42 Service Delivery jobs in Pittsburgh

Project Manager - Service Delivery
Job ID: 5409
Location:
New Kensington, PA, US, 15068Norwood, OH, US, 45212Alpharetta, GA, US, 30005-3900
**We are looking for a Project Manager (CSA III) to join our team at Innomotics.**
**The Industry-Leader of Motors and Drives**
Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.
**Our Most Powerful Engine: Our People**
We are a team of more than 15,000 dedicated experts, doers, innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.
**Your Future Role**
As a Customer Service Advocate III (CSA) you will be representing and championing our customers' needs. If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Innomotics New Kensington Large Drives customers.
This role is based out of the New Kensington, PA facility. Local candidates are preferred, but we are open to candidates in the following geographies: Norwood, OH and Alpharetta, GA.
The following is what we believe is required to do this job well:
+ You Enjoy Interacting with People and Possess Superior Communication Skills: We're looking for someone who genuinely likes helping people and making each interaction a comforting experience. Customer Service Advocates (CSAs) are the primary point of customer contact for aftermarket and field support. Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal & written communication. Customer Service Advocates (CSAs) will also interact with all aspects of Innomotics internal teams & departments such as Management, Sales, R&D, Engineering, Quality, Purchasing.
+ Positive Attitude:We want you to enjoy your job! A great attitude will help you fit in with our encouraging, fun & highly interactive team. Positive team members find the good even in challenging situations, are encouraging & uplifting, and motivate others around them. A positive attitude can have a significant impact on customer experience, can set the tone for a customer interaction, and can help customers feel valued and understood. We want to create positive create memorable experiences that can lead to customer loyalty and word-of-mouth?
+ Technical Experience: Familiar with industrial/mechanical applications, aftermarket service & support functions, equipment startup & commissioning, or similar. Comfortable and willing to learn new things, process oriented with a continuous improvement mindset. A successful candidate should be familiar with Variable Frequency Drives & Motors, Electrical Control Systems, PLC/HMI/SCADA applications, general OSHA guidelines.
**Primary Responsibilities** :
+ Simultaneous management of multiple complex projects throughout the project life cycle by tracking progress and reporting results to core team members and other stakeholders.
+ Demonstrated capability leading multiple large, high complexity and/or strategic projects and teams.
+ Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
+ Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
+ Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
+ Support Customers by navigating them through the Innomotics processes & contacts.
+ Lead all aspects of assigned VIP & TSA Customer business.
+ Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
+ Monitor project performance, identify potential risks, and implement effective mitigation strategies.
+ Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
+ Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
+ Requests and supervises the project team
+ Ensures that all project deliverables & requirements are complete
+ Forecasts (with team) and handles risks & opportunities
+ Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
+ Next level of support above tactical project management to ensure positive customer experience
+ Coordinates installation, commissioning, troubleshooting, site support, and training efforts
+ Verifies, requests, and acquires customer acceptance of the system
+ Maintains lessons learned throughout the entirety of the project
+ Closes the project at completion and archives project files
+ Executes a variety of additional project management activities and support.
+ Maintains and monitors project costs & margin throughout project lifecycle
+ Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance.
**Your Profile**
**Required Knowledge/Skills, Education, and Experience:**
+ BS Degree in Project Management, Business, Engineering, or related field
+ 10+ years of project management or related experience.
+ Proven track record of building and managing client relationships, delivering successful service solutions for industrial applications within scope, on time and on budget.
+ Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
+ Experience leveraging quantitative assessment and analysis for decision-making and prioritization.
+ Ability to quickly learn, understand, and work with new & emerging technologies, methodologies, and solutions as it relates to service projects & deliverables.
+ Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
+ Excellent communication and presentation skills
+ Quality Orientation -accurately checking processes and task requirements for the project
+ Potential for 15% travel based on customer requested meetings and support
**Preferred Knowledge/Skills, Education, and Experience:**
+ Master's Degree or MBA Preferred or extensive equivalent experience
+ Electrical/Industrial Equipment Knowledge: Engineering or Technical background
+ Variable frequency drives, motor & motor controller experience
+ PLC/SCADA, Automation & Control, HMI, Industrial process control, Motors/Drives
+ Proven track record of complex Project Management experience: Nuclear, Power Gen, Oil/Gas
+ Proficient in Microsoft Office programs
+ Demonstrated customer service experience, negotiations,
+ SAP or Similar ERP Experience
The pay range for this position is $87,000 - $149,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
**What's IN it for you (Our Benefits)**
+ Competitive compensation based on qualifications
+ Medical, dental, prescription and vision coverage, first day of employment
+ Matching 401(k) (immediate employer match)
+ Competitive paid time off plan, paid holidays, and floating holidays
+ Career development opportunities
+ Education and tuition reimbursement programs available
+ Flexibility to work remote a few days a week
+ Paid parental leave
**Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion**
Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
Jobs at Innomotics ( : Find out more about jobs & careers at Innomotics.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here ( .
**Pay Transparency Non-Discrimination Provision**
Innomotics follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here ( .
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, Click here ( .
**Nearest Major Market:** Pittsburgh
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Description
Summary:
+ At Huntington, we're building the next generation of banking experiences, and our API platform is at the heart of that transformation. We're looking for an experienced and inspirational technology leader to lead our talented team and take our Apigee API Gateway, Developer Portal and API Program to the next level.
+ What You'll Do at Huntington (duties / responsibilities):
+ As an IT Service Delivery Manager - API Platform & Developer Portal, you'll have the incredible opportunity to:
+ Lead a driven engineering team focused on our Apigee-based API Gateway and Developer Portal - tools that power innovation across Huntington 24x7x365.
+ Be responsible for end-to-end technology delivery execution, including continuous staff planning, for our API platform and Developer Portal, ensuring it's secure, scalable, and a delight for developers to use.
+ Achieve outstanding availability, reliability, scalability, and performance for the API Gateway and Developer Portal through proactive engineering and automation.
+ Collaborate with architecture, product management and security teams to ensure we have a well-planned roadmap and for the API Gateway and Developer Portal.
+ Own the full API lifecycle - from design, governance, and onboarding, to monitoring, analytics, and continuous improvement.
+ Champion developer experience by making our Developer Portal the go-to hub for discovering, testing, and launching APIs.
+ Work closely with product managers, architects, and security teams to build a best-in-class API ecosystem that enables internal agility and external connectivity.
+ Provide technical leadership and coaching to your team - helping engineers grow while delivering reliable, production-ready software. Foster a culture of innovation, continuous improvement, and technical excellence.
+ Be a force for good change - encouraging modern engineering practices, DevOps, and automation wherever possible.
+ Responsible for financial transparency across IT (including initiatives and base operations) for the Business Segment(s).
+ Evaluate and validate business drivers and priorities and communicate delivery roadmaps, in partnership with the Product Manager and Product Owner, to the organization.
+ Perform other duties as assigned.
Does your experience align to where we are looking to go? Are you looking for that leadership opportunity where your impact touches the entire organization? If you answered yes, we would love to talk to you about this exciting opportunity!
What You'll Bring ( Basic Qualifications)
+ Bachelor's degree in Computer Science, Engineering, or related field.
+ 10+ years of related experience, with 3+ years in a leadership/management role.
+ Proven experience as a software engineering manager or senior technical lead, with a track record of building and mentoring high-performing teams.
+ Deep, hands-on expertise in Apigee (Edge, Hybrid, or X), including policy creation, traffic management, security, and analytics.
+ Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, and API governance best practices.
+ Experience with developer portal technologies (ReadMe, Apigee Dev Portal or similar custom-built platforms).
+ Familiarity with CI/CD, cloud infrastructure (GCP, AWS, or Azure), and platform observability tools.
Preferred Qualifications
+ A genuine passion for developer experience, modern architecture, and elegant software design.
+ Excellent communication skills with a knack for translating tech into business value.
+ Proven ability to lead agile teams, deliver results, and inspire technical excellence.
+ Experience in financial services or regulated industries.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
93,000.00 - 189,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Zone Service Lead

The Zone Service Lead is responsible for day-to-day service operations with a specific region within North America. As a leader within Digital Computational Pathology (DCP), you will drive growth within the NAM region with a focus on the customer experience and delivering efficient and exceptional service.

Your role:

• Ensuring our customers get a great and collaborative experience working together with Philips throughout the lifecycle of our partnership.

• Facilitating an environment for your team of experts and project managers that that is positive, innovative and customer focused and encourages them to grow and thrive.

• Ensuring the projects in your area of responsibility get delivered on time, on budget, while ensuring customer success at the end of the project.

• After the successful delivery of our Digital Pathology solution the customer gets a smooth transition to service and world class incident management experience.

• You must be able to travel up to 70%

You're the right fit if:

• You’ve acquired 3+ years of experience in leading/managing a cross functional team within healthcare IT service business.

• Your skills include strong project management skills, with the ability to manage multiple initiatives and priorities simultaneously. As well as you have the proven ability to influence and deliver through others and in a complex, global organization.

• You have a bachelor’s degree in business, marketing, health science, engineering, or equivalent experience

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You have outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $76,000 to $31,000

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 80,000 to 138,000

The pay range for this position in AK, DE, MD, NY, RI, or WA is 84,000 to 144,000

The pay range for this position in CA, CT, DC, MA, or NJ is 98,000 to 157,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As an International Trade Service Analyst Sr. within PNC's International Trade Product Delivery Operations Group, you will be based at PNC's Firstside Office located in downtown Pittsburgh, Pennsylvania. For the first three months you will be required to come into the office daily and after training has concluded will transition to a blended rotation, where you will spend two weeks in the office and then two weeks working remotely. Work Schedule: Monday to Friday: 8:30 am - 5:00 pm.
In this entry level role, you will be required to review internal and external documents for accuracy, transaction history, incoming SWIFT messages and determine if a letter of credit may be extended prior to the deadline.
You will focus on processing extensions, non-extend notifications and cancelations for letters of credit. This involves working closely with PNC relationship managers and providing regular updates while adhering to service level agreements. Being able to handle multiple requests simultaneously and attention to detail, and organizational skills are essential.
**Job Description**
+ Utilizes international trade-specific procedures, rules, guidelines and regulations. Evaluates and executes basic to moderate transactions. May approve international trade services transactions and processes. May have specific responsibility for one or multiple specialized products or functional areas.
+ Processes basic to moderate trade transactions of varying risk and financial value in accordance with procedures, rules, guidelines and regulations. Identify exceptions and may address escalated items under supervision. Interacts with internal and external stakeholders in completing transactions.
+ Administers trade compliance program against all trade transactions and escalates as necessary in order to mitigate bank risk.
+ Provides responses and documentation to inquiries and ad hoc requests for basic to moderate international trade products.
+ Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to process transactions.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
**Competencies**
Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures
**Work Experience**
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors (Required)
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

This position may include accounts with any or all of these responsibilities:Delivers products to assigned fountain equipment accounts across a variety of weather conditions. May perform minor repairs on vending and/or fountain equipment. Invoices customers and collects applicable payment. Responsible for daily settlement of all cash and charges. May place order for future products to be delivered at the next scheduled call to the account. Drives to vending equipment locations on an established route across a wide variety of weather conditions. Fills equipment with product. Removes cash/change from equipment and prints invoice. Responsible for daily settlement of all cash and charges. Is responsible for updating tags and Point of Sale (POS) on equipment as needed.