2 Senior Management Roles jobs in San Juan
Executive Director, Operations Management - OnDemand & Variable Tech
00918 San Juan, Puerto Rico
CBRE
Posted 1 day ago
Job Viewed
Job Description
Executive Director, Operations Management - OnDemand & Variable Tech
Job ID
220744
Posted
11-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Remote - US - Remote - US - United States of America
_**The position is equivalent to a Sector COO**_
Responsible for overseeing On Demands global operations to ensure the efficient, effective, and integrated delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster strategic partnerships, champion technology-enabled processes, and lead a transformation towards digital-first engagement. The ideal candidate will be a decisive, innovative leader with deep experience in FM service delivery, large-scale operational management, and transformation programs in a global context.
**Operational Leadership and Strategy**
+ Develop and execute a global operational strategy that aligns with the organization's vision and growth objectives.
+ Oversee end-to-end service delivery for mobile technicians and 3P service providers, ensuring optimal route planning, utilization, and service quality across all geographic regions.
+ Align operational frameworks and service level agreements (SLAs) to meet or exceed customer expectations.
**Digital Transformation and Contact Center Management**
+ Lead the transformation of a high-volume call center into a digitally-enabled customer service hub, leveraging self-service platforms and automation.
+ Develop digital-first strategies (e.g., omnichannel communication, AI-driven dispatch, analytics) to elevate customer experience and service efficiency.
+ Ensure rigorous performance measurement (e.g., average handle time, first-call resolution, customer satisfaction).
**Process Optimization and Continuous Improvement**
+ Implement data-driven methodologies (e.g., Lean, Six Sigma) to drive ongoing process improvements, reduce costs, and enhance service levels.
+ Oversee standardization and harmonization of operational processes across regions and business units.
+ Champion a culture of accountability, transparency, and continuous learning within the operations function.
**Financial Management and Operational Budgeting**
+ Collaborate with the executive leadership team to set financial targets and operational budgets, ensuring alignment with the company's strategic plan.
+ Monitor and optimize cost structures, driving profitability through process improvements, strategic sourcing, and vendor management.
+ Evaluate capital expenditures for technology upgrades, infrastructure improvements, and new growth initiatives.
**Stakeholder and Relationship Management**
+ Build and maintain strong relationships with clients, suppliers, and third-party service providers to ensure seamless service delivery and collaboration.
+ Serve as a spokesperson for operational excellence and innovation when engaging with senior clients and corporate boards.
**Leadership and Talent Development**
+ Recruit, mentor, and retain high-performing operational leaders, creating a succession pipeline within the global operations team.
+ Foster a customer-centric, inclusive, and performance-driven culture that encourages collaboration and innovation.
+ Implement leadership development programs and skill-building initiatives to ensure continual growth of operational staff.
**What You'll Need:**
+ Bachelor's Degree preferred with 15+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Motivation to impact results of a business unit, major operational segment, or enterprise-wide organization sub-function.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Meticulous organizational skills with a masterful inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Executive Director position is $230,000 annually and the maximum salary for the Executive Director position is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
220744
Posted
11-Jul-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Remote - US - Remote - US - United States of America
_**The position is equivalent to a Sector COO**_
Responsible for overseeing On Demands global operations to ensure the efficient, effective, and integrated delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster strategic partnerships, champion technology-enabled processes, and lead a transformation towards digital-first engagement. The ideal candidate will be a decisive, innovative leader with deep experience in FM service delivery, large-scale operational management, and transformation programs in a global context.
**Operational Leadership and Strategy**
+ Develop and execute a global operational strategy that aligns with the organization's vision and growth objectives.
+ Oversee end-to-end service delivery for mobile technicians and 3P service providers, ensuring optimal route planning, utilization, and service quality across all geographic regions.
+ Align operational frameworks and service level agreements (SLAs) to meet or exceed customer expectations.
**Digital Transformation and Contact Center Management**
+ Lead the transformation of a high-volume call center into a digitally-enabled customer service hub, leveraging self-service platforms and automation.
+ Develop digital-first strategies (e.g., omnichannel communication, AI-driven dispatch, analytics) to elevate customer experience and service efficiency.
+ Ensure rigorous performance measurement (e.g., average handle time, first-call resolution, customer satisfaction).
**Process Optimization and Continuous Improvement**
+ Implement data-driven methodologies (e.g., Lean, Six Sigma) to drive ongoing process improvements, reduce costs, and enhance service levels.
+ Oversee standardization and harmonization of operational processes across regions and business units.
+ Champion a culture of accountability, transparency, and continuous learning within the operations function.
**Financial Management and Operational Budgeting**
+ Collaborate with the executive leadership team to set financial targets and operational budgets, ensuring alignment with the company's strategic plan.
+ Monitor and optimize cost structures, driving profitability through process improvements, strategic sourcing, and vendor management.
+ Evaluate capital expenditures for technology upgrades, infrastructure improvements, and new growth initiatives.
**Stakeholder and Relationship Management**
+ Build and maintain strong relationships with clients, suppliers, and third-party service providers to ensure seamless service delivery and collaboration.
+ Serve as a spokesperson for operational excellence and innovation when engaging with senior clients and corporate boards.
**Leadership and Talent Development**
+ Recruit, mentor, and retain high-performing operational leaders, creating a succession pipeline within the global operations team.
+ Foster a customer-centric, inclusive, and performance-driven culture that encourages collaboration and innovation.
+ Implement leadership development programs and skill-building initiatives to ensure continual growth of operational staff.
**What You'll Need:**
+ Bachelor's Degree preferred with 15+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
+ Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Motivation to impact results of a business unit, major operational segment, or enterprise-wide organization sub-function.
+ In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Meticulous organizational skills with a masterful inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Executive Director position is $230,000 annually and the maximum salary for the Executive Director position is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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0
Oracle Health - Senior Sales Executive - Revenue Cycle Management (RCM)
00918 San Juan, Puerto Rico
Oracle
Posted 10 days ago
Job Viewed
Job Description
**Job Description**
In this position, you will identify and qualify opportunities for Oracle Health's Revenue Cycle solutions, services and supporting technologies prospective new clients and coordinate all sales activities up to and including contract execution. You will build and maintain client relationships at the department head and CxO levels, conduct white space analysis to drive opportunity identification for assigned solution or venue, and build and maintain a pipeline and collaborate on opportunity forecast for assigned territory. You will also support sales events, including proposal creation, demonstrations, reference identification and visit planning, and create complex sales orders and review for accuracy based upon client requests, solution requirements, and pre-negotiated terms. Most importantly, you will manage a pipeline and forecast in order to drive sales opportunities to closure against a sales quota. We are glad you are considering joining our team and making your impact on health and care!
Career Level - IC5
**Responsibilities**
Basic Qualifications
- At least 8 years total combined higher education and related work experience, including:
o 2 years of Sales, business development, client relationship management, healthcare information technology (HCIT) consulting or other client-facing or HCIT solution work experience
o 6 years of higher education and/or additional work experience directly related to the job
Preferred Qualifications
- Bachelor's degree
- At least 2 years of Revenue Cycle working experience
- CRCR Certification - Certified Revenue Cycle Representative
Expectations
- Willing to travel up to 80% or as needed
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $126,600 to $207,300 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55 - 50/50.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
In this position, you will identify and qualify opportunities for Oracle Health's Revenue Cycle solutions, services and supporting technologies prospective new clients and coordinate all sales activities up to and including contract execution. You will build and maintain client relationships at the department head and CxO levels, conduct white space analysis to drive opportunity identification for assigned solution or venue, and build and maintain a pipeline and collaborate on opportunity forecast for assigned territory. You will also support sales events, including proposal creation, demonstrations, reference identification and visit planning, and create complex sales orders and review for accuracy based upon client requests, solution requirements, and pre-negotiated terms. Most importantly, you will manage a pipeline and forecast in order to drive sales opportunities to closure against a sales quota. We are glad you are considering joining our team and making your impact on health and care!
Career Level - IC5
**Responsibilities**
Basic Qualifications
- At least 8 years total combined higher education and related work experience, including:
o 2 years of Sales, business development, client relationship management, healthcare information technology (HCIT) consulting or other client-facing or HCIT solution work experience
o 6 years of higher education and/or additional work experience directly related to the job
Preferred Qualifications
- Bachelor's degree
- At least 2 years of Revenue Cycle working experience
- CRCR Certification - Certified Revenue Cycle Representative
Expectations
- Willing to travel up to 80% or as needed
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
- Perform other responsibilities as assigned
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $126,600 to $207,300 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 45/55 - 50/50.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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