407 Service Agent jobs in Herriman
Customer Service Agent
Posted today
Job Viewed
Job Description
Airport Customer Service Agent (F9) SLC
Unifi Aviation, LLC
Utah, Salt Lake City
$19.00
Part Time
Non-Exempt
Part Time Days
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
A.M. shift, Overnight shift, P.M. shift
ResponsibilitiesAssists passengers with their baggage pick-up.
Assists passengers to resolve issues with their delayed, lost, or damaged items.
Utilizes computer software to track and catalog luggage.
Handles customer interaction with class in an efficient, effective, and professional manner.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Basic QualificationsMust be a local (in-state) resident.
High School diploma or GED.
Valid In-State Driver's License.
Ability to pass a pre-employment drug screen.
Ability to pass up to a 10-year background check.
Must be at least 18 years of age.
Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Benefits
Flight Benefits - exclusive travel privileges for yourself and your immediate family
Competitive pay with daily access to earned
Paid holidays
401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees.
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
Customer Service Agent
Posted today
Job Viewed
Job Description
Prospect Airport Services (Airport / Guest Service / Entry Level) Working in the airport at the front/ticketing counter; gate area or baggage service office; assist customers with checking-in; ticketing; tagging/handling baggage; boarding; deplaning and dispatching flights on-time. Applicants must be able to work flexible hours including overtime.more >>
Ramp Agent (Customer Service Agent) - SLC
Posted today
Job Viewed
Job Description
Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our l Customer Service, Ramp Agent, Agent, Ramp Agent, Service, High School, Retail, Airline
Customer Service Agent - Full-Time Return Agent
Posted today
Job Viewed
Job Description
Enterprise Mobility - JobID: 524318 (Customer Service Representative) As a Customer Service Agent at Enterprise Mobility, you'll: Assist customers with transportation inquiries and bookings; Coordinate logistics for efficient service delivery; Resolve customer complaints and issues promptly; Maintain accurate records of customer interactions; Provide information on transportation options and schedules; Ensure compliance with company policies and safety regulations.Hiring Immediately >>
Inbound Customer Service Agent - Consumer Relations (Remote)
Posted 6 days ago
Job Viewed
Job Description
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.
Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina?
Benefits & Perks:?
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend?shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment?
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
**Position**
Inbound Customer Service Agent - Consumer Relations (Remote)
**Location**
USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD
**How You'll Create Possibilities**
As a? **Remote** **Consumer Advocate** ?with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career?
+ We offer a base rate of **$17.00/hour+ incentives** based on your quality scores - paid weekly.
+ Training?requires?a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).
+ After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday?
After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:
+ Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry?
+ Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions?
+ Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions? ? ? ? ?
+ Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc?
+ Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager?
+ Complete consumer reviews for satisfaction before case closure.
+ Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
**What You'll Bring to Our Team**
**Position Requirements**
+ High School Diploma or GED
+ Minimum of 1-year Call-Center experience
+ Minimum of 2-years Escalated Customer Service experience
+ Ability to communicate effectively in English is a requirement
+ Excellent written & verbal skills
+ Moderate to advanced computer skills; navigating multiple online applications?
+ Exceptional organizational skills; ability to effectively multi-task
+ Ability to handle?high-volume calls?while simultaneously handling multiple online applications
+ Previous experience working from home (preferred)
**Soft Skills?**
+ Passion for helping customers and problem-solving
+ Flexible with the ability to take direction from management yet work independently to achieve goals
+ Active listening skills and the ability to ask questions?
+ Conflict resolution skills; negotiation skills; and time management skills
+ Flexibility, being the ability to adapt to change. Critical thinking skills?
+ Desire to work in a team environment towards common goals
+ Ability to remain calm and show empathy while handling challenging customer concerns?
**Requirements for Remote Work Environment**
+ Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
+ A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues
+ Internet Speed Requirements:?
+ Ping 50 Mbps or lower
+ Download 50 Mbps or higher
+ Upload 15 Mbps or higher
**Our Culture**
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to
Customer Service Agent - Full-Time Return Agent
Posted 9 days ago
Job Viewed
Job Description
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
**This is a full time position that pays $20-22/ hour and offers full benefits with FLEXIBLE schedules!**
**We have multiple schedule options available:**
Thursday - Monday 8:00AM - 4:30PM
Thursday - Monday 10:00AM - 6:30PM
Thursday - Monday 12:00PM - 8:30PM
Friday - Tuesday 4:00 AM - 12:30 PM
We offer:
+ Paid time off
+ Employee rental car discounts
+ Retirement savings plan including 401k with matching profit sharing
+ Health Insurance
+ Life Insurance
+ Dental Insurance
+ Vision Insurance
+ Training and development
**Responsibilities**
We are hiring now for immediate openings. Responsibilities include:
+ Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
+ Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
+ Advise and review rental charges; and provide an accurate receipt to the customer.
+ Provide information in a professional and courteous manner regarding transportation to the airport terminal.
+ Thank customers using the prescribed dialogue.
+ Inquire about service, satisfaction and document dissatisfaction.
+ Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
+ Use of proper statement to determine if vehicle is being returned with full tank of gas.
+ Complete a service alert for any mechanical and or body damage communicated by the customers.
+ Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
+ Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
+ Keep lot organized for ease of access and traffic flow.
+ Seek to improve job performance through self-assessment, skill development, training and goal setting
+ Maintain a regular and reliable level of attendance and punctuality
+ Perform miscellaneous job-related duties as assigned
_Equal Opportunity Employer/Disability/Veterans_
**Qualifications**
+ Must be at least 18 years of age.
+ Must have worked six (6) months or more at most recent employer.
+ High School Diploma or G.E.D. required.
+ Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
+ A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.
Customer Service Agent - Part-Time Return Agent
Posted 10 days ago
Job Viewed
Job Description
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
**This is a part time position that pays $20-22 / hour!**
**We have multiple schedule options available:**
Friday, Saturday, Sunday 4:00AM - 12:30PM
**Responsibilities**
We are hiring now for immediate openings. Responsibilities include:
+ Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
+ Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
+ Advise and review rental charges; and provide an accurate receipt to the customer.
+ Provide information in a professional and courteous manner regarding transportation to the airport terminal.
+ Thank customers using the prescribed dialogue.
+ Inquire about service, satisfaction and document dissatisfaction.
+ Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
+ Use of proper statement to determine if vehicle is being returned with full tank of gas.
+ Complete a service alert for any mechanical and or body damage communicated by the customers.
+ Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
+ Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
+ Keep lot organized for ease of access and traffic flow.
+ Seek to improve job performance through self-assessment, skill development, training and goal setting
+ Maintain a regular and reliable level of attendance and punctuality
+ Perform miscellaneous job-related duties as assigned
_Equal Opportunity Employer/Disability/Veterans_
**Qualifications**
+ Must be at least 18 years of age.
+ Must have worked six (6) months or more at most recent employer.
+ High School Diploma or G.E.D. required.
+ Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
+ A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.
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Service Desk Agent
Posted today
Job Viewed
Job Description
The Service Desk Agent is the first point of contact for users calling the IT Service Desk. The role is responsible for delivering high-quality end-user technical support for both software and hardware, using strong customer service and problem-solving skills. The agent will track issues, utilize a knowledge base, and work in a fast-paced 24/7 environment, aiming for high first-call resolution and continuous improvement of service delivery.
Job Responsibilities:
- Answer incoming IT support calls and log all information into the call tracking system.
- Listen carefully to users to accurately understand and document issues.
- Provide empathetic, urgent, and solution-oriented customer service.
- Deliver support across enterprise software, hardware, and infrastructure components.
- Perform triage, assessment, research, training/education, and resolution of incidents.
- Provide after-hours and weekend support when required.
- Handle installations, diagnostics, modifications, repairs, and cleanup of hardware/software.
- Support users via phone, online chat, or in-person with a professional and composed demeanor.
- Build rapport and trust with end-users by creating a positive support experience.
- Diagnose complex technical problems and offer effective solutions quickly.
- Escalate issues appropriately with business impact evaluations and timely status updates.
- Identify opportunities to improve or automate service desk processes.
- Excellent customer service and communication skills.
- 2–5 years of experience in a fast-paced, high-tech environment.
- Ability to work under pressure and independently.
- Strong understanding of technology and existing system support.
- Attention to detail, follow-through, and a team-oriented mindset.
- Ability to diagnose issues in a complex technical environment.
- Flexibility to work variable shifts including evenings, weekends, and holidays.
- Prior technical support experience.
- Experience in using knowledge base tools and IT service management systems.
Education:
High school diploma or GED with relevant work experience.
Education: High School
Service Desk Agent
Posted 7 days ago
Job Viewed
Job Description
Overview
JOB TITLE:
Service Desk Agent
CAYUSE COMPANY:
Cayuse Commercial Services
LOCATION
Remote (M-F 6pm-3am EST)
SALARY:
$20.00-$2.00/hr
EMPLOYEE TYPE:
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
Responsibilities
-
Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
-
Operates within established guidelines and procedures to independently deliver a full range of services to the customer
-
Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
-
Provide assistance and information to the customer in a prompt manner
-
Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
-
Mobile telephony and device support
-
Video Conference Unit Troubleshooting
-
IP Telephony setup and support
-
Creation of end user accounts and setting permissions
-
Provide end user device management and support, including desktops, laptops, and PDAs
-
Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
-
Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
-
Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
-
Manages continuous improvement through ongoing collection of data and information regarding customer requirements
-
Monitor and report on performance of IT systems and services
-
Understand and responds to others' using active listening skills and tactful communication
-
Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
-
Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
-
Ensures customer satisfaction through follow up and special efforts
-
Resolve issues following the parameters and guidelines of the client
-
Identify potential system problems and escalate to department contact for resolution
-
Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
-
Assist new employees with training through shadowing opportunities and explanation of work process
-
Other duties as assigned.
Qualifications
Here's What You Need
-
High school diploma or GED required.
-
Experience preferred Service Desk or Customer Service experience
-
Three (3) to five (5) years of experience in computer systems, customer support or IT support.
-
Experience with ServiceNow IT Service Management System.
-
Customer service experience and strong focus on customer satisfaction.
-
Call center experience.
-
Experience in a technology support organization
-
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
-
Strong ability to speak with clarity and articulation
-
Strong communication skills; both verbal and written.
-
High degree of comprehension of the issues presented by customers.
-
High degree of problem solving Internal/External Relationships.
-
Apply discretion resulting in appropriate/desired resolutions.
-
Ability to analyze issues and determine root cause and identify appropriate solutions.
-
Ability to connect and build relationships with customers via virtual methods, phone, and email.
-
Ability to independently problem solve.
-
Effective listening skills including the cognitive ability to locate and convey requested information
-
The ability to successfully handle customer requests and document in work management tools and applications
-
Willingness to take initiative with attention to detail
-
Proactive and flexible
-
Must have positive attitude
-
Tolerance to deal with difficult customers and stressful situations
-
Fluidity to work well in teams as well as independently
-
Ability to take phone contacts and answer emails simultaneously
-
Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
-
Sound analytic and cognitive ability to troubleshoot technical problems
-
Speaks with clarity, articulation, and is aware of own non-verbal communication
-
Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
-
Demonstrate ability to learn quickly and thrive in high-energy team environment
-
Must be able to work independently, as well as with a team
-
Ability to function in a diverse work environment.
-
Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
Desired Qualifications:
- Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
Our Commitment to you / overview of benefits
-
Medical, Dental and Vision Insurance; Wellness Program
-
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
-
Short-Term and Long-Term Disability options
-
Basic Life and AD&D Insurance (Company Provided)
-
Voluntary Life and AD&D options
-
401(k) Retirement Savings Plan with matching after one year
-
Paid Time Off
Reports to: Delivery Manager
Working Conditions
-
Professional remote office environment.
-
Ability to work M-F 6PM - 3AM EST (overnight)
-
Must be physically and mentally able to perform duties extended periods of time.
-
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
-
Must be able to establish a productive and professional workspace.
-
Must be able to sit for long periods of time looking at computer screen.
-
May be asked to work a flexible schedule which may include holidays.
-
May be asked to travel for business or professional development purposes.
-
May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD 20.00 - USD 22.00 /Hr.
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Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
Location US-
ID 103416
Category Customer Service/Support
Position Type Full-Time Hourly Non Exempt
Remote Yes
Clearance Required None
Service Desk Agent
Posted 11 days ago
Job Viewed
Job Description
**_JOB TITLE:_**
Service Desk Agent
**_CAYUSE COMPANY:_**
Cayuse Commercial Services
**_LOCATION_**
Remote (M-F 6pm-3am EST)
**_SALARY:_**
$20.00-$2.00/hr
**_EMPLOYEE TYPE:_**
Full-Time Hourly Non-Exempt
The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool
+ Provide assistance and information to the customer in a prompt manner
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters
+ Mobile telephony and device support
+ Video Conference Unit Troubleshooting
+ IP Telephony setup and support
+ Creation of end user accounts and setting permissions
+ Provide end user device management and support, including desktops, laptops, and PDAs
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations)
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team
+ Manages continuous improvement through ongoing collection of data and information regarding customer requirements
+ Monitor and report on performance of IT systems and services
+ Understand and responds to others' using active listening skills and tactful communication
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication
+ Ensures customer satisfaction through follow up and special efforts
+ Resolve issues following the parameters and guidelines of the client
+ Identify potential system problems and escalate to department contact for resolution
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
+ Assist new employees with training through shadowing opportunities and explanation of work process
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience
+ Three (3) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Strong ability to speak with clarity and articulation
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root cause and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently problem solve.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and document in work management tools and applications
+ Willingness to take initiative with attention to detail
+ Proactive and flexible
+ Must have positive attitude
+ Tolerance to deal with difficult customers and stressful situations
+ Fluidity to work well in teams as well as independently
+ Ability to take phone contacts and answer emails simultaneously
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems
+ Speaks with clarity, articulation, and is aware of own non-verbal communication
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
+ Demonstrate ability to learn quickly and thrive in high-energy team environment
+ Must be able to work independently, as well as with a team
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Delivery Manager**
**Working Conditions**
+ Professional remote office environment.
+ Ability to work M-F 6PM - 3AM EST (overnight)
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 20.00 - USD 22.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103416_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_