Performing system administration (i.e., managing and resolving problems in network access, performance patches, and upgrades).
- Installing and configuring application software on a server.
- Designing, installing, and maintaining data communications equipment/security equipment (e.g., firewalls, intrusion detection, intrusion prevention, VPN concentrators, routers, switches, back-ups, and servers).
- I do not have at least two years of experience within the last 10 years in any of these areas.
Describe your experience analyzing and monitoring system and security access, performing audits and forensics to detect violations. Include in your response the type of software utilized, specific duties performed, and the employer(s) where you gained this experience.
05
Describe your experience performing and documenting information security risk and compliance assessments and audits using industry standard methods.
06
Please list below any Information Technology Certifications you currently hold.
07
How did you learn about this job opportunity?
- Required Question
- Seniority level Mid-Senior level
- Employment type Part-time
- Job function Information Technology
- Industries Government Administration
Referrals increase your chances of interviewing at State of Washington by 2x
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#J-18808-LjbffrInformation Security Analyst
Posted 3 days ago
Job Viewed
Job Description
In a world increasingly dependent on digital technology, the role of an Information Security Analyst is more critical than ever. These professionals are the guardians of data, responsible for protecting organizations from cyber threats. In this comprehensive guide, we'll dive deep into the exciting realm of Information Security Analysis, covering responsibilities, market trends, salary ranges, and more. In a world increasingly dependent on digital technology, the role of an Information Security Analyst is more critical than ever. These professionals are the guardians of data, responsible for protecting organizations from cyber threats. In this comprehensive guide, we’ll dive deep into the exciting realm of Information Security Analysis, covering responsibilities, market trends, salary ranges, and more. Information Security Analysts, often referred to as cybersecurity analysts, are cybersecurity experts responsible for safeguarding an organization’s computer systems and networks from cyber threats. They design and implement security measures, monitor for security breaches, and respond to incidents to protect sensitive data. Their work is essential in an era where data breaches and cyberattacks can have far-reaching consequences for businesses and individuals. Information Security Analysts serve as the first line of defense against digital threats. Roles and Responsibilities As an Information Security Analyst, your responsibilities will encompass a wide range of tasks, including: Security Planning: Developing and implementing security policies and procedures to safeguard an organization’s information systems. Threat Detection: Continuously monitoring networks and systems for signs of security breaches or suspicious activity. Incident Response: Investigating security incidents, determining their scope and impact, and taking appropriate action to mitigate damage. Vulnerability Assessment: Identifying and assessing vulnerabilities in software, hardware, and networks and recommending remediation measures. Security Architecture: Designing secure network and system architectures that protect against a wide range of cyber threats. Security Awareness: Educating employees and users about security best practices and creating a security-conscious culture within the organization. Security Tools: Utilizing a variety of cybersecurity tools and technologies, such as firewalls, intrusion detection systems, and encryption, to protect data and networks. Demand for the Profession The demand for Information Security Analysts is at an all-time high and continues to grow. As businesses rely more on digital technology and store sensitive information online, the need for cybersecurity experts intensifies. Organizations across industries, including finance, healthcare, and e-commerce, seek skilled Information Security Analysts to protect their data and systems from cyber threats. Industries or Sectors Where This Profession Is Most Prevalent Information Security Analysts find employment opportunities in a wide range of industries, including: Finance: Financial institutions require robust cybersecurity measures to protect customer data, transactions, and assets. Healthcare: The healthcare sector stores vast amounts of sensitive patient information, making cybersecurity critical to maintain data privacy. Retail: E-commerce companies and brick-and-mortar retailers need cybersecurity experts to secure customer data and payment systems. Government: Government agencies at the federal, state, and local levels employ Information Security Analysts to safeguard sensitive information and critical infrastructure. Technology: Tech companies prioritize cybersecurity to protect their intellectual property and user data. Geographical Areas with the Highest Demand The demand for Information Security Analyst varies by region, with significant concentrations in major technology hubs and urban centers. Some areas with high demand include: Silicon Valley: The heart of the technology industry, Silicon Valley, offers numerous opportunities for Information Security Analysts, given the high density of tech companies. Washington, D.C.: The nation’s capital has a strong demand for cybersecurity experts due to the presence of government agencies and defense contractors. New York City: As a major financial hub, NYC requires cybersecurity professionals to protect financial institutions. Seattle: Home to tech giants like Amazon and Microsoft, Seattle is another hotspot for cybersecurity job openings. Boston: The city’s thriving tech and healthcare sectors drive the need for Information Security Analysts. Future Employability Options The future of Information Security Analysts looks extremely promising as the digital landscape continues to evolve. Potential areas for future employment include: Cybersecurity Consulting: Firms specializing in cybersecurity consulting will continue to provide opportunities for analysts to work with various clients on security assessments and strategies. Cloud Security: As organizations increasingly migrate to cloud-based services, experts in cloud security will be in high demand. IoT Security: With the proliferation of Internet of Things (IoT) devices, experts will be needed to secure connected devices and networks. Cybersecurity Education and Training: Opportunities will arise in academia and training institutions to educate the next generation of cybersecurity professionals. Cybersecurity Research: Advancements in cyber threats will lead to ongoing research opportunities in cybersecurity fields. Predicted Growth or Decline of the Profession The Information Security Analyst profession is expected to experience robust growth in the coming years. The Bureau of Labor Statistics anticipates a 33% increase in employment opportunities over the next decade. Factors contributing to this growth include: Cybersecurity Threats: The continuous emergence of new cyber threats and attacks makes cybersecurity a top priority for organizations. Data Privacy Regulations: Increasing regulations related to data privacy require organizations to invest in cybersecurity measures. Remote Work: The rise of remote work has expanded the attack surface, necessitating enhanced cybersecurity measures. Digital Transformation: Organizations’ increasing reliance on digital technology and data storage increases the demand for cybersecurity experts. Cloud Computing: The migration to cloud-based systems requires robust cloud security expertise. Emerging Sectors or Industries for the Profession Information Security Analysts will find emerging opportunities in sectors and areas such as: Cyber Insurance: The growing need for cyber insurance has created a demand for professionals who can assess and mitigate cyber risks. Blockchain Security: As blockchain technology becomes more widespread, experts in securing blockchain systems will be in demand. Artificial Intelligence (AI) Security: Protecting AI systems and algorithms from attacks will require specialized cybersecurity expertise. Healthcare Technology: The healthcare industry’s increasing reliance on technology creates opportunities for securing electronic health records and medical devices. Critical Infrastructure: Professionals will be needed to safeguard critical infrastructure such as power grids and transportation systems. Technological or Societal Changes That Might Impact the Profession Several technological and societal changes will shape the future of Information Security Analysts: AI and Automation: The use of AI and automation in cybersecurity will impact the way analysts detect and respond to threats. Remote Work: The continued prevalence of remote work will require enhanced security measures to protect remote networks and devices. Regulatory Changes: Evolving data privacy and cybersecurity regulations will necessitate adjustments to security policies and practices. IoT Expansion: The proliferation of IoT devices will create new challenges in securing interconnected systems. Quantum Computing: The advent of quantum computing poses both threats and opportunities for cybersecurity. Salary Range As an entry-level Information Security Analyst, you can expect a competitive starting salary, typically ranging from $60,000 to $0,000 per year. Entry-level positions often involve monitoring and basic security tasks. With time and experience, you can advance to more specialized roles with higher salaries. Mid-career Information Security Analysts with several years of experience can earn between 80,000 to 120,000 annually. At this stage, you may take on supervisory roles and engage in more complex security analysis. Senior Information Security Analysts with extensive experience and expertise can command annual salaries ranging from 120,000 to 180,000 or more. Senior roles often involve leadership, strategic planning, and advanced security management. Factors Affecting the Salary Several factors can influence the salary of an Information Security Analyst: Experience: The number of years of experience you possess significantly impacts your earning potential. Senior analysts generally earn more. Education: Advanced degrees, such as a master’s in cybersecurity, can lead to higher-paying positions and career advancement. Industry: Salaries can vary by industry, with sectors like finance often offering higher compensation due to the critical nature of their data. Location: Salaries tend to be higher in major metropolitan areas and regions with a high cost of living. Certifications: Obtaining industry-recognized certifications like Certified Information Systems Security Professional (CISSP) or Certified Ethical Hacker (CEH) can boost your earning potential. Education To pursue a career as an Information Security Analyst, a bachelor’s degree in cybersecurity, information technology, computer science, or a related field is typically required. Many employers also prefer candidates with relevant work experience or internships. Certifications can further enhance your qualifications and job prospects. Some of the most sought-after certifications for Information Security Analysts include: Certified Information Systems Security Professional (CISSP): Demonstrates expertise in information security and is widely recognized in the industry. Certified Information Security Manager (CISM): Focuses on managing and governing an organization’s information security program. Certified Ethical Hacker (CEH): Teaches ethical hacking techniques to identify and address vulnerabilities. CompTIA Security+: Provides foundational knowledge in IT security and is suitable for entry-level professionals. Certified Information Security Technician (CIST): Validates skills in installing, configuring, and managing information security systems. Choosing a career as an Information Security Analyst offers numerous advantages: High Demand: The job market for Information Security Analysts is robust, ensuring a wealth of employment opportunities. Competitive Salary: Information Security Analysts enjoy competitive salaries and excellent earning potential, with room for growth. Constant Learning: The field of cybersecurity is ever-evolving, providing continuous opportunities for learning and skill development. Job Security: With the persistent threat of cyberattacks, job security is high for professionals who can protect organizations from digital threats. Global Impact: Your work as a cybersecurity expert can have a significant impact on protecting sensitive data and critical infrastructure on a global scale. Diverse Career Paths: Cybersecurity offers a range of career paths, from ethical hacking to risk assessment and compliance. Conclusion As an Information Security Analyst, you hold a pivotal role in safeguarding organizations and individuals from the ever-present threat of cyberattacks. Your expertise ensures the confidentiality, integrity, and availability of data in an increasingly interconnected world. With a strong demand for cybersecurity professionals, competitive salaries, and opportunities for continuous learning and career growth, pursuing a career as an Information Security Analyst is a rewarding choice. Are you ready to embark on a journey to protect the digital world? Join the ranks of cybersecurity experts and become a guardian of the digital realm, defending against cyber threats and securing a safer digital future for all. #J-18808-Ljbffr
Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.
Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.
Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.
Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.
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Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.
Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.
Logistics Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts who use technology and enhanced security protocols to support Cargo Signal's mission to prevent loss, delay, or damage to cargo. You'll have the opportunity to contribute to the success of a dynamic and innovative company.
Command Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide.
+ Manage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally.
+ Provide information on shipments, Cargo Signal services, account details, and basic troubleshooting.
+ Resolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary.
+ Provide friendly and professional customer service, ensuring a positive customer experience.
+ Accurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions.
+ Copy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry.
+ Verify data accuracy by cross-checking information against source documents and resolving discrepancies.
+ Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
+ Track and trace shipments using internal and external applications and by telephone/e-mail to service provider.
+ Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
+ Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction.
+ Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures.
+ Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
+ Maintain confidentiality of sensitive customer data.
+ Help build a positive local team environment integrated into our global 24/7 Command Center team.
+ Participate in shift-level exercises and incident response drills.
+ Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
+ Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
+ Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
+ Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
+ Problem-solving skills: Ability to identify and address customer issues effectively.
+ Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.
+ History of reliable and punctual attendance.
+ Logistics experience (air, ocean, trucking, risk management, in-transit security, temperature control).
+ Aptitude for resolute questioning to find the root cause when given incomplete information.
+ Sense of urgency and quality-obsessed approach to timely and accurate information.
+ Positive and willing-to-help attitude.
+ Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
+ Additional language skills a plus.
Candidate may elect to work at one of the following Cargo Signal office locations:
+ Federal Way, WA
+ Seattle, WA
+ Bellevue, WA
+ Lynnwood, WA
Expected base pay: $23-25 per hour
Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required.
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical, Prescription Drug, Dental and Vision
+ Life and Long Term Disability Insurance
+ 401(k) Retirement Savings Plan (US only)
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
Reporting Structure: Command Center Manager
All your information will be kept confidential according to EEO guidelines.