28 Service Delivery jobs in Arona

Description

About ITS:

Do you have the CHOPS ? IT Solutions lives its values: C lient Success is Our Success, H ungry for the Journey, O wnership Thinking, P assionate Problem Solving, and S urrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Regional Director, Service Delivery, is responsible for overseeing and managing the execution of responsibilities within IT Solutions Managed Services Service Desk. This role involves directing people leaders, mentoring, and managing teams to ensure the successful delivery of services to our clients. The Regional Director, Service Delivery, will be accountable for the overall performance of the service delivery teams within their assigned region, ensuring adherence to company processes and policies, and driving the attainment of company goals.

Key Success Metrics:

• Service Delivery Team Performance (Ticket closers, SLO attainment, etc.)
• Client satisfaction ratings
• Number of client-initiated Delivery performance escalations
• Client retention/churn

Responsibilities:

Operational Management

• Oversee daily operations of assigned regional POD service desk teams to ensure consistency in delivery experience.
• Responsible for resource and capacity management, ensure staffing plans meet current and future client/business needs.
• Monitor task assignments by all direct reports to ensure performance objectives and Service Level Agreements are being met.
• Participate in weekly Operational Management review of ongoing escalations, process improvements, and other staffing discussions.
• Develop operational reporting and implement action plans to achieve SLA/KPI targets.
• Analyze team productivity, workload, tasks, procedural and system performance, and provide technical analysis and recommendations for efficiencies.
• Directly manage leaders of Service Desk Teams.
• Complete performance and personal objective reviews of direct reports.
• Work with other Service Desk leadership, and business operations team to develop, update, and deploy operational processes.

Client Relationship Management

• Own the client relationship for the Regional Service Delivery team and build deep, meaningful relationships with clients in partnership with the Client Management Organization (CMO)
• Serve as the customer-facing representative for any escalations and be the accountable stakeholder for driving and pursuing resolution internally and delivering information to the client.
• Sustain proactive, comprehensive communication throughout active issues with customers to build and maintain trust.
• Ensure delivery team handles customer escalations with appropriate response and attention, while partnering with CMO and other teams to ensure coordinated client communication and support.
• Ensure Regional Service Delivery teams are complying to IT Solutions Client Governance Framework and teams are following proper communication processes, in regards to client engagements

Quality & Continuous Improvement

• Responsible for execution of service improvement plans and managing recovery of client flight risk actions.
• Review service failures and confirm appropriate Problem Management actions are being developed and executed until completion.
• Evaluate, report, and improve Regional Service Delivery staff productivity
• Conduct regular audits of CSAT and other performance data points to validate delivery quality and provide feedback and review of regional and team operational performance.

Leadership

• Submit individuals to operational leadership for performance-based assessment and merit when appropriate.
• Coaches and reviews the performance of all direct reports and ensures that all staff are guided, trained, and developed in order to maximize individual and collective performance.
• Carries out supervisory and drives accountability for assigned regional operation through direct organization responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Requirements

Knowledge, Skills, and Abilities:

• Passion for solving problems or helping others and taking the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Effective professional written and verbal communication using MS Word, MS Excel, and MS PowerPoint
• Meticulous in the management of issues, risks, and commitments
• Basic IT Solutions Managed Services tool usage, especially report generation (ConnectWise)
• Strong personal influence skills
• Strong negotiation skills
• Strong rapport and relationship-building skills with both internal individuals and external clients. Must be an effective communicator in difficult client situations
• Solid understanding of the technologies being managed by IT Solutions for the client
• Solid understanding of how delivery provides the management services
• Thorough understanding of ITIL v3 Foundation Service Management
• Willingness to be available for occasional non-traditional business hours work

Experience

Experience:

• Bachelor's degree or equivalent experience and/or military experience
• 5+ Years of managing IT services client relationships
• ITIL v3 Foundation, Six Sigma, PMP, and any relevant technical certifications are a plus

Compensation Package

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Project Manager - Service Delivery
Job ID: 5409
Location:
New Kensington, PA, US, 15068Norwood, OH, US, 45212Alpharetta, GA, US, 30005-3900
**We are looking for a Project Manager (CSA III) to join our team at Innomotics.**
**The Industry-Leader of Motors and Drives**
Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.
**Our Most Powerful Engine: Our People**
We are a team of more than 15,000 dedicated experts, doers, innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.
**Your Future Role**
As a Customer Service Advocate III (CSA) you will be representing and championing our customers' needs. If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Innomotics New Kensington Large Drives customers.
This role is based out of the New Kensington, PA facility. Local candidates are preferred, but we are open to candidates in the following geographies: Norwood, OH and Alpharetta, GA.
The following is what we believe is required to do this job well:
+ You Enjoy Interacting with People and Possess Superior Communication Skills: We're looking for someone who genuinely likes helping people and making each interaction a comforting experience. Customer Service Advocates (CSAs) are the primary point of customer contact for aftermarket and field support. Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal & written communication. Customer Service Advocates (CSAs) will also interact with all aspects of Innomotics internal teams & departments such as Management, Sales, R&D, Engineering, Quality, Purchasing.
+ Positive Attitude:We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team. Positive team members find the good even in challenging situations, are encouraging & uplifting, and motivate others around them. A positive attitude can have a significant impact on customer experience, can set the tone for a customer interaction, and can help customers feel valued and understood. We want to create positive create memorable experiences that can lead to customer loyalty and word-of-mouth?
+ Technical Experience: Familiar with industrial/mechanical applications, aftermarket service & support functions, equipment startup & commissioning, or similar. Comfortable and willing to learn new things, process oriented with a continuous improvement mindset. A successful candidate should be familiar with Variable Frequency Drives & Motors, Electrical Control Systems, PLC/HMI/SCADA applications, general OSHA guidelines.
**Primary Responsibilities** :
+ Simultaneous management of multiple complex projects throughout the project life cycle by tracking progress and reporting results to core team members and other stakeholders.
+ Demonstrated capability leading multiple large, high complexity and/or strategic projects and teams.
+ Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
+ Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
+ Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
+ Support Customers by navigating them through the Innomotics processes & contacts.
+ Lead all aspects of assigned VIP & TSA Customer business.
+ Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
+ Monitor project performance, identify potential risks, and implement effective mitigation strategies.
+ Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
+ Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
+ Requests and supervises the project team
+ Ensures that all project deliverables & requirements are complete
+ Forecasts (with team) and handles risks & opportunities
+ Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
+ Next level of support above tactical project management to ensure positive customer experience
+ Coordinates installation, commissioning, troubleshooting, site support, and training efforts
+ Verifies, requests, and acquires customer acceptance of the system
+ Maintains lessons learned throughout the entirety of the project
+ Closes the project at completion and archives project files
+ Executes a variety of additional project management activities and support.
+ Maintains and monitors project costs & margin throughout project lifecycle
+ Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance.
**Your Profile**
**Required Knowledge/Skills, Education, and Experience:**
+ BS Degree in Project Management, Business, Engineering, or related field
+ 10+ years of project management or related experience.
+ Proven track record of building and managing client relationships, delivering successful service solutions for industrial applications within scope, on time and on budget.
+ Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
+ Experience leveraging quantitative assessment and analysis for decision-making and prioritization.
+ Ability to quickly learn, understand, and work with new & emerging technologies, methodologies, and solutions as it relates to service projects & deliverables.
+ Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
+ Excellent communication and presentation skills
+ Quality Orientation -accurately checking processes and task requirements for the project
+ Potential for 15% travel based on customer requested meetings and support
**Preferred Knowledge/Skills, Education, and Experience:**
+ Master's Degree or MBA Preferred or extensive equivalent experience
+ Electrical/Industrial Equipment Knowledge: Engineering or Technical background
+ Variable frequency drives, motor & motor controller experience
+ PLC/SCADA, Automation & Control, HMI, Industrial process control, Motors/Drives
+ Proven track record of complex Project Management experience: Nuclear, Power Gen, Oil/Gas
+ Proficient in Microsoft Office programs
+ Demonstrated customer service experience, negotiations,
+ SAP or Similar ERP Experience
The pay range for this position is $87,000 - $149,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
**What's IN it for you (Our Benefits)**
+ Competitive compensation based on qualifications
+ Medical, dental, prescription and vision coverage, first day of employment
+ Matching 401(k) (immediate employer match)
+ Competitive paid time off plan, paid holidays, and floating holidays
+ Career development opportunities
+ Education and tuition reimbursement programs available
+ Flexibility to work remote a few days a week
+ Paid parental leave
**Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion**
Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Jobs at Innomotics ( : Find out more about jobs & careers at Innomotics.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here ( .
**Pay Transparency Non-Discrimination Provision**
Innomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here ( .
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, Click here ( .
**Nearest Major Market:** Pittsburgh
Apply now »

**Description**
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.
+ Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications
+ Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;
+ Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;
+ Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;
+ Oversee talent management including recruitment, training, mentoring and development of existing team members;
+ Set specific customer support standards and objectives for the Business Applications Technical Support Team;
+ Contribute to improving customer support by actively responding to queries and handling complaints;
+ Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;
+ Follow up with customers to identify areas of improvement;
+ Provide customer feedback to the appropriate internal teams;
+ Solve complex problems and making decisions based on a wide range of factors supported by data; and
+ Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.
**Qualifications:**
Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:
+ 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;
+ 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;
+ 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;
+ 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;
+ 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;
+ 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and
+ 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.
JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.
Compensation Range:
$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
#LI-DNI
Anywhere Real Estate Inc. ( ? **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran

Description
Summary:
+ At Huntington, we're building the next generation of banking experiences, and our API platform is at the heart of that transformation. We're looking for an experienced and inspirational technology leader to lead our talented team and take our Apigee API Gateway, Developer Portal and API Program to the next level.
+ What You'll Do at Huntington (duties / responsibilities):
+ As an IT Service Delivery Manager - API Platform & Developer Portal, you'll have the incredible opportunity to:
+ Lead a driven engineering team focused on our Apigee-based API Gateway and Developer Portal - tools that power innovation across Huntington 24x7x365.
+ Be responsible for end-to-end technology delivery execution, including continuous staff planning, for our API platform and Developer Portal, ensuring it's secure, scalable, and a delight for developers to use.
+ Achieve outstanding availability, reliability, scalability, and performance for the API Gateway and Developer Portal through proactive engineering and automation.
+ Collaborate with architecture, product management and security teams to ensure we have a well-planned roadmap and for the API Gateway and Developer Portal.
+ Own the full API lifecycle - from design, governance, and onboarding, to monitoring, analytics, and continuous improvement.
+ Champion developer experience by making our Developer Portal the go-to hub for discovering, testing, and launching APIs.
+ Work closely with product managers, architects, and security teams to build a best-in-class API ecosystem that enables internal agility and external connectivity.
+ Provide technical leadership and coaching to your team - helping engineers grow while delivering reliable, production-ready software. Foster a culture of innovation, continuous improvement, and technical excellence.
+ Be a force for good change - encouraging modern engineering practices, DevOps, and automation wherever possible.
+ Responsible for financial transparency across IT (including initiatives and base operations) for the Business Segment(s).
+ Evaluate and validate business drivers and priorities and communicate delivery roadmaps, in partnership with the Product Manager and Product Owner, to the organization.
+ Perform other duties as assigned.
Does your experience align to where we are looking to go? Are you looking for that leadership opportunity where your impact touches the entire organization? If you answered yes, we would love to talk to you about this exciting opportunity!
What You'll Bring ( Basic Qualifications)
+ Bachelor's degree in Computer Science, Engineering, or related field.
+ 10+ years of related experience, with 3+ years in a leadership/management role.
+ Proven experience as a software engineering manager or senior technical lead, with a track record of building and mentoring high-performing teams.
+ Deep, hands-on expertise in Apigee (Edge, Hybrid, or X), including policy creation, traffic management, security, and analytics.
+ Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, and API governance best practices.
+ Experience with developer portal technologies (ReadMe, Apigee Dev Portal or similar custom-built platforms).
+ Familiarity with CI/CD, cloud infrastructure (GCP, AWS, or Azure), and platform observability tools.
Preferred Qualifications
+ A genuine passion for developer experience, modern architecture, and elegant software design.
+ Excellent communication skills with a knack for translating tech into business value.
+ Proven ability to lead agile teams, deliver results, and inspire technical excellence.
+ Experience in financial services or regulated industries.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
93,000.00 - 189,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com ( or follow Carrier on social media at @Carrier ( .
Scope of Position:
As a Technical Support Engineer, you will be fielding service-related calls and assisting customers remotely with their issues. You will be responsible for helping to diagnose issues and either talk a customer through a solution or remotely fix the related issue. Additional responsibilities will be to provide material and project related pricing to customers to resolve their issues. As a pillar of the service department, providing strong support and follow through on resolutions will be critical to maintaining the customer's satisfaction. Should an issue not be able to be resolved remotely and requires a person on site, it is the responsibility of the remote service engineer to ensure manpower is deployed and the issue is resolved.
Essential Job Functions:
+ Receive service calls from the customer, gather the appropriate information, and determine necessary action. Provide remote networking assistance including database integrity and overall break/fix calls
+ Troubleshoot, verify, and correct operation of ALC furnished equipment and field devices.
+ Provide material and project quotes on service call related items. Provide project support on projects in which quotes were provided.
+ Manage / maintain business remote connection lists and credential lists
+ Order repair/replacement material
+ Tracking of RMA and outstanding material returns over 30 days
+ Establish and maintain relationships throughout the customer's organization. Communicate both internally and with customer throughout the project to assess the customer's satisfaction and identify potential future projects.
+ Coordinate with the service department leadership to ensure effective manpower deployment on any incoming service calls.
+ Interact with the Branch Service Coordinator regarding T&M invoicing and proper service ticket management and workflow as it pertains to portfolio and owner direct work.
Required Qualifications:
+ High School Diploma or GED.
+ 3+ years of experience in Automated Logic software, such as WebCTRL, SiteBuilder, ViewBuilder, LogicBuilder, or similar software.
+ Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
+ Valid and current Driver's License and can be insurable by the company's insurance.
Preferred Qualifications:
+ Experience in Building Automation, HVAC controls, or related field.
+ Experience with building automation software, such as WebCTRL, and installing building automation controls.
+ Working knowledge of TCP/IP networks including wireless technology.
+ Ability to communicate technical information to a non-technical audience.
+ Excellent communication skills and the ability to work well in a team environment.
+ Proficient with Microsoft 365 applications.
#LI-Onsite
RSRCAR
**_Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._**
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**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
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**Job Description:**
**Job Description:**
Provide technical support for Broadcom Mainframe Software products to ensure our customers are able to use our products efficiently and effectively.
**Key Responsibilities**
- Maintaining a professional attitude and utilizing technical expertise in order to resolve problems quickly and effectively
- Acting as a first-level interface with customers when problems/questions are identified with Broadcom Software
- When appropriate, request documentation for review and analysis to determine the problem and provide applicable maintenance to resolve the problem(s) if available
- Efficiently utilize available resources to review and analyze the documentation when it is sent by the customer
- Upload the logs, dumps, and other documentation to the mainframe for review
- Attempt to recreate the error(s) on available mini systems, if the problem has not been previously reported or no maintenance currently exists
- If necessary, engage Sustaining Engineering (SE) to further analyze the data
- Obtain advice on possibly providing an existing fix
- Allow SE to create a resolution and provide to the customer
- Handle multiple cases efficiently and provide clear communication to colleagues or SE to prevent issue aging before a resolution is found
- Follow documented guidelines for case hygiene to provide clear, concise, and timely updates
- Act as a teammate and collaborate with colleagues to provide efficient, continuous coverage when necessary
- Upload documentation and maintenance to cases for colleagues when necessary
- Constantly strive to expand product knowledge through strengthening of analysis, formal learning opportunities, and self-study, when available
- Keep abreast of technical and environmental changes, and tools to strengthen analytical skills
- Write, revise, or archive knowledge documents as needed
- Provide to customers when appropriate
- Coach and assisted less-experienced team members to become more self-sufficient and confident in their role(s)
Experience: Bachelor's + 5+ years of related experience
**Mainframe Skills Desired:**
- Proficiency in z/OS mainframe environment
- Experience working with and knowledge of how a Session Manager works (TPX is a plus)
- Experience working with and knowledge of VTAM
- Working knowledge of CICS
- Working knowledge of TCP/IP
- Working knowledge of TN3270 and Logmodes is a plus
- Experience with ACL/e (Automated Conversion Language) is a plus
- Knowledge of Mainframe Architecture and Operations
- Knowledge in Assembler language
- Experience with TSO/ISPF, SDSF, and other z/OS utilities
- JCL knowledge for job submission, troubleshooting, and batch processing
**Nice to Have/Bonus Skills:**
- Knowledge or familiarity with Broadcom Mainframe Products, especially TPX
- Experience working in production mainframe environments
- CP and CMS
- XEDIT
- Experience with REXX, CLIST, or automation scripts
- Experience with DB2 for z/OS
- Exposure to working with DB2 ODBC Drivers, and DB2 monitoring and administration tools
- Writing and debugging SQL queries
- Exposure to automation tools or schedulers (e.g., CA7, Control-M)
- Ability to analyze SYSOUT, job logs, and abend codes
- Exposure to USS (Unix System Services)
- Understanding of SMF (System Management Facility) data and record formats
- Exposure to SMF performance monitoring tools (e.g., RMF, MXG)
- Knowledge of SAS programming or other tools used for reporting on SMF data
- Experience working with IBM Data Studio and IBM HTTP server
- Understanding of security concepts, security features and security best practices
**Support Experience**
- Strong problem-solving skills and ability to provide high-quality technical support
- Strong written and verbal communication skills for technical and non-technical customer-facing interactions and documentation
- Strong desire to conduct needed research of both internal and external resources
- Customer advocate with a passion for excellence and ability to build strong customer relationships
**Preferred Education**
Bachelor's Degree or global equivalent in Computer Science or related discipline.
Technical and professional certifications as applicable to the position.
**Work Experience**
Typically 5+ or more years of related professional experience in a Mainframe environment working in Software Support or Systems
Candidate must have the legal right to work in the US.
**Additional Job Description:**
**Compensation and Benefits**
The annual base salary range for this position is $73,100 - $117,000
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
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