Project Management

30383 Atlanta, Georgia Avance Consulting

Posted 7 days ago

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Job Description

Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further. Role: Project Management Duration: Full Time Location: Atlanta, GA Qualifications Basic • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 7 years of experience with Information Technology Preferred • Banking domain knowledge /Risk and Finance and experience testing applications in any banking LOB • At least 7 years of experience in managing QA or Development projects. Prior Experience as QA manager will be an added advantage. • At least 5 years of experience in project scoping, estimation, budgeting, scheduling and risk management • At least 2 years of hands on automation framework development and troubleshooting along with script development and fixing in any of the open source automation tool • At least 7 years of experience in Agile (Scrum) and Lean practices is highly preferred. • Knowledge and understanding of STLC, requirements analysis, test case design, test execution, defect lifecycle management • Experience working in Waterfall, CI/CD projects. • Prior Knowledge and experience in Test Automation is highly preferred. • Prior experience in End-to-End testing and system integration testing is highly preferred. • Experience and desire to work in a Global delivery environment. • Communication skills and Analytical skills. • Tools experience desired: ALM, TFS, UFT, Selenium Qualifications • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

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EntryLevel Management

30383 Atlanta, Georgia New York Life Greater Atlanta

Posted 24 days ago

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Job Description

Bilingual New York Life Insurance Company is currently seeking Managers to become part of our Fast Track Partner program. We are interviewing leadership-oriented, goal-driven individuals who may be selected to become Partners in our General Office. A New York Life Partner’s responsibilities include the successful recruiting and development of a team of salespeople who would enjoy: • Comprehensive professional training • Competitive benefits • Pension Plan(subject to eligibility requirements) • Significant income potential • The opportunity to work for a Fortune 100 company Responsibilities: • Evaluate the team’s sales performance and offer advice on continuous improvement • Identify new sales opportunities, emerging markets, and lead-generation programs to keep us growing • Cultivate lasting customer relationships to meet customer needs and mitigate any complaints to ensure continued business and establish trust • Lead our sales team by setting a sales plan for each sales representative, identifying individual sales targets, assigning sales territories, and overseeing training programs • Set our sales strategies and objectives to achieve our sales goals Qualifications: • Exemplary communication skills, leadership skills, and analytical skills • At least 3 years of experience in a Sales Management or Leadership role in a Sales Department • Displays a proven track record of sales success. and goals • The Candidate must have a Bachelor’s degree in Business or in a similar field If you are: • Highly motivated • Have strong communication skills • Searching for a rewarding and challenging career We would like to learn more about you! Please apply! Compensation: $80,000 - $15,000 at plan yearly

• Evaluate the team’s sales performance and offer advice on continuous improvement • Identify new sales opportunities, emerging markets, and lead-generation programs to keep us growing • Cultivate lasting customer relationships to meet customer needs and mitigate any complaints to ensure continued business and establish trust • Lead our sales team by setting a sales plan for each sales representative, identifying individual sales targets, assigning sales territories, and overseeing training programs • Set our sales strategies and objectives to achieve our sales goals

Compensation:
$80,000-$115 000 per year

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Care Management

30002 Avondale Estates, Georgia Pyramid Consulting

Posted today

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Job Description

Immediate need for a talented Care Management. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-71237

Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Works hard to collaborate with our internal medical director and clinical nursing to get peer to peer schedules to get authorizations approved for member svcs being requested.
  • Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
  • (TBD)
  • Needed for high call volume to fulfil service levels.
  • Possibly, later in the year by September (TBD).
  • In a live call que while navigating multiple systems scheduling peer to peer requests for our internal medical providers.
  • All communications levels (Teams chats, emails, etc).
  • Fast paced w/ high call volume; fluent process with how to get requests completed, cooperative, collaborative with leaders highly involved with processes.
  • Assisting providers and members getting authorizations overturned.
  • Works hard to collaborate with our internal medical director and clinical nursing to get peer to peer schedules to get authorizations approved for member svcs being requested.
  • In comparison to other teams/LOBS/markets we are very competitive.
  • Would gain self-confidence in overall communication w/ internal team and members, how to navigate through systems, as well as gaining experience with quickly adapting to change with the processes.
Key Requirements and Technology Experience:
  • Key Skills:Trucare experience, , Medical Insurance, Member outreach, Calling, Call center experience,
  • High school diploma or GED.
  • Call center experience, Medical Insurance experience, Customer service, Problem solving skills.
  • Trucare experience and phone system experience
  • Disqualifiers: Not having a quiet place to take live calls and poor internet quality/speed.
  • Performance indicators: Average handle time, Average hold time
  • Best vs. average: Average Handle time of : 7 minutes vs 7.5 minutes
  • Average hold time: 1 minutes vs 1.5 minutes.
  • Customer Service
  • Medical Insurance.
  • Communication skills.
  • Must have great organizational skills and easily coachable.
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#prof
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IT Service Management (ITSM) - Incident Management

30383 Atlanta, Georgia UKG (Ultimate Kronos Group)

Posted 1 day ago

Job Viewed

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Job Description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Team:

The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.

About The Role:

This is an afternoon shift role: 1:00 PM est - 10:00 PM est

The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.

Responsibilities:

• Acknowledge incoming incidents via PagerDuty and spin-up a bridge

• Gather the initial information and document them in ServiceNow

• Adopt/Learn the internal automation tools for incident logging and tracking

• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms

• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.

• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident

• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)

• Learn the new product features for effective management of incident bridges

• Complete all organizational trainings timely

• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution

• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness

Basic Qualifications

• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment

• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base

• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment

• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)

• 2+ years of working in on-call support rotation model and PagerDuty experience

• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point

• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices

Preferred Qualifications:

• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha

• Experience working in an Agile technical environment

• Experience working in a Cloud environment

• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions

• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment

• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

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IT Service Management (ITSM) - Incident Management

30239 Alpharetta, Georgia UKG (Ultimate Kronos Group)

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Team:

The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.

About The Role:

This is an afternoon shift role: 1:00 PM est - 10:00 PM est

The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.

Responsibilities:

• Acknowledge incoming incidents via PagerDuty and spin-up a bridge

• Gather the initial information and document them in ServiceNow

• Adopt/Learn the internal automation tools for incident logging and tracking

• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms

• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.

• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident

• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)

• Learn the new product features for effective management of incident bridges

• Complete all organizational trainings timely

• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution

• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness

Basic Qualifications

• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment

• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base

• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment

• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)

• 2+ years of working in on-call support rotation model and PagerDuty experience

• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point

• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices

Preferred Qualifications:

• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha

• Experience working in an Agile technical environment

• Experience working in a Cloud environment

• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions

• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment

• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

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IT Service Management (ITSM) - Incident Management

30239 Alpharetta, Georgia UKG, Inc.

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About The Team:

The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.

About The Role:

This is an afternoon shift role: 1:00 PM est - 10:00 PM est

The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.

Responsibilities:
• Acknowledge incoming incidents via PagerDuty and spin-up a bridge
• Gather the initial information and document them in ServiceNow
• Adopt/Learn the internal automation tools for incident logging and tracking
• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms
• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.
• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident
• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)
• Learn the new product features for effective management of incident bridges
• Complete all organizational trainings timely
• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness

Basic Qualifications
• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment
• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
• 2+ years of working in on-call support rotation model and PagerDuty experience
• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point
• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices

Preferred Qualifications:
• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha
• Experience working in an Agile technical environment
• Experience working in a Cloud environment
• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at
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IT Service Management (ITSM) - Incident Management

30383 Atlanta, Georgia UKG

Posted today

Job Viewed

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Job Description

Join to apply for the IT Service Management (ITSM) - Incident Management role at UKG 2 days ago Be among the first 25 applicants Join to apply for the IT Service Management (ITSM) - Incident Management role at UKG Get AI-powered advice on this job and more exclusive features. Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About The Team The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings. About The Role This is an afternoon shift role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives. Responsibilities Acknowledge incoming incidents via PagerDuty and spin-up a bridge Gather the initial information and document them in ServiceNow Adopt/Learn the internal automation tools for incident logging and tracking Learn various internal product & engineering team structures to effectively lead the bridges/war rooms Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents. Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc) Learn the new product features for effective management of incident bridges Complete all organizational trainings timely Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Basic Qualifications 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS) 2+ years of working in on-call support rotation model and PagerDuty experience 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Preferred Qualifications Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email The pay range for this position is $62,300 to $9,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at UKG by 2x Sign in to set job alerts for “Information Technology Manager” roles. Norcross, GA $170,0 0.00- 200,000.00 3 days ago Peachtree Corners, GA 130,000.00- 150,000.00 1 day ago IT Systems Technology Manager (Hands On) Sr. Support Center (Service Desk) Manager Atlanta, GA 73,800.00- 106,600.00 1 month ago Hotel IT Systems Manager (Mid Atlantic/Mid-West) Atlanta, GA 180,000.00- 220,000.00 3 weeks ago Sr. Support Center (Service Desk) Manager Atlanta, GA 73,800.00- 106,600.00 1 month ago IT Manager Senior, Incident Response & Continuity Manager Information Technology Manager (Network/Telecommunications) Atlanta, GA 57,400.00- 73,800.00 1 month ago Technology Operations Lead, Atlanta Airport Atlanta, GA 160,000.00- 180,000.00 2 days ago Principal Team Leader, Staff Technology Solutions Manager - IT Infrastructure (Duluth, GA) Atlanta, GA 180,000.00- 210,000.00 3 weeks ago Atlanta, GA 57,400.00- 73,800.00 1 month ago Hotel IT Systems Manager (Mid Atlantic/Mid-West) Sr. Manager- IT Infrastructure & Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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IT Service Management (ITSM) - Incident Management

30239 Alpharetta, Georgia UKG

Posted today

Job Viewed

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Job Description

Join to apply for the IT Service Management (ITSM) - Incident Management role at UKG 6 days ago Be among the first 25 applicants Join to apply for the IT Service Management (ITSM) - Incident Management role at UKG Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. About The Team The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings. About The Role This is an afternoon shift role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives. Responsibilities Acknowledge incoming incidents via PagerDuty and spin-up a bridge Gather the initial information and document them in ServiceNow Adopt/Learn the internal automation tools for incident logging and tracking Learn various internal product & engineering team structures to effectively lead the bridges/war rooms Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents. Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc) Learn the new product features for effective management of incident bridges Complete all organizational trainings timely Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Basic Qualifications 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS) 2+ years of working in on-call support rotation model and PagerDuty experience 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Preferred Qualifications Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email The pay range for this position is $62,300 to $9,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at UKG by 2x Get notified about new Information Technology Manager jobs in Alpharetta, GA . 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