55,416 Service Assistant jobs in the United States
Customer Service Assistant
Posted 2 days ago
Job Viewed
Job Description
Description
The Opportunity:
Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA President's Award-winning carrier!
As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will:
+ Schedule pick-up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, and driver productivity
+ Communicate effectively with customers via telephone, email, and other forms of communication to grow and develop relationships
+ Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
+ Maintain accurate notes regarding customer interactions and preferred scheduling protocols
+ Entering Customer loads with accurate information and in a timely manner
+ Managing trailer pools as needed to maintain customers' expectations
+ Using your knowledge and skills to make educated decisions
+ Ensure all loads are meeting the customers' service expectations
The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. As a Customer Service Assistant you will be developing your knowledge and skills in transportation to be able to advance into Customer Service Representative position.
Therefore, you must possess the following skills:
+ Effective & timely communication with a diverse audience through multiple modes
+ Creative problem-solving
+ Strategic thinking
+ Collaboration with team members
+ Strong desire to develop and learn new skills
+ Strong decision making skills based on information provided
+ Thrive in a fast pass environment
+ Strong time management skills
+ Adaptability to changing priorities
The Wage:
You will earn a competitive salary and have the opportunity to earntwomonthly bonuses Additionally, you are eligible for medical, dental, 401k, profit sharing, paid time off, and tuition reimbursement if you are interested in advancing your education.
The Company:
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Now, more than 60 years later, Roehl Transport is one of North America's safest trucking companies as recognized by the American Trucking Association (ATA). Roehl Transport is a 5-time recipient of the ATA President's Award, the trucking industry's highest safety honor.
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.
Customer Service Assistant
Posted 5 days ago
Job Viewed
Job Description
This position is responsible for meeting the goals and objectives of the organization by accurately and efficiently entering sales-related data into applicable systems, including but not limited to purchase orders and customer information. This position supports the customer services team's operation ensuring data integrity. **This is a full-time hybrid position with the option to work out of our Wrightstown location, just 1 day per week. The rest of the week you can work from home.**
**What You Get to Do**
+ Manage electronic files related to sales transactions, ensuring documents are correctly filed and easily accessible for reference.
+ Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
+ Completing accurate entry of transaction data, including customer details, product information, and transaction values, ensuring comprehensive and accurate records.
+ Setup of new items in the ERP systems, including defining item attributes, categorizing inventory, and ensuring all necessary details are entered for accurate tracking and management.
+ Assist in the maintenance of customer databases, updating records as necessary to reflect up-to-date customer information and transaction histories.
+ Conduct routine reviews of data entered to ensuring adherence to data entry standards and practices, ensuring compliance with legal and internal policies.
+ Assist with special projects or initiatives related to data management, reporting, or system reviews/enhancements.
+ Collaborate with internal sales services teams, including but not limited to, customer service, customer operations, sales, and quality. Informing and consulting appropriate resources as necessary, ensuring seamless operations.
+ Gather and provide requested data between systems or platforms, ensuring smooth transitions and minimal disruptions.
+ Maintain confidentiality of customer and internal information.
**What We Need From You**
+ HS/GED required
+ Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar).
+ Maintain strict confidentiality and protects privacy of confidential/sensitive information.
+ Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
+ Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
+ Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
+ Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
**Job Category:** Customer Service
Full-Time
Customer Service Assistant
Posted 6 days ago
Job Viewed
Job Description
Description
The Opportunity:
Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA President's Award-winning carrier!
As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will:
+ Schedule pick-up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, and driver productivity
+ Communicate effectively with customers via telephone, email, and other forms of communication to grow and develop relationships
+ Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
+ Maintain accurate notes regarding customer interactions and preferred scheduling protocols
+ Entering Customer loads with accurate information and in a timely manner
+ Managing trailer pools as needed to maintain customers' expectations
+ Using your knowledge and skills to make educated decisions
+ Ensure all loads are meeting the customers' service expectations
The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. As a Customer Service Assistant you will be developing your knowledge and skills in transportation to be able to advance into Customer Service Representative position.
Therefore, you must possess the following skills:
+ Effective & timely communication with a diverse audience through multiple modes
+ Creative problem-solving
+ Strategic thinking
+ Collaboration with team members
+ Strong desire to develop and learn new skills
+ Strong decision making skills based on information provided
+ Thrive in a fast pass environment
+ Strong time management skills
+ Adaptability to changing priorities
The Wage:
You will earn a competitive salary and have the opportunity to earntwomonthly bonuses Additionally, you are eligible for medical, dental, 401k, profit sharing, paid time off, and tuition reimbursement if you are interested in advancing your education.
The Company:
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Now, more than 60 years later, Roehl Transport is one of North America's safest trucking companies as recognized by the American Trucking Association (ATA). Roehl Transport is a 5-time recipient of the ATA President's Award, the trucking industry's highest safety honor.
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.
Customer Service Assistant
Posted 6 days ago
Job Viewed
Job Description
**Position Summary: **
This position is for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations of the Customer Services Department. This involves managing administrative and clerical functions, processing orders, and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction.
This position is located onsite in Greensboro, NC.
Shift: Monday - Friday 8am -5pm
**Major Responsibilities: **
- Schedule and coordinate load times with planners and ensure alignment with available equipment.
- Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.
- Obtain and update necessary details related to purchase orders and trailers in the system.
- Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.
- Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.
- Other projects and tasks as assigned.
**Qualifications: **
- At least 1 years customer service experience required
- HS Diploma / GED required
- Independent problem solving skills required
- Intermediate computer skills
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
**Physical Requirements: **
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Administrative
Job Family: Customer Experience
Address: 3400 Edgefield Court
Primary Location: US-NC-Greensboro
Employer: EPES Transport System, LLC
Req ID:
Customer Service Assistant
Posted 16 days ago
Job Viewed
Job Description
This position is for EPES Transport, LLC, a division of Penske Logistics, based in Greensboro, North Carolina **.** The primary purpose of the Customer Service Assistant role is to ensure the efficient handling of customer service tasks and support the overall operations of the Customer Services Department. This involves managing administrative and clerical functions, processing orders, and coordinating activities to facilitate smooth logistical operations and maintain high levels of customer satisfaction.
This position is based in Rockwall, TX
Shift: Monday - Friday, 7am -4pm or 7:30am - 4:30 pm. (Onsite)
**Major Responsibilities: **
- Schedule and coordinate load times with planners and ensure alignment with available equipment.
- Receive and enter load tenders from customers through various channels (email, fax, phone, EDI), and update the system with appointment details.
- Obtain and update necessary details related to purchase orders and trailers in the system.
- Assist Customer Service Representatives with their duties, provide temporary coverage for account activity, and handle rescheduling of missed or late loads.
- Demonstrate support for the Penske Quality Management System (PQS) and perform other duties as assigned to maintain service standards.
- Other projects and tasks as assigned.
**Qualifications: **
- At least 1 year of customer service experience required
- HS Diploma / GED required
- Independent problem solving skills required
- Intermediate computer skills
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
**Physical Requirements: **
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Administrative
Job Family: Customer Experience
Address: 2890 B S Goliad Rd
Primary Location: US-TX-Rockwall
Employer: EPES Transport System, LLC
Req ID:
REMOTE CUSTOMER SERVICE ASSISTANT
Posted 3 days ago
Job Viewed
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Company Details
REMOTE CUSTOMER SERVICE ASSISTANT
Posted 16 days ago
Job Viewed
Job Description
We are looking for an organized and professional Remote/Virtual assistant to handle all communications with the company from a remote position. The Remote assistant's responsibilities will also include managing corporate schedules, making travel plans and issuing invoices.
To be successful as a virtual assistant you mustt have a suitable internet connection and excellent verbal and written communication skills.
Remote Assistant Responsibilities:Answer phone calls and respond to emails.
Schedule meetings with clients.
Manage travel plans for employees.
Issue invoices to clients.
Update the company website and social media accounts.
maintaning a positive, emphathetic and professional attitude towards, customers at all times.
responding promptly to customers inquires.
Remote Assistant Requirements:Prior experience as an administrative assistant.
A high school qualification or equivalent
Excellent verbal and written communication skills.
Fully computer literate with proficiency in Microsoft Office.
Highly organized.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs
Company Details
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Warehouse Customer Service Assistant
Posted today
Job Viewed
Job Description
OnTrac is hiring a Warehouse Customer Service Assistant!
This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!
Location Details: 565 S Pinnacle, Romeoville, IL 60446
Pay: $19.00 - $4.00 per hour, depending on experience
Shift: Sunday - Wednesday from 2:00 PM to 12:00 AM (midnight). Hours are subject to change based on the needs of the business.
Unpacking the Benefits:- Competitive individual and group benefits
- Medical, Dental, and Vision insurance
- Paid Time Off including Holiday Pay
- 401(k) with company match
- Safe and clean work environment
- Referral Bonus Program - up to 500 per referral!
- High school diploma or general education degree (GED)
- One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
- General knowledge or Microsoft Word and Excel Programs
- Excellent Customer Service Skills
- Ability to multitask, self-manage, and work efficiently in stressful situations
- Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.
- Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
- When needed, communicate with customers regarding their package status.
- Research, analyze, and report on daily compliances to management and prepare business reports as needed.
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! Ontrac is proud to be an Equal Opportunity Employer. OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.
Warehouse Customer Service Assistant
Posted today
Job Viewed
Job Description
OnTrac is hiring a Warehouse Operations Assistant! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!
Location: 1121 Montague Expressway, Milpitas, CA 95035
Pay Target: $19.00 - $4.00 per hour, depending on experience
Shift: Monday - Friday from 4:30 PM to 8:30 PM. Hours are subject to change based on business needs.
Employment LogisticsThis position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.
Unpacking the Benefits- Competitive individual and group benefits
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Safe and clean work environment
- Referral Bonus Program - 500 per referral!
- High school diploma or general education degree (GED)
- One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
- General knowledge or Microsoft Word and Excel Programs
- Excellent Customer Service Skills
- Ability to multitask, self-manage, and work efficiently in stressful situations
- Bilingual in Spanish / English is a plus
- Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.
- Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
- When needed, communicate with customers regarding their package status.
- Research, analyze, and report on daily compliances to management and prepare business reports as needed.
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!
Ontrac is proud to be an Equal Opportunity Employer. OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.
Warehouse Customer Service Assistant
Posted today
Job Viewed
Job Description
OnTrac is hiring Operations Assistants nationwide. Apply once, and a recruiter will connect you with openings near you!
Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter about openings in your area!
Location: Opportunities available nationwide. A recruiter will discuss openings in your area.
Pay & Shift: Vary by location. Details will be provided during your recruiter call.
This is a seasonal role expected to run through December 31, with the possibility of extension or conversion to a longer-term opportunity based on business needs.
Employment Logistics: This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.
Unpacking the Benefits: Competitive individual and group benefits, medical, dental, and vision insurance, paid time off including holiday pay, 401(k) with company match, safe and clean work environment.
The Must-Haves: High school diploma or general education degree (GED), at least 1 year of warehouse customer service experience, or related industry experience and/or training in transportation and delivery or equivalent combination of both education and specific work experience required, general knowledge or Microsoft Word and Excel programs, excellent customer service skills, ability to multitask, self-manage and work efficiently in stressful situations.
Your Mission in Motion: Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for customers, customer service team and other facilities. Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed. When needed, communicate with customers regarding their package status. Research, analyze and report on daily compliances to management and prepare business reports as needed.
Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer.
OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.