206 Senior Account jobs in Baldwin

Job Title: Account Manager
Job Location: Jamaica-USA-11430
Work Location Type: On-Site
Salary Range: $80,437.19 - 95,000.00

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

As an Account Manager at LSG Sky Chefs, you will serve as the primary liaison between our airline customers and internal operational teams. Your role is critical in ensuring exceptional service delivery, customer satisfaction, and contract compliance. You will be responsible for managing customer relationships, supporting business retention, and driving growth through excellent communication, operational alignment, and data-driven decision-making. Acting as the voice of the customer, you'll proactively anticipate needs, resolve issues, and collaborate cross-functionally to deliver culinary excellence and service innovation at every touchpoint.

Compensation & Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision - starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement - support for professional development
• Free Parking & Daily Meals

Account Management

• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines measurement system is taken into account in each department
• Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Monitor and ensure CSC compliance with the airlines safety expectations
• Develop, document and maintain flight attendant comment and delay database
• Support the Executive chef in menu presentations as needed. Assist in Chef tables
• Track quality scores
• Ensure par levels of customer inventory and customer specific goods
• Participate in special customer projects

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
  

• Bachelor's degree in Business, Hospitality, Supply Chain, or a related field, or equivalent work experience
• 3+ years of experience in account management, customer service, or client-facing roles
• Strong interpersonal and relationship-building skills with the ability to work cross-functionally
• Proven ability to manage multiple accounts or projects simultaneously with attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Ability to analyze data, prepare reports, and present to internal and external stakeholders
• Strong problem-solving and decision-making skills
• Comfortable in a fast-paced, deadline-driven environment

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Salem Media Group , a leading multimedia media company specializing in Conservative and Christian content, is seeking an energetic and strategic Local Sales Manager to lead our radio and digital multi-media sales team in New York City. This is an exceptional opportunity for an experienced sales manager to combine hands-on sales activity with leadership and mentorship responsibilities in the country’s premier media market.

The ideal candidate will have a deep understanding of the New York City media landscape and strong market relationships to drive business growth and will be a proven sales professional with a track record of sales, exceeding targets, coupled with the ability to coach and develop a high-performing sales team in both radio and digital media.

Lead by Example with Personal Sales: Lead by example in developing new business for local clients, prospecting, showcasing innovative solutions, and demonstrating the ability to increase local revenue through personal sales.

Lead, Motivate and Coach: Co-lead weekly sales meetings and one-on-ones providing coaching, brainstorming, and support building custom marketing proposals for our customers.

Hit the Streets: Join the Media Strategists as needed to help the sales process move forward. Assist with quality Client Needs Analyses, presenting marketing strategies, and/or closing.

Maintain Accountability: Assist with monitoring sales performance, identifying seller growth opportunities, and implementing corrective measures as necessary both orally and written.

Maintain & Grow Market Relationships: Leverage deep connections and established relationships within the New York City market to drive business growth and partnerships. Engage with local clients and staff to strategically develop long lasting relationships. Represent the company at industry events, networking functions, and client meetings.

Maintain Product Expertise & Recommend Client Growth Opportunities : Develop a keen understanding of Salem’s suite of audio and digital products, regularly seek opportunities for further training, in order to lead by example and provide on–going recommendations to Media Strategists and clients.

Demonstrate Strong Organization & Reporting: Help maintain prospecting lists and verticals. Maintain thorough ongoing reporting as required.

• Proven experience as a Sales Manager in the New York radio and digital media industry.
• Must reside in New York market.
• Minimum of 2 years of experience in a similar role.
• Demonstrated track record of achieving and exceeding revenue goals. Strong negotiation and closing skills.
• Exceptional leadership and managerial skills, with the ability to inspire and coach teams towards success.
• Creativity and skills to generate and present compelling sales presentations and proposals.
• Working knowledge of digital advertising tactics and strategies, including Google Analytics, Search Engine Marketing (SEM/PPC), Targeted Display Advertising, Web Site Optimization, SEO, Social Media Advertising, Email Marketing, OTT, Programmatic, and Multimedia Sales.
• Self-motivation, independence and flexibility to adapt to a fast-paced and dynamic work environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

If you believe you possess the requisite skills and experience to excel in this role, we encourage you to apply and join our dynamic team. Competitive salary and bonus structure and solid benefits program. 

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#management #salesmanagement #advertising #sales #media #broadcast #radio #digital #marketing

#HP1 #ZR #LI-JM1

Salem Media Group , a leading multimedia media company specializing in Conservative and Christian content, is seeking an energetic and strategic Local Sales Manager to lead our radio and digital multi-media sales team in New York City. This is an exceptional opportunity for an experienced sales manager to combine hands-on sales activity with leadership and mentorship responsibilities in the country’s premier media market.

The ideal candidate will have a deep understanding of the New York City media landscape and strong market relationships to drive business growth and will be a proven sales professional with a track record of sales, exceeding targets, coupled with the ability to coach and develop a high-performing sales team in both radio and digital media.

Lead by Example with Personal Sales: Lead by example in developing new business for local clients, prospecting, showcasing innovative solutions, and demonstrating the ability to increase local revenue through personal sales.

Lead, Motivate and Coach: Co-lead weekly sales meetings and one-on-ones providing coaching, brainstorming, and support building custom marketing proposals for our customers.

Hit the Streets: Join the Media Strategists as needed to help the sales process move forward. Assist with quality Client Needs Analyses, presenting marketing strategies, and/or closing.

Maintain Accountability: Assist with monitoring sales performance, identifying seller growth opportunities, and implementing corrective measures as necessary both orally and written.

Maintain & Grow Market Relationships: Leverage deep connections and established relationships within the New York City market to drive business growth and partnerships. Engage with local clients and staff to strategically develop long lasting relationships. Represent the company at industry events, networking functions, and client meetings.

Maintain Product Expertise & Recommend Client Growth Opportunities : Develop a keen understanding of Salem’s suite of audio and digital products, regularly seek opportunities for further training, in order to lead by example and provide on–going recommendations to Media Strategists and clients.

Demonstrate Strong Organization & Reporting: Help maintain prospecting lists and verticals. Maintain thorough ongoing reporting as required.

• Proven experience as a Sales Manager in the New York radio and digital media industry.
• Must reside in New York market.
• Minimum of 2 years of experience in a similar role.
• Demonstrated track record of achieving and exceeding revenue goals. Strong negotiation and closing skills.
• Exceptional leadership and managerial skills, with the ability to inspire and coach teams towards success.
• Creativity and skills to generate and present compelling sales presentations and proposals.
• Working knowledge of digital advertising tactics and strategies, including Google Analytics, Search Engine Marketing (SEM/PPC), Targeted Display Advertising, Web Site Optimization, SEO, Social Media Advertising, Email Marketing, OTT, Programmatic, and Multimedia Sales.
• Self-motivation, independence and flexibility to adapt to a fast-paced and dynamic work environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

If you believe you possess the requisite skills and experience to excel in this role, we encourage you to apply and join our dynamic team. Competitive salary and bonus structure and solid benefits program. 

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#management #salesmanagement #advertising #sales #media #broadcast #radio #digital #marketing

#HP1 #ZR #LI-JM1

Salem Media Group – New York offers an exceptional opportunity for a Media Strategist / Account Executive. We are seeking a highly motivated sales professional to join our growing on-air and digital sales team. The individual selected will sell and manage multi-media marketing solutions, including OTT/CTV and sales, targeting regional/national small and medium-sized businesses. Success will be measured by reaching monthly, quarterly, and annual sales goals, while continuously developing new business opportunities to meet and exceed client expectations.

• Prospect for local and regional businesses, reaching decision-makers, setting meetings, analyzing client needs, and creating and delivering compelling advertising presentations that align with client objectives.
• Conduct research and stay current on local digital marketing trends and digital marketing opportunities.
• Create and present strategic marketing proposals to key accounts and new business decision-makers.
• Accurately project revenues, meet and exceed monthly sales targets across all product lines, and surpass annual sales goals.

• A proven track record of exceeding sales goals in both on-air and online media.
• In-depth knowledge of digital products and their positioning and sale in the marketplace.
• Experience in selling Search Engine Marketing (SEM), Search Engine Optimization (SEO), Target Display, OTT/CTV, social media, Email Marketing, Chat, Website Development, and other digital marketing solutions.
• A demonstrated ability to identify and understand business categories to target for prospecting.
• History of performing in-depth needs analysis, uncovering client needs, and providing tailored solutions backed by data that justifies the sale.
• Exceptional written and verbal communication skills, with the ability to present multi-faceted solutions to clients or groups.
• Proven success in developing business marketing strategies for both local and regional clients.
• Maintain a professional appearance and demeanor in all client-facing situations.
• Ability to work effectively with a diverse group of clients across various industries.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• Matching 401k retirement plan
• Paid holidays and vacation time

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#advertising #sales #media #broadcast #radio #digital #marketing

#HP1

Salem Media Group , a leading multimedia media company specializing in Conservative and Christian content, is seeking an energetic and strategic Local Sales Manager to lead our radio and digital multi-media sales team in New York City. This is an exceptional opportunity for an experienced sales manager to combine hands-on sales activity with leadership and mentorship responsibilities in the country’s premier media market.

The ideal candidate will have a deep understanding of the New York City media landscape and strong market relationships to drive business growth and will be a proven sales professional with a track record of sales, exceeding targets, coupled with the ability to coach and develop a high-performing sales team in both radio and digital media.

Lead by Example with Personal Sales: Lead by example in developing new business for local clients, prospecting, showcasing innovative solutions, and demonstrating the ability to increase local revenue through personal sales.

Lead, Motivate and Coach: Co-lead weekly sales meetings and one-on-ones providing coaching, brainstorming, and support building custom marketing proposals for our customers.

Hit the Streets: Join the Media Strategists as needed to help the sales process move forward. Assist with quality Client Needs Analyses, presenting marketing strategies, and/or closing.

Maintain Accountability: Assist with monitoring sales performance, identifying seller growth opportunities, and implementing corrective measures as necessary both orally and written.

Maintain & Grow Market Relationships: Leverage deep connections and established relationships within the New York City market to drive business growth and partnerships. Engage with local clients and staff to strategically develop long lasting relationships. Represent the company at industry events, networking functions, and client meetings.

Maintain Product Expertise & Recommend Client Growth Opportunities : Develop a keen understanding of Salem’s suite of audio and digital products, regularly seek opportunities for further training, in order to lead by example and provide on–going recommendations to Media Strategists and clients.

Demonstrate Strong Organization & Reporting: Help maintain prospecting lists and verticals. Maintain thorough ongoing reporting as required.

• Proven experience as a Sales Manager in the New York radio and digital media industry.
• Must reside in New York market.
• Minimum of 2 years of experience in a similar role.
• Demonstrated track record of achieving and exceeding revenue goals. Strong negotiation and closing skills.
• Exceptional leadership and managerial skills, with the ability to inspire and coach teams towards success.
• Creativity and skills to generate and present compelling sales presentations and proposals.
• Working knowledge of digital advertising tactics and strategies, including Google Analytics, Search Engine Marketing (SEM/PPC), Targeted Display Advertising, Web Site Optimization, SEO, Social Media Advertising, Email Marketing, OTT, Programmatic, and Multimedia Sales.
• Self-motivation, independence and flexibility to adapt to a fast-paced and dynamic work environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

If you believe you possess the requisite skills and experience to excel in this role, we encourage you to apply and join our dynamic team. Competitive salary and bonus structure and solid benefits program. 

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#management #salesmanagement #advertising #sales #media #broadcast #radio #digital #marketing

#HP1 #ZR #LI-JM1

Salem Media Group – New York offers an exceptional opportunity for a Media Strategist / Account Executive. We are seeking a highly motivated sales professional to join our growing on-air and digital sales team. The individual selected will sell and manage multi-media marketing solutions, including OTT/CTV and sales, targeting regional/national small and medium-sized businesses. Success will be measured by reaching monthly, quarterly, and annual sales goals, while continuously developing new business opportunities to meet and exceed client expectations.

• Prospect for local and regional businesses, reaching decision-makers, setting meetings, analyzing client needs, and creating and delivering compelling advertising presentations that align with client objectives.
• Conduct research and stay current on local digital marketing trends and digital marketing opportunities.
• Create and present strategic marketing proposals to key accounts and new business decision-makers.
• Accurately project revenues, meet and exceed monthly sales targets across all product lines, and surpass annual sales goals.

• A proven track record of exceeding sales goals in both on-air and online media.
• In-depth knowledge of digital products and their positioning and sale in the marketplace.
• Experience in selling Search Engine Marketing (SEM), Search Engine Optimization (SEO), Target Display, OTT/CTV, social media, Email Marketing, Chat, Website Development, and other digital marketing solutions.
• A demonstrated ability to identify and understand business categories to target for prospecting.
• History of performing in-depth needs analysis, uncovering client needs, and providing tailored solutions backed by data that justifies the sale.
• Exceptional written and verbal communication skills, with the ability to present multi-faceted solutions to clients or groups.
• Proven success in developing business marketing strategies for both local and regional clients.
• Maintain a professional appearance and demeanor in all client-facing situations.
• Ability to work effectively with a diverse group of clients across various industries.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• Matching 401k retirement plan
• Paid holidays and vacation time

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#advertising #sales #media #broadcast #radio #digital #marketing

#HP1

Salem Media Group – New York offers an exceptional opportunity for a Media Strategist / Account Executive. We are seeking a highly motivated sales professional to join our growing on-air and digital sales team. The individual selected will sell and manage multi-media marketing solutions, including OTT/CTV and sales, targeting regional/national small and medium-sized businesses. Success will be measured by reaching monthly, quarterly, and annual sales goals, while continuously developing new business opportunities to meet and exceed client expectations.

• Prospect for local and regional businesses, reaching decision-makers, setting meetings, analyzing client needs, and creating and delivering compelling advertising presentations that align with client objectives.
• Conduct research and stay current on local digital marketing trends and digital marketing opportunities.
• Create and present strategic marketing proposals to key accounts and new business decision-makers.
• Accurately project revenues, meet and exceed monthly sales targets across all product lines, and surpass annual sales goals.

• A proven track record of exceeding sales goals in both on-air and online media.
• In-depth knowledge of digital products and their positioning and sale in the marketplace.
• Experience in selling Search Engine Marketing (SEM), Search Engine Optimization (SEO), Target Display, OTT/CTV, social media, Email Marketing, Chat, Website Development, and other digital marketing solutions.
• A demonstrated ability to identify and understand business categories to target for prospecting.
• History of performing in-depth needs analysis, uncovering client needs, and providing tailored solutions backed by data that justifies the sale.
• Exceptional written and verbal communication skills, with the ability to present multi-faceted solutions to clients or groups.
• Proven success in developing business marketing strategies for both local and regional clients.
• Maintain a professional appearance and demeanor in all client-facing situations.
• Ability to work effectively with a diverse group of clients across various industries.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• Matching 401k retirement plan
• Paid holidays and vacation time

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#advertising #sales #media #broadcast #radio #digital #marketing

#HP1

Salem Media Group , a leading multimedia media company specializing in Conservative and Christian content, is seeking an energetic and strategic Local Sales Manager to lead our radio and digital multi-media sales team in New York City. This is an exceptional opportunity for an experienced sales manager to combine hands-on sales activity with leadership and mentorship responsibilities in the country’s premier media market.

The ideal candidate will have a deep understanding of the New York City media landscape and strong market relationships to drive business growth and will be a proven sales professional with a track record of sales, exceeding targets, coupled with the ability to coach and develop a high-performing sales team in both radio and digital media.

Lead by Example with Personal Sales: Lead by example in developing new business for local clients, prospecting, showcasing innovative solutions, and demonstrating the ability to increase local revenue through personal sales.

Lead, Motivate and Coach: Co-lead weekly sales meetings and one-on-ones providing coaching, brainstorming, and support building custom marketing proposals for our customers.

Hit the Streets: Join the Media Strategists as needed to help the sales process move forward. Assist with quality Client Needs Analyses, presenting marketing strategies, and/or closing.

Maintain Accountability: Assist with monitoring sales performance, identifying seller growth opportunities, and implementing corrective measures as necessary both orally and written.

Maintain & Grow Market Relationships: Leverage deep connections and established relationships within the New York City market to drive business growth and partnerships. Engage with local clients and staff to strategically develop long lasting relationships. Represent the company at industry events, networking functions, and client meetings.

Maintain Product Expertise & Recommend Client Growth Opportunities : Develop a keen understanding of Salem’s suite of audio and digital products, regularly seek opportunities for further training, in order to lead by example and provide on–going recommendations to Media Strategists and clients.

Demonstrate Strong Organization & Reporting: Help maintain prospecting lists and verticals. Maintain thorough ongoing reporting as required.

• Proven experience as a Sales Manager in the New York radio and digital media industry.
• Must reside in New York market.
• Minimum of 2 years of experience in a similar role.
• Demonstrated track record of achieving and exceeding revenue goals. Strong negotiation and closing skills.
• Exceptional leadership and managerial skills, with the ability to inspire and coach teams towards success.
• Creativity and skills to generate and present compelling sales presentations and proposals.
• Working knowledge of digital advertising tactics and strategies, including Google Analytics, Search Engine Marketing (SEM/PPC), Targeted Display Advertising, Web Site Optimization, SEO, Social Media Advertising, Email Marketing, OTT, Programmatic, and Multimedia Sales.
• Self-motivation, independence and flexibility to adapt to a fast-paced and dynamic work environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

If you believe you possess the requisite skills and experience to excel in this role, we encourage you to apply and join our dynamic team. Competitive salary and bonus structure and solid benefits program. 

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#management #salesmanagement #advertising #sales #media #broadcast #radio #digital #marketing

#HP1 #ZR #LI-JM1

Salem Media Group , a leading multimedia media company specializing in Conservative and Christian content, is seeking an energetic and strategic Local Sales Manager to lead our radio and digital multi-media sales team in New York City. This is an exceptional opportunity for an experienced sales manager to combine hands-on sales activity with leadership and mentorship responsibilities in the country’s premier media market.

The ideal candidate will have a deep understanding of the New York City media landscape and strong market relationships to drive business growth and will be a proven sales professional with a track record of sales, exceeding targets, coupled with the ability to coach and develop a high-performing sales team in both radio and digital media.

Lead by Example with Personal Sales: Lead by example in developing new business for local clients, prospecting, showcasing innovative solutions, and demonstrating the ability to increase local revenue through personal sales.

Lead, Motivate and Coach: Co-lead weekly sales meetings and one-on-ones providing coaching, brainstorming, and support building custom marketing proposals for our customers.

Hit the Streets: Join the Media Strategists as needed to help the sales process move forward. Assist with quality Client Needs Analyses, presenting marketing strategies, and/or closing.

Maintain Accountability: Assist with monitoring sales performance, identifying seller growth opportunities, and implementing corrective measures as necessary both orally and written.

Maintain & Grow Market Relationships: Leverage deep connections and established relationships within the New York City market to drive business growth and partnerships. Engage with local clients and staff to strategically develop long lasting relationships. Represent the company at industry events, networking functions, and client meetings.

Maintain Product Expertise & Recommend Client Growth Opportunities : Develop a keen understanding of Salem’s suite of audio and digital products, regularly seek opportunities for further training, in order to lead by example and provide on–going recommendations to Media Strategists and clients.

Demonstrate Strong Organization & Reporting: Help maintain prospecting lists and verticals. Maintain thorough ongoing reporting as required.

• Proven experience as a Sales Manager in the New York radio and digital media industry.
• Must reside in New York market.
• Minimum of 2 years of experience in a similar role.
• Demonstrated track record of achieving and exceeding revenue goals. Strong negotiation and closing skills.
• Exceptional leadership and managerial skills, with the ability to inspire and coach teams towards success.
• Creativity and skills to generate and present compelling sales presentations and proposals.
• Working knowledge of digital advertising tactics and strategies, including Google Analytics, Search Engine Marketing (SEM/PPC), Targeted Display Advertising, Web Site Optimization, SEO, Social Media Advertising, Email Marketing, OTT, Programmatic, and Multimedia Sales.
• Self-motivation, independence and flexibility to adapt to a fast-paced and dynamic work environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.

• Competitive pay structure based on experience
• Health, dental, vision and life insurance
• 401k retirement plan
• Paid holidays and vacation time

If you believe you possess the requisite skills and experience to excel in this role, we encourage you to apply and join our dynamic team. Competitive salary and bonus structure and solid benefits program. 

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#management #salesmanagement #advertising #sales #media #broadcast #radio #digital #marketing

#HP1 #ZR #LI-JM1