10 Senior Management Roles jobs in Somerville

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Lead Director, Strategic Planning & Execution facilitates the development of regional and business unit strategic plans within the PBM Health Plan group. This individual will install best of class policies, procedures, and plans for the segment including owning and project managing designated initiatives that are key to the business segment. The Lead Director, Strategic Planning & Execution will act independently to address issues, guide direction, and provide analysis for planning initiatives.

What you will do:

• Works to achieve operational, functional, and business targets with measurable impact on progress against goals for the segment and strategic initiatives.

• Contributes to the development of complex strategies that encompass the organization's goals and position by utilizing project management tools, data analyses, and stakeholder feedback.

• Drives research associated with business issues and plan formation.

• Applies advanced knowledge of strategic methods to support business direction and advance strategic initiatives.

• Formulates communication presentations and materials for strategic initiatives.

• Audits processes and procedures for consistency, efficiency, and cost effectiveness.

• Guides junior colleagues through consultation and mentoring in techniques and processes and provides functional (matrix) supervision.

Minimum Requirements:

• 10+ years of related work experience

• Formal Project Management experience

• Adept at program/initiative ownership

• Adept at execution and delivery (planning, delivering, and supporting) skills

• Adept at business intelligence

• Adept at collaboration and teamwork

• Mastery of problem solving and decision making skills

• Mastery of growth mindset (agility and developing yourself and others) skills

Preferred Requirements:

• Healthcare industry experience with a strategy focus in pharmacy benefit management

• MBA or master's degree

Education:

Bachelor's degree

Travel:

Must be comfortable with 10-20% of travel

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 07/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job DescriptionJob Description

Cherry Bekaert’s Strategic Financing Services Advisory Team (SFS) is looking for a New Markets Tax Credits Applications and Strategic Planning Director (Director). We offer an opportunity to work with a team of experts with a deep track record in New Markets Tax Credit (NMTC) allocation applications, CDFI Fund Applications, other Government and Philanthropic funding applications, strategic planning services for community development entities and projects, NMTC placement and deployment assistance, and NMTC compliance and asset management services.

The Director will oversee the Application and Strategic Planning activities for Community Development Entities (CDEs), Community Development Financial Institutions (CDFIs), Community Lenders and Nonprofits (collectively Community Development Organizations). The Director will work with the Community Development Organizations to help them build internal and external capacity, clarify their Mission, Vision and Values (MVV), formalize their strategic plans and execute their strategic plans so that they holistically work towards upholding and achieving their MVV as they expand and add new services. The Director will lead a team of Application Writers and Community Development Specialists, manage the process of writing NMTC Applications, manage the grant writing and applications process for clients seeking funding from other funding programs, and expand the portfolio of clients. The Director will work collaboratively internally and externally to achieve measurable results for the team, the clients and the communities our clients serve.

The successful candidate will have a strong attention to detail and deadlines and a mission to help make a difference in Low-Income Communities.

About SFS: SFS has been involved in the NMTC industry since its inception and to date has secured over $1.7 billion in NMTC funding. SFS is proud to have structured and facilitated NMTC investments that have created 28,077 direct jobs, served 957,153 clients through community facilities, and helped create over 10.6 million square feet of new and improved commercial and industrial real estate. SFS’s current portfolio consists of investments in areas with poverty rates as high as 66%, median family income as low as 14.24%, and unemployment rates as high as 31.2%.

About The Innovate Fund (TIF): TIF serves the state of Georgia, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. Since inception, it has directly deployed $96 million of NMTC investments in 36 transactions that have leveraged an additional 1.3 Billion of indirect capital, and created 8,194 direct jobs, while expanding the service area’s health and wellness services to 707,714 Low Income Persons. TIF is governed by a seven-member governing board, including representation from Cherry Bekaert and the Greenville Local Development Corporation, with input from an advisory board of 9 LIC experts.

Essential Job Duties and Responsibilities:

Application Writing

• Managing of Application and Grant writing team
  • Cultivate a healthy team culture
  • Coordinate and assist with balancing NMTC application writing team’s individual and team workflow
  • Optimize NMTC Allocation Application process for clients and team members
• Drafting, reviewing and preparing NMTC Allocation Applications and supporting documents for strategic and technical opportunities
• Writing and reviewing compelling business strategies, community outcomes and other narratives to maximize scoring and increase likelihood of successful outcomes
• Collaborating with clients to identify and source appropriate NMTC pipeline opportunities to suit unique CDE needs (considering geography, project type, community impacts, etc.)
• Synthesizing and incorporating industry terms, trends and data to support business strategies, community outcomes and compelling applications that translate to smooth financial closings
• Identifying and managing other grant and application writing opportunities to ensure quality and timely submissions as well as strategic alignment
• Collaborating with deal team participants (investors, borrowers, supporters and stakeholders) to secure commitments, evidence of support and/or letters of interest as required for submission of various funding applications and/or financial closings
• Designing and reviewing project proposals and summaries for investment opportunities in a clear, compelling, and concise manner

Community Development Consulting

• Establishing relationships with CDFIs, CDEs, and various community development stakeholders
• Collaborating with the team to identify opportunities with existing or aspiring CDFIs to allow them to execute their vision
• Assisting clients with formalizing their organizational framework through an Organization Assessment including: review of the organization’s service area, products/services, track record, pipeline, community impact data, management capacity and finances
• Assisting with underwriting and structuring NMTC transactions
• Supporting and preparing for submission of relevant Certifications
• Preparing sub-CDE Certifications in connection with NMTC allocation agreements.
• Working with organizations to meet certification requirements and establish policies and procedures that will ensure continued compliance
• Helping identify an organization’s short and long-term goals and objectives in order to develop a sustainable financial plan
• Helping secure private investment commitments and a strategy for long-term financial viability
• Actively managing a pipeline of community development finance investing, lending, and growth initiatives
• Collaborating with GPS and GovCon teams to identify and develop grant writing opportunities that align with compliance needs and enhance cross-industry initiatives
• Working collaboratively with Bank Finance and other industries within Cherry Bekaert to create comprehensive offerings that holistically serve our clients' needs
• Coordinating with The Innovate Fund (TIF) Chief Operating Officer and Cherry Bekaert staff on strategic planning initiatives
• Other job-related functions as assigned
• Travel: 20%

What you bring to the role:

• Bachelor’s in Finance, Accounting, Economics or related field
• CPA license, MBA, JD, LLM, Master’s Degree (other field related certifications may be considered)
• Minimum of 10 years of demonstrated progressive experience in community development finance, tax credit finance, CDE/CDFI Lending, structured finance or related field
• Knowledge of tax credit financing required, with specific experience with NMTC strongly
• Experience in working with borrowers, lenders, investors and Community Development Organizations
• Strong research and analytical skills; ability to solve complex issues.
• Expert knowledge of tax credit finance reporting required, with specific experience with CDFI Fund’s AMIS reporting strongly
• Ability to effectively manage up, down and out, providing exceptional client service by leveraging communication skills to develop and maintain outstanding relationships.
• Strong leadership, recruiting, training, and mentoring skills, coupled with excellent verbal, written (including technical writing), and presentation skills
• Entrepreneurial and highly motivated to make internal and external connections
• Proficiency in Excel
• Strong sense of urgency and shared sense of mission

What we offer you:

• Our shared values that foster and belonging including uncompromising integrity, collaboration, trust,and mutual respect.
• A well-run firm that offers stability and opportunity to develop as a leader.
• The opportunity to innovate and do work that motivates and engages you.
• A collaborative environment focused on enabling you to further your career growth and continuous professional development.
• Competitive compensation and a total rewards package that focuses on all aspects of your wellbeing.
• Flexibility to do impactful work and the time to enjoy your life outside of work.
• Opportunities to connect and learn from professionals from different backgrounds and with different cultures.
• Supportive partnership group with a “one firm” mentality and a commitment to colleagues’ success
• Big firm resources and bench strength; small firm flexibility and openness to new ideas
• Collaboration across service lines and offices; a firm culture that embraces one another and the community; and an excellent opportunity to help bring along talented staff
• Defined metrics and targets that eliminate ambiguity
• Shared values, including uncompromising integrity, a passion for excellence, and mutual respect

Cherry Bekaert cares about our people. We offer competitive compensation packages based on performance that recognize the value our people bring to our clients and our Firm. The salary range for this position is included below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate’s work experience, education, knowledge, skills, and geographic location. In addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection.

Pay Range:

$146,395-$328,800

Cherry Bekae

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. About Crozier Fine Arts Crozier Fine Arts is the global leader in fine art logistics, storage, and solutions—serving collectors, galleries, museums, and institutions with unmatched care, security, and expertise. As part of Iron Mountain, Crozier operates at the intersection of culture, logistics, and innovation. Role Overview The Director of National Transportation, Resource Planning & Strategic Initiatives will oversee Crozier’s North American transportation network while driving strategic workforce resource planning and executing key business initiatives. This executive will be responsible for optimizing the national shuttle network, fleet management, revenue generation, and customer experience, while also ensuring strategic staffing, scheduling, and workforce deployment across all frontline operations,including transportation, warehouse, and field services. In addition, this role will play a critical role in the planning and execution of strategic initiatives that align with Crozier’s NA strategy and overall business goals. These initiatives will be focused,outcome-driven efforts aimed at improving operational efficiency, expanding service capabilities, and driving growth. This requires collaboration across Crozier and Iron Mountain business units to ensure seamless execution of high-priority projects. This leader will work closely with Operations, Customer Success, Finance, and Business Operations teams to align labor resources with demand, optimize costs, and drive Crozier’s continued transformation. Key Responsibilities National Transportation & Operations ● Oversee and scale Crozier’s National Shuttle Network, ensuring cost-effective, on-time, and secure transport of fine art and high-value items. ● Manage the fleet network, route optimization, and load planning to enhance efficiency and reduce costs. ● Lead a team of regional transportation leaders, dispatchers, and drivers, ensuring alignment with Crozier’s service commitments. ● Ensure compliance with TSA, DOT, and fine art handling regulations, prioritizing security and operational excellence. ● Utilize real-time data analytics to monitor transport performance and drive continuous improvement. ● Partner with IRM transportation group to align Crozier with all opportunities for cost optimization, innovation and longer term network opportunities. ● Foster a high-performance culture within transportation and frontline workforce teams, ensuring strong leadership and development. ● Represent Crozier in industry forums, client meetings, and logistics partnerships to strengthen relationships and market positioning. Fleet & Sustainability Management ● Oversee fleet expansion, maintenance, and fuel efficiency strategies, ensuring sustainability and cost-effectiveness. ● Lead Crozier’s efforts to introduce eco-friendly fleet solutions, including electric and hybrid vehicles. ● Implement advanced fleet tracking and route optimization technologies to reduce carbon footprint and maximize efficiency. Revenue Growth & Business Expansion ● Drive transportation revenue growth by developing new services, optimizing pricing models, and expanding Crozier’s national reach. ● Collaborate with the Customer Success team to align transportation offerings with client needs and market trends. ● Identify opportunities for efficiency improvements, cost savings, and new revenue streams across national logistics operations. Customer Experience & Service Excellence ● Partner with Customer Success and Operations to ensure seamless coordination between transportation, storage, and final delivery. ● Implement tracking systems, SLAs, and quality control measures to maintain Crozier’s reputation for excellence. ● Establish a culture of proactive problem-solving to address client needs and enhance service delivery. National Resource Planning & Workforce Optimization ● Lead workforce resource planning for North America, ensuring the optimal allocation of frontline labor across transportation, warehouse, and field services. ● Develop and implement data-driven labor forecasting models to anticipate demand fluctuations and adjust workforce deployment accordingly. ● Partner with HR and Operations to ensure efficient recruitment, training, and retention of drivers, art handlers, and logistics personnel. ● Work closely with Finance to balance labor costs, overtime, and operational efficiency, ensuring profitability while meeting service expectations. ● Optimize shift scheduling and staff utilization to support peak service periods while minimizing downtime. ● Deploy technology solutions to improve labor planning, tracking, and workforce productivity. ● Establish and maintain key performance indicators (KPIs) for workforce planning, measuring efficiency, productivity, and cost-effectiveness. Strategic Initiatives execution & delivery ● Serve as a strategic partner to the General Manager, North America, helping shape the region’s operational strategy ● Lead the planning and execution of strategic initiatives that contribute to Crozier’s long-term business objectives and revenue growth. ● Partner with cross-functional teams within Crozier and Iron Mountain to align resources and drive high-impact projects. ● Develop and execute targeted strategies to enhance operational scalability, efficiency, and profitability. ● Ensure all initiatives are outcome-driven, focused on specific deliverables, and aligned with company priorities. ● Measure and track the success of strategic initiatives, ensuring accountability and continuous improvement. Qualifications & Experience ● 10+ years of experience in transportation, logistics, workforce resource planning, and/or strategic business initiatives, preferably in fine art, luxury goods, or high-value asset logistics. ● Proven leadership in multi-regional workforce planning, national transportation operations, and execution of strategic business initiatives. ● Strong expertise in workforce forecasting, scheduling, and labor optimization for frontline operations. ● Experience managing fleet operations, transportation networks, and cross-functional teams. ● Knowledge of TSA, DOT, and compliance regulations for fine art and high-value logistics. ● Financial acumen to manage budgets, labor costs, and operational profitability. ● Strong problem-solving skills with a track record of executing high-impact business initiatives. ● Proven track record in developing and executing successful strategic plans. ● Strong experience in leading organizational transformation initiatives. ● Strong leadership and interpersonal skills with the ability to influence at all levels of the organization. ● Exceptional communication and presentation skills, both written and verbal. ● Proven ability to manage multiple projects and prioritize tasks effectively. ● Bachelor’s degree in Business, Supply Chain Management, or a related field; MBA preferred. Category: Transportation Administration #transportation Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0088335 #J-18808-Ljbffr

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About Crozier Fine Arts

Crozier Fine Arts is the global leader in fine art logistics, storage, and solutions—serving collectors,

galleries, museums, and institutions with unmatched care, security, and expertise. As part of Iron

Mountain, Crozier operates at the intersection of culture, logistics, and innovation.

Role Overview

The Director of National Transportation, Resource Planning & Strategic Initiatives will oversee Crozier’s North American transportation network while driving strategic workforce resource planning and executing key business initiatives. This executive will be responsible for optimizing the national shuttle network, fleet management, revenue generation, and customer experience, while also ensuring strategic staffing, scheduling, and workforce deployment across all frontline operations,including transportation, warehouse, and field services.

In addition, this role will play a critical role in the planning and execution of strategic initiatives that align with Crozier’s NA strategy and overall business goals. These initiatives will be focused,outcome-driven efforts aimed at improving operational efficiency, expanding service capabilities, and driving growth. This requires collaboration across Crozier and Iron Mountain business units to ensure seamless execution of high-priority projects.

This leader will work closely with Operations, Customer Success, Finance, and Business Operations teams to align labor resources with demand, optimize costs, and drive Crozier’s continued transformation.

Key Responsibilities

National Transportation & Operations

● Oversee and scale Crozier’s National Shuttle Network, ensuring cost-effective, on-time, and secure transport of fine art and high-value items.

● Manage the fleet network, route optimization, and load planning to enhance efficiency and reduce costs.

● Lead a team of regional transportation leaders, dispatchers, and drivers, ensuring alignment with Crozier’s service commitments.

● Ensure compliance with TSA, DOT, and fine art handling regulations, prioritizing security and operational excellence.

● Utilize real-time data analytics to monitor transport performance and drive continuous improvement.

● Partner with IRM transportation group to align Crozier with all opportunities for cost optimization, innovation and longer term network opportunities.

● Foster a high-performance culture within transportation and frontline workforce teams, ensuring strong leadership and development.

● Represent Crozier in industry forums, client meetings, and logistics partnerships to strengthen relationships and market positioning.

Fleet & Sustainability Management

● Oversee fleet expansion, maintenance, and fuel efficiency strategies, ensuring sustainability and cost-effectiveness.

● Lead Crozier’s efforts to introduce eco-friendly fleet solutions, including electric and hybrid

vehicles.

● Implement advanced fleet tracking and route optimization technologies to reduce carbon footprint and maximize efficiency.

Revenue Growth & Business Expansion

● Drive transportation revenue growth by developing new services, optimizing pricing models, and expanding Crozier’s national reach.

● Collaborate with the Customer Success team to align transportation offerings with client needs and market trends.

● Identify opportunities for efficiency improvements, cost savings, and new revenue streams across national logistics operations.

Customer Experience & Service Excellence

● Partner with Customer Success and Operations to ensure seamless coordination between

transportation, storage, and final delivery.

● Implement tracking systems, SLAs, and quality control measures to maintain Crozier’s reputation for excellence.

● Establish a culture of proactive problem-solving to address client needs and enhance service delivery. National Resource Planning & Workforce Optimization

● Lead workforce resource planning for North America, ensuring the optimal allocation of frontline labor across transportation, warehouse, and field services.

● Develop and implement data-driven labor forecasting models to anticipate demand fluctuations and adjust workforce deployment accordingly.

● Partner with HR and Operations to ensure efficient recruitment, training, and retention of drivers, art handlers, and logistics personnel.

● Work closely with Finance to balance labor costs, overtime, and operational efficiency, ensuring profitability while meeting service expectations.

● Optimize shift scheduling and staff utilization to support peak service periods while minimizing downtime.

● Deploy technology solutions to improve labor planning, tracking, and workforce productivity.

● Establish and maintain key performance indicators (KPIs) for workforce planning, measuring efficiency, productivity, and cost-effectiveness.

Strategic Initiatives execution & delivery

● Serve as a strategic partner to the General Manager, North America, helping shape the region’s operational strategy

● Lead the planning and execution of strategic initiatives that contribute to Crozier’s long-term business objectives and revenue growth.

● Partner with cross-functional teams within Crozier and Iron Mountain to align resources and drive high-impact projects.

● Develop and execute targeted strategies to enhance operational scalability, efficiency, and profitability.

● Ensure all initiatives are outcome-driven, focused on specific deliverables, and aligned with company priorities.

● Measure and track the success of strategic initiatives, ensuring accountability and continuous improvement.

Qualifications & Experience

● 10+ years of experience in transportation, logistics, workforce resource planning, and/or strategic business initiatives, preferably in fine art, luxury goods, or high-value asset logistics.

● Proven leadership in multi-regional workforce planning, national transportation operations, and execution of strategic business initiatives.

● Strong expertise in workforce forecasting, scheduling, and labor optimization for frontline operations.

● Experience managing fleet operations, transportation networks, and cross-functional teams.

● Knowledge of TSA, DOT, and compliance regulations for fine art and high-value logistics.

● Financial acumen to manage budgets, labor costs, and operational profitability.

● Strong problem-solving skills with a track record of executing high-impact business initiatives.

● Proven track record in developing and executing successful strategic plans.

● Strong experience in leading organizational transformation initiatives.

● Strong leadership and interpersonal skills with the ability to influence at all levels of the organization.

● Exceptional communication and presentation skills, both written and verbal.

● Proven ability to manage multiple projects and prioritize tasks effectively.

● Bachelor’s degree in Business, Supply Chain Management, or a related field; MBA preferred.

Category: Transportation Administration

#transportation

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0088335

Executive Director, Operations Management - OnDemand & Variable Tech

Job ID

220744

Posted

11-Jul-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

The position is equivalent to a Sector COO

Responsible for overseeing On Demands global operations to ensure the efficient, effective, and integrated delivery of mobile technician services, third-party partnerships, and call center solutions. This executive will drive operational excellence, foster strategic partnerships, champion technology-enabled processes, and lead a transformation towards digital-first engagement. The ideal candidate will be a decisive, innovative leader with deep experience in FM service delivery, large-scale operational management, and transformation programs in a global context.

Operational Leadership and Strategy

• Develop and execute a global operational strategy that aligns with the organization's vision and growth objectives.

• Oversee end-to-end service delivery for mobile technicians and 3P service providers, ensuring optimal route planning, utilization, and service quality across all geographic regions.

• Align operational frameworks and service level agreements (SLAs) to meet or exceed customer expectations.

Digital Transformation and Contact Center Management

• Lead the transformation of a high-volume call center into a digitally-enabled customer service hub, leveraging self-service platforms and automation.

• Develop digital-first strategies (e.g., omnichannel communication, AI-driven dispatch, analytics) to elevate customer experience and service efficiency.

• Ensure rigorous performance measurement (e.g., average handle time, first-call resolution, customer satisfaction).

Process Optimization and Continuous Improvement

• Implement data-driven methodologies (e.g., Lean, Six Sigma) to drive ongoing process improvements, reduce costs, and enhance service levels.

• Oversee standardization and harmonization of operational processes across regions and business units.

• Champion a culture of accountability, transparency, and continuous learning within the operations function.

Financial Management and Operational Budgeting

• Collaborate with the executive leadership team to set financial targets and operational budgets, ensuring alignment with the company's strategic plan.

• Monitor and optimize cost structures, driving profitability through process improvements, strategic sourcing, and vendor management.

• Evaluate capital expenditures for technology upgrades, infrastructure improvements, and new growth initiatives.

Stakeholder and Relationship Management

• Build and maintain strong relationships with clients, suppliers, and third-party service providers to ensure seamless service delivery and collaboration.

• Serve as a spokesperson for operational excellence and innovation when engaging with senior clients and corporate boards.

Leadership and Talent Development

• Recruit, mentor, and retain high-performing operational leaders, creating a succession pipeline within the global operations team.

• Foster a customer-centric, inclusive, and performance-driven culture that encourages collaboration and innovation.

• Implement leadership development programs and skill-building initiatives to ensure continual growth of operational staff.

What You'll Need:

• Bachelor's Degree preferred with 15+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

• Motivation to impact results of a business unit, major operational segment, or enterprise-wide organization sub-function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Meticulous organizational skills with a masterful inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Executive Director position is $230,000 annually and the maximum salary for the Executive Director position is $250,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 (U.S.) and +1 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

• Develop and implement the overall program management strategy aligned with company objectives.
• Build and maintain integrated programplans for all programs. Work closely with the leadership team and program teams to define, track and maintain integrated program workstreams.
• Oversee the planning, execution, and tracking of multiple cross-functional programs through clinical development and commercialization.
• Drive timelines and monitor resources to keep programs on schedule and budget. Proactively identify and resolve challenges within the program teams. This includes developing and maintaining integrated documentation, such as Gantt charts, decision logs, and risk registries
• Conduct continuous review and analysis of critical path activities. Communicate any perceived risks to budget or timeline to management in a timely manner.
• Provide operational expertise to the program team, continuously improving project standards, processes, metrics, and practices in order to deliver projects and programs according to plan and within budget.
• Build and maintain tools to monitor and communicate program progress to the program team and all levels of the organization, including developing presentations for leadership.
• Serve as PMO of program teams and of the Development Management Team, working with program leads and leadership team to facilitate cross-functional program meetings (including distribute agendas, maintain meeting minutes, and drive follow up toward completion of action items).
• Ensure effective, proactive and open communications, to achieve transparency and clarity of program goals, progress and issues. Establish key metrics and monitor performance, through dashboards and reports to enable timely information and analyses for senior leaders.
• Facilitate discussion and productive conflict around program strategy, deliverables, and timelines to enable commitment and alignment.

• 15+ years of in-depth pharmaceutical industry experience and drug development in a program management role.
• BA/BS degree with an advanced degree preferred. MSc or advanced scientific degree a plus. PMP certification is a plus
• Prior experience leading and managing global, cross-functional late-stage clinical development programs (preferred: including leading to regulatory approvals)
• Experience in small/growing biotech companies is a must.

• Proven ability to communicate clearly and present key information objectively to all levels of the organization including executive management.
• Demonstrated ability to positively influence outcomes, key project decisions, and strategic problem-solving.
• Proactive risk management with ability to propose solutions and deliver appropriate mitigation plan.
• Ability to communicate (written and verbal) with impact to provide appropriate context, articulate views, drive clarity, and address barriers to progress program development.
• Ability to drive decision-making within a cross-functional and cross-cultural, global team structure.
• Excellent organizational skills and attention to detail, while keeping the strategic view

About Prilenia

Prilenia, a private biopharmaceutical company with a highly committed and talented global team, is seeking a Senior/Executive Director, Program Management located in Europe, Israel or the United States, east coast location is strongly preferred.

Being part of Prilenia is being a part of a simple but urgent mission – the development of transformative medicines for people affected by devastating neurodegenerative diseases. Driven by an unwavering commitment to scientific excellence, Prilenia is developing pridopidine, a first-in-class potentially neuroprotective sigma-1 receptor (S1R) agonist, which, if approved by the EMA later this year, could be the first approved drug to impact clinical disease progression and not just manage symptoms.

Prilenia holds Orphan Drug designation for pridopidine in HD and ALS in the U.S. and EU. In addition, pridopidine has received Fast Track designation by the U.S. Food and Drug Administration (FDA) for the treatment of HD. The European Medicines Agency (EMA) has accepted for review Prilenia’s European Marketing Authorisation Application (MAA) seeking regulatory approval of pridopidine for the treatment of HD. This is the first submission seeking approval for a potential treatment that can impact clinical progression in HD. For ALS, Prilenia also plans to initiate a pivotal Phase 3 trial to evaluate pridopidine.

To learn more about our story and company culture, visit us at

We seek an experienced Program Management lead to join our team as Senior/ Executive Director Program Management . This role will lead integrated program management for Prilenia across the various development programs and indications, providing end-to-end oversight of program strategy and management.It is a strategic and operational role that would serve as partner to the leadership team in driving the project plans, priorities and coordinated execution. This role will initially report to the Company’s COO.

The ideal candidate will have significant prior experience in driving program management, including working with growing, late-stage biotech companies; a collaborative, “can do” mindset and ability to drive decision making in fast-paced environment.

*The position's level will be determined according to the candidate's experience.

• Develop and implement the overall program management strategy aligned with company objectives.
• Build and maintain integrated programplans for all programs. Work closely with the leadership team and program teams to define, track and maintain integrated program workstreams.
• Oversee the planning, execution, and tracking of multiple cross-functional programs through clinical development and commercialization.
• Drive timelines and monitor resources to keep programs on schedule and budget. Proactively identify and resolve challenges within the program teams. This includes developing and maintaining integrated documentation, such as Gantt charts, decision logs, and risk registries
• Conduct continuous review and analysis of critical path activities. Communicate any perceived risks to budget or timeline to management in a timely manner.
• Provide operational expertise to the program team, continuously improving project standards, processes, metrics, and practices in order to deliver projects and programs according to plan and within budget.
• Build and maintain tools to monitor and communicate program progress to the program team and all levels of the organization, including developing presentations for leadership.
• Serve as PMO of program teams and of the Development Management Team, working with program leads and leadership team to facilitate cross-functional program meetings (including distribute agendas, maintain meeting minutes, and drive follow up toward completion of action items).
• Ensure effective, proactive and open communications, to achieve transparency and clarity of program goals, progress and issues. Establish key metrics and monitor performance, through dashboards and reports to enable timely information and analyses for senior leaders.
• Facilitate discussion and productive conflict around program strategy, deliverables, and timelines to enable commitment and alignment.

• 15+ years of in-depth pharmaceutical industry experience and drug development in a program management role.
• BA/BS degree with an advanced degree preferred. MSc or advanced scientific degree a plus. PMP certification is a plus
• Prior experience leading and managing global, cross-functional late-stage clinical development programs (preferred: including leading to regulatory approvals)
• Experience in small/growing biotech companies is a must.

• Proven ability to communicate clearly and present key information objectively to all levels of the organization including executive management.
• Demonstrated ability to positively influence outcomes, key project decisions, and strategic problem-solving.
• Proactive risk management with ability to propose solutions and deliver appropriate mitigation plan.
• Ability to communicate (written and verbal) with impact to provide appropriate context, articulate views, drive clarity, and address barriers to progress program development.
• Ability to drive decision-making within a cross-functional and cross-cultural, global team structure.
• Excellent organizational skills and attention to detail, while keeping the strategic view

Location/Time Zones:

This is a full-time,remote position in either the US, Europe or Israel. This role will require occasional in-person/face-to-face meetings.Flexible schedule with interactions across North America, Europe and Israel time zones. Occasional travel throughout North America and Europe is required.

Prilenia operates across the United States, Canada, Europe and Israel, is incorporated in the Netherlands and backed by leading life sciences investors. We are a highly virtual and flexible organization that is mostly remote and encourages team members to work in the ways that make them most effective, with a focus on our common goals and getting the job done.

Prilenia is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to fostering a diverse, inclusive, and welcoming workplace for all.

• Lead the planning and execution of Xenon's late stage development program through to commercialization.
• Provide operational expertise as part of the development program management function. This includes working with other leaders within the PM department to define, implement, maintain and continuously improve project standards, processes, metrics, and practices in order to deliver projects and programs according to plan and within budget.
• Partnering with PDT members and key stakeholders to lead the development, implementation and maintenance of high-quality integrated plans addressing program scope, timelines, budget, communications, risks, staffing and change management, ensuring cross functional alignment.
• Build and maintain tools to monitor and communicate program progress to the program team and all levels of the organization, including supporting the development of presentations for Senior Management.
• Co-lead or lead program team and/or sub-team meetings and maintain decisions and action items for tracking to completion.
• Work with the development PM leadership to articulate the 5-year plan and create the development program objectives as part of the Annual Operating Plan (AOP) cycle.
• Partner with Finance, HR, PDT members and functional leads to develop budgets, address program variances, budget requests, and staffing needs.
• Ensure effective, proactive and open communications, to achieve transparency and clarity of program goals, progress and issues. Establish key metrics and monitor performance, through dashboards and reports to enable timely information and analyses for senior leaders.
• Present to senior leadership, governance teams and external audiences on the project strategy and plans
• Develop and propose short- and long-term objectives for the function in accordance with overall Company strategies and plans.
• Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any.
• Some international travel may be required.
• Other duties as assigned.

• 12+ years of in-depth pharmaceutical industry experience and drug development in a program management capacity in late development with significant experience within related functions (e.g. Clinical Development, Clinical Operations, Regulatory, CMC, Biometrics, Marketing); program management experience reflects leading complex pharmaceutical projects in a multi-disciplinary environment.
• Proven ability to communicate clearly and present key information objectively to all levels of the organization including executive management.
• Ability to inspire, influence, motivate and negotiate in a matrix environment to optimize development and address barriers.
• Demonstrated ability to positively influence outcomes, key project decisions, and strategic problem-solving.
• Proactive risk management with ability to propose solutions and deliver appropriate mitigation plan.
• Ability to communicate (written and verbal) with impact to provide appropriate context, articulate views, drive clarity, and address barriers to progress program development.
• Ability to drive decision-making within a cross-functional and cross-cultural, global team structure.
• Excellent organizational skills.
• Highly effective presentation skills.

Senior Asset Management Technology Sales Executive page is loaded Senior Asset Management Technology Sales Executive Apply locations Boston MA - One Post Office Square Kansas City, MO New York, NY time type Full time posted on Posted 15 Days Ago job requisition id R33623 As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Senior Sales Executive Locations : Boston, New York or Kansas City | Hybrid Get To Know Us: We are seeking a Senior Sales Executive for our Global Investor Distribution Solutions Business. This is an exciting new role and a great opportunity to be part of a high performing, collaborative sales team. In this role, you will focus on selling solutions for Transfer Agency Technology, Business Processing Outsourcing, Brokerage Sub-accounting and Alternative Asset Service and Connectivity Technology. Why You Will Love It Here! Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Present, promote and sell products and services to prospects and existing customers across the asset management and brokerage industry. Together with SMEs, guide prospective customers in the development of their vision for the growth of their asset management or brokerage business and on how SS&C’s solutions can contribute to their success. Establish, develop and maintain positive business and customer relationships to ensure future sales and reference-ability. Expedite the resolution of customer problems and complaints to maximize satisfaction. Coordinate sales effort with team members and other departments. Analyze the territory/ market’s potential, track sales and status reports. Supply management with reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services. Keep abreast of best practices and promotional trends. Building pipeline opportunities across our solution sets Hunting for new logos Building sales within your assigned relationships Using you deep asset management technology knowledge to combine solutions to meet prospects and client’s needs. Continuously improve through feedback Achieve agreed upon sales targets and outcomes within schedule. What You Will Bring: 5+ years of Enterprise Sales Experience, preferably in the Transfer Agency, Brokerage , Asset Management Technology space. Deep understanding of Transfer Agency, Brokerage Sub accounting and Record keeping Technology preferred, but not required. Thorough knowledge of the enterprise asset management ecosystem A strong desire to succeed. Proven experience in managing a territory. Consultative sales skills. BS/BA degree is required. Highly motivated and target driven with a proven track record in sales. Thank you for your interest in SS&C! To further explore this opportunity, please apply here or through our careers page on the corporate website at . #LI-HE1 #CA-HE #LI-Hybrid Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.NY: Salary range for the position: 140,000 + commission USD to 150,000 + commission USD. Similar Jobs (3) Sales Executive Fund Administration locations 5 Locations time type Full time posted on Posted 5 Days Ago Sales Executive Hedge Funds locations 4 Locations time type Full time posted on Posted 5 Days Ago Client Relationship Manager - Retail Alternative Investments locations 2 Locations time type Full time posted on Posted 13 Days Ago As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. #J-18808-Ljbffr