14,478 Service Engineer jobs in the United States

Service Engineer

Company : Safran Helicopter Engines

Job field : Means and equipment maintenance

Location : Grand Prairie , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Professional, Engineer & Manager

Salary range : $

# 2025-160161

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Job Description

Summary of Job Purpose:

Provides Technical Support to Field Representatives & Customers – Maintains visibility on Performance & Reliability of SafranHE engines in service

Essential Duties and Responsibilities:

• Provides technical support to Field Representatives & customers via phone, email, fax and/or visits

• Prepares / validates technical agreements under design office delegation

• Acts as “in service incident” investigation coordinator (member of the EPE team) & generates investigation report(s)

• Develops engines maintainability – initiates associated maintenance procedures revision,

• Analyses removals, maintains records, & performs periodic analysis of reliability for engines in service

• Must have proficiency in written and spoken English

• Domestic and International Travel Required: 10%

Scopes and Accountabilities:

Defines project objects and develops procedures, identifies problems, and recommends solutions; requests expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Errors may lead to high risk of major damage to the organization resulting in the need to create totally new approaches.

Job Requirements

Required Competencies; Education / Knowledge / Skills and Abilities:

• Bachelor degree in engineering (Aeronautical or Mechanical) or A&P license with 5 years of experience minimum working on turboshaft engines.

• Two to five years of related experience in the field of Aeronautical Maintenance or Engineering

• Intermediate Level – Microsoft Office: Outlook, Word, Excel, PowerPoint; and experience with Power BI.

• Knowledge of professional practices, sources of information, and rules and regulations that must be interpreted, adapted, and applied to the unique requirements of the organization.

• Knowledge of turboshaft engines for aerospace

• Experience working on Safran powered aircraft preferred

• Basic understanding of French language is preferred.

Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand. The employee is occasionally required to walk; sit and talk or hear.

• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

• While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually quiet.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Locate your future workplace

2709 Forum DriveTX 75052

Grand Prairie

Texas United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.

Includes the following essential duties and responsibilities (other duties may also be assigned):

* On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment

* Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times

* Ensure escalation situations are managed and corrected quickly and professionally

* Provide 2nd line support to the reseller/distributors in all aspects of customer support

* Have a very high level of enterprise solution product knowledge

* Work with Technical Account Manager, Service Manager, and Product Manager to define service programs

* Provide and contribute information such as fault triage and training materials

* Run tests and simulations at our facility to assist with problem-solving

* Travel to the field to train and or resolve customer issues

* Train new service engineers

* Able to work under the Technical Account Manager's direction and take ownership of customer base

* Demonstrate the ability to be self-sufficient in the field

* Able to defuse challenging situations

* Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations

* Determines requirements and/or root cause of technical issues by working with customers

* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

* Ability to produce meaningful reports and metrics is a plus

* Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed

* Travel is required (up to 25%)

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred

* Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred

* Will consider an associate degree in electrical technology, electronics, or equivalent military experience

* Work experience in large enterprises or certification in Windows and Linux environments is a plus

* Emphasize break/fix experience and on-site customer service experience

* Hands-on experience with servers (Supermicro, EMC, DELL, HP)

* Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues

* Strong technical communication skills to lead investigations with engineers of multiple disciplines

* Strong written and verbal communication skills, project management skills, and solid time management skills

* Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies

* Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions

* Full professional proficiency in English (read/write/speak)

* Familiarity with Linux is a plus

$70,000 - $100,000*

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

Service Engineer

Position reports to Tetra Pak office in Denton, TX or Vernon Hills, IL, but will work at various unanticipated worksites throughout the U.S.5-10% Domestic and international travel.
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As a Service Engineer, you will:

Conduct preventive maintenance activities for Tetra Pak packaging and processing equipment in line with Tetra Pak standard global procedures. Reinstate Tetra Pak packaging and processing equipment into the production environments according to defined expectations. Execute installation tasks, including the assembly of complete Tetra Pak systems. Execute the installation of relevant rebuilding/upgrade kits according to procedures. Execute timely reporting of all discovered technical issues. Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform management about any business opportunities discovered at the customer site. Act as an ambassador for Tetra Pak, ensuring and promoting good working relationships with the customers and ensuring that Tetra Pak's reputation is sustained. Execute and complete all relevant technical reports in an accurate and timely way. Distribute technical reports according to existing procedures and ensure that proper handover is done. Execute all work in accordance with Tetra Pak and customer safety regulations and requirements, including Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance, and regulatory issues. Conduct on-site/off-site Operator and Mechanical training for internal Tetra Pak and customer personnel. Maintain an issue resolution database and perform troubleshooting and fault-finding services onsite and by phone. Install set-up and support through remote support when off-site. Conduct regular time entry, service reporting and e-mail correspondence. Provide emergency phone support and on-demand service for a 24-hour support line on a rotational basis.

We believe you have

Bachelor's degree in Engineering (any field), Technology Management, Information Technology, Dairy Science, or related, and 3 years of relevant experience.

Must have work experience in:

1. Low and high voltage electrical equipment ranging from 24 to 600 volts, including power supplies, motors, various sensors and actuators, and control systems;
2. Basic Allen Bradley automation knowledge and connecting to various PLCs, inverters, and servos using Allen Bradley software including RS Logix 500, RS Logix 5000, and RS Logix Studio;
3. Troubleshooting and rebuilding various mechanical systems including mechanical seals, bearings, bushings, power transmission (chains and belts), cams, tie rods, pneumatic cylinders, pumps, and valves;
4. Providing customer trainings on modern automated industrial food processing equipment; and
5. Reading and understanding electrical schematics, P&IDs, and mechanical drawings.

Pay Equity

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.

This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include overtime, annual performance bonus, competitive benefits, and work-related allowances.

Annual Base Salary Range (ABS): 104,874 USD to 119,792 USD per year.
Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS.
Benefits: 401k company match, paid time off, paid holidays, health, dental, vision, life and disability insurance, paid parental leave, company credit card, and much more!

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

The Service Engineer is responsible for servicing and providing customer and distributor support for the analytical instrumentation the company produces. Responsibilities include assembly, electronics debugging, repair, test and calibration of the systems serviced. A willingness to take on new responsibilities, assist in other departments as needed and travel are essential.

This position is a full time position at our office located at 1405 Arrow Point Drive, Suite 1301 Cedar Park, TX 78613.

Work hours are Monday thru Friday 8:00 AM - 5:00 PM with a one hour lunch break.

DUTIES

• Electronic set up, test, calibration, and troubleshooting of new and sold systems
• Electro-Mechanical Assembly
• In-House and field service (Domestic & International)
• Customer and distributor support, written and verbal
• Other duties as assigned

• Degree in Electronics or similar discipline, equivalent experience will be considered
• EDXRF experience desired
• Strong technical background
• Field and in-house customer support experience required
• Good documentation and follow-up skills
• Ability to work independently and openly communicate with colleagues
• Ability to learn to new products and software platforms as needed
• Willingness to travel up to 50% of the time. Typical travel will be less than 25% of the time.
• Good English communications skills, written and verbal.
• Windows Office experience required
• Ability to work overtime as required
• Ability to lift 50 lbs

Rigaku offers a rewarding work environment and excellent benefits. All applicants are kept in strict confidence. Benefits package includes Health, Dental, Vision, STD, LTD, Life insurance, section 125 flexible spending accounts, 401(k) plan and more. Rigaku is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Applicants must be able to prove they can legally work in the US.

• Provide technical support to dealer parts and service personnel, other departments within Logisnext and other Logisnext companies.
• Conducts detailed problem analysis to resolve product problems.
• Provides information and training to service analysts and parts analysts.
• Monitors product health to control and help reduce warranty expense to company.
• Maintains problem log to recognize problems and quantify same.
• Communicates information regarding specific problems to MHI Service Engineering, MHI Design Engineering, and/or Logisnext Engineering as situation dictates.
• Initiates requests for product improvement to Engineering.
• Travels to dealer/customer sites to assist dealers and field personnel with problem resolution.
• Assist dealers with customer acceptance / satisfaction issues to help ensure future product sales.
• Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

• Up to 10% Travel.
• Standard business hours.

• High School / GED
• 2-7years job related experience
• 5+ years lift truck industry experience.
• Ability to travel to customer sites.
• Dealer contact experience.
• Interpretation of Engineering drawings / drafting.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills

• Bachelor's Degree: Engineering
• Education may substitute for experience.

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

Summary of Position

Provide engineering support for technical issues reported by the North American fleet of Customers, Technical Representatives, P145 Repair Stations, and the Fleet Control Center in a high paced and high pressure environment. Identify and resolve discrepancies in the Instructions for Continued airworthiness and act as a liaison with the company engineering functions, as part of the company responsibility for the continued airworthiness of the product line. Works within and international team of Product Support Engineers between Italy and USA to analyze and propose solutions to increase the reliability and maintainability of the in-service fleet of AW aircraft. Prefer fluent in Spanish.

Essential Duties and Responsibilities:

Duties and Responsibilities:

% of

Time

1.

Technical Front-end analysis and resolution of technical issues reported by the

North American fleet of Customers, Technical Representatives, and

P145 Repair Stations in a timely manner. Frequent Customer interface required.

20

2.

Support the Fleet Control Center with resolving AOG issues and providing

Technical solutions during a non-standard work week and week-ends.

15

3.

Input and Analysis of field data for reliability and maintainability in order to in
to liaise with and drive product improvements through the AW Design Offices.

10

4.

Maintain a constant link with Product Support Engineering Italy to increase

awareness of fleet problems and establish a fleet-wide knowledge base

of occurrences and their resulting technical solutions.

10

5.

Validation of Technical Instructions (Publications, Technical Bulletins) to improve

the quality of the Instructions for Continued Airworthiness. Daily communication

with aircraft maintainers and AW maintenance bases will be necessary.

10

6.

Regular reporting to AW Product Support Engineering Management for

safety related issues and outstanding Customer technical issues.

10

7.

Analysis of aircraft configurations to highlight criticalities in spare parts

provisioning, training activity and Technical Publication updating.

5

8.

Develop maintenance, repair and assembly procedures for Operator issues that fall

outside of the coverage of standard Technical Publications.

5

9.

Use field experience/data to influence the established Product Improvement

Process, driven by C.S. Engineering, for supportability, maintainability and

design improvement.

5

10.

Perform other duties and fulfill other responsibilities as assigned:

10

Present major issues ("top 10") and solutions to management team in various high

level meetings.

Support accident Investigation activity.

Develop Technical Presentations in support of Customer round tables, trade

shows, etc.

Qualifications for Position:

Education

BS in Engineering Required

Experience

Prior aerospace experience in technical areas of rotary wing sector required.

Competencies & Attributes

Mastery of aviation technology.

Strong written and oral communication skills.

Strong pc skills.

Intercultural awareness, ability to create and maintain relationships.

Willingness to work a flexible schedule and weekends.

Able to work under pressure and meet customer deadlines.

Well-organized and adaptable with a flexible approach.

Able to handle critical and emergency situation involving customers.

A knowledge of Italian is a strong plus.

Equal Opportunity Employer/Vet/Disability

Crow Holdings is a leading real estate investment and development firm founded in 1948 and based in Dallas, Texas. With 18 offices across the U.S., Crow Holdings' local, on-the-ground presence amplifies its hands-on capabilities across a broad range of investment strategies, product types, and ventures in partnership with institutional investors. Crow Holdings has $33 billion in assets under management, one of the largest multifamily and industrial development platforms in the nation, investments across the energy sector including solar and battery storage projects, and a broad, diversified investment portfolio, pursuing compelling investment opportunities to capitalize on evolving, secular growth potential. For over 75 years, Crow Holdings' success has been rooted in its founding principles of partnership, collaboration, and alignment of interests. For more information, please visit:

Position Summary

Crow Holdings seeks a Service Engineer to provide technical support to all business units. An ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available.

Primary Responsibilities

• Provide great customer service and demonstrate professionalism when working with end-users
• Provide Tier 1 and Tier 2 desktop/system support for regional offices located on the west coast
• Provide Tier 1 and Tier 2 desktop/system remote support for users in other offices around the country
• Deploy user computers
• Install, configure and update operating systems
• Configure and manage printers
• Support Cisco desk phones, voicemail and mobile device connectivity
• Install, configure and support various business applications, including antivirus and security
• Log incidents and resolutions in the IT Service Management software

• Bachelor's degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus
• 2+ years of experience with desktop and end user support
• Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices
• Experience with the following technologies:
  • MS Windows 10 required
  • Applications: MS-Office (Recent Versions), Office 365, Adobe PDF
  • Active Directory: Computers and Users (User management & PW procedures)
  • Terminal Services/Remote Access: Citrix/MS-RDS
  • Antivirus software
  • Mobile Devices: iPhone/iPad/MS-Surface
• Familiarity with network technologies is a strong plus
• Polished, professional presence with excellent communication and customer service skills
• Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts
• Ability to support users in-person and remotely via phone and remote access