39 Service Advisor jobs in Sparta

Personal Lines Insurance Customer Service Representative:

Requirements:

• Active Property and Casualty Insurance license.
• Minimum of 2 years of customer service experience.
• Strong communication and problem-solving skills.
• Familiarity with insurance policy details and coverage.

Key Responsibilities:

• Utilize your license to assist clients with auto, home, and personal policies.
• Foster lasting client relationships and navigate policy intricacies.
• Provide exceptional service and contribute to a positive team culture.
• Opportunities for career growth and advancement.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Ongoing training and professional development opportunities.
• Vibrant and collaborative work environment.

How to Apply :

Apply directly or send resume to email below. I look forward to hearing from you and discussing your career aspirations! This call is 100% CONFIDENTIAL.

Brandon Womack

Search Consultant- Insurance Division

gpac

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Insurance Agencies Owners or Hiring Authorities:  If your team needs any position filled, we can also assist in presenting qualified talent.  Please reach out for a consultation today!

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

• Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contactincluding information and resolution achievedis logged in the appropriate ticketing system.
• E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
• Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
• Communication - provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
• Support coworkers - provide procedural advice and assistance to other representatives.
• Help maintain and ensure positive working relationships with support clients.
• Provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

• Opportunities for professional growth, development, and advancement within the organization
• 100% remote working employment model
• Sign on Bonus
• Comprehensive training on hardware and software applications for qualified applicants
• Knowledge and experience relating to basic computer applications
• Competitive compensation and full benefits package for full-time employees
• Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

• High school or equivalent

• Excellent written and oral Spanish communication skills, including strong listening skills
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
• Intermediate to advanced computer skills with emphasis on Internet knowledge
• Aptitude for providing superior customer care
• Must exhibit dependability, adaptability and flexibility
• Basic math skills
• Creative thinking and reasoning ability

• Primarily indoor work primarily in office environment
• Frequent utilization of manual dexterity and visualizing of computer screen
• No unusual physical requirements

We have a full-time position available in our Manitowoc Branch for a Member Service Representative. MSR II's are trusted advisors and have exceptional service and sales skills to build loyalty while promoting products and services that benefit the member. MSR II's are dedicated to continually improving their product knowledge, along with their service and sales skills, in order to provide value to our members and prospective members by uncovering needs and recommending solutions. MSR II's actively demonstrate the "Fish Philosophy" principles, our "Creating Member Loyalty" service and sales culture and our "United for You" service promise. They take personal responsibility for outstanding member service while contributing to a sales environment that focuses on either closing sales that benefit the member, or referring them to the appropriate credit union employee for closing the sale. MSR II's are confident and engaged team members who believe in working collaboratively to meet or exceed goals, UnitedOne's mission, strategic objectives, and promote the overall success of the credit union.

• Minimizes the risk of doing business by using good judgement and ensuring compliance with sound practices, work rules, policies/procedures, laws, and regulations. Protects member and credit union information/data by making confidentiality a priority. Maintains personal responsibility for researching, troubleshooting, and resolving member and internal inquiries efficiently and in a timely manner. Shows accountability by researching and reporting all posting errors, variances, and exceptions. Contributes to a safe environment for members and team members by following security/safety/robbery measures and loss prevention methods.
• Fosters and demonstrates our "Creating Member Loyalty" service and sales culture, "United for You' service promise, and Fish Philosophy principles to exceed expectations and support the strategic goals of the credit union. Understands that UnitedOne is dedicated to delivering an exceptional member experience that's unlike any other by demonstrating it with every interaction. Takes great satisfaction in helping members develop lifelong relationships with us. Highly skilled in uncovering members' needs and recommending products and services that benefit the member and build loyalty. Demonstrates strong listening skills and the ability to focus, paraphrase, and empathize with others. Determines eligibility for membership, opens/closes accounts and loans, and processes member inquiries. Ensures timely follow up with members to address concerns, thank them for their business, and follow through on quality leads and activities generated through referrals and other sources.Maintains personal responsibility for requests and follows through to resolution in a timely manner. Educates, encourages, and sells members/guests on the use of alternative delivery channels including PTM's/ATM's, Mobile Banking/Mobile Deposit, Bill-Payer, P2P, and other ancillary systems.
• Demonstrates an enthusiastic, positive attitude, and genuinely enjoys working with people. Fosters a sense of collaboration by proactively assisting co-workers and other departments with requests and tasks as we adhere to the credit union's mission and strategic goals. Utilizes their strong interpersonal skills to work effectively and diplomatically with a diverse group of individuals in various degrees of sensitive, confidential, and sometimes stressful situations.
• Is motivated, engaged, and excited to achieve goals and initiatives. Skilled at using TIPS action steps, as required to originate and close loan applications. Offers all loan protection products consistently to each eligible applicant, outlines product benefits as a means to allow members to make an educated, well informed decision. Actively participates in skills practice sessions, service and sales meetings, coaching sessions, team meetings, and other opportunities to continuously build skills and strategize methods for success. Holds themselves accountable for meeting or exceeding established goals and initiatives and proactively utilizes tools and other planned activities to drive performance results. Demonstrates reliability through regular and consistent attendance, meeting deadlines, and being responsive to the needs of others.
• Monitors branch activity by actively using telephone and lobby queues to minimize wait times and ensure goals and service standards are met. Assists with a wide variety of member services including consumer loans, credit cards, opening/closing accounts, account assistance and other requests while using the credit union's CRM and other tracking systems to document information. Ensures timely follow up with members to address concerns, thank them for their business, and follow through on quality leads and activities generated through referrals and other sources.
• The above list of duties is not meant to be all inclusive, and other duties may be assigned, as necessary.
• Cultivates community awareness and supports the credit union's community involvement and business development efforts. Serves as an active member of the community by volunteering and participating in community events on behalf of UnitedOne Credit Union and promoting the benefits of membership.

• 2-5 years of similar or related experience, including preparatory experience. Must demonstrate exceptional service and sales skills that provide value to our members. Must maintain confidentiality and be meticulous, security conscious, and pay close attention to details.

• High school degree or GED required.

• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

• Must comply with applicable laws and regulations. Must create and maintain a clean, neat, pleasant work environment by maintaining a professional appearance (i.e. dress, posture, attitude, etc.) positive outlook and behavior towards internal and external members.

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

• Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise. This position also includes going outdoors periodically to fill and maintain financial equipment.

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to use basic math skills and spell accurately up to a high school graduate level. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Join Our Team as a Member Service Representative!

Are you passionate about making a difference in people’s financial lives and bringing a smile to every interaction? Altra Federal Credit Union is on the lookout for a Part Time Member Service Representative for our La Crosse Festival Office – the frontline hero responsible for delivering exceptional, personalized service that makes every member feel at home. As a Part Time Member Service Representative , you’ll handle transactions like deposits, withdrawals, and loan payments with precision, all while introducing members to cutting-edge features like ATM, Palm Authentication, and other electronic services.

Why You’ll Love Working Here!

At Altra, we believe in empowering our team to take the initiative and make every interaction count. This role isn’t just about transactions; it’s about creating memorable experiences! You’ll collaborate with team members across departments to solve challenges, all in a positive and supportive environment.

What You’ll Do:

• Be the First Line of Support: Listen to members’ needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services: Educate members on our latest offerings – from ATM to Palm Authentication – and help them unlock the full potential of Altra’s services.
• Safeguard Member Information: Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate & Contribute: Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table:

• A high school diploma (or equivalent) and a commitment to ongoing learning.
• A background in customer service, financial experience is a plus!
• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy – ready to help members with digital services.

Pay and Benefits:

• Competitive starting rate of $18.00 per hour! ($7.00 + 1.00 Festival premium)
• When bilingual in Spanish or Hmong, receive a 1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

The Member Service Representative position is part-time, 20 hours per week, Monday through Friday. The Festival office hours are 9:00 a.m. and 7:00 p.m., and will require some flexibility within these hours, as needed. We are looking for candidates able to work between the hours of 8:30 a.m. to 5:30 p.m. – we will accommodate school schedules! After training has been completed, you will join the Saturday morning rotation (2-3 Saturdays a month) from 8:30 a.m. to 4:00 p.m.

If you’re driven by a mission to help others, skilled in customer service, and ready to bring a positive vibe to the team, apply today and start a fulfilling career with Altra!

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives!

We support diversity in the workplace and are an Equal Opportunity Employer.

• Experience in a financial setting is a plus!
• A background in customer service is a plus!

• High School or GED or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

No experience requited, hiring immediately, appy now.Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.